ADORE YOUR FLOOR

GUARANTEE® A LIMITED ONE-TIME REPLACEMENT WARRANTY CARPET

What is the Adore Your Floor Guarantee?

The Adore Your Floor Guarantee is our promise that you will love your Room to Explore carpet, or we will replace it. All Room to Explore carpet products carry the Adore Your Floor Guarantee, such that if at any time during your warranty period and after your carpet is installed you wish to change your Room to Explore carpet to a different style or color, your Flooring America/Flooring Canada retailer will replace your existing Room to Explore carpet with another Room to Explore carpet of your choice, subject to the following terms.

To whom does the Adore Your Floor Guarantee apply?

The Adore Your Floor Guarantee applies to the original purchaser of the Room to Explore carpet product at the original installation site only, and shall not apply to subsequent owners or renters of the Room to Explore floor or the residence in which such flooring product was installed.

How long does the Adore Your Floor Guarantee last?

The Adore Your Floor Guarantee begins at the time your Room to Explore carpet has been fully installed. The length of your Adore Your Floor Guarantee warranty depends on the level of warranty of your originally chosen Room to Explore carpet during your warranty period.

(One Heart, Two Heart or Three Heart) which accompanies the carpet that you purchased, as shown below.

I want to replace my Room to Explore carpet under the Adore Your Floor Guarantee. What do I need to do? What is covered? What is my cost?

If you wish to replace your Room to Explore carpet under the Adore Your Floor Guarantee, then you must call your local Flooring America/Flooring Canada retailer within the applicable warranty period and indicate that you want to choose another Room to Explore carpet product. The Adore Your Floor Guarantee allows you to replace your existing Room to Explore carpet with another Room to Explore carpet of equal or lesser value at no additional cost to you, except as set forth below. You will not be entitled to a refund of the difference if your new Room to Explore carpet costs less than your originally selected carpet. If you choose to replace your existing Room to Explore carpet with a new Room to Explore carpet costing more than the carpet originally installed, you will be required to pay the difference in cost for such upgraded flooring product. Additionally, you will have to pay the difference in cost in the event of a price increase

Replacement of your carpet under the Adore Your Floor Guarantee includes materials and labor (removal of old carpet, disposal and re-installation of your new carpet). Labor to remove baseboards and quarter-round, move furniture, permanent construction (built-ins, cabinets and bookcases), equipment, electronics, large and specialty items (such as pianos, organs, exercise equipment, and aquariums), and other obstacles to installation are your responsibility. Failure to remove all such obstacles from applicable areas prior to installation may delay installation of your new Room to Explore carpet. Replacement of such obstacles and further replacement of baseboards and quarter-round and painting of baseboards, quarter-round and surrounding walls following the installation of your replacement Room to Explore carpet are also your responsibility.

What is NOT covered by the Adore Your Floor Guarantee?

The Adore Your Floor Guarantee allows for a one-time only replacement of your Room to Explore carpet during your warranty period. Claims made after the warranty period ends, or additional claims made after the first replacement is performed, will not be accepted by Flooring America/Flooring Canada

No replacement will be made with respect to flooring that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, water, lightning, or any other casualty event. The Adore Your Floor Guarantee is a warranty based on customer satisfaction with the color and styling of the Room to Explore product, and is not applicable to other matters covered by other warranties provided in this document. This warranty applies only to the original purchaser of a Room to Explore carpet product that has been professionally installed by a Flooring America/Flooring Canada retailer or Flooring America/Flooring Canada authorized independent installer. Replacement can only be made with another Room to Explore carpet product under the Adore Your Floor Guarantee; hard surface flooring (including, but not limited to, hardwood, laminate, luxury vinyl and vinyl sheet flooring) is not eligible as a replacement product under this guarantee. No replacement of custom installed carpet (including but not limited to patterned installation, inlays and borders) is covered under the Adore Your Floor Guarantee.