Bridging the Communication Gap

Have you ever felt like when you are talking to a team member that you are talking to a wall? Effective and intentional communications are essential in any workplace and critical components to ensure objectives are received and understood accurately. In this article, we will explore the DISC profile system and the importance of intentional communication in the workplace, particularly between different generations.

The DISC profile, based on the research of Dr. William Marston, author of “The Emotions of Normal People,” is a tool to identify communication styles and provide insight to help you communicate with your team. It aligns individuals with four communication styles, each with strengths and weaknesses.

 Dominance: People with dominance communication styles are assertive, direct, and results-oriented. They are often seen as strong-willed and decisive.

 Influence: People with influence communication styles are outgoing, enthusiastic, and persuasive. They are often seen as friendly and charming.

 Steadiness: People with steadiness communication styles are patient, loyal, and supportive. They are often seen as reliable and trustworthy.

 Conscientiousness: People with conscientious communication styles are analytical, precise, and detail-oriented. They are often seen as accurate and careful.

Understanding individual styles and using them with intent is essential in the workplace. Not only does the facilitating the process ensure messages are received and understood accurately, it also helps build trust and respect between colleagues. The blend and intentional management of different styles can create a positive work environment and is particularly important between different generations working together.

Baby Boomers, Generation X, and Millennials have different communication styles and expectations. Baby boomers value face-to-face communication and prefer to discuss issues in person. GenXers prefer a more direct communication style and appreciate quick, concise communication. Millennials prefer communication through technology and value collaboration and feedback.

By understanding the differences, tailored conversations can be used to bridge gaps and create a more cohesive workplace. Implementing a process for teams to learn and develop their understanding can increase self confidence and coworker trust. Recognizing each team member's communication in order to match their preferences ultimately enhances the results. As well, clarity creates a positive work environment and by conveying clearly and respectfully, colleagues can build trust and respect. This can lead to increased job satisfaction and motivation.

Understanding how to communicate is essential in the workplace to ensure messages are received and understood accurately.

Key Takeaway

The DISC profile system can be a valuable tool in recognizing communication styles and adapting messages accordingly. Conversations that are clear and aligned with the recipient's style significantly boost productivity and job satisfaction. In the workplace, intentional communication and mutual respect for diverse communication styles are especially crucial in bridging generation gaps and fostering an atmosphere of appreciation for individual differences.

JODENE O’BRIEN, SR. PARTNER, ACTIONCOACH CENTRAL TEXAS Prior to joining ActionCOACH, Jodee was CEO of United Way of Williamson County. Her executive level leadership and turnaround expertise in business bring another level of knowledge to her client’s businesses. Her passion to help families thrive ties into ActionCOACH’s mission of guiding businesses to conquer the challenges in this changing environment.