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Supporting our members and our branch communities is central to our mutual values. As many people are feeling the effects of rising prices, this support is more vital than ever.

We will be providing Cost of Living Support to our members and our communities by: • Providing financial support to charitable and community organisations who are helping those most in need of support with food costs, managing debt, travel costs, energy bills, and their mental health in our branch communities. • If you are worried about the cost of living crisis and want to find out what support is available, or just get some advice to ease the squeeze, we've provided this information on our website through our Cost of Living Support hub: www.newbury.co.uk/cost-of-living

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• Providing resources and information on support available from us and other agencies as well as ideas on reducing outgoings where possible, and information on avoiding cost of living scams. Here you will find helpful resources • and support in five areas: • Food costs • Energy costs • Debt management • Transport costs • Mental wellbeing

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If you are a current mortgage customer and have any worries about meeting your monthly mortgage payments, we are here to help.

Our Mortgage Payment Support team are dedicated to helping you with support during difficult times like the current rise in the cost-of-living. It is always a good idea to let us know as soon as you think you might struggle to meet your payments. By being open and honest, we will be able to review your options with you and guide you to other 3rd party support. You can contact our Mortgage Payment Support Team on 01635 555588, or by email paymentsupport@newbury.co.uk.

Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). English Law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service. 8997

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