2 minute read
10 QUESTIONS WITH KELLY MICHAEL
Kelly Michael has worked retail or held a customer service position since she was 16 years old. She has been married for 26 years and worked for Dell Computers for five years before leaving to stay home with her two daughters. After being a stay-at-home mom for 15 years, she decided to re-enter the work force, getting a job at a local bank before she was asked to interview for the executive director position with the Liberty Hill Chamber of Commerce. Three years later, Kelly loves and continues to work with business owner/managers, helps plan ribbon cuttings, and assists with local festivals. In her down time, she loves to relax with a good book and travel with family.
THE BEST LEADERS SUPPORT THEIR TEAMS by communicating with the members, and helping them find ways to showcase their business.
I DEFINE A GREAT ORGANIZATIONAL CULTURE AS ONE that has open communication, commitment to growth, and shared goals.
ONE THING I TRY TO DO EVERY DAY IS call five members to see if they need anything or would like to see the Chamber make any changes.
I FEEL MOST ALIVE WHEN I can help a business find a solution to a problem.
TO AVOID DISTRACTIONS I put earbuds in and listen to music.
I HANDLE NEGATIVITY BY letting people know I am listening to them and understand the complaint. I have been in a customer service job most of my working career; you learn not to take it personally.
ONE THING THAT IS DIFFICULT FOR ME BUT I ENJOY IS speaking in front of a crowd.
MY BEST ADVICE FOR HANDLING CHANGE IS you have to learn to change with the times, good or bad. Our town is growing, people don't like the growth and want to stop it, you cannot stop it, you just have to be a part of the conversation and be involved.
IN TEN YEARS I HOPE TO be retired.
I DEFINE SUCCESS AS keeping our current members feeling supported and helping new members see the value of the Chamber.
