Terms

Turnaround Time

We endeavour to make sure that all our products listed on our website are in stock and the pricing is up to date and correct. Our standard turnaround time is between 2-5 business days depending on availability and receiving payment authorisation for a purchase.

Back Orders

Occasionally certain products may be out of stock so we may choose to either refund or back order your product. Once items are back in stock, we will contact you before shipping in case you would like to add to your order.

Pre Orders

Some products will be available for pre-order with the estimated ship date marked in the product title on our wholesale website. If your order contains pre-ordered items, your order will be held and shipped in full when the pre-ordered items become available. If you would like to split your order, please note that additional shipping charges will apply. Please email us if you would like to split your order.

Shipping

All orders are shipped from our studio in Brisbane, Australia. Unless other arrangements have been made, orders ship via Australia Post or courier (standard or express). Please let us know if you’d like to request special shipping arrangements. Shipping costs are charged at the time of order and will be included on your invoice. Invoices are sent via email when order is shipped.

Display & Packaging

All Fox & Fallow products must be displayed and sold in their original packaging. Boxed sets and packs may not be broken up and sold as individual cards or products. Failure to comply may result in account termination.

Cancellations, Returns & Exchanges

We ask that any changes or cancellations to your order be made via your Account page or submitted via email within 4 hours of placing your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and in its original packaging.

Legal Stuff

All work is copyright © Fox & Fallow. Work may not be reproduced, altered or used without written permission from Fox & Fallow. All rights reserved. In purchasing any Fox & Fallow products, you agree that the terms and conditions will be interpreted under the laws of Australia.