This toolkit was prepared to provide minibus transport organizations, policy makers and civil society actors with practical and concrete tools to create safer public transport systems for African women and other vulnerable commuters. Recommendations were made based on the findings of a Gender Equity Assessment of the role of women in the public transport industry, and a Mobility of Care case study (concept developed by Prof. Inés Sánchez Madariaga, Technical University of Madrid) that investigated the mobility patterns of caregivers (primarily women).
The toolkit provides public minibus transport providers with guidelines on:
• Customer feedback tools and sample customer service charter. The report recommends that these tools should provide commuters with clear reporting mechanisms.
• How to achieve environmental sustainability
• How to develop and implement zero-tolerance sexual harassment policies that address concerns for both workers and commuters.
• Minibus modifications that support the specific needs
