Call centre quality assurance The quality Revolution. Call centers are very important part or department of a company, because entire company’s marketing is dependent on them. They are the main point of interaction between the company and the customers, and hence maintaining quality assurance of call centers is a must. Call Criteria is a famous firm known to provide the most accurate and lowest costing call centre quality assurance programs using real human analysis. This firm was founded by a team of call centre executives, with an intention to improve the basic working strategy and quality of call centre and the work which they carry on. The company has well qualified professionals which work in an organized manner by evaluating agent to customer score and various interactions to identify the main behavior that drives sales, and maintain the customers data. They have been working in this field since years, and till date have reviewed millions of minutes, and hence have a good customer handling capacity. Callcriteria
They also help you when you try to affiliate with new partner or try to make a new partnership. They listen carefully to your affiliate and study the calls and conversations made between you and your would be partner and then suggest you whether do make the deal or not. They basically check the standards of new partner, and if they match then only they ask you to make the deal. They not only analyze the quality level but also give you detailed assessment which includes, suggestions for improvement, quality assurance and all necessary terms and conditions required to make a successful and prosperous relationship. They mainly believe that nothing can be compared with human ear and hence they make positive use of it to run the call centers successfully. They have their official website, which you can visit for further details.