Gender Sensitive Mini-Bus Services and Transport Infrastructure for African Cities: A Practical Tool

Practical Toolkit

Table of Contents Foreword 1 Abbreviations 2 Executive Summary 3 Introduction 4 How was this Toolkit developed? 4 Who is this Toolkit for? 5 Gender Equity Assessment (GEA) 5 Mobility of Care 8 Guidance for Action Recommendations & Tools For Public Minibus Transport Service Providers 1. Customer Service Charter 2. Customer Feedback 3. Standardized Sexual Harassment Policy 4. Minibus Modifications 5. Route Information 6. Hire and Retain More Women Workers

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Recommendations for Policy Makers Recommendations For Civil Society & Social Movements Good Practice Examples In Other Cities 1. Increased Security: 2. Use of Technology: 3. Women Working in Transport: 4. Physical Infrastructure:

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Conclusion 32 References 34 Appendix A: Customer Service Charter Template 36 Appendix B: Acceptable Mobile Emission Control Technologies 38

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Gender Sensitive Mini-Bus Services and Transport Infrastructure for African Cities: A Practical Tool

Published on Feb 28, 2019

Flone Initiative

This toolkit was prepared to provide minibus transport organizations, policy makers and civil society actors with practical and concrete tools to create safer public transport systems for African women and other vulnerable commuters. Recommendations were made based on the findings of a Gender Equity Assessment of the role of women in the public transport industry, and a Mobility of Care case study (concept developed by Prof. Inés Sánchez Madariaga, Technical University of Madrid) that investigated the mobility patterns of caregivers (primarily women). The toolkit provides public minibus transport providers with guidelines on: • Customer feedback tools and sample customer service charter. The report recommends that these tools should provide commuters with clear reporting mechanisms. • How to achieve environmental sustainability • How to develop and implement zero-tolerance sexual harassment policies that address concerns for both workers and commuters. • Minibus modifications that support the specific needs

Articles inside

Gender Sensitive Mini-Bus Services and Transport Infrastructure for African Cities: A Practical Tool

Articles inside

Acceptable mobile emissions control technologies

Customer service charter template

Conclusion

Good practices examples in other cities

Recommendations for policy makers, civil societies and social movements

Guidance for action for minibuses

Introduction

Executive summary

Table of contents

Acknowledgments