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Book and travel with confidence

We’ve always been known for our flexible booking conditions, and were recognised through the Coronavirus pandemic for doing the right thing by our customers.

NEW! ALL departures guaranteed

We’re excited to announce that we’re guaranteeing almost ALL departures for 2023 and beyond! So once you book, you’re going – it’s as simple as that!*

*Ts&Cs apply. Excludes certain trips which require a minimum number to run. For more details see exploreworldwide.com.au/booking-conditions or exploreworldwide.co.nz/booking-conditions

Giving you peace of mind and booking flexibility.

Travelling as planned?

Booking peace of mind

Flexible booking conditions and hassle-free experiences as standard.

 On-trip safety

Responsible travel always, with staff and leaders kept up to date on local regulations and health & safety protocols.

Changing your destination or date?

 10-day no-fee flexibility

If you decide to transfer to another trip or date, rather than cancel, we can arrange that for you. Or choose a credit voucher for any money paid minus irrecoverable costs.

 Financial security

While Explore feels like a small business, we’re actually part of a much bigger cooperative family.

 Need to cancel?

If you’d like to cancel and it’s 70 days or more until your trip, you can opt to receive a credit voucher valid for bookings made within a year. Or you can cancel altogether, and we’ll send you a cancellation invoice in accordance with our booking conditions.

Feefo Gold Trusted Service Award

We’ve been named a Gold Trusted Service Award Winner, following two years of consistent, independently-moderated reviews via Feefo. These awards are based purely on feedback from customers, showing our commitment to outstanding customer service.

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