Page |1
1
Page |2
•
What is BCD Travel.
•
BCD History.
•
Facts and figures.
•
Global distribution systems.
•
What BCD Travel do.
•
Cost- saving techniques.
•
BCD Travel promotional scheme.
•
Service level scheme.
•
Sales Targets and commission levels.
•
•
•
2
Working to the company and passenger profile. Procedures and documentation for selling products and services. Service level agreements.
Page |3
What is BCD Travel? BCD Travel is the third largest travel management company within the world. BCD Travel helps companies to make the most of what their business spend on travel. For the travellers this will keep them safe and useful. BCD Travel will do this by equipping the travellers with good choices on the road. BCD Travel is the market leader in India. The business believes the ideal traveller experience today and in the many years to come will be: •
To allow the traveller to choose from a variety of interactive channels. A few examples for this would be voice, chat, SMS, E-mail and mobile devices. I believe that these are the best ways in which the traveller can communicate which the business.
•
Seamlessly integrate the traveller’s personal lives through the ability to plan, network and interact the information to the traveller.
•
They deliver different services for the travel experience that will unfold over a given time period. This would be that the travellers can interact and communicate before, during and after their trip.
BCD history: BCD Travel was founded in January 3rd 2006. N.V. announced the decision to purchase Travel Solutions Management TQ3 Holding GmbH and the majority of them are interested in The Travel Company. Both of these two companies have been combined with the World Travel BTI, it’s under one ownership to form BCD Travel. The company began trading under it’s the new brand on March 31st 2006.
3
Page |4
Facts and figures (sales targets): The figures for BCD Travel are always changing. In 2012 BCD Travel had closed the year with their total sales at £21.2 billion. The previous year BCD Travel succeeded for their third consecutive year. The business expanded the network of their clients with a earning of new sales at $1.3 billion new sales. BCD Travel maintained a high holding rate of more than 96%. The company’s total employees stands at 11,000 that are worldwide. The company is located in more than 1,500 different locations worldwide. The global reach of the business operates in 97 different countries. BCD Travel headquarters are in different destinations around the world including Europe, Americas, Global, Asia Pacific and the UK&Ireland.
As you can see from the line graph BCD Travel are always brining their profits higher each year. The reasons for them having a higher total sales at the end of the year is that the business would of found news ways in which they can promote their business towards business travellers or any other sort of customers.
Global distribution systems The full content agreements that were signed in 2006 between airline and also global distributions are at a best stop-gap that is measured for corporations that are seeking for resourceful accesses to airfare inventory, according to BCD 4
Page |5
Travel’s with their recent white paper on popular current trends in the travel distribution. The white paper will explore the tensions and complexities that the current distribution environment, the distribution environment will address issues such as the global distribution systems, credit cards fees alternative and the rise of unbundled pricing.
Who BCD Travel are? BCD Travel will combined service leadership with a flexible technology, intelligent data analysis and our strategic solutions that we provide travel management advantages to our customers of all kinds and also all around the globe. There are many different services that we offer to our customers. These will include: •
Travel Management
•
Consulting
•
Meetings & Incentives (M&I)
•
Leisure Services
The first one I will be talking about is travel management. BCD Travel can see the core of businesses as an endless series of many different opportunities that will deliver different solutions and services that will house the ever changing of businesses for our clients. As a customer to BCD travel we will offer you a program management model that can have great changes to your business by motivating the traveller to make different decisions that can force a much better policy performance, also it will empower the business. The program will have seven different sections, this will help your business to become good. These will include: •
Planning & en route services
•
Intelligence & analytics
5
Page |6 •
Travel risk management
•
Demand & behaviour management
•
Payment & expense management
•
Program support & optimization
•
Service optimisation
Another service that we offer to our customers is consulting. BCD Travel consulting has become Advito. This is our new brand, it reflects the unique position. This will allow us to provide an advice from independent consulting organisations with a great knowledge in the industry, and they closely ties with a leading travel management company. Advito will offer proven value and a bold vision for the travel management. The business provides opportunities for effective decision making that influence the best practices that are across all aspects of a business travel program. The customers of Advito think of the company highly, I feel this will be to do with the fact of the services that they provide to the customers. Advito have a 95% reengagement rate. Another service that BCD Travel provides for their customers and clients is BCD M&I. This helps our customers to control their annual meeting spend and to 6
Page |7
control any meetings efficiencies. Also, the m&i can help you increase your sales or the company’s market share. This will be done through incentives. Furthermore, the m&i service will help you recognise your employees who are working for and what they do while they work for you. In conclusion, the m&i will help you improve the employee’s communication towards the customers. This would help your business as the employees should know the business inside out so when the customers come in they can answer any questions that the customer will throw at them. The final service that BCD offers is Leisure Services. We offer our corporate clients an option of are leisure travel program that will benefit for the employees. The services will vary from one country to another country, however the employees that will go on these trips will receive from us exclusive travel offers that are of a high level of different levels of services. This will help the employees that you send on business trips the most of their vacation budget. This will make you have a powerful employee program that: •
Contains cost
•
Increases productivity
•
Improves compliance
•
Boost morale
Experience: BCD travel leisure travel will specialists with years of experience in much different vacation travel. As a business travel agency we are delighted to provide the very best assistance with: •
Travel insurance
•
Passport & visa services
•
Comprehensive vacation planning and recommendations
7
Page |8
Privacy & Policy Compliance - Our Promise to You BCD Travel respect your employees and your business policies with regarding any unsolicited emails and communications within the workplace and also we will never solicit with your business directly from your own employees only unless they are specifically request notification of any vacation specials.
Cost- saving techniques BCD Travel won’t just offer high quality solutions for the business, also private trips at an interesting rate. BCD Travel offer a benefit for their travellers this will include 3-5% discount when they book a tour operator package holiday, any negotiated rates. This is even for private travel and any professional advice about travelling. This is from the very best travel experts. In conclusion, we will offer many benefits for our customers. These will be from employees benefitting from any exclusive discounts rates for their holiday that they want.
BCD Travel promotional scheme BCD Travel will not only offer their clients with such a high quality of solutions for the business travel. But they also will arrange for the candidate private trips at a good rate from the company. BCD Travel will offer benefits for the travellers, this will include 3-5% discount when they book through a tour operator for a package holiday, for private travel and for any travel advice that they might need from the holiday experts. In conclusion, BCD Travel will offer great benefits to the customer and these can starts sometimes from employees benefitting them with exclusive discount rates for their holiday that they will go on. 8
Page |9
The business offers leisure promotions in partnership with many various organisations that are very popular. A few examples of these businesses are Thomas Cook, USA travel and much more. These organisations will be offered to all of our employees or clients who will book a private holiday with us. Consequently, the employees and our clients are offered additional discounts. Also, BCD Travel are involved in emirates in their card promotional sceam. This will allow any customers who fly frequent to enjoy benefits with their card. The card is designed for the passenger to earn points every time they fly with the emirates, they can use these point to get free airline tickets if they fly lots of times with the airline.
Promotional schemes BCD travel promotional scheme is that they are proud to support the Haiti Project. Their mission is help fund the construction on the BCD school in a local town of Mirebalais, Haiti. The construction will help house 500 children, they will be given the opportunity of receiving a chance of improving their education. This will be promising for the children as it will brighten their future. Some of these children have never got given the chance to go to school so by providing them with houses and education will make their future promising. The contribution that we will receive from our customers will help construction to begin with operational costs. BCD Travel are working together with Great commission Alliance. Any money that our customers donate to the BCD Travel Haiti Project will bring education, houses and health to the children in need.
Working to the company and passenger profile BCD Travel will provide many different services for our customers, this is because we will want to keep our clients and also company profile up. These
9
P a g e | 10
will include complementary services which comes with no costs. These can include price quotes, cruise bookings, tour and package, travel insurance and also access to our website as well. In conclusion, to this BCD Travel will provide many additional services. A main service we do is hotel reservation, VISA’s and also passport assistance. Our current commission level within the business is 15%. The 15% that the business provides to the customers will enable to attract much more clients and many big names in the current industry. This is beneficial in terms of forwarding new ways in which we can develop the company.
Procedures and documentation for selling products and services BCD Travel have a cancellation procedure, this is where it will enable us to connect with our clients, and our customers will have an opportunity to cancel their planned trip. This might be due to a medical condition that has happened, family commitments or professional reasons. In conclusion to this, we will offer our customers a service which is called navigational assistance, this is where our customers can make full use of different services and products when they book online.
Service level agreements BCD travel offer customers 24/7 service assistance. However, these will only be for urgent assistance outside the normal office hours. We offer this service as it will be very helpful for our clients and customers. We do this by making sure there are not any problems or difficulties that they may face while they are on their business trip. On the other hand, this service that we provide to the customers will have last minute reservation of any flights. These can include 10
P a g e | 11
tickets, related to the departure time, any travel plans alterations and finally last minute advice.
11