The elderly people prefer to be cared at home, not at a nursing facility or hospice

Lily Mae Home Care, the only Turkish company in the UK that provides home care for the elderly, makes the lives of the elderly easier with its many services, such as assisting with bathing to cooking, shopping, to monitoring medication.

The proportion of the elderly people in the UK population is increasing with each passing year; the population is rapidly aging. However, with the aging of the population, the elderly, who have difficulty meeting their physical needs as they get older, and who cannot live without support, need care.

Lily Mae Home Care, founded by Alkan Özkan and Sarah Tyrrell who have gained many years of experience in healthcare and care services, offers services that will make life easier for the elderly in this process. Lily Mae Home Care Owner and General Manager Alkan Ozkan, who came to the

44 Turkish British Magazine I January - February 2020 UK in 2006 and has been working in the field of home care services since 2010, said, “We offer care to elderly people in their own homes. Because the elderly here do not want to go to nursing facilities and want to live freely in their own homes,” he says.

The only Turkish company providing home care services Lily Mae Home Care, the only Turkish company in the UK that provides home care in 2016, currently employs about 30 provides services to 50-55 people. Explaining that the majority of their employees are people coming from the NHS, Ozkan said, “There are people for whom we provide 24-hour care or people who only receive one hour of care each day. We offer services tailored to people’s needs.”

Personal Care, 24/7 on-demand call service, daily checks, palliative care, medication management, daily life support, food preparation, social activities, etc. are only part of the services given by Lily Mae. “Under what we call personal care, the services include assisting with showers or baths, ablutions, administering their medication, cooking, and for some, cleaning; shopping, changing medicines when

they need assistance,” says Alkan Özkan.

The majority of the patients that Lily Mae Home Care provides care for come through the tenders made by NHS, said Alkan Ozkan, “Our patients come through social services tenders or through our private customers. ‘ End of life care’ i.e. people who are in the last stages of their life with incurable illnesses are also trusted to us, through special procedures, “he said. Lily Mae’s services are at international standards

Sarah Tyrrell, Operations Director of Lily Mae Home Care, said that in the UK health and social care services are supervised by the Care Quality Commission (CQC), the independent regulator of health and social care, and that all services at Lily Mae are offered in accordance with the standards. it attracts attention. She stated that CQC monitors the services in 5 main areas, i.e. safe, effective, caring, responsive, well-led. Lily Mae meets all these criteria.

We are open to cooperation in health tourism Ozkan, who says that the patients they provide home care for, wish to take a holiday from time to time, states that they may be interested in health tourism because of both the holiday resorts and alternative treatment residences.

“Many of our customers want to go on vacation, but they don’t have a place to go for a holiday. Turkey, for example, is paradise. You go to Akcay, Mount Ida, there’s plenty of oxygen. Lung disease called COPD is very prevalent in England and the best treatment for it is plenty of clean oxygen which can be found in Mount Ida. Also, thermal spas are ideal for people with rheumatism. There’s no reason why people shouldn’t go there, because they know all of this, already. As Lilly Mae, we are open to collaborating on this area.”

Franchise Partnership Model in Home Care Noting that Lilly Mae has become a very respected company in a short time, Alkan Özkan continues: “We have a good report from the CQC. Looking at our financial performance, our annual turnover is close to a million. We’re doing pretty well with our current situation.” On a successful path, Lilly Mae’s recent home care franchising model will be expanding its service area. Alkan Ozkan explains the model: “We educate franchisees for a year, under what we call mentoring, and aim to get back the principal amount people invested along with some profit. We offer people a franchise partnership model. We teach the business to those who want to build a partnership model. The important thing is to gain some experience and get them to transfer this experience into their work. Home Care is a business that is much needed and has continuity. We also want to make sure that more Turks are involved.” With this model, Alkan also wishes to break the prejudice that believes ‘Every Turk in the UK will be a kebab shop owner or barber’: “Our people can work professionally anywhere in the UK”.