Covid-19 Is Reshaping Customer Behavior — What That Means for FMs

Covid-19 has altered nearly every aspect of business – including adding employee concerns and new customer demands. If you pay attention to these shifts in demand, it will help you stay relevant and incorporate changes to maintain trust in today’s challenging environment.

Discover the many ways to reopen and operate responsibly during the COVID-19 pandemic with Flagship's new Healthy Workplace Guide to Reopening Responsibly.

The world looks completely different than it did only six months ago. While there is a strong desire to return to “normal”, when a number of large states had a surge in COVID19 cases during their reopening, the realization that things were not going back to the way they were became evident.

This has also triggered a change in behaviors from both employees and customers.