Operations

Sarah Hammond, Chief Technology Officer

The year to March 2022 has seen a continuation of major operational projects established during the pandemic, including investment in remote working infrastructure and digitisation of our document management processes.

Since completing the integration of Vine Property Management into Fisher German, our office network has exceeded 25 and there is an ever-growing desire from colleagues to work cross-regionally and remotely. Our offices are undergoing huge transformations to meet the requirements for agile working and team collaboration spaces, which require constant investment and maintenance. As a result, I am delighted that we have grown our IT and systems development teams, and

Our offices are undergoing huge transformations to meet the requirements for hot desking and team collaboration spaces, which require constant investment and maintenance.” appointed a facilities coordinator, to meet these demands.

Cyber security is a key priority for us and our focus for 2022/23 will be on making sure colleagues are sufficiently trained to recognise the most sophisticated cyber-attacks, rolling out multi-factor authentication across all devices and making sure our suppliers play their part in helping us to protect client and colleague data.

We were also pleased to launch our new CRM system, Lucid, this year, which will give colleagues more powerful data to really understand our clients and create more crossdivisional opportunities. This has been a huge undertaking, transferring data from across numerous systems into one, intelligent management system that gives us access to the data we need all in one place. Our next phase of development will be to integrate our conflict of interests process into Lucid to streamline tasks, save time and create a better user experience for our teams.

Guy Hemus, Chief Operating Officer, Property Management & Consultancy

The organisation of our firm into four national divisions last year is reflective of our continued growth; we recognise that as specialists in our respective fields, we are best placed to make the day-to-day operational decisions about how we run our divisions, under the leadership of Divisional Managing Partners and with central business support from Shared Services.

Following this restructure, and with Vine Property Management merging with Fisher German in April 2021, we now boast one of the largest full-service property management teams in the UK which I am proud to be a part of.

The constant drive to perform to our best individually, divisionally and firmwide is one which our colleagues relish, and which ultimately best services our clients.”

When each of our divisions operates efficiently, profitably and competitively, we deliver better results both for ourselves and our clients. Of course, there are constantly opportunities for us to collaborate cross-divisionally and one of the crucial changes implemented as part of the new structure is fair recognition for introducing work to other parts of the business. As a result, within the first year our colleagues introduced more than £800,000 of work to other divisions, ensuring that the right person for the job is always put in front of the client. The constant drive to perform to our best individually, divisionally and firmwide is one which our colleagues relish, and which ultimately best services our clients.