Fish Friers Review Issue 1 2017 by National Federation of Fish Friers

CONGRATULATIONS KINGFISHER FISH & CHIPS, UKâ&#x20AC;&#x2122;S NUMBER 1 FISH AND CHIP SHOP!

THE

FishFriers

ISSUE 1 FEBRUARY 2017

1913-2017 104 YEARS SERVICE TO THE TRADE

REVIEW

! e t a d e h t e sav

Su unday 19th M March 2017

The ULTIIMATE EXHIBITTION N for Fish Frierrs and The Fast Food Trade! r Page 14-16 National Fish and Chip Award 2017

WELCOME TO

EXETER R

WESTPOINT ARENA

BROUGHTT TO YOU BY

HHOOK 1

& FISH

KAGGIING PACCKA

Page 20 Hopkins Rumbles In

10A AM - 4.30 0PM WESTTPOINT AR RENA Pre-register for your FREE tickets and the chance to win an iPad

Page 24-29 Going Mobile

Search Friars Prid de

www.fria f iarspride.co id om/fry-it /f it 01733 3164444 O

Live cooking deemonstrations & prodduct sampling

Exclusive show promotions

New product laaunches & innovationns

Meet with the Friars Pride team

Fun for the whoole family

Connect FriaarsPride Ltd

Follow @FriarsPride @FRY_IT

FOR MORE INFORMATION, AND HOW TO BECOME A MEMBER VISIT OUR WEBSITE AT: WWW.FEDERATIONOFFISHFRIERS.CO.UK

100% Naturral British Beef Drip pping for 100% % Traditional Flavou ur )URP WKH PRGHVW SRWDWR FKLS WR WKH Â´QHVW Â´VK Â´OOHW LWÂV DOO DERXW ZKDW \RX IU\ LW LQ )RU WKH WDVWLHVW UHVXOWV JR 6XSHULRU WKH PRVW UHVSHFWHG UHÂ´QHG DQG GHRGRULVHG EHHI GULSSLQJ LQ WKH EXVLQHVV

,WÂV QDWXUDOO\ ORZ LQ 7UDQÂV IDWV QRQ K\GURJHQDWHG DQG GHOLYHUV WKH KLJK SHUIRUPDQFH ZLWK WKH JUHDWHVW HFRQRP\ HQKDQFLQJ WKH WDVWH RI \RXU IULHG IRRG

1RUWHFK )RRGV 1HZ WHFKQRORJLHV EHKLQG WUDGLWLRQDO WDVWHV )RU \RXU QHDUHVW VWRFNLVW FDOO

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

Points of View

Contents...

By Gregg Howard, NFFF President

Page 4

National Fish and Chip Awards

Page 6

Independent Fish and Chip Shop of the Year

Page 8

Independent Fish & Chip Restaurant of the Year

Page 10

Drywite Young Fish Friers of the Year

Page 12

NFFF Quality Award Champion Award

Page 14-16 National Fish and Chip Awards

This year has already been an exceptionally exciting one; with the National Fish and Chip Awards 2017 taking place on the 26th January at the Park Plaza Westminster, London. The event was once again a huge success and congratulations to everyone who was involved, especially to the winners of each category who will represent our industry for the coming year. Seafish deserve a huge amount of credit, they are growing year on year and the commitment and support to our industry encourages more to eat fish.

Page 18-19 Chip & PIN Page 20

Hopkins Rumbles In

Page 24-29 Going Mobile Page 44

10 Questions with Austen Dack

NFFF Team Training, Qualifications & Quality Award Helen Brook h.brook@federationoffishfriers.co.uk Finance Manager Fiona McStay f.mcstay@federationoffishfriers.co.uk

Winners of the main award, Kingfisher Fish and Chips, have been an outstanding shop for many years now and finished runner up of the Independent Takeaway Fish and Chip Shop of the Year Award only last year. The 26th January 2017 was their night. I know the outstanding work Craig and Nikki already do with the help of their Kingfisher team will stand them in good stead for all the exciting opportunities and challenges which lie in front of them. Craig is a Regional Director for the NFFF and the whole Board have seen first-hand the amount of work he has undertaken for the industry already and it will no doubt continue.

Media Coordinator & Fish Friers Review Robert Norris r.norris@federationoffishfriers.co.uk P.A. to the Board of Directors Karen Clark k.clark@federationoffishfriers.co.uk

THE NATIONAL

ON TI RA

Membership Coordinator Eileen Kane e.kane@federationoffishfriers.co.uk ER

FISH & CHIP QUALITY AWARD

RATIO N OF SH

Est.

1913

F RIE R S

TIO N A L F NA E

qualityfishandchips.co.uk

Telephone: 0113 2307044 e-mail: mail@federationoffishfriers.co.uk Write to us at: Federation House, 4 Greenwood Mount, Leeds, LS6 4LQ

IS S I G

SH FRIE

N IS TH

O F FI

Fish Friers Review

Did you know? 22% of people visit fish and chip shops every week. Issue 2: Booking Deadline – 24th February 2017, Copy Deadline – 3rd March 2017, Publication Date – 31st March 2017

1913 - 2017 104 years’ service to the trade Founded as the National Fish Caterers’ Review on April 4, 1925. Designed & Produced by Tebays, Leeds. Tel: 01943 870054 sales@tebays.co.uk www.tebays.co.uk

Use your smartphone to scan the QR code and learn more about the NFFF

I would like to take this opportunity to wish you a belated Happy New Year and I hope that you had a wonderful Christmas! We welcome 2017 and look forward to beginning a fresh new year, with exciting new prospects and changes.

On the 26th January we also announced our next NFFF Fish and Chip Quality Award Champion Award and I’m thrilled to announce Fochaber Fish Bar as our champions. In Fochaber Fish Bar we have a Quality Award holding shop who is holding our award with pride and do their utmost to raise awareness in the industry and to the public just what the Quality Award logo stands for and I must congratulate them on achieving the prestigious award. We have already witnessed the outstanding work they have done to promote the NFFF Quality Award and no doubt will continue to do so. I would like to thank Seafish Chief Executive, Marcus Coleman for his kind words towards the NFFF Training Academy, we are strong believers that training is essential to all areas in the business and many are seeing this. So far this year we have already fully ‘sold out’ places on the January & February Three Day course resulting in additional courses being held. We were delighted to welcome two great award winning guest friers, Quayside, Whitby Stuart Fusco and Towngate Fisheries, Mark Drummond. Training is a vital part of running a successful business and we at the NFFF are delighted to be able to call upon such successful fish friers to become involved and train the next generation. We will be looking forward to welcoming lots more guest friers to attend our training courses to provide added experience to our already excellent training staff.

THE

FishFriers REVIEW

Your

Federation

Welcome to ‘Your Federation’ page. Across the year the NFFF will provide it’s members with the details of what has happened within the NFFF across the following two pages.

Membership New and Returning Members December 2016 and January 2017 Contact Name

Location

Shop Name

Location

Contact Name

Shop Name

Mr Russell Bright

Henfield Road

Albourne West Sussex

Mrs Gillian Dunn

GE Derby Ltd

Hilton Derbys

Mrs Keely Ann Richardson

Frying Nemo

Goole East Yorkshire

Mr Graham Gibson

G3 Derby Ltd

Willington Derbys

Mrs Trudy Ebede

Ozone Plaice

Cowley Oxfordshire

Mr Graeme Burrell

Yarm Road Fish & Chips

Richmond N Yorkshire

Mr Merdan Adiguzel

Fair Green Fish Bar

Diss Norfolk

Mr Steven Sykes

Kingfishers Fish & Chips

Bournemouth Dorset

Mr John Andrews

The Chippie

Yelverton Devon

Mr Will Stephenson

McKay's Hotel Restaurant & Bar

Pitlochry Perthshire

Mr Norman J Manson

Fort Café & Takeaway Ltd

Lerwick Scotland

Mr Daniel Hennesy

The Proper Fish & Chip Co

Exmouth Devon

Mr A Contantinou

The Golden Chicken Barbeque

Bedford

Mr Kirubakaran Paramewaran Morland Fish & Chips

Highbridge Somerset

Mrs Jean Worthington

Fish Dish

Doncaster South Yorkshire

Mr Simon Ward

Reading Berkshire

Mrs Kuldip Kaur Sandhu

Jack's Traditional Fish & Chips

Hinckley Leicestershire

Mr Alan Sowden

Warren Hill

Rotherham South Yorkshire

Mr Michael John Newbold

Earl of Zetland

North Shields Tyne & Wear

Padstow Cornwall

Mr Rajinder Singh

Woodlea Fold

Fording Bridge Hants

Mr Surinder Singh Dhillon Patrick Wynd

Ms Eleanor Lisa Tibble Oakwood Drive

Leeds West Yorkshire

Mrs Josette Foster

Fish & Chips @ Weston Grove

Weston Grove Chester

Mr Sandis Birins

Queen Street

Cirencester Gloucestershire

Mrs Jane Rose

Loddon Plaice

Norwich Norfolk

Mr Alex Fleming

Al Frescos

Brow Edge Cumbria

Mr Philip Thompson

The Harbour

Plymouth Devon

Returning Members

New Members (continued)

New Members Mr David Flide

Broad Street

Mr Anthony Easterbrook Tony's Frying Machine

Out of the Blue

Leeds West Yorkshire Glasgow

Training The NFFF welcomed 31* students on training courses held either at the NFFF Training Academy in Leeds and Northern Ireland or in shop. During the January three day course, the NFFF welcomed Stuart Fusco as a guest frier. Upcoming three day training courses are as follows: 6th, 7th & 8th

March

2017

Guest Frier: David Miller

3rd, 4th & 5th

April

2017

Guest Frier: TBC

8th, 9th & 10th

May

2017

Guest Frier: TBC

Quality Award New and Returning Members December 2016 and January 2017 Contact Name

Shop Name

Location Returning Members

Mrs Jenny Knight Mr Mert Redif Mr Franco Palombo Mr David Henley Mr Banico Zeniou Mr Stuart Devine Mr George Georgiou Mr Loucas Parteli

Abbey Fisheries Serene Fish Bar Palombo's Of Balloch Henleys Fylde Fish Bar The Ashvale Toffs of Muswell Hill Wollaston Fish Bar

Selby, North Yorkshire Ilford, Essex Balloch, Dunbartonshire Essex, Chichester Merseyside Aberdeen, Aberdeenshire London Stourbridge, West Midlands

Mr John Molnar Mrs Grainne Lavery Ms Meli Selak Mr Banico Zeniou Mr David Low

The Cods Scallops Fish City Stotesbury Fish & Chips Fylde Fish Bar - Birkdale Low's Traditional Fish & Chips

New Members

Nottingham, Nottinghamshire Belfast, Northern Ireland Isle of Wight Southport, Merseyside Westhill, Aberdeenshire

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

NFFF Activities Date

NFFF Activity

NFFF Representitive

5th January

In Shop Training, St Helens

9th, 10th, & 11th January

Three Day Training Course, Leeds

AC, GH, HM, JH, LF

16th January

Associate Members Marketing Meeting, Leeds

17th January

One Day Training Course, Leeds

20th January

Range Service, Leeds

24th January

One Day Training Course, Leeds

MSC / NFFF Meeting, London

Key GH

Gregg Howard, President

AC, RN

Andrew Crook, Vice President

Stuart Atkinson, Treasurer

John Penaluna, Regional Director

AC, CB, CM, GH

John Wild, Regional Director

AHA

Alan Hanna, Regional Director

Lesley Graves, Regional Director

26th January

National Fish and Chip Awards, London

AC, AH, CB, CM, GH, HM, JP, LG, RN, SA

30th January

One Day Training Course, Leeds

5th February

What’s Cooking, Newcastle

AC, EK, HB, JW

6th February

Train the Trainer

CB, HB

Hugh Mantle, Regional Director

7th February

One Day Training Course, Leeds

AC, CB

Craig Buckley, Regional Director

8th February

One Day Training Course, Kilkeel

9th February

One Day Training Course, Leeds

Craig Maw, Regional Director

13th February

Three Day Training Course, Leeds

CB, HM

Karen Clark, PA to the Directors

16th February

Training & Development Meeting, Skype

AH, CB, CM, HB

17th February

One Day Training Course, Leeds

Robert Norris, Media Co-Ordinator

Helen Brook, Training & Qualification Co-ordinator

Board of Director Enquires NFFF Member Enquiry

NFFF Official

Arthur Parrington, Training tutor

Food Advice

Lynda Fielding, Trainer

Shop Purchase

Craig Buckley, Trainer

Potato Issue

Equipment Advice

AC, JW,

Dan Harding, Trainer

Range Issue/ Advice

JW, JP

Dennis Tate, Trainer

New Associate Members HeyMenu HeyMenu is the new entrant to the UK takeaway industry which aims to challenge industry giants such as Just Eat and Hungry House, connecting takeaway restaurants and consumers via an easy to use and tailored website and app. The company’s proposition is to provide up to 90% lower costs to takeaway restaurants in comparison to the competition by charging a one off joining fee and a flat fee of £65 per month with no commission. Through a series of loyalty programmes, the company also aims to generate loyalty from consumers towards the restaurants, rather than to the company itself. Tel: 0800 466 1466 Email: info@heymenu.com Website: www.heymenu.com

Exhibition Dates & Open Days Innovation 2017 26th February 2017 Location: Macron Stadium, Bolton Website: www.vahitley.co.uk FRY I.T. 2017 19th March 2017 Location: Westpoint Arena, Exeter Website: www.friarspride.com/fry-it-2017 Fish Frying & Fast Food Show 11th June 2017 Location Dolman Hall, Bristol City FC, Ashton Gate, Bristol Website: www.frymagazine.com KFE Open Day Sunday 5th March Location: Bentley Business Park, Northfields Industrial Estate, Market Deeping, Peterborough, PE6 8LD

Details: Meet Kerry, TQ, Drywite and CF Capital Finance also on hand for help and advice. They can learn from award winner Nigel Hodgson and Gordon Hillan, chat to the sales team and see our Kiremko high efficiency range in action Website: www.kfeltd.co.uk

*These figures are current at the time of going to print – Issue 1 – 27th January 2017

FIND US ON

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

2017 has seen yet another successful and glitzy day at the National Fish and Chip Awards at the Park Plaza Westminster on January 26th. The event saw yet another group of zealous entrepreneurs crowned winners, beginning with a champagne reception, filled with glee and chatter about all things fish and chips. The event itself was hosted once again by the excellent BBC Radio 2 resident cook Nigel Barden. Marcus Coleman, Seafish Chief Executive started the awards off with a warm welcome. Now in their 29th year, the National Fish & Chip Awards continue to be the world’s

Marcus Coleman, Seafish Chief Executive

best event for everyone involved in sourcing, producing and selling fish and chips. Having started in 1988 in order to raise standards within the industry and generate positive publicity on its behalf, the awards are now recognised by the participants, consumers and media alike, as the ultimate event for the fish and chip industry. The ‘Oscars’ of the fish and chip world! Over the years, past award winners have seen businesses expand, staff recruitment and employment grow and turnover increase, all as a direct result of being crowned an award-winning business – just some of the reasons that Seafish continues to invest in the sector through these awards.

National Fish and Chip Award 2018 Next year’s awards Irrespective of how far you get in the awards, taking part can be excellent for business performance. Participating shops have seen up to a 40% increase in sales on the back of publicity just by reaching the regional finals stage of the Independent Takeaway Fish and Chip Shop of the Year Award. At all stages of the awards program there are local PR and marketing opportunities to help communicate your participation and success to your customers. With a variety of award categories to choose from, what are you waiting for? The 2018 awards will open for entry in May 2017. Watch out for details via trade media press and on the awards website. You’ve got to be in it to win it! www.fishandchipawards.com

WWW.FEDERATIONOFFISHFRIERS.CO.UK

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

Independent Takeaway Fish and Chip Shop of the Year Award A variety of industry companies unite as consortium sponsors for the flagship award style pitch.

Kingfisher Fish and Chips Plympton, Plymouth www.kingfisherfishandchips.co.uk

Commenting on their award win after receiving the famous trophy from awards host, Nigel Barden, voice of food and drink on BBC Radio 2, shop owners Nikki Mutton and Craig Maw said: "We are absolutely elated! We’ve entered this award three times now, coming second last year, so to go all the way is amazing – I guess three really is a charm.

"We’ve only owned the shop for four years and have already achieved some amazing things; we have the world’s most sustainable seafood menu, are one of only two fish and chip businesses in the UK to have a 3 star rating from the Sustainable Restaurant Association, along with over 25 industry and non-industry awards, but I have to admit that winning this award is the pinnacle of our careers. "We’ve worked hard to take sustainability to the next level and this is at the core of our business. We’re proud to offer over 12 Marine Stewardship Council certified fish species, but we’ve not stopped there; we even use QR codes to let customers trace the journey of their fish, from sea to plate. "It feels like everything we’ve worked for has come to fruition now. We’re more than ready to take the crown, and look forward to championing our industry and the nation’s favourite takeaway.”

Kingfisher Fish and Chips in Plympton, Plymouth has been crowned the best fish and chip shop in the UK on the 26 January after frying out on top at the 2017 National Fish & Chip Awards, organised by Seafish. The shop scooped the ultimate title -Independent Takeaway Fish and Chip Shop of the Year – at the awards ceremony held at the Park Plaza Westminster Bridge Hotel in London – an event widely regarded as the ‘Oscars’ of the fish frying industry. To secure the top spot, Kingfisher Fish and Chips had to progress through a rigorous, multi-stage judging process over a seven month period; encompassing several mystery shopping assessments and in-depth audits by industry experts, reviewing everything from responsible sourcing policies to menu diversification – and of course, customer service levels and the quality of fish and chips being served.

Ben Bartlett, Master Craftsman of the Craft Guild of Chefs, and a member of this year’s final judging panel, commented: "This year was definitely Kingfisher’s year – they stood out immediately for their extensive knowledge and experience, robust sourcing policies, forwardthinking approach, and continual business growth.

"With inspiring passion, they are consistently looking to improve their offering and strive for perfection – making them extremely worthy winners and the perfect ambassadors for the fish and chip industry.” Marcus Coleman, Chief Executive at Seafish, added: "The aim of the National Fish & Chip Awards has always been to showcase the very best fish and chip businesses and individuals in the UK while setting incredibly high standards for the industry.

The final stage of judging, held the day before the awards ceremony (25 January), put the shop’s presentation skills to the test as they faced a 14strong specialist industry judging panel – ‘battering’ it out against the nine other regional* finalists in a ‘Dragon’s Den’

"Every year Seafish sees new and more established talent vie for the top title. The judging process is extremely challenging with shops thoroughly being put through their paces, but this year, it was Kingfisher’s boundless enthusiasm and commitment that made them stand out as a clear winner. "We wish them all the best as they begin their journey as the UK’s top shop, but also thank them for helping us to reinforce the UK’s reputation as the home of the world’s best fish and chips.”

WWW.FEDERATIONOFFISHFRIERS.CO.UK

Congratulations to Craig & Nikki

Kingfisher Fish and Chips, Plympton

Independent Fish & Chip Shop of the Year An Award Winning Combination For information, advice, or customer support material please contact ADM Trading (UK) Limited. Tel: 01322 443025

e-mail: ukinfo@adm.com

www.olenex-uk.com

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

Independent Fish and Chip Restaurant of the Year Award Sponsored by Goldensheaf

Harbour Lights Falmouth, Cornwall www.harbourlights.co.uk

beautiful area; being close to the sea gives us direct access to the local fishing trawlers. We get to offer our customers the freshest fish and actively encourage them to branch out and try different varieties from the catch of the day. “We all love this industry and our jobs; it’s the best feeling in the world to be able to put a big smile on all our customers’ faces and now our own smiles are bigger than ever after our success!” Award sponsor Alan Pearce, Field Sales Manager at Goldensheaf, said: “As the UK’s leading batter mix producer, with a heritage of over 60 years, we can identify with the importance of being recognised as a quality performer within the fish and chip industry.

“Providing an outstanding fish and chip dining experience for customers, while continually striving to improve standards and diversifying the offering, is a demanding task to juggle.

L-R Peter Fraser, Verity Harper, Ellen Layzell and Sponsor Alan Pearce - Independent Fish and Chip Restaurant of the Year Award Winner

Harbour Lights in Falmouth, Cornwall, has been crowned the best fish and chip restaurant in the UK after frying out on top at the 2017 National Fish & Chip Awards, organised by Seafish. The restaurant scooped the ultimate title - Independent Fish and Chip Restaurant of the Year –during a prestigious awards ceremony, which is widely considered as the ‘Oscars’ of the fish frying industry, held at the Park Plaza Westminster Bridge Hotel in London.. To secure the top spot, Harbour Lights had to fry at the top of their game while progressing through a rigorous, multi-stage judging process which focused on their responsible sourcing policies, menu diversification, restaurant facilities and appearance, staff training and development practices, and marketing and promotional activity. They also underwent an in depth audit to assess both the front and back-of-house operational aspects of the business, along with mystery dining assessments to ascertain customer service levels and the quality of fish and chips on offer to customers. Commenting on their award win after receiving the distinguished trophy from awards host, Nigel Barden, voice of food and drink on BBC Radio 2, shop owner Peter Fraser, said: “We’re absolutely blown away to be named the winner of this award - our incredible team deserves a huge pat on the back!

“We’ve been open every day of the week, lunchtime and evenings, for the past 17 years, and have never stopped trying to find ways to improve the business. We feel very blessed to have our restaurant located in such a

WWW.FEDERATIONOFFISHFRIERS.CO.UK

THE

FishFriers REVIEW

Drywite Young Fish Frier of the Year 2017 Sponsored by Drywite Limited its 22nd year, this award showcases the exceptionally high quality of young talent emerging – the standard of which makes me very proud.

George Papadamou Papa’s Fish & Chips Hull, East Yorkshire www.papasfishandchips.com

“There has always been a strong commitment from our previous winners to support and promote the competition and encourage other young friers to enter, thus ensuring a prosperous future for the frying industry.”

“To reach the final, all five finalists have proved that they are extremely talented young people, however George is without doubt an exceptional and well deserving winner.”

Elise Boothroyd Fochabers Fish Bar Fochabers, Moray www.fochabersfishbar.co.uk

Marcus Coleman, Chief Executive at Seafish, commented: “We’ve been extremely impressed by the high standard of talent in the Drywite Young Fish Frier category this year. The marginal difference between who is successful and who misses out gets smaller year-on-year, but George has a wealth of skill and passion, and this was demonstrated in abundance throughout the judging process. Winning such a prestigious award at such a young age is remarkable – he should be very proud of himself.”

James Houlston Our Plaice Kidderminster, West Midlands www.ourplaice.co.uk

George Papadamou of Papa’s Fish and Chips in Hull, East Yorkshire, has come out on top at the 2017 National Fish & Chip Awards, organised by Seafish, after being crowned Drywite Young Fish Frier of the Year. To earn his spot at the top, George had to showcase his talents during a rigorous, multi-stage judging process; encompassing exam questionnaires and in-depth telephone interviews conducted by senior industry experts. He was subjected to further appraisal as he received a skills based assessment and underwent a personal interview during a comprehensive judging day at the National Federation of Fish Friers (NFFF) Training Academy in Leeds, West Yorkshire. George also received a mystery judging visit at his respective workplace to test his skills and knowledge whilst in his own working environment. Commenting on his award, George, who co-owns Papa’s Fish and Chips with his brother Dino, said: “This award has been the cherry on top of what has been a great year!

“I live and breathe fish and chips – it’s something that came so naturally to me in the beginning, and now being named the Drywrite Young Fish Frier of the Year, I almost feel like I’ve been inducted into the ‘fish and chips hall of fame’! I’m really looking forward to acting as an ambassador for the industry and I hope that I can motivate young friers as much as past winners have me.” Award sponsor Kelvin Lee, Managing Director of Drywite Ltd, said: “Now in

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

Drywite Young Fish Frier Finalists Factory Tours! December 2016 saw the Drywite Young Fish Frier of the Year finalists for 2017 heading to Hull to embark on three factory tours to help them understand further how product used on a daily basis are sourced, manufactured and distributed throughout the UK. The two days organised by Drywite Limited and Kerry Foodservices saw them visit AAK Oil Refinery, Smales Fish Merchants and Kerry Foodservices, Gainsborough milling factory.

got the chance to see the wheat at every stage of the process.

Day 1 started at AAK. Set on the docks of the Humber in Hull, AAK process and refine frying oil for the fish and chip industry and for the foodservice and wider sectors. During the tour there was a demonstration on how the oil is decanted from large ocean tankers onto the site and then both the refining and deodorising stages through to quality control which employees test and sample the various stages, ensuring the highest level of quality is maintained. Once the oils and fats have been through these processes it is then on to packaging ready for distribution.

Across the two days the knowledge which was gained by the Young Friers will set them up to improve their own knowledge, which can then be passed on to their consumer and staff and will in no doubt improve their business operations.

Much like AAK and Smales Fish Merchants, Kerry Foodservice pays a huge amount of attention to quality control from the initial delivery to final stages of packaging the product for distribution. The Drywite Young Fish Friers were then invited to sample the various batter brands Kerry produce from Goldensheaf Gold to A1.

Once the tour of the facilities was over the final part of the visit was spent learning about the make-up of different types of fats and oil and the work which goes into making the products fish and chip shop owners use to be as healthy as possible. In the afternoon the Drywite Young Fish Frier finalists headed over to Smales Fish Merchants who are one of the leading suppliers of frozen at sea fish to fish and chip shops throughout the UK. Upon arrival Bobby Joyce Smales National Sales Manager / Purchasing Manager, informed the Young Friers about the proud history of Smales and the plans they have put into place to safe guard the industry with the new Ramoen Trawler in which they catch most of the frozen at sea fish they sell to the industry. The Drywite Young Fish Friers were then invited to visit the cold stores in which the products are kept before distribution to shops across the UK. Day 2 the Drywite Young Fish Friers travelled to Gainsborough to visit Kerry Foodservice flour mill where they learnt about the history of Kerry, its products, its employees and details on the process Kerry Foodservice undertake to source the wheat which is used within the batter mix every fish and chip shop will use. The flour mill is set upon a huge site and the main milling plant is housed in a building stories high. During the tour the Young Friers saw the different stages carried out at each level and

FIND US ON

have you found your Mr Wite?

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

NFFF Fish and Chip Quality Award ‘Champion’ Award Sponsored by The National Federation of Fish Friers communication. The NFFF now works in conjunction with the Marine Stewardship Council to offer shops the chance to gain accreditation following an assessment.

Fochabers Fish Bar Fochabers, Morayshire www.fochabersfishbar.co.uk

“All of this year’s finalists demonstrated the successful qualities and passion required to win. However Fochabers Fish Bar will make an honourable ambassador for the 2017 NFFF Fish & Chip Quality Award with its creative initiatives and an eager, hardworking team.”

Words from last year’s Champion Burton Road Chippy L-R Elise Boothroyd, Sponsor Gregg Howard, NFFF, Darren Boothroyd, Gemma Boothroyd and Nigel Barden - NFFF Quality Award Winners

We are delighted to hand over the Quality Award Champion Award to Fochabers Fish Bar and are sure they will be fantastic ambassadors for an award that means so much to us. We have watched the hard work they have put in over the last year, promoting the NFFF Quality Award to the public and to other fish and chip shops, we are confident they will prove to be extremely worthy winners. Congratulations team Fochabers Fish Bar.

Five years after the inaugural NFFF Fish and Chip Quality Award ‘Champion’ Award we are delighted to welcome Fochabers Fish Bar to the list of winners of this prestigious award. Year on year the quality of the shops putting themselves forward for the NFFF Fish and Chip Quality Award ‘Champion’ Award exceeds our expectations. Each year it is becoming harder and harder to judge. The finalists Blacks Finest Fish & Chips, Fochabers Fish Bar and Shillingfords are ambassadors for the Quality Award and their enthusiasm is astounding. Gregg Howard, NFFF President, said: “Launched in 2011, The NFFF Fish & Chip Quality Award is offered to the industry by the NFFF to improve operating standards and showcase best practice to UK wide consumers. We take great pleasure in presenting this award to fish and chip shops that are enthusiastic and are committed across all sectors of their business. They must achieve the perfect balance between good quality products, clean hygienic premises and exemplary customer service, all accomplished through informative training and effective

WWW.FEDERATIONOFFISHFRIERS.CO.UK

THE

FishFriers REVIEW

Best Newcomer Award Sponsored by Frymax Longsands Fish Kitchen Tynemouth, Tyne and Wear www.longsandsfishkitchen.com Longsands Fish Kitchen owner Simon Walsh, said: “Winning this award is a little overwhelming, but extremely gratifying. The last year and a half has been a rollercoaster as we have had to learn from scratch, but winning is a reflection of all the effort we have put in!

“The fish and chip industry is renowned for having long-standing, established businesses, often passed down through generations of families. Being a newbie to the industry and facing the rigorous judging of the competition was a little daunting but it is certainly all worth it now. We are incredibly proud of the

business that we have built and hope it lasts for many years to come.” Award sponsor Andrew Marriott, Brand and Marketing Manager for Frymax, said: “It’s L-R Kevin Henderson, Sponsor Andrew always an honour to support an Marriott and Simon Walsh - Longsands award that celebrates the Best Newcomer Award Winners industry’s fledgling businesses. The most enjoyable aspect of our involvement is getting to see first-hand the new and talented individuals who are passionately driven to produce great tasting fish and chips.

“The future of our trade relies on emerging traders like Longsands Fish Kitchen. Demonstrating commitment and passion, they are a great example of how a relatively new entrant into our industry can succeed.”

From Field to Frier Award Sponsored by Isle of Ely Produce Krispies Exmouth, Devon www.krispies.co.uk Krispies owner Kelly Barnes, said: “This is the first time we’ve entered the awards so we’re truly overwhelmed and very thankful to be crowned winners.

“Chips are often not given the attention they deserve, as fish is generally thought to be a more important component of fish and chips. However, we work extremely hard to ensure that our potato sourcing and chipping skills are top notch. The hard work must have paid off as not only do we now attract customers from all over Devon and Cornwall, we’ve also won an award!” Award sponsor Oliver Boutwood, Director at Isle of Ely Produce, said: “This award,

which is now in its fifth year, has really captured the attention and imagination of both farmers and friers alike, and it has become a part of our intrinsic values here at Isle of Ely Produce. I’m so pleased to see that fish and chip businesses are really starting to think about the whole journey of their potato from seed all the way to their customer.

L-R Kelly and Tim Barnes, Krispies with Sponsor Austen Dack and Nigel Barden - Field to Frier Award Winners

“Krispies has to be commended for their commitment to responsible sourcing. Not only do they provide customers with traceable and sustainable products, but their passion to maintain high industry standards is admirable. Congratulations to the team on their well-earned success and I wish them the very best for the future.”

Good Catch – The Sustainable Seafood Award Sponsored by the MSC, MCS & Norfisk Rockfish Devon www.rockfishdevon.co.uk Head of Communications, Laura Cowan, said: “Sustainability is something we are passionate about, rather than something we practice to ‘tick a box’. Our access to and relationships with the local fish markets mean that our fish is landed and served the same day. We work to educate our customers on the sustainability of the industry by varying our menu depending on what is available that day, while offering £3 portions from our takeaways once a month with a different, responsibly sourced fish each time. Award co-sponsor George Clark, UK Commercial Manager at MSC, stated: “It’s fantastic to see so many businesses embracing sustainability. This speaks wonders for the future of our industry. “The standards of entries this year were outstanding, making the judging process quite challenging. However, Rockfish proved that the sky’s the limit when it comes to giving their customers fully traceable and sustainable fish suppers. I hope that many more fish and chip businesses follow their lead.”

Samuel Stone, Head of Fisheries & Aquaculture at the Marine Conservation Society, said: “It’s been great to see a range of promising new entries for this award, but this year, experience and understanding of sustainable seafood issues has paid off for L-R Sponsor Vladimir Boiko with Samantha Page, Leticia Curbela. Emily Belcher, Andree Rockfish. For several years, they Vacchelli of Rockfish, Sam Stone and George have taken steps to keep improving Clark - Good Catch Award Winners the sustainability of their seafood and they do a great job of communicating this to their customers and the wider public. Well done.” Award co-sponsor Steven Tilston, Managing Director of Maris seafood and marketers of Norfisk, commented: “As a company that is passionate about sustainable line-caught products, it’s been an honour to support an award category that shares our business values. “Rockfish demonstrated that they are true UK leaders in this field, going above and beyond to ensure a vibrant future for the wider fish and chip industry in addition to focusing on their own menu offering.”

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

Healthy Eating ‘Fish and Chips’ Award Sponsored by LoSalt Towngate Fisheries Idle, Bradford, West Yorkshire www.towngatefisheries.co.uk Towngate Fisheries owner Mark Drummond, said: “We won this category two years ago so to be named the winner again, and know that we’re the only shop to have ever won the same category twice, is an incredible achievement.

“We’re a local community takeaway that prides itself in doing things just as well, if not better, than the big chains. We provide all our customers with calorie information, show videos highlighting nutritional content and inform them of where their food comes from; we feel it’s important to tell the story of our product rather than just selling and serving. “The shop has a small but very dedicated team that’s been with me for a long time.

I can’t wait to share this news with them and take the next step in our journey together.” Award sponsor Caroline Klinge, Technical Marketing Manager at LoSalt, said: “We are delighted to be crowning Towngate Fisheries as this year’s winner of the 2017 Healthy Eating Fish & Chips Award.

L-R Sponsor Caroline Klinge, Mark Drummond, Towngate Fisheries and Nigel Barden - Healthy Eating ‘Fish and Chips’ Award Winner

“We know consumers are increasingly looking for easy, healthy swaps that don’t compromise on flavour and now with fish and chip shops offering healthier options, such as LoSalt, grilled fish, healthier frying oils and alternative side dishes. Consumers really do have a choice and can now enjoy a great tasting, healthier takeaway.”

Best Mobile Fish and Chip Operator Award Sponsored by Pukka Pies Limited The Hip Hop Chip Shop Manchester www.thehiphopchipshop.com The Hip Hop Chip Shop owner Jonathan Oswald, said: “This is the first time we’ve entered the awards so to be named the winner of this category is fantastic news; it’s a real honour to be recognised and appreciated for all of our hard work.

“I, along with my girlfriend and best friend, built the business from scratch and dedicated my entire life to it. We pride ourselves in being recognised as an ‘untraditional’ fish and chip shop, pushing the boundaries of the expected and taking our food offering to the next level. We’re out on the roads day in and day out with our 80’s inspired boombox trailer offering customers the best fish and chips with the added bonus of great hop-hip music.

“I think it’s going to take some time for this to truly sink in, and we can’t wait to see what the future holds for us!” Award sponsor Colin Heathfield, Head of Foodservice, International Sales & Emerging Markets at Pukka Pies Limited, said: “This award category showcases the many fantastic mobile fish and chip businesses that we have in the UK.

L-R Jonathan Oswald, Holly Robson, Luke Stock and Sponsor Colin Heathfield - Best Mobile Fish and Chip Operator Award Winners

“The team at The Hip Hop Chip Shop shone throughout the judging process – from their commitment to sustainable and responsible sourcing to the skilful promotion of their business through creative marketing techniques, their passion to succeed is admirable.”

The Award for Outstanding Achievement Sponsored by Middleton Food Products Limited Michael Pili Marcus Coleman, Chief Executive at Seafish, comments: “When searching for our outstanding achiever, representatives from across all parts of the fish and chip industry are invited to nominate a person deserving of recognition, and Michael’s nomination is one that the industry is wholeheartedly behind. “As one of our longest-standing judges for the awards, Mike’s industry knowledge and skillset is unrivalled. With a background in fish frying and running fish and chip businesses, Michael is the perfect person to assess how all the different elements of the shop marry together. “Throughout his time as a judge for The National Fish & Chip Awards, Michael has been to hundreds of shops across the country. He is respected for his fair critique of working practices and, most importantly, the fish and chips being served. “Michael is an extremely worthy winner, and it’s a privilege being able to reward his lifelong passion and commitment to the fish and chip trade. Warmest congratulations to Michael on his outstanding achievement.”

FIND US ON

Award sponsor Peter Hill, CEO at Middleton Foods, said: “Mike Pili is renowned in our industry with over 55 years’ experience. He was not only one of the best friers in the past, but in recent years he has gone onto become one of the most thorough judges in the history of the awards and, arguably, the industry.

L-R Sponsor Peter Hill and Michael Pili The Award for Outstanding Achievement Winner

“Working tirelessly for years, he has raised the standards of our country’s fish and chip businesses, especially in the Midlands by embracing independent shop owners. He motivates others to expect and demand more from their businesses, constantly striving to push the industry forward and help shops serve a better product. “In my opinion there is no person who has given what he has to this industry. What he does is instrumental to the development of our sector. He is a leading light, and this industry may still be in the dark ages without his contribution.”

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

Staff Training and Development Award Sponsored by James T. Blakeman & Co Limited John Dorys County Antrim / County Down www.johndorys.co.uk John Dorys Director Mark Polley, said: “We are delighted that the time and effort we invest in our team has been recognised this year – they are as vital to our success as the product we sell!

Award sponsor Philip Blakeman, Managing Director at James T Blakeman & Co Ltd, said: “As a family business with over 60 years’ experience and recognised as one of Europe’s leading manufacturers of sausage and meat products, staff training has always been an important part of our success.

L-R Mandy Polley, Sponsor Phil Blakeman and Mark Polley - John Dory's - Staff Training and Development Award Winners

“We recognise the importance of up-skilling our workforce and have put staff through numerous formal courses, supplemented with in-house training. We want to provide opportunities for our staff to gain qualifications and develop their skills.

“We’re delighted to support an award that strives to safeguard the future of the fish frying industry; after all it’s about the staff as much as the product.

“I’m so proud to be bringing a national award home to Northern Ireland! Over the past few years we have worked hard to ensure that high standards are met across all our locations and we will continue to strive for excellence.”

“The standard of entries was extremely high this year; however we were especially impressed with John Dory’s. They are truly deserving of this award and proved themselves to be a real credit to the industry.”

Marketing Innovation Award Sponsored by KFE Limited Papa’s Fish & Chips Hull, East Yorkshire www.papasfishandchips.com Papa’s Fish & Chips co-owner George Papadomou said, “Our staff are the driving force behind our success so with this in mind, we decided that the best way to spread our message to the Hull community was by keeping the marketing in-house.

We held a 50th birthday bash for Papa’s and threw it back to 1966 with 50p portions of fish and chips. We were so busy it caused a gridlock – it was amazing! Having the community celebrate with us was really special and allowed us to do something a bit different. I can’t wait to explore new ways to take our business

forward now that we are the Marketing Innovation Champions.” Award sponsor Paul Williams, Managing Director at KFE, added: “As a company, we fully embrace and understand the L-R Manos Palamianakis, Charlie Cunningham, Bailey Thornton and sponsor growing importance of creative Paul Williams, KFE - Marketing Innovation marketing and branding – Award Winners making us an apt sponsor for this award. “Overall, it’s fantastic to see so many businesses investing in the industry and raising the profile of our national dish. However, with an effective and unique approach to their marketing strategy, Papa’s Fish and Chips is a deserving winner. I wish them a very successful future.”

Best Multiple Fish and Chip Operator Award Sponsored by JJ Food Service Limited & Unique Seafood Limited Rockfish www.therockfish.co.uk With branches in Devon Rockfish Head of Communications, Laura Cowan, said: “We are incredibly proud that the ethos at the core of our business has put us at the top of what is an incredibly competitive industry. We are growing, but doing so sustainably, and cannot wait to share this with our team!

“With premises along Southern England, we aim to give back to the local communities that support us. We have optional £1 donations at all of our restaurants, with proceeds going to local community projects and initiatives. It is also our aim to make seafood accessible to everyone – whether it’s a family with

four kids hungry for classic fish and chips, or a couple looking for some grilled monkfish - we strive to provide the best for all our customers.” Joint award sponsor Terry Larkin, Group General Manager L-R Sponsor Terry Larkin, Leticia Curbela, Emily Belcher, Andree Vacchelli, at JJ Food Service Limited, Samantha Page of Rockfish - Best Multiple added: “The standard of Operator Winner entrants this year was phenomenal. In particular, we were impressed with the extraordinary measures each and every one of them has taken to satisfy their respective customers. “Rockfish stood out to us as a business that continually strives for excellence. We wish them the best for the future.”

WWW.FEDERATIONOFFISHFRIERS.CO.UK

CHIPP PIN SOLU UTIO ONS pro p ovide caardd paymentss services too numeeroous Fish Chip Shops accrooss thhe UK which is one of thhe reeaasonns we have partnnereedd withh thhe Natiional Fedderaatiion of Fish Fririerss too proovide membberss withh competiiti tive raatees and thhe lateest te lat technology chnology. n l gy gy. FFRYZ is an award a d winning Fish Chip hip tak takeaaway at thhe Breetttoon Ceentrree in Peteerbooroough and an is one of CHIPP PIN SOLU UTIO ONS custo usstoome merss. Husband and wifee, Ro Rob Carooline op opeenneedd thhe shop in 2006 andd empl emplooy over 17 stafff.

W n it came to Whe to choosing a car ardd payme pay nt solut utiioonn foor thheir busine s ss, FRYZ weree attttrraacteedd too CHIP IP PIN I SOLUTIO SOLU TIONS O because of thhe exxc xclus l sive par p rtn tner ersshipp withh Thee Natiional Fish Friierss Fedderaatiion on. Theree weeree a number of payyment opti op ions on thhe market available too FRYZ butt th they weree looking foor a payyments proovider thha hatt thhhey could trrust withh thheiri caardd paym payment needdds. s FRYZ weeree at thhe end of thhe h ir contr ntraactt wi w thh thheeir exxistiing supplier and got in toouch withh CHIP C P PIN SOLLU UTIO ONS foor a compplimentary raatee compariison. o

“Wee couldn’t agreee faavoraable teerms wi w thh our exxistiing proovider. We wanteedd too upgraade our o exxistiing single dial up teerminal too achhieve twoo bbro tw broadba dbandd counte terto top enable bled contactle t tl ss te termin inals.“ l “ Roobert Broownlee, Owner, FR F YZ Too Roobert’s delight CHIPP PIN SOLU UTIO ONS weree not only able to we to offfeer him an upgrraade on what his ppreeviouss supp pppplier pproovidedd but alsso thhey weree ablee too proovide him signifi ab s icaant savings on his preeviouss contrraact and monney toowardds his NFFF membersship. Noow tthhha hat at wee are are not dialling di up, we also have an optiion too mak m ea urrthher saving by disconnectiing thhe deddicateed ed teelephone line thhaat servedd hee old teerminnal. nal ” - Roobert Bro Brownlee, e Owneer, er FRYZ Roobert statted th thhat doooubling bling th thhee number n mber of tteerminaals fr froom 1 ttoo 2 has been reevoluti ol ionarry too his busine us ss annd has not only imprroovedd his workfllow buut improovedd custo stome mer seervice thhrooug ugh shorteer e queues and quick payme p nt optiions succh as contactl ctlesss. “EEv “Ev E en thhosee tr traansa sactti tiionns thhatt are are nnot contactle onta t tl tless are are sti stiill quuiickker becau a se of th the brooadbband connecti c ion.” - Roobert Broow wnlee, Owner, FR F YZ W n we askked Ro Whe Robe bert if he would ld reecom mmendd CHIPP PIN SOLU UTIO ONS too feellow Fish Friierss memberss, too our deelight he stateed thhat he would be exxtrreemely likely too sugggest oth ther memberss too get in toouch. “CH CHIPP PIN SOLU UTIO ONS weree an obviou ous choice foor uss when we neeeddedd a neew paar a tnner foor our o card ard payments. nts Wee'vve savvedd mon sa oney and we haaven't been disappoinnteedd.” Rooberrt Broownlee, Owner, FRYZ

THE

FishFriers REVIEW

Fish and Chip Shop Portion Scoop Award winning Lincolnshire chippy Burton Road approached Hopkins to develop a chip scoop after they realised they were losing £300 every week by serving portions with too many chips. The bespoke chip scoop provides standard portion sizes to customers so increasing margins and reducing waste. Owners Lesley Graves and Des Anastasiou said "We’ve been developing our chip scoop for a number of years to give our customers and staff a visual guide to our portion sizes. The scoop has also helped us improve our margins. We know that we can now serve 44 portions of chips out of one bag of potatoes, and we can give customers exactly the right portion for their appetite.” Recent research carried out by Seafish and AHDB Potatoes reveals that 15% of consumers think that chip portions are too big, and 44% often throw some of their chips in the bin. The

research also highlighted that while people in the UK love to eat fish and chips, 33% of people would eat it more often if they were offered a variety of portion sizes. The small and medium chip scoops are available now from Hopkins spares department. Small scoop – 6 ounce portion £51.00 plus VAT and P&P Medium scoop – 10 ounce portion £55.00 plus VAT and P&P Call 0113 257 7934 and selection option 2 to speak to our spares department to purchase your scoops. *£2 from every scoop sold will be donated to Fishermans Mission

The Fishermen’s Mission is the only fishermen’s charity that provides emergency support alongside practical, financial, spiritual and emotional care. They help all fishermen, active or retired, and their families

Hopkins Rumbles In The NFFF Training Academy is delighted to unveil its new potato preparation equipment supplied by NFFF Associate Member Hopkins Catering. Hopkins Catering have been NFFF Associate Members for 15 years and involved with the industry and the National Federation of Fish Friers for numerous years before this.

combining the best modern technology with traditional craftsmanship for over 50 years. As a result they can proudly say that we are one of the most experienced and reputable companies in the fish and chip industry.

Interested in Hopkins? Below are the details of the equipment on offer in the NFFF Training Academy The new chipper with stand, peeler and eyeing tank will provide the NFFF Training Academy students a first-hand view of the craftsmanship on offer by Hopkins.

Chipper - £1,644 + Vat

Hopkins has been

Dimensions (m): 1.2 x 0.5

Dimensions (mm): H 570 x W 375 x D 685 (without stand)

Chipper With Stand £1,810 + Vat Dimensions (mm): H 1195 x W 462 x D 700 (including stand)

Peeler - £2,150 + Vat Dimensions (mm): 1220 x 790

Eyeing Tank - £725 + Vat

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

FIND US ON

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

Shop Watch

Nemo’s Fish & Pizza Bar

Before

After

Located in a popular suburb of Sunderland, this former dept advice centre found itself in the eyes of Kim Somal and her Aunt who had a joint vision to turn the premises into an exciting new take-away. Being from the local area, they both knew this opportunity was too good to be missed.

Before

After

With that in mind, they had no hesitation in choosing Elite Shopfitters to carry out the extensive refurbishment works at their new premises. The ground floor spaces, formally offices, have been opened up allowing vision right through the property and creating an open-plan Before servery area from the customer side. The take-away area comprises of white gloss metro tiles throughout that are complimented by breaks of feature purple tiles and finishes. The space also boasts an impressive recessed ceiling feature

After

which uses subtle purple LED lighting to compliment the Nemo’s theme and new illuminated range equipment. A feature bulkhead complete with recessed downlights drops over the counters and creates a visual break between the customer and servery side. The new extensive menu selection has been displayed on a series of internally illuminated boards and mounted on a black back drop which gives a striking look from the outside. A new full-height glazed shop front was installed along with an illuminated black and purple fascia sign which gives Nemo’s Fish & Pizza Bar a real ‘kerb side appeal’.

The quality of shop fit and finish throughout shows once again why Elite Shopfitters were chosen for this brief and how they can transform any vision into reality.

WWW.FEDERATIONOFFISHFRIERS.CO.UK

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

Kingfisher Fish and Chips on the go! Running an award winning fish & chip shop and always striving to be better, or looking for the next thing to improve in our business and raising the profile of fish and chips is always challenging. We have achieved so many things for our shop, much more than we could have ever dreamed of. Kingfisher soon became a destination shop and it made us realise that there are a lot of fish and chip loving people out there who appreciate great fish & Chips. We wanted to expand our business but didn’t want to open up a new shop as we didn’t want to compromise what we have spent a lot of blood sweat and tears building up. Our expansion plans were to include a mobile fish and chip van to take Kingfisher Fish & Chips Mobile, it also gave us flexibility within our business. It also seemed like a natural progression, to take our award winning fish and chips to events, corporate events and festivals etc. So our search began! We had looked at second hand units but, quite frankly what we saw was not up to the standard that we were trying to achieve. We would have

spent as much money buying second hand and gutting it as we would have buying our own bespoke van. In October 2016 we went to a trade show in Donnington to take a look at some Mobile vans which we knew were going to be there. We had in our minds a preconceived idea of what we were looking for. It had to be modern and fresh looking, with the build and operation standards replicating our shop. It also had to look like our shop, basically an extension of our existing successful business. We wanted people to see our van and understand our shop and vice versa, a symbiotic relationship. Late December 2016 we received delivery of our brand new Fish & Chip van – Kingfisher on the Go… In early January our van was put immediately to great use, as our shop was having an additional frying range installed and had to close. So we traded from our van in front of our shop – brilliant. One customer shook my hand and simply said, congratulations I love to see local shop doing well. We received a lot of attention and a lot of enquiries during this period. I have a feeling Kingfisher on the Go is going to be kept on the go.

Mobile orders set to rocket Fish and chip shops must take online ordering seriously if they want to survive and thrive in 2017, says JJ Food Service General Manager, Terry Larkin Everyone loves how traditional fish and chips are – but with the UK eating out sector changing fast, more and more diners are expecting to order their favourite takeaways online and onthe-go. We think it’s important that even traditional operators adapt.

on the go will continue to grow in the year ahead. The chippies that are responding are seeing great results. Take our customer The Golden Cod in Doncaster - they saved more than £10,000 in 2016 through having their own website. The owner said that with the large takeaway sites they were a “small fish in a large pond.” With their own site, they regained control. So, in the same way you invest in having an attractive entrance and sign outside to encourage people into your restaurant or takeaway, your business also needs its own professional, attractive website. And your provider should ensure they keep it updated to work on any of the latest phones and devices.

Modern-day diners want to order takeaways from their computers and smartphones, but for many independent chippies, this can seem difficult to provide. As a result, we are seeing many resorting to using expensive third parties where their brand gets sidelined.

Did you know that orders that come from your own website deliver more profit, too? They also enable you to keep your customers’ details, which is important for future marketing. Being online improves accuracy, too, reducing room for errors from customers and staff. The list of benefits is endless!

Fish and chip shops are a very important part of our business and we see it as our responsibility to offer customers the advice they need to grow. There are some simple steps that independents can take - it’s not even expensive or difficult.

So, if you make just one New Year’s resolution for 2017, make it to invest in going online and doing it well.

Having a website is a good start but making it mobile-friendly is absolutely crucial. In 2016, an incredible 69% of takeaway orders were placed using a mobile phone, according to data from restaurant website builder FOODit.

Exclusive Offer: JJ Food Service is offering all NFFF members an online ordering website with FOODit for just £79+VAT. Call Richard Bradshaw on 07931 176 987

Just 21% of orders were placed on desktop or laptop computers and a further 10% using tablets. We believe that the appetite to order online and

WWW.FEDERATIONOFFISHFRIERS.CO.UK

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

VITO on the road with The Bay on the Road 1. What made you choose the VITO over other products? I chose to use VITO instead of other products because it extends the life of the oil we use for events with The Bay on the Road. It’s also safe for all of the team to use, it consistently gives us a great product and it helps to create a healthier end product too.

since using VITO we’ve had no oil waste. 4. How does VITO fit in with your daily routine? It’s become part of our routine when catering for an event. Now, we don’t have to go that little bit earlier to set up as VITO helps us get ahead. As soon as we’ve arrived at an event we switch on the pans and put the VITO straight in. Then we can concentrate on other things whilst feeling safe in the knowledge that our oil is getting prepared in a safe and efficient way. 5. Would you recommend this product to your colleagues in the trade? Definitely - especially for mobile businesses or for businesses without built in filtration. 6. From the initial outlay what is your anticipated ROI? VITO has paid for itself within a year for us.

2. How simple have you found the VITO to use? VITO has only got three moving parts so as it’s just a case of changing the filter it’s incredibly simple. Having it in place saves time, as you don’t have to drain the oil, which is always quite labour intensive. 3. What has been your actual saving in oil costs and time? For every event I’m cooking at I’m saving at least half an hour each time. I also don’t have to distribute the oil from The Bay on the Road through The Bay Fish & Chips and VITO UK Market leaders in cooking oil filtration. Suitable for both solid and liquid oils. Both mobile and portable unites available for restaurants, fish and chip shops and mobile chip vans. German manufactured to the highest quality, 2 years warranty, UK wide distribution, dedicated back up telesales operation, industry experienced sales professionals. Save money, labour and improve the quality of your oil for only a few minutes work each day Contact: Kim Devlin Tel: 01953 851914 Email: sales@vitouk.co.uk Website: gb.vito.ag

WWW.FEDERATIONOFFISHFRIERS.CO.UK

THE

FishFriers REVIEW

‘Going Mobile’ The Flipping and Frying workable using their brand of equipment. We then relaunched in December 2015 with the aim of providing the consistently best mobile Fish & Chips as part of a reliable service. The model we had developed proved very popular and we were receiving a lot of demand for our services; thus we soon found ourselves expanding to two vehicles with Bridie taking over the second having been taught to fry by myself. We didn’t want this success to lead to complacency so decided to take the newly formed wider team on an NFFF training course. Whilst the course was mainly focused within the shop environment it gave us a clear insight on how to achieve the high standards that sustainable success in industry demands.

I’d left the Royal Navy in 2015 due to injury after 4 1/2 years as a Warfare Officer spending my final time in Officer recruitment. I had moved to a very rural area in Nottinghamshire and we constantly remarked how far away it was to the nearest Fish & Chip shop. Having worked in a Fish and Chip shop prior to joining the service it was something I had always fancied going back into as I really enjoyed it. I wanted to get back on my feet and had tried a few things that I really hadn’t enjoyed so thought well why not try providing a mobile Fish & Chip service in the area and get back on my feet? The fingers went to work and having trawled eBay we found a Fish & Chip van. It would be fair to say that the learning curve that was ahead would be steep. I soon discovered Frying Mobile was a whole different ball game to what I had known in a shop. The variables and environment require careful management in order to just make sure you can open at the times you say you will be and keep customers happy – before you even start worrying about the Frying! The range worked differently and I had to essentially pick up my shop (well the front of - as unlike a shop I couldn’t take a back room prep area with me) and take it to wherever I was going. Success and popularity would now become my major challenge. I simply didn’t have the right kit and the right knowhow to answer the demand that service had generated. I therefore sat down with my, then, girlfriend Bridie and we had a major brainstorm. Instead of her working the 9-5 we decided to take this part time business full time together and knew we needed relaunch with a more solid model using more reliable equipment that has been purpose built for mobile frying. We discovered ‘Pro Fry (Ltd)’ a specialist mobile Fish & Chip vehicle manufacturer. We worked together and took heed of their experience to ensure our vehicle would be suitably designed for it’s unique purpose; a relationship we have continued to develop in order to ensure successful development within this sector of the industry. We looked around and identified what successful elements of award winning shops we could emulate within the tight spaces of the mobile environment and combined this with the knowledge ‘Pro Fry (Ltd)’ had with regard to what would be

On the course with The NFFF we had been introduced to the Quality award. We identified that in order to consolidate our success we needed to prove that our whole scope of business operations was being carried out to a high standard. Our vans were built to the ‘Rolls Royce’ standard of mobile frying outfitting therefore we wanted to prove the other moving parts of our business complied with that of the Quality scheme. We had to interpret somewhat how we could comply with the requirements of the scheme within our specific environment and went about a belt and braces approach to ensure we could achieve it. We were overjoyed to have achieved the award and have since received increased interest in our catering services as it is widely recognised as an independent assurance award therefore customers know they can book us with confidence for their event and rely upon us to provide top quality Fish & Chips. It’s been a busy 12 months for us we have moved from operating a second hand van to operating two high quality high output outlets from a purpose designed business premises under the Quality banner. So what now for Flipping and Frying? We have busy year ahead and the privilege of carrying the Quality award forward with us in our journey through the Mobile Frying sector. At time of press we will have launched our ‘Salt & Veterans’ franchise initiative offering franchise opportunities to ex service personnel. (and Bridie and I need to now find time to get Married after becoming engaged…)

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

Moving ahead with Mobile MSC fish and chips! Many of the UK’s leading fish and chip shops are Marine Stewardship Council (MSC) certified businesses with a wide, loyal and growing number of customers. Here are examples of MSC chippies who have taken their successful businesses one step further; extending their commitment to sustainable fish and chip dishes via mobile vans and supplying new event customers with sustainable fish for all to enjoy and helping to protect fish stocks.

The Bay on the Road is an MSC certified mobile business developed from MSC certified The Bay Fish & Chip, owned by Calum Richardson in Stonehaven, Scotland.

Adrian Fusco, Manager of the Whitby Fish and Chip Company, describes their mobile and it’s success at events. “Our trailer is best suited to large-scale field events, it really does perform brilliantly when there is a big queue, the staff get into a rhythm and we seem to work our way through it in no time. The pitches at festivals are expensive but there is every opportunity to make money if you have the right equipment with a good product, coupled with an efficient team with the right attitude.” “The blue MSC logo always draws interest, it is an easy way to strike up conversation with customers; some people know exactly what the MSC is all about and commend us on it, and others come to us to discover more. Often they recognise the logo from the supermarket and want to know more about the MSC and the sustainable fish served.”

Their distinctive blue van offers only MSC certified sustainable fish. Calum explains; “My customers don’t get another option… and it’s always received very well…it would be more noticeable if I stopped selling it… MSC certified fish has always been on The Bay on the Road’s menu and it’s been on our chip shop’s menu for so long now that my customers expect to see it.”

“I like our unit to look professional - appearance is everything when you are in field with a hundred other caterers. The trailer is wrapped in a blue vinyl with a background picture of Whitby harbour. The name ‘The Whitby Fish & Chips Company’ is prominent but next is the MSC logo, which is directly at the customer’s level. Customers can’t miss it and it carries the message that we care about our sourcing and the sustainability of our product.”

“Our mobile presentation has worked really well for us. We’ve always found that the big talking point is where the MSC certified fish comes from, both in the shop and the mobile van. The interest in MSC fish is growing year-on-year, as the public notice the ever-growing number of blue eco-labeled seafood products available in supermarket retailers.”

“The mobile van has been serving MSC fish and chips at the Liverpool Mersey River Festival, a local party for the Queen’s Birthday, VFestival, the Yorkshire Post Classic car Rally, Liverpool International Music Festival, the VW Festival, Leeds Festival, the UK Tech Festival, some steam rallies and local weddings.”

“We have the ecolabel clearly displayed on the menu, literature and on the packaging, to show customers the fish we source is MSC certified sustainable and traceable to the boat that caught it…For me, the MSC ecolabel sticker works very well with our customers because it’s so visible on our packaging. It prompts my customers to ask about the ecolabel and then we’ll explain – it’s all part of our customer service to educate about certified sustainable fish!”

“Being MSC certified certainly helps us pick up new work – as a mobile caterer you have to sell yourself to an event organiser and not just the consumer. I recently applied for a pitch for the van at Glastonbury and discovered a tick box for MSC on the application form… I felt very proud to be able to tick it! Next year I am hoping to do more music festivals and large field events, this suits our set up and I like the challenge.”

The Bay on the Road mobile is hired for private parties, weddings, corporate events and festivals – with beer festivals being the most successful.

The Whitby Fish & Chip Company was developed following the success of The Fusco family’s three other MSC certified and award-winning fish and chip shops in Whitby. The mobile shop was launched in 2015, and was the very first MSC certified fish and chips van, following their three other certified chippies and Quayside’s award for the UK’s Best Fish and Chip Shop in 2014.

FIND US ON

Olley’s Fish Experience, an award-winning MSC certified chippie in Herne Hill, London, also has its own MSC mobile. Harry Niazi, owner of both businesses, reports that customers are delighted when they see the blue ecolabel on the menu and discover the commitment and traceable journey of their MSC certified fish. He is pleased to announce he will be serving (with thanks to Southbank Fresh Fish), – a first in the UK – MSC redfish. Harry likes to offer a good variety in fish. “I feel the fish for 2017/18 will be MSC redfish it’s a little sweet, delicate and can be fried grilled or steamed”. George Clark, MSC UK Commercial Manager, congratulated these leading MSC fish and chip mobiles; “They have proved that making the commitment to MSC certification for mobile vans can be hugely successful. We’re delighted that customers are able to choose and enjoy MSC seafood, at a range of events.”

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

Fire risks in Fish and Chip Shops Fish and chip shops can present a significant risk of fire, and the effects on people and property can be devastating. In 2014 the Deep Blue chain of fish and chip restaurants suffered not one, but three fires. The chain’s CEO, James Low, shares a shocking story of inappropriate cover, inefficiency, and complacency from insurance providers.

Let down by insurance James, like any business owner, expected cooperation and support from his insurers to help restore his businesses and assist with temporary loss of income. Sadly, this was not the case. Although the insurance company accepted liability for the Reading shop six weeks after the incident, the claim was not settled until almost eight months after the fire. James said: “It was clear that the insurance policy was ill equipped to deal with the day to day working practices of fish and chip shop operators. The insurers looked for reasons to decline the claims, turning to clauses within the insurance policy to justify this, one being that the staff were not ‘in attendance’ of the frying range at the time of the fires. Staff were actually doing their morning preparation no more than a few feet away.”

Why Deep Blue installed an ANSUL fire suppression system Since experiencing the fires, James Low has installed ANSUL kitchen fire suppression systems in all Deep Blue takeaways and restaurants, ensuring any fires are suppressed quickly and effectively,

protecting each business, its staff and its customers. Since Deep Blue’s decision to implement ANSUL products in 2015, other leading operators have done the same including Calum Richardson’s The Bay and The National Federation of Fish Friers in their Training Academy. James Low selected ANSUL® fire suppression systems because they protect more types of cooking equipment for more customers than any other brand worldwide. The ANSUL R-102 fire suppression system is designed to detect and suppress fire in frying ranges as well as in cooking and ventilation equipment including griddles, range tops, broilers, charbroilers, woks, hoods, ducts, plenums, filters and grease extraction devices.

Significant discounts on insurance premiums James has also saved significant sums of money on his insurance premiums for his Deep Blue Restaurants. This is because a new insurance product ‘Wrapped’ from Ryan’s Insurance which recognises the safety benefits of ANSUL systems and offers substantial discounts to any business that installs them. Unlike other insurance products, ‘Wrapped’ was designed to reflect the day to day working practices of fish and chip shops so the cover it provides is appropriate to fish and chip shop operators. For more information on ANSUL fire suppression systems, visit www.tycofpp.com/wrapped

WWW.FEDERATIONOFFISHFRIERS.CO.UK

THE

FishFriers REVIEW

How Technology is shaking up the Fish and Chip Industry Over the last few years, the UK fish and chips industry has experienced a revival with appetite for the British staple currently on the rise. As the price of a fish and chip supper is often less expensive than other takeaway options and given the tough current economic climate, it comes as no surprise that one in four of us visit a chippy once every week and the industry is currently worth £1.2 billion pounds per year. At a time when online ordering platforms allow hungry customers to have almost any meal delivered to their door, the fish and chips industry should embrace the digital world to ensure they don’t get overshadowed by their rivals in the takeaway industry who are making the most of the digital ordering facilities. However, despite the need to keep up with advances in the industry, fish and chips restaurant owners, who don’t have the time to set up and maintain their own websites, need to consider the benefits that an online ordering system can provide to both them and their customers.

restaurants increase, eventually the price rises will be passed on to consumers who will have no choice but to pay more for their takeaways and will take away the appeal of fish and chips as a budget-friendly family meal. The focus on their own branding, which is effectively paid for by the restaurants through the commission fees they pay, means that customer loyalty to restaurants is being diminished because by ordering via the large online platforms, the restaurants lose the ability to build personal relationships with their customers, which is something that the fish and chip industry has always excelled at. In many cases, as far as the customer is concerned, their relationship is with the ordering platform, not their local takeaway which needs their support. There is a need for a platform which doesn’t only allow fish and chip restaurants to offer their customers an easily accessible, reliable and fast online ordering system but also allows them to grow their business, increase turnover and maintain customer loyalty. We believe that the industry as it exists is long overdue a shakeup which will benefit fish and chip shops and consumers alike.

Online ordering platforms like Just Eat and Hungryhouse launched under the premise of saving restaurants money by providing them with a reliable ordering platform, supporting them by taking away the need for them to invest in their own website and marketing materials and making it easier and more convenient for consumers to order and to ensure good service. While in theory, this approach should benefit everyone, in reality, it has led to restaurants feeling that they have to sign up in order not to miss out. Just Eat offers restaurants incentives for joining but once they sign up, they essentially become captives of the platform, having to pay high commissions on each order, squeezing the profits. Ultimately, this means that they are working harder for less profit. It comes as no surprise that according to Just Eat’s published year results in 2015, 91% of its profits came from commission paid by the takeaway restaurants. The recent acquisition of Hungryhouse by Just Eat is further proof that the fish and chips industry needs to act smarter when choosing an online ordering platform. When you consider that many restaurants are signed up to Just Eat and Hungryhouse because they have limited budgets for websites and online ordering facilities, it becomes clear that those platforms are impacting negatively on small restaurants whose profit margins are already squeezed. There are also concerns for consumers, whose choices will be restricted. At first the acquisition might sound like a good deal for fans of takeaways as in time there’ll be a single app which will give them access to a larger number of restaurants, but with Just Eat and Hungryhouse under one roof, should commission for

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

Downey’s chippy finances full fit-out with Johnson Reed Downey’s was established in 2011, when the family opened their first shop in Seaham. The family-run business has expanded as a result of its success and now occupies more sites along the coastal seafront, with a second shop in Seaham and one in Roker, Sunderland. Downey’s fish and chips are a popular choice amongst locals and tourists alike, with customers queueing out of the door some days, even in the winter, to get their fix! The varied menu includes traditional cod and haddock options, as well as langoustines, scampi and lemon sole, each coated in their ‘secret recipe’ batter.

Johnson Reed are able to assist with all elements of a fit-out, including any additional consultancy, installation and maintenance costs. As a one-stop shop for all your equipment finance requirements, we can work with the supplier/s of your choice and liaise with them directly, leaving you to focus on running your business.

The original Seaham site recently underwent a significant expansion, and Director, Glen Downey, approached Johnson Reed for assistance with fitout and frying range costs. Through a fixed-term lease agreement, finance was arranged for new booth seating, furniture, air conditioning units and a new frying range. The restaurant now seats up to 50 customers, with its clean, contemporary fit out proving a popular atmosphere for customers to sit and savour Downey’s take on the nation’s favourite dish. The Roker site was also fitted out with a brand new state-of-the-art frying range, helping Glen and the team produce the perfect portion of Downey’s fish and chips that little bit more effortlessly!

in Pallion with a no-waitress service seating area and just last week, I agreed to take over another takeaway, so hopefully by April, I’ll have five open.

“It’s been an absolute pleasure to deal with Johnson Reed and I’d recommend Mark and the team in a heartbeat. They were so professional but also so easy to deal with and talk to. I wouldn’t use anyone else to build and grow my business in the future.” It was a pleasure to work with Glen and the Downey family, and Johnson Reed will always be on-hand should they need any more assistance! For more information or a no-obligation quote, get in touch with a member of our friendly team. info@johnsonreed.co.uk | 0161 429 6949 | www.johnsonreed.co.uk

Why lease? • Conserve your working capital and put it to use in more profitable ways • Enjoy immediate use of the equipment you need without affecting vital cash reserves • Afford the best quality- no need to be restricted by your budget • Fully tax-deductible rentals • Get the benefit of new equipment by upgrading or extending the equipment’s current usage • Plan your budgets are pre-agreed, fixed repayments

“We’re thrilled with the rapid expansion of the family business, and there’s more in the pipeline,” Glen tells us, “We’re opening a takeaway

FIND US ON

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

Don’t Miss Out!

The Exhibition which brings Fish and Chips to Life! VA Whitley will be hosting Innovations 2017 which is the North West’s major exhibition for the Fish & Chip and Fast Food Trade giving you the opportunity to visit over seventy-five first class exhibitors who will be presenting outstanding product innovations and concepts covering a range of Food Products, Drinks, Packaging Developments, Hygiene Solutions and the latest Catering Equipment all designed for your business.

Touch, Taste and Try!! Come and talk to the Waste Oil Collection Service experts, who will be on hand to answer any of your queries. Use the opportunity to find out about the latest technologies being introduced by the leading range manufacturers and get a good deal on Bold Catering Equipment. There will be two of the industry’s leading Oil Filtration Companies, with products to ensure that you are getting the best and most out of your oil. • Visit the Drywite Equipment Shop and enjoy HUGE SAVINGS on the extensive range of catering equipment and utensils. • Register your ticket on arrival and you will be entered into one of FIVE PRIZE DRAWS and you could win £200 worth of VAW Vouchers. • Take advantage of the many MoneySaving offers which will only be available on the day.

Expert exhibitors will be on hand to discuss which cooking oils and batter mix products are best suited for your business or even sample some great tasting curries and gravies. Why not try the many superb fish products on offer, including skinless, boneless tightly graded Cod or Haddock from Rammi and Ocean Trawlers. Spend some time with the cutting crew who will be preparing fish ready to be fried.

• Children can take part in a Fun Kid’s Competition with prizes to be won. Entry to Innovations 2017 is completely FREE!! And all V.A. Whitley Customers will automatically receive a personal invitation for the exhibition three weeks beforehand. If you are not a customer of V.A. Whitley then please call 01706 364211 and they will be delighted to send you your invitation.

Many exhibitors will be cooking their products ready for you to sample, including the excellent quality of 42nd Street Frozen Foods, featuring the ‘Classic Sausage’, the number one selling catering sausage, quality Beefburgers and a great range of whole muscle chicken products for you to taste. You can enjoy tasting pies and puddings from Hollands, Pukka and Wrights. There will also be Kebabs from popular supplier Double A Kebab. If its packaging you are after, then look out for the great ranges of ‘Real Food’ and ‘Hook and Fish’ branded packaging, the environmentally friendly range of Bio Boxes, an excellent range of corrugated boxes including the excellent two compartment boxes as well as a broad range of carriers - all specifically designed for the Fish and Chip Trade.

Regular updates will be posted to Twitter (@VAWhitley1899) and Facebook (facebook.com/VAWhitley) - so sign up today. Also, check out the website www.vawhitley.co.uk/Innovations2017 for all the latest news. VA Whitley Look Forward to Welcoming You!! Innovations 2017 Premier Suite, Macron Stadium, Junction 61, Burnden Way, Bolton, BL6 6JW FREE PARKING - EASY ACCESS SUPERB FACILITIES - SAMPLING DEMONSTRATIONS - MEETING POINTS

WWW.FEDERATIONOFFISHFRIERS.CO.UK

THE

FishFriers REVIEW

Get hooked with A free ticket to FRY I.T. 2017, there’s no catch! We are now in touching distance of this year’s FRY I.T. exhibition. We can’t wait to see you there, so read on to see what’s in store for you and how to get hold of your tickets absolutely free! On Sunday 19th March 2017, Friars Pride brings you the first FRY I.T. exhibition to be held in Devon. This will take place at the Westpoint Arena, Exeter, which is the perfect venue for our Devon debut! At FRY I.T. 2017, over 80 enthusiastic exhibitors will be catering for around 1,500 attendees from the fish and chip industry, with brands such as 42nd Street, Ocean Sound, Rammi, FriWite, Q Frying Fats and Oils, Pukka Pies, and DryWite bringing you products spanning from sausages, to fish, to pies, to frying fats, oils and equipment and everywhere in between! For the full list of confirmed exhibitors, please visit www.friarspride.com/news/ The event will be packed full of extra special promotions. These show deals, discounts and bumper special offers will be only be available on the day of the show, with each visitor given a Friars Pride goody bag, containing a FRY I.T. 2017 order form, ensuring that the exclusive promotions and brand new products are noted down easily and ordered at the show itself. A range of product launches will be taking place at FRY I.T. meaning that many exciting samples and cooking

demonstrations will be taking place all across the show, including new products such as Piri Piri Prawns, Goldfish Japanese Curry Sauce and Sea Salt & Cracked Black Pepper Whitby Scampi which are all set to get the taste buds tingling. Furthermore, the rest of the family can take advantage of the event with food sampling, so you can try before you buy, as well as children’s entertainment including face painting and balloon modelling which is all absolutely free of charge. In conjunction with Friars Pride’s Marketing Club, an array of live seminars has been lined up to give valuable business advice as well as insights into the fish and chip industry. There will be information about the National Fish and Chip Awards with talks from award winners and organisers. The speakers for this event include Seafish, who will be explaining why you should enter the National Fish and Chip Awards, and the award winning Harbour Lights Fish and Chip Shop who will be talking about how to expand from one shop to two whilst keeping sane at the same time and information on how to take part in National Fish and Chip Day on Friday 2nd June 2017. With all of the business and industry knowledge under one roof, FRY I.T. is a fantastic opportunity to meet with suppliers and snap up show promotions. It is also a great chance to network with trade media and experts, therefore adding even greater value onto your free ticket for FRY I.T. 2017. FRY I.T. especially for fish friers!

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

NFFF Associate Members NFFF Associate Members play a fundamental role in the fish and chip industry. All the NFFF Associate Members play their part in improving the fish and chip trade as a whole and are looking to work with fish friers for the long term. All companies who have applied to become Associate Members have been approved by the NFFF Board of Officials.

There are many benefits to being an Associate member of the NFFF: 4 Opportunities to work on packages and campaigns exclusively for the NFFF members 4 A discount on advertisements placed in the Fish Friers Review together with advertorial opportunities. 4 Opportunity to work exclusively with our NFFF members newsletter 4 Your company profile and logo listed in the Business Directory of the Fish Friers Review.

Why not join the National Federation of Fish Friers as an NFFF Associate Member?

4 Listing in the Associate members directory of the official NFFF website with click through to your website.

NFFF Associate Members play an essential role in providing products and services to the fish frying industry and towards supporting our goal of maintaining fish and chips as the UK’s Number 1 takeaway meal.

Plus much more! If associate membership is something you would like to discuss in further detail please do not hesitate to contact Rob on 0113 230 7044 or email r.norris@federationoffishfriers.co.uk

NFFF Associate Members Business Directory INDUSTRY PARTNERS AHDB Potaotes The AHDB is a statutory levy board, funded by farmers, growers and others in the supply chain and managed as an independent organisation (independent of both commercial industry and of Government). Tel: 024 7 669 2051 Email: info@ahdb.org.uk Web: www.ahdb.org.uk NEODA Trade Association Contact: Lynda Simmons Tel: 020 8464 3954 Email: lynda.simmons@neoda.org.uk Website: www.neoda.org.uk Seafish Seafish is a NonDepartmental Public Body (NDPB) set up by the Fisheries Act 1981 to improve efficiency and raise standards across the seafood industry. We are funded by a levy on the first sale of seafood products in the UK, including imported seafood. At Seafish, our mission is to support a profitable, sustainable and socially responsible future for the seafood industry. Our remit includes everything - and everyone - from fishermen and processors through to importers, retailers and food service providers. As an organisation, we also take a great interest in the consumer: the people who buy and eat seafood. Maintaining a well-regulated seafood industry which delivers high-quality, safe, sustainable seafood to UK consumers is one of our highest priorities. We therefore listen to, and cooperate with, a broad range of voices in the industry. By balancing our priorities and maintaining a high degree of transparency in our operations, we endeavour to meet the needs of everyone that we represent. Contact: Andy Gray, Trade Marketing Manager Tel: 07876 035767 Email: a_gray@seafish.co.uk Website: www.seafish.org BUSINESS & CARD PAYMENT SUPPLIES Chip & Pin Solutions Chip & PIN Solutions is one the UK's leading Payment Providers. Working in exclusive partnership with The National Fish Friers Association, all Members can now receive discounted pricing & £25 off their NFFF membership with any purchase. Established in 2004, Chip & PIN Solutions provides a one stop card payment shop, offering the following services all under one roof to NFFF members. • Card Terminals & Card Processing • UK's 1st & Only Integrated Cash Register • Integrated EPOS Solutions • Merchant Fund – Unsecured Business Cash advances from £2,500 to £500,000 Tel: 0800 881 8104 Email: info@chipandpinsolutions.co.uk Web: www.chipandpinsolutions.co.uk

npower Business npower Business supplies gas and electricity to approximately 200,000 UK small-to-medium sized businesses (SMEs). We help businesses to reduce their energy costs and in turn improve their bottom line. As an NFFF member you can get up to £200 for your business with our exclusive member offer - for both new and renewing customers. Find out more and request a call back at: www.npower.com/NFFF and we’ll call you. Contact: Call our dedicated NFFF members line Tel: 0800 980 8410 Website: www.npower.com/NFFF DUCT CLEANING/RANGE SERVICING Deduct Limited Nationwide extraction cleaning services, using the latest cleaning technology & camera inspection equipment. NFFF member discount. All works insurance compliant TR19 certification. Video of clean available. Contact: Dan Evans Tel: 0333 772 0089 Mobile: 07806 487 239 Email: info@de-duct.co.uk Website: www.de-duct.co.uk Keep Environmental Services Keep Environmental Services offer specialized and professional cleaning and certification of duct and extraction systems, with many clients in the fish frying industry. Contact: Dave Penson Tel: 01472 602012 Mob: 07740 061 526 Email: dpenson@3pa.co.uk Web: www.ductcleaners.co.uk KLS • Fish Range Extraction Duct Specialist Cleaning • Before & After Photos • Insurance Certification on Completion Tel: 01553 772935 Email: mike@klsonline.co.uk Web: www.klsonline.co.uk Range Response Range Response have over 30 years’ experience of working in fish and chip shops. We specialise in the service, breakdown and installation of frying ranges nationwide and also offer duct cleaning. Contact: Paul Douglas Mob: 07500 334 533 Email: sales@rangeresponse.co.uk Web: www.rangeresponse.co.uk

FIND US ON

FINANCIAL, LEGAL AND INSURANCE Thornhill Insurance We are a family run business, specialising in insurance for the fast food NFFF industry since the 1980’s. We MEMBE DISCOU R insure a significant number AVAILA NT BLE of fish and chip establishments throughout Great Britain. Contact: Lucy Thornhill Tel: 01924 499182 Email: info@thornhillinsurance.co.uk Web: www.thornhillinsurance.co.uk CF Capital Specialist provision of finance facilities to businesses operating in the catering & hospitality market place. Bespoke products available for New Start Businesses and established companies.The largest provider of Business Cash Advances in the UK. Contact Gary Keeley Tel: 01279 759222 Email: sales@thecfgroup.co.uk Web: www.thecfgroup.eu Commercial Plus Ltd Commercial Plus is a commercial property and business finance consultancy. We offer common sense, practical advice and assistance on literally any commercial property issues such as rent reviews or lease renewals. We also offer independent advice on raising all types business finance such as leasing for shop refits or commercial mortgages for business expansion. Our services are very much advice driven and all of our clients receive free advice initially with no obligation. We operate nationwide and assist any small businesses that require a commercial property to trade. Moving forward, we will be working very closely with the NFFF to assist as many members as we can with their commercial property and finance questions. Contact: Barry Frost Tel: 01244 659101 Email: barry.frost@commercialplus.co.uk Web: www.commericalplus.co.uk Johnson Reed Catering Finance Equipment leasing for new and established fish and chip shops. Contact: Mark Johnson Tel: 0161 429 6949 Email: info@johnsonreed.co.uk Web: www.johnsonreed.co.uk

Take Out Insurance Ltd Take Out Insurance is an independent broker providing specialist insurance NFFF policies for the fast food MEMBE industry. We insure over 4,000 DISCOU R NT AV AILABL food establishments from the E smallest of takeaways to large restaurants and everything in between. With competitive quotations from a range of leading insurers, a dedicated claims team and an expert team of ‘in house’ underwriters, we are here to assist you with your insurance needs. Contact Phil Hodgson Tel: 0330 134 4558 Email: newbusiness@takeoutinsurance.com Web: www.takeoutinsurance.com FISH SUPPLIERS Brakes Fast Food Specialists A dedicated team selling frozen at sea fish, pies and sundries to the fish and chip shop trade Contact: Emma Norton Tel: 0844 800 5521 Email: fastfood@brake.co.uk Collins Seafoods Limited 'Over 30 years in depth market knowledge of supplying Fish and Chip Shops across the North East, Yorkshire and Cumbria and a new depot in Leeds. We are able to offer guaranteed delivery and high quality sustainable Frozen at Sea Fish at competitive prices.' Contact: Craig English Tel: 01325 315544 Email: craig@collinsseafoods.co.uk Web: www.collinsseafoods.co.uk F Smales & Son Ltd Supplier of frozen fish, seafood and catering products. The UK’s number one supplier of frozen at sea fillets to the fish frier, with the widest choice of frozen at sea brands in the market. Tel: 01482 324997 Email: info@smales.co.uk Web: www.smales.co.uk Larry’s Fishcakes Larrys Fishcakes have a proud tradition as the oldest independent fishcake manufacturer in the UK, our tradional Northumbrian fishcakes have an excellent reputation with Fish & Chip shop caterers. This contunied with our range of savoury patties, such as Chees, Onion & Potato. Pork Sausage, Baked Beans with Potato, Corn Beef, Potato & Onion. Contact: Craig Foster Tel: 0191-2571746 Email: info@larrysfishcakes.co.uk

THE

FishFriers REVIEW

NFFF Associate Members Business Directory Pacific West Since 1995, Pacific West has grown to become one of the world’s foremost suppliers of premium frozen seafood. A global industry innovator in providing quality valueadded and natural seafood range. All Pacific West’s food service products are designed to provide "convenience without compromise” – its ongoing commitment to quality which has led to Pacific West’s success as being a leader in the seafood market. Contact: Eric Rose Tel: 01373 824 242 Email: enquiry@pacificwestfoods.co.uk Web: www.pacificwestfoods.co.uk T Quality ‘Suppliers of fish and sundries to the fish and chip industry’. Contact: Derek Dews Tel: 08452 505605 Mob: 07769 933002 Email: customercare@tquality.co.uk Web: www.tquality.co.uk GENERAL FOOD SUPPLIERS Dow Seeds Dow Seeds is an oilseed plant breeding company that develops High Oleic Rapeseed and Sunflower plants whose oils offer the ability to lower saturated fat without compromising taste, flavour and performance. Omega-9 Oils is the brand name for these healthy alternatives and these oils can help fish friers meet consumers’ demand for healthier meals that also taste great. Contact: Richard Burrell Email: rmburrell@dow.com Web: www.omega-9oils.com and www.goofats101.com Isle of Ely Over 40 years’ experience of serving the fish and chip trade. A National Fish & Chip Award sponsor, we market the potato from field to frier. Contact: Oliver Boutwood Tel: 01353 863355 E-mail: info@isleofely.co.uk Web: www.isleofely.co.uk Kerry Foodservice ‘Suppliers of Goldensheaf Batter Mixture, Henry Jones Batter Mixtures, Dinaclass Curry Sauces and Gravy.’ Contact: Customer Careline Tel: 0800 138 1938 Web: www.kerryfoodservice.co.uk LoSalt LoSalt is the leading reduced sodium salt brand, offering all the flavour of regular salt but with 66% less sodium. LoSalt is ideal for customers looking for a healthier way to salt their fish and chips. For enquiries please Contact: Caroline Klinge Tel: 013552 38464 Email: cklinge@klinge-chemicals.co.uk Web: www.losalt.com/uk Meadow Vale Foods Your Partners in Poultry. Suppliers of quality chicken products to the fish frying trade. Contact: Nick Hassell Tel: 01978 666102 Web: www.meadowvalefoods.co.uk Middleton Food Products ‘Manufacturers of the Nations favourite Batters. Middleton’s manufacture Batters, Curry, Gravy and Chicken Breading’s and supply Nationwide through a network of Suppliers.’

Contact: Ryan Baker Tel: 01902 608122 Email: sales@middletonfoods.com Web: www.middletonfoods.com

S&B Herba Foods Ltd S&B Herba Foods Limited, a company dedicated to the source, development, supply, and distribution of a comprehensive range of quality food products from around the world. We are highly experienced in all aspects of sales, marketing and distribution of brands, private label and food ingredients. Our portfolio includes rice, rice flour, couscous and semolina, dried fruit, IQF rice and IQF pasta and peas and pulses. Our products are sourced from all over the world to meet our customers’ needs and are covered by our quality assurance guarantee. Our commercial offices are based in Orpington and we have two rice production facilities in Cambridge and Liverpool. Contact: Peter Walker Tel: 01689 878714 / 07768 532005 E-mail: peter.walker@sbhf.com Shoppers Anonymous Shopper Anonymous delivers the most comprehensive customer feedback programmes, including mystery shopping, to help improve sales, profitability and customer experience. Contact: Chris Lowe Tel: 07818 015317 Email: chris.lowe@shopperanonymous.co.uk Website: www.shopperanonymous.co.uk GENERAL TRADE Adande Adande offers a unique and patented refrigerated drawer system, which holds perishable food for longer and delivers significant energy savings. Contact: Karl Hodgson Tel: 0844 376 0023 Email: info@adande.com Web: www.adande.com Appaway Online Ordering Systems. Contact: Adam Temple Tel: 07779 608321 Email: adam.temple@appaway.co.uk Website: www.appaway.co.uk BD Signs Contact: Michael Dickman Tel: 01773 761 791 Email: info@bdsignsnottingham.co.uk Website: www.bdsignsnottingham.co.uk Coeliac UK Company Description: Coeliac UK is the leading charity working for people with coeliac disease and dermatitis herpetiformis (DH). We are widely recognised as the expert body on the gluten-free diet and want to see more glutenfree choices on menus so people with coeliac disease can eat out with confidence. Contact: Zoe Bishop Tel: 01494 796727 Email: cateringtraining@coeliac.org.uk E.B. Gas Services E.B Gas is registered with both Gas Safe and RGII enabling our installation engineers to work throughout the U.K and Ireland. All engineers have a wide variety of qualifications allowing them to carry out complete installations including pipework and equipment commissioning. Contact: Rodney Marks Tel: 02830 262908 Mob: 07771610925 Email: service@ebgasservices.com Website: www.ebgasservices.com

Elite Shopfitters (Leeds) Elite Shopfitters offer a UKwide shop fitting service to the catering industry. Specialising in bespoke shop fitting, we offer restaurants and fast-food establishments with complete kitchen and dining area re-designs and installations. Contact: Dave Belsham Tel: 0113 258 0875 Mob: 0781 405 3248 Email: eliteshopfittersleeds@iidp.co.uk Web: www.eliteshopfittersleeds.co.uk EPOS Group EPOS Group specialises in Electronic Point of Sale systems. Since 1971 we've grown steadily to deliver national and local sales & service support coverage to our customers. We know from this earned experience it takes ambition and commitment to run your company. Contact: Scott Cumpton Tel: 0870 428 2830 Email: scott@eposgroup.co.uk Website: www.eposgroup.co.uk FASFA Fasfa is the Frozen at Sea Fillets Association, representing trawler owners and distributors of FAS filleted fish from Norway, Iceland, Faroe Islands, Spain, Russia and the UK. Fasfa works to improve the understanding of frozen at sea fish with consumers and trade by promoting environmental, quality and healthy eating messages. Contact: John Rutherford Email: jarutherford@btinternet.com Web: www.fasfa.co.uk HeyMenu HeyMenu is the new entrant to the UK takeaway industry which aims to challenge industry giants such as Just Eat and Hungry House, connecting takeaway restaurants and consumers via an easy to use and tailored website and app. The company’s proposition is to provide up to 90% lower costs to takeaway restaurants in comparison to the competition by charging a one off joining fee and a flat fee of £65 per month with no commission. Through a series of loyalty programmes, the company also aims to generate loyalty from consumers towards the restaurants, rather than to the company itself. Tel: 0800 466 1466 Email: info@heymenu.com Website: www.heymenu.com Hilton Smythe Looking to buy or sell a business? Hilton Smythe can help. Did you know we’re the experts? From fish and chip shops to guest houses, we know what it takes to help you buy or sell a business in the UK, just have a look at our recently sold businesses. Selling a business? You’ll benefit from our extensive advertising coverage and our allinclusive legal service plus our unrivalled service. Buying a business? Our team of helpful Negotiators will match your every requirement to find your perfect business, help with finance and guide you all of the way. Whether buying or selling, you don’t need to look any further. Visit our website www.hiltonsmythe.com or give us a call 0845 519 8809 to find out more or just ask a question; we’re always here to help. Tel: 0845 519 8809 Email: enquiries@hiltonsmythe.com Marine Stewardship Council MSC works to recognise and reward sustainable fishing practices. Any fish bearing the MSC ecolabel can be traced back to an independently certified sustainable fishery. By getting MSC certified and offering your customers seafood certified sustainable fish with our distinctive blue ecolabel, you will be helping to transform the global seafood market to a sustainable basis. Find out more at www.mscorg/fishandchips Contact: George Clarke Tel: 0207 246 8916 Email: george.clark@msc.org Web: www.msc.org/fishandchips

WWW.FEDERATIONOFFISHFRIERS.CO.UK

Peel Tech Suppliers of a multi award winning eco potato peel and starch recycle filtration system. Contact: Malcolm Wood Tel: 01592 860 865 Mobile: 07779289881 Email: info@peeltech.co.uk Website: www.peeltech.co.uk Point 2 Signs & Displays With over 50 year’s experience, we have established ourselves as one of the leading sign and display companies within the catering and hospitality sector. Our catalogue contains over 3000 signs and products for Café’s, Bar’s, Restaurants, and Fish & Chip Shops, Takeaways….. all available for next day delivery. Our Comprehensive range of health and safety signs, catering signs and food labels for the caterer. Helps you and your staff conform to food standards and kitchen hygiene, required by the HSE and the Food Standards Agency. Alongside our stock products we also provide a bespoke design and print service. Posters, Menus, Banners, Café Barriers, Pavement Signs and chalkboards. We have a sign and display solution to meet your needs. View, Order or Download our catalogue today. Contact: David Walker Tel: 01253 209420 Email: sales@point2signs.co.uk Web: www.point2signs.co.uk The Fishermen’s Mission The Fishermen’s Mission is the national charity that delivers emergency response and welfare help to active and retired fishermen and their families. We use money generated through fundraising to assist Fishing Families around the UK. We’re proud and grateful of the support NFFF Members give to our charity by running events, having charity items on your menus, having our ‘Albert Collection box’ on your counter and participating in National Fish and Chip Day to raise money to assist in our work. Contact: Sue, Diane or Gemma in the Fundraising Team Tel: 01489566910 Email: enquiries@fishermensmission.org.uk Website: www. fishermensmission.org.uk The Sustainable Restaurant Association The Sustainable Restaurant Association are a not for profit organisation, helping restaurants and food businesses become more sustainable and diners make more sustainable choices when dining out. Contact: Mark Lineham Tel: 0207 479 4235 Email: mark@thesra.org Web: www.thesra.org TYCO (Ansul Restaurant Fire Suppression System) Contact: Ansul Restaurant Fire Suppression System, c/o Tyco Fire Proctection Products, Grimshaw Lane, Newton Heath, Manchester, M40 2WL Website: www.ansul.com FILTRATION Premier 1 Filtration Specialising in oil / fat filtration with over 30 years’ experience in the fish frying trade. If you need help or advice please Contact: Jeff Stephenson Mob: 07836 370234 Email: info@premier1filtration.com Web: www.premier1filtration.com Steve Hill Services Running low on filter papers & Contact: Marie supplies, need a service or repair The filter lady for your Merlin, Tel: - 01452 521081 or Mobile: 07860 232741 Opal, & Pura, Aries or Bitterling type oil filter Email: fryingfilters@gmail.com machine. In need of replacement parts, repair, Web: www.fryingfilters.co.uk or servicing of your Kuroma pressure fryer. Contact: Marie - The Filter Lady for a prompt, friendly, service Contact: Marie Quinton Tel: 01452 521081 Mob: 07860 232741 Email: fryingfilters@gmail.com Suppliers of Reconditioned filter machines, Spares & repairs Web: www.fryingfilters.co.uk

For Merlins, Bitterling, Aries, Pura, Opal & Kuroma Pressure fryer Prompt, reliable, friendly service.

ISSUE 1 FEBRUARY 2017

NFFF Associate Members Business Directory Vito UK Market leaders in cooking oil filtration. Suitable for both solid and liquid oils. Both mobile and portable unites available for restaurants, fish and chip shops and mobile chip vans. German manufactured to the highest quality, 2 years warranty, UK wide distribution, dedicated back up telesales operation, industry experienced sales professionals. Save money, labour and improve the quality of your oil for only a few minutes work each day Contact: Kim Devlin Tel: 01953 851914 Email: sales@vitouk.co.uk OILS AND FATS Flavoil Flavoil are an innovative supplier of high grade edible oils. Their principle trade is in the latest High Oleic Sunflower Oil HOSO. This is a major oil with high performance and great nutritional advantages. Sunflower oil has great shelf life and is favoured for many reasons by food processors. Health concerns are looming over fats and Flavoil are lab testing all their fats to ensure your customers will benefit. Flavoil also provide a full range of fats, oils and oil based products including Brooklyn Block Palm Oil and Oiltra Chef for Fish & Chip operations. Contact: Martin McHugh Tel: 07452276575 Email: martin.m@flavoil.co.uk Website: www.flavoil.co.uk ADM Trading (UK) Limited Frymax is the premium quality frying fat developed specifically for the fish and chip trade. It is refined and packed to the highest standards by one of Europe’s largest refiners of oils and fats and has been the friers’ favourite for over 60 years. Contact: Andrew Marriott Tel: 01322 443025 Email: ukinfo@adm.com Web: www.olenex-uk.com/frymax.php Nortech Foods Ltd ‘Offering a broad product portfolio of vegetable and animal oils and fats’ Contact: Alan Hackett Tel: 01302 390880 Email: info@nortechfoods.co.uk Web: www.nortechfoods.co.uk Vandemoortele /P100 P100 has over 60 years of frying experience, helping to create great tasting food time and time again. Being refined to the purest level, P100 offers unrivalled consistency in taste and freshness from the first portion to the last." Contact: Stephen Bickmore Tel: 0208 814 7810 Mob: 07912 389446 Web: www.vandemoortele.com PIES, SAUSAGES AND MEATS Holland's Pies Pie manufacturer, supplying fish and chip shops across the ‘North West’ Contact: Leanne Holcroft Tel: 01706 213591 ext. 207 Email: enquiries@hollandspies.co.uk James T Blakeman Co Ltd ‘Manufacturers of sausage and meat products.’ Contact: Cherry Ward Tel: 01782 569610 Email: admin@blakemans.co.uk Web: www.blakemans.co.uk Pukka Pies Ltd ‘Brand leaders, supplying pies and pasties to the fish frying trade.’ Tel: 0116 2609755 Email: webenquires@pukkapies.co.uk Web: www.pukkapies.co.uk

Pulled Meats Aurora Food Marketing Ltd T/A Pulled Meats Ready Pulled and Ready sauced Puled pork in a BBQ sauce that is microwaveable and suitable for serving from a Bain Marie. Perfect over chips. We can offer Point of sale material posters. Our range extends into Pulled Chicken, Beef and even shredded duck. We are delivering Direct to Chip shops whilst we build our wholesaler network. Contact: Steve Allen or Rebecca McCluskey Tel: 01757 213350 Email: info@pulledmeats.co.uk Web: www.pulledmeats.co.uk Karro Food Group Suppliers of Frozen Foods to the Foodservice / Catering Trade. Plumtree Proper Good Sausages. Mawbeef Beefburgers Contact: Graham Thompson Tel: 01482 326234 Mob: 07789 761448 Email: graham.thompson@karro.co.uk Web: www.karro.co.uk RANGES AND CATERING EQUIPMENT Bold Catering Equipment Our product range now includes chippers, peelers, mixers and accessories Bold ® prides itself in working to exceptionally high standards throughout the design and manufacture of every machine made to the highest specification in stainless steel from our Wirral factory. Contact: Dave Hughes Tel: 0151 6322174 Email: info@boldcatering.com Website: www.boldcatering.com Florigo When you choose a Florigo, you are investing in more than just new equipment. A Florigo combines two vital qualities in one frying range: bespoke design and industry leading technology. Hand crafted in Holland by experienced engineers to the highest standards, each Florigo is built with only you and your individual business in mind. Contact: Robert Furey Tel: 01527 592000 Email: info@florigo.co.uk Web: www.florigo.co.uk Henry Nuttall Ltd Drawing on our experience of Frying Range Manufacturing dating back to 1865 Henry Nuttall are qualified to discuss your requirements from the initial design of a modern fast food outlet the complete service of all equipment throughout its life. Dealing with planning permission matters to general service of equipment along with staff training is a standard package from Henry Nuttall. From supplying all equipment for a complete shop to a replacement blade for a chip machine, we hold over 60,000 spare parts in stock for machines dating back over the past 30 years. Contact: John Dalton Tel: 01909 560 808 Email: sales@henrynuttall.co.uk Website: www.henrynuttall.co.uk

Hewigo UK Ltd ‘Manufacturers of both continental style round pan and British deep pan fryers. Nationwide coverage.’ Contact: Phillip Purkiss Tel: 0121 5449120 Email: sales@hewigo.com Web: www.hewigo.com

Hopkins Catering Ltd Established in 1957 and supplying customers throughout the UK and worldwide, we manufacture, service and maintain not only fish frying ranges but chippers, peelers, batter mixers and refrigeration too. We also have an online store for all our spare parts and ancillary equipment available to order 24 hours a day. Contact: Victoria Hopkins Tel: 0113 257 7934 Email: info@hopkins.biz Web: www.hopkins.biz KFE Ltd KFE is a family business supplying the highest quality frying ranges, after sales service and The School of Frying Excellence. The company of choice for Award Winning Fish and Chip Shops. Contact: Tanya Henderson Tel: 01778 380448 Email: sales@kfeltd.co.uk Website: www.kfeltd.co.uk

Mallinson’s of Oldham Ltd For over 85 years the name Mallinson has been seen on frying ranges in thousands of establishments throughout the UK and many parts of Europe. Mallinson’s can provide every aspect from the design and manufacture of your frying range to the installation by our own fully skilled engineers. Contact: Terry Cowell Tel: 01706 299000 Email: mallinsons.sales@btconnect.com Web: www.mallinsonsofoldham.co.uk Martyn Edwards/ Frank Ford At Martyn Edwards/Frank Ford we are proud to make the very finest fish and chip frying equipment. Contact: Stan Price Tel: 01642 289868 Email: enquiries@me-ff.com Website: www.me-ff.com

Scotrange Scotrange have over 55 years experience in the catering industry specialising in Frying Ranges and as a result, over the past years we as a company have accumulated a wealth of knowledge and experience not only in servicing and repairs of many makes and models of frying equipment, but also with regards to the best and worst features in different ranges and identifying the most reliable components. Contact: Steve Wilkie Tel: 01592 775269 Email: info@scotrange.co.uk SAUCES Heinz – SqueezMe! Nowhere in the world is the Heinz brand as strong as it is in the UK and Ireland. Consumer surveys repeatedly demonstrate that Heinz is one of the most loved and trusted brands on the supermarket shelves. The company's iconic products include Heinz Beanz, Tomato Ketchup, Spaghetti in Tomato Sauce, Cream of Tomato Soup and Salad Cream. Heinz UK and Ireland's main food manufacturing facility is based in Kitt Green, near Wigan in the North West of England and turns out more than 1 billion cans every year. It is Europe's largest food factory. Tel: 0800 575755 Email: heinzfs@clementsretail.com Website: www.heinzfoodservice.co.uk

WHOLESALERS Drywite ‘Providers of numerous products to the catering industry and specialists in products for fish frying.‘ Contact: Nicky Lewis Tel: 01384 569556 Email: enquiries@drywite.co.uk Website: www.drywite.co.uk Friars Pride Ltd Dedicated wholesaler to fish and chip shops offering a reliable service and range of products for a one stop supply. Supplying the Midlands, South Yorkshire, Lincolnshire, East, South and South West of England Contact: Vince Willows Tel: 01733 316400 Email: sales@friarspride.com Web: www.friarspride.com Henry Colbeck Ltd Established in 1893 Henry Colbeck is the oldest independent, specialist supplier to the Fish & Chip Takeaway and Restaurant Market in the U.K. We deliver over 1,200 products into the north of England, Cumbria and Scotland to more than 2,500 Fish & Chip Takeaways and Restaurants. Everything from frying oils and fats, fish and seafood products to frozen foods, sides, sauces, packaging and cleaning materials. Still family owned and managed, one of our key objectives is to support the Fish & Chip sector and provide you, our customers, with new products and ideas along with help and advice to enable you to improve your sales in an increasingly competitive environment. Contact: Douglas Colbeck, Sales Director 0771 879 4010 Contact: Jackie Pearson, Head of Marketing 0191 482 8409 Email: sales@colbeck.co.uk Web: www.colbeck.co.uk JJ Food Service JJ Food Service is a foodservice specialist with eleven branches across the UK, offering a wide range of food and drink products, including Frozen at Sea cod, haddock, plaice, dogfish, cold-water and warmwater prawns and Norwegian salmon. A range of other fish and chip shop essentials are also available including branded and own-label condiments, packaging, chipping potatoes, batter mix and gluten-free options. Orders place by 9pm are delivered on the next, available delivery day. Same day collection is available for all customers, seven days per week. JJ’s one month price hold means that customers can enjoy high-quality products at competitive and consistent prices. JJ is the parent company of FOODit, a restaurant website building service which puts businesses online, offers free social media support and help to rank first on search engines. Tel: 08433 09 09 91; 07870176015 Contact: Paul Brailsford Email: paul.brailsford@jjfoodservice.com Website: www.jjfoodservice.com V A Whitley & Co Ltd ‘Supplying the finest products to fish and chip shops throughout the North West since 1899’. Contact: Tony Rogers Tel: 01706 364211 Web: www.vawhitley.co.uk

All NFFF Associate Members are approved by the NFFF Board. If your company would you like to learn more about becoming an NFFF Associate Member please contact Rob on 0113 230 7044 r.norris@federationoffishfriers.co.uk

FIND US ON

THE

FishFriers REVIEW

0HPEHUV RI WKH ,QVWLWXWLRQ RI &RPPHUFLDO %XVLQHVV $JHQWV 1DWLRQDO $VVRFLDWLRQ RI (VWDWH $JHQWV DQG )HGHUDWLRQ RI 6PDOO %XVLQHVVHV

ttt͘ZK^ E^͘ K͘h< D />͗ /ŶĨŽΛĞͲƌŽƐĞŶƐ͘ĐŽ͘ƵŬ

ABI 0AHI 0H RHNK MABGDBG@ H? L>EEBG@ RHNK #BLA ABI 0AHI ,I \RX FRXOG EH LQWHUHVWHG LQ 6HOOLQJ \RXU )ULHG )LVK %XVLQHVV WKHQ SOHDVH FRQWDFW 5RVHQ¶V IRU \RXU «

#/"" 1")"-%,+" 20&+"00 3 )2 1&,+ #/"" 1")"-%,+" 20&+"00 3 )2 1&,+ /Ĩ ǇŽƵ ĂƌĞ ƚŚŝŶŬŝŶŐ ŽĨ ƐĞůůŝŶŐ ǇŽƵƌ ďƵƐŝŶĞƐƐ ƚŚƌŽƵŐŚ Ă 'ĞŶĞƌĂů ƵƐŝŶĞƐƐ dƌĂŶƐĨĞƌ ŐĞŶĐǇ Žƌ WƌŝǀĂƚĞůǇ͕ ĂƌĞ ǇŽƵ ĐĞƌƚĂŝŶ ƚŚĂƚ ǇŽƵ ǁŝůů ĂĐŚŝĞǀĞ ƚŚĞ ďĞƐƚ ƉŽƐƐŝďůĞ ƉƌŝĐĞ͘

zKh Kh> hE Z^ >>/E' z D Ez άϭϬϬϬ͛Ɛ͘

2XU 3URPLVH WR DOO 9HQGRUV e 2XU 3URPLVH WR DOO 9HQGRUV e

^ŽƵƚŚ ŶŐůĂŶĚ͗ ϬϮϬ ϴϱϯϵ ϲϰϮϲ EŽƌƚŚ ŶŐůĂŶĚ͗ Ϭϭϭϯ Ϯϯϰ ϮϮϯϰ

1A> #BLA #KB>KL @>GM

12 6$/( « 12 &200,66,21 12 6$/( « 12 &200,66,21 12 $'9(57,6,1* &2676 12 $'9(57,6,1* &2676 12 :,7+'5$:$/ )((6 12 :,7+'5$:$/ )((6 12 :(%6,7( &+$5*(6 12 :(%6,7( &+$5*(6

&DQ DQ\ RWKHU $JHQW SURPLVH \RX WKH VDPH &DQ DQ\ RWKHU $JHQW SURPLVH \RX WKH VDPH 0DNH VXUH \RX DVN WKHP ILUVW 0DNH VXUH \RX DVN WKHP ILUVW

&29(5$*( 7+528*+287 7+( 81,7(' .,1*'20

KǀĞƌ ϭϱ͕ϬϬϬ &ŝƐŚ Θ ŚŝƉ ^ŚŽƉƐ ŶĞŐŽƟĂƚĞĚ ďǇ ZŽƐĞŶ͛Ɛ ƐŝŶĐĞ ϭϵϱϵ

Char riy t in England ales & W No 232822 and Scotland No S SC039088

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

Fish & Chip Shops – Still the Order of the Day! To find out what yours is worth, contact EM & F today. Thinking of selling your Fish & Chip shop? EM & F have experience in the sale of Fish & Chip shops going back over 50 years, the sector continues to flourish with demand for quality outlets remaining strong, 2016 proving a particularly successful year. The key to a successful sale starts right at the beginning with the marketing price, local knowledge of the industry and market place is seen as paramount, with a network of offices throughout England & Wales an EM & F Regional Director is able to visit you at your premises and provide a free market appraisal of your business. EM & F pride themselves on the service offered in finding that buyer for your business and achieving a successful sale, making use of the substantial constantly updated database of active business buyers. Comprehensive online advertising is undertaken on both the EM & F website and the leading business sales websites, in addition to specialist trade press. The service does not stop when a buyer is found, that can sometimes be the easy part, and it’s getting over the ‘finishing line’ which can be the hard part. Excellent contacts are maintained in respect of arranging finance and with solicitors to ensure a smooth transaction, ironing out any problems which may occur along the way, communicating with sellers and buyers on a regular basis, providing updates on the transaction. We have recently taken on a business in

FIND US ON

Antigua that arguably qualifies as one of the best self-employed businesses in the world. Chippy Antigua can be operated anywhere on the island but it is usually to be found on Wednesdays and Fridays adjacent to the world renowned Dickenson Bay beach, one of the prime tourist areas of Antigua. For sale via our London Office Tel: 01908 904555 with an asking price of US$175,000 Reference number CF32439LN. E M & F have had a very successful year in the sale of Fish and chip businesses throughout the UK, fish and chip shops still being very popular in the diverse fast food industry, recent examples: Finn McCools, Teignmouth a prime sited fish & chip restaurant and takeaway. Sold off an asking price of £279,995 via our Devon office 01404 813762. Winners Fish & Chip restaurant and takeaway of Immingham, Lincolnshire. Sold off an asking price of £275,000 via our Notts office 01858 469469 For further information on the EM & F business sales service visit www.emfgroup.com for details of your local office or contact Head Office on 01404 813952, alternatively why not visit us at stand 53 of the Fry I.T. show on 19th March 2017 at Westpoint, Exeter, for an informal discussion, we look forward to seeing you on the day.

THE

FishFriers REVIEW

Traders Board DUCT CLEANING SERVICE LTD

For all your ducting needs. Fully insured. Ducts and canopies mechanically cleaned and steamed cleaned. Photographic evidence provided for insurance purposes, together with a certificate. Over 35 years’ experience – no job too big or too small. Duct Cleaning Services we are now TR19 compliant Tel Michael on 07580799763 or Darren on 07974676224. E-mail: ductcleaningserviceltd@yahoo.co.uk www.ductcleaningserviceltd.co.uk

FOR SALE Traditional, 3 pan gas counter Range manufactured by Frank Ford, Sovereign Works, Halifax, England Features Stainless steel in good, shiny presentable condition. Roll-lid, visible access to pans. Ease of use temperature controls 3 pans and 2 heated chip boxes and top heater display. Drain draws. Glass exterior and stainless steel jets Blue Glass. Distinguishable retro style. Extraction flue/system not included Operational and open for viewing at any time. A true thoroughbred. Requires reconditioning. The buyer would need to dismantle and collect from premises in east London. Chipper machine and potato peeler machine also for sale Please ring Victoria on 07977 468807 to view range

Marsh Green Fish & Chip Shop Based in the north west, fully equipped and in good location, available for rent £400 per week, would consider selling lease. Contact Alex on 07881 553740 or alex.mcgrath@hotmail.co.uk

PLEASE NOTE: The Fish Friers Review is the members’ journal of the National Federation of Fish Friers. The advertising pages of the Review are offered to the trade as a means of introducing goods and services at an economic cost to fish friers throughout the country.

The publication of an advertisement is not a recommendation or an endorsement of particular goods or services by either the Fish Friers Review Ltd. or the National Federation of Fish Friers Ltd., either explicitly or implicitly.

The publishers will take due care to ensure accuracy of all advertisements, but it is the sole responsibility of advertisers to ensure that the description of goods and services offered comes within the provisions of the Trade Descriptions Acts 1968 and 1972. It is also the responsibility of advertisers to comply with the Business Advertisements (Disclosure) Order 1977.

Readers of the Review, before entering into any engagements or contracts as a result of an advertisement, are advised to consult their solicitors, accountants, bank managers or other professional advisers where necessary. No offer of employment either on a salaried or fee basis should be made to any advertiser without first asking for and taking up references.

WWW.FEDERATIONOFFISHFRIERS.CO.UK

ISSUE 1 FEBRUARY 2017

Federation Noticeboard

Fast Food Takeaway for Sale Based in the North West, in lovely location within a small village. Been in same hands 27 years, very busy shop. New range fitted, 2 bedroom flat above Leasehold £175k Freehold £295k . Contact Alex on 07881 553740 or alex.mcgrath@hotmail.co.uk

Contact your local representative PRESIDENT Mr Gregg Howard Tel: 07702 552900 E-mail: gregghoward@uwclub.net Our Plaice in Hagley, 131 Worcester Road, Hagley, Nr Stourbridge, DY9 0NW

NFFF Midland and Eastern - Area 6 A NFFF Midland and Eastern Area Council meeting will be held on Sunday 23rd April 2017 at 12pm. Venue Details: The Farmers Yaxley 200 Broadway, Yaxley, Peterborough PE7 3NT Michelle Barnett – President/Chairman

VICE PRESIDENT Mr Andrew Crook Tel: 07748 631697 E-mail: andrew@skippersfishbar.com Skippers, 8 Talbot Row, Balshaw Lane,Euxton, Lancs, PR7 6HS TREASURER Mr Stuart Atkinson Tel: 07885 249855 E-mail: northstchipshop@aol.com North Street Chip Shop, 74 North Street, Forfar, Angus DD8 3BJ

Regional Directors for England

Alan Doggett – Secretary/Treasurer If you require more details please contact Alan Doggett - The Town Fryer 01462 437021 or townfryerhitchin@gmail.com

Welsh Area Council - Area 8 A NFFF Welsh Area Council meeting will be held on Sunday 19th February at 11am. Venue Details: The Farmers Yaxley 200 Broadway, Yaxley, Peterborough PE7 3NT Michelle Barnett – President/Chairman Alan Doggett – Secretary/Treasurer If you require more details please contact Alan Doggett The Town Fryer 01462 437021 or townfryerhitchin@gmail.com

NFFF Northwest - Area 2 Andrew Crook - President/Chairman Steve Wood - Treasurer John Wild - Secretary Next meeting to be arranged but if you require more details on the North West Area please visit http://nfffnw.com or contact Andrew Crook 07748631697 or andrew@skippersfishbar.com

FIND US ON

Mr Craig Buckley Tel: 07745 946709 E-mail: thefishbar@hotmail.co.uk The Fish Bar, Unit 2, 645 West Street, Crewe, Cheshire, CW2 Miss Lesley Graves Tel: 07507889028 E-Mail: lesleygraves703@msn.com Burton Road Chippy, 169 Burton Road, Lincoln, Lincolnshire, LN1 3LW Mr Hugh Mantle Tel: 07831 577296 E-mail: hughmantle@hotmail.co.uk 6 Daleside Road, Harrogate, North Yorkshire HG2 9JE Mr Craig Maw Tel: 07745 662325 E-mail: craig@kingfisherfishandchips.co.uk Kingfisher Fish & Chips, Chaddlewood Shopping Centre, 6 Glen Road, Plympton, Plymouth, Devon, PL7 2XS Mr John Wild Tel: 07792 216454 - E-mail: jgwild13@gmail.com Tarnbrook Chippy, 2 Tarnbrook Road, Heysham, Lancashire LA3 2EJ

Other Regional Directors REGIONAL DIRECTOR FOR SCOTLAND Mr Stuart Atkinson Tel: 01307 464009 - E-mail: northstchipshop@aol.com North Street Chip Shop, 74 North Street, Forfar, Angus DD8 3BJ REGIONAL DIRECTOR FOR NORTHERN IRELAND Mr Alan Hanna Tel: 07711 216416 - E-mail: alan@pitstopfastfood.com Pit Stop Fast Food, 26 Bridge Street, Kilkeel, County Down BT34 4AD REGIONAL DIRECTOR FOR WALES Mr John Penaluna Tel: 07903 864869 - E-mail: lapcatering@tiscali.co.uk Penaluna Famous Fish and Chips, 35a - 36 High Street, Hirwaun, Mid Glamorgan CF44 9SW

THE

FishFriers

ISSUE 1 FEBRUARY 2017

REVIEW

10 questions with... Austen Dack Isle of Ely Produce Marketing Manager and Chippy Chat Editor 1. What would you do with ÂŁ500,000? Post Brexit i would buy a loaf of bread, pint of milk a chippy tea and still have enough left to go to the pictures with my wife Sarah 2. What is your dream holiday destination in the UK, and also abroad? One day i'll get to Shetland (to see Frankies) , abroad it has to be Cuba - timeworn but magnificent, dilapidated but dignified, fun yet maddeningly frustrating - Cuba is a country of magic. 3. What is your favorite sport, and which is your least favourite? To watch football (Tractor Boys) not keen on parachuting (i found out the hard way how not to land in 1989 at Sibson Aerodrome) 4. If you could be granted one superhero power, what would it be and why?

seconds to love the taste of San Miguel 8. Do you prefer cod or haddock?

I would like Wonderwoman's Lasso of Truth and also Mike Pili's magical mirror

Haddock, I like to eat foods that are based around characters from Tin Tin

5. Which three people, dead or alive, would comprise your perfect dinner date?

9. What is your first memory of fish and chips?

Mark E Smith (The Fall), Rod Hull & Sally James 6. Describe your perfect weekend. A quick trip away to Amsterdam, Prague, Florence or a UK Chippy tea followed by a few pints in a good pub 7. What is your favourite drink? Green Tea or San Miguel - it took me three months to get used to the taste of Green tea and about 3 44

With my Grandad in his Audi 100 LS at the Vegas Fish Bar Hunstanton in 1974. It was very exotic then to choose chicken and chips of the menu. 10. What is your prediction for the fish and potato industries? Good in the main the top shops are raising standards year on year. In our sector we need to work together to sustain what we have, promote best practice and then ultimately grow the sector by educating the younger generation

WWW.FEDERATIONOFFISHFRIERS.CO.UK

3 MONTHS F

REE RENTAL £50 O

ff NFFF Membership Lowest Pricing Fo r NFFF Members Maximise Spring Trade 5 Star UK In-Ho use Customer Service Quick Setup

L i m i t e d T i me O nly!

Offer Ends 1st April 2016 Claim Your 3 Months FREE Terminal Rental + £50 Voucher

CALL TODAY 0800 881 8104 chipa ndpinsolutions.co.uk

ith

nership W Part