FCCS Training Catalogue 2013 by The French Chamber of Commerce in Singapore

The French Chamber of Commerce in Singapore 541 Orchard Road #09-01 Liat Towers Singapore 238881 Tel: 6933 1350 Fax: 6933 1398 www.fccsingapore.com admin@fccsingapore.com

FCCS Training Catalogue 2013

Training Registration Form TRAINING SESSION SELECTED Title:___________________________________________________________________________ Date: ____________________________________ Price per person: ________________________ Company Details Company Name: ____________________________________________________________________ Contact Name: ____________________________________________________________________ Position: __________________________________________________________________________ Phone: ___________________ Email: __________________________________________________ Address: _________________________________________________________________________ _________________________________________________________________________ Contact Details of Participants Number of participants: _________ Mr. / Ms. / Mrs.

Mr. / Ms. / Mrs.

First name: ____________________ First name: ____________________ First name: ____________________ Last Name: ____________________ Last Name: ____________________ Last Name: ____________________ Position: ______________________ Position: ______________________ Position: ______________________ Tel DID: _______________________ Tel DID: _______________________ Tel DID: _______________________ Email: ________________________ Email: ________________________ Email: ________________________

Total amount: S$______________ Payment by cheque made payable to “THE FRENCH CHAMBER OF COMMERCE IN SINGAPORE”. Please send this form and cheque to: The French Chamber of Commerce in Singapore, 541 Orchard Road #09-01 Liat Towers - Singapore 238881

For further information, please contact us: admin@fccsingapore.com or 6933 1350 Terms and conditions: • All prices are GST included • All payments must be received at least one week before the date of the session • No refund if cancellation less than one week before the date of the session • The French Chamber of Commerce reserves the right to cancel the session with refund if the number of registrations is below the minimum requested

Date:__________

Signature and Company Stamp:___________________________________

We provide assistance in:

• Defining Your Needs • Sourcing for Candidates • Advertising the Vacancy • Screening Applications • Selecting Suitable Candidates • Ensuring the Selected Candidate Integrates well within the Company

Licence No: 10C4756

Alice LANTERI – Recruitment and HR (65) 6933 1367 – emploi@fccsingapore.com

FCCS Training Catalogue 2013

Table of Contents Registration Form.................................................................................................................................................................1 Training Schedule ................................................................................................................................................................4 Personal Development • Building Resilience Through Stress Mastery .......................................................................................................7 • High-Impact Communication & Presentation Skills Across Cultures, with Video-Practice...........8 • Dynamic Public Speaking at Conferences............................................................................................................9

Management Cross Cultural Management • Business Etiquette in China and Singapore ......................................................................................................15 • New Managers : Effective Delegation in a Multicultural Environment............................................16 • Managing Cross-Cultural Diversity in APAC .....................................................................................................20 • Achieving Success in China and Singapore ......................................................................................................21

Improving Performance • Coaching Essentials .........................................................................................................................................................13 • Working Effectively in Virtual Teams .....................................................................................................................17 • Learning Bites: Problem Solving ..............................................................................................................................18 • Long-Term Thinking, Strategy & Budget Building ........................................................................................19

Leadership • How to Efficiently Take on New Responsibilities in Asia ? .......................................................................11 • Highly Effective Management Practices for Asian & Western Managers Working Across Cultures ..12 • Learning Bites: Leading with Impact ....................................................................................................................14

Professional Skills • Forecast: How to Improve Their Accuracy .........................................................................................................23 • Mastering Budgeting & Cost Control....................................................................................................................24 • CSR Foundation Course - with an Introduction to ISO 26000 ...............................................................25 • Marketing & Advertising Strategies in Asia - 4th Edition ...........................................................................26 • Effective Negotiations ....................................................................................................................................................27

Jobsearch / Recruitment • Perfect Your Resume and Master Linkedin to Boost Your Job Search in Singapore................29 • Effective Networking Strategies for Job Seekers...........................................................................................30

Training Providers..............................................................................................................31

FCCS Training Catalogue 2013

Training Schedule 2013 Tue 22

Perfect Your Resume & Master LinkedIn to Boost NEW! Your Job Search in Singapore Trainer: Mrs Halima Bel-Bachir & Mrs Christine Reuther, Step Up

p. 29

Tue 22

Effective Networking Strategies for Job Seekers NEW! Trainer: Mrs Halima Bel-Bachir & Mrs Christine Reuther, Step Up

p. 30

Thu 24

Forecast: How to Improve their Accuracy? Trainer: iCognitive

p. 23

Thu 31

Building Resilience Through Stress Mastery Trainer: Mr Thierry Moschetti, The Resilience Institute

p. 7

Thu 14

Highly Effective Management Practices for Asian and Western Managers Working Across Cultures Trainer: Mr Jean-Franรงois Cousin, 1-2-Win Executive Coaching

p. 12

Tue 19

Coaching Essentials NEW! Trainer: Mrs Catherine Claudepierre, Cross-Culture Link

p. 13

Thu 14

Learning Bites: Leading with Impact Trainer: Mr Sattar Bawany, Cegos APAC

Tue 20

Perfect Your Resume & Master LinkedIn to Boost Your Job search in Singapore Trainer: Mrs Halima Bel-Bachir & Mrs Christine Reuther, Step Up

p. 29

Tue 20

Effective Networking Strategies for Job Seekers Trainer: Mrs Halima Bel-Bachir & Mrs Christine Reuther, Step Up

p. 30

Thu 21

Business Etiquette in China and Singapore Trainer: ChineseGaga International Group

Tue 26

How to Efficiently Take on New Responsibilities in Asia Trainer: Harmony & Mobility Consulting NEW!

p. 11

Thu 4

Mastering Budgeting & Cost Control Trainer: Mr Jean-Yves Le Corre, Best of Management

p. 24

Thu 11

New Managers: Effective Delegation in a Multicultural Environment NEW! Trainer: Mrs Susanne Cupic, Globibo Singapore

p. 16

Thu 18

Working Effectively in Virtual Teams Trainer: Ms Nicole Stinton, Stint On Stage

p. 17

January

February

March

April

NEW!

p. 14

p. 15

FCCS Training Catalogue 2013

Training Schedule 2013 Thu 16

Corporate Social Responsibility (CSR) foundation course - with an introduction to ISO 26000 p. 25 Trainer: Mrs Joelle Brohier Meuter, Anakout

Tue 21

Perfect Your Resume & Master LinkedIn to Boost Your Job Search in Singapore Trainer: Mrs Halima Bel-Bachir & Mrs Christine Reuther, Step Up

p. 29

Tue 21

Effective Networking Strategies for Job Seekers Trainer: Mrs Halima Bel-Bachir & Mrs Christine Reuther, Step Up

p. 30

Thu 30

High-Impact Communication and Presentation Skills Across Cultures, with Video-Practice Trainer: Mr Jean-Franรงois Cousin, 1-2-Win Executive Coaching

p. 8

Thu 13

Learning Bites: Problem Solving Trainer: Mr Sattar Bawany, Cegos APAC

Thu 19

Long-Term Thinking, Strategy & Budget Building NEW! Trainer: Mr Jean-Franรงois Cousin, 1-2-Win Executive Coaching

p. 19

Thu 26

Marketing and Advertising Strategies in Asia - 4th Edition Trainer: Mr Christophe Le Yoanc, S2M

p. 26

Thu 3

Effective Negotiations Trainer: Mrs Susanne Cupic, Globibo Singapore

Thu 10

Perfect Your Resume & Master LinkedIn to Boost Your Job Search in Singapore Trainer: Mrs Halima Bel-Bachir & Mrs Christine Reuther, Step Up

p. 29

Thu 10

Effective Networking Strategies for Job Seekers Trainer: Mrs Halima Bel-Bachir & Mrs Christine Reuther, Step Up

p. 30

Thu 21

Managing Cultural Diversity in APAC Trainer: Ms Catherine Claudepierre, Cross-Culture Link

p. 20

Thu 28

Dynamic Public Speaking At Conferences Trainer: Ms Nicole Stinton, Stint On Stage

p. 9

Thu 5

Achieving Success in China and Singapore Trainer: ChineseGaga International Group

May

June

September

October

November

December

Personal Development

Management

Professionnal Skills

NEW!

p. 18

p. 27

p. 21

Jobsearch/Recruitment

FCCS Training Catalogue 2013

Personal Development

FCCS Training Catalogue 2013

Building Resilience Through Stress Mastery Key Objectives and Takeaways:

Date: Thursday 31 January 2013

Occasionally, we all face knock-backs, sustained frustration and unwanted failures. We may suffer uncertainty, a sense of isolation, loss of motivation, perhaps a degree of distress, and even low mood. We call this experience the Death Spiral.

Time: 08:30am – 12:30am

The first skill of Resilience is recognizing and recovering from difficult times. We call this Bounce-Back. We can use BounceBack to build our own Resilience under adversity. We can apply this method as a parent, a friend or as a manager to guide and assist others to recover from setbacks and rediscover joy. The purpose of this session is first to tackle our reluctance to acknowledge the Death Spiral. Secondly, it is reinforce and improve our capacity to accelerate recovery – to master Bounce-Back. Stress Mastery focuses on a positive approach to dealing with stress; bringing practical and tested skills for calming, focusing and engaging constructively under all conditions. Mastering Stress helps us understand the physiology of stress and performance within a current biological model. Training Content:

Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mr Thierry Moschetti Managing Director Singapore THE RESILIENCE INSTITUTE

- Self Mastery – Objective: being calm, alert, present & focused. - Approach / Content: Pre-course work; Physiology: stress & performance; Death Spiral & bounce-back; Attention control; Breath control; Optimal performance state; Getting into flow. - Outcomes: Complete online Resilience diagnostic; Know how resilience fails & how “stress” affects us & others; Skills to recover and help others; Real-time skills in recovery and focusing; Build calm, clear focus on priorities; Breathing for sleep, focus and relaxation; Match skills to right challenge; Build stress free performance. Who should participate? Leaders, managers, professionals, entrepreneurs and motivated individuals who want to fully engage their body, emotions and mind in order to improve their wellness, deepen their selfawareness and their understanding of others, and increase their performance in their professional and personal life.

FCCS Training Catalogue 2013

High-Impact Communication and Presentation Skills Across Cultures, with Video-Practice Dates: Thursday 30 May 2013 Time: 8:30am – 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 4 to 15 Trainer: Mr Jean-Francois Cousin Global Executive Coach and Managing Director 1-2-WIN EXECUTIVE COACHING

Key Objectives and Takeaways: • Overcome shyness and lack of self-confidence when addressing senior managers or a large audience. • Adjust your communication style across cultures (Asian to Western, Western to Asian). • Secure buy-in from your audience right-away, and gain great influence. • Structure your presentation effectively. • Design high-impact slides. • Control your non-verbal communication (with videorecording). Training Content: • Importance of communicating effectively for a manager, pitfalls and risks. • Self-confidence inhibitors across cultures, how to overcome them. • How to adjust your communication style across cultures (Asian to Western, Western to Asian). • Features of a highly convincing presentation. • Practice logic, clear and concise communication. • Critical steps to prepare a presentation. • A simple process from ideas to the structure of a presentation. • From structure to a convincing, clear & logic slide-show. • 10 practical tips to design impactful slides. • Do’s and don’ts of communication by email. • Video-recorded practice of real presentation brought by participants. • Advice on non-verbal communication & body-language. • Role-play difficult audiences. • Role-play communication across cultures (Asian to Western, Western to Asian). • Advice on how to handle a difficult audience. • 10 tips for successful public speaking. New parts of this workshop are tailored specifically to Asian managers’ needs and expectations. The workshop leverages movies-excerpts, role-play, videoed-practice and group exercises. Who should participate? • Asian & Western managers who wish to develop further their communication and presentation skills across cultures. • HR Executives.

FCCS Training Catalogue 2013

Dynamic Public Speaking at Conferences, Events & Public Forums Key Objectives and Takeaways: • Have maximum positive impact and influence on an audience. • Increase the power of the speaker’s voice (whether large or small). • Develop a more dynamic, interesting and authentic delivery style. • Use creative delivery techniques, other than Powerpoint, to share information. Training Content: • The voice – Increasing your vocal power to connect with your audience. • Storytelling – Using creative techniques for maximum impact on your audience. • Stanislavski – Acting secrets that public speakers must know. • The power of language – Influencing people towards embracing your ideas. • Bridging – Redirecting audience questions successfully • Audience involvement - Getting the listeners buy-in (plus and other benefits).

Date: Thursday 28 November 2013 Time: 8:30am – 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mrs Nicole Stinton Facilitator & Coach STINT ON STAGE

Who should participate? • • • •

CEOs, C-Suite executives, Senior managers. Keynote speakers, speechmakers, presenters and emcees. Anyone who uses a microphone to talk to large groups. Public speakers wanting to increase their audience influence.

FCCS Training Catalogue 2013

Management

FCCS Training Catalogue 2013

How to Efficiently Take on New Responsibilities in Asia Key Objectives and Takeaways: Invest your time to succeed in your professional integration. You are working in an intercultural environment with ambitious headquarters objectives, all in a tense international context. This one-day program helps you to Integrate efficiently a new position in an intercultural environment. We will work on: • Express and share first impressions on your new professional environment. • Identify and analyze first issues. • Step back. • Get keys to understand the cultural challenges. • Find solutions and elaborate an action plan. Training Content: Professional Insights: - Self-assessment questionnaire. - Analyse different perspectives through Coaching tool. - Role play about the cross-cultural challenges. Strategic perspectives: - Interactive intercultural training « the keys to understand Asia context». - Brainstorming on working in Singapore challenges. - Individual action plan.

Date: Tuesday 26 March 2013 Time: 8:30am – 6.00pm Duration: 1 day + preparation (participants fill in selfassessment questionnaire prior to the workshop) Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 4 to 15 Trainer: Mrs Françoise Carbonnel Founder Mrs Aude Beneton Consultant and Coach HARMONY & MOBILITY CONSULTING Mrs Diane de Thomasson Founder, Intercultural Consultant OPEN YOUR EYES CONSULTING

Who should participate? Managers who have just taken on (few months) new responsibilities in Asia.

FCCS Training Catalogue 2013

Highly Effective Management Practices for Asian and Western Managers Working Across Cultures Date: Thursday 14 February 2013 Time: 08:30am – 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non Members) Number of participants: 4 to 15 Trainer: Mr Jean-François Cousin Global Executive Coach and Managing Director 1-2-WIN EXECUTIVE COACHING

Key Objectives and Takeaways: This program helps Asian and Western managers working across cultures and functions with a heavy work-load, multiple priorities, possibly several (remote) teams, to learn how to take their effectiveness to the next level, while striking a healthy work-life balance: • Manage time, priorities, meetings and delegation effectively. • Develop Asian and Western subordinates effectively, so they ‘fly higher’ and you too. • Motivate and enable multi-cultural team(s) to deliver beyond expectations. Training Content: • • • • • • • • • • •

• • • •

Self-diagnosis on time & priorities management. How CEOs can succeed with so much to do. A simple tool to establish priorities. Worst ‘time-killers’ and ‘priorities derailers’. 10 best practices for priorities and time management. Effective delegation: short-term and long-term benefits. Identify what to delegate, and plan how-to & when: 10 best practices. How meetings can boost a team’s effectiveness across cultures. Factors undermining meetings effectiveness. 10 best practices in meetings management. How to develop your Asian and Western subordinates effectively: team-SWOT, people development matrix, agendas for 1-on-1 meeting with direct reports. Specific advice to Asian and Western managers about people development. Selected coaching skills to grow your subordinates’ talents, accountability and performance. How to motivate a multi-cultural team to deliver beyond expectations. Personal improvement plan.

The workshop leverages movies-excerpts, role-plays and group exercises. New parts of this workshop are tailored specifically to Asian managers’ needs and expectations. Who should participate? • Asian & Western managers with a heavy work-load, multiple priorities, possibly several (remote) teams, high pressure for short-term results whilst having also long-term stretched goals. • HR Executives. 12

FCCS Training Catalogue 2013

Coaching Essentials Key Objectives and Takeaways: In today’s fast paced environment where speed of delivery is essential and delivering more with less has become a norm, coaching effectively employees is a key leadership skill to master. Coaching will allow leaders to develop their employees and grow the next management line, gain time for strategic thinking, align individual goals with the company strategy, increase performance and strengthen engagement and staff retention. During the workshop, participants will: • Understand what is coaching and the value of building a coaching culture in their organization. • Learn how to use effectively a simple coaching model to coach their employees. • Discover the core skills necessary to conduct meaningful and transformational coaching conversations. Training Content: • Coaching defined: what is coaching and what are the different types of coaching? • Impact of coaching at personal level, team level and organization level. • What are the characteristics of a good coach: can anyone be a good coach? • Planning a coaching session. • GROW model: a framework to conduct effectively a coaching session and move forward towards action (goal, reality assessment, options, way forward). • The core skills to coach effectively with the GROW model: Building rapport and trust; Powerful questions; Listening skills; 10 tips to be an effective coach. • Coaching demo by Catherine Claudepierre who is a certified coach from the International Coach Federation with extensive coaching experience both in the private and in the public sector.

Date: Tuesday 19 February 2013 Time: 08:30am – 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mrs Catherine Claudepierre Managing Director CROSS-CULTURE LINK

Who should participate? • Managers and leaders who want to implement effectively the coaching leadership style and learn or refresh their coaching skills. • HR managers who are planning to develop a coaching culture in their organization.

FCCS Training Catalogue 2013

Learning Bites: Leading with Impact Date: Tuesday 14 March 2013 Time: 8:30am – 10.30am Duration: 2 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 190 S$ (Members) 250 S$ (Non-Members) Number of participants: 8 to 25 Trainer: Mr Sattar Bawany CEGOS APAC

Key Benefits of a 2-hours Session: - High-impact learning, taking a fraction of time and costs associated with traditional training methods. - The opportunity to try-out new skills with the added bonus of built-in processes that insure that newly acquired skills are applied effectively in the workplace. - A fast and effective way to refresh skills learnt in longerterm development programmes without taking too much time out of the business. Key Objectives and Takeaways: Developing a participant’s own Leadership Brand, enabling them to be more impact in the organisational context – within business, with their teams and indirectly with wider personnel they come into contact with. Takeaways: - What it takes to be a leader. - Understanding impact. - Building personal brand for your future impactful leadership. - Learn new approaches through practice and application to your own context. Training Content: - Creating and appreciating importance of a strong “leadership brand” for personal and business life. - Developing the associated knowledge and skills behind a great leadership brand. - Learn and apply the skills of respectful challenge. - Learn and apply a toolkit for delivery high quality and high impact communications to others (team, peers or cross functions). - Delivering impactful key messages. - Applying to specific case back in the workplace. Who should participate? Aimed at the core “talent” and successful managers, as it requires a good understand of self, own style, personal values and responsibility in the workplace. This is about leadership in any role… not necessarily in context of managing others.

FCCS Training Catalogue 2013

Business Etiquette in China and Singapore Key Objectives and Takeaways: With any business dealing, etiquette is the key to winning over a new client or partner. This is distinctly true for Asia especially when dealing with the Chinese businessmen. This will lead to make or break in your business venture in Asia. This workshop will offer some tips and information on how to behave in China and Singapore. This is especially complicated in handling marathons of meals known as the Chinese banquets in China. Participants will find out the strategies and differences in dealing with their Chinese counterparts, customers or partners in both the China and Singapore context. This workshop will provide a pragmatic approach to help you create the appropriate image in China and Singapore. A good impression with proper etiquette will leads to windows of opportunities. Participants will be able to learn from our workshop such as: appropriate Chinese business manner, enjoying a Chinese banquet, understanding Chinese hospitality and displaying of your appreciation to the Chinese.

Date: Thursday 21 March 2013 Time: 08:30am â&#x20AC;&#x201C; 12:30am Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: CHINESEGAGA INTERNATIONAL GROUP

Training Content: Real and current case studies will be covered during the workshops. Participants can also provide their personal experience and case studies during the discussion session. Who should participate? -

Top managers: CEO, Presidents, Vice-Presidents. Regional managers. Country managers. Business strategists. Sales / Marketing directors / Managers. Entrepreneurs.

FCCS Training Catalogue 2013

New Managers: Effective Delegation in a Multicultural Environment Date: Thursday 11 April 2013 Time: 08:30am – 12:30am Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mrs Susanne Cupic Instructor GLOBIBO SINGAPORE

Key Objectives and Takeaways: Effective delegation is one of the most valuable skills you can master. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Delegation is also often one of the hardest skills for a manager to master especially when the manager has to deal with a team who comes from different background. However, the skill can be learnt. This program explores many of the facets of delegation, including when to delegate and who to delegate to. At this workshop's conclusion, participants should be able to: • Clearly identify how delegation fits into their job and how it can make them more successful. • Identify different ways of delegating tasks. • Use an eight-step process for effective delegation. • Give better instructions for better delegation results. • Ask better questions and listen more effectively. • Recognize common delegation pitfalls and how to avoid them. Training Content: • Walking on coals: why delegate? • A matter of degrees: what is delegation? • Igniting the passion: who is the right person for the task? (taking into account the cultural background of the staff) • A measure of authority: how can you avoid hot water? • Hot, cold, or lukewarm: what communication skills help get results? • Checking the temperature: how can delegation be monitored? Who should participate? New Managers: effective delegation in multicultural environment workshop is the ideal management training for anyone who is new to being a manager and wants to build confidence in effective delegation especially when dealing with a multicultural team.

FCCS Training Catalogue 2013

Working Effectively in Virtual Teams Key Objectives and Takeaways: • Overcome the key challenges of virtual teams. • Communicate more effectively, without face-to-face contact. • Use telephone, teleconferencing, video conferencing, email and instant messaging effectively. • Work more effectively with people from different national cultures. Training Content: • Increasing the effectiveness and power of telephone, teleconference, video conference, email and instant message systems. • Time management (and time-zone management) in virtual teams. • Managing pushback, conflict and bad news virtually. • Working effectively with cultural differences and team diversity.

Date: Thursday 18 April 2013 Time: 08:30am – 12:30am Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mrs Nicole Stinton Facilitator & Coach STINT ON STAGE

Who should participate? • People doing business with external clients or internal stakeholders across different locations. • Anyone using telephone, teleconference, video conference, email and instant messaging systems. • Managers who lead virtual teams. • People working remotely from home. • Those working with different cultures.

FCCS Training Catalogue 2013

Learning Bites: Problem Solving Date: Thursday 13 June 2013 Time: 08:30am â&#x20AC;&#x201C; 10:30am Duration: 2 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 190 S$ (Members) 250 S$ (Non-Members) Number of participants: 8 to 25 Trainer: Mr Sattar Bawany CEGOS APAC

Key Objectives and Takeaways: To work through specific real problems with processes and tools aimed at breaking down a problem into component parts, and treated step by step. The aim of the programme is to generate next steps for those attending in the handling of issues back in the workplace. Takeaways: - A method to work with back in the workplace for any problem or issue. - Understanding how a more collaborative approach (problem treatment) can add critical value. - Understanding how to manage the process through to its positive conclusion back in the workplace. - A chance to prepare for a specific problem back in the workplace, enabling next steps following. Key benefits of a 2 hours session: - High-impact learning, taking a fraction of time and costs associated with traditional training methods. - The opportunity to try-out new skills with the added bonus of built-in processes that insure that newly acquired skills are applied effectively in the workplace. - A fast and effective way to refresh skills learnt in longerterm development programmes without taking too much time out of the business. Training Content: - Facilitated problem discussion around the group (what are the issues, and what are the challenges). - Discussion of key principles to approach challenges. - Group split into 2 and take 2 of challenges of the group. - Group working through issues using key principles and tools provided by the tutor. - Share of outputs and agreement of how the problems will be solved back in the workplace. - Action planning for all those to work on their own problems leading to action across the group. Who should participate? Those managers with specific internal or external issues/problems that must be dealt with. Those wanting a practical approach with something they can take away and implement immediately, enabling a solution to their issue/problem.

FCCS Training Catalogue 2013

Long-Term Thinking, Strategy & Budget Building: Identify Which Strategies Can Create Further Value For Your Company Key Objectives and Takeaways: Designed for senior managers with responsibility to craft strategic or marketing plans, budget, investment requests, this program helps them to: • Develop long-term thinking capability (3-5 years) and clarify their vision/goals for their business. • Understand what is strategy and how to craft robust strategies; apply learning to current responsibility and budget. • Get clarity on senior management’s expectations and how they probe strategies and budgets, and apply skills learnt to get buy-in for their strategic or marketing plans, budget, investment requests, etc. Training Content: • From the ‘big picture’ to vision, goals and strategies. • Tools and framework for high-quality, long-term thinking (PESTEL analysis, etc…). • Strengthen your 5-year vision in your area. • Assess the potential long-term impacts of your shortterm decisions. • Strategy and strategic objectives: key success-factors and pitfalls. • Understand how to build a strategy in your area of the business. • Identify which strategies can create further value for your company in your area of responsibilities. • Apply to your budget, marketing plans or investment requests. • Learn how to convince about your strategies in your area. • Practice and Personal action plan.

Date: Thursday 19 September 2013 Time: 08:30am – 6:00pm Duration: 1 day + preparation (participants are invited to bring along strategic/marketing plans or investment requests)

Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 4 to 15 Trainer: Mr Jean-Francois Cousin Global Executive Coach and Managing Director 1-2-WIN EXECUTIVE COACHING

This workshop facilitates learning and application, in groupcoaching style, by: • Challenging participants out of their comfort-zone, with high-impact videos and examples-sharing. • Focusing on practice with real business cases, brainstorms and individual practice. Who should participate? • Senior managers with responsibility to craft strategic or marketing plans, budget, investment requests. • Senior executives wishing to probe their long-term thinking and get more clarity. • HR Executives. 19

FCCS Training Catalogue 2013

Managing Cultural Diversity in APAC Date: Thursday 21 November 2013

Key Objectives and Takeaways:

Time: 08:30am – 12:30pm

The world is going global but managing efficiently across cultures still remains a challenge. Knowing the cultural orientations of your business partners and team members is essential to your success in Singapore and the APAC region.

Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15

The key objectives of this workshop are: • To build participants’ cross-cultural competencies, support them in optimizing their personal and business effectiveness while leveraging on cultural diversity. • To gain insight into the shaping of the APAC values and their influence on current business behavioral norms (understanding the APAC management practices, communication styles and business culture). • To acquire a framework (Value based dimensions of culture) to learn how to anticipate, identify, analyze, reconcile and leverage on cultural differences. Training Content:

Trainer: Mrs Catherine Claudepierre Managing Director CROSS-CULTURE LINK

This session will focus on the core cultural orientations in the APAC region and how they affect doing business as well as managing and communicating efficiently across cultures. 1-Cultural competency development: • Cultural foundation and stages of intercultural competency development. • Introduction to the key values in the APAC region. • Participants’ personal values and debrief on gaps and similarities for self awareness. 2- Business competency development: Managing and communicating effectively in the APAC region: • 6 dimensions of culture and 4 dimensions of communication: Impact on managing and doing business in the region. • Personal profile on the 10 dimensions and application on specific country profiles. • Strategy to bridge the gaps and reconcile the differences on 10 Dimensions. Who should participate? • Western corporate executives and managers doing business in the APAC region or relocating to this region. • Multi-cultural teams members and team leaders. • HR managers; Global leaders. • Individuals willing to develop their self awareness for professional and personal competencies development.

FCCS Training Catalogue 2013

Achieving Success in China and Singapore Key Objectives and Takeaways: Asia can be one of the most challenging places to do business especially for the Westerners who are new to this part of the world. The largest consumer market in Asia would be China and the best platform in doing business in Asia would be Singapore. Therefore, we need to understand the business values, the preparation and the workables (and unworkables) in China and Singapore. This is especially important if you are dealing with the Chinese businessmen with the difference in the culture and characteristic between them in both China and Singapore. This workshop will provide an insightful approach to help you to attain success in China and Singapore in terms of analysis of case studies, concepts and applications. Participants will be able to identify and learn: • Differentiating between the culture and characteristics of the Chinese businessmen in China and Singapore. • Identifying current Business Environment in both China and Singapore. • Focusing on the concept of working through the Chinese way. i.e. decision making process, negotiation style and tactics. • Employing direct and personal contacts and strategies for achieving successes with your customers or partners.

Date: Thursday 05 December 2013 Time: 08:30am – 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: CHINESEGAGA INTERNATIONAL GROUP

Training Content: Real and current case studies will also be covered during the workshops. Participants can also provide their personal experience and case studies during the discussion session. Who should participate? • • • •

Top managers: CEO, Presidents, Vice-presidents Business Strategists Sales, Marketing Directors, Managers Entrepreneurs

FCCS Training Catalogue 2013

Professional Skills

FCCS Training Catalogue 2013

Forecast: How To Improve Their Accuracy? Key Objectives and Takeaways:

Date: Thursday 24 January 2013

This hands-on training provides a very practical first approach to forecasting methodology, terminology, concepts and applications.

Time: 08:30am – 12:30pm

Trough step-by-step exercises based on real-life sales, participants learn to identify data components, use algorithms and build a forecast. You will learn and practice several techniques to: • Build and generate accurate forecasts. • Improve forecast accuracy in order to: - Increase customer satisfaction by improving availability and service level of the products. - Optimize inventory by reducing obsolescence. - Increase sales revenue by reducing stock outs. Training Content: • Introduction. • Forecasting fundamentals: - Forecasting elements. - Statistics vs. market intelligence. - Choosing the right aggregation. • Implementing forecasting: - Forecasting process model. - Forecasting discipline. - Forecasting tools. • Measure and improve forecasting accuracy: - Mini case. • Case study: conquer silos to improve accuracy. • A step further: Sales & Operations Planning (S&OP).

Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: ICOGNITIVE

Who should participate? - Operations directors/managers. - Sales & Marketing directors/managers. - Finance directors/managers. - Purchasing directors/managers. - Demand & Supply managers. - Sourcing & Procurement managers. - Production managers. - Distribution and Logistic managers.

FCCS Training Catalogue 2013

Mastering Budgeting & Cost Control Date: Thursday 04 April 2013 Time: 08:30am – 6:00pm Duration: 1 day Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 590 S$ (Members) 720 S$ (Non-Members) Number of participants: 4 to 15

Key Objectives and Takeaways: After attending this training, participants should be better prepared to: • Reduce the time to produce a budget. • Deal with opportunities in the face of budget restrictions. • Include contingencies for future uncertainty. In particular, this training will focus on skills and techniques in order to: • Review the benefits and drawbacks of different budgeting methods, and when to use each approach. • Use a structured approach to prepare a budget. • Understand how costs behave to help with budgeting for expenditure. • Budget appropriately for risk and defend budgeted contingencies. • Manage financial performance, understanding variances and taking action to achieve your budget and objectives. This course deals with management accounting.

Trainer: Mr Jean-Yves Le Corre Executive Director BEST OF MANAGEMENT

Training Content: • • • • • • • • • • • • • • •

Budgeting preparation and method. Case study: reviewing a simple budget scenario. Nature and behavior of costs. Understanding different costing methods and their relevance to decision making and budgeting. Stock forecasting and how to calculate the minimum quantity needed. Apportioning overheads. Facing the actuals. What are the variances and why are they important? Understanding the significance of changes in variances. Flexing the budget. The cash budget. Why they are needed, do high profits necessarily mean everything is going well? Presenting the departmental budget Personal development Action planning - the essential next steps

Who should participate? Budget holders, cost centre managers and those who manage a Department or event budgets who wish to acquire first principles and techniques, or discuss challenges and solutions in implementation of budgeting & cost control practices in Asia region. 24

FCCS Training Catalogue 2013

Corporate Social Responsibility (CSR) Foundation Course – With an Introduction to ISO 26000 Key Objectives and Takeaways: This training will provide you with the necessary knowledge and guidance for designing and starting a CSR/Sustainable Development programme in your organisation, or implementing CSR activities in a specific department of your organisation (Procurement, HR, Production, Communications...). Training Content: The training will: • Make the business case for CSR/Sustainable Development and give you insights on their benefits for your company. • Give an understanding of main CSR/Sustainable Development concepts and standards, and of the Southeast Asian CSR context. • Introduce international CSR instruments (ISO26000, OECD Guidelines for multinational enterprises, ILO instruments, UN Guiding Principles for Business and Human Rights). • Focus on practical skills and methodology for designing a CSR Policy and implementing CSR programmes. This will cover ISO 26000 main topics (environment, human resources, human rights, stakeholders, product responsibility, fait operating practices and governance). • Provide an overview of CSR tools (assessment, environmental management system, impact assessments, reporting...). • Provide a basic list of useful CSR organisations at the global, Asian and Singaporean levels. • Share with trainer and other delegates.

Date: Thursday 16 May 2013 Time: 08:30am – 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mrs Joëlle Brohier Meuter Director ANAKOUT CSR CONSULTANCY

The training will mix lecture, exercises, group game, discussions, and highlights best practices and failures. Who should participate? • CSR practitioners. • Managers with responsibilities such as procurement, HR, production, communications, public affairs and who are responsible for implementing CSR/Sustainable Development activities/programmes as part of their tasks. • Professionals/individuals with an interest in CSR/Sustainable Development. • Professionals from companies, NGOs, government, investors.

FCCS Training Catalogue 2013

Marketing and Advertising Strategies in Asia â&#x20AC;&#x201C; 4th Edition Date: Thursday 26 September 2013 Time: 08:30am â&#x20AC;&#x201C; 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mr Christophe Le Yoanc Managing Director S2M

Key Objectives and Takeaways: This program accelerates the acquisition of marketing skills and prepares managers to resolve strategic and operational marketing problems in Asiaâ&#x20AC;&#x2122;s fast-changing environment. It enables them to lead effectively and ultimately get to their next level in their careers. This program includes a balanced mix of modern marketing principles, concrete case studies and group discussions. Training Content: 1) Strengthening key marketing skills: - Going beyond products and services with branding. - Understanding the concept of brand identity. - Gaining consumer insights. - Developing a differentiated & relevant value proposition. - Choosing segmentation, targeting & positioning strategies. - Developing & assessing advertising ideas with agencies. - Preparing and presenting a marketing plan. 2) Uncovering the Marketing Landscape: - Reviewing recent best campaigns & agencies in Asia-Pacific. - Creative, media, PR, event, direct, CRM, digital, production, research. 3) Understanding success factors in digital marketing: - Assessing the state of digital marketing in Asian markets. - Integrating digital channels in marketing campaigns. - Engaging consumers with social media. - Defining and measuring digital-marketing ROI. Who should participate? Middle and Senior managers from all business sectors. The content of this program is applicable across a broad range of business situations (B2B and B2C) and delivers lasting value to organizations that sponsor participants.

FCCS Training Catalogue 2013

Effective Negotiations Key Objectives and Takeaways: • • • •

Introduction to negotiation. Negotiation techniques and methods. Negotiation preparation and documentation. Processes and tips.

Date: Thursday 03 October 2013 Time: 08:30am – 12:30pm Duration: 4 hours

Training Content: This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques, concepts and also cultural issues that are required to manage negotiations successfully. • • • • • • • •

Negotiation types and situations. Negotiation preparation. Communication during negotiations. Negotiation methods. Legal considerations & documentations. Cultural & interpersonal issues. Case studies. Benefit realization.

Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 235 S$ (Members) 310 S$ (Non-Members) Number of participants: 5 to 15 Trainer: Mrs Susanne Cupic Instructor GLOBIBO SINGAPORE

Who should participate? Anyone who has to negotiate agreements with others. People who have found the negotiation course helpful include entrepreneurs, directors, managers, sales consultants, HR managers, purchasing officers.

FCCS Training Catalogue 2013

Jobsearch / Recruitment

FCCS Training Catalogue 2013

Perfect Your Resume and Master Linkedin to Boost Your Job Search in Singapore Key Objectives and Takeaways: - Creating a resume that gets results. - Resume and Linkedin profile mistakes to avoid. - How to format and develop an effective resume, how to formulate professional accomplishment statements. - What employers are really looking for, and how to highlight your competencies and achievements. - Working with recruiters in Singapore. - How to use your Linkedin profile and move your best self forward. - How to connect to the right people on Linkedin, what message to send them to get them to notice you. - Differentiating yourself on Singapore’s job market. - Key information on Singapore’s recruitment processes. - Join a group of like-minded job seekers, and stay in touch with them during the entire job search process, to stay motivated and up to date on the latest employment related event in Singapore. Training Content: Whether you are new to Singapore or already work here and are looking for a job, how much do you know about the Singaporean job market? In this workshop, you will find all the answers to your questions about Singapore’s employment trends, its job market and recruitment practices. Are you unsure how to update your resume and Linkedin profile to reflect the transferable skills and value you can offer an employer in Singapore? In this program, you will learn how to create a 'functional' CV, which will get you noticed, and get that vital foot in the door to your next job. The end result is a not only a resume and profile that helps you to get the interview, but also becomes something that you feel confident speaking about and answering questions at interviews too.

Date: Tuesday 22 January 2013 Tuesday 19 March 2013 Tuesday 21 May 2013 Thursday 10 October 2013 Time: 08:30am – 12:30pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 190 S$ Number of participants: 8 to 12 Trainer: Mrs Halima Bel-Bachir Executive Coach Mrs Christine Reuther Executive Coach STEP UP

Who should participate? • Job seekers of all industries, whether with professional experience in Singapore or new to the country. • Seasoned executives with many years of relevant experience looking to leverage their background. • Returners, those resuming work following a career break, and career switchers. • Students looking for a first job, or young executives looking to take their career to the next level in Singapore.

FCCS Training Catalogue 2013

Effective Networking Strategies for Job Seekers Date: Tuesday 22 January 2013 Tuesday 19 March 2013 Tuesday 21 May 2013 Thursday 10 October 2013 Time: 2:00pm – 6:00pm Duration: 4 hours Venue: FCCS Meeting Room 541 Orchard Road #09-01 Liat Towers Price: 190 S$

Key Objectives and Takeaways: - Using social networking effectively such as Linkedin. - Improving your networking skills. - Developing a networking strategy. - Targeting industries and companies. - Developing and building a network of contacts. - Crafting your stand-out message based on your personal skills and passions. - Successful networking and online media strategies. - How to strengthen and refine your personal brand. - Make a great first impression. - Learning how to introduce yourself to others to create meaningful 2-way conversations. - How to use personal contact cards & follow-up strategies to turn networking moments into longer-term contacts. Training Content:

Number of participants: 8 to 12 Trainer: Mrs Halima Bel-Bachir Executive Coach Mrs Christine Reuther Executive Coach STEP UP

Struggling with networking for a job? Meeting with people but feeling like you are spinning your wheels? Not sure how to promote or brand yourself to create meaningful connections that can lead to real job opportunities? This workshop was developed especially for you, whether you think you are a shy networker or a networking black belt, you will learn how to design your own strategy, at your own pace. This program gives each person a chance to practice their job seeking strategy while receiving feedback and/or advice on their networking skills. Who should participate? • Job seekers of all industries, whether with professional experience in Singapore or new to the country. • Seasoned executives with many years of relevant experience looking to leverage their background the best way possible to gain access to unique job opportunities in Singapore. • Returners, those resuming work following a career break, and career switchers. • Students looking for a first job, or young executives looking to take their career to the next level.

FCCS Training Catalogue 2013

Training Providers

FCCS Training Catalogue 2013

Training Providers 1-2-WIN EXECUTIVE COACHING focuses on Executive Coaching and support to career-development, in Singapore and Thailand since 2006. TRAINING MODULES

Its clients encompass world-famous Fortune-500 companies, successful CEOs and fast-growing SMEs.

Personal Development • p 8 High-Impact Communication & Presentation Skills Across Cultures, with VideoPractice.

Its Managing Director, Jean-François Cousin, is one of only three “Professional Certified Coaches” accredited by the International Coach Federation in Singapore (as of December 2009). He has coached over 150 executives from over 12 nationalities.

Management • p 12 Highly Effective Management Practices for Asian and Western Managers Working Across Cultures. • p 19 Long-Term Thinking, Strategy & Budget Building: Identify Which Strategies Can Create Further Value For Your Company.

Mr Cousin also conducts highly effective group-coaching workshops, emphasising practice (role-plays), “learningwith-movies”, requesting action-plans and commitment from participants.

Website: www.1-2-win.net

ANAKOUT offers consultancy, research and training services in the field of CSR (Corporate Social Responsibility) and Sustainable Development: • Staff awareness rising. • Information, research, benchmark, stakeholder engagement. • Policy designing and implementation. • Project management. • Monitoring and assessment.

TRAINING MODULES Professional Skills • p 25 Corporate Social Responsibility (CSR) Foundation Course – With an Introduction to Iso 26000.

It specialises in the following areas: • CSR and Sustainable Development in developing and emerging countries, including social and environmental aspects, poverty alleviation and social ventures, diversity and capacity building, respect and promotion of international institutions instruments and frameworks. • CSR disclosure, transparency, stakeholder information and engagement. Its founder, Joëlle Brohier has received a Master In Management (Sup de Co Rouen Business School, France, 1988) and a Postgraduate Diploma in Environmental Decision Making (Open University, United Kingdom, 2005).

FCCS Training Catalogue 2013

Training Providers BEST OF MANAGEMENT, created in 2006, is the leading platform in Asia for localising management practices in the field of financial and operational performance, managerial control and internal auditing. Jean-Yves is a Sloan Fellow from London Business School, graduated from the University of London (Msc in Management ) and from ESCP Europe, Specialised Master in Auditing. He is a Certified Internal Auditor from the Institute of Internal Auditors. Prior to his role as a coach and independent consultant, Jean Yves gained extensive experience in finance and internal audit roles in large corporations (Lafarge, Cogema, Heineken Group. N.V). He was in charge of the corporate planning for the mining activities of Cogema where he prepared the 10-year strategic and financial plan of a major business unit, implementing the financial modeling tools for financial planning, consolidated balance sheet and P&L accounts estimates and cash flow analysis. Website: www.bestofmanagement.com

TRAINING MODULES Professional Skills • p 24 Mastering Budgeting & Cost Control.

Cegos, Europe’s largest training organization, has its Asia Pacific HQ in Singapore as a recognized hub for excellence within the L&D industry. The Cegos Group was founded in 1926 in France, and is one of the world leaders in professional training for managers and their teams. In 2011, the Cegos Group achieved a turnover of S$300 million and trained more than 200,000 managers internationally. The Cegos Singapore hub adds to its existing operations in China and Hong Kong and will give an extra dimension to Cegos services by making it more accessible to clients across Asia Pacific. Cegos is one of the few global organizations able to support organisations in their international training and development initiatives. The Cegos ‘Think Global, Learning Local’ philosophy is demonstrated by a robust and localised offer in diagnostics, blended learning, face-to-face and e-learning, including a substantial portfolio of learning solutions in Mandarin. Website: www.cegos.com.sg

TRAINING MODULES Management • p 14 Learning Bites: Leading with Impact. • p 18 Learning Bites: Problem Solving.

FCCS Training Catalogue 2013

Training Providers CHINESEGAGA INTERNATIONAL GROUP provides training and support for global companies and business people by equipping with the necessary knowledge, skills and competencies within the business environment and culture of China and other Asian regions. CHINESEGAGA provides customized training and crosscultural management workshops / seminars for corporations and organizations that required specialized area of focuses and issues globally.

TRAINING MODULES Management • p 15 Business Etiquette in China and Singapore. • p 21 Achieving Success in China and Singapore.

Our value-added programmes and services: - Corporate training programmes (Generic / Customised). - Cross-cultural management workshops / seminars. - Cultural immersion programmes for corporations and individuals. - Chinese cultural tours and corporate trips. - Executive coaching and management consultancy. Our founders, Han Yanni & Paul Tan both hold a Master of Education from RMIT University with over 10 years’ of professional experience as corporate trainers and executive coaches. Website: www.chinesegaga.com CROSS-CULTURE LINK supports global managers in developing their leadership competencies and cross-cultural management skills by providing coaching services and tailored training sessions in the APAC region. Cross-culture Link’s Managing Director, Catherine Claudepierre, has more than 12 years of professional experience as a trainer, facilitator & coach (ACC-ICF) in Apac, helping managers to increase their personal & professional effectiveness.

TRAINING MODULES Management • p 13 Coaching Essentials. • p 20 Managing Cultural Diversity in APAC.

Cross-culture Link’s services include: • Trainings: Intercultural management and cross-cultural trainings, essentials of leadership skills, conflict resolution, influencing skills, negotiation skills, communication and presentation skills, interviewing skills. • Executive coaching and group coaching. • Personality assessment: MBTI profiling level 1 and 2 for self awareness and practical applications in the organizations (communication, problem solving, decision making, team building, career orientation...). • Team Building. Website: www.cross-culturelink.com

FCCS Training Catalogue 2013

Training Providers GLOBIBO provides professional translation and interpretation services, as well as language courses and corporate training. They are based in 20 countries and work with over 30 languages to help companies and individuals communicate all over the world. Their language and cultural services comply with international quality standards. They also offer fully customised cross-cultural training for improved communication with people from different cultural backgrounds. They offer leading cross-cultural training programme and industry specific curriculum, e.g. Finance, Automotive, Hospitality, Oil & Gas, among others. They are also the market leader in learning aids & training methods. Susanne Cupic is currently an instructor with Globibo Pte Ltd. She is a very experienced corporate trainer and has been involved in conducting corporate training courses both locally and overseas. A passionate human capital developer with more than 10 years of hands on experience in teaching, training, development, and client servicing in the corporate and teaching world. Website: www.globibo.com

TRAINING MODULES Management • p 16 New Managers: Effective Delegation in a Multicultural Environment. Professional Skills • p 27 Effective Negotiations

HARMONY & MOBILITY CONSULTING is a Human Resources agency settled in Singapore, Beijing, Brussels and Casablanca, specialized in helping and driving global managers in their own mobility and integration. The services include career assessment, job search program and mobility support, as well as induction program, executive and group coaching. Françoise Carbonnel has been HR Consultant for 20 years and coach since 2008. She had worked in outplacement, job search, recruitment, and career management, and spent most of her career working for a Human Resources agency in Paris. In 2008, she set up Harmony & Mobility Consulting. Aude Beneton is HR consultant and coach. She has an engineer background with 10-year experience in change management and people management in operations at Nestle France, and 4-year experience in entrepreneurship in Singapore. She is currently attending the INSEAD Executive Master “Consulting and Coaching for changes". Website: www.harmonymobility.com

TRAINING MODULES Management • p 11 How to Efficiently Take on New Responsibilities in Asia.

FCCS Training Catalogue 2013

Training Providers iCOGNITIVE is a fast-growing international consulting firm specialising in supply chain management with offices in Asia and Europe. Responsive and highly-focused, their senior consultants are actively involved in every client engagement. Over the years they have gained hands-on experience in supporting their customers with their supply chain challenges.

TRAINING MODULES Professional Skills • p 23 Forecast: How To Improve Their Accuracy?

Fully committed to measurable performances and improvements for their clients’ operations, they focus on solving “the right problem” through a structured end-toend vision of the supply chain. Their applied research capabilities empower executives to make more effective decisions to optimise their operational strategy. By transferring their supply chain knowledge to the client’s team, they ensure that the solution implemented is sustainable long after the project has finished. Website: www.icognitive.com

OPEN YOUR EYES consulting provides intercultural training for French and Asian students, individuals and professionals working in an international setting in Singapore and Asia. We offer tailor-made programs to our clients based on their real needs. Open your Eyes consulting believes all cultural differences is an asset that will increase your company’s efficiency in the global marketplace. Thus, knowing how to deal with intercultural issues is utmost important. We offer high quality training programs conducted in groups or one-to-one, delivering the following benefits: • How to manage and overcome cultural differences. • Intercultural approach of Europe. • Intercultural approach of Singapore. • Essentials of cultural markers. Our techniques are totally adaptable to your requirements.

TRAINING MODULES Management • p 11 How to Efficiently Take on New Responsibilities in Asia.

Open Your Eyes consulting works with prestigious business schools, individuals and companies. Our founder, Diane de Thomasson, has a high degree teaching diploma and a French literature PhD. She has been involved in fundamental research, for many years, on cultural filters. Her body of work is especially relevant in the French and Singaporean intercultural exchanges.

FCCS Training Catalogue 2013

Training Providers With a direct network of six offices in Asia and Europe, THE RESILIENCE INSTITUTE delivers high impact, practical and evidence-based Resilience trainings by bringing together modern preventative medicine, positive psychology, emotional intelligence, cognitive behaviour therapy and neuroscience. Over 20,000 people have attended our Resilience courses. Prior to establishing the Resilience Institute in Singapore, Thierry held the position of Regional General Manager Greater China for the British listed company Regus. He has twenty years of business management and development experience in the Middle East, Europe, and Asia where he has been living since 2004. Thierry is an accredited trainer of the Resilience methodology in South-East Asia, a certified trainer in emotional intelligence and in Qigong. He is an active Taichi practitioner and a passionate runner. Recent client assignments include keynotes, workshops, coaching programmes and consulting services for organizations like P&G, Deloitte, Shell, Sony, Duke-NUS Medical School and the Government of Singapore Investment Corporation. Website: www.resiliencei.com

TRAINING MODULES Personal Development • p 7 Building Resilience Through Stress Mastery.

S2M is a marketing agency that specialises in developing marketing conversations between brands and consumers in Asia. Its prime expertise lies in gaining deep consumer insights for a broad range of marketing issues. Such issues typically include: understanding consumer experience, needs and aspirations towards a category, identifying and testing new product and service development opportunities, developing compelling functional, emotional and self expressive benefits, measuring brand-consumer relationships on brand websites and creating communities of high-value consumers for a brand. Christophe Le Yoanc is the managing director of S2M. Christophe has consulted for client companies such as Singapore Airlines, Nike, Nestle, Kraft Foods, and Asia-Pacific Breweries. He has been living and working in SouthEast Asia for more than 15 years.

TRAINING MODULES Professional Skills • p 26 Marketing and Advertising Strategies in Asia – 4th Edition

FCCS Training Catalogue 2013

Training Providers A job search can be a seemingly endless process — often full of dead ends, frustration and anxiety. But it doesn’t have to be painful. STEP UP launched in 2012 the very first workshops in French for job seekers in Singapore, helping French speaking executives and professionals of all backgrounds to plan, prepare and re-energize their job search. Christine Reuther and Halima Bel-Bachir are both Executive Coaches and came together driven by their passion to empower people in the workplace, to arm them with the right knowledge to succeed in their careers.

TRAINING MODULES Jobsearch / Recruitment • p 29 Perfect Your Resume and Master Linkedin to Boost Your Job Search in Singapore. • p 30 Effective Networking Strategies for Job Seekers.

Step Up workshops now offer to both French and English speaking job hunters a complete set of tools and proven strategies to distinguish themselves from other candidates, develop and practice appropriate responses to difficult questions during interviews, create a resume and LinkedIn profile that get results, improve their networking skills and develop a proactive job search strategy. Website: www.stepupyourskills.com

STINT ON STAGE-CORPORATE works with executives to develop their leadership, communication and creativity skills. Programs draw from the latest management & people development theory, combining it with creative arts processes to give people a competitive edge in business. They communicate more effectively, enhance working relationships, increase their self-confidence, innovate more actively and think more creatively. Nicole Stinton has worked as a corporate trainer, executive coach and business manager for over fifteen years in Australia, Asia and Europe. One of the value adds Nicole brings to sessions is her early career experience as an actor and voice specialist. During workshops, she utilises her acting skills to demonstrate behaviours believably, roleplay effectively and make workplace simulations realistic for participants. TRAINING MODULES Personal Development • p 9 Dynamic Public Speaking Management • p 17 Working Effectively in Virtual Teams.

Nicole holds a Masters of Business Administration and a Bachelor in Communications & Culture. She has published four text books on the arts and is currently writing a new book called "Working in a Virtual World", due to be published in mid-2013. Website: www.stintonstage.com

The French Chamber of Commerce in Singapore 541 Orchard Road #09-01 Liat Towers Singapore 238881 Tel: 6933 1350 Fax: 6933 1398 www.fccsingapore.com admin@fccsingapore.com