Sponsored Content: ReadiTech, A Client Focused IT Option

By Brady Drake Photo by Josiah Kopp

ReadiTech, A Client Focused IT Option

Our goal is to help your company work smoothly so you can be productive and efficient.”

-Justin Farkas

The big deadline is just around the corner. You’re in the zone, full cup of coffee in hand, closing in on the finish line, and the technology in your office craps out on you again.

This isn’t something you should be worried about.

But, unfortunately, it’s all too common. That’s why ReadiTech is offering Managed IT services to help businesses operate at peak performance. With ReadiTech, you get an entire team of IT experts instead of having to go out and hire one or, perhaps, multiple IT professionals to meet your needs. This “team” works with you to help propel your business forward by creating efficiencies and technological improvements specifically for your business.

“You don’t pay us overtime, you don’t pay us sick days, you don’t pay for our insurance, basically, there are a lot of costs that are eliminated by using us as an IT provider,” said Regional Manager Justin Farkas. “You’re paying us to limit your issues. Our goal is to help your company work smoothly so you can be productive and efficient.” The companies that work with ReadiTech can be found all along the spectrum of technological knowledge. Some customers have backgrounds in the IT field or related careers while others know close to nothing about the technology they are using, and that is okay.

Wherever the customer lies on that spectrum, ReadiTech thrives in addressing their pain points. A customer might have a problem with a muffled telephone connection or a printer that is printing slower than they would like it to, but they don’t know why these things are happening. With ReadiTech, that doesn’t matter.

“We can work with you to address those pain points and we can run diagnostics to see what some of your issues are,” said Farkas. “From there, we can work with you to get things running like a larger successful company.”

ReadiTech’s IT Solutions

• Business Intelligence • Cyber Security • Managed Firewalls • Managed Data Backup • Server Management • Virtual Private Networks Connections (VPN) • Network Configuration • Network Security • Network Performance • Bandwidth Management • Switching Networks Installation and Maintenance • Computer/Device Repair & Management • Hardware Purchasing • Software Licensing • Anti-Virus/Malware Software • Password Storage & Protection • Technical Assistance Support • Security Systems • Phone Systems

Reactive IT Services Model

1. An IT issue is detected. 2. You contact your IT solution provider. 3. Once you reach your IT provider, you describe the issue as you understand it. 4. If the issue cannot be resolved via e-mail or phone, your IT provider will need to travel to your location. 5. Once at your location, the issue is properly diagnosed. 6. The issue is resolved.

VS.

Proactive IT Services Model

1. ReadiTech’s remote monitoring and management tool conducts oversight of your network and IT assets 24/7. 2. The remote monitoring and management tool alerts the ReadiTech team to a potential issue or an issue about to occur. 3. A centralized dashboard allows for remote diagnosis and remediation of the issue by your ReadiTech technician - without disruption to your business flow!

What does working with ReadiTech look like?

In addition to constant monitoring of your systems (computers, laptops and servers), you will have access to the following.

The Help Desk

The help desk is a staff of dedicated people that you will get to know over time available to help with all of your day-to-day issues with your computers, your networks, your printers, your software or anything in between. If the issue goes above and beyond what the help desk is capable of providing in assistance, the ticket is sent to the escalation team.

The VCIO

Every client that works with ReadiTech gets their own Virtual Chief Information Officer (VCIO) dedicated to making their business better. Each VCIO meets with leadership, usually quarterly, to determine how technology can be implemented to make the company better.

“We’re there to be part of your team,” said Farkas. “We want to utilize everything at our disposal to make your company better.”

The Analysts

ReadiTech also deploys a team of analysts to further dive into the information gathering process. These are the individuals that will be at your company on a regular basis, determining what needs to updated, what needs to be replaced, what’s not working and what the issues are.

To learn more, visit readitech.com

Locations:

1. Ellendale, ND 2. Fargo, ND 3. Grand Forks, ND 4. Casselton, ND 5. Aberdeen SD 6. Bismarck, ND

NORTH DAKOTA

SOUTH DAKOTA

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