The French Chamber of Commerce in Singapore
Training Catalogue 2012
The French Chamber of Commerce in Singapore 541 Orchard Road #09-01 Liat Towers Singapore 238881 Tel: 6735 5523 ext 223 Fax: 6735 5394 www.fccsingapore.com admin@fccsingapore.com
FCCS Training Catalogue 2012
Training Registration Form TRAINING SESSION SELECTED Title:___________________________________________________________________________ Date: ____________________________________ Price per person: ________________________ Company Details Company Name: ____________________________________________________________________ Contact Name: ____________________________________________________________________ Position: __________________________________________________________________________ Phone: ___________________ Email: __________________________________________________ Address: _________________________________________________________________________ _________________________________________________________________________ Contact Details of Participants Number of participants: _________ Mr. / Ms. / Mrs.
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First name: ____________________ First name: ____________________ First name: ____________________ Last Name: ____________________ Last Name: ____________________ Last Name: ____________________ Position: ______________________ Position: ______________________ Position: ______________________ Tel DID: _______________________ Tel DID: _______________________ Tel DID: _______________________ Email: ________________________ Email: ________________________ Email: ________________________
Total amount: S$______________ Payment by cheque made payable to “THE FRENCH CHAMBER OF COMMERCE IN SINGAPORE”. Please send this form and cheque to: The French Chamber of Commerce in Singapore, 541 Orchard Road #09-01 Liat Towers - Singapore 238881
For further information, please contact us: admin@fccsingapore.com or 6735 5523 Ext. 223 Terms and conditions: • All prices are GST included • All payments must be received at least one week before the date of the session • No refund if cancellation less than one week before the date of the session • The French Chamber of Commerce reserves the right to cancel the session with refund if the number of registrations is below the minimum requested
Date:__________
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FCCS Training Catalogue 2012
Table of Contents Registration Form............................................................................................................................................................ Training Schedule...........................................................................................................................................................
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Personal Development Presentation & Communication • High-impact Communication & Presentation Skills, with Video-practise................................... 7 • Dynamic Public Speaking at Conferences, Events & Public Forums............................................... 8 • Presentation to High-Level Audiences and the Media; Advanced skills for Instant buy-in, with video-practise........................................................................................................................................................ 17 • Working Effectively in Virtual Teams................................................................................................................... 11
Career Development • Professional & Personal Development for Leaders - Creating Your Personal Enterprise Plan.......................................................................................................... 9 • Unlocking Your Creative Potential....................................................................................................................... 15
Cross-cultural • Effective Intercultural Communication and Conflict Resolution...................................................... 10 • Managing Cultural Diversity in APAC................................................................................................................. 16
Emotional Intelligence • Emotions & Behaviour at Work (EBW). An introduction to developing Business Emotional Intelligence to Achieve Success............................................................................... 12 • Practical Resilience for Performance, Health & Well-being: Module 1& 2: Physical Vitality & Self Mastery................................................................................................ 13 • Practical Resilience for Performance, Health & Well-being: Module 3: Performance Mindset........................................................................................................................... 14
Management Improving Performance • Developing, Implementing and Using KPIs (Key Performance Indicators)................................ 19 • How to Enhance and Guide High Performance .......................................................................................... 21 • Best Practices for Effective Feedback, Honest & Motivating Performance Reviews.............. 22
Leadership • Highly Effective Management Practices for Busy Senior Managers................................................ 20
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FCCS Training Catalogue 2012
Table of Contents Professional Skills Supply Chain Management • Auditing your S&OP (Sales & Operations Planning) ................................................................................ 24 • Forecast: How to Improve Their Accuracy....................................................................................................... 32
Corporate Social Responsibility (CSR) • CSR Foundation............................................................................................................................................................... 25 • Measure to Progress: How to Build a Relevant CSR/Sustainability Reporting Framework 28 • Business Leadership on Climate Fairness........................................................................................................ 31
Customer Service • Customer Experience: How to Engage Your Customers?...................................................................... 26
Marketing/Branding • Marketing and Advertising Strategies in Asia ............................................................................................. 27
Financial Management • Introduction to SCM Impact on Finance “Turn Inventory into Cash”............................................. 29 • Strategic Financial Management ......................................................................................................................... 30
Training Providers...........................................................................................................................................................
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FCCS Training Catalogue 2012
Training Schedule 2012
Thu 12
High-Impact Communication and Presentation Skills, with Video-Practices Trainer: Mr Jean-François Cousin, 1-2-Win Executive Coaching
p. 7
Thu 19
Auditing Your S&OP (Sales & Operations Planning) Trainer: iCognitive
p. 24
Thu 2
CSR Foundation Trainer: Mrs Joelle Brohier, Anakout
p. 25
Thu 16
Developing, Implementing and Using KPIs Trainer: Mr Jean-Yves Le Corre, Best of Management
p. 19
Thu 23
Highly Effective Management Practices for Busy Senior p. 20 Managers Trainer: Mr Jean-François Cousin, 1-2-Win Executive Coaching
Thu 15
Dynamic Public Speaking at Conferences, Events and Public Forums Trainer: Ms Nicole Stinton, Stint On Stage
p. 8
Thu 22
Customer Experience: How to Engage your Customer? Trainer: L&P Management Consultancy
p. 26
Thu 29
Professional & Personal Development for Leaders – creating your personal enterprise plan Trainer: Mr Bob Aubrey, Mazars
p. 9
Wed 4
Effective Intercultural Communication and Conflict Resolution Trainer: Mrs Catherine Claudepierre, Cross-Culture Link
p. 10
Thu 12
Marketing and Advertising Strategies in Asia Trainer: Mr Christophe Le Yoanc, S2M
p. 27
Thu 19
Working Effectively in Virtual Teams Trainer: Ms Nicole Stinton, Stint On Stage
p. 11
Thu 17
Emotional Intelligence: Emotions & Behaviour at Work (EBW). p. 12 Trainer: L&P Management Consultancy
Thu 31
Measure to Progress: How to Build a Relevant CSR / Sustainability Reporting Framework Trainer: Mrs Joelle Brohier, Anakout
January
February
March
April
May
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p. 28
FCCS Training Catalogue 2012
Training Schedule 2012
Thu 7
Introduction to SCM impact on Finance “Turn inventory into cash” Trainer: iCognitive
p. 29
Thu 14
Practical Resilience for Performance, Health & Well-being: Module 1 & 2: Physical Vitality & Self Mastery Trainer: The Resilience Institute Pte Ltd
p. 13
Thu 21
Practical Resilience for Performance, Health & Well-being: Module 3: Perfomance Mindset Trainer: The Resilience Institute Pte Ltd
p. 14
Thu 28
How to Enhance & Guide High Performance Trainer: Mrs Christine Reuther, Yabuka People & Performance
p. 21
Thu 27
Unlocking Your Creative Potential Trainer: Ms Nicole Stinton, Stint On Stage
p. 15
Thu 4
Managing Cultural Diversity in APAC Trainer: Mrs Catherine Claudepierre, Cross-Culture Link
p. 16
Thu 18
Strategic Financial Management Trainer: Mr Jean-Yves Le Corre, Best of Management
p. 30
Thu 23
Best Practices for Effective Feedback, Honest & Motivatng Performance Reviews p. 22 Trainer: Mr Jean-François Cousin, 1-2-Win Executive Coaching
Thu 1
Business Leadership on Climate Fairness Trainer: Nexus-Carbon for Development
p. 31
Thu 8
Forecast: How to Improve Their Accuracy Trainer: iCognitive
p. 32
Thu 6
Presentation to High-level Audiences and the Media: Advanced skills for instant buy-in, with video-practice Trainer: Mr Jean-François Cousin, 1-2-Win Executive Coaching
p. 17
June
September
October
November
December
No session in July/August.
Personal Development
Management
Professionnal Skills 5
FCCS Training Catalogue 2012
Personal Development
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FCCS Training Catalogue 2012
High-Impact Communication and Presentation Skills, with Video-Practice Key Objectives and Takeaways: Designed for managers who wish to develop further their communication and presentation skills, Sales and Marketing executives who want to get buy-in from prospects, this programme helps you learn: • How to convince your audience and make the best. impression, in a culturally-sensitive way. • How to structure your presentation effectively, in minimum time. • How to design high-impact slides. • How to control your non-verbal communication and gain self-awareness and confidence about your communication with video-recording. Training Content: • Importance of communicating effectively for a manager, pitfalls and risks. • Features of a highly convincing presentation. • Practice logic, clear and concise communication. • Critical steps to prepare a presentation. • A simple process from ideas to the structure of a presentation (do it right the first time). • From structure to a convincing, clear & logic slide-show. • 10 practical tips to design impactful slides. • Do’s and don’ts of communication by email. • Video-recorded practice of real presentations brought by participants, to enhance their awareness of their verbal and non-verbal communication. • Advice on non-verbal communication and body-language. • Role-play difficult audiences. • Advice on how to handle a difficult audience. • 10 tips for successful public speaking. • Personal Improvement Plan.
Date: Thursday 12 January 2012 Time: 08:30am - 6:00pm Duration: 1 day + preparation (participants bring in a real presentation they have to deliver) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 4 to 15 Trainer: Mr Jean-François Cousin Managing Director 1-2-WIN EXECUTIVE COACHING
The workshop leverages video-recording, movies-excerpts, role-play and group exercises. Participants design their improvement-plan and receive a copy of the slide-show with lots of tips. Who should participate? • Managers who wish to develop further their communication and presentation skills, Sales and Marketing executives who want to get buy-in from prospects. • HR Executives. 7
FCCS Training Catalogue 2012
Dynamic Public Speaking at Conference, Events and Public Forums Dates: Thursday 15 March 2012 Time: 9:00am – 5:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 6 to 15 Trainer: Ms Nicole Stinton Facilitator & Coach STINT ON STAGE
Key Objectives and Takeaways: • Engage with, affect and inspire an audience (whether large or small). • Use creative delivery techniques, other than powerpoint, to share information. • Develop a dynamic, interesting and authentic delivery style. • Be able to impact and influence an audience. Training Content: • The voice – Connecting and building rapport with your audience. • Storytelling – Impacting others and challenging them to think differently. • Stanislavski – Borrowing from the Father of modern, method acting to affect and inspire. • The power of Language – Steering the group towards embracing your ideas. • Cialdini – Six Weapons of Influence. • Improvisation – Making-it-up successfully on-the-spot. • Bridging – Redirecting audience questions back to your anchor points. • Audience involvement – Getting buy-in and other benefits. Who should participate? • Keynote Speakers, Speechmakers, Presenters and Emcees • People who may use a microphone to talk to large groups • Individuals who need to be interviewed by a journals or recorded by the media • Those wanting to engage and influence an audience
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FCCS Training Catalogue 2012
Professional and Personal Development for Leaders – Creating your Personal Enterprise Plan Key Objectives and Takeaways: This training is an opportunity for leaders to reconnect with themselves and exchange with other leaders. By the end of the day’s training, participants will have: • Examined their own personal development strategies in light of their career and lifestyle aspirations. • Assess where they are and exchange with other leaders. • Create a simplified Personal Enterprise Plan. • Use their own enterprise to improve their people leadership. • Understand how personal development is implemented in the best companies. Training Content: Self-Understanding: • Identity, Dreams, Enterprise, Achievements, Learning. • Managing the extended career and balancing lifestyle priorities with realisation through work. • Confronting strengths and concerns with opportunities and risks. • Understanding personalised careers – best practices in today’s leading companies. PEP: Building a Personal Enterprise Plan: • What is a Personal Enterprise Plan? • Building on your personal competencies and positioning to create an open and flexible strategy. • Self-assessment: what makes a good personal strategy? • Presenting elements of your PEP and using it as a leader.
Date: Thursday 29 March 2012 Time: 9:00am - 5:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 609 S$ (Members) 739 S$ (Non-Members) Including a book: “Managing Your Aspirations’’ Number of participants: 5-12 Trainer: Mr Bob Aubrey Partner, Practice Leader MAZARS
Who should participate? Leaders! • Business leaders who will exchange their experience of the specific challenges and issues of leadership. • University students, for employee development or for specific social groups. • If you are leading people, leading a business or leading a function, this day is for you.
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FCCS Training Catalogue 2012
Effective Intercultural Communication and Conflict Resolution Date: Wednesday 4 April 2012 Time: 08:30am - 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers
Key Objectives and Takeaways: One of the most pressing problems managers are facing while working across cultures is to communicate effectively and, as miscommunication occurs and leads to conflict, to be able to resolve conflict constructively to achieve positive outcomes and restore trust. The key objectives of the workshop are: • To develop specific cross-cultural skills and, • To achieve behavioural adaptation. Training Content:
Price: 225 S$ (Members) 290 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mrs Catherine Claudepierre Managing Director CROSS-CULTURE LINK
Section 1: Effective Communication Across Cultures The following topics will be covered with special emphasis on cultural differences and self awareness: - Obstacles to effective communication. - Communication styles (Assertive/responsive). - 3 Core dimensions of cross-cultural communication. - Verbal and non verbal communication (Gestures, Facial expressions, Spatial zones, Postures, Dress code…). Section 2: Conflict Resolution across cultures - Definition of conflict, the conflict cycle. - Conflict modes (Thomas Kilmann). - Impact of cultural preferences on conflict modes. - Matching the right style to the situation. - Effective conflict resolution tools. - Case studies. - Additional core skills for effective communication and conflict resolution (listening, questioning, EQ and trust building). At the end of the workshop, participants will reflect on their action plan for self development and skills building. Who should participate? • Western managers working in the APAC region and Asian managers working with Westerners. • Managers and team leaders from various organisation’ functions. • Multicultural team members and team leaders. • Individuals willing to develop their self awareness for professional and personal competencies development.
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FCCS Training Catalogue 2012
Working Effectively in Virtual Teams Key Objectives and Takeaways: • Understand and overcome the key challenges of working in virtual teams. • Communicate more effectively, whether face-to-face, on the telephone or via computer systems. • Work more cohesively with people from different cultures. Training Content: • Identifying challenges of virtual teams. • Utilising telephone, email and instant messaging effectively. • Making a home office (or distanced office) into a productive environment. • Time management in virtual teams. • Managing pushback, challenges and bad news in the virtual world. • Finding congruency of body language with verbal language to communicate effectively. • Working effectively with cultural differences and team diversity.
Date: Thursday 19 April 2012 Time: 9:00am - 5:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 6 to 15 Trainer: Ms Nicole Stinton Facilitator & Coach STINT ON STAGE
Who should participate? • Managers who lead people in virtual teams. • People who work remotely from home. • People who work with team members or managers across international borders.
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FCCS Training Catalogue 2012
Emotional Intelligence: Emotions & Behaviour at Work (EBW) Date: Thursday 17 May 2012 Time: 08:30am - 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 225 S$ (Members) 290 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mr Amine Delage Managing Director L&P MANAGEMENT CONSULTANCY
Key Objectives and Takeaways: Understand how to use Business Emotional Intelligence to improve yours and others performance at work: • A personal EBW Emotional Intelligence Report for every participant. • Knowledge of Business Emotional Intelligence and how it is used to improve performance. • An opportunity to practice managing emotions and critical behaviours to be more successful in the workplace. • Learn how to use the EBW Emotional Intelligence model to help understand and manage others’ performance. • A personal Emotional Intelligence Map for delegate’s future development needs and plans. • A fun interactive workshop where learning is enjoyable and beneficial. Training Content: The EBW Emotional Intelligence Workshop is a powerful experience for delegates, which helps them build their Business Emotional Intelligence by operating at a deeper level of attitudes and feelings that underpin behaviour: Stage 1: Introduction to Business Emotional Intelligence • The EBW model. Stage 2: Intrapersonal Intelligence • Understanding how emotions impact on behaviour at work. Stage 3: Interpersonal Intelligence: Developing Self Awareness • Understanding our blind spots. Stage 4: Developing a Personal Emotional Intelligence Map • Using the EBW Report to develop delegates personal Emotional Intelligence map. Who should participate? • • • • • • • •
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Managers Leaders Team members HR Managers Job seekers Teachers Trainers Anyone interested in improving performance in the workplace.
FCCS Training Catalogue 2012
Practical Resilience for Performance, Health & Well-Being: Module 1 & 2 Physical Vitality & Self Mastery Key Objectives and Takeaways: The Practical Resilience Series challenge participants to rejuvenate their life, work and relationships. You will learn current best practices for optimal human performance and take home new problem solving frameworks and life practices that have proven impact. Participants enjoy a mix of core training, practical skill building and reflective dialogue. The first part (mod 1 & 2) is a one-day intensive workshop that builds the foundation to secure your long-term resilience.
Date: Thursday 14 June 2012 Time: 8:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers
Training Content: Morning: Physical vitality: Building energy, strength and endurance. • Pre-work: Complete our Health Check survey, assess your critical health risk. • Vitality & longevity: Understand critical drivers of wellbeing. • Personal fitness practice: Build fitness – aerobic, strength, flexibility & posture. • Sleep: Secure a good night’s sleep. • Nutritional practices: Simple evidence-based meal planning. • Integral daily practice: Fit your self-care programme into your day and life.
Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 6 to 10 Trainer: Mr Thierry Moschetti Managing Director Singapore THE RESILIENCE INSTITUTE
Afternoon: Self Mastery: Being calm, alert, engaged and focused. • Death Spiral: How resilience fails and how “stress” affects us and others. • Bounce Back: How to recover and help others be resilient. • Rejuvenation and Relaxation: Real-time skills in recovery and focusing. • Breath control: Breath for sleep, focus and relaxation. • Optimal performance states: Matching skills to challenge. • Attention control: How to focus and refresh attention. Who should participate? Leaders, managers, professionals, entrepreneurs and motivated individuals who want to fully engage their body, emotions and mind in order to improve their wellness, deepen their self-awareness and their understanding of others, and increase their performance in their professional and personal life.
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FCCS Training Catalogue 2012
Practical Resilience for Performance, Health & Well-Being: Module 3 Performance Mindset Date: Thursday 21 June 2012 Time: 8:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 6 to 10 Trainer: Mr Thierry Moschetti Managing Director Singapore THE RESILIENCE INSTITUTE
Key Objectives and Takeaways: The Practical Resilience Series challenge participants to rejuvenate their life, work and relationships. You will learn current best practices for optimal human performance and take home new problem solving frameworks and life practices that have proven impact. Participants enjoy a mix of core training, practical skill building and reflective dialogue. The module 3 is a one-day intensive workshop focusing on aligning mind and emotions with performance. With the support of neuroscience, we explore and define the practices of impulse control, emotion regulation, thinking styles, reframing and presence. Training Content: • Impulse control: Manage destructive emotions and impulsivity. • Self awareness: Basics of EQ and power of self knowledge. • Emotion regulation: How to build constructive emotions. • Thinking styles: Recognise the impact of thinking traps. • Reframing and optimism: Reframing for resilient optimism. • Confidence and Presence: How to demonstrate resilience to others. Who should participate? Leaders, managers, professionals, entrepreneurs and motivated individuals who want to fully engage their body, emotions and mind in order to improve their wellness, deepen their self-awareness and their understanding of others, and increase their performance in their professional and personal life.
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FCCS Training Catalogue 2012
Unlocking Your Creative Potential Key Objectives and Takeaways: • Begin to understand and value your potential. • Be able to think more creatively and dynamically. • Have a clearer vision for the present and the future. Training Content: • Getting unstuck and clearing the past. • Understanding and finding passion (not in the romantic sense). • Looking after number one – You (just a few minutes at a time). • River-jumping – From one idea to another & from one possibility to another. • Creative (not corporate) ladder-climbing.
Date: Thursday 27 September 2012 Time: 8:30am - 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 225 S$ (Members) 290 S$ (Non-Members) Number of participants: 6 to 15 Trainer: Ms Nicole Stinton Facilitator & Coach STINT ON STAGE
Who should participate? • Anyone who is looking for something else (or something more) in their life or business. • People who’d like more inspiration, motivation or challenge on a day-to-day basis. • Those who have dreams or goals, and may be unsure about how to achieve them. • Productive employees with good achievement records, who have the potential to deliver even better results.
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FCCS Training Catalogue 2012
Managing Cultural Diversity in APAC Date: Thursday 4 October 2012
Key Objectives and Takeaways:
Time: 08:30am - 12:30pm
The world is going global but managing efficiently across cultures still remains a challenge. Knowing the cultural orientations of your business partners and team members is essential to your success in Singapore and the APAC region.
Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 225 S$ (Members) 290 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mrs Catherine Claudepierre Managing Director CROSS-CULTURE LINK
The key objectives of this workshop are: • To develop managers’ cross cultural competencies. • To allow them to effectively manage cultural diversity and, • Optimise their cross-cultural interactions and enhance their global leadership skills. Training Content: Section 1: Cultural Foundation Competency Development: • Definition of culture and the iceberg concept. • Stages of your intercultural competency development and how to move through the stages. • Introduction to the key values in the APAC region. • Examples of APAC countries values; Your Personal Values. • Self awareness: debrief on gaps and similarities. • Behavioural adaptation. Section 2: Business Competency Development - Managing and communicating effectively in the APAC region: • The Dimensions of culture framework. • Definition of value based business dimensions and their impact on leadership styles, communicating and doing business in the region. • Personal profile on the dimensions: Identification of personal key strengths and potential challenges. • Strategy to bridge the gaps; Application on specific country profiles; Expanding your global skills: Leadership styles and corporate cultures in APAC. At the end of the workshop, participants will reflect on their action plan for self development and skills enhancement. Who should participate? • Western corporate executives and managers doing business in the APAC region or relocating in this region. • Multi-cultural teams managers. • Global leaders. • HR managers. • Individuals willing to develop their self awareness for professional and personal competencies development.
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FCCS Training Catalogue 2012
Presentation to High-Level Audiences and the Media: Advanced Skills for Instant Buy-In, with Video-Practice Key Objectives and Takeaways: • The critical skills to present successfully a budget, a sales pitch, a strategic/marketing/manufacturing plan, an investment-proposal, etc. • To gain influence and secure buy-in from a high-level audience. • To trigger decision-making during your presentation. • To manage your non-verbal communication and gain self-awareness and confidence about your communication. Training Content: Morning: Expectations from high-level audiences; What a CEO likes and dislikes in a presentation; Participants’ initial assessment; Features of highly convincing presentations; Critical steps to prepare a presentation; A simple process from ideas to story-boarding to the structure of a presentation; From structure to a convincing, simple, logic, visually-impactful & short slide-show; Practice on a real-case; Do’s and don’ts with PowerPoint; 10 practical tips to design high-impact slides; How to start and catch the audience’s attention; How to impress the message you want in their memories; How to handle a difficult audience; What to do if your presentation time is cut-down to 2 minutes; Tips for handling journalists.
Date: Thursday 6 December 2012 Time: 8:30am - 6:00pm Duration: 1 day + preparation (participants bring in a real presentation they have to deliver) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 4 to 15 Trainer: Mr Jean-François Cousin Managing Director 1-2-WIN EXECUTIVE COACHING
Afternoon: Video-recorded practice of real presentations brought by participants; Advice on non-verbal communication and bodylanguage; Role-play difficult audiences and journalists; Advice on how to handle a difficult audience and journalists in high-pressure situations; 10 tips for successful public speaking; Personal improvement plan. Who should participate? • Managers who have to present budget, strategic/marketing/ manufacturing plans, investment-proposal, client-briefs, etc... • Managers who talk with the media. • HR Executives.
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Management
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FCCS Training Catalogue 2012
Developing, Implementing and Using KPIs (Key Performance Indicators) Key Objectives and Takeaways: • Learn on the latest methods and developments of peformance management in Asia. • Show how key performance indicators can work in best practice settings and reflect the highest and most efficient instance knowledge or intelligence about a company’s operations and their impact on finances. • Share professional’s views on the current practices in Asia from various industries for Key Performance Indicators management.
Date: Thursday 16 February 2012 Time: 08:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers
Training Outline: 1. Adopt the right mindset and approach on Kpis; Difference between the 3 types of performance measures; What is a relevant Kpi? 2. Implementation Roadmap; Establishing a “winning KPI” team; Establish a “just do it” culture for this project; Setting-up a holistic KPI development strategy; Marketing KPI system to all employees; Identifying organisationwide Critical Success Factors; Link from critical success factors to processes; Identify problems and causes, then measures to reflect those causes; Dashboards; Recording of performance measures in a database; Selecting team performance measures; Selecting organisational “winning KPIs”; Developing the reporting frameworks at all levels; Facilitating the use of winning KPIs; Refining KPIs to maintain their relevance.
Price: 580 S$ (Members) 700 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mr Jean-Yves Le Corre Executive Director BEST OF MANAGEMENT
3. How to communicate on KPIs?; Performance Measures and the Fit with Other HR; Performance Measurement Initiatives; Marketing Strategies to promote KPI development to Senior Management; Completion of implementation plan for your organisation. Who should participate? • • • •
Finance Director, CFO or Financial Controller. Practitioner who delivers monthly reporting to clients. Accounting Technician. Corporate Service Manager to whom the accounting team reports. • Management and Financial Accountant responsible for reporting.
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FCCS Training Catalogue 2012
Highly Effective Management Practices for Busy Senior Managers Date: Thursday 23 February 2012
Key Objectives and Takeaways:
Time: 08:30am - 6:00pm
This programme helps senior managers with a heavy workload, multiple priorities, possibly several (remote) teams, to learn how to take their effectiveness to the next level, while striking a healthy work-life balance.
Duration: 1 day + preparation (participants fill-in self-assessment questionnaires prior to the workshop) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non Members) Number of participants: 4 to 15 Trainer: Mr Jean-François Cousin Managing Director 1-2-WIN EXECUTIVE COACHING
Participants will learn: • To manage priorities, meetings and delegation effectively. • To develop subordinates effectively, so they ‘fly higher’. • To motivate & enable team(s) to deliver beyond expectations. Training Content: Morning: Self-diagnosis on time & priorities management: • A simple tool to establish priorities. • Neutralise worst ‘time-killers’ and ‘priorities derailers’. • 10 best practices for priorities and time management. • Setting S.M.A.R.T.E.R. goals; Effective delegation. • Short-term and long-term benefits. • Identify what to delegate, and plan how to & when. • 10 best practices. • How meetings can boost a team’s effectiveness and enable best decisions to be taken and implemented quickly. • Motivate team & develop participants’ competencies & skills. • Enhance the manager’s credibility and ascertain his / her influence; Factors undermining meetings’ effectiveness. • 10 best practices in meetings’ management. Afternoon: How to develop your subordinates effectively: • People development matrix, agendas for 1-on-1 meeting with direct reports. • Selected coaching skills to grow your subordinates’ talents, accountability and performance. • How to motivate your team to deliver beyond expectations; Personal improvement plan. This workshop leverages stories, case-studies, individual and group exercises. Who should participate? • Senior managers with a heavy work-load, multiple priorities, possibly several (remote) teams, high pressure for shortterm results whilst having also long-term stretched goals. • HR Executives.
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FCCS Training Catalogue 2012
How to Enhance & Guide High Performance Key Objectives and Takeaways: One of the goals of this workshop is to help you get a better awareness & understanding of high-performance key elements. Companies seek for performance at all levels, but what is the real meaning of performance? High-performers not only have knowledge, skills & talent, but they also know how to articulate & balance these skills in a very complex & changing context. This programme is very interactive, and contains a lot of tools, models, visuals, videos & exercises to make the learning alive & effective. The objective is to give you concrete examples and tips to maximise your learning. Training Content: • • • • • • •
Self diagnosis on performance. What performance means, definition & language. Business case. Leading & managing with the end in mind. Having shorter, more impactful conversations. Improving the engagement of your subordinates. Understanding the impact of social drivers on human performance. • Developing a culture of performance. • Assessing & communicating on performance. • Designing your own ‘high-performance plan’.
Date: Thursday 28 June 2012 Time: 08:30am - 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 225 S$ (Members) 290 S$ (Non-Members) Number of participants: 5 to 14 Trainer: Mrs Christine Reuther Founder YABUKA PEOPLE & PERFORMANCE
You will have the opportunity to design your own ‘high-performance plan’ during the workshop and will receive a copy of the slideshow. Who should participate? • • • • • • •
Leaders & Manager. New Managers. HR executives. Team leaders. Coaches. Professionals working in performance management. Any Professional willing to get a deep understanding on performance concept.
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FCCS Training Catalogue 2012
Best Practices for Effective Feedback, Honest & Motivating Performance Reviews; Leverage a Culturally-Sensitive Coaching Approach Date: Tuesday 23 October 2012 Time: 8:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non Members) Number of participants: 4 to 15 Trainer: Mr Jean-François Cousin Managing Director 1-2-WIN EXECUTIVE COACHING
Key Objectives and Takeaways: Help Asian and Western managers: • To integrate feedback on performance (poor and great) in your daily management. • To be able to hold courageous conversations that motivate subordinates to improve, in a culturally-sensitive manner. • To handle performance reviews comfortably to become the best you can be and apply skills learnt to the cases of your difficult subordinates. Training Content: Morning: Participants describe difficult subordinates; Benefits of providing honest feedback vs. indirect feedback or avoiding it altogether; Cultural barriers to feedback; Why effective listening skills are necessary; ‘Facilitative listening’ technique: how to make every conversation worthwhile; Importance of ‘collaborative questioning’ skills; Effective questioning techniques; Role-plays on difficult cases, to trigger subordinate’s behavioural change. Afternoon: Why effective feedback improves working-relationships and subordinate’s loyalty; Practice effective feedback skills and techniques, to raise performance & motivation; Non-verbal communication assessment; How to feedback on below-par performance; How a coaching approach to feedback helps initiate behavioural change; A step-by-step coaching methodology; Practice Coaching skills, applied to a performance review; Enhance awareness of areas for progress; Secure accountability for improvement; Build confidence and further trust; Engage towards reaching stretched targets; Focus on ACTIONS; Personal improvement plan. This workshop facilitates learning and application with highimpact videos, story-sharing and case-studies. Participants anchor your learning in a log-book and design your personal action-plan for improvement. Who should participate? • Managers who wish to energise subordinates with effective feedback and find their comfortable way to make this happen. • HR Executives.
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FCCS Training Catalogue 2012
Professional Skills
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FCCS Training Catalogue 2012
Auditing Your S&OP (Sales & Operations Planning) Date: Thursday 19 January 2012 Time: 08:30am - 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 400 S$ (Members) 460 S$ (Non-Members) Number of participants: 5 to 15 Trainer: ICOGNITIVE
Key Objectives and Takeaways: A significant number of companies have Sales & Operations planning in place. But very often this best practice is not implemented correctly. Thus expected results such as optimised inventory, better visibility, increased sales, etc. are not achieved. The organisation in charge of the S&OP is hardly appointed, the Rasi is not always in place and updated, the performance measurement to evaluate the level of S&OP success are most of the time partially implemented. The meetings structure and the discipline required are in certain case optional. The objective of this workshop is to enable companies to audit and benchmark their S&OP process. Training Content: Conducting a S&OP audit: • The role of auditing. • Best practices in S&OP management. • S&OP Organisation. • S&OP Process. • S&OP Technology. • The audit process – Data collection. • S&OP performance and scorecard. • The “As-Is” status. • The “To-Be” state. • The gap analysis. Who should participate? • Operations directors/managers. • Sales & Marketing directors/managers. • Finance directors/managers. • Purchasing directors/managers. • Demand & Supply managers. • Sourcing & Procurement managers. • Production managers. • Distribution and Logistic managers.
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FCCS Training Catalogue 2012
CSR Foundation Key Objectives and Takeaways: This training will provide you with the necessary knowledge and tools for starting a CSR/Sustainable Development programme in your organisation, or implementing CSR activities in a specific department of your organisation (Procurement, HR, Production, Communications). Training Content: The training will: • Make the business case for CSR/Sustainable Development. • Give an understanding of the main CSR / Sustainable Development concepts and standards, and of the Southeast Asian CSR context. • Focus on practical skills and methodology for designing a CSR Policy and implementing CSR Programmes, covering main topics (environment, social impact, human resources, stakeholders). • Introduce international CSR instruments (ISO26000, OECD Guidelines for multinational enterprises, ILO instruments, UN Principles for Business and Human Rights). • Provide an overview of CSR tools (assessment, environmental management system, impact assessments, reporting…). • Provide a list of useful organisations at the global, Asian and Singaporean levels. • Share with trainer and other delegates.
Date: Thursday 2 February 2012 Time: 08:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 4 to 15 Trainer: Mrs Joëlle Brohier Director ANAKOUT
The training will mix lecture, exercises, discussions, and work on best practices and failures. It will use various materials. Who should participate? • CSR practitioners. • Managers with responsibilities such as Procurement, HR, Production, Communications, Public Affairs and who are responsible for implementing CSR / Sustainable Development activities / programmes as part of their tasks. • Professionals / Individuals with an interest in CSR / Sustainable Development. • Professionals from companies, NGOs, government, investors.
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FCCS Training Catalogue 2012
Customer Experience: How to Engage Your Customer? Date: Thursday 22 March 2012 Time: 08:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers
Key Objectives and Takeaways: Implementing a framework to guide the organisation towards improved Customer experience: • Increase satisfaction level of your customer and secure his loyalty. • Understand the customer Orientation Approach. • Enhance the customer service level. • Respect the promise towards the customer . • Integrate the dimension of service to provide the best quality to the customer and prepare the team accordingly. Training Content:
Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 5 to 16 Trainer: Mr Amine Delage Managing Director L&P MANAGEMENT CONSULTANCY
• Customer orientation and its impacts. • Service framework: - Quality of service principles. - Service values and dimensions. - Customer segmentation. - Service offer: • Different level of service. - The promise: • Importance. • Various level. - Customer path: • Benefits. • Methodology. • Implementing, monitoring and managing process. Who should participate? • Unit Manager. • Quality manager. • Department manager. This programme is suitable for the service industry including hospitality, retail, insurance, and banking.
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FCCS Training Catalogue 2012
Marketing and Advertising Strategies in Asia Key Objectives and Takeaways:
Date: Thursday 12 April 2012
Participants acquire robust marketing skills by learning how to develop resonating marketing plans and campaigns with a strategic and pragmatic mindset.
Time: 08:30am - 12:30pm
It introduces key principles for working effectively with communications, media and research agencies and optimising resources at hand. This session also offers fresh perspectives on building brands beyond advertising in the digital age and provides a range of key metrics that participants can adopt to define and maximise success in their markets. Training Content: • • • • • • • • • •
Components of marketing & brand plans. Adopting a common brand-planning process in Asia. Understanding benefit types and value proposition. Managing brand equity, brand identity & brand positioning. Presenting marketing plans to stakeholders. Spanning marketing silos in Asia. Evaluating creative work. Reviewing Singapore’s most creative campaigns. Developing partnerships with communications agencies. Building brands beyond conventional media, embracing the digital age. • Defining and tracking ROI in marketing campaigns.
Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 225 S$ (Members) 290 S$ (Non-Members) Number of participants: 5 to 16 Trainer: Mr Christophe Le Yoanc Managing Director S2M
With this session, participants become better equipped to handle their marketing tasks locally and regionally. This session fosters group discussions and is conducted in a highly interactive fashion. Who should participate? Marketing executives, managers and directors in MNCs or SMEs who wish to enhance their marketing skills. This session is also appropriate for Business entrepreneurs, Sales professionals and Business agents who need to structure and deploy effective marketing campaigns on the ground. The content of this session applies to all industries (B2C / B2B).
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FCCS Training Catalogue 2012
Measure to Progress: How to Build a Relevant CSR / Sustainability Reporting Framework Date: Thursday 31 May 2012 Time: 08:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 4 to 15 Trainer: Mrs Joëlle Brohier Director ANAKOUT
Key Objectives and Takeaways: • Analyse and make the most of key trends in sustainability reporting. • Understand how to efficiently build the reporting framework (scope, indicators, organisation, IT tool) and implement the reporting roadmap consistent with international guidelines (GRI 3.1, ISO 26000, Global Compact, sectoral initiatives) and the Singapore Exchange Sustainability Reporting Guide. • Dive into every step of sustainability reporting: from defining the environmental and social information you need to measuring and communicating these data. Training Content: 1. Introduction to trends in CSR / sustainability reporting: integrated reporting, online CSR reporting and social media, “glocal” reporting, news laws and requirements from clients, investors or rating agencies. 2. Case study: Build the CSR/sustainability reporting roadmap. 3. Architecture of the CSR/sustainability report: How to report what matters and share it with your stakeholders. 4. The reporting process: - Definition of the relevant information: materiality analysis, risks and opportunities, stakeholder dialogue, stress test between current reporting and expected reporting. - Setting up the reporting framework: scope, scorecard and indicators, definition of the indicators, data collection process. - Communication: identify the best media, create these media, gather internal & external feedbacks to improve reporting next year. 5. The verification of CSR data: scope, standard (ISAE 3000 or AA 1000), process, assurance (reasonable or limited). Who should participate? • Sustainability / CSR managers. • Reporting coordinators. • Investors and any organisations interested in CSR / Sustainability reporting.
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FCCS Training Catalogue 2012
Introduction to SCM Impact on Finance “Turn Inventory into Cash” Key Objectives and Takeaways: Growth, profitability and capital utilisation are better optimised through information, financial and physical supply chains integration. Both operations and finance managers have to be bilingual and understand each other's language to collaborate and reach common objectives. This introduction workshop is designed to provide a new insight on the link between supply chain key performance indicators and companies Balance Sheet and Income Statement. Training Content: • SCM drivers on financial performance and the operational leverages. • Select the right indicators (SCOR® metrics). • Familiarisation with SCM Profit & Loss. • Case study: Turn inventory into cash. Benefits: • Understand the relationship between SCM and Finance. • Understand the impact of operational performance on financial results.
Date: Thursday 7 June 2012 Time: 08:30am - 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 400 S$ (Members) 460 S$ (Non-Members) Number of participants: 6 to 15 Trainer: ICOGNITIVE
Who should participate? • • • • • • •
CEOs. Operations directors / managers. Finance directors. Logistics Managers. Supply Chain Managers. Inventory Managers. Customer service Managers.
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FCCS Training Catalogue 2012
Strategic Financial Management Date: Thursday 18 October 2012 Time: 8:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 5 to 16 Trainer: Mr Jean-Yves Le Corre Executive Director BEST OF MANAGEMENT
Key Objectives and Takeaways: • Breakthrough the language of finance. • Understand the basic logic of accounting. • Analyze and interpret financial statements through financial performance metrics. • Introduce tools & techniques for business decision-making. • Communicate effectively with your finance team or controller. Training Content: 1. The strategic role of finance: • How do companies succeed in finance? • Liquidity, profitability and risk. • Value creation concepts. • Working closely with the finance function. 2. The value creation formula: • ROCE. • Cost of Capital. • Capital structure. • Economic Value Added®. 3. Tools & techniques for financial management: • Reading financial statements. • Looking at beyond the numbers: the most common pitfalls. • Identifying value drivers and key performance ratios. • Identifying the strengths and weaknesses and making action plans. • Managing working capital. • Managing liquidity. • Free cash flows. • Performing NPV calculations and investment analysis. 4. How to measure value creation ? • Net Present Value. • Cash flow forecasting. • Pro-forma statements. 5. Creating shareholder value: • Presentation of case (simulation). Who should participate? • General Managers, Directors, Vice President and Top Executives. • Business Managers, Department Heads & Managers. • Sales & Marketing Managers. • Accountants, Corporate Treasury Managers. • Investment Professionals.
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FCCS Training Catalogue 2012
Business Leadership on Climate Fairness Key Objectives and Takeaways: • To develop and heighten awareness on issues surrounding the climate change debate including the opportunities / challenges it has for the business community and its operating environment. • To increase the understanding about the science behind climate change and the policy frameworks in place, to learn who the stakeholders are; how they are related and their objectives. • To develop an understanding to incorporate practical action plans in developing meaningful CSR policies that are climate and sustainable development friendly. • Effective and proven market solutions in delivering sustainable development to low income and emerging economies. • To directly share field expertise with development experts. Training Content: The ‘Business Leadership on Climate Fairness’ training module is designed around discussions, debate, and role playing scenarios that will be delivered with the support of a lecturer from Nexus’s leading experts on CSR and climate change strategy. The training module is designed to provide an inspiring environment where participants will have the opportunity to share ideas and experiences under the guidance of the facilitator.
Date: Thursday 1 November 2012 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 225 S$ (Members) 290 S$ (Non-Members) Number of participants: 5 to 15 Trainer: NEXUS-CARBON FOR DEVELOPMENT
• Science of Climate Change - Political framework on climate change - Impacts of climate change on SE Asia. • The Climate change imperative for businesses & Case study discussions. • Market solutions for sustainable development & Carbon Market scenario game. • Debriefing. Who should participate? • An audience that want to understand their role in driving change towards a more sustainable future. • Professionals in business, government, nonprofit organiztions, and NGO’s that are dedicated within their respective organisations in issues surrounding corporate social responsibility, climate change, resource management, and low carbon economies. • Individuals that are interested in learning about climate change and building sustainable CSR models. 31
FCCS Training Catalogue 2012
Forecast: How to Improve Their Accuracy Date: 8 November 2012 Time: 8:30am - 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 5 to 15 Trainer: ICOGNITIVE
Key Objectives and Takeaways: This hands-on training provides a very practical first approach to forecasting methodology, terminology, concepts and applications. Through step-by-step exercises based on real-life sales, participants learn to identify data components, use algorithms and build a forecast. Participants will learn and practice several techniques to: • Build and generate accurate forecasts. • Improve forecast accuracy in order to: - Increase customer satisfaction by improving a vailability and service level of the products. - Optimise inventory by reducing obsolescence. - Increase sales revenue by reducing stock outs. Training Content: • Introduction. • Forecasting fundamentals: - Forecasting Elements. - Statistics vs. Market Intelligence. - Choosing the Right Aggregation. • Implementing forecasting: - Forecasting Process Model. - Forecasting Discipline. - Forecasting Tools. • Measure and Improve Forecasting Accuracy: - Mini case. • Case Study: Conquer Silos to Improve Accuracy. • A Step Further: Sales & Operations Planning (S&OP). Who should participate? • • • • • • • •
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Operations directors/managers. Sales & Marketing directors/managers. Finance directors/managers. Purchasing directors/managers. Demand & Supply managers. Sourcing & Procurement managers. Production managers. Distribution and Logistic managers.
FCCS Training Catalogue 2012
Training Providers
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FCCS Training Catalogue 2012
Training Providers 1-2-WIN EXECUTIVE COACHING focuses on Executive Coaching and support to career-development, in Singapore and Thailand since 2006. TRAINING MODULES Personal Development • p 7 High-Impact Communication and Presentation Skills, with Video-Practice. • p 17 Presentation to HighLevel Audiences & the Media: Advanced Skills for Instant BuyIn, with Video-Practice. Management • p 20 Highly Effective Management Practices for Busy Senior Managers. • p 22 Best Practices for Effective Feedback & Honest + Motivating Performance Reviews.
Its clients encompass world-famous Fortune-500 companies, successful CEOs and fast-growing SMEs. Its Managing Director, Jean-François Cousin, is one of only three “Professional Certified Coaches” accredited by the International Coach Federation in Singapore (as of December 2009). He has coached over 150 executives from over 12 nationalities. Mr Cousin also conducts highly effective group-coaching workshops, emphasising practice (role-plays), “learningwith-movies”, requesting action-plans and commitment from participants.
Website: www.1-2-win.net
ANAKOUT offers consultancy, research and training services in the field of CSR (Corporate Social Responsibility) and Sustainable Development: • Staff awareness rising. • Information, research, benchmark, stakeholder engagement. • Policy designing and implementation. • Project management. • Monitoring and assessment.
TRAINING MODULES Professional Skills • p 25 CSR Foundation. • p 28 Measure to Progress: How to Build a Relevant CSR/ Sustainability Reporting Framework.
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It specialises in the following areas: • CSR and Sustainable Development in developing and emerging countries, including social and environmental aspects, poverty alleviation and social ventures, diversity and capacity building, respect and promotion of international institutions instruments and frameworks. • CSR disclosure, transparency, stakeholder information and engagement. Its founder, Joëlle Brohier has received a Master In Management (Sup de Co Rouen Business School, France, 1988) and a Postgraduate Diploma in Environmental Decision Making (Open University, United Kingdom, 2005).
FCCS Training Catalogue 2012
Training Providers BEST OF MANAGEMENT is the leading platform in Asia for localising management practices in the field of financial and operational performance, managerial control and internal auditing. Since 2006, Bestofmanagement.com and its sponsors have delivered +85 public or in-company sessions and trained + 1200 local executives or expatriates from various levels and backgrounds in China, Hong Kong, Singapore and South East Asia countries. Jean-Yves is a Sloan Fellow from London Business School, graduated from the University of London (Msc in Management ) and from ESCP Europe, Specialised Master in Auditing. He is a Certified Internal Auditor from the Institute of Internal Auditors. Prior to his role as a coach and independent consultant, Jean Yves gained extensive experience in finance and internal audit roles in large corporations (Lafarge, Cogema, Heineken Group. N.V). He was in charge of the corporate planning for the mining activities of Cogema where he prepared the 10-year strategic and financial plan of a major business unit, implementing the financial modeling tools for financial planning, consolidated balance sheet and P&L accounts estimates and cash flow analysis. Website: www.bestofmanagement.com
TRAINING MODULES Management • p 19 Developing, Implementing and Using KPIs. Professional Skills • p 30 Strategic Financial Management.
CROSS-CULTURE LINK (CCL) helps global managers to develop their leadership competencies and cross cultural management skills by providing tailored one to one and group trainings in the APAC region. Cross-Culture Link’s Managing Director, Catherine Claudepierre, has more than 10 years professional experience as a trainer, facilitator and coach in the APAC region focusing on helping managers to increase their personal and professional effectiveness in this region. • Trainings: Cross-cultural trainings, essentials of leadership (leading multicultural teams, managing people performance, implementing change, coaching...), conflict resolution and Influencing skills, negotiation skills, communication and presentation skills. • Personality assessment: MBTI profiling level 1 and 2 for professional and career development, self awareness and team building. • Executive coaching.
TRAINING MODULES Personal Development • p 10 Effective Intercultural Communication and Conflict Resolution. • p 16 Managing Cultural Diversity in APAC.
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FCCS Training Catalogue 2012
Training Providers iCOGNITIVE is a fast-growing international consulting firm specialising in supply chain management with offices in Asia and Europe. Responsive and highly-focused, their senior consultants are actively involved in every client engagement. Over the years they have gained hands-on experience in supporting their customers with their supply chain challenges.
TRAINING MODULES Professional Skills • p 24 Auditing Your S&OP (Sales & Operations Planning). • p 29 Introduction to Supply Chain Management (SCM) Impact on Finance “Turn Inventory Into Cash”. • p 32 Forecast: How to Improve their Accuracy.
Fully committed to measurable performances and improvements for their clients’ operations, they focus on solving “the right problem” through a structured end-toend vision of the supply chain. Their applied research capabilities empower executives to make more effective decisions to optimise their operational strategy. By transferring their supply chain knowledge to the client’s team, they ensure that the solution implemented is sustainable long after the project has finished.
Website: www.icognitive.com
L&P MANAGEMENT CONSULTANCY is recognised as a specialist and expert in customised training and development programmes to aid managers seeking to acquire fundamental skills in leadership and management. We believe that in order for a company to excel, the people of the company play the most important role. Our programmes help to strengthen the people management skills of leaders in the company.
TRAINING MODULES Personal Development • p 12 Emotional Intelligence: Emotions & Behaviour at Work. Professional Skills • p 26 Customer Experience: How to Engage Your Customer?
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We offer team and individual coaching in Leadership Development, Quality Management and Customer Service. Programmes can be customised for individuals to acquire specific tools in management and leadership.
Website: www.lnpmanagement.com
FCCS Training Catalogue 2012
Training Providers MAZARS is an International Auditing and Consulting Group with 13,000 professionals in 61 countries Bob Aubrey is Practice Leader for People Development Consulting at Mazars, based in Singapore. Bob has a Ph.D. in philosophy, University of Paris, MBA Reims Management School, Bachelor of Arts, University of California. Bob has lived in USA, Europe and China and worked in more than 20 countries. He has taught in business schools on 4 continents and published 7 management books. Bob is also an entrepreneur, creating an international consulting firm which merged with Mazars in 2011. As a consultant he has designed global talent systems for large companies, created competitive human development strategies for fast-growing SMEs, set up several corporate universities and trained thousands of leaders. A specialist in personal development, he created the first international certification for business schools and certifications for corporate leaders and talent professionals. Website: www.mazars.com
TRAINING MODULES Personal Development • p 9 Professional & Personal Development for Leaders – Creating Your Personal Enterprise Plan.
NEXUS-CARBON FOR DEVELOPMENT (NEXUS) is an alliance of pro-poor project developers whose shared vision is that the carbon market should tackle both climate change and poverty in a fair and transparent way. As a global alliance of social ventures, Nexus acts as a peer-to-peer service platform, creating synergies between its members and providing awareness raising, capacity building, carbon project documentation, and carbon asset management. Its mission is to scale up best practices which contribute to climate change mitigation, poverty alleviation and environmental protection in a sustainable manner, by facilitating their access to carbon finance. The training module will be delivered by a professional staff from Nexus. Nexus’s professional staff has over 10 years of experience and leading experts in the field of climate change, carbon finance, poverty alleviation, international development and aid, government affairs and non-profit management. Website: www.nexus-c4d.org
TRAINING MODULES Professional Skills • p 31 Business Leadership on Climate Fairness.
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FCCS Training Catalogue 2012
Training Providers THE RESILIENCE INSTITUTE delivers high impact, practical, evidence-based and integrated Resilience trainings by bringing together modern preventative medicine, positive psychology, emotional intelligence, cognitive behaviour therapy and neuroscience. Over 15 000 people have gone through our courses in Asia, Europe and North America.
TRAINING MODULES Personal Development • p 13 Practical Resilience for Performance, Health & Wellbeing: Module 1 & 2. • p 14 Practical Resilience for Performance, Health & Wellbeing: Module 3.
Thierry Moschetti heads The Resilience Institute in Singapore. He has seventeen years of business management and development experience in the Middle East, Europe and Asia where he lives since 2004. While moving up the corporate ladder he took a one-year break traveling with his wife around the globe broadening their life perspective and opening their hearts and minds to new cultures. Today, Thierry is primarily engaged in the development of the Resilience Institute in South-East Asia. He is the first certified facilitator of the Resilience methodology in the region and a certified trainer in emotional intelligence. He is an active Qigong and Taichi practitioner and a passionate runner. Website: www.resiliencei.com
S2M is a marketing agency that specialises in developing marketing conversations between brands and consumers in Asia. Its prime expertise lies in gaining deep consumer insights for a broad range of marketing issues. Such issues typically include: understanding consumer experience, needs and aspirations towards a category, identifying and testing new product and service development opportunities, developing compelling functional, emotional and self expressive benefits, measuring brand-consumer relationships on brand websites and creating communities of high-value consumers for a brand. TRAINING MODULES Professional Skills • p 27 Marketing & Advertising Strategies in Asia
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Christophe Le Yoanc is the managing director of S2M. Christophe has consulted for client companies such as Singapore Airlines, Nike, Nestle, Kraft Foods, and Asia-Pacific Breweries. He has been living and working in SouthEast Asia for more than 15 years.
FCCS Training Catalogue 2012
Training Providers STINT ON STAGE provides training that not only explores relevant, contemporary theory, but also experiential learning and practical application. We draw from not only communication pedagogy, but also the performing arts processes to help people communicate more effectively, develop their EQ, enhance their business relationships and think more creatively. It is our belief that although understanding and intellectualising about the theory is vital, on its own it is not enough. Nicole Stinton has worked as a trainer, coach and manager for over fifteen years in Australia, Singapore and across Asia. She has also worked since the early 90s as a professional theatre director, writer and actor. Nicole holds a Masters of Business Administration, a Certificate IV in Workplace Assessment and Training (Adult Learning), a Graduate Diploma in Education, a Bachelor of Communication & Culture, and a Bachelor of Musical Theatre. Nicole has published four text books on theatre and communication which are widely used in Western Australia.
TRAINING MODULES Personal Development • p 8 Dynamic Public Speaking at Conferences, Events and Public Forums. • p 11 Working Effectively in Virtual Teams. • p 15 Unlocking Your Creative Potential.
YABUKA PEOPLE & PERFORMANCE based in Singapore is dedicated to help companies to improve their performances. Yabuka combines consulting, coaching and training to support Executives & Managers in achieving their goals, getting the best from their potential & focusing on what matters most to them. Christine Reuther is the founder of yabuka, her background is in sales & marketing and she’s been working more than 10 years in large companies in France like Socomec – Millipore – Boerhinger – Osram – Alcan. Christine is coaching managers in Singapore and groups of entrepreneurs who want to create their own business. She is internal auditor ISO norms 14001 & her coaching training is accredited by ICF (International Coaching Federation). Website: www.yabuka-soutions.com
TRAINING MODULES Management • p 21 How to Enhance & Guide High Performance.
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We provide assistance in:
• Defining Your Needs • Sourcing for Candidates • Advertising the Vacancy • Screening Applications • Selecting Suitable Candidates • Ensuring the Selected Candidate Integrates well within the Company
Licence No: J231501F
Nathalie PENNDORF – Recruitment and HR (65) 6735 5523 ext 210 – npenndorf@fccsingapore.com
The French Chamber of Commerce in Singapore 541 Orchard Road #09-01 Liat Towers Singapore 238881 Tel: 6735 5523 ext 223 Fax: 6735 5394 www.fccsingapore.com admin@fccsingapore.com