COLLABORATING FOR THE CUSTOMER
Austin Convention Center
DYNAMIC DUO OF VISIT AUSTIN AND THE AUSTIN CONVENTION CENTER ACHIEVE NEAR-PERFECT CLIENT SATISFACTION RATING
T
By George Seli
he spirit of cooperation has long been a force in Texas’ capital. From the government officials, financiers, architects and contractors behind the construction of the iconic Capitol Building in the late 1800s to the research labs and think tanks established in the 1950s, Austin’s leaders know that collaboration is key to achievement, whether architectural or intellectual. The city’s vibrant convention industry is another major achievement, and behind it lies the cooperation between two organizations: Visit Austin and the Austin Convention Center Department. Their synergy is not unlike that of the many great bands that call Austin home, and the result is music to a planner’s ears. “The Austin Convention Center Department [ACCD] takes a team approach and communicates daily with Visit Austin,” asserts Paul Barnes, Deputy Director – Chief 22
Operating Officer, ACCD. “This is done in a joint effort to discuss our clients’ needs and how to best provide for a successful experience in our city and at our facilities.
“Working in tandem with Visit Austin ensures that we can execute, down to the last detail, what clients want on the convention and services side.” —Paul Barnes, Deputy Director – Chief Operating Officer, Austin Convention Center Department FACILITIES & DESTINATIONS 2020 SPRING
