Employee Profile

Alonzo Hatchette: A Steadfast Coach and Colleague

When it comes to customer service, Litigation Specialist Alonzo Hatchette always steps up. Alonzo, who has been at the Florida League of Cities (FLC) for more than 10 years, investigates, evaluates and resolves litigated claims upon review of coverage.

As a Litigation Specialist, Alonzo often travels across the state to attend claims mediations with League members to ensure that proper records, investigations, legal procedures and closings are completed according to the approved claim policies and procedures. Alonzo’s co-workers describe him as dependable, serving as backup for the department when needed. “He’s a road warrior, someone I know will step up and cover off-campus mediations all over the state as needed,” said Eric Hartwell, Deputy General Counsel/Insurance Counsel.

In his role in the Property and Liability Department, Alonzo’s job requires him to build strong relationships with League members to resolve complex claims/coverage issues that are presented to them. Fellow Litigation Specialist Lavi Niv, who has worked alongside Alonzo for nine years, said, “Alonzo commands the respect of his peers, professional associates and all those he works with. He embodies professionalism and represents the League well!”

Claims Supervisor Donna Cruz echoed this sentiment and described Alonzo as reliable and proficient. “Alonzo has been a great support system for me,” said Donna. “We can communicate freely and discuss the pending legal issues to develop the best resolution.” Even when they disagree on legal issues, Donna reminisces how they always laugh it out in the end.

Alonzo’s laser focus on details can result in the discovery of unusual claim scenarios that require Eric to reach for his “thinking cap.” No matter how complex or serious the conversation about the issue might be, it always ends pleasantly, said Eric. “By the end of every conversation with Alonzo, you’ve likely had a good laugh or two because he usually travels with a little levity in his back pocket.”

When Alonzo isn’t assisting his FLC co-workers and League members, you can find him in a gym somewhere in the state or spending time with his three teenage children. “When I’m not being a dad, I am normally coaching, training or helping guide my children trying to reach their goals on and off the courts,” said Alonzo.

The determination and dedication that Alonzo gives to his job are also evident when it comes to his kids, says Eric, who describes Alonzo as a “steadfast head coach” and “hype-man-in-chief” for his children. Eric said, “The League is better because of Alonzo’s presence, and he is an asset to the operation.”