NAHI Fall Forum by Jeannie Flynn

Fall 2012

2012 Conference

RECAP ISSUE ...Page 14

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C ontents

FALL 2012

NAHI Board of Directors - Call for Nominations | 33

COLUMNS Letter from the President | 4 Executive Director’s Message | 4 BYOB / Build Your Own Business | 12 New Members | 26 The Inspector’s Exchange Corner | 28 CPSC Recalls | 30 Now I’ve Seen Everything | 34 NAHI® is a non-profit association dedicated to promoting and developing the home inspection industry. NAHI®’s objectives are to further the professionalism of the home inspection industry by promulgating standards of practice to provide a consistent method of performance of home inspections; to promote educational opportunities to benefit its members, the home inspection industry, and consumers of home inspection services; to inform the public of the importance of a reputable home inspection as an integral part of the residential real estate transaction; and to protect consumers from fraudulent, misleading, or deceptive practices. The NAHI® Forum is available free of charge to members of the National Association of Home Inspectors and those interested in the promotion and development of the home inspection industry. Statements of fact and opinion in this publication are the responsibility of the authors alone and do not imply an opinion on the part of the members, directors or staff of NAHI®. Material may not be reproduced without written permission.

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NAHI® Board of Directors President | Curtis S. Niles, CRI Armored Home Inspections, LLC 7101 Wayne Ave | Upper Darby, PA 19082 P: (610) 352-2212 | F: (866) 203-0656 | nilesent@msn.com Vice President | Forrest A. Lines, CRI By-Lions Home Inspections, LLC PO Box 93 | Blacklick, OH 43004 P: (614) 855-9310 | F: (614) 855-9320 | fglines@aol.com Treasurer | William Dare, CRI Spotlight Home Inspection, LLC P.O. Box 75 Perkiomenville, PA 18074 P: (215) 234-0505 | F: (215) 234-4209 bill@spotlighthomeinspection.com Secretary | Michael Holmes, CRI Holmes Inspections, LLC 5891 Picarn | Jackson, MI 49201 P: (517) 782-2073 | F: (517) 990-1985 holmesinspectionsllc@comcast.net Past President | David J. Kolesari, CRI Milwaukee Homesight, Inc. 5760 S 108th St #216 | Hales Corners, WI 53130 P: (414) 321-1070 | F: (414) 727-9618 mhomesight@yahoo.com Director | Charles Allen, CRI National Property Inspections 713 Augusta Drive | North Aurora, IL 60542 P: (630) 879-5715 | F: (630) 406-0759 callen2777@sbcglobal.net Director | Troy M. Bloxom, CRI Home Inspection Plus, LLC 17640 Lacey Drive | Eagle River, AK 99577 P: (907) 694-7587 | F: (907) 694-6649 homeinsp@mtaonline.net Director | Gordon B. Egger, CRI AAA Advantage Home Inspections 7277 South Independence Street | Littleton, CO 80128 P: (303) 933-0143 | F: (303) 933-2250 gordonegger@comcast.net Director | Jeffrey A. Fletcher, CRI Fletcher Inspections, LLC 8991 Austin Road | Saline, MI 48176 P: (734) 944-8547 | F: (734) 322-4424 jeff@fletcherinspections.com Director | Sean McKenzie, CRI Burlington Home Inspection Service 137 Mansfield Ave. | Burlington, VT 05401 P: (802) 238-6558 | sean@burlingtonhomeinspection.net Staff Executive Director | Claude McGavic (800) 448-3942 | claude@nahi.org

National Association of Home Inspectors, Inc. 4426 5th Street West | Bradenton, Florida 34207 (800) 448-3942 | info@nahi.org www.nahi.org

Fall 2012 | 3

From the NAHI President’s DesK By Curtis Niles, CRI, NIT, CMI

President/Owner Armored Home Inspections, LLC, Upper Darby, PA

It’s the 3rd quarter of the year and it’s been quite a year already. Much has transpired and I believe exciting times still lay ahead for us as an Association. We’ve had a successful transition of our corporate office from Minneapolis, Minnesota to Bradenton, Florida. We’ve revamped the NAHI website, and despite the lack luster economic environment, we’ve still managed to grow! My sincere THANK YOU and congratulations to those of you who have labored tirelessly to stay the course. You should be proud of what you have been able to accomplish this far this year. I do not believe I would be writing these words today if it were not for the many hours of sacrifice the board members have made to see these efforts through to the end. A sincere THANK YOU is also in order for all of YOU, our members, who have been supportive of me and your fellow board members.

Executive Director’s message By Claude McGavic, CRI

Home Inspector/NAHI Executive Director, Bradenton, Florida

The New NAHI It has been six months since hiring its own staff and NAHI is gaining traction. This is the second Forum we have published. We have held a national educational conference. We have new members, new affiliates, a new website, new social media outlets, a new educational emphasis, a new five year strategy for development, and a new enthusiasm. From finances to CEUs, your leadership has diligently looked at ways to make NAHI a better and more responsive association. Someone has said that effective leadership is knowing what to do and that effective management is doing it, and that’s where we are. Climb on board. It’s going to be a wild ride.

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It is our goal to ensure that NAHI continues to focus on all the technologies available to move this inspector friendly organization forward. Please be sure to complete your member profile in the new software system and keep it updated. If you haven’t received login information yet, you soon will. Also, be sure to utilize the various social media platforms available to engage each other and exchange ideas. I view NAHI as a brotherhood rather than a Society. As such, let me encourage you all to continue to share information, strategies, and support your fellow members in need. As 2013 approaches, my focus will begin to shift to chapters. It is my hope to strengthen and support these satellite groups in any way possible. While on the subject of support, please remember that we have several business partnerships in our Affiliates. They need your support too. On behalf of the Board of Directors, many thanks to those who have supported NAHI at our recent 25th Anniversary Educational Conference, as well as in local venues. We could not achieve any measurable success without you and your support. Let’s end this year WELL and plan for a fruitful 2013.

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Deck Inspections in the age of outdoor living By Glenn Mathewson, MCP, NADRA Technical Advisor In the ‘80s, square, wood platforms were the visage of the decking industry— simple and straightforward. When I started building decks in the ‘90s, they weren’t much different, and there was little thought or attention given to them in a regulatory sense. Variation in construction practices ruled, and little of it was sufficient for the times ahead. A new era was under way—an emerging era of outdoor living, composite technologies, complex and unique designs, and a plethora of outdoor living products and materials available in the market. With few construction standards available and new products moving in, many decks were built with uncertainty. With a couple decades of modern products and custom designs behind the decking industry now, a lot has been learned…learned the hard way. A pre-purchase home inspection is an excellent opportunity, perhaps the only likely opportunity, for a deck to get a re-evaluation…a little check up. In many cases, a thorough deck inspection is a process unto itself, and is well beyond the scope of a standard home inspection. However, with an understanding of deck structural systems, generalized material performance expectations, and “red flags” to pay attention to, a lot can be learned in a little amount of time during even a casual deck inspection. No…this article won’t impart all that knowledge on you, but it will provide you some insight and direction.

standards has driven a new attention to deck construction and a realization of many considerations previously overlooked. On the top of the list is the ledger connection. As an industry first, the 2009 IRC included a standardized method of attaching deck ledgers to wood floor systems. These provisions, based on results of testing, have brought attention to the subject of deck ledgers. The need for proper flashing and use of lag screws or bolts as opposed to only nails have long been recognized. Now, however, many of the practices of even recent years have become and continue to become taboo, such as non-engineered (most) connections to floor cantilevers, beams with concentrated loads bearing on ledgers, or connections to or over brick veneer or stucco. To promote a better understanding of deck construction under the 2009 IRC, the ICC released a unique book. Deck Construction based on the 2009 International Residential Code extracts only the code provisions that affect the decking industry and includes them, with commentary, graphics and photos, in a fullcolor reference book. www.DeckCodes.com. There are other code provisions, however, that have remained unchanged for decades yet are often overlooked. These conditions are valid to flag in any home inspection. Many are related to how a deck can negatively interact with other features of a home, such as decks built over basement egress windows or clearances at exterior vents, glazing and electrical equipment. Regardless of the building code edition a deck was built under, they all required a sufficient structural design. Even without an engineer’s analysis, there should be some basic expectation of the load path that can be evaluated. Understanding the current building code requirements and construction methodologies offers insight into what should be expected.

A poorly attached ledger often rotates prior to failure. The rotation can unseat joists from their hangers, contributing to the unintentional disassembly of a poorly constructed deck.

Building Codes In most cases, new construction standards shouldn’t have a significant affect on the home-inspection industry. A new standard for safety doesn’t by default mean all things outside the standard are now “unsafe”. However, in the decking industry, the publishing of new The NAHI® Forum

Electrical panels and other equipment must have appropriate working clearances. The deck in this photo was held back 36 inches from the face of the panel to comply with the electrical code.

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DECK INSPECTIONS....CONTINUED Technology and Design There are hundreds of unique and proprietary deck products on the market to choose from, all with unique properties. A browse through the North American Deck and Railing Association’s (NADRA) searchable product database reveals a world of choices for consumers and a world of variation for contractors and inspectors. Decking, for example, is manufactured from various materials, incorporating plastics, woods and even recycled carpet fibers. It’s made from stone, metal, fiberglass and secret chemical compounds. There are grills, lighting, hot tubs, refrigerators, roofs, gazebos, awnings, heaters and fire pits that are often part of deck construction. Guards have gone from simple, wooden geometry assembled by carpenters, to various combinations of wood, metal, glass, composites and cable. There are tested assemblies with installation instructions and others built from a medley of materials. Across many regions in the country, home inspectors will cross many of these materials and products.

A residential backyard deck should be compared to your car more than any other construction feature on your property. It is exposed to moisture and temperature fluctuations. It may not have moving parts, but it does require maintenance for a long and safe service life. Just as an unexpected breakdown can be mitigated with proper maintenance and inspection of your car, so can an unexpected deck collapse be avoided. You wash your car; you hose off your deck. You wax your car; you re-stain your deck. You change the oil in your car … uh ... here’s the problem. You should be inspecting your deck and repairing as needed. The Check Your Deck campaign from NADRA aims for that goal and provides consumer and professional deck inspection checklists. Unfortunately, a home inspection is often the only time a deck inspection may get performed, and the affects of Mother Nature and deferred maintenance can finally be evaluated. Moisture intrusion at the ledger, corroded fasteners and hardware, decaying wood, and failing piers are all serious and often obvious issues. Obvious when the time is taken to look for them. Whether part of a home inspection, or a separate, more involved inspection, don’t neglect the deck…it’s likely the owners already have. Education I’ve only scratched the surface of what there is to learn and understand about proper deck construction and inspection. With an ever-changing industry, education is vital to the successful application of products and standards. ICC’s book for decks is just the start. The North American Deck and Railing Association has launched an education and certification program to help bring our country up to speed regarding proper deck construction. This program includes four, four-hour live courses, each followed by a 50-question certification exam for members.

Many manufactured decking products can’t span like wood. These boards were installed diagonally on 16-inch joist spacing, contrary to the manufacturer’s tested requirements. Additional joists were required to be installed when this deck was built leaving it eight on center.

This collection of proprietary products drives a need for a deeper analysis if one is to perform a comprehensive deck inspection. With various materials, blends and geometry, you’ve got to expect varying performance. Employing tried and true methods of yesterday with technologies of tomorrow likely won’t lead to wellbuilt decks. When using proprietary products and technologies, what’s “right” is what is specified by the manufacturer through testing or engineering, both of which are typically represented in manufacturer installation instructions. Maintenance Maintenance is commonly neglected in many construction aspects, as replacements often are more desired. That’s fine when it comes to carpet or dishwashers, but they aren’t supporting your guests at your summer barbecue. A structure isn’t something we’re used to maintaining. We don’t think about the studs in our walls until were hanging a picture, or the floor joists in our homes until they squeak under our feet. This is evident in the common practice of re-staining decks (replacing the carpet), but often without thinking about what’s below.

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The bolts in the ledger don’t mean much if they’re fastened to an unsupported band joist. When looking at the structure of a deck, it doesn’t stop at the ledger. Supporting a ledger from cantilevered floors or brick veneer was a notoriously overlooked problem when many decks were built. In the photo above, a beam was added below the joist.

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The Professional Deck Builder is a trade journal for the decking industry, and has been providing technical deck/code related articles to the industry since 2007. Nearly 30 articles can be viewed online at www.deckmagazine.com, as well as a professional forum. The American Wood Council has published a free, downloadable guide for deck construction under the 2009 IRC titled, Design for Code Acceptance #6. While not all directly from the IRC, the membership of AWC has developed alternative solutions that meet the performance requirement. Decks have been “moving on up,” and not just to a condo in the sky; they are still in our neighbors’ backyards. The rapid makeover of decks into outdoor living environments is finally being caught up by construction standards. Unfortunately, there are many existing decks in service that are uncertain in their construction. The work of home inspectors provides the opportunity to give many decks a second chance. Overall, decks -- both new and old -- need a little more love and attention than they received in the past. New IRC standards are cleaning up the new decks, and the nation’s counting on NAHI members to help clean up the rest. GlennMathewson@nadra.org www.GlennMathewson.com Glenn is a Plans Analyst and former Combination Inspector for Westminster, Colorado, the Technical Advisor to the North American Deck and Railing Association, Contributing Author to “Professional Deck Builder”, author of ICC’s book Deck Construction Based on the 2009 IRC, Instructor at BuildingCodeCollege. com, a professional educator and an ICC-certified Master Code Professional.

Sometimes what should be obvious, is not. This completely decayed beam was not discovered until the fascia was tugged on and...fell apart.

New technologies in HVAC equipment and other features serving a home often terminate outside a home in the same locations as deck. This deck was found being built over furnace vents and an egress window. Had it not, the home inspector is left to discover these issues. Sometimes...lack of maintenance is really obvious, and decay and corrosion is of little question.

iNSPECTORS: gO hIGH tECH Take a bright light along with the camera from your Boroscope into the attic or crawl space but leave the receiver with your client or agent. That way, they can get a “live” look at what you are seeing. Be sure to practice first. 10 | Fall 2012

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Chapter CoNtacts ■ Alabama James E. Mason, CRI Pillar To Post, Inc. jamese.mason@pillartopost.com (205) 919-1913

■ Nevada Robert F. Knauff, CRI Beacon Inspection Services Bob@BeaconInspectionServices.com (702) 205-3167

■ Arizona Daniel E. Haydon, CRI, Ph.D. DEC Inspection Services nahidan@msn.com (602) 308-8722

■ New York – Western Paul J. Nagalski, CRI Accurate Home Inspection Services accupaul@rochester.rr.com (716) 681-9739

■ California John St. George, CRI California Construction Consultants jstgeorge@roadrunner.com (818) 266-8300

■ Ohio Forrest A. Lines, CRI By-Lions Home Inspections, Inc. fglines@aol.com (614) 855-9310

■ Colorado Charlie Van Fleet B Safe & Healthy Home Inspections Cvanfleet56@aol.com (720) 890-9663

■ Pennsylvania – Northeast Garfield R. Beynon, CRI Garfield Beynon Home Inspection Service beynons@epix.net (570) 430-7103

■ Florida William L. Jurek, CRI The HomeTeamInspection Service Hometeam60@aol.com (239) 489-3334

■ Pennsylvania – Philadelphia James A. Makara, CRI County Wide Inspections, Inc. info@countywideinspections.com (215) 355-4726

■ Georgia Rob Golden, CRI Safeguard Home Inspection info@safeguardinspect.net (770) 992-5575

■ Pennsylvania – Pittsburgh Wilbur Robinson, CRI Contractors Corporation webrobinson@hotmail.com (724) 776-1201

■ Hawaii Martin J. DiAntonio, CRI Hawaii Inspection Services, LLC his01@hawaii.rr.com (808) 261-3805

Committee chairs

■ Heartland – MO/KS Michael S. Pritchett Accurate Home Inspections Inc. mpritchett2@kc.rr.com (816) 682-0673 ■ Illinois Chuck Allen National Property Inspections callen2777@aol.com (630) 879-5715

■ Michigan Steven Burnett, CRI Journey Property Inspections, LLC journeyinspection@yahoo.com (517) 447-3071 ■ Minnesota Monique McClure-Hegge Nook & Cranny Inspections monique@nchimn.com (651) 334-4874

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Chapter Relations- Open Conference David Corey, CRI Landmark Inspections, Inc. bishopdlc@comcast.net (304) 274-9000 Education JT McConnell Dragon Ridge Home Inspections

Standards of Practice – Complaint Bill Laughlin, CRI Prairie Home Inspection, LLC wglaughlin1@juno.com (612) 250-9251

NAHI is

years old.

What things were like in 1987 • • • • •

average cost of new home $ 92,000 Median Price of an Exisiting home $85,000 1 gallon of gas - .89 cents Average Income per year $24,350 Interest rate year-end federal reserve 8.75%

jt@DragonRidgeHomeInspections.com

(703) 472-8400 Legislative Allan Monat, CRI Metro Real Estate Inspections ainspector@prodigy.net (847) 272-2766

Over 80 %

of intellectual property theft is internal says the FBI. Fall 2012 | 11

bYOB

For some of the employed population, the option to work from home is an obtainable dream; something that is oftentimes regarded with wonder and envy. However, those who do work from home or own home-based businesses can share how challenging it can be to stay productive, especially with children in the house and an accumulating to-do list. As a father of five young children and an owner of a home-based business, I understand how difficult it can be to stay productive while managing a growing business. I consider myself fortunate as I continue to watch my sales numbers increase, but attribute some of my success to the balance that I have created while working from home. Here are some tips for other home-based business owners and employees for staying productive while still enjoying the flexibility that comes with a home office: • Designate one room of the house as your office. It’s easy to fall into the routine of checking emails on the couch or taking a conference call on the deck with a cool drink in the summer. These habits, however, aren’t helpful to your productivity. During professional hours at my house, I am in my designated office with the door locked. While that might not always stay locked, it ensures that I get consistent, uninterrupted time to make phone calls, consult clients and arrange home inspection appointments. Having a home office also helps me separate professional obligations from my family life. Once I leave my office, my time is dedicated to my family. Without a room for work activities, it’s easier for those two sides of your life to blur, perhaps forcing you to interrupt dinner for a phone call. • Keep consistent hours. Like many working professionals, some days it’s a struggle not to hit the snooze button. However, I’ve found that I’m most productive when I work traditional hours and schedule appointments within normal working periods. In the mornings, I head to my home office, lock the door and start hammering away at my to-do list. This includes scheduling home inspection appointments, arranging marketing materials, staying current on industry trends and maintaining important relationships with local Realtors and homeowners. During working hours when I’m not in my office, I’m out on home inspections or increasing my presence in my community with marketing efforts. • Get your family involved. One way to make my family feel less isolated from me during the day is to remain open about what I’m doing in my office and give them a chance to get involved whenever possible. Having the extra help is enjoyable and beneficial to me as well! My children love accompanying me during marketing efforts. Oftentimes I attend local community meetings and networking events in addition to Realtor conferences and panels. My kids are the first ones to throw on a name tag and start mingling! The community likes to see that we are a local family and it’s fun to see the sense of pride my kids have towards the family business. • Make family schedules a week in advance. In my house, we have found that creating family schedules a week or so in advance benefits everyone. My wife and I sit down to compile school events, family nights and personal commitments before I start arranging my inspections for the week. While sometimes plans need to remain flexible, it’s important to maintain balance. It’s also important to set aside time, especially on the weekends, to completely unplug from work. In the age of Smartphones and instant email, it’s hard to leave work-related issues until Monday. While answering a quick email may seem harmless, you and your family will come to appreciate the time spent unplugged from business. • Make productive use of flexible hours. As is common for many

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Build your own business businesses, slow periods or quiet weeks are inevitable. Instead of just calling it a day, use this time to promote and better your business. Instead of watching a movie or taking a nap during your designated office time when things are slow, go out and market yourself! Drop off flyers or business cards, research upcoming networking or community events or start arranging your own informational seminar. The possibilities are endless and any chance to get your name out there is beneficial.

J. Livingston and family

• Learn how to say no. I don’t necessarily recommend you practice this with your clients, but when you’re part of a home-based business it’s convenient for others to try and fill your day with their own tasks. One of the reasons that I’m able to maintain a home-based business is because my wife excels at handling the day-to-day activities. Many individuals have to learn how to say no to running errands during work hours, mowing the lawn in the summer or even shuttling kids to school and after-school activities. You need to learn to say no to the unavoidable things that may slow down your productivity. • Reward yourself! One of the perks of working in an office setting is that you have co-workers to celebrate even the smallest achievements with you. When working for yourself or in a home-based setting, your accomplishments are very rarely noticed or appreciated by others. When you sign a big deal or bring on a certain number of new clients in a month, find something that you love to reward yourself with. This could be taking an afternoon off to play golf with a friend or treating your family to a celebratory dinner to share the joy of your accomplishment. Having the opportunity to relish in your victories will give you motivation to meet the goal again or even hit a higher number the next time. There are many home-based businesses in this country that are considered extremely successful and profitable. Having the opportunity to work on your own schedule and arrange your day in a way that is most productive for you is an invaluable perk to working out of your home. Find the routine that works best for you and stick to it. Work hard, be honest with yourself, know what works for you and motivate yourself with simple rewards. Success and happiness will follow. About the author Jefferson Livingston lives near Bellingham, Washington with his wife and five children. Livingston is the owner of Northwest Washington’s Pillar To Post, North America’s premier home inspection company. For more information, please visit www. pillartopost.com.

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By Isaac Peck The home inspector’s relationship with the real estate agent is a topic often discussed among home inspectors and agents. Some home inspectors tout strong relationships with real estate associations and agents as the best way to grow an inspection business. Others say the reliance of the home inspector on agent-referrals is a key problem when it comes to keeping the home inspection profession honest, ethical, and professional. The fact is, a large percentage of home inspectors rely on agent referrals to bring in work and keep them in business. While this is not necessarily a negative thing, many inspectors argue that there is an inevitable conflict of interest inherent in such a relationship, as ambitious and unethical real estate agents select home inspectors who aren’t thorough and don’t find problems. Some inspectors complain that on numerous occasions they’ve had realtors combatively ask them if they are “deal killers,” sometimes right in front of the buyer! Those who follow the relationship between real estate appraisers and mortgage brokers, agents, and lenders may see some similarities between the way the appraiser is pressured into meeting “value” and some home inspectors are encouraged to “sign-off” on a home after a quick hour inspection. Sean Wiens, a home inspector from Vancouver, Canada sees agent referrals as a threat to the integrity of the profession, saying that those home inspectors who are the most successful are the ones “who cater to the agents.” The result, according to Wiens, is that inspectors end up not looking out for the buyer’s best interest and as a result the standards of the profession are lowered.

Serving the Client Dick Greenberg, a real estate broker from Colorado, says, “We never hesitate to make recommendations, whether they are inspectors, lenders, handymen, carpet cleaners, etc. Our reason is because what we care most about is the client’s satisfaction. Our favorite inspector has ‘killed’ several deals for us, and we and our clients were grateful.” In other words, for the ethical agents and brokers out there, it’s a question of serving the clients and building strong relationships. “Our commission comes from our clients, not a particular deal, and it has never made sense to jeopardize a client relationship by recommending an inspector who would do less than serve his client’s needs,” says Greenburg.

...CONTINUED on page 16

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Examining Agent-Inspector Relationships

will save a buyer a lot of time, money and frustration by referring a competent and thorough home inspector. Lenn Harley, a real estate broker serving Maryland and Virginia, says that good agents have learned to recognize good home inspectors and other service providers to home buyers. “Our buyers rely on our experience for matters as important as a home inspection,” Harley says. According to Harley, there is a trend in the real estate industry for agents to avoid risk by not making referrals and not attending home inspections. But her position is that the agent referral actually adds value to the buyer. “When homebuyers ask me for a home inspector referral, I refer them to the most competent and thorough inspector I know,” says Harley.

Dennis Robitaille, Director of Independent Home Inspector’s of North America (IHINA), believes that the home inspector’s reliance on agent referrals creates a serious conflict of interest and this belief is what led him to found IHINA. Robitaille says that some agents have a list of two or three home inspectors who have been pre screened as not being deal killers. “The list, however, will be long enough to protect the agent from any referral liability should the buyer want to blame the agent for any inspection mistakes.” This results in no liability for the agent for the referral- the buyer “chooses” an inspector the agent prefers but the buyer’s choice is limited to home inspectors who will not hurt the sale, says Robitalle. On the other hand, there is a strong argument for why an ethical agent’s referral adds value to the buyer and benefits all involved. A seasoned real estate agent has years of experience and expertise in the local market and an agent who is honest and has integrity

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It was a great lineup of speakers....a wide array of exhibitors and sponsors....warm hospitality...enjoyable camaraderie...all set right on the beach at Myrtle Beach. Thanks to our following sponsors:Target Insurance Services, AccuStar Labs , MANGO Moving, Casey O’Malley Associates, McKissock, Professional Equipment, Chimney Safety Institute of America, 3D Inspection Systems

Sponsor

Dan Huber, Inspection Support Network Affiliate iPAD WINNER!

Austin Smith iPAD WINNER! Sponsored by Mango Movers

SEE YOU NEXT YEAR IN ORLANDO!

14 | Fall 2012

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Mike Crow & Claude McGavic

Forrest Lines accepts Chapter Award

Curtis Niles accepts Lifetime Award

2012 Awards Celebration ◦Chapter Award - Presented to the Ohio NAHI Chapter ◦Lifetime Achievement Award - Presented to Curtis Niles, Upper Darby, PA ◦Member of the Year - Presented to Bill Laughlin, Saint Paul, MN ◦Spirit of NAHI Award - Presented to Ken Winter, Elgin, IL ◦NAHI Affiliate of the Year - Presented to Mike Crow of N. Richland Hills, TX ◦Ross Landau Award - Presented to Dave Kolesari, Hales Corners, WI Dave Kolesari accepts Ross Landau Award

Ken Winter accepts Spirit of NAHI Award

Sand, surf and ceus - 2012 national education conference - Sept 13-16, 2012

THE RECAP

In appreciation to our Affiliate Vendors

AHIT 3D Inspection Systems ADT Security Systems Allen Insurance Group America’s Call Center Blue Bell Consulting Capital Special Risk, Inc. Carson Dunlop Elite MGA, LLC EMSL - Analytical, Inc Environmental Hazards Services LLC FREA HomeGauge Inspection Support Network Inspector Pro Insurance Knights Software Solutions, Inc. Mango Moving Monroe Infrared Technology Pillar to Post Home Inspections Professional Equipment Residential Warranty Services RTCA The NAHI® Forum

Magician, Wayne Anderson entertains Rick and Robin Rosoff.

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COURTESY TIPS

Examining Inspector-Agent Relationships ....continued from page 13

Of course, not all real estate agents/brokers are honest and ethical, so perhaps the best route a home inspector can take is to diversify. Work closely with and market to real estate agents/brokers and find the ones who want ethical work, while also building up other avenues of business through direct marketing to home buyers, building a presentable website and working to optimize it on search engines, engaging in online marketing, and other marketing techniques that directly target the home buyer. In short, the best safeguard against an inspector becoming too reliant on agent-referrals is to build a diverse business that is arguably more sustainable and profitable in the long run.

About the Author Isaac Peck is the Associate Editor of Working RE Magazine and Marketing Coordinator at OREP.org, a leading provider of E&O Insurance for appraisers, inspectors and other real estate professionals in 49 states. He received his Bachelors in Business Management at San Diego State University. He can be contacted at Isaac@orep.org or (888) 347-5273. Reprinted with permission from Working RE Magazine/OREP.org.

FOR INSPECTORS •

Let the Buyer, Agents, Seller, and others walk all over you. Print a large company logo on white towels. Put one at each door of the house you inspect, even if it is not wet out. Just make sure it is not on a slippery surface. (Hint: Get it dirty before you use it or everyone will step over it not to soil it.)

•

Use disposable shoe covers inside a house instead of running around in your socks or dirty shoes.

•

Put a towel across the top of your ladder if you have to lean it against a painted wall.

•

Give your client a roll of blue painter’s tape. Ask them to go through the house and mark things of special concern. (Just remember to remove the tape before you leave).

TREND SPOTTER Decline of the Self-Employed The share of the U.S. working-age population that is self-employed declined 25 percent between 1994 and 2009. SOURCE: New America Foundation

Photo file licensed by www.depositphotos.com/paulvinten

As far as there being a conflict of interest when it comes to agents referring home inspectors, Greenburg says, “For that concern to be valid, you’d need at least two people to ignore their duty to their client - the agent and the preferred inspector. While it’s certainly not an impossibility, those are the same agents who bend or break the law and code of ethics as a matter of routine. The answer is to clean up our act by getting rid of them, not by limiting the service we provide on the presumption that we’re all like them,” says Greenburg. In other words, for the many honest and ethical real estate agents, brokers, and home inspectors—building strong relationships and referral arrangements is a way to help all involved. It provides the home inspector with business, the real estate agent/broker with a knowledgeable, reliable, and thorough home inspector to refer to home buyers and helps home buyers by providing them access to a dependable home inspector.

UPS Savings Program

Save up to 28% on UPS shipping NAHI members can save up to 28% off UPS Express air and international shipments. Simple shipping! Special Savings! NAHI members sign up at www.savewithups.com/nahi 16 | Fall 2012

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The facts and figures of... workplace safety

By Niall O’Malley, President, eTraining, Inc www.etraintoday.com

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Fall 2012 | 17

Noticed TRENDS The share of the U.S. workingage population that is employed decline 25 percent between 1994-2009. Source: New America Foundation

The median net worth of American families fell by almost $50,000, from $126,400 to $77,300, a decline of 39 percent, between 2007 and 2012. This brings median net worth back to its level in 1992. Source: Federal Reserve

18 | Fall 2012

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eTraining is a premier online workplace safety training and certification company specializing in a variety of OSHA courses, as well as HAZMAT, and Competent Person training. Visit etraintoday.com.

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Source: U.S. Bureau of Labor Statistics, U.S Department of Labor, 2011 Current Population Survey, Census of Fatal Occupational Injuries, 2011 OSHA (Occupational Safety & Health Administration) < www.osha.gov/oshstats/commonstats.html>

Fall 2012 | 19

20 | Fall 2012

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3 Things to Consider Laser Distance Measurers use laser light to take accurate measurements in many situations: electrical applications to measure conduit or wire lengths, to set up lighting location or to select power box locations; in plant management to configure equipment, exhaust, piping and ventilation layouts; in HVAC applications to measure or layout ducting, measuring wire lengths, duct sizing; and in air volume applications.

By 2020 many consumers will be using their smartphones as credit cards. Already 38 percent of smartphone users have used their cell phones to make purchases and 12 percent have made payments. Source: Pew Research Center,4/17/2012

Perhaps the most important consideration is the range of the device. Obviously, if you have a meter that can only measure up to 100 feet, that won’t help you if you need to measure 300 feet.

Second is accuracy. How precise does your measurement have to be? Most of these devices will have accuracy in fractions of an inch, typically 1/8 of an inch or better. Accuracy for any meter will only be as good as the target and the stability of the meter. For this reason, most meters with a long-distance capability will offer a tripod mount option and will suggest the use of target plates as mentioned above. In general, measuring distance and accuracy of the meter may affect the purchasing price of the meter.

There are other criteria that should be considered. Most units are for both indoor/outdoor use, but not all. Some units have the capacity to store readings. Looking for a meter that will do the math for you? Automatic area and volume calculations may be a feature that you want.

Tech Byte

Photo file licensed by www.depositphotos.com/Yuri_Arcurs

Photo file licensed by www.depositphotos.com/LisaA85

Buying a Laser Distance Meter?

SOCIALIZE ...with happy people. Having a friend with a sunny disposition living within a mile of you increased your chances of being happy by 25 percent, says a study from the University of California, San Diego.

One last key feature to consider is the pythagoras calculation. (Just in case you can’t remember back to high school geometry, the formula is a2+b2=c2.) This pythagoras calculation feature allows you to take two readings and calculate a third value. This is particularly useful for calculating exterior wall height. If you measure from a point straight to the base of the wall then measure from that point to the top of the wall, the pythagoras function will use those two values to calculate the height. You could also use this function to Tell your phone what to do! The Vlingo Virtual Assistant turns measure the length of your words into action. A free app that can make phone calls, a building from a point along the side of the send emails and text messages. It will even search the Internet building by measuring and give you directions to your next property using voice recone corner to the other. ognition technology. Available for iPhone, Android, Blackberry,

Turn your words into action

and select window phones. Contributed by Professional Equipment

www.vlingo.com

Quote of the Quarter “It has been my observation that most people get ahead during the time that others waste.” ...Henry Ford

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Fall 2012 | 21

Things To Help You Clean Up Mold Outbreaks

The Environmental Protection Agency recommends that homeowners clean up minor mold outbreaks with a little elbow grease and a mixture of water and detergent but the agency doesn’t rule out the use of bleach or other biocides for larger problems. People whose homes have been soaked or affected by dirty water will likely need help from a professional mold remediation service, especially if their heating and cooling system has been submerged. 1. Clean up and dry out the building quickly. Open doors and windows and use fans and dehumidifiers. 2. Remove all porous items that have been wet for more than 48 hours and that cannot be thoroughly cleaned and dried. These items can remain a source of mold growth. 3. Porous, non-cleanable items include carpeting and carpet padding, upholstery, wallpaper, drywall, ceiling

Photo file licensed by www.depositphotos.com/Leonardi

tiles, insulation material, some clothing, leather, paper, some wood and wood products, and food. Removal and cleaning are important because even dead mold can cause allergic reactions. 4. Clean wet items and surfaces with detergent and water to prevent mold growth. 5. Temporarily store damaged or discarded items outside the home or building until insurance claims can be processed. 6. For mold that’s caused by floodwaters, use a mixture of ½ cup of bleach mixed into a gallon of water. If you’re attempting this task at home, the EPA recommends that you cover your eyes, nose and hands. Wear long gloves, goggles and a respirator—ask for an N-95 respirator at your local hardware store and follow instructions on how to get a good fit. Source: www.EPA.gov

Photo file licensed by www.depositphotos.com/karenr

MARKETPLACE

T H E N U M B E R S I N THE NEWS The number of U. S. homes with foreclosurerelated filings during the first six months of the year decreased nearly 11 percent from the same period a year ago to 1.05 million properties. Midway through the year, 1 in every 126 housing units received a foreclosure filing, RealtyTrac reported on July 12. 22 | Fall 2012

The perfect gift for “alarm resistant” sleepers Clocky is the alarm clock on wheels that runs away beeping! You can snooze one time, but if you don’t get up, Clocky will jump off of your nightstand up to 3 feet high, and run around your room as if looking for a place to hide. You’ll have to get out of bed to silence Clocky’s alarm. Clocky beeps in an R2D2-like robotic pattern so that you are sure to hear him.

Sold at electronic and retail stores for about $40.

www.printeron.com

Use the free app for most any type of on-the-go printing: hotel printing, library printing, campus printing, café printing or airport printing. Print almost anything including boarding passes, spreadsheets, Word documents and PDF files. It’s easy to print securely from anywhere to any printer in the PrinterOn directory of printers. Search for a print location using a number of criteria including keyword, city or place name. Available for iPhones, Android, and Blackberry smartphones.

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Photo file licensed by www.depositphotos.com/scukrov

An Inspector’s Best Friend

Choose your flashlight wisely Flashlights are available with so many features that it's a task to figure out which flashlight will best suit your needs. Do you need rechargeable or disposable batteries? Which bulb will best suit your application—xenon, krypton, halogen or LED? Here is a breakdown of the different flashlight options to help you decide.

Bulb Type Let's start with bulb type: incandescent or LED. There are three types of incandescent bulbs: krypton, xenon and halogen. Krypton bulbs are filled with krypton gas. They're very economical but not as bright as xenon or halogen. Xenon is a bi-pin bulb filled with xenon gas. This bulb provides extremely bright light and is easily replaced. It's cost effective, because it offers a good balance between cost and output. Finally, halogen bulbs are filled with halogen gas. These are whiter and brighter than other incandescent bulbs. Overall, incandescent bulbs, specifically xenon and halogen bulbs, provide high output for their size and a white, natural-appearing light. Halogen bulbs "blacken” less as they age and may have longer life than xenon. But both require periodic replacement and can fail on extreme impact. They are easily focused and are the most powerful, highest performance, top choice for long distances. An LED (Light Emitting Diode) is a computer chip like device that emits light when power is added. LEDs project wider, more dispersed light of 180 degrees. Their solid-state construction makes LEDs very durable and long-lived—providing up to 100,000 hours of life! LEDs do not require periodic replacement like krypton, xenon and halogen bulbs. Due to their soft focus and short range, LEDs are a good lighting option for close work. Typically, LEDs provide much less power than incandescent bulbs but offer the advantages of extremely long runtimes (hundreds of hours) at low illumination levels. Xenon or halogen bulbs have, at best, five to nine hours of runtime. LEDs are also safer in hazardous environments due to their solid-state construction.

Battery Type

and lithium. Alkaline batteries have an advantage with cost; they are the more cost effective between the two. The drawback to alkaline batteries has to do with their performance in extreme work environments. The performance of Alkaline batteries can be affected by heat and cold—they can cause the power curve of the battery to drop off very quickly. If you are using alkaline batteries in your flashlight they will produce the brightest light the first time they are used and can decline rapidly after that. Lithium batteries are an alternative to alkaline. The advantage of lithium batteries is that they are not generally affected by extreme heat or cold. They also have a steady power curve over the life of the battery and a extremely long shelf life of nearly 10 years. Finally, lithium batteries are also becoming more cost effective. The most popular rechargeable options are Nickel-Cadmium (Ni-Cd), and Lithium Ion (Li-Ion). Ni-Cd batteries provide the most rugged technology and the highest performance-to-cost ratio. But, they must be fully charged to avoid developing a memory. Memory can occur at the bottom of the power cycle and can also occur in older Ni-Cd batteries. They are rechargeable up to 1000 times. However, the one possible drawback of Ni-Cd batteries is that they have to be disposed of properly according to local and/or state laws. Li-Ion batteries are rechargeable up to 1000 times and typically do not have memory problems. These batteries also have a longer runtime, are environmentally preferred and can be thrown away as a non-hazard. These advantages also add to the overall cost of the batteries. Contributed by Professional Equipment

HOW OLD IS THE FLASHLIGHT Conrad Hubert received a US patent in 1903 , number 737,107 issued August 26, for a flashlight with an on/off switch in the now familiar cylindrical casing containing lamp and batteries.

The second thing to consider is batteries. There are two types: disposable and rechargeable. Disposable batteries consist of alkaline

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Fall 2012 | 23

Sand, surf and ceus - 2012 national education conference - Sept 13-16, 2012

The last look

The Big iPAD Winners

iPAD winner (Sponsor: NAHI) Jim McKeever, Pleasant Valley, NY iPAD winner (Sponsor: AHIT) Richard Wilson, Maplewood, MN iPAD winner (Sponsor: Mango Moving) Austin Smith, Chincoteague, VA iPAD Affiliate winner (Sponsor: NAHI) Dan Huber, Inspection Support Network, Las Vegas, NV

Additional Winners Mountable HD Camera (Sponsor: NAHI) : Tillman Simms, Richmond, VA $150 Gift Certificate (Sponsor: Professional Equipment): John Grivette, Oakdale, CA Extech Laser Distance Meter (Sponsor: Monroe Infrared) Gary Bix, Westerville, OH 10 Home Reference Manuals (Sponsor: Carson Dunlop) Winners selected via drawing.

See you in Orlando next year!

sometimes, change can be challenging

The new NAHI.org website is up and running, but it’s not complete. We will be making improvements and releasing additional features and content as we hear from our members. But for now, let’s get started.

How to Manage Your Profile Your profile is one of your most important resources on the NAHI website. It is your opportunity to showcase your skills and experience to other members and the public. Access your profile by clicking the “Manage My Profile” link on the home page. On any other page, all information needed to manage your profile, set your preferences and renew your dues are on the right side of the page under the “Manage My Membership” menu. You have a lot of control over how much information to make available to others and how much you would like to be contacted. However, you create greater professional and business development opportunities by your participation in more groups, balanced by your desire for privacy.

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The links in Manage My Profile are: Profile Home - how your personal profile appears to registered site users (NAHI members and registered guests).

My Public Profile-

how your personal profile appears to unregistered users (your personal blogs and photo albums, if you chose to create them, and the section titled “More Information” are hidden). IMPORTANT: only that information shown in your Public Profile is visible to search engines. Your personal blogs, photos, connections and information in the More Information field are only visible to registered members of the NAHI community.

Manage Profile- update all parts of your profile and hide certain

data fields (e.g., email address, home address, personal information) by clearing the check box next to the data field. Also allows you to set preference for subscriptions, designate certain pages as favorites, manage your photo gallery of your uploaded images, designate members you wish to connect to, track referrals, look at a list of past and future events for which you have registered through the NAHI website, and manage your membership. If you are interested in participating in automatic email notification of consulting opportunities in your specified areas of interest, we recommend you create a CV to supplement your profile. The CV is more searchable by prospective clients or teaming partners.

Groups-

list of communities to which you have registered (your primary chapter has already been assigned, but you may elect to change this), including communities of practice (consulting disciplines, industry specialty, organizational focus and client type), leadership positions, and committees.

Networks - links to your profiles on other social network sites (e.g., Facebook, LinkedIn, Twitter) , which extends your access to other professionals and lets others access yours (optional).

Are You or Your Kids a Twitter Nut! Try These Tools Getting the most from social media is a lot easier when you use some of the many free or inexpensive add-ons that are available. 1. Bird Feeder. Automatically locate and follow other Twitter users based on targeted criteria. 2. Future Tweets. Write your tweets now, and schedule them to be sent whenever you choose. 3. Twello. Search a directory of public Twitter accounts to help you find people who matter to you. 4.Tweetcloud. Quickly find out what’s being said across the Twittersphere or from a specific Twitter user. 5.Tweepler. Classify your followers into easily identifiable categories. 6.TweetDeck. Manage and update all of your social networking accounts in one place. 7.Twibs. Find businesses on Twitter, and help consumers find your business easier. 8. Twitscoop. This user interface lets you see what topics are buzzing on Twitter. 9. Tweetbeep. Get notified when certain keywords—even your name— are mentioned on Twitter. 10. Grouptweet. Send a private message to a group of your contacts. 11. Tinyurl. Shorten long URLs that are eating up your precious 140 characters.

challenging...but new website will promote

nahi inspectors to a new level

Files and Links - list of files you have attached to your personal

profile (e.g., corporate brochure, sample reports, downloadable books and white papers).

Home Ownership Rate Stands at 65.5%

Favorites - list of NAHI website pages you have designated as your favorites, which speeds your access (no need to navigate through the menu). These can include chapter pages, resources, events, or any custom page on the site (designated by clicking the star at the top of the page. Members may designate categories into which to group favorites.

Americans still favor home ownership. The U.S. homeownership rate continues to remain around 65.5 percent, the U.S. Census Bureau reported late last week. The home ownership rate is nearly the same as it was in the second quarter of 2011 at 65.9 percent.

Member profiles are the core of your visibility to other members and to the public. Many characteristics are hotlinked so you can identify all members with those characteristics. For example, if you see in a profile that a member has an Expertise in inspecting log cabins, click on that link to pull up a directory of all NAHI members with that area of expertise (perfect for teaming).

Source: “National Home Ownership Rate Is Pegged at 65 Percent,” The Business Journals (Sept. 28, 2012)

Associate, Regular, CRI, Provisional and Affiliate Members have access to building profiles.

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Welcome new NAHI Members! JUNE 15, 2012 through SEPT 15th, 2012

ALABAMA James Mason, Birmingham

HAWAII Samuel Ho, Kapolei

NEW MEXICO Mitch Hines, Las Cruces

ALASKA Daniel Sommer, Wasilla

ILLINOIS Ralph Buzick, Alhambra

NORTH CAROLINA Bryan Fujimoto, Goldsboro

ARKANSAS Brett Davis, Austin

INDIANA Dennis Carmichael Jr., N.Vernon James Klotz, Syracuse Curtis Tyler, Jasper

OHIO James Klay, Springfield

ARIZONA Chris Carraher, Tucson Brian Gehrke, Fort Smith Tim Karli, Tuscon CALIFORNIA David Dean, Pasadena Marcelino Garcia, Madera Nestor Garcia, Madera Thomas Jesus, Salinas Devon LaBomme, Altadena John Marshall, Vallejo Robert Marshall, Temecula Andrew Miller, El Centro Christ Pappas, San Diego Leon Pettikas, Yorba Linda Joshua Popkin, Pacific Palisades Kevin Sharp, Altadena Donn Singleton, Stockton COLORADO Mark Brewer, Larkspur Shaun Forbis, Aurora Mark Nichols, Greeley David Wilson, Littleton CONNECTICUT Dennis Furst, Newtown FLORIDA Donald Anderson, Fort Lauderdale Frank Carr, Deltona William Davis, Loxahatchee Raymond Dumke, Hollywood Cecil Fox, Jr., Gainesville Mark Goodspeed, Port Charlotte Paul Johnson, Boca Raton Chris Lambeth, Saint Petersburg Charles Overholt, Brooksville William Santana, Palm Coast John Senis, Miami Beach Glenn Sullivan, Bradenton GEORGIA James Cannon, Hoschton Monty Smith, Poulan Ryan Spence, Decatur

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IOWA Gene Maire, Des Moines David Michael, Des Moines Cal Vaughn, Cedar Rapids KANSAS David Brown, Hays Matthew Brown, Hays KENTUCKY Tony Ponte, Louisville MARYLAND Julious Lindsay, Millersville Walter Moats, Hagerstown William Valentine, Upper Marlboro MASSACHUSETTS Connie MacLean, Rockland MICHIGAN Brett Blankenship, Fenton Ryan Churchill, Ypsilanti Dennis Cochrane, Montrose George Gaves, Ann Arbor MINNESOTA Brian Anderson, St Paul Park Les Knutson, Hawley Michael Moran, Burnsville MISSIOURI Michael Quick, Holts Summit MISSISSIPPI Charles Vincent, Clarksdale

PENNSYLVANIA John Donnelly, Ardmore Joseph Rosenthal, Newtown Matthew Snyder, Altoona RHODE ISLAND Jeffery Jackson, Erie TENNESSEE James Clyburn, Cumberland Gap TEXAS Carey Allen, Fort Worth Jose Cordova, Houston Anthony Defoyd, Austin Tom Mann, Wolfforth Christopher Rodriguez, G. Prairie Michael Saathoff, Gun Barrel City UTAH Ryan Asmussen, Clinton Michael Bronson, Heber City Sheehan Thomson, Provo VIRGINIA Joseph Donofrio, Ashburn Justin Whitt, Gloucester WASHINGTON Ariez Bharucha, Kirkland Charles Bergeson, Maple Valley Jay Faulkner, Renton Samuel Rea, Tacoma WISCONSIN Ryan Branz, Waukesha Paul Ermer, West Bend

New CRIs NEBRASKA William Blake, Arlington NEW HAMPSHIRE Peter Batchelder, Wolfeboro Jeff Chappell, Amherst Bruce Randall, Hillsboro

John Albertson, Frederick, MD Robert Tirado, Weehawken, NJ Tillman Simms, Richmond, VA

NEW AFFILIATES CleanEdison Ben Ashmore New York, NY 10001 646-462-3618 Ben.ashmore@cleanedison.com EZ Home Inspection Software Rusty Craig Columbia, MO 65203 417-619-9890 support@ezhomeinspectionsoftware.com Mango Moving Rob Vespa Overland Park, KS 66211 913-730-1965 rob.vespa@mangomoving.com Monroe Infrared Bill Fabian Kennebunk, ME 04043 207-985-7110 billf@monroeinfrared.com Safety Train Ralph Thorne Marietta, OH 45750 740-373-6835 rthorne@suddenlink.net Millionaire Inspector Community Brad Yarbrough North Richland Hills, TX 76182 817-825-1890 brad@mikecrownow.com Knight Software Solutions, Inc Jeff Knight Hudson, WI 54016 715-381-1433 jknight@knightssoftware.com Fox Point Programs Tom Foulds Wilmington, DE 19802 302-765-6010 tom.foulds@foxpointprg.com

Associate to Regular Upgrades Mike Kelting, New Orleans, LA Tom Bartholetti, West Grove, PA Julie Babcock, Tonawanda, NY Philip Gaither, Fort Myers, FL

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n o i t c

tion o m in e

nfer o C I H at NA

enc

IN MEMORY OF Donald Crawford of Portland, Oregon recently passed away. Mr Crawford served on the NAHI Board of Director in 1992, 19951999. He was a master of the English language and had a wonderful way with words. Don believed in NAHI and was extremely helpful in the formation of this association. Don also played a key role in the initial development of the CRI program. Don was the original chair of the Standards of Practice Committee, sharing his command of the English language within the contents of the current document. He will be truly missed by many NAHI members who learned many life lessons from Don. He taught his peers how to look at life differently and how to find peace within lifeâ&#x20AC;&#x2122;s experiences. Don was an old friend with a huge heart. Contributed by Ralph Wirth, Past President

Photos taken by Didi McConnell of Dragon Ridge Photography The NAHIÂŽ Forum

Fall 2012 | 27

The Inspector’s Exchange Corner By Richard Alexis, CRI, Accurate Building Inspection Service, Inc., Hollywood, FL

The EXCHANGE CORNER topics now generally deal with moisture and mold related issues. Typical articles will address investigating projects with water or related damage or potential damage and are intended to be thought provoking as well as informative. You’ve probably heard of the show ‘the Horse Whisperer’ or a newer show called ‘the Ghost Whisperer’ well this article is entitled ‘the House Whisperer’ and it’s about the house communicating to us. At the most recent NAHI Florida Chapter Educational Seminar one of the members called me ‘the House Whisperer’ after I told everyone a story about my first mentor. His name is Bert and Bert used to constantly say “The House will Talk to you”.

Photo file licensed by www.depositphotos.com/genious2000de

The first time I heard him say that I thought to myself, this guy is either CRAZY, or he’s crazy like a FOX and I wasn’t really sure which one it was. As it turned out… HE was the first House Whisperer I ever met and he taught me well. I realize that this column is supposed to be devoted to mold and moisture issues and we’ll get there but what I wanted to emphasize is that our job, regardless of whether we’re investigating a mold and moisture issue or just performing a home inspection, is to determine the condition of the house or commercial project and report on it. And to do that we need to pay attention to what the building is telling us!

It’s not always what we see or photograph, sometimes it’s what we ‘feel’ or what we ‘touch’ or what we smell that gives us information or ‘talks to us’. That bathroom wall with the hot and cold valves and spout that are all coming out

28 | Fall 2012

of the tiled wall with little or no caulking around the trim cover (technically called an escutcheon plate) that’s an area that requires more investigation. Touch the wall in the general vicinity, push on it slightly to see if it ‘moves’ to see if it’s ‘soft’. You’re checking the material integrity for moisture damage from water entering the wall cavity around the poorly sealed cover plates which may have deteriorated the gypsum or material behind the tiles. Obviously there’s a problem if it’s soft, report it. (Be very careful how hard you press on the tile!) One of my older columns talked about inspecting the house with ‘Window Shakers’ (small portable AC units, typically located in windows) for water damage. Even if it’s the dead of winter and the AC isn’t on, you still need to check the entire wall area under this appliance. As we all know, these units will often leak condensation into the house. Check the wall below the unit for soft material, but be careful, I have put my finger through the wood paneling and plaster and made the home owner really mad! But the house talked to me didn’t it? I’m reminded of the story about the home owner that sat very quietly during the entire inspection until the inspector came into the Kitchen area, and all of a sudden he became very talkative. It seemed like he was trying to distract the inspector. So as the refrigerator was approached he became even more talkative, translation: some thing‘s up here! Something’s wrong here but what? After closing the refrigerator door the inspector grabbed his clip board and started to write, the owner asked “what are you writing” the inspector answered, “ the Ice Maker is broken”. The owner said “what do you mean, there’s ice in there” The inspector answered, “yes but this ice is store bought because this ice maker doesn’t make round ice cubes, it makes half moon shaped ice cubes” Another case of the Refrigerator talking to the inspector. (The buyer was laughing so hard he had to walk out of the room). A more common area of concern is inside the Kitchen sink cabinet and the Bathroom Vanity where we often find stains and water damage, although sometimes it’s quite subtle. Check these areas well. Stick your head in there and take a ‘whiff’, your nose will tell you if there’s been water damage. There may be a newly replaced bottom shelf that is hiding the previous water damage below. When you get that common ‘musty odor’… the Vanity is talking to you or your nose anyway! Perhaps a more detailed inspection of the entire area will yield additional clues. Check the Toe-Kick at the floor level for deterioration. Check by removing items stored on the shelf for a better look of the base shelf itself. Look for stains running down the P Trap pipe. And of course, when you find one, take a photo of the bowl located directly below the plumbing pipe or P trap. Speaking of hidden water damage I have developed the following phrase to address just such a situation. It is designed to cover our butt with regard to hidden but suspected water damage. As usual feel free to use whatever portion of this wording you choose to but consider something similar as a prudent response The NAHI® Forum

“The stains present (or the Water damage present) or condition of the Vanity (or Kitchens Cabinet etc.) may not be limited to the visible areas and issues noted. Anticipate the possibility of additional hidden water damage beyond the surface or under the unit or in the wall cavity which could not be determined during a visual inspection”. These methods of inspection are only the tip of the iceberg, I’m sure many of you have used most if not all of these methods during you inspection process and by virtue of that you too are considered a House Whisperer, keep up the good work my fellow inspectors. As usual feel free to send your questions or comments. If you chose to remain anonymous I will respect that request. Remember…this is your FORUM. Let’s raise the bar…TOGETHER. PLEASE send your questions or comments to me at: AccurateInfo @ aol. com (PLEASE include your company name, city and state for my records) About the Author: Richard is a NAHI CRI, a FABI RPI, and an IAQA & ACAC CIE as well as the Educational Director of the NAHI Florida Chapter. He’s also an Adjunct Instructor at Miami Dade College teaching Environmental and Mold courses.

Copyright Infringement.... A Serious Business! Several years ago, a web site contractor working on behalf of NAHI used a copyright photograph without permission of the photograph owner. NAHI had to pay the owner more than $2,000 to settle the matter. Since that time, at least one member has copied that photograph from the NAHI website and now faces a large claim by the photograph owner. NAHI purchases the rights to use various photographs on its website, magazine, and on-line newsletter but those rights do not extend to NAHI members. Please be advised that while NAHI encourages members to use the NAHI logo and other items, they must be downloaded from the Members Only section of the website, not copied. It is illegal to copy and paste any part of the NAHI website, magazine, or online newsletter. If you copy and paste, others could sue you in court. NAHI cannot and will not defend you if you copy and paste. If you need assistance in downloading items, please email Jeannie@nahi.org.

Trust me...the dog won’t bite!

My instructions were: “The key will be under the front door mat. Let yourself in. The dog won’t bite”. I arrived at the appointed time; retrieved the key from under the mat; let myself in; and, faced a snarling dog. I stepped back and the dog sat down. I stepped forward. The dog got up, snarling. Yellow teeth and purplish gums. I went out, locked the door, and returned the key to its safe place. Going down the steps I looked across the street and saw the house where I was supposed to be! (Felt almost as stupid as the day I had the dishwasher and washing machine running when I realized I was at the wrong house. Right address... but wrong town! .....Contributed

EERE CELEBRATES COMPLETION OF 1 MILLION WEATHERIZED AMERICAN HOMES More than 90 percent of the materials used to weatherize homes -- like insulation and high efficiency windows -- are made in the U.S., helping support thousands of domestic manufacturing jobs. In addition, every home that is weatherized saves that family an average of up to $400 a year on their heating and cooling bills. Source: Office of Energy Efficiency and Renewable Energy (EERE)

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Photo file licensed by www.depositphotos.com/Adogslifephoto

Fall 2012 | 29

Photo file licensed by www.depositphotos.com/knorre

to potential water issues if you don’t have something already in your report writing arsenal.

CPSC Recall Hotline: (800) 638-2772 CPSC Media Contact: (301) 504-7908 HC Media Contact: (613) 957-2983 Mansfield Plumbing Products Recall Bathtubs, Whirlpools and Air Massage Bathtubs Due to Fall Hazard The following product safety recall was voluntarily conducted by

the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product. Units: About 100 Manufacturer: Mansfield Plumbing Products LLC, of Perrysville, Ohio Hazard: The grab bars used on the products can loosen and break, posing a fall hazard to consumers. Incidents/Injuries: The firm has received 11 reports of grab bars breaking including one report of a consumer who fell and suffered a bruised tailbone.

CPSC Recalls or to receive a GE rebate of $75 towards the purchase of a new GE frontcontrol plastic tub dishwasher, or a rebate of $100 towards the purchase of a new GE front-control stainless tub dishwasher or GE Profile top control dishwasher. Consumers should not return the recalled dishwashers to the retailer where they purchased as retailers are not prepared to take the units back.

Ceiling Fans Recalled by Emerson Air Comfort Products Due to Injury Hazard The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Description: This recall involves acrylic bathtubs, whirlpools and air massage baths sold in various colors and under ten product names: Avalon, Barrett, Baywood, Brentwood, Camden, Castille, Covington, Hampton, Montclair and Reo. The acrylic grab bars are affixed to the interior of the tubs about shoulder height from a seated position. The grab bars were sold in various styles and colors including white, brushed nickel, oil rubbed bronze, a polished brass finish and chrome.

Units: About 870

Sold exclusively by: Mansfield Plumbing Products nationwide from May 2011 through July 2011 for between $1,800 and $5,000, depending on the product.

Incidents/Injuries: Emerson is aware of three reports of these Corsair fans falling from the ceiling. No injuries have been reported.

Manufactured in: United States Remedy: Consumers should immediately contact Mansfield Plumbing to request a free grab bar repair kit.

GE, GE Adora™, GE Eterna™, GE Profile™ and Hotpoint®, Dishwashers The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product. Units: About 1.3 million in the United States Manufacturer: GE Appliances, of Louisville, Ky. Hazard: An electrical failure in the dishwasher’s heating element can pose a fire hazard. Incidents/Injuries: GE has received 15 reports of dishwasher heating element failures, including seven reports of fires, three of which caused extensive property damage. No injuries have been reported. Description: This recall involves GE, GE Adora, GE Eterna, GE Profile and Hotpoint brand dishwashers. They were sold in black, white, bisque, stainless steel and CleanSteel™ exterior colors and finishes. The model and serial numbers can be found on a metallic plate located on the left tub wall visible when the door is opened. Sold at: Appliance dealers, authorized builder distributors and other stores nationwide from March 2006 through August 2009 for between $350 and $850. Manufactured in: United States

Importer: Air Comfort Products, a division of Emerson Electric Co., of St. Louis, Mo. Hazard: The ceiling fan’s hanger bracket can spread apart due to heat from the motor and/or out-of-balance operation, causing the fan to fall from the ceiling. This poses a risk of injury to bystanders.

Description: This recall involves Emerson “Corsair” model ceiling fans with two blades and 44- or 52-inch blade spans. The fans were sold in two finishes, oil-rubbed bronze and antique pewter. Sold at: Fan and lighting stores nationwide and various websites, including www.emersonfans.com and www.amazon.com, from January 2009 through June 2012 for between $450 and $530. Manufactured in: China Remedy: Consumers should immediately stop using the recalled ceiling fans and contact Emerson Air Comfort Products to schedule a free repair.

DeVilbiss Air Power Co Recalls Air Compressors Due to Fire Hazard WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product. Units: About 460,000 Manufacturer: DeVilbiss Air Power Co. of Jackson, Tenn. Hazard: The air compressor motor can overheat, posing a fire

hazard.

Incidents/Injuries: DeVilbiss has received 10 reports of motors overheating. No injuries have been reported. Description: The recalled compressors were sold under the Craftsman, EX-CELL, Porter-Cable and Pro-Air II brand names. Recalled models have air slots at the end of the motor that form a horizontal and vertical grid. The model number on each unit is located on the unit name plate on the tank.

Remedy: Consumers should immediately stop using the recalled dishwashers, disconnect the electric supply by shutting off the fuse or circuit breaker controlling it and inform all users of the dishwasher about the risk of fire. For all dishwashers, contact GE for a free in-home repair

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The NAHI® Forum

Radon Myths MYTH: Scientists are not sure that radon really is a problem. FACT: Although some scientists dispute the precise number of deaths due to radon, all the major health organizations (like the Centers for Disease Control and Prevention, the American Lung Association and the American Medical Association) agree with estimates that radon causes thousands of preventable lung cancer deaths every year. This is especially true among smokers, since the risk to smokers is much greater than to non-smokers

MYTH: Radon affects only certain kinds of homes. FACT: House construction can affect radon levels. However, radon can be a problem in homes of all types: old homes, new homes, drafty homes, insulated homes, homes with basements, and homes without basements. Local geology, construction materials, and how the home was built are among the factors that can affect radon levels in homes.

MYTH: Radon is only a problem in certain parts of the country. FACT: High radon levels have been found in every state. Radon problems do vary from area to area, but the only way to know your radon level is to test. MYTH: A neighbor’s test result is a good indication of whether your home has a problem. FACT: It’s not. Radon levels can vary greatly from home to home. The only way to know if your home has a radon problem is to test it. MYTH: It’s difficult to sell homes where radon problems have been discovered. FACT: Where radon problems have been fixed, home sales have not been blocked

or frustrated. The added protection is some times a good selling point.

The information provided is taken from www.EPA.gov, “ A Citizens Guide to Radon: The Guide to Protecting Yourself and Your Family from Radon”

103.1% Percentage the unemployment rate has risen for Americans 55 or older since December 2007 Source: AARP

Time to Tweak Have a company website? To get the maximum exposure to your site. test it out yourself. This should be done on a weekly basis. Speed is vital so set your stopwatch to see the loading speed. Is it under three seconds? Click every button and tab to make certain there are no broken links. Do you have to scroll down to reach your vital contact information. Your potential clients want correct information and they want it quickly.

Did you Know?

•

A smile is the most easily recognizable facial expression. People can identify a smile form up to 300 feet away.

•

Thunder is produced by rapidly heated air expanding faster than the speed of sound.

•

Footprints and tire tracks left by astronauts on the moon will stay there indefinitely because there is no wind to blow them away.

•

When you take a step, you are using about 200 muscles.

•

A person loses an average of 40 to 100 strands of hair a day.

•

Oak trees do not have acorns until they are at least 50 years old.

•

The word “listen” contains the same letters as “silent”

If your site is sluggish, it’s time to tweak. Photo file licensed by www.depositphotos.com/spaxiax

The NAHI® Forum

Fall 2012 | 31

Don’t assume that something is without

copyright just because it is on the internet. Nothing could be further from the truth. Assume copyright until you can reasonably prove otherwise.

A d v ertisers FA L L 2 0 1 2

A Sales Tip for Inspectors How do you stand out from the competition? It’s a tough market out there. Are you a small, locally owned inspection business? Do you have an interesting history? Maybe your office sponsors litter removal on a local roadway. Perhaps your company sponsors a local community event. Find that special something that makes your company unique and sell it!

An advertising home that’s right for you. 3-D Inspection Systems, Inc. | 11 AHIT | 35 Allen Insurance Group | 8 America’s Call Center | 20

Advertise in The NAHI Forum

HomeGauge | 32

www.nahi.org

HomeExam | 27

For further information contact NAHI® 4426 5th Street West Bradenton, FL 34207

Inspector Pro Insurance | 6 Pillar to Post Home Insp. | 5

info@nahi.org (800) 448-3942

Professional Equipment | 2 RTCA | 20 Target Insurance Services | 19

Mark your calendar for the Winter 2012 issue advertising deadline: December 14, 2012.

Tom Feiza, Mr. Fix-It, Inc. | 6

32 | Fall 2012

The NAHI® Forum

2013

Call for Nominations Board of Directors

It’s that time of year again. We are currently seeking candidates who are interested in serving on the NAHI Board of Directors. Terms expire for the following five (5) current Board members: •

William Dare, CRI, Spotlight Home Inspection, LLC / Perkiomenville, PA •

Forrest Lines, CRI, By-Lions Home Inspections, LLC / Blacklick, OH •

• •

Michael Holmes, CRI, Holmes Inspections, LLC / Jackson, MI Charles Allen, CRI, National Property Inspections / North Aurora, IL

Sean McKenzie, CRI, Burlington Home Inspection Service / Burlington, VT

These individuals will have to be replaced or re-elected. NAHI Board Members must be Regular, Corporate, or NAHI CRI members. A NAHI Board of Director’s time commitment varies from 10-20+ hours per month, depending on the time of year and the project. It does involve a reasonable time commitment. Please give some serious thought about whom you might nominate. Do you or a NAHI member you know have the following skills: •

An excellent business sense?

•

People skills?

•

Years of experience as a home inspector?

•

Leadership skills?

•

Successful project follow-through?

•

Great ideas for building a better NAHI?

If you are interested in running for a position on the Board of Directors, or would like to nominate someone, please submit the nominee’s name, contact information and a letter describing why you think this person should be on the Board of Directors. Please fax, mail, or email your nomination NO LATER than November 1, 2012.

Nominees will then be contacted for further background information including training, experience, strengths, and goals for NAHI. NAHI is fortunate to have many extremely qualified and successful home inspectors. We look forward to hearing your nominations! Please add pages if you desire to nominate more than one person. Thank you! ...The Nominations and Elections Committee Nominee: Company: Address: City/State/Zip: Phone: Fax: Email: Remember, NAHI is your Association.

FAX: (941) 460-5594 Email: claude@nahi.org Mail: 4426 5th Street West - Bradenton, FL 34207 (800) 448-3942

The NAHI® Forum

Fall 2012 | 33

Now I’ve Seen Everything Formally Wacky Photos

Fully functional toilet in living room closet, making TV watching from the throne convenient.

Laundry sink for tall people ...John Arnold, CRI , Arnold Home Inspections LLC Philadelphia, PA

...Julie Babcock, Nook & Cranny Home Inspections, Tonawanda, NY

Bathroom inspections can sometimes include strange features. Richard Alexis, Hollywood, FL

Photo file licensed by www.depositphotos.com/damedeeso

Who’s that doggie in the window shade? Thomas Richard, Inspect 4U2, LLC Dubuque, IA

34 | Fall 2012

First time I’ve ever seen this in 16 years of home inspecting.

Ya think we need a service call...oh BTW, don’t use this boiler! Sean McKenzie, CRI, Burlington Home Inspection Service, Ltd Burlington, VT

Photos printed with permission.

The electrical path into the home is from the pole to the masthead then to the service disconnect. Next, through the meter then into the house via a wire run through the crawl space to a 200 amp panel in the laundry room. Because the service goes to the panel first, removing the meter won’t kill the power to the house. Fortunately someone put a sticker on the meter alerting everyone to the hazardous condition. Jim Nolan, CRI Home Inspections by Nolan Orlando, FL

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Your home inspection reports shouldn’t be wasting your time or money

Don’t let them. Introducing the new InspectIt® HomeReport™ software for iPad

New Features: Faster & easier interface

| Enhanced screen display | Checklist & narrative versions Plus many more!

Enhance your inspection business with new and improved software from the leaders in home inspection since 1993

Visit InspectIt.com to download a free demo or call 1-800-441-9411 for more information

The NAHI® Forum

Fall 2012 | 35

4426 5th Street West Bradenton, Florida 34207 www.nahi.org

Great marketing tool for your business.

NAHI Virtual Home Inspection Tour! Visit www.nahi.org today! This comprehensive tour has eight sections that display photographic examples and audio clips of what a home inspector may inspect during an inspection. Audio scripts and photographs were written and chosen based on NAHIâ&#x20AC;&#x2122;s Standards of Practice. This tour will help homeowners better understand the processes and procedures that every NAHI home inspector follows while inspecting a home. Check it out today, or even better, post a link to the tour on your own website. Post this YouTube video to your playlist.