BRINGING THE FISH AND CHIP INDUSTRY TOGETHER SINCE 1913 ISSUE 1 // FEBRUARY 2019
FOR MORE INFORMATION, AND HOW TO BECOME A MEMBER VISIT: WWW.FEDERATIONOFFISHFRIERS.CO.UK
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Discounts are offered on premiums payable on the Wrapped Insurance policy arranged by Ryan Insurance Group Ltd when an ANSUL system is installed. Discounts are offered on the premium otherwise payable by the customer and does not affect Ryan Insurance Group Ltd freedom to offer discounts to other customers and/or greater discounts to customers taking theTyco product.
Please note that Johnson Controls International (JCI) will process and may transfer your Personal Data (e.g. name, contact) for the provision of our services to you and by contacting this number you consent to such processing and transfer. Please also note that JCI, our partners and affiliates may reach out to you with marketing and promotional information on our products and that by contacting us at this number, you consent to receive such communications.To find out more or to unsubscribe from marketing communications, please see: http://tycofsbp.com/PrivacyPolicy/PrivacyPolicy.pdf. Please note thatTyco Fire Protection Products is part of JCI. AD-2017-6-A
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WELCOME TO THE
FRIERS
FISH
REVIEW
CONTENTS 12-13
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PRESIDENT’S NOTES As another year begins things are starting to get busy again at NFFF HQ. We are due to launch our new website, NFFF.co.uk, which is mobile responsive making it easier to read the latest news and information wherever you are. The new website will also have a members only area that will eventually contain lots of useful documentation and extended news items etc. It’s been a year in the making and we are very excited to get it out there. We have a couple of other projects we are working on too which will continue the changes we are making to the organisation so watch this space!
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CONTACT US National Federation of Fish Friers Federation House, 4 Greenwood Mount Leeds LS6 4LQ Tel: 0113 230 7044 E-mail: mail@federationoffishfriers.co.uk Web: www.federationoffishfriers.co.uk
FISH FRIERS REVIEW Issue 2 Copy Deadline - 22nd February 2019 Booking Deadline - 1st March 2019 Publication Date - 29th March 2019 Designed & Produced by Tebays, Leeds. Tel: 0113 200 5032. www.wearetebays.co.uk If you would like to stop receiving the Fish Friers Review, please contact the NFFF Head Office on 0113 230 7044 and we will remove you from our mailing list.
2019 is likely to throw a few challenges our way: commodities are high and there is a bit of uncertainty in the economy, to say the least, but I have always advised owners to trade at the quality end of the industry as that’s where your skill and passion will come into its own. Service is also something that can make you stand out. The fish and chip shop can be the heart of the community and the one place people can call in and get talking to their neighbours. The fish and chip industry is going to change, it has to if it’s going to survive, but we have so many things in our favour that it will remain the nations favourite. It is a good time to look at your operation and see what changes you can make. The NFFF are going to be running courses designed to minimise your waste and maximise your profits. Quoting Mark Petrou...you make your money when you are closed! Contact the office for more details on 0113 230 7044. My other tip is to get involved in all the events and awards! These can make a huge difference to your business and make you stand out from the rest! They are also great for team morale! We are always here for help and advice. The NFFF is run by members to help members… it is your organisation so get in touch! You will read more about the work the NFFF is currently involved with inside the magazine and on the website. We really are fighting hard for the fish and chip industry and we have a strong Board and office team to deliver what we promise but we need the support of members at these meetings to do it! If you want to learn more about NFFF Membership, the benefits of being a member, member discounts and the cover you will receive then please get in touch with the office, or you can find more information on NFFF.co.uk! Happy frying and feel free to get in touch at andrew@nfff.co.uk
Use your smart-phone to scan the QR code and learn more about the NFFF
Fish Friers Review
Andrew Crook NFFF President
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YOUR NFFF MEMBERSHIP BENEFITS! ARE YOU ACCESSING ALL OF THE BENEFITS ON OFFER TO YOU? Your membership benefit checklist!
NFFF – MEMBERS ONLY EXCLUSIVE DEALS AND SAVINGS:
NFFF – ASSURED IMPARTIAL BUSINESS ADVICE AND SUPPORT:
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£50 off the NFFF Fish & Chip Quality Award
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£50 off every fish and chip nutrition test
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Discounts on NFFF training
Unbiased, impartial practical advice and support from industry experts – and the NFFF is fully insured so your business is protected.
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Discounts on NFFF products and services
Save money with exclusive discounts and promotions for NFFF members from our Associate members – see the members area on our website for the latest offers and promotions
■ Carey Pensions – Set up your workplace pension scheme and receive £50 discount on your NFFF membership fee ■ Utility Bidder - £25 LoveToShop vouchers for every NFFF member that procures an energy agreement through them
Valitor - £25 off membership with any purchase plus other discounts (NFFF voucher required)
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Dalton’s – 10% off business for sale advertising
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Energy4 – 7% reduction in rates for NFFF members
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■ Thornhill Insurance - £50 off new business premium and the same discount off each subsequent renewal, plus free financial planning initial consultation and other benefits
Village Hotels – * 10% discount on best available room rate, * 15% discount on spa treatments (Sunday to Thursday) plus other offers (ask NFFF for details and voucher codes)
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RotaCloud – 50% discount for the first three months – online rota and staffing software system VITO UK – Special price for NFFF members on the Vito 80 £2,450 + VAT
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Business start-up - Thinking of buying a fish and chip shop? - we’re here to help
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Business issues - From perfect chips to business rates – we can advise and support you
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Business improvement - From product improvement to business expansion – we’ve got you covered.
■ Practical advice and support for all issues fish and chip related
NFFF – EMPLOYMENT ADVICE & PROTECTION: We’ll give you a confidential telephone line number for as much legal advice as you need from a qualified specialist 24 hours a day, 365 days a year. The Legal Advice line covers any employment issue affecting your fish and chip business during your membership:
■ Recruitment
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Disputes with employees or ex-employees
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Dealing with discrimination
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Employer’s responsibilities
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Redundancy assistance
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Holiday pay
■ Dismissal
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Employment compensation awards
* Offer applies to NFFF members and their staff
NFFF - LEGAL ADVICE & PROTECTION: NFFF – THE VOICE OF THE FISH FRIER: Get your voice heard! - by working together thousands of independent takeaways can achieve far more than the individual. The NFFF represents and protects the interests of the fish frier on a national level, promoting the fish and chip brand:
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Property disputes
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Health and safety investigations
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Identity theft
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Motoring prosecutions
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Dealing with national and regional media enquiries
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Representation and response on Government consultations protecting the industry against impractical regulations now and in the future
■ Employees’ pension scheme - trustee duties and responsibilities
Representation and collaboration with industry bodies to protect and promote the interests of our members.
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Any issue relating to UK and EU law affecting your fish and chip business during your membership:
■
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Work related injury
www.federationoffishfriers.co.uk
NFFF.CO.UK NFFF - TAX ADVICE & PROTECTION:
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Motoring prosecution (including personal mileage)
Telephone helpline service in respect of any UK tax matter from a qualified specialist (weekdays service):
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Business partnership disputes
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Crisis communication
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An enquiry into members tax affairs or personal tax of directors by HMRC
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Formal enquiry into business tax
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Dispute relating to HMRC regulations
All legal expenses claims are subject to terms and conditions and only cover events that occur during the term of the membership and relate to a member’s fish and chip business.
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VAT enquiry
NFFF - CRISIS COMMUNICATION: If your business is affected by bad publicity;
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Crisis communication – professional PR support following an event that has attracted negative publicity to a member’s business
Where an event has led to actual publicity online, in print or broadcast, that could damage a member’s business
NFFF - IDENTITY THEFT PROTECTION: Available 9.00am -5.00pm weekdays
■ Telephone advice to help you to keep your personal identity secure
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Specialist caseworker to help you restore credit rating and correspond with involved parties
NFFF - COUNSELLING ASSISTANCE: Confidential telephone helpline support and advice from a qualified counsellor
NFFF – EMPLOYMENT AND LEGAL DOCUMENTS: From employment contracts and staff handbooks to partnership agreements. Dip in and out of this online service as much as you need, anytime of the day or night.
■ Employment – application forms, contracts, staff handbook
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Health & Safety policy documents
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Property disputes
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Debt collection
NFFF - FISH FRIERS REVIEW: Your industry magazine produced by fish friers, for fish friers – the industry’s favourite journal since 1925. Eight issues across the year packed full of stories from across the fish and chip industry.
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Members experiences shared
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Industry news updates
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Commodity prices
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Training updates
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Competitions and promotions
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Counselling – for you, your family, your employees
NFFF – MEMBER NEWSLETTERS:
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Personal or work-related problems causing emotional upset, anxiety or worry
Sign up to our membership update email alerts
NFFF - LEGAL COSTS AND EXPENSES INSURANCE COVER:
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Legislation and regulatory updates
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New products and service launches
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New membership discount offers and promotions
Follow the specialist advice and you have legal expenses protection:
I’m a member and I want to know more about the benefits on offer to me!
■ Employment disputes, compensation awards, restrictive covenants
Give the NFFF Head Office a call on 0113 230 7044 and we would be more than happy to discuss any of these benefits and any you might want for the future.
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■ Property
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Compliance and regulation
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Statutory license appeals
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Loss of earnings
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Personal injury
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HMRC enquiry into personal tax affairs
Tax disputes
Legal defense for criminal investigation relating to business
ISSUE 9 // FEBRUARY 2019
Not a member? How much will this all cost me? Single shop membership costs £204.06 (inc VAT) a year –that’s £3.92 a week - less than the price of half a bag of potatoes – or one fish! If you were to buy just some of the employment, tax and legal cover we provide included in the membership fee, this alone could cost you more than £150 a month. If you are interested in joining the NFFF as a member or would like to know more, please contact the NFFF Head Office on 0113 230 7044 NFFF – To our members we are the 5th emergency service!
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TRAINING PORTAL NEW - NFFF: Better Business Training Course How to minimise waste and maximise profits Needing a bit of a lift for your business? If you’re finding it hard to compete on price and quality and need to improve your bottom line, this course is just what you need.
Places are strictly limited on a first come, first served basis so book early to avoid disappointment.
Hosted by David Miller, this new practical business improvement course will be run at the NFFF Training Academy, Leeds. The first date taking place on Monday 4th March has now SOLD OUT, but we will be announcing a second date shortly.
Non-member £350 (plus VAT)
Full of practical tips, new techniques and ideas, during this one-day course you’ll cover: •
Costing your product (fish and potato yields and portion control
• Fish cutting techniques • Fish Frying Skills
• Perfect Chips • Perfect Batter •
Responsible sourcing (including how to become MSC certified)
Cost: NFFF Member £300 (plus VAT)
If you need accommodation the NFFF has a discounted rate available for students through the Training Academy at the nearby Village Hotel.
Call today to register your interest Call on 0113 230 7044 or email mail@federation offishfriers.co.uk to request a call back.
The course has been designed to show you how to produce the best quality product, minimise wastage and maximise profits by adding value to your product.
Dates for the Diary
50% shipping discount on all web orders
Three-Day Training Course: NFFF Complete Guide to Fish and Chip Shop Management
DATES FOR 2019 11th, 12th, 13th March 2019
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ORDER HOTLINE 01325 377189
12th, 13th, 14th August 2019
8th, 9th, 10th April 2019
2nd, 3rd, 4th September 2019
20th, 21st, 22nd May 2019
7th, 8th, 9th October 2019
10th, 11th, 12th June 2019
4th, 5th, 6th November 2019
8th, 9th, 10th July 2019
9th, 10th, 11th December 2019
www.premier1filtration.com WE HAVE SUPPLIED INBUILT SUPERPAD SYSTEMS (TRIPLE FILTRATION) FOR FACTORY FITTING TO: MARTYN EDWARDS FRANK FORD KIREMKO (KFE) HENRY NUTTALL SCOTRANGE EDEN RANGE HEWIGO PRESTON AND THOMAS WE HAVE ALSO RETRO-FITTED FILTRATION SYSTEMS, TO INCORPORATE THE SUPERPAD, ON OLDER FRYING RANGES, E.G. KIREMKO, HEWIGO, MARTYN EDWARDS, PERFECTA ETC.
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Exclusive to T. Quality
THE NEW BLUE MBBC100
MBBS100
MCPL100
MBBL100
MFCB500
Exclusive to Blue Fish, a great selection of poly and paper carriers and greaseproof-lined bags, all designed to help you serve your customers as well as you can. Don’t forget our great range of flat pack boxes and Blue Fish branded accessories. Call the national sales team today on 08452 505605 ISSUE 8 // DECEMBER 2018
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NFFF MEMBERSHIP & QUALITY AWARD PORTAL Membership New and Returning Members Jan 2019 Returning Members
Direct Debit Renewed Members
102 Membership
63 Membership
Did you know!
If you sign up to a yearly direct debt with the NFFF you are guaranteed a 10% discount off your membership
New Members Contact
Company
City/County
Contact
Company
City/County
Mr John Michaelas
Kirby Fisheries
Ripon
Mr Lewiecki
The Trawler Fish Bar
Wrexham Ballymena N I
Ms Amanda Parry
Kirby Fisheries
Ripon
Mr Gareth Montgomery
Chipmongers
Mr Michael Schwartz
Milton Keynes
Bucks
Mr Gareth Williams
Blackwood
Gwent
Mr Justin Hills
Fareham
Hants
Mr Arthur Holmes
Portal Fish & Chips
Majorca
Ms Michele Pithie-Renfrey
Lakeland Chippy
Whitehaven
Ms Mehakdeep Kaur
Jarrow
Tyne & Wear
Mr Mario Loizou
Allerton Fish Bar
Mossley Hill, Liverpool
Mr Jonathan Crawford
Donald’s Rump
Newton Abbot Loughborough
Mr Paul Xiourouppas
Queens Fish Bar
Doncaster
Mr Drosos Joannou
John Dory’s
Miss Danielle License
Marina Fish & Chips
Skegness
Mr Billy Lang
Chip Shack
Exeter
Mr Michael Conlon
Gerardo’s
Belfast
Mr Timothy Skinner
Bury Fish & Chips
Bury St Edmunds
Mrs Claire Woosey
Woosey’s Catch
Conwy
Mr Zach Ioannou
Old Swinford Fish & Chips
Stourbridge
Mr Graeme Stephenson
Stephenson’s
Crook, Co Durham
Mr Terry Collinson
Small Fry
Bognor Regis
Mr Tajinder Singh
Trawlers Catch
Skegness
Mr Luke Godfrey
Godfrey’s
Harpenden
Ms Lucy Rodgers
Glossop
Derbys
Mr Martin Gee
Pennington Plaice
Leigh
Mr Deniz Cimikoglu
Christchurch
Dorset
Mr Antonio Crolla
Bertie’s
Edinburgh
New and Returning Members November /December 2018 & January 2019 Contact
Company
City/County
Phillip Murphy
Wetherby Whaler *
York, North Yorkshire
Phillip Murphy
Wetherby Whaler *
Pudsey, W. Yorkshire
Phillip Murphy
Wetherby Whaler *
Guiseley, W. Yorkshire
Phillip Murphy
Wetherby Whaler *
Wetherby, N. Yorkshire
Phillip Murphy
Wetherby Whaler *
Wakefield, W. Yorkshire
Loucas Partali
Woolaston Fish Bar
Stourbridge, West Mids
Valerie Johnson
Frankies Fish and Chips
Brae, Shetland Isles
Meli Selak
Stotesbury Fish & Chips*
Newport, Isle of
Mustafa Redif
Serene Fish & Chips
WightIlford, Essex
Banico Zeniou
Fylde Fish Bar *
Marshfield, Southport
Banico Zeniou
Fylde Fish Bar *
Birkdale, Southport
New Members Contact
Company
City/County
Banico Zeniou
Fylde Fish Bar *
Burscough, Merseyside
Sid Papacaoulla
Papa’s Fish & Chips *
Cleethorpes, East Yorks
Andrew Brindley
Driftwood Fish & Chips
Bowness, Cumbria
* MSC
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www.federationoffishfriers.co.uk
CONTAINERS
Suppliers to the Fish Frier trade for 25 years!
For a full catalogue of products and details of your nearest stockist please contact us below: Tel: 01933 440 446 Email: sales@fletchereuropean.co.uk
ISSUE 9 // FEBRUARY 2019
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COMING SOON NFFF.CO.UK! NFFF.CO.UK is the new digital platform set to be launched in the coming weeks by the National Federation Fish Friers (NFFF). NFFF.CO.UK is the new digital platform set to be launched in the coming weeks by the National Federation Fish Friers (NFFF). Featuring a brand-new look and a fully responsive layout for all platforms, our new site will bring both NFFF members and the general public more information on fish and chips and the services on offer by us.
The key new features which you will see, NFFF Members Zone – Inside the NFFF Members Zone we will have all the information members will need to know, exclusive to you! Content and material will be available to download alongside best practise advice on areas you may be looking to improve on. You will also have access to NFFF member benefits which are only on offer to you as NFFF members plus lots more! Find your local shop – As a federation we receive a number of enquires from the general public asking where to get the best fish and chip shop! Using our search tool anyone, anywhere will be able to search for the closest NFFF member holding shop! Over the past couple of years we have welcomed close to a million visitors to our website, why not persuade some of these to try your fish and chips!
DON’T MISS OUT! Make sure you make the most of your listing, send across the following information. Shop Name: Shop Address: Tel: Are you QA Holding Shop: Are you MSC Certified:
Do you offer Gluten Free: Website: Facebook Twitter: Instagram:
Please send your information to mail@federationoffishfriers.co.uk to ensure your details are correct.
Book and pay for membership and training online We understand you are busy in your shops and might not have time to reach for the phone. Now you can join the NFFF or book your training online at any time of the day! We have worked hard to make this function as easy as possible and within 5 minutes you could be an NFFF member!
We hope you like will the changes, but if you have any questions or comments please let us know by e-mailing us on mail@federationoffishfriers.co.uk
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www.federationoffishfriers.co.uk
BRITISH TAKEAWAY CAMPAIGN LAUNCHES... ...toolkit to support takeaways to provide healthier choices British Takeaway Campaign launches toolkit to support takeaways to provide healthier choices
support will help many more to do so.”
Launched on Friday 25th January the takeaway sector launched an online toolkit designed to help takeaways across the UK respond to consumer demand for healthier options.
He added: “Most takeaway restaurants are small, independent businesses who face a confusing array of complex guidance and are unsure about where to start. Meanwhile, 42% see increased demand for healthier menu options being a key challenge over the next two years1. Supporting these businesses, especially at a time when they face real financial pressures, such as rising rents, business rates and skills shortages, will ensure they can continue to thrive whilst doing their bit to promote healthy eating.”
The NFFF has been working closely with the BTC to produce the toolkit which is based on best practice in the takeaway sector and consists of four simple and practical steps that most takeaways can implement. The measures include: • Offering smaller portion sizes • Making sure water and low-sugar drinks are available • Not adding salt after cooking • Using healthier cooking methods and ingredients. Commenting on the launch, British Takeaway Campaign (BTC) Chair Ibrahim Dogus said: “The BTC is launching the Takeaway Toolkit to support restaurants who want to respond to consumer demand for healthier options. We know many takeaway businesses have already made real progress and providing this
The Takeaway Toolkit’s four simple steps will provide more options for customers to enable them to make choices which are right for them – whether that’s selecting a smaller portion or healthier drink, or allowing them to take more ownership of the salt content of their meal. For more visit - www.britishtakeawaycampaign.co.uk/ takeawaytoolkit
Charity in England & Wales No 232822 and Scotland No SC039088
ISSUE 9 // FEBRUARY 2019
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ALWAYS LEARNING AT ALMA PARK FISH BAR Written by Grace Garner I entered the industry in February 2018, when myself and my family opened our first shop. I was previously working in health care so the fish and chip world was a completely new one to me. After opening we quickly realised there was so much more to the industry than we initially thought. We discovered the Quality Award scheme, The National Fish and Chip Awards and all the wonderful events that happen throughout the year. We decided to get as involved with everything as we possibly could. My Grandad had his own shop and taught me the frying basics, but after seeing a course at the NFFF I decided to attend. Honestly, before attending the course I was really nervous, I was expecting an intimidating room packed with industry experts and was fully expecting to be left embarrassed by my lack of experience. I planned to hide at the back of the crowd and just absorb as much from the course as I could. No such luck! After being greeted warmly by Helen, I quickly twigged that I wouldn’t be able to hide at the back because it was a 1-1 course with David. Hiding at the back on this course was not an option! After a cup of tea we got into the training and within minutes all my nerves had evaporated. There was no area of the business which was not covered and most importantly there was no question too stupid…
Alice has been with the business since before we bought it and after 2 years of serving, she was keen to move onto frying. Alice really enjoyed the day and came back motivated and full of ideas. Of course, we did our own in-house training prior to Alice attending the course, but independent training ensures we are updated on our changes in the industry quickly as well as giving staff member the opportunity to network. For anyone out there who is looking to attend a course with the NFFF I would say ‘go for it’. There is no problem or challenge you have faced that the team hasn’t seen before and business is sure to benefit.
I left the course feeling more confident and motivated and with practical advice which was quickly implemented within my shop. Everything from working with suppliers right through to serving up the perfect fish was discussed and being able to spend a day experimenting with different types of batter, cutting fish and cooking methods was really useful. This definitely made us a better shop but also allowed us to save money in areas we hadn’t previously considered. The support from the NFFF was ongoing if I got home and needed more information the team had no problem answering my questions or pointing me in the right direction. This year I decided to send my most experienced staff member onto the course as well. We are a small operation, having a multi skilled team is important. We find that training for our staff helps them feel more empowered and more likely to view the fish and chip industry as a place to forge a career. We found that training really helps to reduce staff turnover and the more competent and confident the staff are the more smoothly the shop runs. It means all the staff are on the same page and working to the same standard.
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THE THE THE FULL RANGE FULLRANGE RANGE OF EXPERTISE OF EXPERTISE EXPERTISE OVER35 35YEARS YEARS OF OF EXPERIENCE EXPERIENCE AS FISH AND CHIP OVER AS OVER 35 YEARS OF EXPERIENCE AS FISH FISHAND ANDCHIP CHIP FRYINGENGINEERS ENGINEERS SPECIALISING SPECIALISING IN FRYING IN HOPKINS, HOPKINS,FRANK FRANK FRYING ENGINEERS SPECIALISING IN HOPKINS, FRANK FORD, MARTYN EDWARDS, HADDOCK AND HENRY FORD, MARTYN EDWARDS, HADDOCK AND HENRY FORD, MARTYN EDWARDS, HADDOCK AND HENRY NUTTALL FRYING RANGE REPAIRS, NUTTALL FRYING RANGE REPAIRS, SERVICES SERVICESAND AND NUTTALL FRYING RANGE REPAIRS, SERVICES AND INSTALLATION INSTALLATION INSTALLATION ANNUAL RANGE SERVICING ANNUAL RANGE SERVICING INSURANCE CERTIFICATES ANNUAL RANGE SERVICING INSURANCE CERTIFICATES REPAIRS AND MODIFICATIONS INSURANCE CERTIFICATES REPAIRS AND MODIFICATIONS NEW PANS REPAIRS ANDFITTED MODIFICATIONS NEW PANS FITTED RANGE INSTALLATIONS AND NEW PANS FITTED RANGE INSTALLATIONS AND DUCTING REPLACEMENTAND RANGE INSTALLATIONS DUCTING REPLACEMENT GAS INTERLOCK SYSTEMS DUCTING REPLACEMENT GAS INTERLOCK SYSTEMS GAS INTERLOCK SYSTEMS
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ISSUE 9 // FEBRUARY 2019
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WELCOME BACK TO THE EAST COAST! Written by Carlo & Katia Crolla Today we catch up with Carlo and Katia Crolla from East Coast Musselburgh. We follow their journey as they have open the doors for the first time.
East Coast Restaurant & Takeaway in Musselburgh is now open, how does it feel and is everything going well? It feels absolutely amazing to have East Coast finally up and running! It took us a while to get here and we have honestly enjoyed every step of the way. All the difficulties we had during each stage have been worth it, you enjoy overcoming hurdles more when things are a bit more difficult. It is a really proud moment for us both to be running the business of our dreams.
When we originally spoke, you mentioned ‘consumers are now looking to have a great experience when dining out’ do you think the new East Coast Restaurant and Takeaway offers this and how have you been able to achieve this? We believe that we are offering our customers a great dining experience not only in our restaurant but also in our takeaway. The restaurant has a very stylish interior, friendly staff and stunning food, customers are often blown away by how beautiful the interiors are and the quality of products we use. We feel we have created a very unique setting with Fish & Chips being dressed up to a very high standard. In our takeaway you still have the hustle and bustle of a traditional fish & chip shop but again the surroundings make you realise your not in a standard fish & chip shop. While people wait on their cooked to order food, takeaway customers can visually see and hear what’s going on in our open plan restaurant/ takeaway kitchen and our Kiremko range plays a massive part of that kitchen. “Check on! Oysters Rockefeller,
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Scallops, Octopus. To follow, Fish and chips, Fillet steak, king prawn calamari - table twelve” are familiar calls that can be heard.
You undertook your research looking at your menu options, the local market etc. Have you found that your research paid off? I don’t think that any amount of training, research or preparation can ever prepare you for running a business in the hospitality sector however it does give you a starting point. Had we researched the local market and discovered that what we had planned for East Coast did not in fact tick the boxes for a good percentage of the Musselburgh population (and surrounding areas) then we wouldn’t have a business, no matter how good our product or experience was. It is so important to make sure your market audience is there. At this early stage it’s clear to see we have managed to capture the market we intended, that market is people that just want to have really high quality, fresh fish and chips. It’s been such a breath of fresh air to have customers approach us and say “Thank you so much for bringing East Coast to Musselburgh” or “The best Fish & Chips I have ever had in my life!” Its also been amazing to watch our takeaway customers engage in the article from Fish Friers Review that was published in September 2018 (we have it framed and hung on our history wall). We feel by having this on display it gives the customers who perhaps didn’t know us personally a chance to see why we decided to change things. We understood from the very beginning that we were never going to tick the boxes of every single person who wanted a ‘chippy’ – we get that!
www.federationoffishfriers.co.uk
What are your plans for 2019? 2019 will be all about making sure we maintain the high quality and standard of service that have set the bar with. We have such a wonderful team here at East Coast and we are so grateful for all the hard work they put in on a daily basis. We plan to work closely with our team in generating great Daily Specials using as much locally sourced products as possible for both the restaurant and our takeaway and ensuring out customers continue to have a wonderful experience with us.
Looking back is there anything you would change? We can honestly put our hands on our hearts and say we are 100% happy with everything we have decided to do. I don’t think we picked an easy concept with the shared kitchen and I am sure we will have many hurdles ahead but we are very excited about the future.
Looking back at the full project, what advice could you pass on someone looking to embark on a similar project? Find out exactly who you are, what you want to do and stick to it. If you are 100% sure of your concept and your business plan go with it and DO NOT let any negativity or fear change your thought process. We experienced a lot of negativity about the concept, we experienced lots of negativity about most things we decided on and that just gave us more drive to succeed. We feel so lucky to have such an amazing family who have supported and helped us every step of the way.
ISSUE 9 // FEBRUARY 2019
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THE
SAVE DATE Sunday March 3rd 2019 Royal Highland Centre, Edinburgh
THE LEADING EXHIBITION FOR FISH & CHIP TAKEAWAYS AND FISH & CHIP RESTAURANTS! Save the date! Sunday March 3rd 2019 Royal Highland Centre, Edinburgh What’s Cooking? 2019 is guaranteed to keep you up-to-date with all the latest news, products and services for Fish & Chip Takeaways and Fish & Chip Restaurants. Organised by Henry Colbeck, a leading supplier to the Fish & Chip Market, the exhibition will feature over 80 stands giving you plenty of opportunity to sample products, find out about the latest concepts, take advantage of exclusive offers and even win a prize in one of the many competitions!
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PLUS! there’ll be kebabs, burgers and pizza products too! What’s Cooking? is the exhibition to attend if you’re looking for ideas to help you improve your profits, with advice about packaging, portion control and how to add money-making ideas to your menu. You’ll be able to catch up with the latest innovations in Frying Ranges, Oil Filtering and Used Cooking Oil Collection & Processing. You can meet up with your Henry Colbeck Sales Advisor and find out what they can do for you. The representatives from the National Federation of Fish Friers will be there too; come along and find out about the benefits of membership.
‘Chip-In!’ – We want your views! There’ll be a dedicated stand where you can let us know what you think about the exhibition and what you would like to see at future events. If you’re a Henry Colbeck customer, you’ll also have the opportunity to give us your feedback about our services and product range. For more information or to book a stand, please contact either Jackie Pearson or Heather Ainsworth jackie.pearson@colbeck.co.uk heather.ainsworth@colbeck.co.uk Organised by Henry Colbeck More Than Just a Supplier!
www.federationoffishfriers.co.uk
SAVE THE DATE!
Sunday March 3rd 2O19 Royal Highland Centre Edinburgh
What’s Cooking? is guaranteed to keep you up-to-date with all the latest news, products and services for the Fish & Chip Market. It’s full of ideas to help you develop your business, improve your profits and stand out among today’s takeaway food choices.
FREE OF CHARGE entry tickets will be mailed out to all customers of Henry Colbeck. If you’re not a customer just yet, then please email marketing@colbeck.co.uk with your name, shop name and address and we’d be delighted to send you some FREE tickets.
What’s On? Over 8O Stands! Product demonstrations Exclusive offers – only available at What’s Cooking? Product sampling Prize Draws & Competitions New products and ideas
What’s Cooking is organised by Henry Colbeck, a leading supplier to the Fish & Chip Market in the UK
Catch up with your Henry Colbeck Telesales Advisor Chip-In! We want your views. Come along and give us your feedback. Save & Select Photobooth Drywite Equipment Shop Children’s Entertainment
For further information or to book a stand contact: Jackie Pearson, Head of Marketing jackie.pearson@colbeck.co.uk ISSUE 9 Ainsworth, // FEBRUARY 2019 or Heather Marketing Co-ordinator 4 What’sHot
heather.ainsworth@colbeck.co.uk
Free Coffee & Doughnuts
Plus
Pizza Products, 15 Burgers & Kebabs too!
FRY IT SHOW FRY I.T., the premier trade show for the Fish & Chip industry, brought to you by Friars Pride is back with a bang! FRY I.T. 2019 will be returning to the Westpoint Arena Exeter on Sunday 17th March 2019. The Exeter venue is in an ideal location for Fish Friers in the South West, the South of England and the Cotswolds. Don’t let the distance put you off if you are from further afield, last time customers from as far as Lincolnshire and Norfolk made the trip to the Westpoint Arena to get their hands on the fantastic exclusive offers and promotions. We would also love to welcome and meet all Fish Friers from the Cornwall region, all the way to Lands End! If you have attended FRY I.T. before then you will know how beneficial it can be for your Fish & Chip Shop. If you have never visited then all you need to know is that FRY I.T. 2019 is a trade show tailored to the Fish & Chip Industry that offers Fish Friers the opportunity to speak with industry experts, try products on the day with live cooking demonstrations and take advantage of great onthe-day-only deals! Never visited Friars Pride at FRY I.T. before...? Here are some comments from Fish Friers who attended our Exeter show in 2017.
“What a great opportunity to sample new products and meet all the friendly staff at Friars Pride.” Mark Mendes, of Francine’s Fish & Chips “What a great show. I’d thoroughly recommend any fish and chip shop owner attends.” Peter Fraser, of Fraser’s Fish & Chips and Harbour Lights Fish & Chips “I’ve never been to a show like it before. I just wish we could have it here every year.” James Backhouse, of Berties Fish and Chips FRY I.T. 2019 Seminar Programme – it’s a social thing! This year our seminar programme will be available for you to view from early February 2019, to find out more visit: www.friarspride.com/fry-it
Exhibitors & brands you can meet at FRY I.T. 2019 in Exeter on Sunday 17th March 2019! • Double A Kebab
• DART – Pots
• Innovate Foods
• Saica – Hook & Fish Corrugated
• Smith Bateson – Hook & Fish bags • Meadowvale Foods – 42nd Street Chicken • 42nd St Burgers and Bites • Blakemans – 42nd Street Classic Sausages • Snowshock • Drywite + Equipment shop • FastFood Systems • Huhtamaki – Card Pots • Penny Lane – Mr President Burgers / Pride Pies • KFE
• Middleton Foods, Middleton Paper • McWhinney’s - Sausages • Kerry Foodservice • Florigo Frying Ranges, Henry Nuttall Frying Ranges, • Q Frying Fats, all Friars Pride/QP own brands • Princes – Batchelors Mushy Peas • Duncrue – Spavins Dripping Q Bronze, Q Toreno • Rammi
• Vimto
• Pukka
• Keco – Kid’s Boxes
• Rammi
• Coveris – BIO Boxes/ Trays
• Q Chicken
• NH Case
• Refreshco/Cott Beverages
• Linpac – Chippy Trays
• Heinz
• Vito UK
• JFK Gadus
• King Asia
• Glacialis Norebo
• Henry Nuttall
• Keejays – Major B’s Ketchup
• Whitby Seafoods • Premier1 Filtration
• Aimia Foods – Scmoo
We want to hear from you!
For FRY I.T. 2019 you will have the opportunity to let us know what topics you would like to hear more about. We will be running a “Seminar Topics” campaign through the Friars Pride social accounts during January and February! @FriarsPrideLtd @FriarsPride @FriarsPride
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Make sure you follow us and get involved!
www.federationoffishfriers.co.uk
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To register for tickets go to www.friarspride.com/fry-it
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Launch yourself into the season at
FRY I.T. 2019! SUNDAY 17TH MARCH, 10AM - 4PM
WESTPOINT ARENA, EXETER, EX5 1DJ Brought to you by @FriarsPride
ISSUE 9 // FEBRUARY 2019
@FriarsPrideLtd
@friarspride
www.friarspride.com 17
INNOVATION The Exhibition which brings Fish and Chips TO LIFE!
VA Whitley will be hosting Innovations 2019, which is the North West’s major exhibition for the Fish & Chip and Fast Food Trade giving you the opportunity to visit a huge number of first-class exhibitors who will be presenting outstanding product innovations and concepts covering a range of Food Products, Drinks, Packaging Developments, Hygiene Solutions and the latest Catering Equipment all designed for your business.
Filtration Companies, with products to ensure that you are getting the best and most out of your oil.
TOUCH, TASTE AND TRY!
• Children can take part in a Fun Kid’s Competition with prizes to be won.
Expert exhibitors will be on hand to discuss which cooking oils and batter mix products are best suited for your business or even sample some great tasting curries and gravies. Why not try the many superb fish products on offer, including skinless, boneless tightly graded Cod or Haddock from Rammi and Norebo. Spend some time with the cutting crew who will be preparing fish ready to be fried. Many exhibitors will be cooking their products ready for you to sample, including the excellent quality of 42nd Street Frozen Foods, featuring our ‘Classic Sausage’, the number one selling catering sausage, quality Beefburgers and a great range of whole muscle chicken products for you to taste. You can enjoy tasting pies and puddings from Hollands, Pukka and Wrights. If it is packaging you are after, then look out for our great ranges of ‘Real Food’ and ‘Hook and Fish’ branded packaging, the environmentally friendly range of Bio Boxes, an excellent range of corrugated boxes including the excellent two compartment boxes as well as a broad range of carriers - all specifically designed for the Fish and Chip Trade.
• Visit the Drywite Equipment Shop and enjoy HUGE SAVINGS on our extensive range of catering equipment and utensils. • Take advantage of the many Money-Saving offers which will only be available on the day.
Entry to Innovations 2019 is completely FREE!! And all V.A. Whitley Customers will automatically receive a personal invitation for the exhibition three weeks beforehand. If you are not a customer of V.A. Whitley then please call 01706 364211 and we will be delighted to send you your invitation. Regular updates will be posted to our Twitter (@ VAWhitley1899), Facebook (facebook.com/VAWhitley1899) and Instagram (Instagram.com/VAWhitley1899 - so sign up today. Also, check our website www.vawhitley.co.uk/ Innovations2019 for all the latest news.
We Look Forward to Welcoming You! Innovations 2019 - Premier Suite, University of Bolton Stadium (Formerly The Macron Stadium), Junction 61, Burnden Way, Bolton, BL6 6JW
Come and talk to our Waste Oil Collection Service experts, who will be on hand to answer any of your queries. Use the opportunity to find out about the latest technologies being introduced by the leading range manufacturers and get a good deal on Bold Catering Equipment. We will also bring you industry leading Oil
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Free Parking • Easy Access • Superb Facilities • Sampling • Demonstrations • Meeting Points ISSUE 9 // FEBRUARY 2019 19
MAKING TAX DIGITAL Find out more about Making Tax Digital (MTD) for VAT From 1 April 2019 VAT-registered businesses with a taxable turnover above the VAT registration threshold (£85,000) will need to keep digital VAT records and submit their VAT return to HMRC using MTD-compatible software. This is mandatory for VAT return periods that start on or after 1 April 2019. Taxable turnover includes standard, reduced and zero rated, but does not include exempt supplies or income outside the scope of VAT.
What is Making Tax Digital? MTD is a key part of the government’s plans to make it easier for businesses to get their tax right and keep on top of their tax affairs. HMRC’s ambition is to be one of the most digitally-advanced tax administrations in the world, modernising the tax system to make it more effective, more efficient and easier for customers to comply.
They should also include information about the business, including business name and principle business address as well as your VAT Registration Number and details of any VAT accounting schemes you use. Customers who currently record daily totals can continue to do so, but they have to be captured digitally.
Can I still use spreadsheets for my business records? Spreadsheets may be used to record and store business transactions digitally. However, those spreadsheets must be able to submit the required data to HMRC digitally, for example, using bridging software or an API enabled spreadsheet that can integrate directly with HMRC systems. The bridging software must be capable of extracting or receiving the information from the spreadsheet digitally and then sending it to HMRC systems.
Businesses need to keep digital records and use compatible software to send their VAT returns or Income Tax updates to HMRC, and receive information.
The summary information must not be physically re-typed into another software package.
Keeping digital records and providing updates to HMRC directly through MTD-compatible software will help reduce errors, cost, uncertainty and worry. This streamlined digital experience will integrate tax into dayto-day business record-keeping, so that businesses can view their tax position in-year and be confident that they have got their taxes right.
Bridging software is how HMRC describes the digital tool that can take information from other applications, for example, a spreadsheet or an in-house record keeping system and then lets the user send the required information digitally to HMRC in the correct format.
What do businesses need to do to be ready to sign up for MTD?
What is bridging software?
You can find out more about which software products are already compatible with MTD for VAT on www.gov.uk/ guidance/software-for-sending-income-tax-updates
You must start keeping your business records digitally before you can sign up for MTD. If you already use software to keep your business records, check with your software provider what their plans are. If you don’t use software just now, or your software won’t be MTDcompatible then you’ll need to consider what software, or bridging software, is most suitable for you. There’s more information about how businesses can join MTD for VAT on GOV.UK (www.gov.uk/guidance/usesoftware-to-submit-your-vat-returns).
What records do I need to keep digitally for MTD? For VAT MTD does not require you to keep additional records for VAT, but to record them digitally. Your digital records should include, for each supply, the time of supply (tax point), the value of the supply (net excluding VAT) and the rate of VAT charged.
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www.federationoffishfriers.co.uk
Come visit us at FRY IT at Stand Number 27.
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Use code “VITOZERO“ and call 01953 851914 ISSUE 9 // FEBRUARY 2019
21
WELCOME TO THE NATIONAL FISH AND CHIP AWARDS 2019
2019 has seen yet another successful and glitzy day at the National Fish and Chip Awards at the Royal Lancaster London on January 24th. The event saw yet another group of zealous entrepreneurs crowned winners, beginning with a champagne reception, filled with glee and chatter about all things fish and chips. The event itself was hosted by the excellent TV Chef Phil Vickery. The National Fish & Chip Awards has been celebrating the nation’s favourite dish for 31 years, recognising and rewarding the people and businesses who provide us with the best fish and chips across the UK, both in terms of food and service. Recognised as one of the most prominent and respected food industry events and widely considered as the ‘Oscars’ of the fish and chip industry, the awards have given us some fantastic winners and memories over the years. They have helped to raise standards and enhance the reputation of this fish and chip industry that you all hold dear to your heart. Over the years, past award winners have seen businesses expand, staff recruitment and employment grow and turnover increase, all as a direct result of being crowned an award-winning business – just a few of the reasons why we continue to invest in these awards. It was a pleasure to see that so many of you could join us today – the independent shops and restaurants, the multiple operators, fishermen, processors and suppliers to trade, both national and international.
President’s Message Written by Andrew Crook Having just returned from the National Fish and Chip Awards I think it is important to recognise the hard work and professionalism of all the finalists. The level of thought that goes in to create initiatives in these fish and chip businesses is, in most cases, beyond what we see from multinational organisations! I think all the finalists should be very, very, proud! There can only be one winner and Tim and Kelly at Krispies will have a great year, and I know they will be championing the nations favourite dish! By raising the profile of fish and chips we all benefit. Congratulations also must go to Lauren Kellaway, Drywite
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Young Fish Frier 2019. This competition is very close to my heart and really does enthuse and educate young people in the fish and chip industry. I wish I had the knowledge, the skills and the contacts that the entrants in this competition have at their age. Congratulations to Trenchers on winning the Best Restaurant Category. There is some very stiff competition for this title! It was a pleasure to present the Quality Award Champion Award to Black’s Finest Fish and Chips. These guys have been through NFFF training and are a great example of how the QA can help to keep your standards high and push you on to the next level. The owner also sports the coolest name in fish and chips, Matt Black! Fish and Chips at Weston Grove scooped the Best Newcomer Title. Richard and Josette Foster have made the transition from potato wholesale into fish and chips and have embraced the industry. Well done to Pete Fraser for walking away with The Good Catch – Sustainable Seafood Award. I must also congratulate my nearest neighbours Nana Jan’s, they are located just two miles from my shop. It was the first time I have met them as last year was a very busy year for me in the NFFF role but it was a pleasure to catch up finally. Lovely couple and I am sure there will be more awards to come. Papa’s Fish and Chips and Harbourside Fish and Chip must also take great credit in gaining the respective awards they won. We need to encourage more new shops to enter the awards as you really have nothing to lose and everything to gain.
National Fish and Chip Awards 2020 Next year’s awards irrespective of how far you get in the awards, taking part can be excellent for business performance. Participating businesses have seen up to 100% increase in sales on the back of publicity just by reaching the regional finals stage of the Fish and Chip Shop of the Year Award. At all stages of the awards there are local PR and marketing opportunities to help communicate your success to your customers. With a variety of award categories to choose from, what are you waiting for? The 2020 awards will open for entry on 1 May 2019. Watch out for details via trade media press and on the awards website. You’ve got to be in it to win it! www.fishandchipawards.com awardsenquiry@seafish.co.uk
www.federationoffishfriers.co.uk
FRY IT SHOW Xxxxxxxxx Xxxxxxx
ISSUE 9 // FEBRUARY 2019
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FISH AND CHIP AWARDS 2019 IT’S OF-FISH-IAL: KRISPIES FISH & CHIPS CROWNED UK’S BEST FISH & CHIP SHOP
Independent Takeaway Fish and Chip Shop of the Year Award A variety of industry companies unite as consortium sponsors for the flagship award
Krispies Fish and Chips, Exmouth, Devon
Krispies Fish & Chips from Exmouth, Devon are frying high as they celebrate netting the enviable title of the UK’s best fish and chip shop at the National Fish & Chip Awards 2019, organised by Seafish. Owned and operated by husband and wife team Kelly and Tim Barnes, Krispies beat off competition from nine other finalist shops to clinch the title, which has led to previous champions doubling their turnover in the twelve months following the announcement. Krispies were also successful in the Staff Training and Development Award category. Entrants are judged on far more than just the fish and chips they cook and serve. Sustainability, menu innovation, catering for special dietary requirements, customer service and marketing activity are all part of the package of what makes an award winning fish and chip shop. Krispies consistently excelled in all of these areas throughout an intensive eight month judging period, which included multiple mystery shop visits and a final presentation to a panel of industry experts. Tim Barnes, owner of Krispies, said: “What a journey this has been and what an incredible way to top it off by being crowned UK’s Fish & Chip Shop of the Year! We love the awards and we’d recommend anyone in the industry to enter. It teaches you so much about your business, not just showing you areas where you could improve but also highlighting how good you already are, something that people find hard to see when they run their own business.
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“Krispies has come so far since we opened 20 years ago and we can honestly say it is a dream come true to win this award. But we didn’t do this alone, we are so proud of our team and what they have achieved. We want to thank them from the bottom of our hearts for their hard work and faith in us. We are so excited to be looking after this prestigious award for the next year and we will do everything we can to honour its reputation before passing it on to another worthy winner next year.” Marcus Coleman, Chief Executive Officer at Seafish, said: “Krispies have beaten the best fish and chip shops in the business to win this prestigious award and we’d like to offer our warmest congratulations to them for what is a truly superb effort. Their final presentation to the judging panel was truly first class, with their passion for fish & chips evident throughout. “The National Fish & Chip Awards have been raising the bar in the industry for 31 years and we know how much it means to operators to win what is a notoriously tough competition. Securing the title of best fish and chip shop in the UK will transform Krispies’ business and we hope that they are incredibly exited for what’s in store for them when they take the title back to Devon. Congratulations again, thoroughly deserved.” Captain’s Fish & Chips, Hoddesdon, Hertfordshire scooped second place, with Low’s Traditional Fish and Chips from Aberdeen taking third.
www.federationoffishfriers.co.uk
LOW’S TRADITIONAL FISH & CHIPS, Aberdeenshire THIRD PLACE & REGIONAL WINNER
PAPA’S FISH & CHIPS Lincolnshire FROM FIELD to FRIER AWARD & REGIONAL WINNER
HARBOURSIDE FISH & CHIPS, Devon HEALTHY EATING ‘FISH & CHIPS’ AWARD
CHIPS FRASERS FISH & TCH AWARD Cornwall, GOOD CA
NANA JAN’S BUCKSHAW VILLAGE, Chorley MARKETING INNOVATION AWARD
DRYWITE YOUNG FISH FRIER LAUREN KELLAWAY, Kellaway’s Fish & Chips, Cornwall
QUAYSIDE RESTAURANT & FISH BAR, Aberdeenshire BEST SEAFOOD WEEK CAMPAIGN
Find us on:
@middletonfoods
@middletonfoods
@MiddletonFrying
E, WESTON GROV FISH & CHIPS @ AWARD ER OM WC NE Chester, BEST
WAY THE DOLPHIN TAKEA Northern Ireland, REGIONAL WINNER
THE CRISPY COD Wales, REGIONAL WINNER
ANGEL LANE CHIPPIE Cumbria, REGIONAL WINNER
To try our award winning batters please call 01902 visit www.middletonfoods.com
ISSUE 9 // FEBRUARY 2019
OLLEY’S FISH EXPERIENCE London, REGIONAL WINNER
HARBOUR LIGHTS Cornwall, REGIONAL WINNER
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FISH AND CHIP AWARDS 2019 TRENCHERS RESTAURANT CROWNED BEST IN UK
Independent Fish and Chip Restaurant of the Year Award Award sponsored by Goldensheaf
Trenchers Restaurant, Whitby, North Yorkshire Award sponsor Alan Pearce, Field Sales Manager at Goldensheaf, added: “As the UK’s leading batter mix producer, with a heritage of over 60 years, we can identify with the importance of being recognised as a quality performer within the fish and chip industry and we want to congratulate Trenchers Restaurant on being a stand out candidate. “In addition to providing an outstanding fish and chip dining experience for their customers, this year’s winners are constantly striving to improve their standards and diversify their respective offerings. We wish Trenchers Restaurant the very best for the future.” Trenchers Restaurant in Whitby, North Yorkshire, has been crowned the UK’s best fish and chip restaurant at the 2019 National Fish & Chip Awards. Trenchers battled it out with five other finalist businesses to net the prestigious title. In order to take home the ‘Fish and Chip Restaurant of the Year Award’, Trenchers scored highly during mystery visits to its premises to gauge quality standards. Key award judging criteria included great customer service, superb fish and chips and maintaining a first class dining experience. Judges also looked for excellence in menu development and innovation; responsible sourcing policies, staff training and marketing activity. Trenchers consistently impressed the judges, excelling in every category. Marcus Coleman, Chief Executive at Seafish, commented: “This is an incredible achievement for Trenchers Restaurant and we want to congratulate them on officially being the best fish and chip restaurant in the UK. With the popularity of fish and chip restaurants on the rise, the eating-in experience is now on par with the very best traditional fish and chip takeaway businesses and Trenchers Restaurant is a prime example of this. “This category recognises and rewards our country’s best fish and chip restaurants for providing a stellar customer dining experience and for the standards and high level of professionalism, evidenced by our winner this year. Trenchers are well-deserved winners and we wish them the best of luck going forward.”
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www.federationoffishfriers.co.uk
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The National Fish and Chip Awards 2019 1ST
2ND CAPTAIN’S FISH AND CHIPS
KRISPIES Fish and Chip Shop of the Year 2019
Fish and Chip Shop of the Year 2019
ALEX WALKER
Drywite Young Fish Frier of the Year Award (2ND Place)
KRISPIES
Staff Training and Development Award
LOW’S TRADITIONAL FISH & CHIPS
3RD
Fish and Chip Shop of the Year 2019
PAPA’S FISH & CHIPS
FRASERS FISH & CHIPS
From Field to Frier Award
The Good Catch Sustainable Seafood Award
QUAYSIDE RESTAURANT & FISH BAR
ANDREW CROOK OF SKIPPERS & NFFF PRESIDENT
Best Seafood Week Campaign Award
HARBOURSIDE FISH AND CHIPS
Healthy Eating ‘Fish and Chips’ Award
Outstanding Achievement Award
e! � � l l e W THE TO ALL S & T FINALIS RS E N WIN
���a�la��s also to Lauren Kellaway, Drywite Young Fish Frier of the Year Winner and Trenchers Restaurant, Fish and Chip Restaurant of the Year Award
The Company of Choice for Award Winning Fish and Chip Shops
01778 380 448 sales@kfeltd.co.uk kfeltd.co.uk ISSUE 9 // FEBRUARY 2019
OFFICIAL SPONSOR
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FISH AND CHIP AWARDS 2019 KELLAWAY LEADS THE WAY TO VICTORY
Drywite Young Fish Frier of the Year 2019 Award sponsored by Drywite Limited
1st – Lauren Kellaway, Kellaway’s Fish and Chips, Truro, Cornwall 2nd – Alex Walker, Low’s Traditional Fish & Chips, Westhill, Aberdeenshire 3rd – James Workman, Millers Fish and Chips, Haxby, York
Lauren Kellaway from Kellaway’s Fish and Chips in Truro, Cornwall, has been crowned the UK’s best young fish frier at the 2019 National Fish & Chip Awards. Lauren, 24, battled it out against five other finalist candidates to win the prestigious title. Organised by Seafish, The National Fish & Chip Awards is a UK-wide competition celebrating true excellence in the fish and chip industry. In order to win the ‘Drywite Young Fish Frier of the Year Competition’, Lauren underwent an intensive skills based assessment – which included chipping potatoes, making batter and frying fish – followed by a personal interview during a comprehensive judging day at the headquarters of the National Federation of Fish Friers (NFFF) Training Academy in Leeds, West Yorkshire. Lauren was also tested on her presentation and marketing skills, with previous winners Leigh Foster, Craig Buckley and 2018 title holder Peter Calvert all on the judging panel. The final stage of the competition was the mystery shop visit where Lauren was judged on her practical skills within her working environment.
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Marcus Coleman, Chief Executive at Seafish said: “This is an incredible achievement for Lauren, who has showcased her skills and talent at every stage of the judging process. The Drywite Young Fish Frier of the Year Competition is a stand out category in the National Fish & Chip Awards and the enthusiasm Lauren has shown for her profession is truly admirable. Candidates like this are the future of the fish and chip industry and we are extremely proud of Lauren and wish her the very best of luck in her career.” Kelvin Lee, Managing Director of Drywite Ltd, said: “Standards this year were once again extremely high. Lauren is a truly deserving winner and we want to wish her a massive congratulations.” Mark Drummond, Head Judge, added: “Judging the Drywite Young Fish Frier of the Year Competition is always an honour. Lauren’s skills, knowledge and passion shone through making her a very deserving winner. It’s good to know the future of the industry is in such good hands.”
www.federationoffishfriers.co.uk
F sh frying
&
Fast Food Show
Join us online anytime June 10th 11th 12th 2019
FREE
EASY
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The UK’s First Virtual Exhibition specifically for the Fish & Chip and Fast Food Industry Bringing youINDUSTRY MAGAZINES & AWARDS EXHIBITION HALL EDUCATION ZONE NETWORKING LOUNGE
REGISTER NOW! fry.online-event.co/ registration/fry-3
FRY TV PRODUCT VIDEOS BLACK FRY DAY
ISSUE 9 // FEBRUARY 2019 A VIRTUAL EXHIBITION WHERE YOU CAN LOG IN ANYTIME ANY WHERE29
FISH AND CHIP AWARDS 2019 ONLY THE FINESTS FROM BLACK’S
NFFF Fish and Chip Quality Award ‘Champion’ Award 2019 Award sponsored by the National Federation of Fish Friers
Black’s Finest Fish & Chips, Halton, Lancashire Award also now works in conjunction with the Marine Stewardship Council (MSC) and Primary Authority as part of the appraisal and accreditation process for the award. “Incorporating our award into The National Fish & Chip Awards provides NFFF Quality Award-accredited shops the chance to compete to become the top champion within the NFFF Quality Award ‘Champion’ category.
The National Federation of Fish Friers (NFFF) has named Black’s Finest Fish & Chips in Halton, Lancashire, as its Quality Award champion as part the 2019 National Fish & Chip Awards, organised by Seafish.
“The standard of entries received this year was once again very high and the judges were impressed by the dedication Black’s put into promoting the NFFF Fish & Chip Quality Award.”
The NFFF Quality Award ‘Champion’ category is an extension of the National Federation of Fish Friers’ quality accreditation scheme – a rigorous industry benchmark. The award category is only open to businesses that hold an NFFF Quality Award and crowns the ultimate ‘champion’ of this prestigious accreditation programme. To reach this stage, Black’s were required to demonstrate that they met the NFFF’s quality benchmark which included assessment of the overall quality of premises, working practices, key ingredients, cooked products, hygiene standards and staff training. Most importantly, it looked at how businesses promoted the significance of this quality mark to customers. Marcus Coleman, Chief Executive at Seafish, said: “This award is at the heart of the wider awards program; recognising and celebrating businesses that go above and beyond to provide the highest quality fish and chips in an environment of equally high standards. “As well as delivering a superior product and service, Black’s have demonstrated excellence in all aspects of running their business and have set fantastic standards for other Quality Award holders and the wider fish and chip industry to aspire to. Congratulations to them.” Award sponsor Andrew Crook, President at The National Federation of Fish Friers, added: “Launched in 2011, the NFFF Fish & Chip Quality Award is offered to the industry to improve operating standards and showcase best practice to UK wide consumers. The NFFF Quality
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www.federationoffishfriers.co.uk
FISH AND CHIP AWARDS 2019 AND THE WINNERS ARE
Fish and Chips @ Weston Grove, Chester, Cheshire, wins Best Newcomer Award. Award sponsored by FRYMAX In order to take home the ‘Best Newcomer Award’, Fish and Chips @ Weston Grove was appraised across a variety of judging criteria including how owners and staff approach running a new fish and chip shop, promotional activities and approaches to the responsible sourcing of key ingredients. They also received mystery shopping judging assessments by industry expert judges, evaluating product quality and customer service levels. The business then faced further in-depth judging visits from an awards auditor who assessed both front and back-of-house operational aspects. Andrew Marriott, UK Brand and Marketing Manager for award sponsor Frymax, the leading all-vegetable frying
fat for the fish and chip trade, added: “The future of our trade relies on top-quality, highlymotivated fish and chip businesses like Fish and Chips @ Weston Grove. There’s no denying the business has brought new ideas to the fish and chip trade and truly deserves the crown. “A rewarding aspect of our involvement as a sponsor of this award category is to see new, talented businesses that are passionately driven to produce great tasting fish and chips for their customers. We wish Fish and Chips @ Weston Grove the best of luck and hope they will enjoy many years of success in our trade.”
Papa’s Fish & Chips in Cleethorpes, Lincolnshire, wins Field to Frier Award Award sponsored by Isle of Ely Produce The ‘From Field to Frier’ award acknowledges fish and chip businesses that excel in potato knowledge including responsible sourcing and ability to produce the finest quality chips. Papa’s was assessed against a wide variety of judging criteria, with a specific focus on their policies and procedures in the responsible sourcing of potatoes. They have also been assessed on their potato knowledge, including types, seasonality, storage and preparation of raw ingredients. Industry judges undertook in-depth inspection visits to review the front and back-of-house practices and operations within the premises. Award sponsor Oliver Boutwood, Director at Isle of Ely Produce, commented: “Established for a number of years,
this award category continues to capture the attention and imagination of both farmers and friers alike, and has become a core part of our intrinsic values at Isle of Ely Produce. So much so, that we hold an annual open day event at our Cambridgeshire premises, attended by potato growers, farmers and fish and chip business owners, where attendees gain invaluable insight to the potato supply process. “As a sponsor of this awards programme, I am heartened to observe so many forward-thinking fish and chip businesses placing rightful importance on the responsible sourcing of their potatoes. Shops are also relaying stories behind the potato supply process to their customers, with many owners able to inform diners the exact field the potatoes they are eating were grown in. Congratulations to Papa’s!”
Fraser’s Fish and Chips in Penzance, Cornwall wins ‘Good Catch’ – The Sustainable Seafood Award’ Award sponsored by the MSC and MCS The ‘Good Catch’ award is strongly focused on the policies and procedures businesses have in place to ensure the responsible sourcing of fish and shellfish. All finalists were judged on how well they inform their customers about the sustainable credentials of their menu, including the journey of fish from catch to plate. Shops were also
ISSUE 9 // FEBRUARY 2019
appraised on how they promote best practice in sustainability to their industry colleagues, including how they plan to tackle issues affecting the responsible sourcing of seafood.
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FISH AND CHIP AWARDS 2019 AND THE WINNERS ARE
Harbourside Fish and Chips in Plymouth, Devon wins Healthy Eating ‘Fish and Chips’ Award In order to take home the Healthy Eating ‘Fish and Chips’ Award, Harbourside was assessed against a wide variety of criteria including menu diversification and innovation, staff training, knowledge of product nutrition and promotional activity around healthier options. They were also scored on how they collected feedback on their healthier dishes from customers, as well as the actions taken as a result of the comments received. Harbourside then underwent a final round of judging, where the front and back-of-house practices were also scrutinised. Adrian Delaney, Seafish Ambassador and Nutritionist
added: “Eating a healthy, wellbalanced diet means eating food from a variety of food groups to get the energy and nutrients that your body needs, this is often difficult to achieve in the purchasing of ‘takeaways’. It is great to see establishments like Harbourside Fish and Chips recognise the importance of offering healthier options, as well as including dishes for coeliac, gluten free and other dietary issues. Our winners have gone over and above to promote Healthy Eating within their shop and truly deserve the title.”
Quayside Restaurant & Fish Bar in Gourdon, Aberdeenshire wins Best Seafood Week Campaign Award This award category was open to entry from all businesses that participated in Seafood Week (5–12 October 2018), an annual event coordinated by Seafish that encourages consumers to eat more fish, more often. From fishmongers and supermarkets to restaurants and takeaways, the week provides a flexible platform for businesses and organisations to promote the fantastic variety of fish and shellfish available to consumers in the UK. To be awarded the accolade, Quayside was assessed against a wide variety of judging criteria, focusing strongly on the marketing objectives and promotional tactics of their Seafood Week campaigns. The business was also judged on their efforts to involve staff in the campaign and on how
well they collectively engaged with their target markets. Ben Bartlett, celebrity chef and awards judge, said: “This award category is a fantastic way to celebrate the great taste experiences to be enjoyed by eating fish and shellfish, and I was extremely impressed by the standard of entries. “The team at Quayside developed an array of innovative ways to target their customers and it was great to see them promoting the natural and nutritional elements of fish and chips. I would urge other businesses to get on board with Seafood Week 2019 so that they can enter this award category next year.”
Nana Jan’s Fish and Chip shop in Buckshaw Village, Chorley, Lancashire wins Marketing Innovation Award The popular business was recognised for developing a new brand identity, ‘fabulous food made with love’, promoted through staff uniforms, leaflets, on social media and via a mobile app. Nana Jan’s was assessed against a wide variety of judging criteria, including audience segmentation, promotional budget allocation, planning and implementation of marketing campaigns and the results of this activity on the business over the past year. Anna Bengtsson Senior Brand Manager at award sponsor Pukka Pies, said: “The quality of marketing and promotional activity undertaken by fish and chip
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businesses is of prime importance to the growth and success of such enterprises, and it’s great to recognise a business that has demonstrated great creativity and innovation, setting a high standard for their industry peers to aspire to. “Through our sponsorship of this particular award category, we want to encourage all fish and chip businesses to strive for excellence with their marketing activity and to understand the benefits that marketing can have for their businesses and the collective spin-off for the wider industry as a whole.”
www.federationoffishfriers.co.uk
MONDAY 25TH – WEDNESDAY 27TH MARCH
KFE ON A
MISSION
INDUSTRY TALK
THE SCHOOL OF FRYING EXCELLENCE IS BACK ON TOUR
2019
GET TRAINING FOR YOUR WHOLE TEAM FROM AWARD WINNING TRAINERS, IN EXCHANGE FOR A DONATION TO THE FISHERMEN’S MISSION Following the success of last year where we raised an incredible £13k, the KFE School of Frying Excellence is back on tour again with the support of the NFFF and a plan to smash that figure. For a small donation*, award-winning trainers will visit your fish & chip shop where they’ll share their incredible knowledge and experience and maybe a few ‘trade secrets’ with your whole team!
Our UK wide tour will end in style with a charity dinner at the Scallop Shell in Bath on Wednesday 27th March. For only £60 inc. VAT you’ll be able to rub shoulders with our line-up of fish & chip ‘rock stars’ and bid on some incredible lots in our charity auction.
WITH THE SUPPORT OF OUR FRIENDS AT
To register for the tour or to buy tickets for the dinner email sales@kfeltd.co.uk or call 01778 380448.
THE STAR LINE-UP INCLUDES David Miller
Stuart Fusco
Mark Petrou
Craig Maw & Nikki Mutton
Calum Richardson The Bay in Stonehaven 2013 NFCA Winner
Nigel Hodgson
Hodgson’s in Lancaster 2005 NFCA Winner
Lesley Graves
Gordon Hillan
Fred Capel
Millers in Haxby 2018 NFCA Winner Kingfisher in Plympton 2017 NFCA Winners
Burton Road Chippy in Lincoln 2015 NFCA Restaurant Winner ISSUE 9 // FEBRUARY 2019
Quayside in Whitby 2014 NFCA Winner
Biggar 2007 NFCA Winner
Petrou Brothers in Chatteris 2006 NFCA Winner
Chez Fred in Bournemouth 1991 NFCA Winner
In support of
* Minimum donation of £250 but it’s for an amazing charity so the more the better 33
FISH AND CHIP AWARDS 2019 AND THE WINNERS ARE
Krispies in Exmouth, Devon, wins Staff Training and Development Award In order to take home the prize, Krispies was assessed against a wide variety of judging criteria, including internal training policies and procedures, training support and forward plans for staff development. Judges also visited the business unannounced to undertake full a review of staff training and development practices. They were also evaluated on the quality of the fish and chips and the level of customer service provided. Award sponsor Philip Blakeman, Managing Director at James T. Blakeman & Co Ltd, commented: “As a family business with over 60 years’ experience, staff training has always been an important part of our success. The owners of fish frying establishments cannot overlook the importance of quality training for staff members. As a proud sponsor of The National Fish & Chip Awards, this category showcases businesses such as Krispies that are a credit to the industry. We would like to congratulate them in taking home the crown.”
Dodson’s Fresh Catch in West Yorkshire wins Best Mobile Fish and Chip Operator Award In order to take home the ‘Best Mobile Fish and Chip Operator Award’, Dodson’s Fresh Catch was judged against a wide range of criteria including sustainable sourcing policies, staff training processes, marketing activity and the quality of product served to its customers. Dodson’s Fresh Catch also faced mystery dining inspections before being named the winner at today’s ceremony Terrance Larkin, group general manager at JJ Food Service, said: “The standards of the mobile entrants this year was extremely strong in this fast growing category. Mobile fish and chip businesses ranged from regional event catering, private parties to local community services, some far exceeding expectations by now serving gluten free options and a range of sustainable species. “JJ Food Service is an award-winning national foodservice wholesaler with 11 branches across the UK. We offer a wide range of food, drink and packaging essentials including FAS, Line caught and IQF seafood lines. Our restaurant website business, FOODit, can get your customers ordering online via website or mobile app.” The Best Mobile Fish and Chip Operator Award is presented to the business that has exceeded expectations in providing both good service and great fish and chips to its customers. This award recognises the significant contribution mobile businesses can make in promoting the nation’s favourite dish, fish and chips.
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www.federationoffishfriers.co.uk
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ISSUE 9 // FEBRUARY 2019
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FISH AND CHIP AWARDS 2019 NFFF President receives Outstanding Achievement Award! Andrew Crook, President of the National Federation of Fish Friers was recognised for his long standing contribution to the fish and chip industry last week, receiving the Outstanding Achievement Award at the 2019 National Fish & Chip Awards, organised by Seafish. A 19 year veteran of fish and chips, Andrew has served as NFFF President since 2017. The Outstanding Achievement Award celebrates an individual who has made a significant contribution to the industry and has played an instrumental part in advancing innovation. This may not necessarily be through long service but more an individual who has made an important impact on fish and chips, either in the short or long term. Andrew’s own fish and chip shop is called Skippers of Euxton, Chorley, Lancashire. He follows in the footsteps of his late father who was also a previous President of the NFFF and a winner of the Outstanding Achievement Award at The National Fish & Chip Awards in 2010. Marcus Coleman, Chief Executive at Seafish, comments: “The aim of the National Fish & Chip Awards has always been to showcase the very best fish and chip businesses and individuals in the UK while setting incredibly high standards for the rest of the fish and chip industry to aspire to. When searching for our outstanding achiever, representatives from across all parts of the fish and chip industry are invited to nominate a person deserving of recognition, and Andrew’s nomination is one that the industry was wholeheartedly behind.” “Through his unstinting hard work and endeavour on behalf of the wider fish and chip industry, Andrew is an extremely worthy winner, and it’s a privilege being able to reward his life-long passion and commitment to the fish and chip trade. Warmest congratulations to Andrew on his outstanding achievement.” Andrew Crook, NFFF President said: “I was absolutely shocked to be given this award by the industry. It was totally unexpected and, even whilst Marcus was reading out my background and career before announcing my name, it really didn’t click that it was me that he was talking about. The moment was made even more special as I was sat close to two of the people I most respect in the industry, Richard Ord and Mark Drummond.” “Representing the industry as NFFF President is enough of an honour for me. We started the process of revamping the organisation ten years ago and I have worked with so many great people who have all played a big part in getting it to where it is today. I would like to see this award as the industry confirming we are heading in the right direction.” “We have some challenging times ahead in the fish and chip industry but with the people we have in place and a 36
great product we will come through it stronger.” Events such as the Kilimanjaro Chippy Challenge climb is an example completed by Malachy Mallon and Alan Hanna helped put our great product on the world map. “Thank you all so much and I will continue to do my best to represent and support the industry in any way I can.”
NFFF.CO.UK Xxxxxxxxx Xxxxxxx
David Henley always fries in David Henley has run a successful, award winning fish and chip shop for over 15 years. His secret is simple, to produce great tasting fish and chips every time. To achieve this, David has built up a store of knowledge as to which are the best ingredients to use and in particular which frying medium will deliver consistent results every time ...and that frying medium is Frymax. He knows that Frymax is pure white sustainable premium palm, made from the highest quality raw materials. And that there is none better at giving long lasting performance, which is so important in the current economic climate. Frymax has rightly earned the reputation as the number one cooking oil. It is as good today as it was when launched all those years ago. David Henley recognises its worth and the role Frymax plays in making his fish and chips taste really great.
RSPO-2-0677-16-100-00
The Fryers’ Favourite For Over 60 Years. For information, advice, or customer support material please contact ADM Trading (UK) Limited. Tel: 01322 443025 e-mail: ukinfo@adm.com www.olenex-uk.com ISSUE 9 // FEBRUARY 2019
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NFFF ASSOCIATE MEMBERS Business Directory NFFF Associate Members play a fundamental role in the fish and chip industry. All the NFFF Associate Members play their part in improving the fish and chip trade as a whole and are looking to work with fish friers for the long term. All companies who have applied to become Associate Members have been approved by the NFFF Board.
4 Opportunities to work on packages and campaigns exclusively for the NFFF members
Why not join the National Federation of Fish Friers as an NFFF Associate Member?
4 Your company contact details and logo listed in the Business Directory of the Fish Friers Review.
NFFF Associate Members play an essential role in providing products and services to the fish frying industry and towards supporting our goal of maintaining fish and chips as the UK’s Number 1 takeaway meal.
4 Listing in the Associate Members directory of the official NFFF website with click through to your website.
There are many benefits to being an Associate member of the NFFF: INDUSTRY PARTNERS
AHDB Potatoes
Tel: 024 7 669 2051 Email: info@ahdb.org.uk Web: www.ahdb.org.uk
Coeliac UK
Contact: Zoe Bishop Tel: 01494 796727 Email: cateringtraining@coeliac.org.uk
FASFA
Contact: John Rutherford Email: jarutherford@ btinternet.com Web: www.fasfa.co.uk
Marine Stewardship Council
Contact: George Clarke Tel: 0207 246 8916 Email: george.clark@msc.org Web: www.msc.org/fishandchips
NEODA
Contact: Lynda Simmons Tel: 020 8464 3954 Email: lynda.simmons@neoda.org.uk Website: www.neoda.org.uk
The Fishermen’s Mission
Valitor
Contact: Ryan Hadley / Jack Allwright Tel: 01279 712600 “Quote NFFF” Email: jacka@valitor.com Web: www.valitor.com
Utility Bidder Contact: Thomas Johnson Tel: 0800 007 4001 Email: t.johnson@utilitybidder.co.uk Email: info@utilitybidder.co.uk Website: www.utilitybidder.co.uk
Energy4
Contact: Tom Or James Collier Tel: 01642 888814 / 01642 888816 Fax: 01642 782258 Email: bills@energy4.co.uk Web: www.Energy4.co.uk
Active Payments
Contact: Trevor Sewell Tel: 0333 2400 822 Email: nfff@activepayments.co.uk Web: www.activepayments.co.uk
DUCT CLEANING/RANGE SERVICING
Deduct Limited
Contact: Sue, Diane or Gemma in the Fundraising Team Tel: 01489566910 Email: enquiries@fishermens mission.org.uk Website: www.fishermensmission.org.uk
Contact: Dan Evans Tel: 0333 772 0089 Mobile: 07806 487 239 Email: info@de-duct.co.uk Website: www.de-duct.co.uk
Seafish
Contact: Andy Gray, Trade Marketing Manager Tel: 07876 035767 Email: a_gray@seafish.co.uk Website: www.seafish.org
Contact: Liam Marshall or Paul Bell Mobile: 07833 681319 (Liam) Mobile: 07753687188 (Paul) Email: discountrange services@gmail.com Website: www.discountrangeservices.co.uk
The Sustainable Restaurant Association
Duct Cleaning Service Ltd
Contact: Mark Lineham Tel: 0207 479 4235 Email: mark@thesra.org Web: www.thesra.org
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ENERGY/CARD PAYMENTS
Discount Range Services Ltd
DUCT CLEANING SERVICE LTD
Contact: Michael or Darren Hardcastle Mobile: 07580799763 (Michael) Mobile: 07974676224 (Darren) Email: info@ductcleaningserviceltd.co.uk Website: www.ductcleaningserviceltd.co.uk
4 A discount on advertisements placed in the Fish Friers Review together with advertorial opportunities. 4 Opportunity to work exclusively with our NFFF members newsletter
Plus much more! If Associate Membership is something you would like to discuss in further detail please do not hesitate to contact Rob on 0113 230 7044 or email r.norris@federationoffishfriers.co.uk
Keep Environmental Services
Email: info@thornhillinsurance.co.uk Web: www.thornhillinsurance.co.uk
Contact: Dave Penson Tel: 01472 602012 Mobile: 07740 061 526 Email: dpenson@3pa.co.uk Web: www.ductcleaners.co.uk
KLS
Tel: 01553 772935 Email: mike@klsonline.co.uk Web: www.klsonline.co.uk
Range Response
Contact: Paul Douglas Tel: 0161 654 9225 Mobile: 07500 334 533 Email: sales@rangeresponse.co.uk Web: www.rangeresponse.co.uk
Frytech Ltd
Contact: Keith McLaren Mobile: 07944 552243 Email: Frytechservice@gmail.com
FINANCIAL, LEGAL AND INSURANCE
CF Capital
Contact Gary Keeley Tel: 01279 759222 Email: sales@thecfgroup.co.uk Web: www.thecfgroup.eu
Johnson Reed Catering Finance
Contact: Mark Johnson Tel: 0161 429 6949 Email: info@johnsonreed.co.uk Web: www.johnsonreed.co.uk
Morrish Solicitors LLP
Contact: Daniel Kindell Tel: 0333 3449600 Email: daniel.kindell@morrishsolicitors.com Web: www.morrishsolicitors.com/nfff
SME Insurance Services
Tel: 0330 134 4558 Email: online@smeinsurance.com Web: www.smeinsurance.com/nfff
Thornhill Insurance
Contact: Lucy Thornhill Tel: 01924 499182
FISH SUPPLIERS
Unique Seafood Ltd
Contact: Emilie Nissen/ Martin Brown Tel: 0203 260 3580 Email: en@uniqueseafood.co.uk Email: mb@uniqueseafood.co.uk Web: www.UniqueSeafood.co.uk
Collins Seafoods Limited
Contact: Craig English Tel: 01325 315544 Email: craig@ collinsseafoods.co.uk Web: www.collinsseafoods.co.uk
F Smales & Son Ltd
Tel: 01482 324997 Email: info@smales.co.uk Web: www.smales.co.uk
Pacific West
Contact: Eric Rose Tel: 01373 824 242 Email: enquiry@pacificwestfoods.co.uk Web: www.pacificwestfoods.co.uk
T Quality Contact: Derek Dews Tel: 08452 505605 Mobile: 07769 933002 Email: customercare@tquality.co.uk Web: www.tquality.co.uk
GENERAL FOOD SUPPLIERS
Ceres | Pure Food Innovation
Tel: 0845 3711 522 Email: hello@worldofceres.com Web: www.worldofceres.com YouTube: www.youtube.com/c/CERESPFI
Smedes Fine Foods
Tel: NI/UK 0044 28 95680440) Tel: ROI 00353 66 7169029 Email: Foodservice@smedesfood production.com Email: industry@smedesfood production.com
www.federationoffishfriers.co.uk
NFFF ASSOCIATE MEMBERS Web: www.smedesfoodproduction.com Agent Industry NI/UK/ROI: Web: www.lindenburg.org Email: Edmond@lindenburg.org
Dow Seeds
Contact: Richard Burrell Email: rmburrell@dow.com Web: www.omega-9oils.com Web: www.goofats101.com
Kerry Foodservice
Contact: Customer Careline Tel: 0800 138 1938 Web: www.kerryfoodservice.co.uk
Middleton Food Products
Contact: Ryan Baker Tel: 01902 608122 Email: sales@middletonfoods.com Web: www.middletonfoods.com
S&B Herba Foods Ltd
RotaCloud
Karro Food Group
Contact: Martin Fitzgerald Tel: 01904 890406 ext 50 Email: martin@rotacloud.com Web: www.rotacloud.com
FILTRATION
Premier 1 Filtration
Contact: Steve Calvert Mobile: 01325 377189 Email: info@premier1filtration.com Web: www.premier1filtration.com
Steve Hill Services
The filter lady
Tel: - 01452 521081 or Mobile: 07860 232741 Email: fryingfilters@gmail.com Web: www.fryingfilters.co.uk
Vito UK
GENERAL TRADE
Duncrue Food Processors Ltd
OILS AND FATS
Contact: Alison Kemp Tel: 01905 757124 Email: a.kemp@bsmithpackaging.co.uk Website: www.bsmithpackaging.co.uk
Contact: Kevin Thomas Tel: 02890 351422 Email: kevin@dfproc.co.uk Website: www.dfproc.co.uk
BD Signs
Flavoil
E.B. Gas Services Contact: Rodney Marks Tel: 02830 262908 Mobile: 07771610925 Email: service@ebgasservices.com Website: www.ebgasservices.com
Hilton Smythe
Tel: 0845 519 8809 Email: enquiries@ hiltonsmythe.com Website: www.hiltons mythe.com
Peel Tech
Contact: Malcolm Wood Tel: 01592 860 865 Mobile: 07779289881 Email: info@peeltech.co.uk Website: www.peeltech.co.uk
Sign Focus
Contact: Martin McHugh Tel: 07452276575 Email: martin.m@flavoil.co.uk Website: www.flavoil.co.uk
ADM Trading (UK) Limited
Contact: Andrew Marriott Tel: 01322 443025 Email: ukinfo@adm.com Web: www.olenex-uk.com/frymax.php
Nortech Foods Ltd
Contact: Alan Hackett Tel: 01302 390880 Email: info@nortechfoods co.uk Web: www.nortechfoods.co.uk
Vandemoortele/ P100 Contact: Stephen Bickmore Tel: 0208 814 7810 Mobile: 07912 389446 Web: www.vandemoortele.com
PIES, SAUSAGES AND MEATS
James T Blakeman Co Ltd
Contact: Antony Grainger Tel: 01274 747788 Email: info@signfocusltd.com Web: www.signfocusltd.com
Contact: Cherry Ward Tel: 01782 569610 Email: admin@ blakemans.co.uk Web: www.blakemans.co.uk
Celsius Systems UK Ltd
Pukka
Contact: Malcolm Potter Tel: 01708 938 570 Email: malcolm@celsius-systems.co.uk Web: www.celsius-systems.co.uk Web: www.endocubeuk.com
ISSUE 9 // FEBRUARY 2019
Contact: Shaun Weatherby Tel: 01978 666116 Email: shaunw@mvhltd.com Web: www.meadowvalefoods.co.uk
Holland’s Pies Contact: Contact: Leanne Holcroft Marie Quinton Tel: 01706 213591 ext. 207 Tel: 01452 521081 Email: enquiries@hollandspies.co.uk Mobile: 07860 232741 Web: www.hollandspies.co.uk Suppliers of Reconditioned filter machines, Spares & repairs Email: fryingfilters@gmail.com For Merlins, Bitterling, Aries, Pura, Opal & Kuroma Pressure fryers Prompt, reliable, friendly service. Web: www.fryingfilters.co.uk POTATOES AND PRE PREP CHIPS Contact: Kim Devlin Tel: 01953 851914 Email: sales@vitouk.co.uk
Contact: Michael Dickman Tel: 01773 761 791 Email: info@bdsignsnottingham.co.uk Website: www.bdsignsnottingham.co.uk
Meadow Vale Foods
Contact: Marie
Contact: Peter Walker Tel: 01689 878713 Mobile: 07768 532005 Email: peter.walker@sbhf.com
B Smith Packaging (Worcester) Ltd
Contact: Graham Thompson Tel: 01482 326234 Mobile: 07789 761448 Email: graham.thompson@ karro.co.uk Web: www.karro.co.uk
Contact: Lee Birmingham, Head of Foodservice Tel: 0116 264 4004 Email: info@pukkapies.co.uk Web: www.pukkapies.co.uk Facebook: www.facebook.com/pukkapies Twitter: @pukkapies
Vic Graham & PG Chips Contact: Paul Graham Tel: 01204 887415 Email: potatoes@vicgraham.com Web: www.vicgraham.com
Isle of Ely
Contact: Oliver Boutwood Tel: 01353 863355 E-mail: info@isleofely.co.uk Web: www.isleofely.co.uk
RANGES AND CATERING EQUIPMENT
Angel Refrigeration Ltd
Contact: Julie Croker Tel: 01327 810 370 Email: sales@angelrefrigeration.co.uk Website: www.angelrefrigeration.co.uk
TYCO (Ansul Restaurant Fire Suppression System)
Contact: Ansul Restaurant Fire Suppression System, c/o Tyco Fire Protection Products, Grimshaw Lane, Newton Heath, Manchester, M40 2WL Website: www.ansul.com
Bold Catering Equipment
Contact: Dave Hughes Tel: 0151 6322174 Email: info@boldcatering.com Website: www.boldcatering.com
KFE Ltd Contact: Tanya Henderson Tel: 01778 380448 Email: sales@kfeltd.co.uk Website: www.kfeltd.co.uk
Mallinson’s of Oldham Ltd
Contact: Terry Cowell Tel: 01706 299000 Email: mallinsons.sales@btconnect.com Web: www.mallinsonsofoldham.co.uk
Martyn Edwards/ Frank Ford
Contact: Stan Price Tel: 01642 289868 Email: enquiries@me-ff.com Website: www.me-ff.com
WHOLESALERS
Drywite
Contact: Nicky Lewis Tel: 01384 569556 Email: enquiries@drywite.co.uk Website: www.drywite.co.uk
Friars Pride Ltd
Contact: Vince Willows Tel: 01733 316400 Email: sales@friarspride.com Web: www.friarspride.com
Henry Colbeck Ltd
Contact: Douglas Colbeck, Sales Director Tel: 0771 879 4010 Contact: Jackie Pearson, Head of Marketing Tel: 0191 482 8409 Email: sales@colbeck.co.uk Web: www.colbeck.co.uk
JJ Food Service Contact: Paul Brailsford Tel: 08433 09 09 91 / 07870176015 Email: paul.brailsford@ jjfoodservice.com Website: www.jjfoodservice.com
V A Whitley & Co Ltd
Contact: Mike Wallace Tel: 01706 364211 Email: enquiries@vawhitley.co.uk Website: www.vawhitley.co.uk
Florigo Contact: Robert Furey Tel: 01527 592000 Email: info@florigo.co.uk Web: www.florigo.co.uk
Henry Nuttall Ltd Contact: Jack Price Tel: 01909 560 808 Email: sales@henrynuttall.co.uk Website: www.henrynuttall.co.uk
Hewigo UK Ltd
Contact: Phillip Purkiss Tel: 0121 5449120 Email: sales@hewigo.com Web: www.hewigo.com
To check out your latests NFFF Associate Member Benefits visit www.nfff.co.uk and login to your members area.
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01403 700381 w w w.mandens.co.uk MANDENS ARE THE LEADING BUSINESS AGENTS AND VALUERS WHO SPECIALISE ONLY IN FISH & CHIP BUSINESSES.
Est.
50 Years
Do you own a high turnover fish & chip business you are considering selling? We are now retained by a multiple operator who is keen to acquire more quality, high turnover shops in 2019. Our retained client is a serious cash buyer and if your business is suitable for them there would be no fees payable to us by the owner of the business. IN THESE CHALLENGING TIMES FOR THE INDUSTRY IT IS MORE IMPORTANT THAN EVER TO SPEAK WITH THE RIGHT, KNOWLEDGEABLE AGENTS IF YOU ARE THINKING OF SELLING YOUR FISH & CHIP BUSINESS. PLEASE GIVE US A CALL FOR CONFIDENTAIL, EXPERT ADVICE ON ALL ASPECTS OF SELLING WITHIN THE FISH & CHIP TRADE. STRICT NO SALE, NO FEE • NO UPFRONT FEES • NO ADVERTISING FEES • FREE VALUATIONS FOR SELLING PURPOSES • CONFIDENTAIL SELLING PROCESS • VAST EXPERIENCE IN HANDLING COMPLICATED TRANSACTIONS
For a full list of businesses for sale please visit www.mandens.co.uk
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SPECIALIST AGENTS TO THE CATERING INDUSTRY View our testimonials of businesses sold web - www.veritas-sales.co.uk email - sales@veritas-sales.co.uk
FOR SALE
FOR SALE
UNDER OFFER
SOLD LD SO
R DE ER UN FF O
Fish N Go Truro Cornwall Ref 2224
Lanner Fish Bar Lanner, Cornwall
Flounders Newquay, Cornwall
Ref 2218
Ref 2033
Asking Price - ÂŁ149,950
Asking Price Freehold - ÂŁ330,000 Leasehold - ÂŁ140,000
Ref 2078 Leashold Fish & Chip Takeaway
Leasehold Fish & Chip Takeaway/Restaurant. Comes with 2 bedroom accommodation.
Freehold Fish & Chip Takeaway. Comes with bedsit above.
Solihull - 0121 2707369
Truro - 01872 306450
LD SO
Cor Blimey Bourton-On-The-Water
Tregurra Chip Shop Truro, Cornwall Ref 2081
CONTACT US Head Office Solihull - 0121 270 7369 Truro - 01872 306 450 Nottingham - 0115 784 5039 Norwich - 01603 733 488 Call us for your free market appraisal. Can you afford not to use the industry’s market leaders?!
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&29(5$*( 7+528*+287 7+( 81,7(' .,1*'20 KÇ&#x20AC;Ä&#x17E;Ć&#x152; ĎĎąÍ&#x2022;ĎŹĎŹĎŹ &Ĺ?Ć?Ĺ&#x161; Î&#x2DC; Ĺ&#x161;Ĺ?Ć&#x2030; ^Ĺ&#x161;Ĺ˝Ć&#x2030;Ć? ĹśÄ&#x17E;Ĺ?Ĺ˝Ć&#x;Ä&#x201A;Ć&#x161;Ä&#x17E;Ä&#x161; Ä?Ç&#x2021; ZĹ˝Ć?Ä&#x17E;ĹśÍ&#x203A;Ć? Ć?Ĺ?ĹśÄ?Ä&#x17E; ĎϾϹϾ ISSUEâ&#x20AC;&#x2C6;9 // FEBRUARY 2019
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TRADERS BOARD
Now available to Buy online
Now available to Buy online Now available to Buy online
42cm round papers
42cm round papers
41 x 61 cm oblong papers
41 x 61 cm oblong papers
61 x 81 cm Kiremko liners 61 x 81 cm Kiremko liners
Henny Penny bags
Henny Penny bags
All the supplies that you need for your oil/fatfiltration filtration units, ranges, Henny PennyPenny machines, Picto and Picto and All the supplies that you need for your oil/fat units,frying frying ranges, Henny machines, Frymaster filters filters machines Frymaster machines Henny Penny bags 42cm round papers 61 x 81 cm Kiremko liners 41 your x 61 cmMerlin, oblong papers Spares and repair servicing of Bitterling, Opal, Aires, Pura oil/fat Filter machines including Kuroma
Spares and repair servicing of your Merlin, Bitterling, Opal, Aires, Pura oil/fat Filter machines including Kuroma Pressure Fryers. Pressure Fryers.
All the supplies that you need for yourF14,oil/fat filtration units, fryingand ranges, Penny Also stocking round Superpads, F24, F40 rectangular superpads Miroil Henny filter bags and frymachines, powder Picto and Also stockingServicing round Superpads, F14, F24, F40byrectangular superpads and Miroil filter bags and fry powder Frymaster filters machines and repairs are undergone highly qualified and reputable professional engineers Servicing and repairs are undergone by highly qualified and reputable professional engineers
Spares and repair servicing of your Merlin, Bitterling, Opal, Aires, Pura oil/fat Filter machines including Kuroma Pressure Fryers. Also stocking round Superpads, F14, F24, F40 rectangular superpads and Miroil filter bags and fry powder
Fish Posters on sale from NFFF!
Servicing and repairs are undergone by highly qualified and reputable professional engineers
The NFFF are pleased to announce we have Fish Posters back in stock. Posters are available for £25 including VAT & packaging for NFFF members. Non NFFF members can buy the poster for £30 including VAT & packaging. If you would like to place your order please contact Eileen on 0113 230 7044.
DUCT CLEANING SERVICE LTD For all your ducting needs. Fully insured. Ducts and canopies mechanically cleaned and steamed cleaned. Photographic evidence provided for insurance purposes, together with a certificate. Over 35 years’ experience – no job too big or too small. Duct Cleaning Services we are now TR19 compliant Tel Michael on 07580 799763 or Darren on 07974 676224. E-mail: info@ductcleaningserviceltd.co.uk Web: www.ductcleaningserviceltd.co.uk
Account Books Back in Stock!
Account books are available for £7.50 including VAT and postage. If you would like to place your order please contact Eileen at the NFFF Head Office on 0113 230 7044.
PLEASE NOTE: The Fish Friers Review is the members’ journal of the National Federation of Fish Friers. The advertising pages of the Review are offered to the trade as a means of introducing goods and services at an economic cost to fish friers throughout the country. The publishers will take due care to ensure accuracy of all advertisements, but it is the sole responsibility of advertisers to ensure that the description of goods and services offered comes within the provisions of the Trade Descriptions Acts 1968 and 1972. It is also the responsibility of advertisers to comply with the Business Advertisements (Disclosure) Order 1977.
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The publication of an advertisement is not a recommendation or an endorsement of particular goods or services by either the Fish Friers Review Ltd. or the National Federation of Fish Friers Ltd., either explicitly or implicitly. Readers of the Review, before entering into any engagements or contracts as a result of an advertisement, are advised to consult their solicitors, accountants, bank managers or other professional advisers where necessary. No offer of employment either on a salaried or fee basis should be made to any advertiser without first asking for and taking up references.
www.federationoffishfriers.co.uk
FEDERATION NOTICEBOARD NFFF Head Office Contact National Federation of Fish Friers
Federation House, 4 Greenwood Mount, Leeds, LS6 4LQ Tel: 0113 230 7044 Email: mail@federationoffishfriers.co.uk Web: www.federationoffishfriers.co.uk General Office Office Manager Denise Dodd - denise.dodd@federationoffishfriers.co.uk
PA of the Directors Karen Clark – k.clark@federationoffishfriers.co.uk Finance Fiona McStay – f.mcstay@federationoffishfriers.co.uk Fish Friers Review Robert Norris – r.norris@federationoffishfriers.co.uk Membership Eileen Kane – e.kane@federationoffishfriers.co.uk Training & Quality Award Helen Brook – h.brook@federationoffishfriers.co.uk
Contact your local representative PRESIDENT Mr Andrew Crook Tel: 01257 232197 Tel: 07748 631697 (24 hrs) E-mail: andrew@skippersfishbar.com Skipper’s Fish Bar, 8 Talbot Row, Balshaw Lane, Euxton, Lancashire, PR7 6HS
VICE PRESIDENT Mr Craig Maw Tel: 07745 662325 E-mail: craig@kingfisherfishandchips.co.uk Kingfisher Fish & Chips, Chaddlewood Shopping Centre, 6 Glen Road, Plympton, Plymouth, Devon PL7 2XS
TREASURER Mr Alan Hanna
Miss Caroline Murphy Tel: 07711 768674 E-mail: nfff@wetherbywhaler.co.uk The Wetherby Whaler, 18 Market Place, Wetherby, West Yorkshire, LS22 6NE
Mr David Miller Tel: 07759 055587 E-mail: davidmillernfff@hotmail.com Millers Fish And Chips, 55 The Village, Haxby, York, North Yorkshire, YO32 2JE
Regional Director for Scotland Mr Colin Cromar
Tel: 028 417 63999 E-mail: alan@pitstopfastfood.com Pit Stop Fast Food, 26 Bridge Street, Kilkeel, County Down, BT34 4AD
Tel: 07435 786490 Email: colin@thefishhoose.co.uk The Fish Hoose, 69 Main Street, Thornton, Fife, KY1 4AQ
Regional Directors for England
Regional Director for Wales
Mr Craig Buckley
Mr John Penaluna
Tel: 07745 946709 E-mail: thefishbar@hotmail.co.uk The Fish Bar, Unit 2, 645 West Street, Crewe, Cheshire CW2 8SL
Tel: 07903 864869 Email: lapcatering@tiscali.co.uk Penalunas Famous Fish and Chips, 35a - 36 High Street, Hirwaun, Mid Glamorgan CF44 9SW
Ms Lesley Graves Tel: 07507 889028 E-Mail: lesleygraves703@msn.com Burton Road Chippy, 169 Burton Road, Lincoln, Lincolnshire LN1 3LW
Mr Hugh Mantle Tel: 07831 577296 E-mail: hughmantle@hotmail.co.uk 6 Daleside Road, Harrogate, North Yorkshire HG2 9JE
ISSUE 9 // FEBRUARY 2019
Regional Director for Northern Ireland Mr Alan Hanna Tel: 07711 216416 Email: alan@pitstopfastfood.com Pit Stop Fast Food, 26 Bridge Street, Kilkeel, County Down BT34 4AD
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10 QUESTIONS WITH… …Cem Oktem Packet Bridge Village Fish & Chip Shop & NFFF Trainer 1.
What would you do with £500,000?
If I was given/won £500,000 I would take a year or two off and travel the world. In our working lives we don’t have the time or money to see places we would like to, so it would be a great opportunity.
2. What is your dream holiday destination in the UK, and also abroad? In the UK it would be the lakes, even though its so close to home. I love walking, and it’s such a beautiful part of the world we are lucky to have it on our door step.
6. Describe your perfect weekend. Nothing beats a music festival in the middle of the summer. Standing in a field when the sun is shining, drinking cider and listening to your favourite artist.
7. What is your favourite drink? Coffee! I literally can’t function without one in a morning. If it gets to lunch time and I haven’t had a coffee I get the shakes. Probably not a good thing!
8. Do you prefer cod or haddock? I love both, but at my shop we predominantly sell cod so I would have to choose cod.
9. What is your first memory of fish and chips? The local chippy we used as a kid, we used to get two chips wrapped in paper whilst we queued up.
3. What is your favourite sport, and which is your least favourite? Football, nothing comes close to watching or playing. My least favourite is probably American Football as it’s too stop start. I would get bored watching and playing.
4. If you could be granted one superhero power, what would it be and why?
10. What is your prediction for the fish and potato industry? Over the next few months I see the
prices increasing even further. I think for shops now it is a great time to get our prices up so they are in line with other fast food outlets. I don’t think fish and chips should be seen as a cheap takeaway as it has all the best qualities. When the prices of fish and potatoes do come down then we will benefit.
The ability to fly. You could go wherever you wanted and the views would be amazing.
5. Which three people, dead or alive, would comprise your perfect dinner date? The Rock – He was my idol growing up. Sir Alex Ferguson – Legend! He would have some great stories. Connor McGregor – Would entertain the party.
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