WORKFORCE
4 Myths About the Virtual Care Experience
H
ealthcare is personal and demands an experience that fits the expectations and preferences of the people who use it. Your virtual care solution should be no different. Teladoc Health offers 24/7 access to low-cost, high-quality doctor visits for a broad range of care concerns through a convenient, consumer-friendly platform. Our proprietary, tech-enabled solutions and devices ease healthcare communication, collaboration and access for consumers, care providers and organizations.
Myth #1: In-app messaging alone will provide members with access to high-quality care. Consumers expect convenience. But, when it comes to healthcare, convenience must be balanced with clinical quality. Teladoc Health follows clinical guidelines to determine the best modality for a visit — whether video, phone, in-app messaging or web-based. Pro tip — a clinician’s ability to see and hear members in real time may reveal physical symptoms that would otherwise go undetected, leading to faster resolution times. » 92% of our cases are resolved after the first call. » 100,000 in-app patient messages currently being responded to by Teladoc Health clinicians. » 40-plus languages available to members through integrated interpretation services.
Myth #2: Virtual care is best suited for urgent care needs. Teladoc Health offers a full spectrum of care — not only when people are sick, but also as part of their efforts to manage chronic conditions like diabetes, hypertension and mental health challenges. Integrated and intuitive, our whole-person approach provides longitudinal relationships with providers who can help members stay on track with their health and well-being goals. Pro tip — a single virtual care platform lowers the barriers of entry for member adoption and engagement, while extending access to care. » Over 20% of chronic care members are enrolled in more than one program. » 450 medical subspecialties offered to our members. » 40% of members get their initial diagnosis of hypertension or prehypertension through one of our virtual visits.
Myth #3: Simultaneously treating multiple members is the best way to scale. Maintaining high-quality virtual care at scale is a challenge. Instead of juggling multiple cases at once to keep up with demand, Teladoc Health built a deep medical group to augment existing health plan networks. This way, we ensure that every member has access to dedicated quality care whenever they need it. Our virtual care platform leverages artificial intelligence and deep-learning technology to assist providers and make every interaction feel personalized, timely and actionable. Pro tip — the Teladoc Health Medical Group is large enough to dedicate the time needed to focus on each member, while consistently delivering high-quality care. » 70 million members around the world. » 7,000-plus clinicians in our network. » 10.5 million medical visits delivered in 2020. » 100-plus clinical guidelines for practicing virtual care.
Myth #4: Virtual primary care is simply a series of one-off urgent care visits. Like any primary care model, virtual primary care relies on building longitudinal doctorpatient relationships. Pairing members with a different provider for every visit makes it difficult to provide a unified, whole-person experience, track care plans and guide members through their care journey. A true primary care program provides a dedicated team — including care providers, health coaches and administrators — for a more coordinated and informed care experience Pro tip — blood pressure monitors, digital thermometers and other devices make it easier for our members to securely share biometric data with their care team. » 54-minute average length of new-patient visits. » 46% of follow-up visits were for managing chronic conditions. » 98% member satisfaction. » First in Consumer Satisfaction by J.D. Power 2021 Telehealth Study.
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SPRING 2022
FLORIDA RESTAUR ANT & LOD GING A S SO CIATION
