Behind The Curtain at Security First Bank of ND

“Security First Bank’s ownership and management are the biggest reasons I joined this team. We’re led by truly genuine, caring people. Jim and Sarah are very involved with all of the bank's employees and are always there when an employee or family member is in need. They provide a family-friendly work environment, which is rare in an industry that is typically very profit-goal-oriented. At Security First Bank, employees aren’t just statistical numbers on a spreadsheet,” Todd Neurohr, Mandan President said.

Security First Bank has always embraced a model that values people first, knowing it leads to the team putting customers first. At the beginning of every weekly team meeting, the crew takes their shot at random trivia questions. Sharing laughs over wrong answers or someone’s surprisingly high level of knowledge on an obscure topic (side note: invite Commercial & Ag Lender Dallon Bitz to your next trivial pursuit game night), the team always makes time for shoutouts to those who went above and beyond. Whether it was a creative solution to help a customer or time spent volunteering, it’s evident this team is invested in their goals and each other, and work together to create an outstanding experience for every customer.

“I truly believe our customer service is incomparable, especially if we are up against a larger bank. We have the latest technology on the market, paired with a hometown scale of customer service,” Getzlaff said. “Many people believe smaller community banks don't have the same level of technology or products that a larger bank does, so they settle for a big bank with a level of customer service that's just okay. Don't settle—at Security First Bank, we have the technology, products, and customer service you truly deserve. Let us be your partner. Let us be your community bank.”

While Security First Bank will soon celebrate a century’s worth of years in business, not everything goes out of style. This organization is sticking to their roots and what they do best—putting people first.