TerryWhite Chemmart

Hi Tanya, Congratulations on winning National Pharmacy of the Year 2022. Can you tell us about the Award and how you felt when you found out you won?

Thank you! Winning the National Pharmacy of the Year Award was a momentous achievement for our team!

The winner was announced in front of more than 800 attendees at the TerryWhite Chemmart Conference held in February on the Gold Coast.

As finalists for the NSW State Award, we were ecstatic to discover that not only did we win the State Award, but we also took home the National Award!

Having Sarah Ding, my Pharmacist Manager, and Dani Davis, my Retail Manager, by my side to celebrate this accomplishment was fantastic.

We are thrilled to see that our win has resonated with the community. Our win is a testament to the hard work and dedication of our team, and it was great to see that our community have taken note of that.

How many stores were nominated and why do you think you came out on top?

This award is chosen from 546 pharmacies across the TerryWhite Chemmart brand and recognises exceptional commitment to excellence in health, customer engagement, service, and leadership.

Our success is attributable to the dedication of our team who deliver exceptional customer experiences and continually elevate our community services. We set ourselves apart through our high standards of presentation, customer service, and team culture.

We have consistently executed brand initiatives to benefit our community, such as vaccinations, diabetes management, home delivery service, electronic scripts, ecommerce, TWC Rewards, and our new myTWC app. Our efforts have been focused on maintaining our position as a destination of choice within our local community, which has helped us stand out as the best among the TerryWhite Chemmart pharmacies.

How proud are you of your team?

I am so proud of my team, who have not only demonstrated an unwavering commitment to caring for our community but have also helped me create a unique and welcoming culture within our pharmacy. We continually get comments from customers and visitors to our pharmacy about our team and the experience we create, it's quite special to be part of. Our team care about making a difference in the lives of our customers and patients. They go above and beyond every day to provide the best possible care and services, and their efforts have truly paid off.

Besides your team who else would you like to thank?

As we accept this award, I am grateful for the trust that our customers and patients have placed in us. They are the reason we do what we do. We share this accomplishment with them, and we look forward to continuing to serve our community with the same passion and dedication that has led us to this achievement.

As we celebrate our 30th year trading in Park Beach Plaza, Coffs Harbour we would like to extend our gratitude to our centre management and other businesses. We recognize that this award is not just for us but is a reflection of the collective efforts of our community to build a thriving and supportive business environment.

I would also like to express my deepest appreciation to Terry and Rhonda White, my former business partners. They have created the foundations of our team and business that has enabled us to embark on this journey and reach new heights, and as passionate advocates of our brand, we are grateful for the support of TerryWhite Chemmart. Their commitment to providing us with top-of-the-line systems and processes has enabled us to implement new products and services with ease and stay at the forefront of our industry.

Were you nominated in other categories?

Sarah Ding, our Pharmacist Manager, was named Pharmacist of the Year at the TerryWhite Chemmart Masterclass in June 2022. Leading our team of nine pharmacists, she has been instrumental in delivering over 18,000 COVID-19 vaccinations and 600 flu vaccinations in the past two years. She also spearheaded successful initiatives such as our Palliative Care program and Pain Management Program.

Sarah's commitment to making a difference in the lives of her patients and the local community is truly inspiring. We are incredibly proud of her accomplishments.

What plans do you have for 2023/2024?

Our goal is to keep improving the health and wellbeing of our customers by leveraging new technologies, providing exceptional care, and supporting our team.

We're currently launching our new brand customer promise, "Dedicated to Care", to showcase our dedication to providing exceptional care to every customer. As part of this commitment, we're expanding our services by adding extra clinic rooms through renovations. We're investing in our CareClinics to ensure that our pharmacists are equipped with the latest industry knowledge to better serve our customers.

Additionally, we're excited our new myTWC app has recently been launched. It provides a safe, easy way to order scripts, manage medications, set reminders, shop, get rewards and stay in touch with our pharmacy.

We are also excited about the increasing scope of practice for pharmacists including travel vaccinations, UTI pilot, and prescribing for certain conditions and will continue to embrace these opportunities as they become available.

How can we get in touch?

TerryWhite Chemmart Coffs Harbour

Shop 51 Park Beach Plaza Cnr Park Beach Rd & Pacific Highway Coffs Harbour NSW 2450 02 66524188 coffsharbour@terrywhitechemmart.com.au

TerryWhite Chemmart Coffs Harbour terrywhitechemmartcoffsharbour www.terrywhitechemmart.com.au