FCCS Training Catalogue 2010 by The French Chamber of Commerce in Singapore

Training Catalogue 2010

FCCS Training Catalogue 2010

The French Chamber of Commerce in Singapore 541 Orchard Road #09-01 Liat Towers Singapore 238881 Tel: 6735 5523 ext 213 Fax: 6735 5394 www.fccsingapore.com bizclub@fccsingapore.com

FCCS Training Catalogue 2010

Table of Contents Training Schedule............................................................................................................................................................

Personal Development Cross-cultural • Managing Cultural Diversity in APAC.................................................................................................................. 5 • Effective Intercultural Communication and Conflict Resolution....................................................... 6

Presentation & Communication • Effective Communication and Presentation Skills...................................................................................... 7 • Presentation to High-Level Audiences: Method and Advanced Skills........................................... 8

Time Management • Time/Priorities Management and Delegation: Invest your Energy for 'Best Returns'............... 9

Career Development • Getting the Best from your Career by Revitalising your CV & Making an Impact in Interview... 10

Personality Assessment • MBTI (Myers Briggs Type Indicator) Step 2....................................................................................................... 11

Management Leadership • Leadership in Action...................................................................................................................................................... 13 • New Manager Programme......................................................................................................................................... 14

Improving Performance • Effective Meetings........................................................................................................................................................... 15 • Making Performance Appraisal and Feedback a Win-Win Experience.......................................... 16

Professional Skills Corporate Social Responsibility (CSR) • CSR and Sustainable Development - How to Get Started?................................................................... • CSR and Sustainable Development - Engaging with Stakeholders................................................. • Managing your Carbon Footprint......................................................................................................................... • CSR and Sustainable Development - Reporting and Communicating on CSR.........................

18 19 20 21

Supply Chain Management • Introduction to Supply Chain Management Fundamentals................................................................. 22 • Supply Chain Management: from Fundamentals to Best Practices................................................. 23 • Introduction to Supply Chain Management Impact on Finance....................................................... 24

Marketing/Branding • Marketing and Brand Planning Processes in Asia........................................................................................ 25 • Brand Communication Strategy in Asia............................................................................................................. 26

Training Providers............................................................................................................................................................ 27 Contacts......................................................................................................................................................................................

FCCS Training Catalogue 2010

Training Schedule 2010 January Mon 25

Getting the Best from your Career by Revitalising your CV and Making an Impact in Interview

p. 10

Wed 27

Managing Cultural Diversity in APAC

p. 5

Wed 3

Time/Priorities Management and Delegation: Invest your Energy for â&#x20AC;&#x2DC;Best Returnsâ&#x20AC;&#x2122;

p. 9

CSR and Sustainable Development - How to Get Started?

p. 18

CSR and Sustainable Development - Engaging with Stakeholders

p. 19

Tue 2

Marketing and Brand Planning Processes in Asia

p. 25

Thu 4

Introduction to Supply Chain Management Fundap. 22 mentals

Mon 8

Making Performance Appraisal and Feedback a Win-Win Experience

p. 16

Mon 19

Getting the Best from your Career by Revitalising your CV and Making an Impact in Interview

p. 10

Thu 6 & Fri 7

New Manager Programme

p. 14

Mon 10

Leadership in Action

p. 13

Effective Communication and Presentation Skills

p. 7

February

Tue 9

March

April

May

Fri 21

No session in July/August.

Personal Development

Management

Profesionnal Skills

FCCS Training Catalogue 2010

Training Schedule 2010 June Wed 2

Brand Communication Strategy in Asia

p. 26

Thu 10

Effective Intercultural Communication and Conflict Resolution

p. 6

Thu 17

Supply Chain Management: From Fundamentals to Best Practices

p. 23

Wed 8

Presentation to High-Level Audiences: Method and Advanced Skills

p. 8

Mon 13

Getting the Best from your Career by Revitalising your CV and Making an Impact in Interview

p. 10

CSR and Sustainable Development -Managing your Carbon Footprint

p. 20

CSR and Sustainable Development - Reporting and Communicating on CSR

p. 21

September

Thu 23

October Thu 7

Introduction to Supply Chain Management Impact p. 24 on Finance

Mon 11

Making Performance Appraisal and Feedback a Win-Win Experience

p. 16

Thu 21

MBTI (Myers Briggs Type Indicator) Step 2

p. 11

Wed 17

Effective Meetings

p. 15

Mon 6

Getting the Best from your Career by Revitalising your CV and Making an Impact in Interview

p. 10

November

December

No session in July/August.

Personal Development

Management

Profesionnal Skills

FCCS Training Catalogue 2010

Personal Development

FCCS Training Catalogue 2010

Managing Cultural Diversity in APAC Key Objectives and Takeaways: The world is going global but communicating and doing business efficiently across cultures still remains a challenge. Knowing the cultural orientations and decision making process of your business partners and team members is essential to your success in Singapore and the APAC region. Training Content: • This session will focus on the core cultural values in the APAC region and how they affect doing business as well as managing and communicating efficiently across cultures. • We will use the 7 Dimensions model (Trompenaars) to analyse key cultural differences and identify your major strengths and challenges as a global leader in the region. You will work on an action plan to bridge the identified gaps. Some of the topics covered include leadership and management styles, decision making, negotiation, teams, meetings, business etiquette and protocol.

Date: 27 January 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mrs Catherine Claudepierre Managing Director CROSS-CULTURE LINK

Who should participate?

• Western corporate executives and managers doing business in the APAC region or relocating in this region.

• Multi-cultural teams managers. • HR managers. • Global Managers willing to develop their self awareness for professional and personal competencies development.

Registration Form p. 32 5

FCCS Training Catalogue 2010

Effective Intercultural Communication and Conflict Resolution Date: 10 June 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mrs Catherine Claudepierre Managing Director CROSS-CULTURE LINK

Key Objectives and Takeaways: This programme is designed to raise participants’ self awareness on their own communication style as well as other people’s own preferences and to leverage on cultural differences in order to enhance communication effectiveness. Training Content: During the session, participants will be able to identify and overcome internal, external and cultural communication barriers that can lead to breakdown in communication as well as potential conflicts, and will learn how to resolve conflict in a culturally sensitive manner. The first part of the session will be focusing on: • Communication styles including high and low context communication. • Verbal and non verbal communication (words, voice, body language such as gestures, postures, facial expressions, spatial zones, etc) and the impact of cultural differences on communication. The second part will be dedicated to the analysis of participants’ conflict styles. The cross-cultural aspects of conflict resolution will be covered during this session.

Who should participate?

• Western managers working in Asia and Asian managers working with Westerners.

• Managers and team leaders from various organisation’s functions.

• Multicultural team members. • Individuals willing to develop their self awareness for professional and personal competencies development.

Registration Form p. 32 6

FCCS Training Catalogue 2010

Effective Communication and Presentation Skills Key Objectives and Takeaways: Learn how to communicate and present to get buy-in from your audience right-away, and gain greater influence. Training Content: • Importance of communicating effectively for a manager, pitfalls and risks. • Participants’ initial assessment : strengths and areas for development. • Gain awareness of your non-verbal communication. • Do’s and don’ts of communication by email. • Features of a highly convincing presentation. • Key Success-Factors for a presenter. • Practice logic, clear and concise communication. • Critical steps to prepare a presentation. • A simple process from ideas to the structure of a presentation. • From structure to a convincing, simple & logic slideshow. • 10 practical tips to design impactful slides. • 10 tips for successful public speaking. The workshop leverages movies-excerpts, role-play, practice and group exercises. Participants design their improvement-plan and receive a copy of the slide-show, handouts and a key-learning manual with lots of tips.

Date: 21 May 2010 Time: 08:30am-12:30pm Duration: 4 hours + preparation (participants fill-in self-assessment questionnaires prior to the workshop) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mr Jean-Francois Cousin Managing Director 1-2-WIN EXECUTIVE COACHING

Who should participate?

• Managers who wish to develop further their communication and presentation skills.

• HR Executives.

Registration Form p. 32 7

FCCS Training Catalogue 2010

Presentation to High-level Audiences: Method and Advanced-Skills Date: 08 September 2010 Time: 08:30am-12:30pm Duration: 4 hours + preparation (participants fill-in self-assessment questionnaires prior to the workshop) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mr Jean-Francois Cousin Managing Director 1-2-WIN EXECUTIVE COACHING

Key Objectives and Takeaways: Learn how to present to a demanding, high-level audience, get immediate buy-in and greater credibility. Training Content: • Expectations from high-level audiences. • What a CEO likes and dislikes in a presentation. • Participants’ initial assessment : strengths and areas for development. • “What’s in it for you?”, “What’s in it for them?” • Features of highly convincing presentations. • Critical steps to prepare a presentation, before turning-on a computer… • A simple process from ideas to story-boarding to the structure of a presentation. • From structure to a convincing, simple, logic, visuallyimpactful &… short slide-show. • Practice on a real-case: organise ideas, write storyboard, structure slides. • Do’s and don’ts with PowerPoint… 10 practical tips to design high-impact slides. • How to start and catch the audience’s attention; how to keep it every second; how to impress the message you want in their memories. • How to handle a difficult audience (interruptions, aggressive questions, irrelevant questions, etc…). • What to do if your presentation time is cut-down to 2 minutes? • 10 tips for successful public speaking. The workshop leverages movies-excerpts, practice and group exercises. Participants design their improvementplan and receive a copy of the slide-show, handouts and a key-learning manual with lots of tips.

Who should participate?

• Senior managers who have to present to high-level executives

• HR Executives

Registration Form p. 32 8

FCCS Training Catalogue 2010

Time / Priorities Management and Delegation: Invest your Energy for ‘Best Returns’ Key Objectives and Takeaways: Learn how to become more ‘effective’, save time for what really matters and strike a healthy work-life balance. Training Content: • How can a CEO succeed… with so much to do? • Impact of work-life balance on performance at work. • Effectiveness (‘doing the right things’) vs. efficiency (‘doing things right’). • Self-diagnosis on time & priorities management. • Workload diagnosis; time spent on what really matters • A simple tool to establish priorities. • Worst ‘time-killers’ and ‘priorities derailers’; how to neutralise them • The problems with emails… • Effective delegation: short-term and long-term benefits; tips. • Identify what to delegate, and plan how-to + when • 10 tips for time management . • Optimise time and priorities management individually and plan the next 3 months. • How to monitor progress. The workshop leverages stories, case-studies, individual and group exercises. Participants design their improvement-plan and receive a copy of the slide-show, handouts and a key-learning manual with lots of tips.

Date: 03 February 2010 Time: 08:30am-12:30pm Duration: 4 hours + preparation (participants fill-in self-assessment questionnaires prior to the workshop) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mr Jean-Francois Cousin Managing Director 1-2-WIN EXECUTIVE COACHING

Who should participate?

• Managers who wish to become more effective, save time for what really matters and strike a healthy work-life balance. • HR Executives.

Registration Form p. 32 9

FCCS Training Catalogue 2010

Getting the Best from your Career by Revitalising your Curriculum Vitae and Making an Impact in Interview Dates: 25 January 2010 19 April 2010 13 September 2010 06 December 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers

Key Objectives and Takeaways: One goal is to help a better understanding of the world in which your CV must compete. Another goal is to establish you as a candidate who will fit into an organisation’s culture and future plans. A CV is not a simple recitation of what you have done. The CV is your personal marketing tool; it’s a living document. The course is highly interactive. We’ll provide you with: - A step-by-step approach to examining your life and work experiences and your marketable skills. - An action-list to prepare mentally and emotionally for the process. Training Content:

Price: 107 SGD (Members) 130 SGD (Non Members) Number of participants: 6 to 10 Trainer: Mrs Bénédicte Dabin, Career Coach, M.A. Psychology, M.A. Philosophy TALEA COACHING

Learn: • How to define your target job. • Write your own story with its ups and its downs. • Observe your professional behavior. • The unwritten rules of the process. • How to have a feel for the organisation (values, success factors, people). Making it happen: • Put it all together: the ‘core competency profile’. • Handle inappropriate / tricky questions. • How to handle the interview: playing it safe? Being enthusiastic? Telling the truth?

Who should participate? Job-hunters, Career-changers, everyone who wants to improve his/her job-seeking skills and job development strategies.

Registration Form p. 32 10

FCCS Training Catalogue 2010

MBTI (Myers Briggs Type Indicator) Step 2 Benefits and uses of MBTI step 2 for individuals and organisations: - Self awareness: assessment of strengths and areas for improvement based on personal preferences identification - Career and Leadership development - Effective communication with others - Teambuilding - Organisational Development Training Content: The MBTI tool is the most widely used personality instrument in the world. It is used by individuals to increase their self awareness as well as by major companies to establish positive team dynamics, increase leadership effectiveness and work performance. Cross-Culture Link’s Managing Director, Catherine Claudepierre is MBTI step 1 and 2 accredited and will debrief during the session your individual personality profile to increase your self awareness for personal and professional development. The Expanded Interpretative Report (step 2) will also provide individual feedback on your communication style, problem solving and conflict resolution preferences, decision making style, change management approach and how to enhance effectiveness in those areas.

Date: 21 October 2010 Time: 08:30am-12:30pm Duration: 4 hours + preparation (participants fill-in self-assessment questionnaires prior to the workshop) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 284 SGD (Members) 338 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mrs Catherine Claudepierre Managing Director CROSS-CULTURE LINK

Who should participate?

• Managers and leaders. • Team members, intact teams. • HR managers. • Job seekers. • Teachers, trainers.

Registration Form p. 32 11

FCCS Training Catalogue 2010

Management

FCCS Training Catalogue 2010

Leadership in Action Key Objectives and Takeaways: - Make sure that participants can assume leadership roles in different organisations. - Understand demands of quality, productivity, strategic direction and implementation as well as corporate culture. - Have participant leave with an understanding that only (s)he can find her/his own style of management, not Lee Kwan Yew’s, Jack Welch, of Gandhi’s. - Personal experience in the programme with situations in which flexibility and imagination are required. Training Content: By participating in this seminar, you will: • Learn about the different styles of Leadership. • Discover your personal style and preferences, based on your experience of management and on leadership simulations. • Understand how to adapt your leadership style according to the context: power, culture and structure within your organisation.

Date: 10 May 2010 Time: 08:30am-18:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 580 SGD (Members) 700 SGD (Non Members) Lunch included Number of participants: 10 to 20 Trainer: Mr Walter Blass Professor at GRENOBLE GRADUATE SCHOOL OF BUSINESS

Who should participate? Professionals with management responsibilities who want to improve their leadership and the performance of their team.

Registration Form p. 32 13

FCCS Training Catalogue 2010

New Manager Programme Date: 06 & 07 May 2010 Time: 08:30am-18:00pm Duration: 2 days Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 1 160 SGD (Members) 1 400 SGD (Non Members) Lunch included Number of participants: 10 to 20 Trainer: Mr Walter Blass Professor at GRENOBLE GRADUATE SCHOOL OF BUSINESS

Key Objectives and Takeaways: - Understand and feel comfortable in your new position, and anticipate the adjustments needed in your relations with colleagues. - Acquire a number of immediately applicable tools that will help you in making the right decisions. Training Content: Day one: New Manager… New Role and New Behaviours Understand your new role as a manager and adjust your behaviors: • What is expected from you as a manager – relaying corporate strategy and decisions, managing the impact on your team. • Adjust your behavior to fit in this new role - relationships with your colleagues, what are the common mistakes to avoid when you are newly appointed in a management position. • Leading and accompanying change. Day two: the Manager’s Toolbox During this session, participants will review the main processes and the essential tools involved in managing a team: • Planning and organising tasks: delegation and control, measure of performance, feedback and reward. • Building a winning team: motivating and inspiring, giving feedback about performance, recruiting and promoting. • Communication: making a message clear, analyzing different ways managers communicate, managing conflict.

Who should participate? This programme is designed for all newly appointed managers with little or no prior experience of team management. Managers about to be appointed as well as managers who have never benefited from similar training are also welcome to participate. Registration Form p. 32 14

FCCS Training Catalogue 2010

Effective Meetings Key Objectives and Takeaways: Learn how to conduct action-focused meetings where participants become more committed and energised. Training Content: • What makes a team successful. • What can derail team-work. • Participants’ initial assessment : strengths and areas for development. • How meetings can boost a team’s effectiveness and - enable best decisions to be taken and implemented quickly; - motivate team and develop participants’ competencies and skills; - enhance the manager’s credibility and ascertain his/her influence. • Factors undermining a meeting’s effectiveness. • Good & bad practices. • How to communicate effectively in a meeting. • Tools to enhance productivity and creativity in a meeting. • Double-brainstorming technique. • Template for recording decisions and actions . • Handling difficult participants (reserved or aggressive or emotional, etc.). • 10 tips to conduct effective meetings.

Date: 17 November 2010 Time: 08:30am-12:30pm Duration: 4 hours + preparation (participants fill-in self-assessment questionnaires prior to the workshop) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mr Jean-Francois Cousin Managing Director 1-2-WIN EXECUTIVE COACHING

The workshop leverages movies-excerpts, role-play, practice and group exercises. Participants design their improvement-plan and receive a copy of the slide-show, handouts and a key-learning manual with lots of tips.

Who should participate?

• Managers who wish to the conduct the most effective meetings in their Company.

• HR Executives.

Registration Form p. 32 15

FCCS Training Catalogue 2010

Making Performance Appraisal and Feedback a Win-Win Experience Dates: 08 March 2010 11 October 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mrs Bénédicte Dabin Career Coach, M.A. Psychology, M.A. Philosophy TALEA COACHING

Key Objectives and Takeaways: The focus of Performance Appraisals has shifted in recent years away from strict evaluation towards improving performance and developing employees. An Appraisal focuses on behaviour and outcomes, issues and problems, constructive development, not on personality or subjective gripes. Feedback is meant to be the first step toward change. Training Content: Learn: • What is a successful performance appraisal? Why is it so challenging? • How to prepare it and which skills are required? • How to conduct it? The Do’s and the Don’ts. The common mistakes. • When to give feedback? • How to manage the dynamics of feedback? With virtual teams? With people coming from different cultures? • Which role for Personality Tests into the process? The course is interactive. We’ll provide you a step-by-step approach to make the most of your day-to-day interactions with your staff and supervisors.

Who should participate? HR Managers, Learning & Development Managers, Talent Managers, Team Leaders and functional managers, Executives who need to get started with internal coaching.

Registration Form p. 32 16

FCCS Training Catalogue 2010

Professional Skills

FCCS Training Catalogue 2010

CSR and Sustainable Development How to Get Started? Date: 09 February 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) If combined with afternoon session : 355 SGD (Members) 430 SGD (Non-Members) (lunch included)

Training Content: • CSR and Sustainable Development definitions. • What is the state of development of CSR in Asia. • Why implementing CSR? • How to get started: - CSR Policy: defining scope, company engagement, goals & objectives, implementation, resources and evaluation. - Environment (climate change, natural resources/ materials and waste, pollution). - Social and human aspects of CSR: staff, consumers, communities – in an Asian context. - Stakeholder engagement – in an Asian context. - Measuring and Reporting on CSR. • Exercises to put into practice.

Number of participants: 6 to 15 Trainer: Mrs Joëlle Brohier Director ANAKOUT

Who should participate?

• CSR practitioners (Asian companies, regional/local headquarters of European companies).

• Communication/corporate affairs practitioners with a CSR component.

• Individuals with an interest in CSR and wishing to learn more.

Registration Form p. 32 18

FCCS Training Catalogue 2010

CSR and Sustainable Development Engaging with Stakeholders Date: 09 February 2010

Training Content: • CSR is about getting engaged with stakeholders to your organisation: staff, consumers, suppliers, communities, civil society and other groups… In the same time, CSR in South-East Asia has developed recently at a amazing pace. Many opportunities to engage do exist, from local to regional to international initiatives and organisations. How to choose according to your organisation’s CSR policy and strategy? How to get engaged in an effective way? • Landscape of CSR initiatives and organisations in South-East Asia. • How to define a stakeholder policy and a strategy based on your company needs? • Best practices & success stories.

Time: 02:00pm-06:00pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) If combined with morning session: 355 SGD (Members) 430 SGD (Non-Members) (lunch included) Number of participants: 6 to 15 Trainer: Mrs Joëlle Brohier Director ANAKOUT

Who should participate?

• CSR practitioners (from Asian and non-Asia companies). • Communication/corporate affairs practitioners with a CSR component.

• Persons with an interest in CSR and wishing to learn more.

Registration Form p. 32 19

FCCS Training Catalogue 2010

CSR and Sustainable Development Managing your Carbon Footprint Date: 23 September 2010

Training Content: Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) If combined with afternoon session : 355 SGD (Members) 430 SGD (Non-Members) (lunch included)

• The threat of Climate Change and the private sector’s responsibilities. • The Asian context of Climate Change. • Climate Change engagement can be a strategic advantage. • Assessing your carbon emissions – direct and those of your organisation’s value chain –; and climate change risks for your organisation. • Defining reduction goals, policy and strategy. • Defining adaptation policy and strategy. • Implementing a carbon emissions reduction/carbon offsetting plan. - Services providers, tools that can help your organisation. • Defining indicators assessing and communicating results. • Case study.

Number of participants: 6 to 15 Trainer: Mrs Joëlle Brohier Director ANAKOUT

Who should participate?

• CSR/Environment practitioners (Asian and non-Asian companies)

• Communication/corporate affairs practitioners with a CSR component

• Persons with an interest in CSR and wishing to learn more.

Registration Form p. 32 20

FCCS Training Catalogue 2010

CSR and Sustainable Development Reporting and Communicating on CSR Date: 23 September 2010

Training Content: • The case for CSR reporting and communication: - Transparency on your organisation’s social and environmental impacts is a trigger for accountability, change and performance. It is a pillar for dialogue with your stakeholders and helps you securing the licence to operate of your organisation. • Asian and French contexts for CSR Reporting: - The French Law since 2001 requires French listed companies to disclose information on social and environmental aspects. The law is being reinforced and may have impacts for Asia-based companies partnering with French ones. In Asia, Bursa Malaysia has made CSR reporting mandatory for listed companies; while Indonesia has passed a law on CSR Reporting. In addition, more and more carbon emissions disclosure will be requested by investors and along the supply chain. At last, consumer scandals such as contaminated milk in China or financial misleading communication to small shareholders in 2008 have put momentum on fair transparency to consumers and customers. In this context, taking steps towards CSR reporting and fair transparency is key to your business or activity. • CSR Reporting: - Scope. - Existing tools (GRI, French law’s list of criteria). - Target of CSR report. - How to make the best use of a CSR report.

• Communicating on CSR: - Products and services descriptions and labels. - Company website. - Other means.

Who should participate? CSR practitioners, communication/corporate affairs practitioners with a CSR component, persons with an interest in CSR and wishing to learn more.

Registration Form p. 32 21

FCCS Training Catalogue 2010

Introduction to Supply Chain Management Fundamentals Date: 04 March 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 455 SGD (Members) 550 SGD (Non-Members) Number of participants: 6 to 15

Key Objectives and Takeaways: - Explain Supply Chain Management fundamentals. - This workshop is designed to bring up the level of understanding and application of Supply Chain Management in business, and to assist companies in achieving market competitiveness and corporate excellence. Training Content: This introduction workshop will give you a clear insight on the following topics: • What is Supply Chain? • Supply Chain scope: from your suppliers' suppliers to your customers’ suppliers customers. • Supply Chain and Value Chain. • The 7 principles of Supply Chain Management.

Trainer: iCOGNITIVE

Who should participate?

• Operations directors/managers. • Sales & Marketing directors/managers. • Finance directors/managers. • Purchasing directors/managers. • Demand & Supply managers. • Sourcing & Procurement managers. • Production managers. • Distribution and Logistic managers.

Registration Form p. 32 22

FCCS Training Catalogue 2010

Supply Chain Management: from Fundamentals to Best Practices Key Objectives and Takeaways: - Designed to provide comprehensive knowledge of best practices in SCM to all supply chain actors. - This workshop covers best practices from Strategic level to Execution through an introduction to the six core SC processes and Key Concepts. Training Content: This introduction workshop will give you a clear insight on the following topics: • Core processes: Plan, Source, Make, Deliver, Return and Enable. • SCOR® performance measurement. • Lean Supply Chain. • Sales & Operations Planning Process.

Date: 17 June 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 455 SGD (Members) 550 SGD (Non-Members) Number of participants: 6 to 15 Trainer: iCOGNITIVE

Who should participate?

Registration Form p. 32 23

FCCS Training Catalogue 2010

Introduction to Supply Chain Management Impact on Finance Date: 07 October 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 455 SGD (Members) 550 SGD (Non-Members)

Key Objectives and Takeaways: Describe the relationship between Supply Chain Management operations and the direct impact of their optimisation on the financial result of the organisation. Training Content: This best seller course is designed to provide a new insight on the link between supply chain metrics and companies Balance Sheet and Income Statement. • SCM drivers on financial performance and the operational leverages. • Select the right metrics. • Familiarisation with SCM Profit & Loss. • DuPont Model Simulation.

Number of participants: 6 to 15 Trainer: iCOGNITIVE

Who should participate?

• CEOs. • Operations directors/managers. • Finance directors. • Supply Chain Managers. • Logistic managers. • Inventory managers. • Customer service managers & officers.

Registration Form p. 32 24

FCCS Training Catalogue 2010

Marketing and Brand Planning Processes in Asia Key Objectives and Takeaways: This programme develops a robust marketing foundation by teaching participants how to prepare, present and implement marketing and brand plans in a highly structured, comprehensive and systematic fashion. Training Content: • Definition of key marketing concepts. • Designing marketing and brand plans (local and regional) • Implementing a brand-planning process in Asia-Pacific. Rationale, issues, success factors. • Presenting marketing and brand plans to stakeholders (Head office, principals). • Executing marketing and brand plans, defining and tracking success.

Date: 02 March 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mr Christophe Le Yoanc Managing Director S2M

Who should participate? Marketing executives from small and large firms, Entrepreneurs, Professionals who need to develop their marketing planning skills. Business representatives and distributors who need to submit professional marketing plans to their principals.

Registration Form p. 32 25

FCCS Training Catalogue 2010

Brand Communication Strategy in Asia Date: 02 June 2010 Time: 08:30am-12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 214 SGD (Members) 268 SGD (Non-Members) Number of participants: 6 to 15 Trainer: Mr Christophe Le Yoanc Managing Director S2M

Key Objectives and Takeaways: A hands-on approach that equips participants with concrete skills to better plan and deploy marketing campaigns and manage communications partners with enhanced competencies, confidence and judgment. Training Content: • Brand diagnosis. • Brand positioning. • Review and appointment of advertising and media agencies in Asia. • Working with agencies. Developing briefs (creative and media). • Assessing creative work. • Developing a PR strategy. • Appointing a PR agency. • Executing PR campaigns. • Risks and opportunities with PR campaigns.

Who should participate? Product/Brand managers, Marketing Managers, Entrepreneurs and Professionals with responsibilities to build, manage and communicate brands, as opposed to products or services, to grow their businesses.

Registration Form p. 32 26

FCCS Training Catalogue 2010

Training Providers

FCCS Training Catalogue 2010

Training Providers

1-2-WIN « Coaching Beyond Success » focuses on Executive Coaching and support to career-development, in Singapore and Thailand since 2006. TRAINING MODULES Personal Development • p 7 Effective Communication and Presentation Skills • p 8 Presentation to HighLevel Audiences: Method and Advanced Skills • p 9 Time / Priorities Management and Delegation: Invest Your Energy for 'Best Returns' Management • p 15 Effective Meetings

Its Clients encompass world-famous Fortune-500 Companies, successful CEOs and fast-growing SMEs. Its Managing Director, Jean-François Cousin, is one of only 3 “Professional Certified Coaches” accredited by the International Coach Federation in Singapore (as of December 2009). He has coached over 150 executives from over 12 nationalities. Mr Cousin also conducts highly effective group-coaching workshops, emphasising practice (role-plays), “learningwith-movies”, requesting action-plans and commitment from participants. Website: www.1-2-win.net

ANAKOUT offers consultancy, research and training services in the field of CSR (Corporate Social Responsibility) and Sustainable Development: • Staff awareness rising. • Information, research, benchmark, stakeholder engagement. • Policy designing and implementation. • Project management. • Monitoring and assessment. TRAINING MODULES Specific Skills • p 18 CSR and Sustainable Development - How to Get Started? • p 20 CSR and Sustainable Development - Engaging With Stakeholders • p 21 Managing Your Carbon Footprint • p 22 CSR and Sustainable Development - Reporting and Communicating on CSR

It specialises in the following areas: • CSR and Sustainable Development in developing and emerging countries, including social and environmental aspects, poverty alleviation and social ventures, diversity and capacity building, respect and promotion of international institutions instruments and frameworks; • CSR Disclosure, transparency, stakeholder information and engagement. Its Founder, Joëlle Brohier has received a Master In Management (Sup de Co Rouen Business School, France, 1988) and a Postgraduate Diploma in Environmental Decision Making (Open University, United Kingdom, 2005).

FCCS Training Catalogue 2010

Training Providers CROSS-CULTURE LINK (CCL) helps global managers to develop their leadership competencies and cross cultural management skills by providing tailored one to one and group trainings in the APAC region. Cross-Culture Link’s Managing Director, Catherine Claudepierre, has more than 10 years professional experience as a trainer, facilitator and coach in the APAC region focusing on helping managers to increase their personal and professional effectiveness in this region. • Trainings: Cross-cultural trainings, Essentials of Leadership (leading multicultural Teams, managing people performance, implementing change, coaching...), Conflict resolution and Influencing skills, Negotiation skills, Communication and Presentation skills. • Personality Assessment: MBTI profiling level 1 and 2 for professional and career development, self awareness and team building. • Executive Coaching.

TRAINING MODULES Personal Development • p 5 Managing Cultural Diversity in APAC • p 6 Effective Intercultural Communication and Conflict Resolution • p 11 MBTI (Myers Briggs Type Indicator) step 2

GRENOBLE GRADUATE SCHOOL OF BUSINESS is the international business school within Grenoble Ecole de Management, one of the few business schools worldwide to have achieved triple accreditation from AMBA, AACSB and EQUIS. GGSB is regularly ranked by the international press among the best European business schools, especially for its international and intercultural programs. In 2008, their Custom Executive programmes were ranked amongst the top 65 best programmes in a worldwide ranking of the Financial Times. GGSB is present in Singapore with the Master in International Business, delivered in cooperation with the Management Development Institute of Singapore. With more than 1000 students, 7 delivery sites in France and abroad and programmes ranging from Bachelor’s degree to Doctorate in Business Administration (DBA), GGSB aims at providing a complete offer of Management Education Programmes. Website: www.ggsb.com

TRAINING MODULES Management • p 13 Leadership in Action • p 15 New Manager Programme

FCCS Training Catalogue 2010

Training Providers iCOGNITIVE is a fast-growing international consulting firm specialising in supply chain management with offices in Asia and Europe. Responsive and highly-focused, their senior consultants are actively involved in every client engagement. Over the years they have gained hands-on experience in supporting their customers with their supply chain challenges. TRAINING MODULES Specific Skills • p 22 Introduction to Supply Chain Management Fundamentals • p 23 Supply Chain Management: from Fundamentals to Best Practices • p 24 Introduction to Supply Chain Management Impact on Finance

Fully committed to measurable performances and improvements for their clients’ operations, they focus on solving “the right problem” through a structured end-toend vision of the supply chain. Their applied research capabilities empower executives to make more effective decisions to optimise their operational strategy. By transferring their supply chain knowledge to the client’s team, they ensure that the solution implemented is sustainable long after the project has finished. Website: www.icognitive.com

S2M is a marketing agency that specialises in developing marketing conversations between brands and consumers in Asia. Its prime expertise lies in gaining deep consumer insights for a broad range of marketing issues. Such issues typically include: understanding consumer experience, needs and aspirations towards a category, identifying and testing new product and service development opportunities, developing compelling functional, emotional and self expressive benefits, measuring brand-consumer relationships on brand websites and creating communities of high-value consumers for a brand. TRAINING MODULES Specific Skills • p 25 Marketing and Brand Planning Processes in Asia • p 26 Brand Communication Strategy in Asia

Christophe Le Yoanc is the managing director of S2M, a marketing consultancy based in Singapore specialised in optimising sales and marketing strategies in Asia. Christophe has consulted for client companies such as Singapore Airlines, Nike, Nestle, Kraft Foods, and Asia-Pacific Breweries. He has been living and working in SouthEast Asia for more than 15 years.

FCCS Training Catalogue 2010

Training Providers TALEA is a coaching practice based in Singapore and dedicated to individuals at work. Customised to individual’s needs, it assists people in making appropriate and successful career choices: - Assessing and understanding skills, interests and values - Setting goals and taking action on them Services: in French, English or Dutch. Career Coaching for: - Executives and middle to senior managers - Young seasoned managers and students fresh out of school Bénédicte Gérard Dabin, M.A. Psychology, M.A. Philosophy, Founder of Talea-Coaching, has more than 17 years experience in Human Resources, including 7 years as Head of Hiring of Fortis Bank France. She started her own coaching practice dedicated to individuals at work two years ago. She is a certified MBTI practitioner (Step 1 & Step 2). Website: www.talea-coaching.com

TRAINING MODULES Personal Development • p 10 Getting the Best from your Career by Revitalising your CV and Making an Impact in Interview Management • p 16 Making Performance Appraisal and Feedback a Win-Win Experience

FCCS Training Catalogue 2010

Training Registration Form TRAINING SESSION SELECTED Title:___________________________________________________________________ Date: ___________________________ Price per person: ________________________ Company Details Company Name: _________________________________________________________ Contact Name: ___________________________________________________________ Position: ________________________________________________________________ Phone: ______________ Email: ____________________________________________ Address: _______________________________________________________________ _______________________________________________________________ Contact Details of Participants Number of participants: _________ Mr. / Ms. / Mrs.

Mr. / Ms. / Mrs.

First name: ____________________ First name: ____________________ First name: ____________________ Last Name: ____________________ Last Name: ____________________ Last Name: ____________________ Position: ______________________ Position: ______________________ Position: ______________________ Tel DID: _______________________ Tel DID: _______________________ Tel DID: _______________________ Email: ________________________ Email: ________________________ Email: ________________________

Total amount: SGD______________ Payment by cheque made payable to “THE FRENCH CHAMBER OF COMMERCE IN SINGAPORE”.

Please send this form and cheque to: The French Chamber of Commerce in Singapore, 541 Orchard Road #09-01 Liat Towers - Singapore 238881

For further information, please contact us: bizclub@fccsingapore.com or 6735 5523 Ext. 213 Terms and conditions: ß All prices are GST included ß All payments must be received at least one week before the date of the session ß No refund if cancellation less than one week before the date of the session ß The French Chamber of Commerce reserves the right to cancel the session with refund if the number of registrations is below the minimum requested

Date:__________ 32

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FCCS Training Catalogue 2010

The French Chamber of Commerce in Singapore 541 Orchard Road #09-01 Liat Towers Singapore 238881 Tel: 6735 5523 ext 213 Fax: 6735 5394 www.fccsingapore.com bizclub@fccsingapore.com 33