FCCS FOCUS Magazine New Links in the Supply Chain by The French Chamber of Commerce in Singapore

FOCUS

The Magazine of the French Chamber of Commerce in Singapore

September 2015

www.fccsingapore.com

NEW LINKS IN THE SUPPLY CHAIN

Towards a Smarter Supply Chain | Inventory Management Optimisation in the 21st Century | Green Supply Chain: From Awareness to Action | The Impact of IoT on Supply Chain

French Chamber Singapore

FOCUS MAGAZINE

CONTENTS

September 2015

GUEST EDITOR’S NOTE SHORT NEWS

Total Accelerates Asia Growth with its Largest Lubricants Oil Blending Plant Sodexo Moves to New APac Regional HQ in Singapore SUEZ environnement Opens New Regional Business Hub in Singapore Dassault Systèmes and NRF Collaborate to Develop the Virtual Singapore Platform Transition Management: The Grass Whisperer Arkadin Asia Paciﬁc Named Frost & Sullivan Collaboration Service Provider of the Year Miaja Opens a Gallery in Singapore Havas Worldwide Siren Flies High with Air France-KLM Deal in SEA Pickering Paciﬁc Advises Jebsen & Jessen Group Accor Announces the First ibis Styles Hotel in Singapore Lagardère Travel Retail Awarded “Airport Travel Retailer of the Year!” New Logo for the French Chamber We Have an App for That Connect with Us on Facebook and LinkedIn!

SPOTLIGHTS

Committee Spotlight - French Maritime Cluster Committee Patron Member Spotlight - Coface

The FCCS is pleased to introduce its new visual identity. This new, modern logo offers greater visibility and better identiﬁes our Chamber as part of the network of French Chambers of Commerce both in France and abroad.

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SHORT NEWS

FOCUS MAGAZINE

FCCS News

September 2015

New Logo for the FCCS

Most of the 112 French Chambers abroad, part of the CCI France International network, are also adopting this new standard logo. This common visual identity will make it easier for businesses to recognise the Chamber brand around the world.

“Beyond just providing a new visual identity for the French Chambers of Commerce and Industry abroad, this new logo is a strategic move for our network. French Chambers are now more in touch than ever with the professional needs of the business community and provide a vast range of services to businesses. They now display their brand as a truly harmonised, uniﬁed network, featuring a comprehensive strategy,” said Arnaud Vaissié, President of CCI France International.

French Chamber Singapore “We are very excited about the move towards a stronger and more harmonised network led by CCI France International. Our new logo will better communicate what our Chamber is today – a very dynamic platform that is part of a global network. It reﬂects the dynamic and exciting times ahead for our Chamber,” said Carine Lespayandel, Executive Director of the French Chamber of Singapore. F

We Have an App for That Download the ofﬁcial FCCS app on iOS and Android platforms. This free app allows you to consult the FCCS Members’ Directory, upcoming events, committee meetings, latest news, job opportunities and more! The directory everywhere with you! In addition to the online version on www.fccsingapore.com and the paper version printed once a year, you now have easy access to the network of over 650 company members of the French Chamber of Commerce in Singapore. Do not miss our events! To give you access to information and

Privileges right at your ﬁngertips! The FCCS Privilege programme gives our members access to numerous exclusive beneﬁts in Singapore. Find out all the offers in this app and enjoy great deals!

key business contacts, the FCCS organises more than 150 events a year. Register to our events via the FCCS app and save the events details straight in your calendar.

Check out the latest job offers Looking for a job? Check out directly on the app the latest job offers regularly updated by our HR consultants. Looking for talent? Our HR department offers recruitment services and will use the app as an extra channel to promote your offers. The FCCS app is available for download on the Apple and Play stores. F

Connect with Us on Facebook and LinkedIn! In addition to the Linkedin group, the French Chamber has launched an ofﬁcial Facebook page. The aim of this Facebook page is to increase the visibility of the FCCS news and activities on the social network. You will ﬁnd our main events, the new company members joining us every week, latest news from our members, and of course news from the three departments of the FCCS: business support, business club and HR. Like us now on www.facebook.com/ frenchchambersingapore to keep up-todate on all our news and events! F

COVER STORY

FOCUS MAGAZINE

New Links in the Supply Chain

September 2015

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Green Supply Chain: From Awareness to Action By Lim Chee Kiang, Director of Safety & Environment, GSC EAJP, Schneider Electric Schneider Electric is an energy management specialist committed to the full energy equation of going green, from efﬁciency solutions to energy access. This equation drives Schneider Electric™ innovations. The company invests in solutions that lay the ground work for green supply chain, which in turn contributes to the effort to limit the global temperature increase to 2°celsius by cutting greenhouse emissions.

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At Schneider Electric, supply chain means everything that begins from our raw material supplier to our customer. We are driven to implement a green supply chain because green is valued by our customers and, as their supplier, we want to service their needs while utilising the least amount of resources and going green allows us to save costs. Going green is more than a fashion statement in Schneider Electric, it is a necessity. In this region (East Asia, Japan and the Paciﬁc), we are driving green supply chain through the following.

ALIGNING GREEN SUPPLY CHAIN GOAL AND OVERALL BUSINESS GOAL At Schneider Electric industrial sites, we apply both system solutions and associated innovative products to demonstrate our capabilities and meet our business goal. Our system solution includes Struxure-Ware, which provides

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Operational staff can leverage such information, together with information gathered from the building management system, to better manage their resources.

BUILDING GREEN FACILITIES TO SUPPORT THE GREEN SUPPLY CHAIN We are investing in the building of facilities that will meet the LEED (Leadership in Energy & Environmental Design) / Green

Newly Set-Up Companies They Rely on Us... and Testify to Our Services 13th French Pavilion @ BroadcastAsia & CommunicAsia 2015 A Great ICT Crowd at the France Singapore ICT Awards 2015

FCCS CLUB EVENTS

Annual General Meeting 2015 FCCS Executive Committee and Board Members Elected for 2013-2015 Aeronautics, Space, Defence & Security Committee / Asia Committee French Maritime Cluster Healthcare Committee / Banking & Finance Committee / R&D Committee ICT Committee / Marketing & Communication Committee Energy/Infrastructure Committee Smart Cities Committee Human Resources Committee Sourcing & Supply Chain Committee / Business Women Committee Platform for SMEs & Entrepreneurs Legal & Tax Committee Networkings Pétanque Tournament 2015 New FCCS Members FCCS Privilege Card

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Mark requirement. For our existing industrial and commercial sites, we are also driving energy reduction and water conservation efforts. Our energy consumption in each site is modelled and tracked closely to drive initiatives to reduce energy waste and energy consumption.

USING GREEN SUPPLY CHAIN GOALS TO DRIVE IMPROVEMENT IN PROCESSES The process of driving the green supply chain also triggers efforts to make improvements in manufacturing and distribution processes. It starts by improving our manufacturing process. Examples include:

FOCUS MAGAZINE

COVER STORY

September 2015

New Links in the Supply Chain

Digitalising the Retail Experience By Nicolas Lamaury, Managing Director, Store Electronic Systems Asia Paciﬁc Store Electronic Systems (SES) is a French group specialised in digital solutions for large-scale food and nonfood retailers, and the global leader in Electronic Shelf Labelling systems. With more than 20 years of experience and 9,000 stores ﬁtted in 52 countries, SES is the main actor in its sector and offers a high-performance solution to retailers and distributors.

Considering how the retail market is affected by the Internet and new channels of distribution, traditional retailers have to abide by new rules and make sure that they assess their customers’ needs and priorities. Electronic Shelf Labels (ESLs) are at the core of the digital transformation of traditional retail. ESLs replace paper labels, thus saving time as the labelling process is ﬁrst and foremost highly time-consuming. Connected via radio frequency to the price central system located either in-store or in the cloud, ESLs offer the possibility of changing prices in real time, which gives a decisive advantage to the retailer.

FCCS BUSINESS SERVICES

The process of driving the green supply chain triggers efforts to make improvements in manufacturing and distribution processes.

ESL AT THE SERVICE OF THE STORE AND THE CUSTOMER Labels are now intelligent as they are able to communicate with smartphones via the NFC (Near Field Communication) technology, and also guide customers, helping them to locate products in the store, and collecting information about their movements and the products in which they are interested. Such features

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Labels are now intelligent as they are able to communicate with smartphones via the NFC technology.

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Coordinated Border Management: A Whole-of-Government Approach The Hidden Costs of Rusty Links in your Supply Chain Clarins’ SCOOP on Supply Chain Green Supply Chain: From Awareness to Action The Impact of IoT on Supply Chain Towards a Smarter Supply Chain Oiling Up Supply Chains with Big Data Supporting Regional Growth through an Ever-Evolving Supply Chain Inventory Management Optimisation in the 21st Century A New Logistics Hub: Key to New Project Opportunities Letting the Wine Flow Integrating Supply Chain Processes Adding Value and Reducing Costs by Leveraging Procurement Organisations Digitalising the Retail Experience

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COVER STORY - NEW LINKS IN THE SUPPLY CHAIN

are now essential to the digital revolution faced by the physical store, whose economic model is under pressure.

A THREAT TURNED ASSET Once considered a threat, the sector’s digital advances have become the strategic weapon of traditional retail to win the multi-channel battle. Thanks to NFC technology, integrated for the ﬁrst time in electronic labels by SES, retailers have access to a wide range of valuable services to brands and customers: digital marketing, social media integration, personalised crossselling, loyalty schemes, product geolocation... An endless source of information that gives a strong leverage to retailers and allows them to maintain a precise and detailed inventory of his stock, sales, special offers, etc. Managing the supply chain or building a strong and up-to-date crosschannel CRM becomes less of a burden and, on the contrary, holds high return-on-investment

value, mainly thanks to the tremendous amount of time saved by our solution and the easily accessible store overview in our software.

A CONNECTED STORE FOR CONNECTED CUSTOMERS SES promotes a true revolution in electronic labelling and retail to allow the connected customer to shop in a connected store, the new standard of tomorrow. New demands in terms of proximity, speed or service, along with the need for retailers and distributors to be as responsive as their e-commerce competitors, are the driving forces of the digital transformation of physical stores as we see it. F THIS PAGE Electronic Shelf Labelling offers retailers a wide range of valuable services to brands and customers

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FOCUS MAGAZINE September 2015

FCCS EVENTS

Pétanque Tournament 2015

FCCS PATRON MEMBERS

FOCUS MAGAZINE September 2015

The French Chamber of Commerce in Singapore would like to thank its Patron Members for their continuous support.

French Chamber Singapore Focus Magazine is published by the French Chamber of Commerce in Singapore (FCCS). The views and opinions expressed in its columns do not necessarily reflect those of the French Chamberâ&#x20AC;&#x2122;s members and management.

director of publication Carine Lespayandel chief editor Nicolas Avril editorial contributors Caroline de VillĂ¨le Arabella Coste design & layout Jonathan Meur advertising Nicolas Avril Jonathan Meur

colour separation & printing Toppan Security Printing Pte. Ltd.

cover image Jonathan Meur

September 2015 4,000 copies MCI (P) 200/07/2015

French Chamber of Commerce in Singapore 541 Orchard Road #09-01 Liat Towers Singapore 238881 Tel: +65 6933 1350 Fax: +65 6933 1398 www.fccsingapore.com info@fccsingapore.com

FOCUS MAGAZINE

GUEST EDITOR’S NOTE

September 2015

Minding the Supply Chain

upply Chain is a growth enabler. Many companies have made the choice to focus on their core values and know-how and, as such, decided to outsource part of their supply chain including manufacturing and sourcing, focusing on marketing, R&D and, of course, sales. Others remain very integrated and have positioned supply chain at the core of their organisation. Who is right? Clearly, successful companies exist in both instances but supply chain is certainly everywhere and becoming more and more complex. It all starts with the right risks management and compliance. History books are full of armies that won or lost battles because their supply chain broke down or did not adhere to the rules. Of course, everything has a price and so does supply chain: cash remains king! Inventory optimisation, warehouses efﬁciency, lean manufacturing, and surface management: cost cutting is a way of life in supply chain but what is new is that supply chain has also become a laboratory for innovation and differentiation.

New technologies, digitisation, big data, Internet of Things, operations planning, sales and inventories... Supply chain is going through another revolution that companies cannot miss as it will impact their ﬁnancials and their customer satisfaction performance. Imagine following delivery trucks progress to your home through you smart phone, for any product delivered to customers anywhere in the world within 24 hours. Companies can now also leverage and tailor their supply chain to make a difference for their business but also for the environment. So whether outsourced or in-house, your supply chain deserves your full attention and a seat at the C-level of any organisation. Enjoy this issue of Focus magazine dedicated to the supply chain. Mr Damien DHELLEMMES SVP Global Supply Chain East-Asia Japan & Paciﬁc, Schneider Electric Singapore / Co-President, Sourcing & Supply Chain Committee

SHORT NEWS

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French Companies in Singapore

September 2015

Total Accelerates Asia Growth with its Largest Lubricants Oil Blending Plant Total has announced the launch of its largest state-of-the-art lubricants oil blending plant in the world, located in Singapore. With an annual production capacity of 310,000 metric tons, this new major hub will boost Total’s lubricant supply in the Asia Pacific region, which already represents more than 25% of Total’s lubricants sales. “Our new Singapore lubricants hub illustrates our strategy to grow the marketing and services segment while maintaining a high profitability and contributing strongly to the group’s financial performance. It will allow us to expand our position as one of the top global players in this high-return business segment. Total aims to leverage its partnerships to outpace market growth in Asia, which is a key region for future energy demand”, said Philippe Boisseau, member of Total’s Executive Committee, President of Marketing & Services.

Total intends to double its Asian sales, with production from the new plant accounting for a majority of the accelerated growth. The new facility will produce the highest quality lubricant oils and supply a wide range of segments in the Asia Paciﬁc region, including automotive (two wheelers and cars), industrials and marine.

With a population of more than 4 billion, Asian demand for lubricants is expected to grow by 18% and reach 20 million tons by 2025, almost half of the world’s global demand. F TOP The new plant boasts one of the world’s ﬁrst shared lubricants tank farms and jetty

Sodexo Moves to New APac Regional HQ in Singapore

Sodexo, the global leader in quality of life services, is in the process of accelerating its investment and growth as it moves to its new regional headquarters in Singapore. At the ofﬁcial ofﬁce opening, the company announced that it would target a doubledigit increase in revenue through organic

growth for the next three to ﬁve years in Asia Paciﬁc. Today, 15 countries across the region contribute approximately €1 billion to Sodexo’s total revenues, and its 60,000 plus employees provide services to four million consumers daily.

Present at the event were Michel Landel, Group Chief Executive Officer of Sodexo, Sian Herbert-Jones, Group Chief Financial Officer of Sodexo, Aurélien Sonet, Region Chair, Asia Pacific, Sodexo, Thien Kwee Eng, Assistant Managing Director of the Singapore Economic Development Board, and Mrs Laurence Beau, Deputy Head of Mission at the French Embassy. Sodexo’s quality of life services span corporate, defence, justice services, remote sites, sport & leisure, healthcare, seniors, and education. The company is already a market leader in China and India, and plans, as it evolves, to further increase regional investments. The expansion will also boost its position as an integrated facilities management company, helping organisations create a more engaged and committed workforce. F BOTTOM Michel Landel, Group CEO, Sodexo (second from left) officially opens Sodexo’s new regional HQ in Singapore, with (from left to right) Mrs Laurence Beau, Deputy Head of Mission at the French Embassy, Thien Kwee Eng, Assistant MD, EDB, and Aurélien Sonet, Region Chair, Asia Pacific, Sodexo

FOCUS MAGAZINE

SHORT NEWS

September 2015

French Companies in Singapore

SUEZ environnement Opens New Regional Business Hub in Singapore Natural resources are at the heart of Singapore’s preoccupations, which has made water management a national priority. Already densely populated with 5.4 million inhabitants, the island is faced with continuing increases in its population, urbanisation, and the development of its industry, all of which exert ever increasing pressure on its already limited natural resources. The Public Utilities Board, Singapore’s national water agency, is calling upon the expertise and smart water technologies of SUEZ environnement for the sustainable management of its water resources. Through a Memorandum of Understanding, signed on June 15th over a renewable ﬁve-year period, both parties agree to share expertise and jointly develop technologies designed to protect water resources and make both industrial

players and the public more aware of the need to preserve them. This memorandum further reinforces the partnership agreement signed in May 2015 for three research projects on the topics of smart water and energy-efficient water technologies, contributing to water sustainability efforts: • Inducing behavioural changes towards water conservation, using advanced metering infrastructure (AMI), data analytics, and customer engagement; • Implementing a customised dashboard for integrated access to information for better storm water management (INFLUXTM) to minimise floods and protect the natural environment; • Developing an energy-efficient wastewater treatment process to maximise the energy production and reduce energy demands from the treatment process. F

TOP Pilot programme for anaerobic disgestion, based in Kranji for the Energy+ project

Dassault Systèmes and National Research Foundation Collaborate to Develop the Virtual Singapore Platform

A collaborative platform with rich visualisation techniques and data environment, Virtual Singapore will be used by Singapore’s citizens, businesses,

government and research community to develop tools and services that address the emerging and complex challenges that Singapore faces. This project will build upon Dassault Systèmes’ 3DEXPERIENCity to create a dynamic, 3D digital model of Singapore and connect all stakeholders in a secured and controlled environment. The model will employ

data analytics and simulate modelling capabilities for testing concepts and services, planning, decision-making, researching technologies, and generating community collaboration. With images and data collected from various public agencies, including geometric, geospatial, and topologic, as well as legacy and real-time data such as demographics, movement, or climate, Virtual Singapore users will be able to create rich visual models and realistic large-scale simulations of Singapore. Users can explore the impact of urbanisation and develop solutions that optimise logistics, governance, environment and disaster management, infrastructure, security, or community services. F Photo Credit National Research Foundation Singapore

Dassault Systèmes, the 3DEXPERIENCE Company and world leader in 3D design software, 3D Digital Mock Up and Product Lifecycle Management (PLM) solutions, is working with the National Research Foundation (NRF), Prime Minister’s Ofﬁce, Singapore, to develop Virtual Singapore, a realistic and integrated three-dimensional (3D) model with semantics and attributes in the virtual space. Advanced information and modelling technology will allow Virtual Singapore to be infused with static and dynamic city data and information.

SHORT NEWS

FOCUS MAGAZINE

French Companies in Singapore

September 2015

Transition Management: The Grass Whisperer When the Sports Hub approached X-PM in October 2014 to recruit a transition “Pitch Project Director”, the whole X-PM team was thrilled but also aware of the challenges of the mission. The Singapore Sports Hub, one of Singapore’s landmarks, opened its doors in mid-2014. The National Stadium, a key component of the Sports Hub, then hosted major events. The excitement over the new beginning was marred by criticism about the condition of the pitch. The management team of the Singapore Sports Hub decided to do everything necessary to ensure that it would be up to international standards by the time the 28th SEA Games kicked off in June 2015.

experience in turning around ailing infrastructure projects. Roger started by listening to all parties, then quickly conﬁrmed the solution retained, the roles to be assigned and the timeline. An Australian company, HG Sports Turf, provided the technical solution combining natural grass with Eclipse backingTM. The grass was grown in a nursery in Singapore provided and maintained by Singaporean partner TEHC,

then installed after the opening ceremony of the SEA Games. 800 rolls of turf were delivered by 40 trucks and installed in 36 hours on 8,000m2. This move was widely hailed as an impressive success. In this major feat, Roger brought rigour to the processes, kept all stakeholders engaged, and made sure deadlines were met. Another clear demonstration of the efﬁciency of X-PM’s transition management solutions. F

X-PM, whose mission is to provide adhoc transition management solutions to international clients faced with challenging and critical business situations, immediately identiﬁed Roger Hawke as the right man for this mammoth task. Roger had no speciﬁc expertise in pitch maintenance, but a wealth of international

Arkadin Asia Paciﬁc Named Frost & Sullivan Collaboration Service Provider of the Year for 3rd Consecutive Time Sullivan analysts cite Arkadin’s transformation into a leading player in the highly competitive Uniﬁed Communications-as-aService market as a critical factor in its selection.

Arkadin, an NTT Communications Group company and one of the largest and fastest-growing providers of Uniﬁed Communications and Collaboration services, has been recognised as 2015 Frost & Sullivan Asia Paciﬁc Collaboration Service Provider of the Year. Frost &

“The synergies between Arkadin and NTT Communications are leveraged extensively here in Asia and throughout the world,” says Jessie Yu, Industry Manager, ICT Practice at Frost & Sullivan. “We’re impressed with the breadth of their UC&C portfolio and the way they’ve structured their marketing and customer engagement strategies to broaden their reach quickly in Asia Paciﬁc. This has helped increase new customer acquisitions by more than 50%, with many in the coveted enterprise category.”

“This award is a testament to the success we’re having with our main growth drivers, which focus on enterprise customers, product diversification, UC and synergies with NTT Communications,” according to Serge Genetet, Arkadin’s Executive Vice-President and Managing Director, Asia Pacific. He adds, “These drivers are essential to our transformation from a conferencing provider to a marketleading UC&C powerhouse.” Frost & Sullivan also cited Arkadin’s enormous success in enriching the ArkadinAnywhere web conferencing solution for a true, cost-effective service, and its continued leadership and expansion in video collaboration services through its partners Vidyo and Blue Jeans. Serge Genetet accepted the award, which was presented at Frost & Sullivan’s 2015 Asia Pacific ICT Awards reception at The Westin Singapore. F

www.arkadin.com.sg cs.singapore@arkadin.com +65 6572 4820

SHORT NEWS

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French Companies in Singapore

September 2015

Miaja Opens a Gallery in Singapore Born from a passion for the “unique and distinctive”, Miaja Gallery (MG) is the consequence of the natural evolution of Miaja Design Group, a pioneer of stylistic design on the Singapore creative ecosystem for the past 20 years, founded by French designer, Isabelle Miaja. The latest addition to the House of Miaja, this art gallery located at 190 Bukit Timah Road offers an imaginative space that nurtures the talents of painters, sculptors, installation artists and designers alike in a synergetic approach

to curating, bringing together the best artisans from countries that strengthen the cultural link between both Isabelle’s native Europe and her adoptive Asia. MG displays, interprets, promotes and sells objects that exude originality in art and design. Its exhibitions will offer celebrations of creative craftsmanship through which works are created to enrich contemporary life, giving its collectors beautiful creations to take home, which are at once functional and inspiring. F

Havas Worldwide Siren Flies High with Air France-KLM Deal in SEA Air France-KLM recently appointed Havas Worldwide Siren as their lead public relations agency for Singapore, Malaysia and Indonesia.

corporate communications, strategic counselling, content creation, and coordination of various media strategies across Singapore, Malaysia and Indonesia.

Havas Worldwide Siren is set to provide a broad scope of services that includes

Matthieu Tetaud, Commercial Director of Air France-KLM for Singapore, Malaysia,

Indonesia and Brunei said, “We were very impressed by how the Havas Worldwide Siren team understood the needs of our business and strategised a thorough PR plan. We look forward to further strengthening our brand’s presence in this region.” F

Pickering Paciﬁc Advises Jebsen & Jessen Group Dimension Data, the USD8-billion global ICT solutions and services provider, announced in August that it has made an offer to acquire the communications division of the Jebsen & Jessen Group of companies in Southeast Asia, for an undisclosed sum. The acquisition includes the division’s operations in Singapore, Malaysia, Thailand, Indonesia and the Philippines. If acquisition conditions are met, the transaction will be completed in the next few months.

Pickering Pacific advised Jebsen & Jessen Southeast Asia on this transaction. The communications division of the Jebsen & Jessen Group of companies in Southeast Asia is a market leader in converged communications in Southeast Asia. It has over 250 employees who support over 800 customers. The division designs, installs, maintains and supports solutions including uniﬁed communications and collaboration, contact centres, and mobility solutions. F

FOCUS MAGAZINE

SHORT NEWS

September 2015

French Companies in Singapore

Accor Announces the First ibis Styles Hotel in Singapore Accor is set to launch a new trendy lifestyle brand in Singapore in Q4 2015 with the opening of Ibis Styles Singapore on MacPherson. Strategically located on the corner of MacPherson and Aljunied Road, the ibis Styles hotel complex will enhance the newest development project in MacPherson. Described as one of the most exciting developments for the Lion City this year, the fun, funky and colourful ibis Styles hotel will be complemented by the MacPherson shopping mall that is part of the same complex. Ibis Styles will showcase a magnificent 25m free-form swimming pool on the fourth floor overlooking the greenery of MacPherson Road, where guests will be able to enjoy a chilled drink in a serene resort-type setting. The owners of the hotel are proud to have created innovative designer furniture, custom-built to fit a range of room styles while ensuring guest comfort. The bright interior, funky colours, young look and

feel of ibis Styles will feature 298 rooms, a restaurant with indoor and outdoor seating, a pool bar, a modern gym and a welcoming water feature to ensure everyone who arrives will feel instantly relaxed. This stylish and fun hotel with a sleek ship-like exterior is ideally located just a 20 minutes’ drive from Changi Airport

and will provide a free shuttle service for easy access to Singapore’s best shopping, nightlife and attractions. The hotel’s opening will be great news for residents and businesses located in the area, providing affordable accommodation for visiting colleagues and friends and the perfect place to enjoy a meal or drink. F

Lagardère Travel Retail Awarded “Airport Travel Retailer of the Year!” Lagardère Travel Retail was named “Airport Travel Retailer of the Year!” at the Duty Free News International (DFNI) Awards for Travel-Retail Excellence, which celebrate the quality and innovation of travel retail’s main leaders. The best shop concepts, products or marketing campaigns of the past 12 months are awarded. The award is testament to the Lagardère Lagardère Travel Retail’s team in Asia Pacific and the work that has propelled growth and sustained a great momentum across countries including India, China, Hong Kong, Malaysia, Singapore, Australia, New Zealand and New Caledonia. Emmanuel de Place, COO, Asia Pacific, Lagardère Travel Retail commented, “We are honoured and delighted to be recognised by the industry with this award as it is an affirmation and tribute to the continuous commitment and

amazing work from our local individual teams, partners and definitely with all the airports. I would like to specially dedicate this award to our staff in all 300 stores we operate in the region. Every day, they conscientiously deliver our promise of excellence to travellers, brand partners and landlords. This first half of the year has indeed been amazing for Asia Pacific with many successes, naming just a few,

in Changi Airport, Shenzhen, and more recently Auckland. We will continue to keep up with the great momentum witnessed.” Lagardère Travel Retail is a pioneering and leading travel retailer, operating stores in travel essentials, duty free and luxury and foodservice, with global reach across 30 countries, 150 airports and 700 train stations. F

SHORT NEWS

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FCCS News

September 2015

New Logo for the French Chamber The French Chamber is pleased to introduce its new visual identity. This new, modern logo offers greater visibility and better identiﬁes our Chamber as part of the network of French Chambers of Commerce both in France and abroad. Most of the 112 French Chambers abroad, part of the CCI France International network, are also adopting this new standard logo. This common visual identity will make it easier for businesses to recognise the Chamber brand around the world.

We Have an App for That Download the ofﬁcial French Chamber app on iOS and Android platforms. This free app allows you to consult our Members’ Directory, upcoming events, committee meetings, latest news, job opportunities and more! The directory everywhere with you! In addition to the online version on www.fccsingapore.com and the paper version printed once a year, you now have easy access to the network of over 650 company members of the French Chamber of Commerce in Singapore. Do not miss our events! To give you access to information and

Privileges right at your ﬁngertips! Our Privilege programme gives our members access to numerous exclusive beneﬁts in Singapore. Find out all the offers in this app and enjoy great deals!

key business contacts, the French Chamber organises more than 150 events a year. Register to our events via the app and save the events details straight in your calendar.

Check out the latest job offers Looking for a job? Check out directly on the app the latest job offers regularly updated by our HR consultants. Looking for talent? Our HR department offers recruitment services and will use the app as an extra channel to promote your offers. The app is available for download on the Apple and Play stores. F

Connect with Us on Facebook and LinkedIn! In addition to the Linkedin group, the French Chamber has launched an ofﬁcial Facebook page. The aim of this Facebook page is to inform you on the latest member news and the Chamber’s activities on the social network. You will ﬁnd our main events, the new company members joining us every week, latest news from our members, and of course news from the three departments of the FCCS: business support, business club and HR. Like us now on www.facebook.com/ frenchchambersingapore to keep up-todate on all our news and events! F

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COMMITTEE SPOTLIGHT

September 2015

French Maritime Cluster Committee

Corporate Ocean Responsibility Interview with Paul Holthus, Founding CEO, World Ocean Council Recently in a Marina Bay Sands Summit, Gilles Bonavita, President of the French Maritime Cluster Committee in Singapore (FMCCS) sat with Paul Holthus, CEO of the World Ocean Council (WOC) for a discussion on this organisation’s contribution to strengthen corporate ocean responsibility. Paul Holthus shared some words about the two-yearly Sustainable Ocean Summit (SOS), with the next edition happening in Singapore between 9 and 11 November 2015.

risks of environmental impacts, conﬂicts in the use of marine space and resources, and the development of policies and regulations that did not have sufﬁcient industry input. The best efforts by a single company or whole industry sector will not be able to address these challenges and opportunities.

WHAT IS THE WORLD OCEAN COUNCIL? The World Ocean Council (WOC) is the only international, cross-sectoral alliance for private sector leadership and collaboration in “Corporate Ocean Responsibility.” Companies worldwide are distinguishing themselves as leaders in ocean sustainability, stewardship, and science by joining the WOC. Members to date include more than 80 leadership organisations from a wide range of ocean industries: shipping, oil and gas, ﬁsheries, aquaculture, marine mining, renewable energy, ocean technology, maritime law, marine environmental services, and other areas. The WOC network includes nearly 35,000 ocean industry stakeholders from around the world. WHY DID OCEAN COMPANIES FORM WOC? With the growing use of marine areas for an increasing variety of commercial interests there are increasingly complex

The WOC was formed to address this situation by creating a multi-industry coalition to catalyse global leadership and collaboration in support of responsible business, reduced risk, and sustainable development. WHAT PROGRAMMES AND ACTIVITIES CAN COMPANIES GET INVOLVED IN? The WOC creates multi-industry groups to tackle cross-cutting ocean priorities for industry, e.g. ocean governance/policy, marine spatial planning, marine sound, pollution, the Arctic, marine invasive species, marine debris, marine mammal impacts, port reception facilities, the adaptation of ports and coastal infrastructure to sea level rise/extreme weather events and data collection by ocean industries (ships/platforms of opportunity). WHAT IS THE SUSTAINABLE OCEAN SUMMIT? The Sustainable Ocean Summit (SOS) is the two-yearly ﬂagship event of the WOC. The SOS brings together a wide range of ocean industries to make advances on

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The World Ocean Council creates multiindustry working groups to tackle crosscutting ocean priorities. leadership and collaboration in addressing shared challenges for the ocean business community. Participants include senior representatives from shipping, oil and gas, fisheries, aquaculture, tourism, offshore renewable energy, marine mining, ports, dredging, submarine cables, marine science/technology, biotechnology, the maritime legal, financial and insurance communities, and other sectors. WHEN IS THE NEXT SOS AND WHAT WILL IT COVER? The SOS 2015 conference will take place in Singapore from 9 to 11 November. The SOS programme includes sessions on the following topics: Ocean Sustainability Investment and Innovation Opportunities; Singapore and the Blue Economy; Marine Mining Opportunities and Challenges for a New Ocean Industry; Offshore Oil and Gas - Improving Interaction on Environmental Challenges Across the Entire Value Chain; Ocean Policy and Governance; Marine Spatial Planning/Ocean Zoning; Marine Debris and Adequate Port Reception Facilities; Big Ocean Data; Ocean Acidification; BioFouling and Invasive Species; Smart Ocean - Smart Industries: Industry Data Collection to Improve the Understanding of the Ocean, Weather and Climate; Sea Level Rise/Extreme Events: Port and Coastal Infrastructure Adaptation; Business Leadership and Collaboration for Responsible Artic Development. F

PATRON MEMBERS SPOTLIGHT

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COFACE

September 2015

Securing Trade through Credit Insurance in Asia Interview with Fabien Conderanne, CEO Singapore, Coface The Coface Group, a worldwide leader in credit insurance, offers companies around the globe solutions to protect them against the risk of ﬁnancial default of their clients, both on the domestic market and for export. In 2013, the Group, supported by its 4,440 staff, posted a consolidated turnover of €1.440 billion. Present directly or indirectly in 98 countries, it secures transactions of over 37,000 companies in more than 200 countries. Each quarter, Coface publishes its assessments of country risk for 160 countries, based on its unique knowledge of companies’ payment behaviour and on the expertise of its 350 underwriters located close to clients and their debtors. In France, Coface manages export public guarantees on behalf of the French State.

CAN YOU TELL US ABOUT YOUR CAREER AT COFACE? I started in the Finance Department of Coface Group in Paris in 2001 as a Financial Analyst. I was working as investors and rating agencies relation as well as mergers and acquisitions for our own account. In 2005, I was put in charge of the asset management team, looking after the investments of Coface at the group level. In 2009, I moved to Singapore to become the Asia Pacific Regional CFO. I was appointed to my current role as Singapore CEO in October 2012. My role is to develop our business in Singapore for short-term credit insurance. I also head the underwriting desk for Structured Credit and Political Risk Insurance for Asia Pacific. COULD YOU DESCRIBE COFACE’S STRATEGY IN ASIA? Coface helps companies trade with their customers by securing payment of their trade receivables. Unpaid invoices is a major business risk for our clients as a default from one of their main customers can severely impact their own profitability and even lead to their own insolvency. We support our clients by advising them on the quality of their corporate

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Most Asian countries are still relatively young markets for our product .

customers and protecting them against unpaid invoices. In case of default from their customer, they can claim the unpaid amount from us. Unlike European markets where credit insurance is widely used to secure trade, most Asian countries are still relatively young markets for our product and many Asian businesses are not familiar with it. So our development relies on our ability to promote the credit insurance offer and demonstrate its benefit to new clients. One of the benefits of credit insurance is to enable our customer to access bank financing more easily as the credit insurance policy can be used as a collateral for bank financing.

a Single Risk business line where we cover only one obligor. This cover can be extended for a much longer period (up to 10 years) and individual amounts under cover tend to be much larger. We can also cover political risk, which essentially protects our clients against the actions of a foreign government such as expropriation of assets or implementation of capital controls. This product is particularly well adapted for banks and commodity traders, and Coface is a major player in Asia. We have a dedicated team underwriting this product for the whole region, which I head in Singapore.

As you can see, there is still a lot to be done to grow the Asian market and it is quite exciting for me to contribute to this development.

Although London remains the main underwriting centre for this product, Singapore is now established as a major hub as well.

CAN YOU BRIEFLY EXPLAIN STRUCTURED TRADE AND POLITICAL RISK INSURANCE?

HOW IMPORTANT IS SINGAPORE TO YOUR ORGANISATION?

We generally cover the whole list of buyers for our clients, but we have also developed

Singapore plays a key role in our development for several reasons. First, many of our multi-national clients have a

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PATRON MEMBERS SPOTLIGHT

September 2015

COFACE

regional head ofﬁce or a major invoicing centre in Singapore. It is crucial for us to be able to engage them out of Singapore. Second, Singapore is a major ﬁnancial centre in the region and we work with banks both as partners and as clients.

WHAT ARE THE CHALLENGES AND OPPORTUNITIES FOR COFACE IN ASIA? There is currently a huge potential for growth in all our markets in Asia. Apart maybe from Japan and Australia, most other markets are still not mature and growing at fast rates. Open account credit, such as 60-days credit terms offered by a supplier to its customer to settle its invoices, is going to continue to grow in Asia and this provides a fantastic opportunity for Coface. The main challenge revolves around our ability to access the market either directly

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Singapore has become a regional hub for structured credit and political risk insurance .

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Finally, Singapore has become a regional hub for structured credit and political risk insurance. Specialised brokers and competitors such as Lloyd’s of London Asia have established their presence in Singapore, which allows for many networking opportunities and a very active cooperation between all players.

or through partners or brokers on one hand, and our capacity to attract, train, and retain local talent in our teams in the various countries. AS A STRONG SUPPORTER OF THE FCCS, HOW WOULD YOU DESCRIBE THE ROLE IT SERVES TODAY FOR FRENCH COMPANIES IN SINGAPORE? FCCS plays a key role in helping smaller companies and entrepreneurs to establish their business in Singapore. For instance, it also provides great opportunities to

network with your peers and exchange ideas. I believe many companies across industries are facing the same issues when it comes to talent retention or management of cultural differences. WHAT IS YOUR MOTTO? I quite like the motto from the Olympics: Citius, Altius, Fortius (Faster, Higher, Stronger), as it invites all of us to provide the best performance we can and to look for continuous improvement in what we do. F

ADVERTORIAL

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Globaleye

September 2015

Conseils pour construire son projet retraite Parmi les probléma ques qui intéressent le plus les Français vivant à l’étranger, la retraite apparait souvent en premier. Pourtant, nombreux sont ceux qui n’épargnent pas assez, par excès de confiance dans les systèmes tradi onnels, faute de prendre en compte toute la durée de la période de retraite, ou parce qu’ils sont perdus dans les offres du marché. Jérémy Grey Directeur Adjoint et conseiller financier francophone chez Globaleye, livre quelques conseils simples pour construire un projet retraite dans la durée. Beaucoup de personnes vivant à l’étranger s’interrogent sur la meilleure manière de préparer leur retraite. Jérémy Grey - En effet, dans les forums, les ques ons sur la retraite déclenchent souvent une avalanche de commentaires. Ce qui est intéressant, c’est que les gens, quelles que soient leurs réponses (souvent contradictoires) semblent avoir des idées très arrêtées sur ce qu’il faut faire ou ne pas faire. Toutefois, les études montrent que 90% des Français n’épargnent pas assez pour préparer leur retraite. Comment s’explique une telle propor on ? Il y a plusieurs raisons. La première est que nombre de personnes, malgré ce qu’elles entendent sur l’évolu on des systèmes de retraite, con nuent à compter essen ellement sur ces disposi fs pour financer leur retraite. En France, les régimes complémentaires de retraite des salariés et des cadres (Arrco et Agirc) sont en grande difficulté. Les effets cumulés de l’allongement de la durée de vie et du chômage obligent les caisses à puiser dans leurs réserves. Selon un récent rapport de la Cour des comptes, les déficits se sont creusés depuis 2009 pour a eindre 5,6 milliards d’euros et si rien n’est fait, les réserves de l’Agirc pourraient être épuisées en 2018 ; celles de l’ARRCO en 2027. Aussi, le trou des régimes de retraite pourrait a eindre 15,1 milliards d’euros en 2017, selon les nouvelles projecons de l’ins tut de prévisions COE (conseil d’orienta on des retraites).

La deuxième raison est que les gens ont tendance à souvent sous-es mer la durée de la période pendant laquelle ils seront en retraite. En même temps, l’espérance de vie ne cesse de s’allonger: selon les prévisions de l’INSEE, en 2050, l’espérance de vie à la naissance sera de 91 ans pour les femmes et de 84 ans pour les hommes et un habitant sur trois sera âgé de 60 ans ou plus. Le troisième élément d’explica on est que la pléthore d’oﬀres sur le marché peut être déconcertante pour les individus et cela mène a une paralysie de choix : le « surcroît d’informa on» entraine une incapacité à choisir. Autre barrière psychologique : le présent monopolise notre atten on et il est diﬃcile de se projeter dans le futur pour faire de la retraite une réalité. Cela encourage à la procrasna on. Il est aussi intéressant de savoir qu’un Français sur trois n’épargne pas pour sa retraite, faute de moyens ou parce que d’autres choix d’épargne sont privilégiés (comme inves r dans l’immobilier par exemple). Y-a-t-il une solu on idéale ? La réalité est qu’il n’y a pas une solu on unique idéale qui s’appliquerait à toutes les situa ons. Les choix à faire quant à sa propre retraite dépendent d’un certain nombre

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Globaleye

Et ensuite ? A par r du moment où les personnes ont clarifié leurs objec fs et les moyens qu’elles peuvent mobiliser, il s’agit de les aider à faire les bons choix d’inves ssement. Nos soluons confèrent aux intéressés de la visibilité et de la transparence.

de facteurs, comme par exemple : l’âge des intéressés, la situa on familiale et patrimoniale, le style de vie, le niveau de revenu, le fait de co ser ou non à des systèmes de retraite français, un éventuel retour en France, etc. Cela implique donc, tout d’abord de bien comprendre sa situa on personnelle, et d’agir en conséquence, en tenant compte des facteurs men onnés auparavant.. Comment faire ? Pour bien analyser sa situa on personnelle, nous proposons aux personnes qui se posent des ques ons sur leur retraite de faire un bilan complet. Ce bilan, chez Globaleye, est gratuit. Chemin faisant, il permet aux personnes de se poser un certain nombre de ques ons: quand voudraisje prendre ma retraite? Que voudrais-je faire pendant ce e période (voyager, passer du temps en famille, etc.) ? Où voudraisje vivre ? Nous les encourageons aussi à clarifier leurs priorités : de combien d’argent ai-je besoin pour vivre aujourd’hui ? Quel train de vie souhaiterais-je avoir et de quelle somme aurais-je besoin quand je serai retraité ? Enfin, l’idée est d’envisager les choses de manière pragma que : comment puis-je, le cas échéant, dépenser moins pour dégager une capacité d’épargne ? - et à intégrer dans la réflexion les évènements et accidents de la vie : mariage naissance, maladie, divorce, etc. Nous aidons les personnes à aﬃner leur projet grâce à une analyse détaillée, en réalisant des projec ons qui prennent en compte des hypothèses de valorisa on de l’épargne et de l’érosion en valeur liée à l’infla on.

Comment gérer le risque ? Le bilan permet également de déterminer le profil d’inves sseur qui se cache en vous : êtes-vous plutôt conservateur, modérément conservateur, modéré, modérément agressif, ou agressif ? La variable la plus importante à prendre en compte quand on parle de risque est celle de la durée. Par exemple, un jeune professionnel qui commence son épargne peut prendre des risques. Sur la durée, les pe ts accidents éventuels sont effacés et le risque permet poten ellement de générer une meilleure valorisa on du capital à terme. Si à l’inverse on n’est seulement qu’à quelques années de la retraite, il est plus raisonnable d’être prudent, car un accident peut être diﬃcilement corrigé à court terme. Comment intégrer les aspects liés à la fiscalité ? La fiscalité est un élément essen el à considérer. Il est impéra f que nos clients n’aient aucune surprise lorsqu’ils changent de pays ou retournent dans leur pays d’origine. Nos solu ons sont 100% interna onales et transposables d’un pays à l’autre. Elles sont également adaptées aux probléma ques des Français.

Si vous aussi, vous voulez bénéficier d’un bilan financier complet et gratuit, contactez:

Marion Elisé Chargée de Clientèle +65 6632 8370 melise@globaleye.sg

Comment s’assurer que les sommes épargnées seront suﬃsantes dans la durée ? Notre vision est construite pour le long terme et nos projec ons sont fondées sur le fait que les sommes accumulées doivent con nuer de produire des intérêts. A terme, idéalement, l’objec f est que le capital doit pouvoir être transmis. Si vous souhaitez en savoir plus ou tout simplement bénéficier d’un bilan complet et gratuit, contactez-nous. Nous serons ravis de vous aider.

Propos recueillis par Bertrand Fouquoire

Jeremy Grey Directeur Adjoint +65 6632 8547 jgrey@globaleye.sg

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COVER STORY

New Links in the Supply Chain

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NEW LINKS IN THE SUPPLY CHAIN

September 2015

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COVER STORY

September 2015

New Links in the Supply Chain

Coordinated Border Management: A Whole-of-Government Approach By Singapore Customs Coordinated border management is now recognised by the international customs community as a potential solution for challenges faced in the 21st century with respect to efficient and effective border management.

Singapore has adopted a concerted approach by all relevant government agencies to deter smuggling while facilitating legitimate trade into, through, and from Singapore. Such a whole-ofgovernment approach supports a swifter and more effective response to complex enforcement issues. This whole-of-government approach can be seen in actions taken to combat illicit trade in areas such as:

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With the expansion of international trade, customs administrations face a common challenge to facilitate the movement of legitimate goods and travellers across borders, while protecting the international trade supply chain from threats such as smugglers and organised crimes.

Singapore has adopted a concerted approach to deter smuggling.

• working with domestic enforcement agencies on the smuggling of contraband cigarettes; • collaborating with the Agri-Food & Veterinary Authority of Singapore on endangered species protected under the Convention on Trade in Endangered Species of Wild Fauna and Flora; • joint efforts with the Singapore Police Force’s Intellectual Property Rights Branch to ensure a robust intellectual property rights enforcement regime; • trans-boundary movement of hazardous substances enforced by the National Environment Agency.

Partnerships between countries at multiple nodes in the supply chain such as the point of origin, transit and destination, are also vital to an integrated approach to combatting transnational illicit trade. To this end, Singapore Customs regularly partners other customs administrations and domestic agencies in operations against smugglers, including through the World Customs Organization Regional Intelligence Liaison Offices network. The case studies below illustrate our whole-of-government efforts towards coordinated border management. F

CASE STUDY Illegal ivory, rhinoceros horns and big cats’ teeth Acting on a tip-off, the Agri-Food & Veterinary Authority of Singapore (AVA), working in concert with Singapore Customs and the Immigration & Checkpoints Authority, seized a shipment of about 3.7 tonnes of illegal ivory in May 2015. This is the second largest seizure of illegal ivory since 2002.

V CASE STUDY Counterfeit women’s bags and wallets

During an inspection of the consignment of goods at a warehouse complex in April 2015, Singapore Customs officers found 700 women’s bags and wallets, suspected to be counterfeits of three popular brands. The counterfeit goods were then detained by Singapore Customs under Section 93A(1)(a) of the Trade Marks Act and the brand owners were informed of the detention.

The shipment, which was declared as tea leaves, was shipped in two 20-footer containers from Kenya and was transiting through Singapore for Vietnam. Upon inspecting the two containers, AVA uncovered 1,783 pieces of raw ivory tusks concealed among bags of tea dust. AVA also found four pieces of rhinoceros horns and 22 pieces of canine teeth believed to be from African big cats. The haul, estimated at S$8 million, was seized by AVA for further investigations.

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New Links in the Supply Chain

September 2015

The Hidden Costs of Rusty Links in your Supply Chain By Jeremie Duthel, Associate Director, Control Risks A robust supply chain risk management programme must tackle operational risks, but also include sound counterparty integrity screening.

WHEN THE CHAIN BREAKS Intel lost USD1 billion in the last quarter of 2011 when it bitterly acknowledged that most, if not all, of its hard drive suppliers had facilities within a narrow radius in Ayutthaya Province, Thailand. After the province was hit by decennial floods, the production of Intel computers worldwide came to a halt because of a prolonged interruption in the supply of Thailandmade hard drives. Another illustration of big brands exposed to vulnerabilities in their supply chain is the consumer outcry and boycott campaigns following the collapse of apparel sweatshops at the Rana Plaza in Dhaka, Bangladesh in 2013, in which more than 1,100 people were killed. Social media campaigns were launched against brands such as Benetton, urging them to reveal their “true colors” and be more accountable regarding their sourcing activities.

THE BENEFITS OF ONGOING RISK ASSESSMENTS The two examples above demonstrate that conducting ongoing risk assessments of one’s key suppliers can be vital to safeguarding a company’s reputation and ensuring undisrupted operations. Responsible companies operating in Southeast Asia must, from operational, regulatory and reputational perspectives, conduct screening into counterparties (third-party agents, vendors, suppliers, distributors) across their supply chain. There are several benefits for doing so: • Guarantee operational continuity: robust business continuity plans identify and address single points of failure in the supply chain (or external dependencies), such as overreliance on certain key critical infrastructure. Illustrating this point, the seizure of

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Conducting risk assessments of one’s key suppliers can be vital to safeguarding a company’s reputation.

Suvarnabhumi Airport by the “yellow shirts” in Bangkok in 2008 caused air traffic on Thailand’s international routes for cargo and passengers to come to a complete standstill for a week. This halt to air cargo caused USD93 million in losses to high-tech electronics manufacturers. Some businesses coped by rerouting air cargo through Kuala Lumpur and Singapore, which increased costs dramatically, while others were left with few options due to the limited capacity offered by freight forwarders; • Mitigate exposure under anti-corruption legislation: vetting and assessing your network of vendors, representatives or affiliates for compliance with your own code of conduct is not only best practice – it is now a requirement in the UK Bribery Act (UKBA). Having entered into force in 2011, the UKBA stipulates the offence of “corporate failure to prevent bribery”. Under Section 8 of the act, commercial organisations can be found guilty if bribery is carried out by an employee, agent, subsidiary or another

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third-party. Therefore, companies, especially those with intertwined networks of suppliers and contractors, must ensure they have put in place the necessary internal mechanisms to prevent bribery; • Manage and enhance your reputation: after your people, your company’s reputation is its most valuable asset. Demonstrating how well you manage the complexities of your supply chain can be a unique selling point, while simultaneously strengthening your operational resilience and integrity. Systematic and robust management of supply chain risk can mitigate the threat of fraud and business disruption. Based on the valuable insights thus obtained, counterparties who initially appear highrisk may upon further review be found to have solid commercial reputations. F TOP The 2008 “yellow shirts” protest in Bangkok caused air traffic on Thailand’s international routes for cargo and passengers to come to a complete standstill for a week

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September 2015

New Links in the Supply Chain

Clarins’ SCOOP on Supply Chain By Chris Goh, Supply Chain Director Asia Pacific, Clarins Clarins was founded in 1954 by Jacques Courtin-Clarins and has been proven to be a visionary brand, brave enough to adapt, to create, and to choose to be the best for consumer’ skin. Coming from a rich heritage of listening to what women want, it is very important to Clarins to have the right products at the right places with the best value proposition.

To drive better collaboration between internal and external stakeholders, and to realise this transformation, Clarins Group launched the SCOOP Project in 2011 with the ambition to strengthen our global supply chain and operations capabilities. This journey would take the entire organisation through an ERP (Enterprise Resource Planning) systems implementation from the factories down to all the affiliates; new ways of working, with better and enhanced processes to complement the new ERP systems, would empower people with the right knowledge to make better decisions, quicker. The first wave of the SCOOP project was implemented worldwide in February 2014 after almost three years in the works. What it means for Asia is a new, globally streamlined product codification

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Clarins launched the SCOOP Project in 2011 with the ambition to strengthen our global supply chain and operations capabilities.

process that enhances the track-andtrace capabilities. With traceability, we now have completeness of product information at every step of the supply chain, maintaining the link between the finish goods and the components as well as the ingredients used in the production. Our consumers can be better assured of Clarins products freshness with better managed FEFO (First Expired, First Out) process and the increase in productivity as a result of our conforming to the GS1 international labelling and tracking best practices used by our customers. The second and third wave of the project is currently under way and we expect full implementation in Asia in just a few short months, with exciting changes to the way we do our forecasting and having better tools to support the Sales & Operations Planning (S&OP) process. With a more

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On the supply chain front, Clarins is constantly challenging itself to do better in order to deliver on our long-term vision for the region: to be, and be recognised as, the leading skin-care brand in Asia Pacific, with trusted skin-care expertise.

seamless integration of information, this will enrich our close collaboration with the commercial colleagues who better understand consumer needs, which then translates to better anticipation of needs across the supply chain, resulting in fresh products availability across all the various channels. We expect the fourth and final wave of SCOOP project to be completed by 2017, marking the complete supply chain transformation in the way Clarins operates in the future. As with any other full-scale ERP project such as this, we do experience numerous challenges on our journey. However, with great and passionate people at Clarins, we see these as opportunities at every step of the way, further strengthening the belief of making life even more beautiful for all our consumers. F

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New Links in the Supply Chain

September 2015

Green Supply Chain: From Awareness to Action By Lim Chee Kiang, Director of Safety & Environment, GSC EAJP, Schneider Electric Schneider Electric is an energy management specialist committed to the full energy equation of going green, from efficiency solutions to energy access. This equation drives Schneider Electric™ innovations. The company invests in solutions that lay the ground work for green supply chain, which in turn contributes to the effort to limit the global temperature increase to 2°celsius by cutting greenhouse emissions.

At Schneider Electric, supply chain means everything that begins from our raw material supplier to our customer. We are driven to implement a green supply chain because green is valued by our customers and, as their supplier, we want to service their needs while utilising the least amount of resources and going green allows us to save costs. Going green is more than a fashion statement in Schneider Electric, it is a necessity. In this region (East Asia, Japan and the Pacific), we are driving green supply chain through the following.

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The process of driving the green supply chain triggers efforts to make improvements in manufacturing and distribution processes.

energy monitoring and control. To support the system solution, Schneider Electric has developed energy monitoring devices as well as control devices such as speed drives and sensors to ensure that our customers can optimise and have full control over energy usage. Operational staff can leverage such information, together with information gathered from the building management system, to better manage their resources.

BUILDING GREEN FACILITIES TO SUPPORT THE GREEN SUPPLY CHAIN We are investing in the building of facilities that will meet the LEED (Leadership in Energy & Environmental Design) / Green

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September 2015

• Using Schneider Electric VSD to control our moulding machines, reducing the energy consumption by at least 30%; • Using new solder bath technology to reduce waste (solder dross) generated; • Using Xantrex converter to reuse the heat energy generated during testing back to electricity to be reinjected for the next testing.

APPLYING LEAN MANUFACTURING METHODOLOGY ON WASTE MANAGEMENT The principles of lean methodology as utilised in industrial productivity and waste management, resulting in the following: • Through Kaizen action, manufacturing sites in East Asia, Japan and the Pacific are able to reduce the amount of general waste going to landfill while at the same time generating additional income through recycling of waste materials; • Conservation actions include stronger reuse of pallets, carton boxes, etc. Our

New Links in the Supply Chain

goal is for every site to recycle 100% of all metal waste and at least 97% of nonmetal waste, thereby minimising our carbon footprint and supporting a more circular economy.

USING GREEN SUPPLY CHAIN TO MINIMISE ENVIRONMENTAL IMPACT AND REDUCE COST Schneider Electric has embarked on the process of not only minimising our waste but also increasing the monetisation of our waste. We have done this through several actions. Waste management process control on sites. We have developed digital solutions to track and capture our waste flow and provide full waste traceability. It makes the process more efficient and the tighter control has resulted in significant increase in the recycling rate, thereby increasing our monetisation of waste by saving on the cost of waste collection and disposal at landfills.

Monetisation of our waste. This was increased not only through increase of quantities captured (due to better control) but also through sales to specific channels that use such waste, such as paper companies for our carton boxes. We also break down the waste into individual parts as these fetch a higher value compared to the original assembled products; for example, we remove the aluminium heat sink from Printed Circuit Board Assembly instead of just selling them as just as PCBA itself. Focus on product design, innovation, green process and supply chain, from the start to the end of our products’ life cycles. We manage the different stages of our products life cycles. We also aim to help our customers achieve a circular economy and to work in partnership with them to achieve the goal of going green in all possible areas. Last but not least, we are committed to contributing towards a better environment through such efforts. F

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New Links in the Supply Chain

September 2015

The Impact of IoT on Supply Chain By Manoj Kumar Rai, Head of M2M Solutions, South Asia & Japan, Gemalto Gemalto is the world leader in digital security. We enable our clients in 180 countries to provide trusted, convenient services for billions of individuals and devices. These include mobile identity, payment, online banking, cloud access, transport ticketing, eGovernment, software monetisation, vehicle telematics and more.

VEHICLE TELEMATICS A growing number of Machine-to-Machine (M2M) applications such as telematics, navigation, and fleet management systems are using embedded Subscriber Identification Modules (SIMs) or Machine Identification Modules (MIMs) for wireless connectivity. Typically, these MIMs are specifically personalised for a Mobile Network Operator (MNO), and are embedded inside devices during manufacturing. But, at the time of manufacturing, it is hard to know where the device will be shipped to or what carrier to use, requiring device makers to supply different device variants for different regions and MNOs. This involves complex warehousing and distribution logistics. With automotive-grade MIMs and GSMAcompliant on-demand remote subscription management, device manufacturers can now drastically simplify their logistics by producing generic cellular connected devices that are MNO-independent. Solution providers now have the flexibility to remotely install these devices using their preferred MNO’s profile, any time after deployment.

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The ability to turn this rich real-time data into actionable intelligence will transform the way supply chain ecosystems work.

Photo Credit: Gemalto

The convergence of widespread wireless connectivity, inexpensive sensors, and more powerful microprocessors are finally driving the Internet of Things (IoT) into a reality. With about 30 to 50 billion objects expected to be connected over the next five years, IoT is set to revolutionise supply chain and logistics by creating game-changing consequences, from more efficient and transparent operations to smart delivery solutions. The following are some of the areas where IoT is already making an impact.

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globalised and increasingly regulated marketplace. A cold chain is a temperature and environment-controlled supply chain across a series of containers, trucks, and distribution centres that ensure the shelf life of sensitive products such as pharmaceutical drugs, chemicals, food, and electronics. While globalisation is bringing these goods to remote parts of the world, these are easily damaged during shipping or storage if the cold chain is broken, causing huge financial losses to manufacturers and distributers. With a reliable and agile M2M platform, logistic companies can not only manage a globalised cold chain with optimum efficiency, but they can also transform data into actionable intelligence that allows them to intervene when conditions fall short of quality standards.

COLD CHAIN LOGISTICS

SMART DELIVERY SOLUTIONS

Sophisticated cold-chain solutions are an absolute must for the delivery of temperature-sensitive goods in today’s

Consumers today are demanding fast and smart delivery solutions with up-to-theminute updates on their shipping status.

With 24/7 M2M connectivity, real-time tracking and tracing of their fleet, and route analysis, shipping companies can now better forecast the arrival and delivery of their cargo. They can send live notifications to their customers about the estimated time of delivery, turning their “last mile” into “moment of excellence” for enhanced user experience. As IoT adoption turns mainstream, the massive real-time data and the ability to turn this rich data into actionable intelligence will transform the way supply chain ecosystems work. While a lot still needs to be done to realise the full potential of IoT, a close coordinated approach among stakeholders, along with flexible, secure, and reliable M2M connectivity will enable organisations to optimise their processes, and proactively identify and fix problems without much human intervention, anytime and anywhere in the world. F

THIS PAGE Consumers today are demanding fast and smart delivery solutions with up-to-the-minute updates on their shipping status

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September 2015

New Links in the Supply Chain

Towards a Smarter Supply Chain Interview with Fabien Giordano, Managing Director of SDV Logistics (Singapore)

SDV has been in Singapore for 30 years and we currently have over 1,200 staff. Our core business is freight forwarding and logistics. Operating eight different sites over 140,000m2, we are focused on value-added services and specialise in fashion, cosmetics, aerospace, Oil & Gas and high-tech products. With staff from different countries and backgrounds as diverse as pharmacy, engineering, marketing, operations, and sales, we have preserved and consolidated our success based on a continuous talent acquisition and retention policy even when facing complex and challenging environments. WHAT ARE THE LATEST SUPPLY CHAIN INNOVATIONS THAT SDV SINGAPORE IS IMPLEMENTING OR CONSIDERING? Less than three years ago, we invested S$55 million in the Green Hub, a 42,000m2 space dedicated to luxury goods. This eco-efficient logistics centre is not only

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Automation and smart solution for freight will be at the core of our strategy for the years to come.

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WHAT ARE THE ACTIVITIES OF SDV LOGISTICS SINGAPORE?

the largest logistics centre in Asia under LEED Gold Certification, but it was also BCA Green Mark Platinum-certified in 2013. By the end of the year, the same facility will be transformed into a centre for excellence and innovation with the opening of a training centre specifically focused on lean management and productivity improvement. Local deliveries are gradually managed by hybrid trucks, reducing fuel consumption and carbon emissions by up to 23%. The first vehicle just started a few months ago. Automation and smart solution for freight will be at the core of our strategy for the years to come. We are currently assessing investments in automation systems such as AGV (Automated Guided

Vehicle), Vertical Lift Storage and multiorder picking trolleys. These systems would not only improve our productivity and service reliability, but also Quality, Health and Safety Environment (QHSE) of our employees. HOW DO YOU SEE THE FUTURE OF SINGAPORE AS A LOGISTICS HUB? Singapore has always been a natural hub. However, smart investment and focus on specific industries helped position the city-state as a very efficient growth platform for doing business in Asia. Indeed, manpower has been a challenge for the last two years, driving all the industry players towards more productivity improvement. And so, it will eventually lead to comparison with potential challengers in the region. However, the country’s assets — strategic location, government stability, skilled workforce, global connectivity, and worldclass infrastructure — have yet to be matched in Asia. By continuously supporting innovation and productivity improvement, Singapore will maintain its edge. Therefore, we strongly believe that Singapore will remain and thrive as a great logistics hub. F BOTTOM Combining a highly efficient diesel engine with an electric motor, SDV’s Mitsubishi Canter Eco Hybrid Euro 5 serves retail stores in the Marina Bay and Orchard Road areas

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September 2015

Oiling Up Supply Chains with Big Data By Frédéric Gomer, Managing Director, B2G Consulting Supply chains have exponentially become global, complex and segmented, with companies being forced to manage higher service level expectations while reducing costs. This has a twofold effect: a pressing need for more control over, or visibility into, supply chains, and a massive spike in big data being generated. This situation in itself presents a golden opportunity: harnessing the power of big data can help organisations to make faster, more intelligent decisions, leading to reduced risks, improved operational performance, and endto-end supply chain visibility.

Big data is a set of techniques and technologies that require new forms of integration to uncover hidden values from diverse datasets that are too massive and complex to be managed using traditional architectures such as Enterprise Resource Planning and Advanced Planning and Scheduling. Although these tools improve the supply chain response, they are enterprise-centric and cannot perform inter-organisational processes, helping to promote visibility only within the enterprise but not across the supply chain.

END-TO-END SUPPLY CHAIN VISIBILITY VIA BIG DATA Big data can help by providing unprecedented end-to-end supply chain visibility into every granular process or transaction. This can enable a predictive insight into supply chains – instead of just triggering an alert, the system will assess priorities, weigh options and make corrective decisions automatically.

SMOOTHER SUPPLY CHAIN BASED ON CUSTOMER BEHAVIOUR PREDICTIONS... Supply chain leaders are beginning to embed big data in their operations resulting in improved decision making and increased responsiveness. For instance, Amazon has patented a process they have termed as anticipatory package shipping, a predictive shipping and distribution method wherein a firm uses predictive analytics to forecast future sales; they then source and ship products to local and regional distribution centres in advance of those orders. The process is driven by big data wherein customers’ previous orders, product searches, wish

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Big data can help by providing unprecedented end-to-end supply chain visibility.

lists, time spent on product page and so on, help Amazon understand what the customers want even before they know it.

... AND REAL-TIME CUSTOMER DATA Considering the increasing customer expectations regarding cheaper, quicker and more reliable service levels, big data helps manufacturers and retailers manage speed and customisation by tailoring operations to match realtime market conditions for operational excellence. In fact, recent research highlights improved customer experience and supply chain visibility among the top three categories that can benefit from big data. Retail giant Macy’s has deployed sensors based on Apple’s iBeacon technology throughout its stores. As customers walk around to parts of the store, the sensors present relevant deals on their smartphones. The sensors also collect feedback data based on customers’ responses, helping Macy’s make relevant changes to its assortment. Capturing the customer demand in this manner impacts inventory and omni-channel strategy, which consequently reflects in the supply chain. Big data has already started altering how businesses function, but more importantly, it will change what businesses are. Entering into an age where business divisions, or silos, are breaking down, interbusiness relationships are set to change. Businesses need to change the

traditional mindset and think beyond the confines of their individual processes, relying more on the functioning of the whole ecosystem of various partners in the supply chain. Increased visibility among partners will encourage collectively exploring new business opportunities. Making the supply chain ecosystem focused and data-driven will keep proving critical to enjoying the substantial benefits expected in the big data era. F TOP Anticipatory package shipping, which predicts future sales, allows Amazon to source and ship products to distribution centres in advance of those orders BOTTOM Thanks to in-store sensors, Macy’s can present relevant deals to customers on their smartphones as they walk around the store

Forum

Travailler Ensemble Business Matching Forum between French SMEs & Large Groups Friday 27 November 2015

12pm to 6pm

Novotel Clarke Quay

Based on the success of the previous forums, the French Chamber of Commerce in Singapore is pleased to present the 4th edition of the Forum Travailler Ensemble (Working Together Forum). The last session in April 2013 brought together more than 70 participating companies. This forum consists of an afternoon session of B2B meetings that aim to reinforce business links between French Small & Medium-sized Enterprises and large groups established in Singapore.

THE BENEFITS For SMEs

For large groups

 Maximise your time and secure up to 8 meetings (20 minutes each) in one afternoon  Raise awareness of your business among multinational companies  Develop your professional network  Boost your image  Exchange with large groups to benefit from their experience

 Benefit from the innovative strength of French SMEs  Access a broad range of products and services that fit your needs  Expand your CSR impact through citizen approach experience sharing

A business-matching form will be completed prior to the forum in order to assure the relevance of the meetings.

THE PROGRAMME 12pm – 12.15pm 12.15pm – 1.15pm 1.15pm – 1.30pm 1.30pm – 5.30pm 5.30pm – 6pm

Welcoming of Participants Networking Lunch Introduction Speeches Business Matching Sessions with a Coffee Break & Networking End of the Forum Travailler Ensemble

FOR ANY QUESTIONS ON THE EVENT, PLEASE CONTACT: For Sponsors: For SMEs: For large groups:

Arabella Coste Mélanie Thibault Caroline de Villele

businessclub@fccsingapore.com mthibault@fccsingapore.com cdevillele@fccsingapore.com

KINDLY SPONSORED BY

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New Links in the Supply Chain

September 2015

Supporting Regional Growth through an Ever-Evolving Supply Chain By Matthieu Pere, CSM Director, Turbomeca Asia Pacific A member of the SAFRAN group, Turbomeca is the world leader in helicopter engines and the only manufacturer operating in Singapore. With the broadest range of turboshafts, providing from 500 to 3,000 shaft horsepower, Turbomeca’s ambition is to be the first-choice manufacturer for the entire helicopter industry.

Turbomeca Asia Pacific (TAP) has been based in Singapore since 1991. By covering 17 countries, from the Indian subcontinent to Southeast Asia, we support 175 operators with almost 1,000 engines. This support is characterised by a broad range of services offered to our customers as well as a wide network of maintenance centres (Singapore, Malaysia, the Philippines and South Korea). This highlights TAP’s strategy of working closely with our customers. With increasing numbers of clients and engines ordered, Turbomeca faces many challenges, specifically at the supply chain level where we have to deal with logistics flow coming from all around the world while respecting constraints of export control and quality. In particular, we aim to honour our commitment to deliver spare parts within five days of receiving customer’s purchase orders. Also, as a standard in our business, we must deal with any Aircraft On Ground (AOG) situation within 24 hours.

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Turbomeca has invested on local stocks of spare parts and engines in order to meet customer expectations.

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Turbomeca has invested on local stocks of spare parts and engines in order to meet customer expectations. As such, SAP has allowed us to optimise our inventory size and smoothen out the reordering process with relevant parametres of reorder point, safety stock, and so on. Turbomeca aims to be a one-stop supply chain service provider to our customers. Understanding the difficulties in logistics arrangement impacts customers’ operation so we provide more and more door-to-door logistics solutions and support from our local freight forwarders from time to time. By adopting a continuous improvement mind-set, TAP will be moving to its new Seletar facility in Q1 2016 to support our growth in the region.

STREAMLINING PROCESSES Similar to other companies in the aerospace and defence industry, Turbomeca continually seeks to create competitive advantage and manage its supply chain more effectively. Since 2012, our finance, commercial and supply chain departments manage their day-to-day activities from stocks management to deliveries through SAP ERP (Enterprise Resource Planning).

This new building will double our storage capacity and be equipped with the latest warehouse equipment to bring our supply chain to a new era for the next 20 years. F

TOP Engine’s warehouse MIDDLE Stock of spare parts BOTTOM Logistics centre

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September 2015

New Links in the Supply Chain

Inventory Management Optimisation in the 21st Century By John Paul, Managing Director, iCognitive

Inventory is subject to many challenging factors such as theft, obsolescence, and government rules and regulations. It is even more complicated now with the high volatility of markets and complex supply chains of the modern and dynamic business environment. Traditional inventory management policies are obsolete in today’s supply chain complexity. They contribute to bi-modal inventory behaviours, which result in keeping too much stock of all the wrong materials, while not enough stock of

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Advances in data mining and machine learning are already modernising inventory management methods.

all the right ones. It is catastrophic for a company’s growth, brand image, and customer retention. Inventory management is at the cusp of experiencing a major transformation. The democratisation of recent disruptive technologies has made the use of vast amounts of real-time data a reality. Specifically designed software systems combined with smart products enable inventory managers to establish a connection between past correlations and future decisions, in an autonomous fashion.

REAL-TIME DATA CHANGING THE GAME Advances in data mining and machine learning are already modernising inven-

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Inventory management has been a perpetual challenge for generations of forecasters and planners around the globe. We have inherited many models and tools, from Aback to Wilson’s economic order quantity, to Minimum Order Quantity (MOQ), to Pareto logic, to advanced forecasting such as the linear regression method, all of which are static and fail to incorporate the dynamics of time and quantities.

tory management methods. The challenge in managing inventory is predicting the demand, which is why forecasting is an essential tool for inventory managers. The ideal is to incorporate the customer’s experience through the sales and marketing team in real time. Advanced forecasting tools use vast and diverse data sources, such as daily market demand or daily sales records, along with inventory management factors such as MOQ, lead time, and many others, to deliver a more reliable forecast. But what truly differentiates these advanced forecasting tools from their predecessors, other than the accuracy of their forecasting, is their ability to identify patterns and correlations with past replenishment decisions, in order to build and calculate the optimum inventory buffer profiles for the past, without human interventions. Embedded with machine learning capabilities, software allow to keep the right amount of inventory for the right materials at the right positions in your organisation. It covers all types of inventory, raw materials, in-transit inventory, Work In Progress, finished goods, and spare parts, while maintaining 100% service level to your customers. The balancing and better positioning of the inven-tory typically results in 50% overall inventory reduction and 40% average lead time compression. This evolution requires a change in the management of inventory optimisation processes and organisational structures. While the system identifies patterns and gives recommendations, the human responsibility will be to interpret, adjust, and validate options. F

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September 2015

A New Logistics Hub: Key to New Project Opportunities By Lucile Jaillais, Marketing Executive, Geodis Wilson Global freight management and logistics provider Geodis opened a new logistics hub in Singapore last year to service its global Oil & Gas customers. This opening was in line with Geodis’ Industrial Project Division strategic growth plan for the Oil & Gas sector that has been developing very fast over the past few years. It is the third hub opened by the company, the first two being located in Houston, USA, and Vitrolles, South of France. Geodis has since opened two more in Antwerp and Dubai, and another two hubs should open this year.

Our new Singapore logistics hub, ideally located near Jurong Port, aims to service the Oil & Gas clusters in Southeast Asia, and will allow Geodis Singapore to take part and qualify for larger industrial projects strategic tenders. It was officially opened in May 2014, with one employee on site. In February 2015, most of the Geodis Oil & Gas team moved there, and the Hub now has permanent staff dedicated to the warehouse as well as specific Oil & Gas customers. The Jurong location was specifically chosen so that Geodis would be geographically closer to its customers, as most Oil & Gas companies are based in Jurong and its surroundings. In addition, Jurong Port is just minutes away. This new location allows us to serve our clients better and offer them more services. We

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The hub now has permanent staff dedicated to the warehouse as well as specific Oil & Gas customers.

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have the Bonded Warehouse Facilities licence, and we are in fact open 24 hours a day, seven days a week. We have 20.000sqf of covered warehouse and 15.000sqf of open yard, which we can use to store machinery. We also provide different equipment and facilities, such as cranes, forklifts and cherry-pickers. We have packaging, re-packing and specialised packing services (heattreated, vacuum, etc), as well as a heat treatment oven, for ISPM15 requirements. The hub staff can also arrange pick up at suppliers, reception and labelling of goods, consolidation, and stuffing.

The on-site container and stuffing facility offer container loading/unloading inspections to monitor quality of operations, and apply container load principles to improve efficiency when unloading and bringing into stock. Last but not least, customs clearance services can also be provided, as well as support for issuance of temporary permits for import/export cargos. F LEFT Operation personnel overseeing cargo movement RIGHT, TOP Some of the cargo occupancy in the warehouse RIGHT, BOTTOM Crating facilities

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New Links in the Supply Chain

September 2015

Letting the Wine Flow Interview with Marion Capot, Regional Business Development Manager, Egetra Logistics Egetra Logistics is an international service provider for transport and logistics. The group has a strong expertise in sectors such as aerospace, pharmaceuticals, printing materials, publishing, wine & spirits, as well in international moving.

CAN YOU GIVE US A BRIEF OVERVIEW OF EGETRA LOGISTICS GROUP? Egetra is one of the major, privately owned logistics providers in France. Family owned for six generations, the company was founded as Egetra in 1947. Today, it employs over 450 people in 18 offices in Europe, Africa, and North America. WHAT ARE THE MAIN CONSIDERATIONS AND CHALLENGES OF THE INDUSTRY? Logistics is all about experience and network. Part of the success relies on having the right partners all over the world; they should allow you to offer competitive prices and improve your reactivity when a solution is needed, no matter the place. As the industry is extremely competitive, the main challenge is to stay focused on customers’ needs in order to keep providing the best possible service. This sometimes implies being able to look for innovation and bringing tailormade solutions to the market. This was the case with our REEFER consolidation for wines.

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Heat shock during sea freight transportation and transit storage of wines can alter the aromas, flavours, and colours of wine.

HOW EXACTLY DOES THIS REEFER CONSOLIDATION WORK? There is strong demand in Southeast Asia for wines and champagnes, especially sensitive and valuable wines and champagnes from Europe. Because air freight is often too pricy for importers, they have no choice but to turn to sea freight. We have been specialised in the transport of wine and spirits for over 50 years and are fully aware that heat shock during sea freight transportation and transit storage of wines can alter the aromas, flavours, and colours of wine, as well as damage the wine’s ability to age. For this reason, with a transit time of one month between Europe and Asia, reefer containers are the best solution to maintain the temperature between +12 and +15 degrees Celsius during the whole duration of the sea freight.

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The creation of our monthly consolidation service from Europe to Singapore is an example of our adaptation to the market needs. It allows all importers, especially those who do not have enough volumes to ship full containers, to consolidate their pallets with other importers in Singapore. This way, they share the costs while transporting their wines in optimum temperatures and overall conditions. This represents a real improvement for the wine industry in Singapore. HOW DO YOU ADAPT SUPPLY CHAIN CONSIDERATIONS TO DIFFERENT SECTORS OF ACTIVITY? It takes some experience to offer adapted services especially for sensitive sectors such as aerospace, defence, oil and gas, etc. Thanks to our experience in organising logistics and transport for the aerospace industry, our company can claim a deep understanding of those markets. Working with the biggest players such as Safran Group also led us to develop precise knowledge of how to handle all kinds of temperature-controlled, dangerous, regulated as well as time-critical shipments thanks to our own AOG (Aircraft On Ground) - 24/7/365 teams. Beyond our very strong expertise in aerospace, Food & Beverage, pharmaceutical and printing materials, a big part of the business remains general cargo for which we provide daily air freight, sea freight, warehousing and distribution solutions in all parts of the world. F THIS PAGE One of Egetra’s busy warehouse spaces

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September 2015

New Links in the Supply Chain

Integrating Supply Chain Processes Interview with Matthieu Simon, Managing Director, FuturMaster Singapore FuturMaster has specialised in business solutions for supply chain management for more than 20 years, with an innovative and flexible decision-support software suite and high-value-added consulting know-how. The FuturMaster software suite has been conceived, developed and implemented to drive: - The whole business: from strategic, tactical, to operational plan; - All supply chain processes: demand planning, advanced promotion and launches management, sales planning and budgeting, S&OP, supply planning and optimisation, production planning and optimisation, scheduling, and procurement.

HOW DO YOU SEE THE SUPPLY CHAIN INDUSTRY EVOLVING IN SINGAPORE? More companies in Singapore and Southeast Asia are placing importance on cost containment as well as their supply chain department’s ability to promote and support the top line. As part of the business, timely products at the right place and in the right quantity are crucial to supporting growth. This is especially true in Singapore as the country holds its position as a strategic base for regional supply chain operations. Ultimately, delighting customers with strong operational supply chain performance, when combined with improved solution performance, will lead to measurable improvements in customer satisfaction and contributions to the top line. ARE THERE STILL DIFFERENCES BETWEEN ASIA AND EUROPE? Absolutely. Many Asian supply chain leaders treat China, India and Southeast Asia as separate sales regions due to the diversity and differences in their economic growths. Many of them are still in the infancy stage of the supply chain process.

Europe is generally considered the single largest economy in the world and one where many mature supply chain organisations originated. So the overall supply chain approach in Asia and Europe is very different. WHAT ARE THE MAIN DIFFICULTIES COMPANIES FACE AND HOW CAN THEY OVERCOME THESE? In emerging and fast growing markets, market shares are precious. Ensuring a higher service level allows higher revenue. There are also many areas (such as manufacturing, transportation, and inventory) where significant cost reduction can be seen. With globalisation of trades comes the challenges associated with fast development of specialised markets (such as modern trade), complexity of distribution networks, shortened product lifetimes, expanded product range, increase of competition, pressure on margins and costs, increased promotional activity, etc. It is also no surprise that minimising staff turnover and keeping employees engaged are major challenges. With high turnover rate and short notice periods, it is also hard for companies to ensure knowledge handover and stability.

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Many Asian supply chain leaders treat China, India and Southeast Asia as separate sales regions due to the diversity and differences in their economic growths. Processes and collaboration among various departments (such as finance, sales, marketing, and supply chain) are usually weak. More importantly, there is often no proper software solution that can support both people and processes. It is therefore difficult and long to see improvements. To overcome those challenges, we at FuturMaster provide complete supply chain solutions for People - Processes Tools. We are driven by value creation for our customers and we are committed to results. WHAT ARE THE NEXT PLANS OF DEVELOPMENT IN THE SUPPLY CHAIN FOR FUTURMASTER? At FuturMaster, we provide consultancy and expertise to enable businesses to constantly innovate, streamline and promote efficiency. We strongly believe that supply chain should work in tandem with marketing, sales, finance and R&D, and we will get companies ahead of the supply chain market. Moving forward, we continue to develop and expand our customer base throughout Asia, both directly and via business partner networks. F

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New Links in the Supply Chain

September 2015

Adding Value and Reducing Costs by Leveraging Procurement Organisations By Emma Merigneux, Director, Optimal Cost Pte Ltd

A NEW ROLE The role of procurement teams is drastically changing in today’s increasingly complex landscape. From a simple structure focusing on pressuring suppliers for greater discounts, it has evolved into a much more strategic and holistic function. Procurement is now expected not only to result in price reductions and outsourced non-core activities but also to play a crucial role in optimising costs throughout the entire lifecycle of its company’s products. Considering that direct material costs can account for as much as 80% of the total product cost depending on the industry, sourcing decisions have a significant impact on profitability. Sourcing teams should be involved during the evaluation/ design phase of new product development (NPD), thus ensuring that product costs and supply risks are addressed as early as possible.

ENGAGING STAKEHOLDERS Procurement teams need to work hand in hand with R&D, product management, finance, and marketing teams to ensure that the new product cost structure is in line with the price the market will bear, ensure suppliers can guarantee security of supply and meet quality requirements. Most importantly, through this early stage cooperation, companies will be able to ensure profitability and margins are optimised and sustainable. For companies that already involve their sourcing teams in NDP, the next step is to add additional value to the project with the introduction of external collaborations. Companies have become more dependent on their suppliers not only with regards to supply continuity and ongoing cost savings but also in terms of innovation capabilities. Companies that involve their suppliers at the kick-off stage of innovative projects are bound

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Companies that involve their suppliers at the kick-off stage of innovative projects are bound to outperform those that do not.

to outperform those that do not. This process of continuous improvement will yield new ideas and opportunities for further value creation.

CLOSE COLLABORATION WITH INTERNAL AND EXTERNAL TEAMS Firms should consistently aim to reduce product costs to maintain or improve margins as product maturity lowers price points. For instance, companies can use a Redesign to Cost approach to further improve their bottom line. Companies need to pinpoint the difference between the actual and perceived cost of a product or service in order to identify and replace expensive elements by cheaper and more standard solutions, and/or to designout unnecessary or low-value-adding elements. As Antoine de St Exupery once said: “A designer knows he has achieved perfection not when there is nothing more to add, but when there is nothing left to take away.” The internal involvement of the sourcing team and the external close colla-

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boration with strategic suppliers are key to organisations that want to remain competitive and innovative. Sourcing teams are instrumental in the identification of new innovation partners, as they strive to convince them of their company’s attractiveness. Smaller companies might enter into a partnership with large technology leaders if deemed leaders/ innovators in their own field or allow suppliers to enter new markets. Sourcing teams have to own the management of supplier relationship. When the relationship with the right partner is managed properly, it will be mutually beneficial. Organisations that have not yet embraced these new procurement models or do not have internally the skillsets and technical competencies needed in their teams, can work with specialised consulting companies such as Optimal Cost in order to maintain or improve their competitive edge. F

TOP Involving the sourcing team and close collaboration with strategic suppliers are key to organisations that want to remain competitive and innovative

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September 2015

New Links in the Supply Chain

Digitalising the Retail Experience By Nicolas Lamaury, Managing Director, Store Electronic Systems Asia Pacific Store Electronic Systems (SES) is a French group specialised in digital solutions for large-scale food and nonfood retailers, and the global leader in Electronic Shelf Labelling systems. With more than 20 years of experience and 9,000 stores fitted in 52 countries, SES is the main actor in its sector and offers a high-performance solution to retailers and distributors.

ESLs replace paper labels, thus saving time as the labelling process is first and foremost highly time-consuming. Connected via radio frequency to the price central system located either in-store or in the cloud, ESLs offer the possibility of changing prices in real time, which gives a decisive advantage to the retailer.

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Labels are now intelligent as they are able to communicate with smartphones via the NFC technology.

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are now essential to the digital revolution faced by the physical store, whose economic model is under pressure.

A THREAT TURNED ASSET Once considered a threat, the sector’s digital advances have become the strategic weapon of traditional retail to win the multi-channel battle. Thanks to NFC technology, integrated for the first time in electronic labels by SES, retailers have access to a wide range of valuable services to brands and customers: digital marketing, social media integration, personalised crossselling, loyalty schemes, product geolocation... An endless source of information that gives a strong leverage to retailers and allows them to maintain a precise and detailed inventory of his stock, sales, special offers, etc. Managing the supply chain or building a strong and up-to-date crosschannel CRM becomes less of a burden and, on the contrary, holds high return-on-investment

value, mainly thanks to the tremendous amount of time saved by our solution and the easily accessible store overview in our software.

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French Companies in Singapore

September 2015

Newly Set-Up Companies Over the last few months, various French companies have benefited from the FCCS’ Business Support services for their setup process in Singapore. Let’s welcome, among others:

Khing is a mobile performance solution founded in 2013 and the subsidiary of the lead generation company Place des leads based in Paris. We pride ourselves on helping our advertisers with their mobile

Headquartered in France near Lyon, Vision Systems is a tier-one system supplier created in 2005 after the takeover of the automotive company Robert Berliet Entreprise (founded in 1928) by a team of independent managers and an investment fund. Vision Systems focused its strategy on innovative products, positioned itself as an architect of innovations and developed its activities on the international stage in

user acquisition strategy worldwide. Whether you want to boost your visibility in the app store or create sustainable user acquisition on display, video or social, our expert team is on hand to help.

Our innovative platform, supported by a talented R&D Team, allows our publishers to monetise and maximise 100% of their inventory. F

Thanks to our in-house tracking technology we are able to run and optimise campaigns based on a set of KPIs to meet and exceed the expectations of our clients’ goals.

Contact: Frédéric Deschamps, Chief Operating Officer Websites: Khing: www.khingdom.com Place des leads: www.placedesleads.com

the automotive, aeronautics, and marine markets.

markets, offering complete customised systems adapted to each market segment and specific environments.

Today, Vision Systems combines complementary skills in electronics, mechanics, and composite to provide ever more innovative solutions for cost reduction, heightened safety, and improved comfort: solar protection solutions including electronically dimmable windows, onboard entertainment systems, composite parts, rearview mirrors with driver assistance systems, and driver protection doors. The company has gained recognition as a European and world leader in different

expertise gained from years of experience and a continuous drive to innovate. The group’s most recent acquisition of SAPAD attests to its investment in organic products. Robertet Group has three businesses: natural raw materials, perfume compositions, and food flavourings. Its success is global, reflected in its active presence across more than 50 countries in the world’s main business regions. Robertet ranks as a world leader in natural ingredients, capitalising on its

Its industrial facilities, which include production, R&D, and design centres, form a network spanning more than 11 countries: • Natural raw materials -Research centre in Grasse; -Grasse, Turkey, South Africa, Madagascar, New Caledonia production centres

After opening a production unit in Florida, USA, Vision Systems has just opened a trade office in Singapore to assert its presence in Southeast Asia, particularly in the aeronautics market, but also in the railway and marine markets. F

Contact: Thomas Lim, Regional Sales Director Website: www.visionsystems.fr

• Perfumery -Production centres worldwide with recent investments in China, USA and France (Grasse). • Flavourings -Production centres worldwide with recent investments in China and USA. F Robertet recently opened a fragrance compounding unit and creation centre in Singapore to serve its Southeast Asian customers. Contact: Jean-Daniel Dor, MD Website: www.robertet.com

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FCCS BUSINESS SERVICES

September 2015

French Companies in Singapore

They Rely on Us... and Testify to Our Services is a recognised expert in support of high value-added projects worldwide.

MRB is a system integrator in automation and industrial IT. We are specialised in development and management of complex and sensitive industrial projects. Composed of 15 highly qualified engineers and technicians, MRB is a company at human size. Committed to a policy of continuous improvement, technical and regulatory monitoring, MRB has all the expertise required to control all phases of a project from design to completion. With 25 years of experience in the fields of pharmaceuticals, cosmetics, chemical, biotechnology and food processing, MRB

Audit and design We propose auditing and consulting services to evaluate the performance and provide a detailed analysis of solutions to implement. We also accompany our clients in the draft phases to study and design optimum software and hardware architecture for production equipment. Tracking and reporting MRB deploys tracking solutions in order to elaborate advanced production reports as well as performance, equipment usage or failure rate reports in accordance to industry standards. Implementation We develop innovative solutions using a proven methodology to ensure ergonomic, efficient and secure operations of complex industrial facilities.

“When we decided to set up our office in Singapore, we chose to rely on the French Chamber. Not only did the FCCS take care of our Employment Passes but we also benefited from their partnerships with trustworthy people to help us with the registration of our company. Although we prepared everything from France, the FCCS business support team made it possible to be operational the day we landed in Singapore. We’ve been a member of the FCCS ever since and we also chose their domiciliation services. We can actively attend the different events that represent a great opportunity to get used to the Singapore business life.” F

Contact: Julien Schumacher, Managing Director Website: www.mrb.sg

BigDay in partnership with GREX For the first time, the FCCS had the opportunity to take part in BigDay on the 31st of March, organised jointly with CCI Grenoble.

Organised by CCI Grenoble, BigDay is an annual event that helps French residents interested in Asian countries to get

practical knowledge when meeting and speaking with successful professional expatriates. F

The objective of this presentation was to give an overview of the main stakes for French startups in Singapore. For this special event broadcast directly via videoconference, the FCCS Business Support had invited Mr Laurent Chivallier, from Apilinx to testify on his experience. Laurent shared about his company, a dynamic mobile consumer health and wellness start-up.

BENEFIT FROM OUR EXPERTISE IN SETTING UP COMPANIES IN SINGAPORE! Do you wish to start a business in Singapore and set up a local legal structure? The FCCS is here to assist you and provides you with a personalised support. Please contact our business support department at bizsupport@fccsingapore.com or +65 6933 1350.

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Trade Shows

September 2015

13th French Pavilion @ BroadcastAsia & CommunicAsia 2015 Asiaâ&#x20AC;&#x2122;s most comprehensive industry tradeshow, the four-day BroadcastAsia/ CommunicAsia trade show saw a gathering of more than 34,000 local and international visitors. The French Chamber had the privilege of organising the 13th edition of the two French pavilions at BroadcastAsia and CommunicAsia 2015.

The active involvement of the 22 French companies exhibiting under our pavilions this year demonstrates the innovation of French technology companies as well as the importance and influence of these two international tradeshows in the region. We believe that the tradeshow has delivered an incredible value to the French exhibitors and that they will

benefit fully from their presence on the French Pavilions. We thank OneAccess for being our Wi-Fi provider on the French Pavilions. We look forward to welcoming more brands and more visitors at the French Pavilions at BroadcastAsia and CommunicAsia 2016! F

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FCCS BUSINESS SERVICES

September 2015

Trade Shows

Great ICT Attendance at the France Singapore ICT Awards 2015 The France Singapore ICT Awards, co-organised by Business France and the French Chamber of Commerce in Singapore, in presence of H.E. Benjamin Dubertret, French Ambassador to Singapore, brought together 130 ICT professionals from Singapore, France and ASEAN. After the introductory address by the Ambassador, who highlighted the great collaboration potential between French and Singaporean companies in both the telecom and broadcasting industries, the Institut Franรงais presented innovative web creations originated from France.Consisting of top managers from companies like Google, Singtel, StarHub and MediaCorp, the jury selected the companies below for the various awards. This great networking evening benefited from support from the following sponsors: Kerlink, The French Cellar, and 1664 Kronenbourg. F

FRANCE SINGAPORE ICT AWARDS 2015 WINNERS MOST INNOVATIVE TELECOM SOLUTION

GREATEST POTENTIAL IN ASIA

Neurones IT

Kacific Broadband Satellites

MOST INNOVATIVE BROADCASTING SOLUTION

BEST BUSINESS MODEL

Worldcast Systems

Kasturi

FCCS CLUB EVENTS

Annual | General Meeting 2015

FOCUS MAGAZINE

September 2015

French Chamber Annual General Meeting 2015 The French Chamber of Commerce in Singapore held its Annual General Meeting at INSEAD on Friday 5 June 2015. Outgoing President Pierre Verdière and Executive Director Carine Lespayandel highlighted the key milestones achieved in the past 12 months and presented an overview of the Chamber’s insightful events and initiatives, reflecting the dynamism of the French business community. The French Chamber has reached new heights in terms of growth and development, with a record number of 622 members and 150 events organised via our 18 committees. An important step was reached with the extension of the Business Centre, which now offers 44 office spaces, up from 18, to better serve SMEs and entrepreneurs. They also highlighted the significant increase in business and recruitment services, supporting more companies in their endeavours to prospect, set up, and develop in Singapore and the region. The FCCS continued its actions to promote French know-how, brands and gastronomy with the publication of So Chic 2015 and went a step further in the digital space, with the launch of a new FCCS app. And the highlight of the year was a memorable and extraordinary Gala dinner organised together with all the French institutions to pay tribute to Singapore for its 50th anniversary. Last but not least, a new logo will serve to better identify the FCCS as part of the network of French Chambers of Commerce both in France and abroad, all of them progressively adopting this common visual identity. Pierre Verdière ended the presentation by thanking the 32 Patron members for their great support and all the FCCS Board members, Committees Members, members and team for their active contribution. The attendees congratulated Pierre on his seven years’ mandate as President of the FCCS. For 2015-2017, the FCCS welcomes a new Board, a new Executive Committee, and new President Doina Palici-Chehab of AXA Insurance Singapore. F

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FCCS CLUB EVENTS

September 2015

Annual General Meeting 2015|

FCCS Executive Committee and Board Members Elected for 2015-2017

Grégoire BARRY DELONGCHAMPS STMicroelectronics Asia Pacific

Laurent BESSON Veolia Water Solutions & Technologies (SEA) Treasurer

Mathilde BROUSTEAU CVML Law Firm General Secretary

Pierre CHEYRON Cofely South East Asia

Philippe DALLEE Crédit Industriel et Commercial (CIC)

Jean-Marc DEROMEDI Aprim Interior Design

Cyrille DESBAZEILLE Danone Asia

Damien DHELLEMMES Schneider Electric Singapore

Jeremie DUTHEL Control Risks

Pierre FINAS Credit Agricole Corporate and Investment Banking

Olivier GROMETTO Open D Asia Vice President

Philippe GUIBERT International SOS

Yves LAFORGUE SDV Asia Pacific Corporate

Pascal LAMBERT Société Générale Corporate & Investment Banking

Isabelle LARCHE Timeo-Performance

Manuel OLIVIER TOTAL Oil Asia-Pacific

Doina PALICI-CHEHAB AXA Insurance Singapore President

Ludwig REICHHOLD Dragages Singapore

Claire SAUVANAUD Capgemini APAC Singapore

Aurélien SONET Sodexo

Jean-Noël STOCK Thales Solutions Asia Vice President

Emmy TELLIER Christofle (SEA)

Matthieu TETAUD Air France KLM

Pierre VEYRES BNP Paribas Vice President

Philippe WIND Prodegia

FCCS CLUB EVENTS

| Aeronautics, Space, Defence & Security Committee / Asia Committee / French Maritime Cluster

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September 2015

Site Visit of Seletar Aerospace Park & Airbus Helicopters Our Aeronautics, Space, Defence & Security committee invited its members to a site visit of the Seletar Aerospace Park & Airbus Helicopters. This event started with an overview of JTC Corporation and the Seletar Aerospace Park including key areas of focus and its master plan. Attendees were then invited to a tour of the Park, which led the delegation through the various clusters of leading aerospace companies. Last but not least, our members had the opportunity to visit Airbus Helicopters’ Training Centre and to get more information on Airbus Innovation and Testia’s latest developments. F

Joint Networking Event Aeronautics, Space, Defence & Security and French Maritime Cluster The FCCS invited its members to a joint networking event organised by its Aeronautics, Space, Defence & Security Committee together with its French Maritime Cluster Committee at Ô Comptoir, the famous bar restaurant on Circular Road. This networking night was a unique opportunity to mingle and broaden networks between professionals from these two committees. F

Doing Business in Both Singapore and Hong Kong: Differences between the Two Leading Asian Jurisdictions In some ways, the economies of Singapore and Hong Kong are complimentary, not just competing. Many businesses choose to establish a presence in both cities and benefit from advantages of each jurisdiction.

Mr Raphael Beaudrey and Mr Pierre Vanrenterghem from the Hong Kong and Singapore offices respectively of Rosemont International presented Singapore and Hong Kong as well as key differences in the regulatory, immigration and tax fields.

The speakers highlighted the main strengths of the two jurisdictions in order to provide the necessary materials for businesses to decide whether the establishment of a presence in Hong Kong is relevant to them. F

FOCUS MAGAZINE September 2015

FCCS CLUB EVENTS

Healthcare Committee / Banking & Finance Committee / R&D Committee|

e-Health in Asia: Challenges, Opportunities & Perspectives e-Health is seen as the most important revolution in healthcare since the advent of modern medicine. e-Health makes use of developments in information and communications technologies to deliver health information and services more effectively and efficiently. Asia Pacific is the fastest growing region for healthcare information technology solutions. With changing demographic factors and favourable government policies and legislations, advanced IT tools are entering the market. This breakfast talk brought together two experts, Mr Joseph Chua, Managing Director for Ipsos Singapore and Mr Sébastien Boisseau, Regional Strategic Planning Director, APAC, Ogilvy CommonHealth, who shared their expertise on the opportunities and challenges of e-Heath in Asia. F

Lithium Battery and Battery-Related Technologies with Dr. Rachid Yazami Our R&D Committee welcomed Dr Rachid Yazami, Professor and Principal Scientist, Nanyang Technological University & Founding Director, KVI for a presentation on his works in the areas of lithium battery and battery-related technologies.

Having been awarded the Draper Prize by the National Academy of Engineering (NAE) in 2014 for pioneering and leading the groundwork for today’s lithium ion battery, Rachid shared with our members his work and vision on the future of batteries. F

Global Banking Crisis, Re-Regulation, and a New Financial Markets Architecture This Banking/Finance committee meeting welcomed Dr Jean Dermine, Professor of Banking and Finance at INSEAD and Director of the INSEAD Strategic Management in Banking and Risk Management in Banking Senior Executive Programs. The purpose of this session was to call to attention the significant changes brought about by the global banking crisis and the implications for both investors and banks. The global banking crisis has led to government interventions with losses financed by tax payers’ money. In some countries, it led to large government deficits and sovereign risk. To avoid a repeat of these events, G20 and the Financial Stability Board have been pushing for a significant change in the

architecture of financial markets with new regulations and special resolution

regimes. The EU adopted this framework last summer. F

FCCS CLUB EVENTS

ICT | Committee / Marketing & Communication Committee

FOCUS MAGAZINE

September 2015

Shared Service Centres: IT & Support Function The pressure on costs and the wish to implement lean organisation have forced companies in a performance race that has resulted in the creation of shared services departments. Shared service centres (SSC) are internal service providers that bundle competencies and provide standardised services for different business divisions within the company (such as finance, information technology, HR, customer service, procurement, and supply chain).

By creating a stand-alone or semiautonomous shared service centre, companies can eliminate redundant activities and improve efficiency, services and customer satisfaction. The shared services centre has a cost and also a value that is measured, often contractualised and sold. From being a cost centre, shared services centres have become service providers that generate value. They have started a productivity and quality logic.

This successful breakfast talk, jointly organised by our Banking/Finance and ICT Committees, was a unique opportunity for our members to share three experts’ experience in shared services centres: Mrs Claire Sauvanaud, VicePresident, Business Development and Account Management at CAPGEMINI APAC Singapore, Mr Olivier Jean, VP for Corporate Affairs at TOTAL Philippines Corporation, and Mr Haytham Sawalhy, Director at Orange Applications for Business, Asia Pacific. F

e-Commerce in Southeast Asia: Perspective, Challenges and Growth Hacks The Asia Pacific region is now the largest e-commerce market in the world, with online retailers winning market share over brick-and-mortar stores. Southeast Asia is one of the fastest-growing markets for e-commerce revenues and, with the highest disposable income in the region, Singapore is the most established e-commerce marketplace.

The World Economic Forum’s 2014 Global Information Technology report established that Singapore was Asia’s most connected market, and that Southeast Asia’s internet and mobile penetration was ever-increasing, and some of the world’s highest social media usage rates creating unique e-commerce opportunities.

Thanks to Mr Adrien Barthel, Chief Marketing Officer, Luxola.com, Mr Arthur de Lencquesaing, International Development Manager, iDealwine, and Mr Christophe Ferreira, Director, Survival Chic, participants heard about experiences of e-commerce experts through case study presentations in three very different industries. F

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FCCS CLUB EVENTS

September 2015

French Maritime Cluster|

Visit of the Kaombo Project in Sembawang The French Maritime Cluster Committee organised a presentation of Kaombo, an Oil & Gas project by Total for Angola, which consists in having two FPSO (Floating Production Storage Offloading) on site. We visited two super tankers being turned into FPSOs in the Sembawang shipyard. This exceptional visit was led by Mr Christophe-Léon Guillet, FPSO Manager and Kaombo Project Manager, Total. F

Maritime Port Authority Presentation The Maritime Port Authority (MPA) invited the members of our French Maritime Cluster Committee to a presentation on MPA’s role and activities. Singapore’s MPA was established in 1996, with the mission to develop Singapore as a premier global hub port and international maritime centre, and to advance and safeguard Singapore’s strategic maritime interests.

Representatives from MPA consisting of Ms Tan Beng Tee, Assistant Chief Executive (Development), Ms Bernice Yeoh, Director (International Maritime Centre Division), Ms Tan Woei Tyng, Assistant Director (International Maritime Centre Division), and Ms Pan Jinglin, Assistant Manager (International Maritime Centre Division), shared MPA’s vision and objectives for the years to come. F

Mapping Survey Findings of the French Maritime Industry in the APac Region Our French Maritime Cluster Committee launched a collaborative work in 2014 with a team from ESSEC Business School to map out all Asia Pacific players involved in the French maritime industry. The purpose of this project was, first, to create a visual tool for the benefit of French actors of the maritime economy. It will allow for clearer visibility of the French presence in the various sectors of the maritime economy and encourage the development of synergies and businesses with French companies in the region. During this meeting, ESSEC’s student groups shared their findings with the FMCCS members. F

French Maritime Brainstorming This brainstorming session organised at the FCCS aimed to take stock of this first year of existence of the FMCCS (events, visits and working group) and draw out the roadmap for 2015/2016.

The purpose of FMCCS remains to practise lobbying and to create networking opportunities for maritime professionals. This group now also welcomes consultants, experts, public

administration, local think tank, allows cross-functional exchanges with sectorial committees such as Aeronautics, Space, Defence & Security, and Energy/ Infrastructure. F

FCCS CLUB EVENTS

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Energy/Infrastructure | Committee

September 2015

Solar Energy Development and Perspectives in Singapore Our last speaker, Mr Philippe Ulrich, General Manager of Saft Batteries Hong Kong and the IBG Sales Director for Asia, explained how Energy Storage Systems made of Li-ion batteries filled in 20-inch containers can effectively and economically contribute to the modern requirement of utilities.

During this joint Energy/Infrastructure and Sustainability Committees breakfast talk, Mr Desmond Chan, Senior Officer at the Clean Technology division of the Singapore Economic Development Board (EDB), presented an overview of the solar trends and latest developments in Singapore, as well as Singapore’s solar industry and growth strategies.

Mr Lionel Steinitz, Founder and CEO of Lys Energy, then introduced the solar energy technology and the deployment of solar energy in the city-state. Lionel highlighted Lys Energy’s innovative payas-you-consume solar solution, which helps organisations monetise rooftop space, reduce electricity bills, and go green without any upfront investment.

Philippe also presented some interesting cases that demonstrate the economic interest and advantages of implementing solar solutions in islands around the world. This talk ended with a panel discussion moderated by Mr Hugo Virag-Lappas, Managing Director, Infrastructure Capital, StormHarbour Securities, with an active audience. F

Visit of the Jurong Rock Caverns If you were asked to name Singapore’s highest point, it would be easy to find the answer on the net. But if you were asked to name the lowest point, it would be more difficult to figure out the answer. The Jurong Rock Cavern project is the first underground rock cavern storage project in Southeast Asia and the deepest point reached in Singapore, at -158.5 metres below sea level. Phase 1 of the project consists of five caverns with a total storage capacity of 1.47 million m3, constructed through two 130 metredeep access shafts below the sea in sedimentary rock conditions. This phase required the underground excavation of more than 2 million m3 of solid rock using a drill and blast method.

Mr Pascal Briand, Senior Civil Engineer, Geostock, presented the project to our

members who then had the exceptional opportunity to visit the caverns. F

The Challenges of Building New Metro Lines in Mature Urban Cityscapes The construction of the new Bugis Station and associated tunnels presented a number of interesting challenges all of which are linked to the building of new infrastructure in mature urban environments. We were pleased to welcome Mr Alistair Sim, Regional Director for Soletanche Bachy in Asia Pacific, who addressed all these challenges. F

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FCCS CLUB EVENTS

September 2015

Smart Cities Committee|

Urban Innovations: a French Approach & AECOM’s Perspective on How to Engage During this Smart Cities Committee Meeting, we first welcomed Mr JeanNoël Stock, CEO, Thales Solutions Asia, and Co-President of the Smart Cities Committee, for a presentation on the French approach to urban innovation. Jean-Noël illustrated in his talk the different, multi-layered approach that modern cities facing more and more complex challenges have to take up. He also addressed the smart cities initiative of the French Chamber. Mr Scott Dunn, VP, AECOM in Southeast Asia, and part of the Urban Land Institute Singapore Council Chair, shared AECOM’s recent works in Singapore and the region. A leader in providing fully integrated professional technical and management

support services for a broad range of markets, AECOM has been actively contributing to the development of Singapore’s landscape since its inaugural project in

1969, the design and supervision of the premier dry dock in Sembawang Shipyard. Since then, AECOM has continued to play a pivotal role in the nation’s progress. F

Urban Innovations Portfolio More than 25 participants from MNCs, SMEs, and research laboratories collectively imagined how French solutions could help Singapore to build a “smart nation” in priority domains such as autonomy of elderly people, multimodal mobility, or ubiquitous connectivity. The

brainstorming resulted in three stories showing that increasingly sophisticated technologies, while remaining invisible to end-users, have the potential to make everyday life easier and richer. The stories were sketched into comic strips and included in the FCCS Urban

Innovations portfolio to be shared with the Singaporean government. In conjunction with this project, three design thinking workshops were also organised in May 2015 with the support of Thales Innovation Hub. F

FCCS CLUB EVENTS

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| Human Resources Committee

September 2015

Creating Results from a Distance: What Matters When Leading Virtually? During this HR committee meeting, our speakers Dr Jeannine Hertel, Mercuri Urval, and Mr David Grainger, Arkadin, shared with our members the key factors to successful virtual meetings and what it takes to be a “virtual” leader. This session was facilitated by Mr John Ogier, Meeting Magic. Our experts detailed the leadership capabilities to create results in a virtual environment, the differences from face-toface team work to virtual team work and the common pitfalls to avoid when using virtual meeting technology. Our members had the opportunity to experience a live virtual event during this session. F

The Importance of Employee Recognition for Competitive Business Performance Over the next 15 years, the last of the baby boomers are expected to reach retirement age, creating a global skilled labour shortage. Savvy businesses are starting to plan for and address this challenge now to get ahead of the curve. In this HR Committee meeying, Mrs Carolyn Moore, Regional HR Director – APAC, J. Walter Thompson Co., explored the nature of the present and impending challenges to business and how these could be addressed through employee recognition, a simple, yet effective, approach as a cornerstone of a platform for business transformation and growth. F

Workplace Learning Trends across the Asia Paciﬁc Region 2015 those surveyed, 440 represented learning professions (i.e. HR leaders, L&D, OD) while the rest were all learners at employee and management levels.

During this HR Committee Meeting, Mr Jeremy Blain, Managing Partner, Cegos Group, provided insights into workplace learning trends across the Asia Pacific region in 2015.

Cegos commissioned and published this research into the latest workplace learning trends across six APAC countries, polling over 2,500 personnel across six main APAC territories. Of

These survey findings for the Asia Pacific region highlight, among other areas: • Who receives training and why; • Where training is being sourced and employee satisfaction with training; • Learning methods and the role of technology in learning solutions; • The role of HRD / L&D management, employees themselves and their line managers concerning the sourcing, participation in, and follow up of training interventions. F

FOCUS MAGAZINE September 2015

FCCS CLUB EVENTS

Sourcing & Supply Chain Committee / Business Women Committee|

Development of Decathlon’s Supply Chain Activities in Singapore and Southeast Asia: Legal and Financial Aspects Decathlon is developing all its procurement, supply chain, and retail activities in Southeast Asia. The Sourcing & Supply Chain Committee, jointly with the Legal/ Tax Committee, was pleased to welcome Mr Stéphane Thierry, Regional CFO in Southeast Asia. Stéphane shared with our members on Decathlon’s recent experience in setting up the business flows in the region as well as the legal and financial reasons that made the group choose Singapore as a major hub. This presentation covered both supply chain and legal/financial aspects as well as a broad presentation of one of the most dynamic French companies abroad. F

InterChamber Sourcing & Supply Chain Networking Event at the Café Gavroche For the first time, the French Chamber, along with the American Chamber and the Belgian Luxembourg Business Group, invited their members to a networking event organised under the umbrella of their sourcing & supply chain committees. This joint event was a great opportunity for our members to broaden their network and exchange with like-minded professionals in the relaxed Parisian atmosphere of the Café Gavroche with some evening drinks and tartines. F

Women’s Qi-Gong: How to Reduce Stress at Work and Improve your Well-Being For this workshop, our Business Women Committee welcomed Mrs Ding Zhao Xia. A Chinese martial artist and former professional athlete, shared her personal experience as a woman about performance in a stressful environment and introduced some of the benefits of Chinese energetic arts. She taught some Qi Gong routine that can address the specific needs of the woman’s body and help build a positive foundation for health-related behaviour. F

FCCS CLUB EVENTS

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Platform | for SMEs & Entrepreneurs

September 2015

Building your Reputation as a Business on Social Media People today spend an average of a few minutes only whenever they visit a website. Each day, though, they spend more than two hours and a half on social media. What this means for businesses is clear: your reputation online is a subtle mix of your assets and your understanding of online communities who talk of everything that matters to them. Sometimes, it’s about your brand, your products, your management or your industry. During this hand-on session, Mr Martin Pasquier, Founder and Managing Director of Agence Tesla, explained how to be visible online and on social media as a business. F

Workshop to Clarify or Reﬁne your Business Model This session at café Kapok started with an overview of the business model canvas and underlying methodology. It continued with a hands-on application of the concept to help describe and think through the business model of the organisations, their competitors, or any other enterprise. The workshop was led by Mr Eric SaintAndre, Founder and Managing Director of ASA Advisory Services. F

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FCCS CLUB EVENTS

Maximise your Entrepreneur’s Membership!

September 2015

BE ACTIVE NETWORK AND GET INSIGHTS Committee meetings for insightful information from industry experts Experience sharing, casual talks where entrepreneurs are invited to share their story Free monthly networking drink for SMEs & Entrepreneurs at the FCCS office Targeted workshops and trainings by professional trainers selected by the FCCS

NEW

BE ADVISED BENEFIT FROM OUR STRONG NETWORK Mentoring Programme, a long-term one-on-one counselling initiative to guide companies in their development NEW

Business Advisors Group, a single-session programme between one entrepreneur and a panel of advisors ! NEW

Forum Travailler Ensemble, to maximise business links between French SMEs and large groups established in Singapore (27th of Nov 2015)

BE VISIBLE SHARE YOUR NEWS Entrepreneur Spotlight: share your story on our website and Focus magazine Member’s news: have your latest news relayed on all our communication platforms Privilege Card: offer a discount to FCCS members and get visibility So Chic Guide & Facebook page for all French retail brands and F&B entrepreneurs

BE REWARDED FRENCH ENTREPRENEUR AWARDS

French Entrepreneur Awards 2015

NEW

French Chamber Singapore

FCCS CLUB EVENTS

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Legal | & Tax Committee

September 2015

Recent Trends in Chinese Regulations Regarding Foreign Investments protectionism. At the same time, Chinese authorities wish to enhance the competitiveness of the economy and have announced both improvements to market access in certain industries and a new foreign investment law that should harmonise the existing regime of foreign investment.

Foreign companies operating in China continue to face various constraints

in the development of their activities, such as non-tariff barriers and local

Our Legal/Tax Committee was pleased to welcome Mr Hubert Bazin, Partner at DS Avocats in Beijing, who introduced the most recent changes in foreign investment regulations, and discussed the new challenges faced by foreign companies in China in a changing economic landscape. F

Legal Considerations in Doing Business in ASEAN + Recent Legal Developments in Myanmar Our Legal and Tax Committee was glad to have Mr John Cordova, Partner at Rajah & Tann, to share about the following topics with our members: • Key considerations in investing in ASEAN; • Requirements for setting up companies in ASEAN; • Myanmar case study to highlight regulatory issues in structuring an M&A deal in Myanmar; • Thai case study to highlight the issues surrounding nominee structures. This fully booked session ended with an active participation with the audience. F

SIMC, SIAC and SICC: Singapore’s Full-Service Range of International Dispute Resolution Services Within a decade, Singapore has enhanced its status as a leading hub for international dispute resolution and now offers premier services for international mediation, arbitration, and court services. The Singapore International Arbitration Centre opened in 1991 and now stands as one of the most popular centres in the world for international arbitration. Singapore recently completed its offering with the launch of the Singapore International Mediation Centre and the Singapore International Commercial Court.

Mrs Elisabeth Leimbacher, Senior Associate at Schellenberg Wittmer,

introduced these institutions and explained when they could be used by parties. F

FOCUS MAGAZINE September 2015

FCCS CLUB EVENTS

Networkings|

FCCS Summer Networking Night The FCCS organised a networking cocktail at the outside terrace of the Grand Hyatt restaurant, l’Oasis. By the pool, it was the occasion to enjoy a few drinks with canapés and to gather in a relaxed atmosphere. The evening brought luck to some participants who came back home with very nice prizes offered by Brasserie Balzac, Nespresso, Forest Adventure, Ô Batignolles, Ô Comptoir and Yves Rocher! F

SMEs and Entrepreneurs’ Drink This new networking event series aims to offer SMEs and entrepreneurs a platform and opportunity to mingle with like-minded individuals and discuss their businesses. This session enabled participants to meet some of the board members as well as the FCCS team who could provide them with more information about the Chamber’s events and services. F

Business + Gastronomy = FCCS Monthly Luncheons Every first Friday of the month, the FCCS organises a business luncheon in a French restaurant, each time in a new venue with a different menu. These informal networking sessions create excellent opportunities for our members to develop new contacts and exchange ideas on business issues while enjoying some great French food. Our latest luncheons took place at Hediard French Cafe & Delicatessen Boutique, Ô Batignolles, Wine Connection Tapas bar and bistro and 31 Bar & Kitchen. Visit our website www.fccsingapore.com to see our next business luncheons and broaden your network! F

FCCS EVENTS

FOCUS MAGAZINE

Pétanque Tournament 2015

September 2015

A Fun and Sunny Edition for the FCCS Pétanque Tournament 2015! The latest edition of the FCCS Tournament took place on Saturday 18 April 2015 at Mana Mana, East Coast Park. With everyone in high spirits, this event was a real success! Players enjoyed a day-long tournament on a hot and sunny day outdoors in a welcoming and relaxed atmosphere. We would like to thank all 130 of them for their sporting attitude and fair play.

Despite the challenge, players still found the time to enjoy a few glasses of Ricard and Tiger beers, get some snacks and drinks all day long to gain forces for the afternoon. The buffet made for a welldeserved lunch break in front of the sea. We thank our main sponsors for their financial and moral support: AGS Four Winds and SDV Logistics. We would also like to thank Pernod Ricard and Tiger

for sponsoring the tournament’s with energy drinks all day. Once again, all the competitors played with petanque balls gently offered by SDV Logistics. This year, our winners enjoyed numerous gifts sponsored by the generous contributing sponsors below. The FCCS looks forward to welcoming you to the next thrilling edition of the Pétanque Tournament! F

WINNERS Winners of the Main Tournament Les Golfeurs Spartacus Boulette Boys Les Sudistes

Winners of the Plate Tournament Clasquin 1 GlobalEye GFE Sing’Expats

Main Sponsors

Official Drinks

Gift Sponsors

FOCUS MAGAZINE September 2015

FCCS EVENTS

Pétanque Tournament 2015

FCCS MEMBERSHIP

FOCUS MAGAZINE

New FCCS Members

September 2015

New FCCS Members CORPORATE MEMBERS AF&AM PTE LTD

MRB PTE LTD

Contact: Mr Arnaud DE MOUSSAC (Director) Website: www.aufour-aumoulin.com Sector: Food & Beverage / Catering

Contact: Mr Julien SCHUMACHER (MD) Website: www.mrb.sg Sector: Industrial Product

APRIL ASIA PACIFIC PTE. LTD

OCLANER ASSET MANAGEMENT PTE LTD

Contact: Mr Romain DI MEGLIO (CEO) Website: www.april.com Sector: Insurance / Healthcare

CHAPPUIS HALDER & CO LIMITED

Contact: Mr Ivo BARTOLETTI (Chief Executive Officer) Website: www.oclaner.com Sector: Bank / Finance / Investment

Contact: Mr Bertrand BILLON (Partner) Website: www.chappuishalder.com Sector: Consultant

ROBERT WALTERS (SINGAPORE) PTE LTD

COFELY AXIMA SINGAPORE PTE LTD Contact: Mr Jean-Emmanuel TURQUOIS (CEO) Sector: BTP / Transportation

Contact: Mr Tim KLIMCKE (Sales & Marketing Associate Director) Website: www.robertwalters.com.sg Sector: Human Resources

TIKEHAU IM ASIA FIRST FINANCIAL TRAINING & CONSULTING PTE LTD Contact: Ms Laurence DEMARCHI (Managing Director ASEAN & India) Website: www.first-finance.com Sector: Finance

LVMH SOUTH & SOUTH EAST ASIA PTE LTD Contact: Mr Nauman HASAN (EVP For Group & HR For South & SEA & Australia) Website: www.lvmh.com Sector: Luxury Goods

Contact: Mr Bruno DE PAMPELONNE (CEO) Website: www.tikehauim.com Sector: Banque / Finance / Investment

WEELOY PTE LTD Contact: Ms Charlotte DONAHUE (Director) Website: www.weeloy.com Sector: IT / Food & Beverages

ZODIAC AEROSPACE SERVICES ASIA PTE LTD Contact: Mr Damien ERCEAU (CEO) Website: www.zodiacaerospace.com Sector: Aerospace Industry

INDIVIDUAL MEMBERS Mr Thomas CHOULOT, Business Development Manager, HBO + EMTB INTERIORS PTE LTD Sector: Design

Mr Ghislain DEVOUGE, Consultant, EGON ZEHNDER Sector: Services provider / Luxury Goods / Retail and Distribution

Mr Olivier TOO, Associate Director, VISTRA Sector: Administrative & Legal

BECOME A MEMBER! Joining us brings you directly to the heart of the French Business Community in Singapore. Our lively membership of more than 600 reflects French expertise across a wide range of sectors, both industrial (Technology, Electronics, Telecommunicationsâ&#x20AC;Ś) and services (Banking, Insurance, Marketing, Advertising...). Join us and benefit from a wide range of advantages, such as a greater business exposure, an easier access to people and information and many events and business services.

For more information, please contact us at 6933 1361 or by email at membership@fccsingapore.com.

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FCCS MEMBERSHIP

September 2015

New FCCS Members|

ENTREPRENEUR MEMBERS AGENCY FOR INNOVATION AND LONGEVITY Contact: Mr David BENSADON ( Director) Website: www.apil.fr Sector: Medical Services and Assistance

JADESTONEPARTNERS PTE LTD Contact: Ms Anna HASSINE REBOH, Director Website: www.dscosmetics.sg Sector: Cosmetics

LOKWAM INVEST AGENCE TESLA PTE LTD Contact: Mr Martin PASQUIER (MD) Website: www.agencetesla.asia Sector: IT / Media & Communication

ALTUSING CORPORATION Contact: Mr Jean-René SANTONI (MD) Sector: Real Estate / Bank / Finance

ATYPIC PTE LTD Contact: Ms Lise BOHRER Website: www.atypic-solutions.com Sector: IT / HR

BUBBLE PTE LTD Contact: Ms Pascale BARBERA (Director) Website: www.bubblecorner.com Sector: Retail

CST NUTRITION Contact: Ms Caroline POPPE (General Director) Sector: Healthcare / Distribution

ELICO SOLUTIONS (SINGAPORE) LLP Contact: Mr David PRAIRE (Project Manager) Website: www.elico-corp.com Sector: IT

Contact: Mr Christophe GEOFFROY, MD Website: www.linkedin.com/in/ christophegeoffroylokwaminvest Sector: Real Estate

ESTIMA GOURMET PTE LTD (31 BAR & KITCHEN) Contact: Mr Andre RANNAUD (MD) Website: www.31barandkitchen.com Sector: Food & Beverage

IELO DESIGN Contact: Mrs Jeanne MOUTERDE (Director) Website: www.ielodesign.com Sector: Interior Design

MOONSHOT DIGITAL PTE LTD Contact: Mrs Florine EPPE BEAULOYE (MD) Website: www.moonshotdigital.com Sector: Media / Communication

THEM YOU&ME LTD Contact: Mrs Marie NADAL-SHARMA (Founder and Director) Website: www.themyouandme.com Sector: Luxury / Travel

ASSOCIATE MEMBERS CMS BUREAU FRANCIS LEFEBVRE

MEINHARDT INFRASTRUCTURE PTE LTD

Contact: Mr Dimitar HADJIVELTCHEV (Senior Lawyer) Website: www.cms-bfl.com Sector: Legal

Contact: Dr. Tham LAI LENG (Director) Website: www.meinhardtgroup.com Sector: Infrastructure

HELIOS MEDIA DESIGN PTE LTD

Contact: Mr Philippe BORENS (MD) Website: www.swlegal.sg Sector: Legal / Tax

SCHELLENBERG WITTMER PTE LTD Contact: Ms Lydia NEO (Director Of Business Development) Website: www.heliosmediadesign.com/ Sector: Communication

ISSENTIAL TRAINING & COACHING Contact: Mr Don RAPLEY (Director) Website: www.issential.com.sg Sector: Education & Training

MAMORU SINGAPORE PTE LTD Contact: Mr Sonosuke HAYASHI (MD) Website: www.mamoru.com.sg Sector: Support Services / Data Protection

TIME & FLOW Contact: Ms Arima TAMIE (MD) Website: www.time-flow.com.sg Sector: Retail Champagne & Wine

WATERS PACIFIC PTE LTD Contact: Mr Mathieu LAOUENAN Website: www.waters.com Sector: Bio technology

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