ADVOCIS BROKER SERVICES

Advocis Broker Services continues to serve the financial advisor and planner community with top tier insurance products at competitive prices. To better to serve our customers, our business has undertaken an extensive journey over the past 24 months to modernize and enhance our IT platform. The insurance world is changing rapidly, and we are excited to be launching new platforms and services to be a leader in our industry.

In 2021, we executed on key elements of this modernization strategy. We successfully transitioned to a new broker management system and integrated a new self-serve portal despite remaining in a virtual business model due to the global pandemic.

More specifically, enhancements launched this year included back-office systems based on cloud technology with enhanced security and tools which provided flexibility to allow our staff to work from anywhere for the sake of not only the challenges we face currently, but for the future needs of remote work as well.. We have also rolled out our new brokerage management system (Applied Systems EPIC) which provides a state-of-the-art platform for managing our entire brokerage operation, including new lines of insurance coverage such as our upcoming automated corporate and executive insurance products.

Our final system launched in 2021 brought a new online customer portal for new business and policy renewals. This was the first major enhancement to our customer policy experience in almost a decade, and the speed, user experience enhancements and flexibility of this new system was well worth the wait. Some of the key features of this new system include:

• A fully automated, end-to-end policy purchase and renewal process, allowing many of our customers to complete a purchase or renewal of their insurance online in less than 24 hours

• Ease-of-use and enhanced customer experience features

• A secure, cloud-based infrastructure capable of scaling to multiples of our existing portfolio without any service interruption or delay to our customers

• Enhanced business tools for corporate clients that allow our brokers to access the widest possible market to receive the best combination of price and coverage for unique individual customer needs

Through this transition we remained open and added staff to ensure we could help clients with their policies, bind insurance and report, manage, and have claims paid. Our technology journey has positioned us as the brokerage of the future for our clients.