FGCU SS&EM Annual Report - 2022 - 2023 by Florida Gulf Coast University

Student Success & Enrollment Management

Annual Report 2022-2023 1

FGCU / SS&EM ANNUAL REPORT 2022-2023

The Division of Student Success & Enrollment Management fosters an innovative environment to enhance the FGCU experience through vibrant student life and robust academic support services. 2

FGCU / SS&EM ANNUAL REPORT 2022-2023

TABLE OF CONTENTS

The Division of Student Success & Enrollment Management

Vision, Mission & Values Diversity Statement

Highlights as a Division By the Numbers

Academic Engagement Highlights

Enrollment Management Highlights

Student Engagement Highlights

Student Financial Enrollment & Business Services Highlights

Student-Focused Renovations

Meet the Teams

SS&EM

Message from the Vice President

MESSAGE FROM THE VICE PRESIDENT It is my pleasure to present to you the 2022-2023 annual report for the Division of Student Success and Enrollment Management (SS&EM) at Florida Gulf Coast University (FGCU). This has been a year filled with challenges and resiliency, purpose, and humanity, only to be augmented by exceptional results. I attribute this to the outstanding efforts, hard work, and commitment of the staff in their drive to best serve the needs of our students. The academic year began with the unprecedented damage and destruction caused by Hurricane Ian. Without question, the Fall term was extensively disrupted, however, through their determination and fortitude, our staff and students worked together and re-established our safe and enriching environment. It was critical for our students and our Southwest Florida community to return to normalcy. Despite the hurricane setback, SS&EM was able to achieve significant milestones and accomplishments throughout the academic year. FGCU reached a historical record of over 16,000 undergraduate and graduate students enrolled; our freshman to sophomore retention was 81%, which represented an all-time high; and our 4-year graduation rate of 42.2%, marked another greatest achievement for FGCU. FGCU is committed to keeping costs low for our students and has decreased the average cost of attendance by 45% over the last 5 years. Not only has SS&EM attained extraordinary student success outcomes but has also continued to ensure that our student spaces are aligned with our student success efforts. We completed a major renovation to our new University Admissions Office, as well as made considerable improvements to our First-year Experience and Retention programs offices. We have started the design process for our Cohen Student Union which will undergo substantial renovations in phases, along with other noteworthy projects supporting our Experiential Learning & Career Development Services and Academic Support Programs & Services departments.

FGCU / SS&EM ANNUAL REPORT 2022-2023

SS&EM was also active in launching innovative programs and technology to support our students’ learning outside of the classroom. We are excited about our new STEM Pathways pilot program, and the refinements that have been made to our successful Eagle Advantage program. We made meaningful additions to our “Ask Azul” artificial intelligence chatbot platform, instituted a new online tutoring program, and in conjunction with our campus partners, helped launch a new online platform to expand the mental health services we offer to our students. During the 2022-2023 academic year, Student Success & Enrollment Management welcomed two new members to our team, Dr. Eric Tack, Associate Vice President for Academic Engagement and Dr. Jennifer Hammat, Associate Vice President for Student Engagement. Both are experienced senior leaders in higher education and bring a wealth of knowledge and expertise to FGCU. In addition, the Division also underwent important organizational changes. The Department of Prevention & Wellness merged with Campus Recreation to become University Recreation & Wellness and the Office of Military & Veterans Success re-aligned under the Division to further capitalize on existing synergies and resources to further serve our FGCU Veterans. Lastly, Student Success & Enrollment Management thanks both President Emeritus Dr. Mike Martin for being a relentless champion for our students and their success and outgoing Student Body President Grace Brannigan for all her leadership in helping make FGCU a better place for our students. We are looking forward to our new leadership under Dr. Aysegul Timur, where her never ending studentcentered passion and energy has already been widely felt across campus within the first few weeks of her Presidency. We also look forward to working directly with our new Student Government President, Emory Cavin by supporting him and his Cabinet in leading the student body in achieving even greater heights. I am proud to share the accomplishments of SS&EM and look forward to the 2023-2024 academic year and all the wonderful opportunities that lie ahead! For Student Success,

Mitchell L. Cordova

THE DIVISION OF STUDENT SUCCESS & ENROLLMENT MANAGEMENT (SS&EM)

Student Success & Enrollment Management provides comprehensive services to support student learning outside the classroom. It starts with admitting students who view FGCU as their first choice, followed by creating a strong sense of belonging for students so they can connect immediately to campus through vibrant student life programs. Our outstanding academic advising and student success counseling helps students connect with their major quickly where a strong emphasis in experiential learning complements classroom instruction. Support services offered through many offices helps students persist and ultimately graduate in a timely manner.

(My advisor) did an exceptional job of explaining everything I needed to get myself on track to graduate as soon as possible. She even helped me register for classes during a time period when I did not think any were available. - FGCU Student

FGCU / SS&EM ANNUAL REPORT 2022-2023

Comprised of experts in their respective fields, the dedicated SS&EM leadership team is focused on the success of our students from admission through graduation and beyond.

VISION The Division of Student Success & Enrollment Management aspires to create a holistic, inclusive, meaningful, innovative, and exemplary campus environment that will transform students’ lives in their quest for academic achievement and career success.

MISSION To create a campus-wide culture of student success through focused admissions, creating external classroom and co-curricular experiences that facilitates learning which encourages the retention, persistence, and timely graduation of students. WE ACHIEVE THIS BY: • Providing meaningful and substantive opportunities for students to find their passion and further define their purpose. • Creating a campus culture and student life experience where diverse viewpoints are heard and where all students and staff feel included. 6

FGCU / SS&EM ANNUAL REPORT 2022-2023

• Creating seamless pathways for students to achieve their academic and career goals. • Offering comprehensive health services that support the physical, mental and emotional well-being of students. • Refining existing and creating new leadership development programs that enhance the personal growth and development of students and professional staff. • Making data-driven decisions around specific intervention strategies that support retention, persistence, and degree completion. • Maintaining and expanding high-quality academic support services that maximizes academic achievement, persistence, and degree completion. • Offering programming that facilitates engagement and connection to the larger campus community. • Experiential learning opportunities that prepare our students to be competitive in the marketplace.

VALUES Growth & Learning & Development – conscientious individuals grow and develop in different ways Learning – so much can be gained by

immersing oneself in the entire university experience inside and outside of the classroom

Diversity, Inclusion & Community –

a strong community is committed to mutual respect and collaboration where students and staff realize the benefits of different points of view, backgrounds, and culture

Healthy Lifestyle – the success of our students and staff relies on the positive choices made that improves the physical and mental well-being that leads to success in learning, our careers, and personal lives Integrity, Respect & Service – we remain

truthful to ourselves and to each other for which our campus community will be a much stronger place to thrive

Transformation & Pursuit of Excellence – we provide opportunities for students and staff to identify and maximize their talents while also recognizing that change improves the student experience and fosters success

DIVERSITY STATEMENT The Division of Student Success & Enrollment Management (SS&EM) at Florida Gulf Coast University recognizes our role in nurturing a welcoming community that embraces and promotes diversity, equity and inclusion. We utilize the strength of education and service to cultivate lifelong learning and intellectual growth. OUR COMMITMENT IS TO: • Identify, attract, retain and graduate a diverse student body • Hire and retain a diverse staff that fosters a community of belonging and enhances connectedness • Ensure inclusive access to programs, resources, services, and facilities • Evaluate and maintain intentional policies, practices, and procedures that promote the growth of cultural competence within staff and students SS&EM remains steadfast in creating and maintaining an inclusive and respectful environment for individuals of different races, ethnicity, gender identity/expression, sexual orientation, socioeconomic status, national origin, age, spirituality, disability, family status, physical appearance, experiences, opinions and ideas. As a result, students have an opportunity to enrich their lives as they soar beyond the nest. FGCU / SS&EM ANNUAL REPORT 2022-2023

Student Success is at the core of FGCU and our strong outcomes speak for themselves.

83% 42.2% Retention Rate*

4 Year Graduation Rate***

45% 5.6PP Student Avg. Cost Reduction**

Academic Progress Rate****

* Has been over 80% for four consecutive years for the first time in FGCU history ** Cost has decreased over 45% the past five years. *** Has improved 20% points over the past five years. **** Academic Progress Rate (APR) is freshman to Sophomore retention with a GPA > 2.0; 5.6% point improvement over past four years.

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Explore Student Success fgcu.edu/studentsuccess

Students who experience a sense of belonging on a campus get more fulfillment out of college and are more likely to complete their degrees.

FGCU / SS&EM ANNUAL REPORT 2022-2023

ACADEMIC ENGAGEMENT A PARTNERSHIP, AND SO MUCH MORE The Academic Engagement unit fosters student success through programs and services that support the academic mission of the institution, while playing a role in helping the university to achieve preeminence through meeting the goals outlined in our University’s Strategic Plan.

Led by Dr. Eric Tack, Academic Engagement units implement intentional programs and services from orientation through graduation to support student success. Our team is focused on the holistic development of students inside and outside of the classroom by creating intentional programs and experiences throughout a student's progression at Florida Gulf Coast University.

ACADEMIC ENGAGEMENT AREAS: Adaptive Services

We’re here to enhance access for students, faculty, staff and guests with disabilities. We help provide effective, reasonable accommodations, educating the campus community and promoting equal access and opportunity in the process.

Career Development Services

Helping students explore career options, gain insight about their personality, work values and interests, participate in events and find professional opportunities.

Center for Academic Achievement

Take advantage of free academic coaching, tutoring, supplemental instruction and writing consultations at the Center for Academic Achievement (CAA). The CAA helps all FGCU students maximize their academic potential.

Hartley Academic Resource Center

Promoting the academic success of our student-athlete population by providing programs and services that assist students in becoming skilled, independent learners who achieve their academic goals.

Internships & Cooperative Programs

Gain meaningful work experience with a learning component related to your field of study. Connecting students with employer partners who have a real impact on careers. 10

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First Year Experience

First Year Experience (FYE) works to create and deliver programs and initiatives designed to help students make the most of their first year and beyond at FGCU. FYE is here to help you make the most out of your FGCU experience.

Service-Learning & Civic Engagement

We connect classrooms and communities. Service-learning is an educational experience designed to match your academic goals and personal interests while meeting community and university needs.

Testing Services

Provides comprehensive and confidential assistance and evaluation for standardized tests as well as specialized exams for individual fields.

TRIO & Outreach Programs

Provides opportunities for students to advance their academic and personal growth, gain financial responsibility, explore careers and understand college requirements. These activities motivate students toward successfully completing their education.

University Advising Services

Academic Advisors and Student Success Counselors guide students in their transition into and navigation of the university experience. We empower students to make informed academic decisions while helping them interpret policy and understand the university resources available to assist in their academic success.

ACADEMIC ENGAGEMENT

HIGHLIGHTS CENTER FOR ACADEMIC ACHIEVEMENT (CAA)

FIRST YEAR EXPERIENCE & RETENTION PROGRAMS

Implemented FGCU Knack peer-to-peer tutoring platform in spring 2023 (to include our high DFW courses) to provide a more personalized, equitable, and accessible support experience for every FGCU student.

Continued to strengthen relationships with academic departments and colleges by expanding the offer of First Year Immersion programs from 3 to 7 offerings with a total of 172 students participating in summer 2022.

UNIVERSITY ADVISING SERVICES 5 presentations accepted for the National NACADA Conference

Students in our first year immersion program had a 87% retention rate and an average overall GPA of 3.22 at the end of their first year.

ADAPTIVE SERVICES Integrated FGCU R.I.S.E. students into Adaptive Services for their elective courses. All 9 students from Cohort 1 graduated in May 2023

HARTLEY ACADEMIC RESOURCE CENTER 5 Students Won National Academic Awards:

SERVICE-LEARNING & CIVIC ENGAGEMENT Successfully helped students respond to the impact of Hurricane Ian through service-learning.

Over 1150 students tracked 1500+ service-learning experiences totaling over 28,500 hours in the community

CAREER DEVELOPMENT SERVICES Created, launched, and managed the Career Ready Eagles module, House Bill 1261, for all incoming FGCU students. Collaborated across FGCU departments to successfully assist students to complete the module, resulting in 87% completion rate from 3822 students (minus a 1012% melt rate = 99% completion)

Leah Scarpelli (Women’s Soccer) CoSIDA Academic All-American 1st Team, United Soccer Coaches Scholar All-American 2nd Team Louise Lillback (Women’s Soccer) United Soccer Coaches Scholar AllAmerican 2nd Team Ashley Labbe (Women’s Soccer) United Soccer Coaches Scholar AllAmerican 3rd Team Isaiah Thompson (Men’s Basketball) Division I-AAA Scholar Athlete Team Member Sha Carter (Women’s Basketball) Division I-AAA Scholar - Athlete Team Member, ASUN Scholar Athlete of the Year

This Immersive Experience in one word was HELPFUL. I walked away feeling like I knew so many more people and it was awesome to be able to get to know the faculty ahead of time and get a jump start on the semester.

FIRST YEAR EXPERIENCE & RETENTION PROGRAMS

- New Eagle attending Eagle View Orientation

3,981

3.8 was the average GPA

of Eagle Advantage students after their first term at FGCU

EAGLE VIEW ORIENTATION ORIENTED

NEW

STUDENTS UNIVERSITY ADVISING SERVICES HARTLEY ACADEMIC RESOURCE CENTER Student-athletes out performed the overall FGCU undergraduate GPA for 28 consecutive semesters

34,149 ADVISING SESSIONS 2022-2023

Academic Year (Aug 14-May 13)

Fall term GPA: 3.57 Spring term GPA: 3.36

Every single time every person that worked there was willing to help no matter how busy they were. Probably without their help, the FGCU experience would have been way harder. 12

– Alba (Women’s Tennis) Hartley Academic Resources Center, FGCU / SS&EM ANNUAL REPORT 2022-2023 Student Athlete

TRIO SSS CLASSIC & STEM PROGRAMS Increase in both student engagement and staff time and effort to engage with priority students at an AVG increase of 16% and 17% respectively from 2021 – 2022 to 2022 – 2023 academic year

CAREER DEVELOPMENT SERVICES 6 career fairs served 1884 students and 270 employers

ARTHREX DAY served 232 students across 48 majors

TESTING SERVICES

OUTREACH PROGRAMS

ADMINISTERED

138 PRE-COLLEGE PARTICIPANTS

4675 TOTAL EXAMS IN FY22-23

attended FGCU’s College for a Day Immokalee High School & East Lee County High School (11/15/2022) Labelle High School (12/07/2022) Ida Baker High School & Gateway High School (01/26/2023) Harns Marsh Middle School (01/31/2023) Estero High School & South Fort Myers High School (02/07/2023)

INTERNSHIPS & COOPERATIVE PROGRAMS

82 TOTAL INTERNSHIP COURSES OFFERED ACROSS THE UNIVERSITY

SERVICE-LEARNING & CIVIC ENGAGEMENT

Created a 133% increase

in total number of servicelearning hours completed and tracked each academic year from 2019-20 to 2021-22.

655,000+ hours tracked in 2021-22 13

FGCU / SS&EM ANNUAL REPORT 2022-2023

Dunbar High School & Lehigh Senior High School (02/21/2023) Clewiston High School (05/19/2023)

Through these service hours, I was able to try out new hobbies, careers, and interests. As a freshman, I had no idea what I wanted to do after college. I knew that I loved the environment but didn’t know what kind of jobs that could lead me to. I used my service hours to work at multiple places in the community and try out different jobs to see what I liked. I love that FGCU makes it a requirement for students to get involved with the community and find new places and jobs that interest them. - Kayla, Environmental Studies, Spring 2023 Graduate

ENROLLMENT MANAGEMENT DATA-DRIVEN AND FUTURE FOCUSED Enrollment Management is well positioned to respond to the changing higher education landscape. Through continuous improvement, we look for opportunities to expand our recruitment strategies, leverage need-based and merit aid, and support the success of our growing student population

Led by Dr. Johnson, the Enrollment Management Unit is responsible for marketing, recruiting, yielding, financially supporting, and enrolling undergraduate and graduate students and serving and retaining the 15,000+ current FGCU students. Enrollment Management employees partner with divisions, colleges and departments throughout the University that are equally committed to creating and sustaining a culture of student success and engagement.

ENROLLMENT MANAGEMENT AREAS: Undergraduate Admissions

The comprehensive undergraduate admissions teams are readily available to answer all of prospective student and parent questions and be supportive guides throughout the admissions process.

Veterans Benefits

Available to assist Veterans eligible for any of the educational benefit programs administered by the Veterans Administration. Students who believe that they are eligible for benefits may receive assistance in applying for them through this office.

Graduate Admissions

Providing flexible graduate and professional programs that empower individuals to shape their future. The graduate admissions team is available to help students explore the unlimited opportunities for personal and professional growth that come with an FGCU graduate degree.

Records & Registration

Everything you need to know about class registration and withdrawal, grades, academic guidelines, graduation and official FGCU records is here. We strive for accuracy and responsiveness in fulfilling information requests from individuals within and outside the university.

Community Engagement & Outreach

Our focus is to create a cohesive outreach and support system for students from underserved and underrepresented backgrounds that builds strong community connections and attracts the best and brightest minds.

FGCU / SS&EM ANNUAL REPORT 2022-2023

FGCU is an inclusive, multicultural university that provides many opportunities and possibilities to international students. I’m the first person in my family to attend a university. The FGCU staff’s step-by-step guidance helped me when applying. - Guiling, International Student

ENROLLMENT MANAGEMENT

HIGHLIGHTS SLATE

FGCU Admissions is executing the use of Slate, a comprehensive Technolutions CRM solution designed for higher education. • Implemented Recruit functionality in Slate which includes communications and outreach to different student audiences (FTIC, nontraditional, international, Veterans, in-state, outof-state, transfers, Destination FGCU, graduate, etc) event management, query, reporting, data management, statistics and analytics, chat, email and text messaging. • Customizable admissions applications communications by audience. • Streamlined the graduate admissions process benefiting students and faculty.

Undergraduate Admissions recruited 170 freshmen for Eagle Advantage, a summer program for students whose SAT/ACT test scores did not reflect their ability, making it the largest class FGCU has ever had. As of May 23, 2023, 154 students had submitted their deposits to attend. 56% of this class are American Indian, Asian, Black, and LatinX.

The Welcome Center saw a 366% increase in the number of Group/ Special Tours from the previous year – this included over 2,000 more visitors to FGCU’s campus. FGCU / SS&EM ANNUAL REPORT 2022-2023

Hosted the State University System of Florida Tour which included representatives from all state universities as well as around 200 school counselors.

My experience with FGCU Admissions was wonderful and the Common App process was a breeze. FGCU was my first acceptance letter and I was so excited to know I had a home to go to!

RESTRUCTURED COMMUNITY ENGAGEMENT & OUTREACH • Hired and Trained a new Director & Coordinator • Hosted six community organizations at Eagle Expo (146 youth) • Visited and made contact with 18 community organizations

– Caroline, FCGU Student/SPARK Mentor (Supporting Peers through Academics, Relationships, & Knowledge)

• Sponsored FGCU STEM Academy

Efforts to increase recruitment and retention of Hispanic students and non-traditional students, include the following: • Implemented several new strategies aimed at increasing Hispanic Students

• Developed a Non-Traditional Student Team in Undergraduate Admissions

• Purchased names of 1,700 Hispanic Students and developed/conducted a unique recruitment campaign to attract them to FGCU

- Implemented Non-Traditional Student recruitment strategies

• As of May 23,2023, Fall 2023 FTIC Hispanic acceptances were up 13.8% and Hispanic deposits were up 18% over this time last year • Identified barriers to retain more Hispanic Students

FGCU / SS&EM ANNUAL REPORT 2022-2023

- Extended Non-Traditional Admissions virtual office hours to include evening and weekends • Coordinated the removal of several FGCU campus barriers that were identified by the Task Force

Enrollment Marketing & Communications wrote and/or edited over 90 new communications for the new Slate CRM. In addition, 20 major enrollment marketing pieces were created with the collaboration of University Marketing & Communications and SS&EM Designers.

NEW INITIATIVES FROM ENROLLMENT MANAGEMENT: • Developed a STEM Pathway to Success Program for incoming freshmen in Summer 2023. • Created robust marketing materials to promote the program.

As a part of implementing Florida House Bill 1507, Records & Registration awarded 1,129 badges to current FGCU students. In addition, Records and Registration awarded 170 AA Degrees to current FGCU students who had completed all Associate’s degree requirements on their way to a Bachelor’s degree.

FGCU / SS&EM ANNUAL REPORT 2022-2023

STUDENT ENGAGEMENT PROVIDING ENGAGING EXPERIENCES AND SUPPORTIVE OPPORTUNITIES FOR OUR STUDENTS TO THRIVE ON AND OFF CAMPUS. We have a responsive team that is dedicated to the individual needs for each student. We also work to support and advocate for the diverse of our student body. Our staff are fully committed to the personal growth of our students to help maximize their success while attending FGCU.

Under the leadership of Dr. Jennifer Hammat, the Student Engagement unit provides a wide array of intentional experiences designed to engage the student and connect them to the university community. Student Engagement provides compassionate care and support and promotes a culture of health and well-being for our students.

STUDENT ENGAGEMENT AREAS: Campus Life

Campus Life is where students find meaningful involvement opportunities that help them to define their passion, meet other students and find their chosen family at FGCU. Eagle Media Fraternity & Sorority Life (FSL) Multicultural & Leadership Development (MLD) Organizations & Student Involvement (OSI) Programming Board Student Care Services Student Conduct Student Government

Housing & Residence Life

While living on campus, students find value, convenience, support and services from the Housing & Residence Life staff. We offer a variety of options for students from their first day on campus through graduation.

University Recreation & Wellness

Be well with University Recreation & Wellness! Serving as the recreational and wellness programming home on campus, URecWell provides state-of-the-art facilities and innovative programs to keep students active and healthy during their time at FGCU.

Student Health Services

Our services help students when they are sick, educate them on healthy lifestyle choices and protect them through vaccination, education and accessibility. 18

FGCU / SS&EM ANNUAL REPORT 2022-2023

The Prevention & Wellness Peers CARE program has impacted my college career in so many ways. From providing leadership opportunities to creating a fun environment with all of the other peers. Being a peer, I continue to learn new things and it’s amazing I get to share my knowledge with students. – Abigail, Peers CARE Mentor

STUDENT ENGAGEMENT

HIGHLIGHTS

HOUSING & RESIDENCE LIFE 2022-2023 ACADEMIC YEAR Recognized by both our national professional association (ACUHO-I) and regional professional association (SEAHO) for our work on the FGCU campus. The following recognitions were awarded:

Residence Life HUMANITARIAN AWARD Recognizes individual or individuals within South Eastern Association of Housing Officers (SEAHO) who has/have gone above and beyond the call of duty for a student/s in crisis by demonstrating physical effort, spiritual commitment, or act of bravery, determination, and courage.

Marketing THE MARKETING TEAM WAS RECOGNIZED FOR THEIR WORK IN THREE AWARD CATEGORIES. FIRST PLACE in the brochure category SECOND PLACE in logo category THIRD PLACE in printed handout category

HOUSING & RESIDENCE LIFE

Housing & Residence Life opened the Fall 2023 semester at over 100% occupancy and saw the lowest decline in occupancy from the Fall to Spring semester in department history. This resulted in a record revenue year for the University.

Living on campus has completely transformed my college experience! I am forever grateful for the lessons, opportunities and memories I have been given just from living in a residence hall! I feel at home, a new and vibrant home. – Tara, Residence Life Team Assistant

University Recreation & Wellness was awarded the 2023 NIRSA Outstanding Facility Award for the Rec Deck, the second time receiving this honor as the first was for the University Recreation & Wellness Center in 2021. Rec Deck Quadball

236,418 FGCU was presented with 2 awards at the 2022 NASPA General Assembly. Huntyr Hill - Outstanding Peer Educator Award

Total number of times a student accessed the Aquatics Center, SoVi Pool, University Recreation & Wellness Center, Waterfront and participated in a Prevention & Wellness program or event. 7,612 of those students were unique.

Euphoria Expose - Outstanding Peer Education Program

8 SPORT CLUBS

represented FGCU at their respective National Championships. Powerlifting Dancing E’gals Quadball Ice Hockey

Roller Hockey Men’s Soccer Men’s Lacrosse Swimming

The departments of University Recreation and Prevention & Wellness merged to form University Recreation & Wellness. This is being promoted at all Eagle View Orientation sessions and a video has been created to show students what this merger has to offer.

CAMPUS LIFE

EAGLE MEDIA

The CampUS Life team continued to implement a co-curricular learning model that clearly articulates student focused engagement strategies through designed learning goals and outcomes.

Eagle Media consistently produced content across several platforms, including video, print, digital, podcasting, social media and live-streaming radio.

CampUS Life had the fortune of taking several staff members to attend the Institute on the Curricular Approach through ACPA (College Student Educators International).

Uploaded about

400 posts

to eaglemedia.org FGCU / SS&EM ANNUAL REPORT 2022-2023 during the school year.

SoVi Pool

More than 250 attendees at the annual Eagle Radio Music Festival About 100 students who participated in Eagle Radio, ENTV and Eagle News

Increased page views on eaglenews.org 50% this year compared to last year

DID YOU KNOW?

14.2PP represents the difference between students who participate in FSL versus non-FSL 4-Year Graduation Rate. FRATERNITY & SORORITY LIFE

MULTICULTURAL & LEADERSHIP DEVELOPMENT CENTER You Belong Here Initiative: 365 Effect: The Multicultural and Leadership Development (MLD) Center hosts awareness weeks and months in honor of cultural history and traditions across all identity groups. This academic year. The MLD Center launched celebrating cultures all year round (365 days) rather than one month, week, or day. With a 365 mindset, we can transition to dialogues beyond the traditional day, week, or month and focus to empower the FGCU community to enhance cultural awareness across the university at anytime and anywhere. These celebrations provide cultural education and celebrate our diverse communities.

ORGANIZATIONS & STUDENT INVOLVEMENT (Formerly the Office of Student Involvement)

The Programming Board has consistently sought to improve and expand its programming. This year the group has increased program attendance by over 2,400 participants. Their concert, Eagle Fest, also had higher than previous indoor concert attendance.

PRESIDENTIAL LEADERSHIP CERTIFICATE PROGRAM:

2023 Graduates - 45 students The Presidential Leadership Certificate (PLC) Program recognizes FGCU students during their leadership development journey. The PLC Program has three stages, Emerging, Engaged, and Enlightened. It is designed to help students identify and develop leadership skills and opportunities based on past experiences and potential growth. The certificate program is a valuable accomplishment as it honors well-rounded and exceptional leaders who excel in commitment to personal development and positive change. Fostering Relationships: As part of our comprehensive assessment process, we surveyed a significant sample size of 103 students. The results were overwhelmingly positive, with 98% of respondents indicating that attending MLD experiences or programs enabled them to establish positive relationships, expand their network connections, and foster meaningful and significant connections with their peers.

Launching of Second Year Experience program. FSL was able to launch the Second Year Experience program, which is a program aimed at providing additional engagement and professional development opportunities for students in their second year of membership within a fraternity or sorority. The program included upper-class mentors representing all four councils and provided monthly programs and workshops.

Academic Achievement of FSL

FALL 2022 MGC Average higher than All Campus Average (3.54/3.25)

Academic Year 2022-2023

IFC Average higher than All Men Average (3.15/3.11)

137 Active RSOs

All Fraternity Average higher than All Men Average (3.18/3.11)

(Does not include sports clubs/fsl/housing)

12 Categories

SPRING 2022

Program Attendance Programming Board 49 Programs 10 Collaborations

PHA Average higher than All Women Average (3.16/3.15)

12,247 Attendees Program Attendance Weeks of Welcome 34 Programs

10,833 Attendees Scholastic Achievement of FSL 4-YR GRAD RATE - FTIC 2018

Four-Year Graduation Rates FTIC 2018

Overall FSL 36.2% 50.4%

Three-Year Transfer Graduation Rates Cohort 2018 Cohort 2019

Overall FSL 57.1% 75.0% 55.2% 76.9%

OVERALL 36.2% FSL 50.4% 3-YR TRANSFER GRAD RATE - COHORT 2018 OVERALL 57.1% FSL 70.0% 3-YR TRANSFER GRAD RATE - COHORT 2019 OVERALL 55.2% FSL 76.9%

STUDENT FINANCIAL ENROLLMENT & BUSINESS SERVICES TRANSFORMING STUDENTS’ LIVES BY OFFERING THE BEST VALUE IN HIGHER EDUCATION The Student Financial, Enrollment & Business Services unit is committed to student success by delivering seamless, efficient, and timely financial aid, scholarships, enrollment and business services to all students using innovative technology and the highest level of customer service.

Led by Jorge Lopez, the Enrollment Services Center provides a single point of professional and integrated financial, enrollment and business services to all students. Our team is empowered to engage and serve every student while seeking to create opportunities for success at Florida Gulf Coast University.

STUDENT FINANCIAL, ENROLLMENT & BUSINESS SERVICES AREAS: Enrollment Services Center

Providing students services and support including Eagle ID cards, Bill & Payment, Florida Prepaid, Holds, Dining Memberships, Parking Permits, Tuition & Fees, Student Refunds and more.

2022-2023 ACADEMIC YEAR AID BY SOURCE Federal Aid State Aid Institutional Aid Other Aid (Gift)

$65,045,390 $18,014,406 $26,624, 233 $11, 407, 763

15% 54% 22%

Financial Aid

Providing information and supporting resources to learn how to pay for college. Get details on scholarships, grants and qualifications.

Scholarships

FGCU administers $30 million in scholarships every year. Scholarships are awarded based on various criteria, including but not limited to leadership, merit and academic achievement and financial need.

AWARDS BY TYPE Grants Scholarships Loans

5,430 6,260 4,882

*Grants – Including but not limited to Pell grants, FGCU Grants, and state grants such as the Florida Students Assistance Grant. *Scholarships – Including but not limited to FL Bright Futures, FGCU Foundation Scholarships, and Private external scholarships such as local community foundations, and non-profits.

FINANCIAL AID 2022-2023

Total Aid $121,207,999 22

FGCU / SS&EM ANNUAL REPORT 2022-2023

33%

29%

Pell Grants $21,988,436

38%

STUDENT FINANCIAL, ENROLLMENT & BUSINESS SERVICES

HIGHLIGHTS

ASK AZUL CHATBOT Since its launch in October 2021, Azul has answered thousands of questions, supported students and increased operational efficiency.

CONVERSATIONS (ALL)

49,424+

QUESTIONS ANSWERED

CONVERSATIONS

July 1, 2022 through June 15, 2023

36,314+

QUESTIONS ANSWERED AZUL INTERVENTION CAMPAIGNS Strategic and intentional deployment of student outreach to increase retention, graduation, and student engagement. In addition, the following specific knowledge bases activated to have unique campaign inboxes for targeted interventions. • Service Learning • Center for Academic Achievement • Retention & Graduation Services • Financial Aid & Scholarships • Student Account Services • Housing & Residence Life • University Advising Services

Thank you so much for everything you have done to assist me. I am so happy at FGCU and it’s people like you who make my time here just that much more special. I cannot thank you enough for all your help and assistance. - Sydnie

Approximately 25% of chatbot questions are answered after regular hours, offering access to consistent schoolapproved answers and resources during the “third shift” when the office is closed. Azul is mobile responsive, allowing students to engage on their device of choice. ROLLOUT AND EXPANSION OF CHATBOT LIBRARIES: • Financial Aid & Scholarships • Student Account Services • Housing & Residence Life • University Advising Services • Orientation

During the 2022-23 academic year, FGCU awarded

$121 million.

This represents a

2.5% increase from the previous year.

EXCESS HOURS Revamped and streamlined the Excess Hours Process to include the reports used to calculate Excess Hours, communications sent to students, website information and creation of an informational brochure.

INTERVENTION CAMPAIGNS ANALYTICS July 1, 2022 through June 15, 2023

FGCU’S 2019 COHORT DEFAULT RATE

10,800

1.3%

CONTACTS MESSAGED

Down from 4.2% in 2018

CANCELLATION FOR NON-PAYMENT AND REINSTATEMENT PROCESS • Improvement of the Cancellation for Non-Payment Process reduced the number of Reinstatements almost 90%. • Greatly removing a barrier to persistence.

RESIDENCY Streamlined and created an online intuitive Residency Reclassification Application which allows students to complete the application and upload their supporting documents in one location. Organized, created and streamlined the Residency Appeal Process/Committee so students have the opportunity to electronically appeal their residency status by completing the online Residency Appeal Form and upload their documents to the Form. 24

FGCU / SS&EM ANNUAL REPORT 2022-2023

Improved the Reinstatement Process by reducing the number of Reinstatements by almost

90%

Michelle from financial aid is actually one of the reasons my daughter chose FGCU. She was so helpful and made the out of the state tuition concerns prior to committing seem attainable. She provided invaluable advice at short notice and made time for me. I am extremely grateful for her help. - Parent of new eagle attending Eagle View Orientation

STUDENTS SERVICED AT THE ESC JULY 1, 2022 – JUNE 15, 2023

32,712

STUDENTS

WITH AN AVERAGE WAIT OF 4 MINUTES

I wanted to thank you for everything you have done not only for me but for my whole family. My family has been through a good amount these past years and these grants are changing my life. I really am so grateful to have received these blessings and I can’t express how much this helps my family. Thank you for everything you’ve done and for believing in my future. - Antonio, College Grant Student Recipient

FAFSA’S RECEIVED IN 2022-23 FGCU FOUNDATION SCHOLARSHIPS 2022-23

2,102

AWARDS AVERAGE

AVERAGE AWARD

$2,400

3.46 GPA FERPA & ENROLLMENT CERTIFICATION FORM Enrollment Certification Form and FERPA are now online and able to be submitted electronically.

24,159

CHANGE IN CIRCUMSTANCE Redesigned and simplified webpage for Change in Circumstance information and online submission.

Distribution of Eagle in Need funds for Hurricane Ian relief

3,941 students $1,650,250

STUDENT-FOCUSED RENOVATIONS Multiple student-centric areas and departments throughout the division were refreshed to create refined functional spaces centered around the student experience and highlight our FGCU branding to create a sense of belonging for our Eagles. The following offices were refreshed with both structural and cosmetic changes to support the next generation of students’ needs and provide important enhancements to these foundational offices that support student success. Academic Engagement Unit Office (Spring 2023) Career & Exploratory Advising (Fall 2019) Enrollment Services Center (Fall 2020) First Year Experience - Eagle Hall, SoVi (Spring 2023) Undergraduate Admissions (Spring 2023)

The Cohen Student Union will be receiving a large scale renovation, which will be executed in phases. This reinvisioning of the union will create a centralized space that will truly enable it to become the heart of campus, providing crossfunctional meeting spaces, dining options, and support a thriving student culture for our Eagles to collaborate, relax, and connect.

Renovations starting Fall 2023 Expected completion date is to be determined. 26

FGCU / SS&EM ANNUAL REPORT 2022-2023

Cohen Student Union

First Year Experience - Eagle Hall, SoVi

Developing a sense of community is important, if not vital, to the First Year Experience and providing a space in which this sense of community can be developed in a dedicated FYE&R area enhances the overall student experience at FGCU. The FYE&R staff utilize this welcoming and spirited environment to engage with students in structured programs both formally and informally. 27

FGCU / SS&EM ANNUAL REPORT 2022-2023 First Year Experience - Eagle Hall, SoVi

Career & Exploratory Advising

Undergraduate Admissions

First impressions make a big impact. The fully remodeled Undergraduate Admissions office on the first floor of Howard Hall creates a welcoming atmosphere for prospective students and their families. 28

FGCU / SS&EM ANNUAL REPORT 2022-2023 Undergraduate Admissions

Student Plaza

Enrollment Services Center

The Enrollment Services Center in McTarnaghan Hall provides a convenient single stop for students to access vital services including: • Eagle ID Cards • Meal Plans • Parking Permits • Bill & Payment • Holds • and more Located in the Student Plaza near the Cohen Student Union and Library Lawn for easy access. Enrollment Services Center

MEET THE TEAMS

STUDENT SUCCESS & ENROLLMENT MANAGEMENT

OFFICE OF THE VICE PRESIDENT FOR STUDENT SUCCESS & ENROLLMENT MANAGEMENT Dr. Mitch Cordova, Vice President SS&EM Operations Tammy McCaslin, Director SS&EM Design, Branding & Communications Sasha Minsky, Director ACADEMIC ENGAGEMENT Dr. Eric Tack, Associate Vice President University Advising Services Marisa Ouverson, Assistant Vice President Allison Bacigalupi, Director - Exploratory Advising Barbara Bucey, Director - LCOB Advising George Williams, Director - COE Advising Keith Davidson, Director - WCE Advising Christina Jordan, Director - MCHHS Advising Vonetta Hardy, Director - CAS Advising Academic Support Programs & Services Dr. Suzanne Jones, Senior Director Cori Bright-Kerrigan, Director - Adaptive Services September Gant, Director - Outreach Programs Troy Bolivar, Director - Military & Veteran Success Alexandra Pipitone, Director - SSS STEM Valerie Garcia-Rea, Director - SSS Classic Dr. Ashley Kuhn, Director - Athletic Academic Advising Experiential Learning & Career Development Services Jessica Rhea, Senior Director Ashleigh Droz, Director - Internships & Cooperative Programs Justin Fitzgerald, Director - Service-Learning & Community Engagement Rose Fuller, Director - Career Development Services First Year Experience & Retention Programs Ney Arias, Senior Director Christina Kreiger, Director - Retention & Engagement Programs Tabitha Dawes, Director - Eagle View Orientation

ENROLLMENT MANAGEMENT Dr. Lisa Johnson, Associate Vice President University Admissions Derrell Pustizzi, Assistant Vice President University Registrar Christopher Saxby Community Engagement & Outreach Jarvis Judge-Barnes, Director Enrollment Marketing & Communications Brent Hite, Director STUDENT ENGAGEMENT Dr. Jennifer Hammat, Associate Vice President Campus Life Dr. Chris Blakely, Assistant Vice President & Dean of Students Lindsey Johns, Assistant Dean & Director - Organizations & Student Involvement Julie Gleason, Assistant Dean & Director - Fraternity & Sorority Life Housing & Residence Life Jameson Moschella, Assistant Vice President Charlie Braun, Director - Business Operations Dr. Natalie Reckard, Director - Residence Life Ron Dalton, Director - Maintenance Operations University Recreation & Wellness Suzanne Ries, Senior Director Kristen LaFleur, Director - Recreation Programs Billy Marcantel, Director - Recreation Operations Nikki Kirdahy, Director - Prevention & Wellness Student Health Services Cherise Schmitt, Director STUDENT FINANCIAL ENROLLMENT & BUSINESS SERVICES Jorge Lopez, Associate Vice President Enrollment Services Center Michelle Gonzalez, Director

FGCU / SS&EM ANNUAL REPORT 2022-2023

FALL 2023

32 FGCU / SS&EM ANNUAL REPORT 2022-2023 fgcu.edu/ssem