Four Seasons Resorts Hawaii
Sales and Marketing Toolkit Four Seasons Resort Hawaii Brand
Insider Tips continued
Why Four Seasons Resorts Hawaii?
Page 3
Did you know ... Lana‘i, The Lodge at Koele
Page 29
Complimentary Guest Amenities
Page 4
Concierge Recommends Lana‘i, The Lodge at Koele
Page 30
Did you know ... Maui at Wailea
Page 31
Concierge Recommends Maui at Wailea
Page 32
Our Collection
Our Collection introduction
Page 6
Four Seasons Resort Hualalai at Historic Ka‘upulehu
Page 7
Resorts Maps
Four Seasons Resort Lana‘i at Manele Bay
Page 10
Hualalai at Historic Ka‘upulehu
Page 33
Four Seasons Resort Lana‘i, The Lodge at Koele
Page 13
Lana‘i at Manele Bay
Page 35
Four Seasons Resort Maui at Wailea
Page 16
Lana‘i, The Lodge at Koele
Page 37
Maui at Wailea
Page 39
Resorts at a Glance
Accommodations
Page 19
Co-marketing Opportunities
Dining and Lounges
Page 20
Co-marketing Opportunities introduction
Page 41
Spa
Page 21
Special Offers
Page 42
Golf
Page 22
Photographs / Videos Hualalai at Historic Ka‘upulehu
Page 43
Fitness Facilities
Page 23
Photographs / Videos Lana‘i at Manele Bay
Page 44
Family Travel
Page 24
Photographs / Videos Lana‘i, The Lodge at Koele
Page 45
Photographs / Videos Maui at Wailea
Page 46
e-Brochures
Page 47
Insider Tips
Did You Know ... Hualalai at Historic Ka‘upulehu
Page 25
Concierge Recommends Hualalai at Historic Ka‘upulehu Page 26
Contact Information
Did you know ... Lana‘i at Manele Bay
Page 27
Reservations / Concierge
Page 48
Concierge Recommends Lana‘i at Manele Bay
Page 28
Sales
Page 49
Page 2 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Four Seasons Resorts Hawaii Brand Four Seasons Resorts Hawaii embody the essence of Hawaiian culture, since the Four Seasons brand fits perfectly with the spirit of aloha and ohana (family). Both cultures focus on hospitality, a warm, welcoming environment, and experiences that create memories for years to come. With the highest guest-to-staff ratio in Hawaii and Four Seasons hallmark hiring and training practices, the four resorts offer the greatest level of service in Hawaii. Each resort presents quality furnishings and beautifully landscaped surroundings, while adopting cultural elements throughout the property.
Page 3 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Four Seasons Resorts Hawaii Brand
Incomparable Values and Complimentary Guest Amenities Why should you choose Four Seasons Resorts Hawaii? With over 30 complimentary amenities offered to our guests daily, we don’t charge you for things you’d pay for elsewhere. Some of the complimentary highlights at our Four Seasons resorts are: GUEST SERVICES
In Room
• No
• Enhanced
resort fee
• Traditional
lei greeting and chilled oshibori towels
on arrival • Welcome
beverage and tropical fruit (Kona and Maui)
• Kids
For All Seasons program – year round – 9:00 am-5:00 pm daily for children ages 5-12 years
coffee and tea service
• Bedside
iHome music system with iPod player and charger
• DVD
player and use of DVDs and music CDs
• Ionic
hairdryer
• Plush
terry robes for adults and children
• Use
of children’s toys, games, DVDs and books
• Lightweight,
• Use
of cribs, strollers, high chairs, playpens
• Two
• Toddler-proof • Aloha
guest rooms with safety attachments
Suite – early arrival and late departure facility
(Maui) • Complimentary
dining for children four and under at select restaurants
Page 4 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
bottles of water and ice delivery daily
• Twice-daily • Iron
100% cotton yukata-style robes (Kona)
housekeeping service
with ironing board and Woolite
• Personal
in-room safe
• L’Occitane • Digital
bath amenities
photo display on 42” plasma TV (Maui)
Four Seasons Resorts Hawaii Brand
Incomparable Values and Complimentary Guest Amenities Recreation • Use
of pool cabanas, hooded chaise longues at pool and beach
• Cultural
• Use of fitness center and locker rooms, including steam room
• Guided
• Daily
• Weekly art tour and self guided iPod tour (Lana‘i and Maui)
fitness classes, including yoga and water aerobics (Lana‘i and Maui)
• Games
room, including pool table, shuffleboard, foosball and video games
• Use
of snorkel equipment
• Guided snorkel tours and water sports demonstrations (Kona) • Introductory scuba clinic and outrigger canoe excursion (Maui) • Marine • Use
life talks, activities, and eagle ray feedings (Kona)
of tennis courts (Lana‘i and Maui)
• Sand
volleyball court (Kona)
• Golf putting green (Lana‘i) and croquet lawn (Lana‘i and Maui)
Center offering hula and ukulele lessons, and craft making (Kona) tours of the Resort gardens (Lana‘i)
Other • Ice
water, chilled towels, Evian spritz and food amenity served three times a day at pool and beach
• Sunscreen • Exercise
and sunglass cleaning at pool
attire on loan at the spa
• Overnight
shoe and sandal shine
• Honeymoon, • Self-service
anniversary, birthday and children’s amenities
washer and dryer (Kona)
Download Incomparable Values and Complimentary Guest Amenities PDF
Page 5 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection
Situated on three of the sunniest coastlines, as well as upcountry, Four Seasons Resorts Hawaii offer idyllic beach locations and a unique inland retreat to enjoy the sunny, warm Hawaiian weather. While experience and service is always a focus, the long list of complimentary amenities offered at Four Seasons Resorts Hawaii provide our guests with extraordinary value.
‘I A
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Four Seasons Resort Hualalai at Historic Ka‘upulehu
L
A‘ OK
M
O
O
K
A AU
M
I
AU
I
Four Seasons Resort Lana‘i at Manele Bay Four Seasons Resort Lana‘i, The Lodge at Koele Four Seasons Resort Maui at Wailea
I H AWA I
Page 6 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection Four Seasons Resort Hualalai at Historic Ka‘upulehu
A natural tropical paradise, gloriously revitalised
Page 7 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection Four Seasons Resort Hualalai at Historic Ka‘upulehu
Page 8 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection
Four Seasons Resort Hualalai at Historic Ka‘upulehu A paradise within reach but a million miles from reality. A place where the phrase “time stands still” was born. An experience where sophisticated indulgence and natural settings welcome you. You are ohana – family – before you even arrive. Energy surges from boundless activities on site, yet tranquil solitude can be found in countless secret escapes. As brilliant ocean views and ink-black lava rock fade into glowing orange sunsets, a lavish canopy of stars calls you to look up and ask “where else can I experience lifelong memories like these?” The generosity of the aloha spirit caresses you like a warm breeze and beckons your return – before you even leave.
72-100 Ka‘upulehu Drive
Reservations
Kailua-Kona, Hawaii 96740, U.S.A.
Contact the Resort at:
Mailing Address: P.O. Box 1269
Toll-free in Canada/U.S.A.:
Kailua-Kona, Hawaii 96745, U.S.A.
(1 888) 340-5662
Telephone: 1 (808) 325-8000
Fax: 1 (808) 325-8053
Guest Fax: 1 (808) 325-8200
reservations.kon@fourseasons.com
www.fourseasons.com/hualalai ✈ Kona International (KOA): 10 min.
Page 9 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection Four Seasons Resort Lana‘i at Manele Bay
Explore an ocean-side paradise on this untouched island playground
Page 10 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection Four Seasons Resort Lana‘i at Manele Bay
Page 11 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection
Four Seasons Resort Lana‘i at Manele Bay An unspoiled paradise of spectacular seacoast and enchanting highland forest, the Hawaiian island of Lana‘i provides a sense of privacy and space that is rare in today’s world. Embraced by warm Four Seasons service and the welcoming aloha spirit of the islands, Four Seasons Resort Lana‘i at Manele Bay, set above a crescent beach and a protected marine preserve, offers tranquil relaxation complemented by a wealth of recreational pursuits. An “island-hop” experience of mountain and sea (mauka to makai) offers an idyllic retreat from the everyday that beckons adventure, romance and relaxation. Exploring this untouched island playground, where a turquoise bay meets the lush, verdant upcountry, has never been easier.
One Manele Bay Road
Reservations
P.O. Box 631380
Contact the Resort directly at:
Lana‘i City, Lana‘i, Hawaii 96763, U.S.A.
Toll-free in Canada/U.S.A.:
Telephone: 1 (808) 565-2000
(1 800) 321-4666
Guest Fax: 1 (808) 565-2483
reservations.man@fourseasons.com
www.fourseasons.com/manelebay ✈ Lana‘i City (LNY): 25 min.
Page 12 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection Four Seasons Resort Lana‘i, The Lodge at Koele
Savor peaceful tranquility on the private island of Lana‘i
Page 13 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection Four Seasons Resort Lana‘i, The Lodge at Koele
Page 14 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection
Four Seasons Resort Lana‘i, The Lodge at Koele The island of Lana‘i has enchanting highland forests, open vistas and remote mountain trails that are welcome changes from the beachside experience. In the mystical setting of the island’s lush central highlands, Four Seasons Resort Lana‘i, The Lodge at Koele combines the charm and grace of a traditional country estate with the extensive range of active outdoor activities found at our other resorts. Embraced by personalized Four Seasons service and the welcoming aloha spirit of the islands, The Lodge will provide an experience unique in Hawaii, appealing to discerning travelers who collect life experiences, including sports enthusiasts, nature lovers and those planning destination weddings.
One Keomoku Highway
Reservations
P.O. Box 631380
Contact the Resort directly at:
Lana‘i City, Lana‘i, Hawaii 96763, U.S.A.
Toll-free in Canada/U.S.A.:
Telephone: 1 (808) 565-4000
(1 800) 321-4666
Guest Fax: 1 (808) 565-4561
reservations.koe@fourseasons.com
www.fourseasons.com/koele ✈ Lana‘i City (LNY): 5 min.
Page 15 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection Four Seasons Resort Maui at Wailea
Discover aloha enchantment, with chic sophistication
Page 16 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection Four Seasons Resort Maui at Wailea
Page 17 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
our collection
Four Seasons Resort Maui at Wailea Chic, sophisticated and contemporary, Four Seasons Resort Maui at Wailea hugs the finest beach on Maui’s ever-sunny southwest coast, surrounded by a wide array of activities, from shopping and nightlife to dining and championship golf. The Resort’s several pools include the new, adults-only Serenity Pool. And the Four Seasons Spa is consistently rated among the finest in the US. Best of all, Four Seasons staff personify the warmth and the aloha spirit that have made Four Seasons Resort Maui Hawaii’s first AAA Five Diamond and Mobil Five-Star resort.
3900 Wailea Alanui Drive
Reservations
Wailea, Maui, Hawaii 96753, U.S.A.
Contact the Resort directly at:
Telephone: 1 (808) 874-8000
Toll-free in Canada/U.S.A.:
Guest Fax: 1 (808) 874-2244
(1 800) 334-6284
Administrative Fax: 1 (808) 874-6449
Fax: 1 (808) 874-2222
www.fourseasons.com/maui
reservations.mau@fourseasons.com
✈ Kahului (OGG): 35 min.
Page 18 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resorts at a glance
A c c o mm o d at i o ns
Summ ary
Hualalai at Historic Ka‘upulehu http://www.fourseasons.com/hualalai/compare_rooms/
243 bungalow-style guest rooms, including 51 suites
Lana‘i at Manele Bay http://www.fourseasons.com/manelebay/compare_rooms/
236 guest rooms, including 21 suites
Lana‘i, The Lodge at Koele http://www.fourseasons.com/koele/compare_rooms/
101 guest rooms, including 7 suites
Maui at Wailea http://www.fourseasons.com/maui/compare_rooms/
376 guest rooms, including 75 suites
Page 19 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resorts at a glance
R estaur ants
Bars / Lo un ges
Out doo r di n in g
Hualalai at Historic Ka‘upulehu http://www.fourseasons.com/hualalai/dining/
3
2
3
Lana‘i at Manele Bay http://www.fourseasons.com/manelebay/dining/
2
2
3
Lana‘i, The Lodge at Koele http://www.fourseasons.com/koele/dining/
2
1
3
Maui at Wailea http://www.fourseasons.com/maui/dining/
3
4
3
D i n i n g an d l o u n g e s
Page 20 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resorts at a glance
In-room Massage
Whirlpool
Sauna / Steam
Hair Salon
Private Spa Room
Couple’s Spa Room
Number of Treatment Rooms
Hualalai at Historic Ka‘upulehu http://www.fourseasons.com/hualalai/spa
3
3
3
3
3
3
20
Lana‘i at Manele Bay http://www.fourseasons.com/manelebay/spa
3
3
3
3
3
3
12
Lana‘i, The Lodge at Koele http://www.fourseasons.com/koele/spa
3
3
–
–
3
3
1
Maui at Wailea http://www.fourseasons.com/maui/spa
3
3
3
3
3
3
16
S pa
Page 21 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resorts at a glance
Course Name
On Site
Fees* ($US)
Par
Yardage
Rating
Slope
Course Designer
Hualalai Golf Course
3
250
72
7,117
73.7
139
Jack Nicklaus
Lana‘i at Manele Bay http://www.fourseasons.com/manelebay/golf
The Challenge at Manele
3
210
72
7,039
73.7
135
Jack Nicklaus
Lana‘i, The Lodge at Koele http://www.fourseasons.com/koele/golf
The Experience at Koele
3
210
72
7,014
75.3
141
Greg Norman
Maui at Wailea http://www.fourseasons.com/maui/golf
Wailea Gold
–
190
72
7,078
73.4
137
Robert Trent Jones II
Wailea Emerald
–
190
72
6,825
72.6
128
Robert Trent Jones II
Wailea Blue
–
160
72
6,765
72.2
129
Arthur Jack Snyder
Golf Hualalai at Historic Ka‘upulehu http://www.fourseasons.com/hualalai/golf
*Fees are subject to change. See web site for the most recent information.
Page 22 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resorts at a glance
F i tn e ss Fa c i l i t i e s
Pools
Whirlpool
Sauna / Steam
Studio Classes
Tennis Courts
Scuba Diving
Water Sports
Hualalai at Historic Ka‘upulehu
7
3
3
3
8
3
3
3
3
6:00 am – 8:00 pm
3
3
3
3
3
3
3
6:00 am – 9:00 pm
–
–
3
–
–
–
–
6:00 am – 9:00 pm
3
3
2
3
3
3
3
24 hours
Beach
Fishing
Fitness Center Hours
http://www.fourseasons.com/hualalai/other_recreation Lana‘i at Manele Bay
1
3
http://www.fourseasons.com/manelebay/other_recreation Lana‘i, The Lodge at Koele
1
3
http://www.fourseasons.com/koele/other_recreation Maui at Wailea
3
3
http://www.fourseasons.com/maui/other_recreation
Page 23 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resorts at a glance
Age Group (years)
Kids’ Pool
Playground
Teen Centre
Complimentary Children’s Program
Hours of Operation
Hualalai at Historic Ka‘upulehu http://www.fourseasons.com/hualalai/for_younger_guests
5 – 12
3
3
3
3
8:00 am – 5:00 pm
Lana‘i at Manele Bay http://www.fourseasons.com/manelebay/for_younger_guests
5 – 12
–
–
3
3
8:00 am – 5:00 pm
Lana‘i, The Lodge at Koele http://www.fourseasons.com/koele/for_younger_guests
–
–
–
–
3
8:00 am – 5:00 pm
Maui at Wailea http://www.fourseasons.com/maui/for_younger_guests
5 – 12
3
3
seasonal
3
9:00 am – 5:00 pm
Fam i l y t r a v e l
Page 24 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
insider tips
Did You Know ...
Hualalai at Historic Ka‘upulehu
1. S pacious, comfortable accommodations are arranged in intimate, two-story bungalows, nestled in small crescents along the beachfront and golf course. 2. A private walled garden with exotic lava rock shower is a special feature of most guest rooms and suites on the lower level. 3. H ualalai’s seven – seven! – swimming pools include the calm waters of the King’s Pond for snorkeling and a pool just for keiki (children).
Page 25 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
4. F our Seasons guests can enjoy a special dine-beneath-the-stars experience every week with Surf, Sand and Stars. 5. R ecently enhanced, the Resort offers a completely transformed, expansive spa, more beachfront dining, on-site fashion boutiques and stunning ocean views from 20 brand new Deluxe and Superior Suites.
insider tips
Concierge Recommends
Hualalai at Historic Ka‘upulehu
An island of vast diversity – from an active volcano to snow-capped peaks, deserted beaches to rainforest – Hawaii, the Big Island offers so much. The range of activities and experiences is truly as varied as the natural landscape, and all within easy reach of Four Seasons Resort Hualalai. We hope these highlights will assist you in your travel planning and enhance your “Big Island” experience.
Top 5 Activities:
Top Luau:
1. A bird’s-eye tour via helicopter
Kona Village Resort (held every Wednesday and Friday)
2. Soaring adventures by zip line
For more recommendations on Hualalai download:
3. Snorkeling – so many ways to explore!
4. ATV (all-terrain vehicle) tours
Recommended Activities on The Big Island
5. Stargazing from the summit of Mauna Kea
Recommended Restaurant on The Big Island
Top 5 Restaurants (outside of Four Seasons Resort Hualalai)
1. Merriman’s
2. CanoeHouse
3. Brown’s Beach House
4. Jackie Rey’s
5. Kona Pub & Brewery
Page 26 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
insider tips
Did you know ...
Lana‘i at Manele Bay
1. 9 8% of Lana‘i is privately owned – immersing visitors in a sense of uncrowded, natural calm that no other Hawaiian island can offer. 2. L ana‘i combines two distinctive Four Seasons experiences on one island – from the spectacular seacoast to enchanting highland forests – just 25 minutes from each other.
Page 27 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
3. G etting to Lana‘i is easy – via 25 minute flight from Honolulu or a scenic, 45-minute ferry ride from Maui. 4. A protected marine sanctuary borders the Resort’s white-sand beach – and spinner dolphins play there all year round. 5. S kin Diver magazine has rated Lana‘i as one of the Top 10 snorkel and scuba sites in the world.
insider tips
Concierge Recommends
Lana‘i at Manele Bay
Set atop a cliff, overlooking a protected marine preserve, Four Seasons Resort Lana‘i at Manele Bay is a romantic retreat with championship golf and some of the world’s finest offerings of water sports, including snorkeling, diving, surfing, kayaking and deep sea fishing. We hope these highlights will assist you in your travel planning and enhance your Lana‘i experience.
Top 5 Water Activities:
1. Snorkel and sail Lana‘i aboard a luxury custom catamaran
2. Two-tank scuba dive through coral grottos and lava caves
3. Stand-up paddle boarding in Hulopo’e Bay
4. Surf safari
5. Ocean kayaking
Top 5 Land Activities:
1. World-class golf at The Challenge at Manele
2. Hike the Fisherman’s Trail along the Pacific Ocean to an ancient Hawaiian village
3. Pacific Rim cooking class with the executive chef
4. Sunrise yoga on Hulopo’e Beach
5. Rejuvenating spa treatment in the ocean hale
Page 28 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
For more recommendations on Lana‘i download:
Concierge Guide to Lana‘i
insider tips
Did you know ...
Lana‘i, The Lodge at Koele
1. T he Lodge is like a gracious country estate with only 101 guest rooms – some with a stone fireplace, and all with window seat and private lanai.
2. A n authentic Chinese pagoda beside a reflecting pond is one of dozens of features within The Lodge’s 20 acres of beautifully manicured lawns and picturesque gardens.
3. T he upcountry terrain around The Lodge includes mist-shrouded mountains and forests of Cook Island pines, where wild deer roam freely.
Page 29 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
4. G uests enjoy reciprocal dining privileges between The Lodge at Koele and Manele Bay resorts – and for those moving between the two resorts, the Seamless Stay program will pack, move and unpack the guest’s luggage, making the transition effortless.
5. L ana‘i is home to one of the world’s most challenging sporting clay sites – set in a dramatic landscape of deep gulches and ravines, vast expanses of pampas grass and groves of Australian pine and lantana brush.
insider tips
Concierge Recommends
Lana‘i, The Lodge at Koele
Just 25 minutes from Manele Bay, Four Seasons Resort Lana‘i, The Lodge at Koele is the essence of unexpected Hawaii. Set in the verdant upcountry, The Lodge feels like a country manor with its own championship golf course and estate activities such as horseback riding, sporting clay shooting, croquet and lawn bowling. We hope these highlights will assist you in your travel planning and enhance your Lana‘i experience.
Top 5 Upcountry Activities:
1. World-class golf at The Experience at Koele
2. Lana‘i City’s charming shops and galleries, reminiscent of the island’s plantation era
3. Horseback riding
4. Banyan Spa Suite at Four Seasons Koele, with its selection of massages from Lomi Lomi, sports or aromatherapy
5. Enchanting carriage ride through historic Lana‘i City
Top 5 Adventure Activities:
1. Lana‘i Pine Sporting Clays Complex for clay target shooting and archery
2. Four-wheel drive adventure
3. Garden of the Gods (Keahiakawelo) with its otherworldly lava boulders
4. Koliki Ridge nature hike
5. Helicopter tour
Page 30 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
For more recommendations on Lana‘i download:
Concierge Guide to Lana‘i
insider tips
Did you know ...
Maui at Wailea
1. M aui is the only Four Seasons in North America with a private Club Floor. Guests in the Club’s 22 rooms and four suites enjoy access to a private Club Lounge with food and beverages throughout the day and assistance from a personal Club Concierge. 2. F or adults only, the new infinity-edge Serenity Pool features reserved luxury cabanas, underwater music and a swim up bar. 3. F our Seasons created the complimentary Aloha Hospitality Suite for guests, due to flight schedules in Maui. Here, guests arriving before check in – or awaiting departure after check out – can relax with satellite TV, Internet access and shower facilities.
Page 31 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
4. O cean-View Prime Rooms face the interior courtyard for added tranquility – and are one of two types of Ocean-View Rooms available for guests. By angling all rooms and lanais 45% toward the ocean, Four Seasons Resort Maui has created the perfect balance between superb views and supreme privacy. 5. T he resort offer over 30 complimentary services and amenities – with no resort fee! – such as yoga and tai chi on the beach, outrigger canoe excursion, introductory daily scuba clinic, weekly art and self-guided iPod tours, to name just a few.
insider tips
Concierge Recommends
Maui at Wailea
Whether you need an insider’s perspective on popular activities or local restaurants, we hope these highlights will assist you in your travel planning and enhance your Four Seasons Resort Maui at Wailea experience. From mountains (mauka) to ocean (makai), there are no limits to the recreational possibilities on Maui.
Top 5 Activities:
1. Old Lahaina Lu’au
2. Helicopter tour of Maui
3. Snorkeling Molokini
4. Road to Hana
5. Trek to Haleakala
For more recommendations on Maui download:
Maui Island Activities
Maui Preferred and Casual Restaurants
Page 32 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resort maps
Hualalai at Historic Ka‘upulehu
Page 33 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resort maps
Hualalai at Historic Ka‘upulehu
HUALALAI COFFEE COMPANY
KU
M
UK
EH
TR U S
EET
HUALALAI TRADING COMPANY
N HOTEL PARKING
EH
U
DR
IV
E
Site Map
TO 1ST TEE
’U
L PU
ULU TERRACE 37
KA
HUALALAI SPORTS CLUB AND SPA
36 35
18TH GREEN
34
SPORTS LAWN BALLROOM AND MEETING ROOMS
HOKU THEATRE HUALALAI GOLF CLUB AND CLUB GRILLE
HERB GARDEN 4
LOBBY/ SHOPS
5 GARDEN LAWN
3 6
12
2 7 11 KING ’S POND 1
BEACH TREE
14 15
29 33
22 21
SEA SHELL
27
ANCIENT FISH POND
30
23
10
16
26 PALM GROVE
24
ANCIENT FISH POND
WAIAKAUHI POND
31
20
K I D S’ POOL
8
28
17
19
32
9 25
PAHU I‘A RESTAURANT AND LAVA LOUNGE
18
P A C I F I C
Page 34 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
O C E A N
B E A C H TREE R E S T A URANT & BAR
TO KUKIO BEACH
resort maps
Lana‘i at Manele Bay
Page 35 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resort maps
Lana‘i at Manele Bay
TO “THE CHALLENGE AT MANELE” GOLF COURSE
TENNIS CENTER CONFERENCE CENTER
Site Map
N
HALE HA¯ LA¯ WAI
C5 B4 B4
C5
B4
1
PORTE COCHERE
C1
C4
5
B1 LOBBY
B3
RESTAURANTS & LOUNGES C4
SPA B3 C3
4 2
B2
POOL
C3
3
C2
B2
C2 OCEAN GRILL
C2
ARCHA EOLOGICAL RUINS TO BEACH
HULOPO’E BEACH HULOPO‘E BAY MARINE PRESERVE
Page 36 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
ALI‘I SUITE
LUAU GROUNDS
GUEST ROOMS B1 CORAL B2 DOLPHIN B3 ANGELFISH B4 STARFISH C1 ORCHID C2 PLUMERIA C3 LOTUS C4 RED GINGER C5 GARDENIA GARDENS 1 KA MA‘AINA 2 BROMELIAD 3 CHINESE 4 JAPANESE 5 HAWAIIAN
resort maps
Lana‘i, The Lodge at Koele
Page 37 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resort maps
EXPERIENCE AT KOELE
Lana‘i, The Lodge at Koele
CLUBHOUSE
Site Map
ORCHID HOUSE PAG O DA
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REFLECTING POND
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1
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2
SOUTH WING
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4
1. LIBRARY 2. DINING ROOM 3. GAMES ROOM 4. MUSIC ROOM
HW
5. GREAT HALL
Y. C R O QU E T L AW N
6. TEA ROOM BAR 7. PINEAPPLE FOUNTAIN 8. GAZEBO
MAP NOT TO SCALE
STABLES
Page 38 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
LANA’I THE LODGE AT KOELE
resort maps
Maui at Wailea
Page 39 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
resort maps
Maui at Wailea Site Map id Orch ty Beaaulon S
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Breeze’s Ladies Shop
Open-Air Cardiovascular Equipment
Stairell W
a Alohwn La
DUO Steak & Seafood
Designated Smoking Area
Alii Lawn
Restrooms Seasons Lawn
Hot tub
Rest s Room FERRARO’S
Hot tub
Fountain Pool Keiki Pool
Pool
Waterfall Pool
Stage Restrooms
Scuba Shop
Oceanfront Lawn
Ferraro’s outdoor seating
Designated Smoking Area
Sun Lounges Sun Lounges
Sun Lounges Outdoor Massage
Sun Lounges Snorkel’s
Lower Lobby Level
lk
hwa
Beac
Beach
walk
Beach
Designated Smoking Area
Page 40 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Outdoor Massage
Co-marketing Opportunities In this resources section created exclusively for you, our travel partners, we’ve not only outlined the value of Four Seasons Resorts Hawaii, but also added more ways your clients can experience our resorts. Whatever matters most to the travelers we both serve – serene calm in a tropical paradise or active adventure with the enchantment of aloha – Four Seasons Resorts Hawaii look forward to partnering with you to make their visits unforgettable.
Page 41 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
co-marketing opportunities
Special Offers Combine extraordinary Four Seasons pampering with exceptional savings to make even more of your clients’ getaways. Extend their stays with a complimentary night, help them enjoy a special hotel credit, or take advantage of the creative ways our resorts have found to add value to your clients’ visits. Experience a world full of extraordinary possibilities at one of the Four Seasons Resorts in Hawaii listed below – or combine them all for a spectacular multi-island stay. Hawaii Combo Promotional Template Welcome to Four Seasons Resorts Hawaii
Resort Hualalai Promotional Template Welcome to Four Seasons Resort Hualalai at Historic Ka‘upulehu
Invaluable Moments Wrapped in Outstanding Offers
Welcome to Four Seasons Resort Lana‘i at Manele Bay
Why Choose Four Seasons Resort Hualalai at Historic Ka‘upulehu?
Winter Rates
Resort Lana‘i at Manele Bay Promotional Template
Why Choose Four Seasons Resort Lana‘i at Manele Bay?
Special Offers
Starting From
Book five consecutive revenue nights and receive the sixth night free
Book six consecutive revenue nights and receive the seventh night free
Four Seasons Resort Hualalai at Historic Ka‘upulehu
• Stay longer – 5 night free • Experience more – $500 Resort credit with every four-night stay • Bring a friend – 2nd room 50% off th
Four Seasons Resort Lana‘i, The Lodge at Koele
• Stay longer – 3rd night free • 4x4 package – includes one activity per person per day (for up to 2 people) • Travel together – 2nd room 50% off
Four Seasons Resort Lana‘i
BRING A FRIEND
at Manele Bay
• Stay longer – 4 night free • Endless summer –breakfast for two daily and resort credit • Travel together – 2nd room 50% off th
Four Seasons Resort Maui at Wailea
• Stay longer – 5th night free • Experience more – daily resort credit up to $200 • Travel together – 2nd room 50% off
Promotions and packages are subject to availability and black out dates. Certain category and other restrictions may apply. Please check with the resorts for more information.
•
Comfortable and spacious accommodations are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course.
• •
Book two consecutive
nights and receive the
nights and receive the
nights and receive
fifth night free
fourth night free
the third night free
ENDLESS SUMMER
4x4 PACKAGE
Receive a daily resort
PACKAGE
Guests select from a list
credit – $100 for rooms
Includes daily breakfast
of activities – includes one
and $200 for suites
for two and resort credit
activity per person, per day
to use towards activities
(for up to 2 people)
• •
Lana‘i is 98% privately owned – providing a sense of uncrowded natural calm unique within the Hawaiian Islands. Lana‘i offers dual island experience – from the spectacular seacoast to enchanting highland forests-within 25 minutes of each other.
AND RECEIVE 50% OFF A SECOND ROOM The first room is at
•
published rate and the
The Lodge is like a gracious country estate with only 101 guest rooms – some with stone fireplace, all with window seats and private lanai. The Lodge sits amidst 20 acres of beautifully manicured lawns and picturesque gardens with dozens of sculptures, a reflecting pond and an authentic Chinese pagoda.
Seven swimming pools, including the King’s Pond snorkeling pool and a children’s pool.
The central landscape offers mist-shrouded mountains and forests of Cook Island pines where wild deer roam freely.
•
Manele Bay’s white-sand beach is bordered by a protected marine sanctuary filled with spinner dolphins all year round and rated one of the top 10 snorkel and scuba sites in the world.
•
Guests have reciprocal dining privileges between The Lodge at Koele and Manele Bay resorts.
•
•
Guests have reciprocal dining privileges between Manele Bay and The Lodge at Koele.
Resort offers a Seamless Stay program where they pack, move and unpack guests’ luggage between the two resorts.
•
Recently renovated with a newly expanded spa, beachfront dining, fashion boutiques and new deluxe suites.
•
Championship Jack Nicklaus-designed golf course exclusive to resort guests.
TRAVEL TOGETHER Book two rooms and
•
•
second room is 50% off
AND RECEIVE 50% OFF
A SECOND ROOM
receive the second room •
For 16 consecutive years, Maui has been the #1 island in the world according to the Condé Nast Traveler Reader's Choice poll, and offers tremendous diversity that appeals to every traveler’s needs.
•
Wailea has consistent dry, sunny weather year round and Four Seasons is located oceanfront on one of Hawaii’s best beaches.
•
A blend of contemporary Hawaiian elegance and beauty, Four Seasons is the epitome of chic sophistication and is enjoyed by couples and families with children of all ages.
•
A wide array of complimentary activities and services makes this resort the best overall value in Maui. The perfect Hawaiian experience where guests find themselves returning time and again to relax, refresh and rejuvenate.
The first room is at published rate and the second room is 50% off
Promotions and packages are valid from January 3 – July 21, 2011.
Promotions and packages are valid from January 2 – December 17, 2011.
Promotions and packages are valid from January 2 – December 17, 2011.
Promotions are valid from January 13 - December 17, 2011 and cannot be combined.
Subject to availability and blackout dates. Certain category and other restrictions apply.
Subject to availability and blackout dates. Certain category and other restrictions apply.
Subject to availability and blackout dates. Certain category and other restrictions apply.
Subject to availability and blackout dates. Certain category and other restrictions apply.
72-100 Ka‘upulehu Drive
For reservations, please contact:
*At Four Seasons Resorts Lana’i.
Travel agent name:
Rates are subject to availability
Travel agency:
and black out dates.
Phone:
Email:
DOWNLOAD
Book four consecutive
Book three consecutive
Lana‘i is easily accessible by a 25-minute flight from Honolulu, or a scenic 45-minute ferry from Maui.
Travel agency:
Insert Travel Agent Logo
FIFTH NIGHT FREE
THIRD NIGHT FREE
•
Travel agent name:
Email:
second room is 50% off
STAY LONGER
FOURTH NIGHT FREE
TRAVEL TOGETHER
The first room is at published rate and the
2011 Promotions
STAY LONGER
Most lower floor accommodations offer an outdoor lava rock garden shower.
For reservations, please contact:
Phone:
Why Choose Four Seasons Resort Maui at Wailea?
Special Offers
TRAVEL TOGETHER
A SECOND ROOM Located 10 minutes north of Kona International Airport.
Why Choose Four Seasons Resort Lana‘i, The Lodge at Koele?
and dining
AND RECEIVE 50% OFF
•
Welcome to Four Seasons Resort Maui at Wailea
EXPERIENCE MORE
SEVENTH NIGHT FREE
Resort Maui Promotional Template
Welcome to Four Seasons Resort Lana‘i, The Lodge at Koele
Special Offers
SIXTH NIGHT FREE
$375* USD
Resort Lana‘i, The Lodge at Koele Promotional Template
Kailua-Kona, Hawaii 96740, U.S.A. Insert Travel Agent Logo
www.fourseasons.com/hualalai
One Manele Bay Road
For reservations, please contact:
P.O. Box 631380
Travel agent name:
Lana‘i City, Lana‘i
Travel agency: Phone:
Insert Travel Agent Logo
Email:
DOWNLOAD
Page 42 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
DOW NLOAD
Hawaii 96763, U.S.A. www.fourseasons.com/manelebay
One Keomoku Highway P.O. Box 631380
For reservations, please contact:
Lana‘i City Lana‘i
Travel agent name: Travel agency: Phone:
Insert Travel Agent Logo
Email:
DOWNLOA D
Phone:
PACKAGE Includes the Full Island Buffet breakfast for two
Wailea, Maui, Hawaii 96753, U.S.A.
Travel agent name: Travel agency:
www.fourseasons.com/koele
BED & BREAKFAST
3900 Wailea Alanui Drive
For reservations, please contact:
Hawaii 96763, U.S.A.
at 50% off
Insert Travel Agent Logo
Email:
DOWN LOAD
www.fourseasons.com/maui
co-marketing opportunities
Four Seasons Resort Hualalai at Historic Ka‘upulehu Select Four Seasons images are available for download to use as your computer’s desktop image or your marketing collateral.
DOWNLOAD
DOWNLOA D
DOW NLOAD
DOWN LOAD
DOWN LOAD
Select videos provide overview of our resorts, destination, accommodations, dining, spa and activities.
For inquiries about image or video usage, please contact medialibrary@theworkhouse.ca PREVIE W
PREVIEW
Page 43 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
co-marketing opportunities
Four Seasons Resort Lana‘i at Manele Bay Select Four Seasons images are available for download to use as your computer’s desktop image or your marketing collateral.
DOWNLOAD
DOWNLOA D
DOW NLOAD
DOWN LOAD
DOWN LOAD
Select videos provide overview of our resorts, destination, accommodations, dining, spa and activities.
For inquiries about image or video usage, please contact medialibrary@theworkhouse.ca PREVIE W
Page 44 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
co-marketing opportunities
Four Seasons Resort Lana‘i, The Lodge at Koele Select Four Seasons images are available for download to use as your computer’s desktop image or your marketing collateral.
DOWNLOAD
DOWNLOA D
DOW NLOAD
DOWN LOAD
DOWN LOAD
Select videos provide overview of our resorts, destination, accommodations, dining, spa and activities.
For inquiries about image or video usage, please contact medialibrary@theworkhouse.ca PREVIE W
Page 45 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
co-marketing opportunities
Four Seasons Resort Maui at Wailea Select Four Seasons images are available for download to use as your computer’s desktop image or your marketing collateral.
DOWNLOAD
DOWNLOA D
DOW NLOAD
DOWN LOAD
DOWN LOAD
Select videos provide overview of our resorts, destination, accommodations, dining, spa and activities.
For inquiries about image or video usage, please contact medialibrary@theworkhouse.ca PREVIE W
PREVIEW
Page 46 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
PREVIEW
co-marketing opportunities
e-Brochures In this modern society where turning pages is achieved by clicking a mouse, our e-brochures are designed with your technologically-savy customers in mind. Please feel free to use these e-brochures to promote and share our resorts electronically with your customers.
Four Seasons Resort Hualalai at Historic Ka‘upulehu
Four Seasons Resort Lana‘i at Manele Bay
Four Seasons Resort Lana‘i, The Lodge at Koele
Still to come
Still to come
DOWN LOAD
Page 47 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Four Seasons Resort Maui at Wailea
DOWN LOAD
Contact Information Reservation s
Concierge
Four Seasons Resort Hualalai Phone: 888-340-5662 reservations.kon@fourseasons.com
Four Seasons Resort Hualalai Phone: 808-325-8000 concierge.hualalai@fourseasons.com
Four Seasons Resorts Lana‘i Phone: 800-321-4666 reservations.man@fourseasons.com
Four Seasons Resorts Lana‘i Phone: 808-565-2000 concierge.manele@fourseasons.com concierge.koele@fourseasons.com
Four Seasons Resort Maui Phone: 800-334-MAUI reservations.mau@fourseasons.com
Page 48 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Four Seasons Resort Maui Phone: 808-874-8000 concierge.maui@fourseasons.com
Contact Information Sales Four Seasons Resorts Hawaii Team Debbie King (Northeast, Southeast and Europe) Phone: 410-573-1836 debbie.king@fourseasons.com Leighton Kitagawa (Southwest, Midwest, Pacific Northwest and Latin America) Phone: 949-916-5754 leighton.kitagawa@fourseasons.com Ruth Mills (Canada, Asia and Oceanic) Phone: 808-888-3502 ruth.mills@fourseasons.com Elisa Pak (Southern California) Phone: 949-757-1106 elisa.pak@fourseasons.com Lenora Yuen (Northern California and Wholesalers) Phone: 714-281-8556 lenora.yuen@fourseasons.com
Page 49 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Four Seasons Resort Hualalai Jacque Correa – On Property Sales Coordinator Phone: 808-325-8078 jacque.correa@fourseasons.com Four Seasons Resorts Lana‘i Amber Izumi – On Property Sales Coordinator Phone: 808-275-2152 amber.izumi@fourseasons.com Four Seasons Resort Maui Jodie Laulusa – On Property Sales Coordinator Phone: 808-891-4180 jodie.laulusa@fourseasons.com