Franchise Buyer Magazine (Feb/Mar 15) by franchise buyer

FRANCHISE February–March 2015

l Vol. 3 Issue 2

Buy, Grow, Sell!

BUYER www.franchisebuyer.com.au

The New Franchising Code

Financing Your Business Purchase Making Big Ticket Sales

s d e dr hises n Hu ranc le! f of for sa

The Case for Mobile

Coffee

ALSO INSIDE EVENTS • INSPIRED READING • APP CHAT • WEBSITES WE LOVE

Buying a new or existing franchise? Refurbishing your store? Need new equipment? Cashflow It are the franchise finance experts. Rental or traditional leasing solutions tailored just for you. With terms from just 12 months to 5 years, you have the option to: Purchase the equipment at any time. Return your equipment at the end of the term. Own your equipment over your preferred term. Additional benefits for Accredited Franchise Systems. Call us today!

Why spend your hard earned capital

Apply online now at or call our customer service team on 1300 659 676.

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Editor’s Soapbox

Contents

February-March 2015

04 Cover Story Jonathan Payne talks about franchise opportunities from Xpresso Mobile Cafe

21 SEO John Mu reveals how to ‘turn the tap on’ for leads into your business 22 In Profile Todd McGregor tells us more about the New York Slice Pizzeria business

06 Market Happenings Winners of the Roy Morgan Customer Satisfaction Awards

24 Finance James Scurr of Cashflow® It for options on business purchase financing

Warren Wilmot, the new FCA Board Chairman

08 Tidbits News from throughout Australia and the world

25 Innovating Steve Finn teaches new thinking and approaches for business opportunities

14 Sales Trent Leyshan discusses big ticket selling and the “prickly patch”

26 Events Upcoming expos, conferences, seminars and forums about general business and franchising

16 Franchising Code Dr. Michael Schaper summarises the changes to the new Franchising Code

27 Inspired Reading Guides on how to deal with difficult people in the workplace

17 People Ex-NRL coach Matthew Elliott now a mentor in corporate high performance

28 Websites We Love Three websites about Australia’s MICE industry

18 In Profile CEO Sara Pantaleo and franchisees share their love for La Porchetta

29 App Chat Apps for social media marketing strategies

The year is now well and truly in full swing, and Easter is right upon us! To allow for some down time over the little break, in this edition, we have piled on the information across topics on choosing, running and selling the right franchise for you. As is often the case around March, the month is dominated by the Sydney Franchising & Business Opportunities Expo with 100+ exhibitors showing off their brand to crowds of potential franchise owners. You’ll find inside information and articles on topics, such as The New Franchise Code, finance options, sales, SEO, ideas and innovation and so much more! Have a great Easter, and we’ll see you again soon!

All the best, Glenn Walford Founder, Franchise Buyer www.FranchiseBuyer.com.au

PUBLISHED BY Franchise Media Group Pty Ltd Editor Glenn Walford glenn@franchisebuyer.com.au Content & Production Editor Annaliza Lopez editor@franchisebuyer.com.au Design Katherine Bercasio Contributors Steve Finn Trent Leyshan John Mu Dr. Michael Schaper James Scurr Emma Webb Editorial & Advertising Inquiries Tel: 1300 669 983 Email: info@franchisebuyer.com.au

19 Business 101 Emma Webb weighs the pros and cons of buying a franchise

20 In Profile Tanya Kanaris of Degani Coffee talks about the company’s expansion

Price Alerts & Latest Listings

31 Franchise Classifieds

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Opinions expressed in Franchise Buyer are not necessarily those of Franchise Buyer or the Publisher. Persons entering into a franchise agreement are strongly urged to seek their own independent advice. All material is copyright and reproduction in whole or in part is not allowable unless specific permission from the Editor is provided. February-March 2015

FRANCHISE BUYER

Cover Story

The Case for Mobile Coffee With claims from Xpresso Mobile Cafe MD Jonathan Payne like “The best

coffee, the best vans and the best decision you’ll ever make”, we were after some more details. Here’s what we found. By Glenn Walford

ay back in 2002, Darren Schultz decided to take espresso coffee to people in their workplaces, as opposed to them having to go to a café to get their coffee. Thirteen years later after that idea, the business is wellrefined and established. With an exclusive licence to the Di Bella Coffee brand, and decked out to serve the nation from the back of their Mercedes Vito vans, the business is run on three crucial principles of friendliness, cleanliness and quality. Now franchising and producing a full range of hot and cold drinks, as well as a flexible variety of food options, Xpresso Mobile Cafe is expanding nationally. “Our competitor is the coffee machine in the workplace. That’s who we are competing against, and as part of our offer to meet that competition, we’ve added the sale of coffee pods for Nespresso compatible machines from our vans as well,” says Jonathan. 4

FRANCHISE BUYER

February-March 2015

Our competitor is the coffee machine in the workplace...as part of our offer to meet that competition, we’ve added the sale of coffee pods for Nespresso compatible machines from our vans as well. Xpresso Mobile Cafe is also able to give its current customers 100-gram sample bags of beans or pods for trial in the workplace as part of their marketing for growing a franchise owner’s business.

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Cover Story Value

Technology

Innovation and Product

The Van

According to Jonathan, the concept of providing value for anyone contemplating the business is always top of mind. “We are all about specialty coffee, and with our close association with Di Bella Coffee, I believe we are best placed to deliver top-quality coffee to people wherever they may be.” Innovating with products to the marketplace, and the way in which they deliver them, is another key aspect to the business, and Jonathan expands on this. “No other mobile coffee operation can bring to the marketplace the range of products we are able offer, primarily due to our association with Di Bella Coffee. Our Cold Brew ‘Kick’ coffee canned products, which are lactose and dairy free, our coffee pods, our coffee bean display cabinet for sale of bags of freshly ground coffee, and our commitment to Direct Trade coffee — from crop to cup, where all stages of farming and production are ethically run.” “As for the product, of course, we have the hot and cold drink range, but importantly our food fits the market it’s in. Firstly, we don’t sell our franchisee’s food. We help

them source quality suppliers for the right products for their market – this means better margins for them, as there is no markup from us. Secondly, our food offer is simple, cold food only, and franchisees can select what their marketplace wants and displayed in a dedicated refrigerator.” “We also make sure the money taking is simple as well with a supplier dedicated to setting up our franchise owners’ tap-and-pay service using Bluetooth to iPhone with an app to either tap or swipe for customer payments.”

“We believe that the old-fashioned ‘loyalty’ card is redundant and historic. So we’ve invested in and implemented technology through the ‘Stamp Me’ company app that enables our franchise owners to build a database of customers and to send push messages to them with offers and the like.” Being a mobile coffee business, the van is obviously a big part of the success of the business, and I asked Jonathan to talk us briefly through their van set up. “We use the Mercedes Benz Vito, a 3-seat, automatic diesel van. We chose this, as it is safe, reliable and comfortable, as well as being of a quality that is consistent with our brand. The first service is not until 30,000 km, and the power source for the machinery is a combination gas/inverter/battery power, so there is no need to plug into power at an event. All of this makes operation easier and keeps ongoing costs down.”

Getting Started

How you go from no experience in any business to owning and running one is a big step, so Jonathan explained how they do this at Xpresso Mobile Cafe. “Over 3 weeks, we train you fully in every aspect of the business operation itself such as coffee, technical details and marketing, etc., and no specific experience is necessary. However, having a customer service or sales background is ideal, as you are the face of your business for sure.” “A major part of the training is implementation out on the road together where we help build your key Monday-to-Friday business, and you also have the ability to do events anywhere as well. We give big territories to our franchisees, as well as a marketing pack that includes the 1300 number for central bookings, website, tables, chairs, umbrella, breeze barrier as well as a fully integrated social media management system using Facebook and Twitter.” “Our business affords an excellent work-life balance, with the key ability to work flexible hours close to home.” If you would like more information on Xpresso Mobile Cafe, you can find out more at www.xpressocoffee.com.au or contact 1300 655 559. Key Facts: l Finish your work by about 1:00 pm l Investment of $115,000 + GST — ready to operate l NO hidden costs — a single, flat weekly royalty/ support fee only l Flexible hours and close to home

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February-March 2015

FRANCHISE BUYER

News

Market Happenings

Find out what the movers and shakers in the franchise sector have been up to. Complete list of winners: n Auto Store of the Year: Autobarn n Chemist/Pharmacy of the Year: Guardian n Clothing Store of the Year: Suzanne Grae n Coffee Shop of the Year: Michel’s Patisserie n Department Store of the Year: David Jones n Discount Department Store of the Year: Target n Discount Variety Store of the Year: The Reject Shop n Furniture/Electrical Store of the Year: The Good Guys n Hardware Store of the Year: True Value Hardware n Quick Service Restaurant of the Year: Crust Pizza

Winners Announced for the Roy Morgan Customer Satisfaction Awards

oy Morgan Research, Australia’s best known and longest established market research and public opinion survey company, recently held the annual Roy Morgan Customer Satisfaction Awards and announced the retail category winners for 2014, representing fields as diverse as fashion, auto parts, shoes, books, supermarkets and service stations (to name just a few). A mix of repeat and first-time winners was honoured for achieving consistently high levels of customer satisfaction throughout 2014. Michel’s Patisserie (Coffee Shop of the Year) and The Good Guys (Furniture/Electrical Store of the Year) triumphed for the fourth consecutive year. Guardian and The Reject Shop made it three in a row as Chemist/Pharmacy of the Year and Discount Variety Store of the Year, respectively. David Jones celebrated its first Department Store of the Year Award since 2011. True Value took out the coveted Hardware Store of the Year Award for the first time. The year 2014 was big for Target Australia: not only did it collaborate with Italian fashion giant Missoni, but it also took out its very first Discount Department Store of the Year title.

FRANCHISE BUYER

February-March 2015

n Service Station of the Year: Gull n Shoe Store of the Year: Betts/Betts Kids n Sports Store of the Year: Sports Power n Supermarket of the Year: ALDI

Warren Wilmot is the New FCA Chairman of the Board

Following the end of his two-year term, Franchise Council of Australia (FCA) outgoing Chairman Michael Paul announces that he will be replaced by Warren Wilmot as the new Chairman of the Board of Directors. Warren is the CEO of 7-Eleven Stores and has a long history in Australian franchising and with the FCA. His experience also includes being a director of the Australian Association of Convenience Stores and one of the three international directors on the Board of the National Association of Convenience Stores in the United States. Warren’s experience, passion, insight and leadership as Chairman will be incredibly valuable to the FCA and its members, as the organisation pursues its mission of promoting, enhancing and protecting Australian franchising and creating opportunities and rewards for both franchisors and franchisees. The directors have also elected both Michael Paul and Jason Gehrke as Deputy Chairmen to ably assist Warren in his new role.

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February-March 2015

FRANCHISE BUYER

News

Snippets s t i b Tied roughout h t m o r f ws of n the world d n a a i l a Austr

The Body Shop International Acquires Its Australian Franchise Business

The Body Shop has completed the acquisition, from head franchisee Graeme Wise, of the assets of Adidem Pty Ltd., the company operating The Body Shop Australia since 1983. This acquisition will move the fifth biggest The Body Shop market’s retail sales from a franchise operation to a company-owned market. CLICK

9Round Opens First Gym in Australia

Australian sushi chain Wasabi Warriors, a Pacific Retail Management-owned franchise, opened its first international store in Hong Kong and its second in the Philippines. More stores are expected to open next later in the year in Hong Kong as well as in Dubai. CLICK

Singapore’s Global Food Retail Group Buys Wendys

Wendys, the iconic Adelaide-based franchise, has been acquired by the Singapore-based retail group Global Food Retail Group, which plans to roll out stores across Asia and is a subsidiary of Singapore listed database and directories company Global Yellow Pages. CLICK

Zambrero Plans to Double Store Count The Mexican food chain Zambrero opens its 71st Australian restaurant in Riverside, Brisbane. The company plans to increase its store openings to 100 by June 30, 2015 and to 150 by the end of 2015. CLICK

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February-March 2015

Carl’s Jr. Set to Open in Brisbane and Central Coast

Now with 18 restaurants in New Zealand and still continuing its rapid expansion, American fast-food restaurant chain Carl’s Jr. is set to open its inaugural stores in Australia around the third quarter of this year. Another franchise is set to open in Brisbane after the multi-unit has been finalised. CLICK

PoolWerx Enters U.S. Market

PoolWerx, one of the most familiar names in the Australian pool and spa industry, has made its first move in a plan to cover the U.S. Sunbelt after it has purchased the assets of Phoenixarea pool and spa retailer Cactus Valley Pools, including its 16 stores (9 company owned and 7 franchised). CLICK

SumoSalad and Red Rooster Join Forces An “innovative Australian first” for the QSR industry, SumoSalad and Red Rooster, two successful institutions, join together and custom design salads to fit in well with Red Rooster’s menu, served in more than 350 Red Rooster branches across Australia. CLICK

The Melting Pot Opens First Restaurant Outside North America

The Melting Pot, the world’s premier fondue restaurant and a leading polished casual dining franchise, opened its first restaurant outside of North America — in Jakarta, Indonesia — and is on track to open its first restaurants in Dubai, United Arab Emirates and Riyadh, Saudi Arabia later this year as well as its fourth location in Mexico City, Mexico. CLICK

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February-March 2015

FRANCHISE BUYER

Price Alerts & New Listings

National Franchise Price Alerts & New Listings $449,000

Jaymak Equipment Hygiene Services

Pizza Hut

Tamworth, NSW [GET MORE INFORMATION]

Sydney South West, NSW [GET MORE INFORMATION]

$90,000 Two Established Franchised 24/7

$1,325,000 + SAV

Gyms for Sale - 1,700 Membership Northern Gold Coast, Queensland [GET MORE INFORMATION]

Sub Sandwich Franchise

$620,000 + SAV

Nutshack

Andersens Carpets

$249,000

Gympie, Queensland [GET MORE INFORMATION]

$35,000

Paint Place

$329,000 + SAV

Collaroy, NSW [GET MORE INFORMATION]

+ SAV

Waurn Ponds, Geelong, Victoria [GET MORE INFORMATION]

Michel’s Patisserie

$299,500

Bing Boy

$410,000

O’Connor, Perth, WA [GET MORE INFORMATION]

Arana Hills, Brisbane, Queensland [GET MORE INFORMATION]

Lenard’s

Westfield Marion, Oaklands Park, WA [GET MORE INFORMATION]

$149,000

Floreat Forum, WA [GET MORE INFORMATION]

+ SAV

Pizza Hut

$190,000

Wyong, NSW [GET MORE INFORMATION]

+ SAV

FRANCHISE BUYER

February-March 2015

Yogurberry POA

www.FranchiseBuyer.com.au

Parramatta, NSW [GET MORE INFORMATION]

Pizza Hut

$160,000

Brassall, Queensland [GET MORE INFORMATION]

+ SAV

Pedders Suspension

$375,000

$140,000 + SAV

Penrith, NSW [GET MORE INFORMATION]

$495,000

Gold Coast, Queensland [GET MORE INFORMATION]

Gladstone Central, Queensland [GET MORE INFORMATION]

$330,000

Sydney, NSW [GET MORE INFORMATION]

$99,000

Cannington, WA (GET MORE INFORMATION)

+ SAV

$99,000

Geelong West, Victoria [GET MORE INFORMATION]

Eagle Boys Pizza

$459,000

Brisbane North, Queensland [GET MORE INFORMATION]

+ SAV

$299,000

Michel’s Patisserie

Mount Gambier, SA [GET MORE INFORMATION]

$175,000

Parramatta, NSW [GET MORE INFORMATION]

+ SAV

Brumby’s

Umina Beach, NSW [GET MORE INFORMATION]

Bright Eyes

Perth CBD, WA — New Store! [GET MORE INFORMATION]

Worldwide Printing Solutions

Eagle Boys Pizza

Toowoomba, Queensland (GET MORE INFORMATION)

Croissant Express

Red Rooster

$734,000

+ SAV

Shingle Inn

Mix&Go Froyo

Eagle Boys Pizza

Granite Transformations

$449,000

$150,000

$199,000 +SAV

www.FranchiseBuyer.com.au

Brisbane Bayside, Queensland [GET MORE INFORMATION]

February-March 2015

FRANCHISE BUYER

Price Alerts & New Listings

National Franchise Price Alerts & New Listings continued

Bridgestone

Stacks of Snacks

$110,000

Toowoomba, Queensland [get more information]

Bankstown, Campbelltown and Liverpool [get more information]

$225,000 + SAV

SignWave

Ultra Tune

$250,000

$549,000

Burleigh Heads, Queensland [get more information]

+ SAV

The Coffee Club

Wendyâ&#x20AC;&#x2122;s

Noosa Civic, Queensland [get more information]

$249,000

$479,000

$270,000 + SAV

Strathpine, Brisbane, Queensland [get more information]

Rouse Hill, NSW [get more information]

$395,000

Price Attack

Hindmarsh Square, Adelaide, SA [get more information]

$259,000

+ SAV

Battery World

$295,000

Castle Hill, NSW [get more information]

FRANCHISE BUYER

February-March 2015

Innaloo Shopping Centre, WA [get more information]

The Coffee Club

$370,000 + SAV

Market Square, Geelong, Victoria [get more information]

Muffin Break

Wild Cards & Gifts

Bean Bar

$140,000

South Perth, WA [get more information]

www.FranchiseBuyer.com.au

Victoria Point, South Brisbane, Queensland [get more information]

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February-March 2015

FRANCHISE BUYER

Sales

Big Ticket Selling:

Navigating the Prickly Patch Selling what you’ve got into large organisations need not be a reason to stress if you follow some key principles. By Trent Leyshan

olitics, ego battles and inconsistency. Starting today, changing direction tomorrow, stakeholders shifting, relationships sliding sideways: all signs you are deeply immersed in the prickly patch, with no way out. And let’s not forget (insert the cackle of a cartoon villain “Bahahah!”) … Scope creep! Retreat, retreat! I’m being a tad melodramatic. Yes, of course, there are monumental payoffs when you get through the thorns into the safe inner sanctum of trust when selling a big project into a large company. This can take many years and a multitude of stakeholders pushing for you and grinding your solution in from multiple angles. But wait, did you hear, the CEO just resigned?! Okay back into the patch we march. New relationships, fresh internal players jostling for position. There goes another twelve months, not to mention new competitors to overcome. Game on. The patch sounds like a intense place doesn’t it? Well it’s not just one patch; it’s many small patches that create a large super-patch. Each patch has a protector, a defender of sorts. It’s likely the patch protectors rarely communicate with other protectors. All makes navigating the prickly internal workings of a large corporation challenging. And when you do get your deal over the line, there’s more potentially skin-ripping experiences on their way, you can bet on that. I’ve spent the good part of a career selling solutions

“It’s not just one patch; it’s many small patches that create a large super-patch. Each patch has a protector, a defender of sorts.” 14

FRANCHISE BUYER

February-March 2015

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into large organisations, and over half of my clients at BOOM! sell in B2B environments, so over the journey I’ve learned a thing or two about the prickly patch. Let me be frank, I love it in the patch! I have lost skin over the years. I’ve almost lost an eye, yet the thrill of walking thorough the big doors, unarmed and winning — is still exhilarating.

Seven Steps for Successful Selling into Large Organisations:

Be patient, be resilient. The bigger the patch, the more prickly and dense. A short-term approach rarely cuts through. You’ll need to augment your short-term objectives with a long lens. When not winning or pitching, use this time to learn and build insight: the company, competitors, market and stakeholders. Arm yourself with insight as you slowly cut through and build cred and your network.

Leverage relationships. You won’t get far in any company without relationships, but not just any relationship, credible relationships with people of genuine influence (crucial influencers) who can, over time, move you through the outer layers into the inner sanctum into where the key decisions are made.

Back the right horse. In the upper layers of management, personalities are big and often brutal. Your (critical influencers) must be able to not just survive medium/long-term but also play the game and win. Some will lose, so there goes your investment and channel through. Yet, the right champions, over time, will be promoted and push through. Empower them and they will empower you.

Think big, but nothing is too small. Any opportunity is a good opportunity to begin with, even if it costs you. To align multiple stakeholders in different areas, you need to deliver results, not just once but across multiple patches to ensure super-buy-in. This will lead to bigger opportunities and larger projects downstream. Get your hands dirty.

When you get your shot, aim straight and deliver. One false move or failure can bring many years of hard work undone. Don’t over-sell, keep delivering on your promises. Deliver and keep delivering for yourself, your stakeholders and the organisation. Some stakeholders will go out on a limb for you, so delivering helps them and builds cred, and it helps you. Don’t let them down.

Complacency is failure; keep building. This applies to relationships and also your solution. People come and go, roles change, business units dissolve, technology evolves, nothing is static. Stay on your toes, search for intel to help you and the stakeholder to grow and improve. If you fall asleep in the patch, you will wake up with a thorn in your ass. This is not pleasant and hard to remove. #BOOM!

Don’t buy-in, but sell-in. Don’t buy-in to the internal politics. This is not your business, granted, you have to back the right horses, but don’t overstate your positive no matter how confident you are. Instead, keep promoting your message internally and keep driving the cause with a consistent theme, values and energy.

www.FranchiseBuyer.com.au

Trent Leyshan is a successful author, sales training and customer service expert. You can find out more about Trent and his expertise at www.boomsales.com.au.

February-March 2015

FRANCHISE BUYER

Franchising Code

The New Franchising Code Looking to buy a franchise in 2015? There are several important changes to the Franchising Code of Conduct you need to know about. By Dr. Michael Schaper

he mandatory Code sets out the rights and obligations of both franchisors and franchisees.

Disclosure. The Code now requires franchisors to provide prospective franchisees with a short information statement outlining the risks and rewards of franchising. The information statement is a starting point rather than a complete guide to franchising and should be combined with independent legal, accounting and business advice. There must also be additional disclosure about the ability of the franchisor and a franchisee to sell online.

Good Faith Obligation. There is a new

obligation under the Code to act in good faith. This requires both parties to a franchise agreement to remain loyal to the contract they have entered into. Your conduct may lack good faith if you act dishonestly, for an ulterior motive or in a way that undermines or denies the other party the benefits of the contract. Good faith does not prevent the franchisor from acting in their legitimate commercial interests when dealing with you. Dr. Michael Schaper is the Deputy Chair of the ACCC, an independent Commonwealth statutory authority. The ACCC enforces and encourages compliance with the Competition and Consumer Act 2010, which includes the mandatory Franchising Code of Conduct.

FRANCHISE BUYER

February-March 2015

Marketing Funds. There are new rules that increase transparency around franchise marketing funds. The Code states that marketing fees paid by franchisees must only be used to meet certain expenses, including â&#x20AC;&#x2DC;legitimate marketing or advertising expensesâ&#x20AC;&#x2122;. Capital Expenditure. While there are

exceptions, the new Code restricts franchisors from imposing significant capital expenditure on franchisees (e.g., an expensive refurbishment or new equipment), except in certain circumstances.

New Penalties and Infringement Notices. The Australian Competition and Consumer

Commission (ACCC) has new powers to issue infringement notices of $8,500 for body corporates ($1,700 for individuals and other entities) and seek penalties of up to $51,000 in court for serious breaches of certain Code provisions. These changes will go unnoticed by franchisors and franchisees who do the right thing. However, the new powers will play an important role in achieving compliance with the Code. The ACCC will be focusing on particularly egregious conduct, and as always, we will take a common sense approach to enforcing the Code. General information on the Code is available at www.accc.gov.au/franchisingcode or by calling the ACCC Small Business Helpline on 1300 302 021. However, you should seek legal advice if you are still uncertain about your individual rights and obligations under the new Code.

www.FranchiseBuyer.com.au

People

Ex-NRL Coach Now Mentor in Corporate High Performance

Matthew Elliott, ex-NRL coach of the Canberra Raiders, the Penrith Panthers and the Auckland Warriors Rugby League teams, and a passionate leader, took some time to talk recently on the work he is doing in corporate high performance and improving mental toughness and culture. By Glenn Walford

corporates, focusing on reducing their workers’ compensation costs based on absenteeism and stress-related issues and generally working on prevention. Matthew is also coupling this with a lot of individual mentoring with high-level executives in the area of high performance, as well as keynote speaking for organisations, where he focuses on engagement between all levels of the business.

Upcoming Book Release

learly, being a manager of high-performance teams competing at the highest level for around 20 years means you will know a great deal about getting the best out of people. I recently had the pleasure of listening to Matthew Elliott’s input into a range of key issues facing small- and medium-sized business owners. His ability to rapidly drill down to the core issue and layout a simple, measured approach to implement toward a solution was plain for all to see. It may not have been a rugby league field, but the sound game plan approach needed to fit each situation was there. Working in a number of areas presently, Matthew’s key interest is in the realm of high performance and particularly emotional resilience. A key part of this work currently is with large

Beer, Whine, Spirit is Matthew’s first book to be released shortly. It is about self-awareness and focuses on men and “…how ordinary we are at understanding how we feel,” according to Matthew. “This is a big underground issue in Australia. The biggest cause of death in males between the ages of 14 and 45 is suicide. We’re the second biggest consumers in the world of antidepressants behind Iceland. It’s an issue that’s pushed underground.” “We suffer in silence … (we put) stuff in your closest, it’s still there, it doesn’t go away — it tends to fester and get worse.” “It’s an area of great interest and it’s been sparked by some individual experiences … more to do with friends that have decided to end their life and I had no idea why people with so much to offer would do that.” “(With the book) I wanted to make people aware that there is a better way of being.” The book is being published by Hay House and is due out in the very near future. You can find out more about Matthew and his mentoring services at www.matthewelliott.com.au.

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February-March 2015

FRANCHISE BUYER

In Profile

Share the Love at La Porchetta

a Porchetta is celebrating its 30th birthday this year and is commencing a focused drive to national restaurant expansion. Sara Pantaleo, CEO of La Porchetta, explained recently that underpinning this expansion is that the hospitality industry is enjoying impressive growth on a national scale. Sara further adds that a key for the chain is that “… customers know they will consistently get great meals, made with fresh, quality ingredients and warm service in a great atmosphere. It’s the family-like warmth and hospitality that keep our customers coming back. And we are more than just a dinner venue. La Porchetta also caters for brunch, lunch, coffee breaks and functions. We continue to innovate to ensure the brand stays connected to its loyal customers and attract new ones. This may be through menu updates to reflect changing tastes or an app so customers can easily find their nearest restaurant. We work hard to ensure we stay ahead of the game.”

FRANCHISE BUYER

February-March 2015

What do franchisees say about La Porchetta? Franchisee Ronnie Barrese and his business partner Tony Impeduglia joined La Porchetta in 1996 and they have owned four successive restaurants since. “We bought into the La Porchetta brand because it is a family-oriented business,” said Ronnie. “We wanted to be part of a growing group with great back-of-house support. All the franchisees are very supportive of each other and we think of ourselves as a La Porchetta family.” Also, according to Sara, a number of franchisees go on to open a second and even third restaurant. Jason Krainski and Stephen Montebello bought their first La Porchetta in Rosebud, Victoria, in 2005. They recently opened a second restaurant in nearby Hastings. Firm friends since they played footy together in the under 12s, they have defied all popular ideas about mixing friendship with business. “We chose La Porchetta because we both ate there as kids,” said Stephen. “It was a brand we knew and trusted and now we’re part of it, we can see that one reason for its success is the fantastic training and support you get from support office. When you have a proven system with good policies and procedures and that’s backed by great training, you can step away and have a life-work balance. When you find that balance, you come back to work refreshed and ready to grow the business even more.” For further information, contact us at (03) 9460 6700 or franchising@laporchetta.com.au .

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Business 101

The Pros and Cons of Buying a Franchise

When buying a franchise, especially if it is your first, it is essential to weigh up the pros and cons. It can be easy to listen to the spin and get caught up in the brand when buying a franchise. Emma Webb gives some of the aspects to both sides of the story. By Emma Webb

The Positives

The Negatives

Less Freedom. A franchise can be restricting for a franchisee, as they are often not permitted to sway from the systems that have been put in place. For example, if a franchisee thinks there is a better way of engaging customers or a new product they would like to sell, it is unlikely they will be able to change the system. While recommendations may be taken by franchisors, the system is in place for all franchisees to follow and it can be difficult to change it.

The Brand. Depending on which franchise you choose to invest in, you may be buying into a brand with an outstanding reputation and existing customer base. Here, you have the opportunity to cash in on the hard work of others and, given you follow the system, tap into the already established customer base for your own benefit.

The Support and Training. Most franchises will come with a support team who are there to make setting up and running your franchise easier. They will train you in the day-to-day running of your business, support you if times get tough, assist you in marketing your business effectively and often visit your site regularly to ensure you are on track. With a franchise, you are never running your business completely on your own.

Ongoing Payments. Buying a franchise can be an expensive initial cost and that is not where it ends. Royalties and ongoing fees are often paid to the franchisor for the services they provide and simply for being a part of their brand. While franchisees do get something for the money they are outlaying, such as marketing materials and so on, these ongoing payments would often be avoided in a stand-alone business.

3The System. When buying a stand-alone business 7 One Franchisee Can Ruin It All. When buying

or starting your own, it is up to you to develop the systems for running that business. This includes policies and procedures, brand standards, operating systems and stock control methods. With a franchise, this is all taken care of. With a good franchise, these systems have already been proven to work effectively â&#x20AC;&#x201D; all you have to do is learn how to use them.

into a franchise brand you are also putting your trust in the franchisor and other franchisees to run their business well. While things may be running well for your business, it only takes the franchisor to be put in a bad light for things to go south for you. If a customer has a bad experience at another site, with another franchisee, this can impact on your business, no matter how well your business is run.

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February-March 2015

FRANCHISE BUYER

In Profile

Degani Coffee: The Flexible Franchise Difference Victorian people would probably recognize the Degani brand, which is prominent in Australia’s ‘coffee capital’. Now, the rest of the country gets its turn. By Glenn Walford

f you are not in Victoria, you may not have heard of Degani Coffee with their 70-store presence alone in that state. Expectation is that you will certainly be hearing a lot more of them in the future right across the country. We recently met with Tanya Kanaris, Franchise Development Manager of Degani, to tell us a little about the business and their approach to expansion and franchising in particular.

What is a brief history of the brand? “The first Degani café opened its doors in 1999 in the inner northern suburb of Clifton Hill in Melbourne. This store was a small bakery café that fast developed a reputation worth capitalizing on. The founder George Pezaros recognized the café’s potential and worked to enhance the operation to ensure people throughout Melbourne could embrace a new coffee brand whilst enjoying the gourmet style of food already served.”

You mention ‘flexible’ franchising as a key point of difference. What does that mean? “Flexible franchising doesn’t involve the word ‘no’. The relationship with our franchise partners is based on collaboration and partnership. Our business model has room for all experience levels, all clientele and all skill levels. The franchise business model is designed to suit the individual store whilst maintaining brand integrity.”

Where are your key areas targeted for expansion? “Our aim is to establish a strong footprint in all capital cities across the country. Currently, we are in the final stages of opening cafés in Brisbane, Sydney and Perth. These are important landmarks for our brand, as it will give many more people the opportunity to see for themselves the Degani difference.”

Who makes a good Degani franchisee? Proactive, enthusiastic team players with a love of coffee and good-quality food. We also like to describe our ideal business owners as people who are ‘fearless’ in retail and when delivering excellent customer service. That says a lot about the type of people who are great in this business.” Find out more about the Degani business at www.degani.com.au or call 1300 334 264.

FRANCHISE BUYER

February-March 2015

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SEO

Sure Fire Way to Generate Targeted Traffic to Your Business Instantly

Want to know how to ‘turn the tap on’ for leads into your business?

ne of the most important elements of any business is your ability to generate targeted web traffic and leads to your business. Business can struggle for a variety of reasons, a major one being not enough leads turning into customers walking in the door and purchasing product or services. So, what is the fastest way to generate targeted traffic and leads for your franchise? Google AdWords! Google AdWords is an online advertising service that is perfect for generating immediate traffic, leads and sales. This service is offered by Google, Inc. It enables any business owner the opportunity to place advertising text of their choice (with some Google terms limitations) with offers and the like above, below, or beside the list of search results Google displays for a specific keyword or keyword phrase. The position in which the advertising copy is placed is determined by copy ‘relevancy’ of the search query and the ‘quality score’ of your campaign. Once the ad is displayed and a prospect clicks on the ad, you will need to pay Google for this click. This is known as pay per click (PPC). From our experience, advertising via Google AdWords has its advantages and disadvantages.

By John Mu

Main advantages:

3 The greatest advantage is that Google AdWords ads once 3 3 3 3 3

set up can be live within a few hours. This means your business can immediately be generating targeted traffic and leads. You are able to control your costs by setting budgets. You can target prospects from specific geographic locations. It allows for mobile targeting. You can specify when you want your ads to show up. Your marketing spend can be quantified.

Main disadvantages: 7 7

Every click costs you money whether you make a sale or not. Some people do not like clicking on Ads.

We still recommend Google AdWords to be just one part of your marketing strategies in the marketplace. You can see in the example image for one of our clients that our use of Google AdWords and search engine optimization (SEO) are both playing their part in dominating the results. We are an accredited Google partner. If you need more traffic, more leads and more sales, please contact us on 07 3102 4433 or admin@franchisemarketingagency.com.au or visit www.franchisemarketingagency.com.au.

John Mu is a #1 international best-selling author and online marketing expert. Claim your FREE copy of the ‘Internet Riches’ book valued at $29.95 at www.franchisemarketingagency.com.au/free-book.

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February-March 2015

FRANCHISE BUYER

In Profile

New York Slice Pizzeria

Todd McGregor of New York Slice Pizzeria opens our eyes a little more into the business. By Glenn Walford

ndeniably, Todd is passionate about pizza and the opportunity he sees in the market for his 12-year-old five-store business. In a marketplace with what seems like more than enough pizza offerings, I asked the key question, “Where is your opportunity, and how are you different?” His answer surprised a little and dictated much of the remaining conversation. Grabbing his iPhone, he was very keen to answer it by showing some local industry research to me. “The Australian pizza industry is a $3.6 billion business annually and the ‘big 4’ pizza companies only have 32% of the market.” He continued, “That means the majority of the market is still made up of single-store operations spread across the country, leaving a market that has space for strong brands and concepts with an alternate take on the ‘standard’ offerings.”

“This gives owners up to an 80% savings in labour cost compared to ‘standard’ pizza store models.” Todd believes that this is the fundamental difference of his business to others. “Let the owners focus on driving sales, not bashing dough and counting stock.”

State and Local Opportunities

In its expansion, New York Slice Pizzeria is combining a franchise expansion approach by offering single-store locations as well as opportunities to acquire the rights to entire regions and major cities. “We’re looking for people who want to be involved at the single-store level for themselves as well as for entrepreneurial people who have the ability and drive to take on an entire city or region and grow that as their own,” says Todd. For information on New York Slice Pizzeria, you can make contact direct at franchising@newyorkslice.com.au or visit their website at www.newyorkslice.com.au.

The Concept

Todd explains further, “We are the home of the authentic New York-style pizza by the slice. Our concept is borne out of the small-sized, fast transaction model we see in New York City, which has 1,600 pizza shops alone. We can serve people in as little as 90 seconds, and as an example, on a Saturday evening in some of our locations, we serve in excess of 1,000 people.”

The Business

“We only need a small store space to work out of that has high foot traffic walking past it. Our stores can be as small as 15 square metres in size, keeping our fitout costs low, and due to a centralised production model, we typically have only one or two staff members operating them.”

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February-March 2015

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In 2014–15, the top 4 pizza companies in Australia are only expected to account for

32.3% of industry revenue*

• Authentic New York pizza by the slice • 12 year old multi unit franchise • Less than 80% labour cost of other franchises # • Two thirds of the market is waiting • National distribution network • Great profits # • No experience necessary

Appointing Master Franchisees & Store Franchisees across Australia – Apply now!

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February-March 2015

FRANCHISE BUYER

Finance

Options for Financing Your Business Purchase James Scurr of Cashflow It® takes us through the options of obtaining finance for your business purchase. By James Scurr

tarting any business or franchise poses great challenges to every entrepreneur. The total amount of money that you need to put into your franchise is a major consideration and depends on the nature of your enterprise. During the startup stages, your cash flows are often expended quicker than you plan as unexpected costs arise. However, you can find the business finance needed for your newly established franchise. There are many types of business finance available for your franchise, and it can be tailor-made for your specific needs. Debt Finance. One option is debt finance from banks and financial institutions. These loans come with a payment obligation schedule and a fixed interest rate depending on your chosen terms (either short-term or long-term payments). An established relationship with your bank is advantageous before attempting to secure a loan for your franchise. Debt finance usually requires personal collateral as security, such as your home. Grants. Another finance option is through grants, especially if you are establishing a technology-oriented franchise. Grant opportunities given by governments

FRANCHISE BUYER

February-March 2015

or by private investors are highly competitive because they are giving you free money. These grants correspond with strict guidelines, though, and can have ongoing obligations on you depending on the type of grant. Equity Finance. This option is simply taking funds in exchange for a share in the ownership of your franchise. Equity finance generally does not involve you taking on debt or re-paying the money for a specific period. The downside of equity finance is that you do not have full control of your business. The “additional” investors mean you won’t have 100% ownership of your small business. Equipment Finance. Franchise equipment finance is another option available to wouldbe franchisees trying to secure their new small business. Equipment finance is a great way to acquire the equipment needed in your franchise. Typically, you won’t need to put up assets like your home as collateral because the equipment funder will use the equipment itself as security. Equipment finance also gives you numerous flexible options around choosing terms, payouts, ownership or even returning your equipment. Do your research and learn from other franchisees, so that you will be guided on what is best for your particular franchise’s success and growth.

James Scurr is the Managing Director of Cashflow It®, a financing company that specialises in equipment financing solutions for the franchise sector. www.cashflowit.com.au

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Innovating

Who’d a Thunk?

By Steve Finn

s anyone else fed up with hearing about how bad things are? Let’s get on with it and start focusing on what we can do to get through tough times and thrive. Some entrepreneurs have disrupted the business world and created a new normal. Read on to learn about different innovative ways to create, or restore, a profitable business with this new normal. Who would have thought that companies around the globe would trust so many of their files to live in the cloud? Dropbox, now a $4 billion company, was struggling to find new users in 2008. After almost a year of unsuccessful marketing campaigns, founder Drew Houston decided to try something different and made a simple, four-minute video showing off how Dropbox worked. The video was tailored to target the digg.com community to whom it was being shown. It was full of inside jokes, and by the next day, they had 70,000 new signups! Crowdfunding is a way of raising capital by asking a large amount of people for a small contribution each. Until recently, financing a business involved asking a few people for large amounts of money. Crowdfunding flips this idea by using the Internet to talk to millions of potential contributors. Ryan Grepper, an inventor, is the new King of Kickstarter Crowdfunding. Who would have thought his high-tech Esky could raise over AUD 16 million in funding, garner the attention of 60,000 contributors and cause backyard inventors to dream about achieving the same success? Now you just need that $16 million dollar idea!

Or you could take a great existing idea and buy a business. Fifty years ago, the idea of serving people food through a car window sounded absurd; yet, look at how profitable fast-food business are today. Imagine what crazy idea will be mainstream in the future. Many businesses today are attempting these innovative, unique concepts, and they are proving to be both amusing and somewhat profitable. Ten years ago, Steven and Jason Parker began a pet-sitting business at a very young age. In 2002, they decided to take things to the next level. After researching for three years, they purchased and renovated a commercial business and turned it into the first K9 Resort. In 2010, they franchised their idea and now have seven franchises, all of which have been featured on various news platforms such as CNBC, Yahoo!, Wall Street Journal, The Huffington Post, Fox Business, Forbes, Entrepreneur and more. While the previous business profited off of human’s love for their four-legged companions, this next unique business opportunity decided to capitalise off of cereal. Cereality is the only drive-through outlet in the world where you can find all of your favourite brands of cereal with different toppings. They currently have two U.S. outlets with franchise opportunities available. Cereality was created to cater to a market obsessed with personalisation whether it be frozen yoghurt toppings, coffee or cereal! Would you love to start your own business, but you don’t have as interesting of an idea as a K9 Resort or cereal drive-through? There are other options for anyone looking to invest into a new and exciting business venture. Some people become profitable business owners by creating new concepts and some prefer to purchase something with proven systems, brand and track record. Regardless of which path you take, it is time to ask yourself: What will make you the happiest and most fulfilled?

Steve Finn is the co-founder of Finn Franchise Brokers. You can look at more than 1,000 franchises for sale at www.franchisebrokers.com.au.

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February-March 2015

FRANCHISE BUYER

Events

Upcoming Events

Expos, conferences, seminars and forums are great venues to learn tips from and network with other business professionals and entrepreneurs. Here are what’s happening next in business and franchising. National Franchise Operations Conference 2015 WHEN: May

7, 2015 WHERE: Hotel Pullman Melbourne Albert Park (65 Queens Road, Albert Park, VIC 3004) HOW MUCH: $595 MORE INFORMATION: [CLICK HERE]

Brought to you by Franchise Relationships Institute, Australia’s first ever National Franchise Operations Conference is an exclusive event for people who support franchisees and gathered in an inspiring day of bestpractice sharing and catching up on the latest trends in franchise operations. Operations managers, field consultants, regional managers, business development managers and franchise support teams can hear from industry experts, high achievers, fellow operations executives and franchisees. There will be three Pre-Conference Masterclasses on May 6 as follows: “Financial Tool Kit to Improve Unit Level Profitability” by Philip Morrison, Director, Franchise Accountants; “Increasing Confidence to Work with Digital Strategies” by Andrew Lane, CEO Australia, Traffika and “Facilitation Skills for Operations People” by Greg Nathan, Founder, Franchise Relationships Institute.

Customer Experience Management 2015 WHEN: May

26–28, 2015 Swissotel (68 Market Street, Sydney, NSW 2000) HOW MUCH: Conference plus Four Workshops for $4999 WHERE:

MORE INFORMATION: [CLICK HERE]

The 8th Customer Experience Management conference answers the challenges of keeping up with digitalisation, changing customer needs and achieving seamless integration of all channels. The following key industry issues will be covered: embracing the digital revolution to meet your customers’ needs, changing your culture and processes to achieve customer centricity and achieving seamless integration to have a holistic view of the customer. The event is a great opportunity to network and benchmark with peers from different industries and will deliver the opportunity to learn from and network with national and international industry leading customer experience experts to gain insights, identify opportunities and take-away key strategies for successful customer experience management.

FRANCHISE BUYER

February-March 2015

Franchise Management Forum 2015 WHEN: June

3, 2015, 8:40 AM–5:00 PM (registration starts at 7:45 AM) WHERE: Ship Inn Function Room, Griffith University Graduate Centre (Sidon Street, South Bank, Brisbane, QLD) HOW MUCH: Early Bird Single Delegate $495, Single Delegate $595; Early Bird Multiple Delegate $445 per person, Multiple Delegate $545 MORE INFORMATION: [CLICK HERE]

At the Franchise Management Forum, a leading oneday education event for franchisors and senior franchise executives, get to learn from ground-breaking franchise leaders who will inspire new ways to grow your franchise business by making the right decisions about strategy, capital, people and recruitment. Handpicked speakers and presenters, who are some of Australia’s top franchise leaders, will share their proven approaches and provide practical take-aways you can apply straightaway in your own franchise. At the same time, you get to build networks with your peers who happen to face the same challenges as you on a daily basis. There will be interactive howto sessions, interactive panel discussions with subject matter experts and extended face-to-face networking opportunities during breaks.

INTERNATIONAL EVENTS

n April 23–25, Expofranquicia 2015, Madrid, Spain [Click here] n May 23–24, Franchising Nord 2015, Piacenza, Italy [Click here, in Italian] n June 18–20, International Franchise Expo 2015, New York, NY, USA [Click here] n June 19–20, British Franchise Exhibition 2015, Manchester, UK [Click here] n September 4–5, Franchise Opportunities Live 2015, London, UK [Click here] n October 2–3, National Franchise Exhibition 2015, Birmingham, UK [Click here] n October 29–31, Franchising & Licensing Asia 2015, Singapore [Click here] n November 12–14, West Coast Franchise Expo 2015, Anaheim, CA, USA [Click here]

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Inspired Reading

Reading

These books about staff management guide on how to deal with difficult people in the workplace.

A Survival Guide to Managing Employees from Hell: Handling Idiots, Whiners, Slackers, and Other Workplace Demons By Gini Graham Scott, PhD A Survival Guide to Managing Employees from Hell: Handling Idiots, Whiners, Slackers, and Other Workplace Demons is designed to help you identify the different types of bad employees and decide what to do about them and also teaches you a series of tools for making the best of a difficult situation. This book is part of a series that includes books such as A Survival Guide for Working with Bad Bosses and A Survival Guide for Working with Humans. Each chapter in the book uses a mix of problem-solving and conflict-resolution techniques, along with methods such as visualisation, analytical reasoning and intuitive assessment. ISBN-13: 978-0814474082. DOWNLOAD on Kindle [also available in print (hardcover and paperback)]

Bad Apples: How to Manage Difficult Employees, Encourage Good Ones to Stay, and Boost Productivity By Terrance Sember and Brette Sember Bad Apples: How to Manage Difficult Employees, Encourage Good Ones to Stay, and Boost Productivity offers sound, practical advice to help you deal with the bad apples in your organization. This book is a mustread for any manager, and it is probably a majority of leaders, who has ever had to deal with a bad apple. The advice of the authors offers solutions that blend development and discipline. The authors point out how to determine the bad apples, explain the various types of bad apple behaviors and offer suggestions on how to evaluate whether the source of negative behavior is the person, the environment or the team. ISBN-13: 978-08144-1348-7. DOWNLOAD on Kindle [also available in print (hardcover and paperback)]

101 Tough Conversations to Have with Employees: A Managerâ&#x20AC;&#x2122;s Guide to Addressing Performance, Conduct, and Discipline Challenges By Paul Falcone

101 Tough Conversations to Have with Employees addresses the most difficult conversations that exist in the workplace, along with tips and guidance on how to handle them professionally and with the utmost care. This book will help you protect your company, guide and develop your employees and catapult your leadership and management skills to new heights, as you positively address even the most challenging people issues that might come your way. 101 Tough Conversations is structured in a simple format, with each of the 101 scenarios followed by a solution section that outlines a sample of verbiage that you might choose to employ under those particular circumstances. ISBN-13: 978-08144-1348-7. DOWNLOAD on Kindle [also available in print (paperback) and audible audio, unabridged]

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February-March 2015

FRANCHISE BUYER

Online

Websites We Love Below are three websites about Australia’s meetings, incentives, conventions and exhibitions (MICE) industry.

Meetings & Events Australia (MEA)

Business Events News (BEN)

www.meetingsevents.com.au

www.businesseventsnews.com.au

Providing and promoting leadership, education and professionalism for meetings, conferences and events Meetings & Events Australia (MEA) is a national, independent not-for-profit organisation dedicated to servicing the needs of the meetings and events industry and promoting professionalism and excellence in all aspects of meetings and events management. MEA promotes the value and effectiveness of meetings and events as an important high-yield sector of business travel and tourism. MEA offers professional development programmes, accreditation and recognition, disseminates information, provides a forum for its members to discuss current issues and represents the industry to the government. MEA creates a B2B community and facilitates and sustains B2B relationships.

Australia’s newest publication for the meetings, incentives, conference and events industries Business Events News (BEN), launched in February 2012, is Travel Daily’s online publication dedicated to the business events industry, which is distributed thrice weekly (Monday, Wednesday and Friday) via email to the travel industry nationwide. With more than 6,000 subscribers, BEN is a key medium for professional conference organisers, hoteliers, venue managers, government organisations, suppliers and other industry people to keep in touch with what’s going on in the sector. BEN brings the most up-todate and relevant information to the industry. BEN is a highly cost-effective advertising medium for the meetings, incentive, conferences and events sector.

micenet AUSTRALIA Breaking business events news mice.net.au

micenet AUSTRALIA, established in 2000, is a print and online platform for buyers to remain informed and for tourism organisations and operators to generate business. micenet AUSTRALIA magazine is the leading bimonthly publication for the Australian business events community, which is published by BT Publishing, Asia Pacific’s premier MICE publisher with a portfolio of award-winning magazines viewed by more than 50,000 qualified MICE buyers and influencers. micenet AUSTRALIA provides the business tourism sector with balanced and informative editorial content, including content-rich destination reports and signature case studies that provide planners with real-life events from which to draw ideas and inspiration. In addition to the bimonthly hardcopy version, the micenet AUSTRALIA eMag, launched in April 2014, offers a greater level of interactivity and additional digital content for subscribers. 28

FRANCHISE BUYER

February-March 2015

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Technology

SAP BusinessObjects Mobile Analytics Mobile Solutions www.sap.com

With the SAP BusinessObjects Mobile app for the iPhone and iPad, you can make informed decisions based on targeted, personalised information anywhere and anytime. The app connects to the SAP BusinessObjects Business Intelligence platform and allows your mobile workforce to stay up-to-date with insights into the right customer, product and work order information. The SAP BusinessObjects Mobile allows you to analyse key metrics and discover data trends with stunning business intelligence content, to access dynamic exploration views based on any information source, to leverage SAP in-memory data sources for instant access to “big data” and to work seamlessly both online and offline and share and collaborate instantly with others. Note: To use SAP BusinessObjects Mobile with your business data, you must be a user of the SAP BusinessObjects Business Intelligence platform, with mobile services enabled by your IT department. You can try out the app first using sample data. DOWNLOAD on iTunes

App Chat

Want to optimise your social media marketing strategies? There’s an app for that!

Distimo

App Analytics for All Major Platforms www.distimo.com/app-analytics

Distimo is the first and only app that lets you track your competition’s market data, along with your own. Automated, reliable and free, the Distimo app analytics analyses the performance of your apps across all major app stores and ad networks. Distimo tracks downloads, revenues, rankings, reviews and ratings and keeps an eye on the competition. Get a quick bird’s-eye view on a daily basis using the fully customisable dashboard or slice-and-dice the data to detailed levels and compare performance across apps, stores or countries. Distimo provides the most comprehensive and streamlined solution to track your apps’ data on the go, along with access to global leaderboards, so you can see the movement of the app ecosystem at large.

DOWNLOAD on iTunes

Roambi Analytics

Interactive Charts and Dashboards roambi.com/analytics

Roambi Analytics re-designs the way you interact with, share and present data from a completely mobile perspective. Easily take data from anywhere and transform it into interactive charts and visualisations specifically designed for a mobile-first, multi-touch experience for the iPhone and iPad. Use Roambi Analytics to create easy-touse executive reports and dashboards, to get data into the hands of mobile workers in the field where they need it most, to create stunning experiences to data that engage audiences and drive adoption and to pull all of your critical data into one single app with 100% offline access. DOWNLOAD on iTunes

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February-March 2015

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c l a s s i f i e d s

FRANCHISE BUYER

February-March 2015

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Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Click on the Business Name for More Information

c l a s s i f i e d s

classifieds Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Northern Territory

New South Wales

Iconic Darwin CBD Restaurant $700,000

Signarama - South Western Sydney $299,000 Signarama - Inner West Sydney, NSW $575,000

Marcellina Pizzeria and Restaurant - Darwin $200,000

Attention Sydney Business Owners POA

Pets Paradise - Darwin $300,000

Worldwide Printing Solutions North Shore, Sydney, NSW $495,000

Worldâ&#x20AC;&#x2122;s Leading Retail Sign Shop Franchise $231,292

Signarama - Western Sydney $132,000 Attention Cafe Business Owners POA

Snap Printing - Darwin $200,000 Sumo Salad Casuarina Square $99,000 + SAV

Wok&Go Australian Master Franchise Rights POA Attention Sydney Eastern Suburbs Business Owners POA

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Attention Sydney Western Suburbs Business Owners POA

Mr Espresso - Rosebery, NSW $99,000

Yogurberry - Parramatta Massive Price Reduction POA

Pack & Send - Botany, NSW $249,000

Endota Spa - Parramatta $290,000 to $360,000 + GST

Mr Espresso - Matraville, NSW $450,000

Jaymak Equipment Hygiene Services Sydney West $449,000

Pizza Hut - Balgowlah, NSW $215,000 The Paint Place - Collaroy, NSW $329,000

Michelâ&#x20AC;&#x2122;s Patisserie - Parramatta - Price Reduction $175,000 + SAV

Muffin Break - Homebush, NSW $599,000

Endota Spa - North Rocks $250,000

Indian Brothers Restaurant Blacktown - New Opportunity $175,000

Battery World - Castle Hill $295,000

Building & Pest Inspections Using Thermal Imaging Technology $40,000

Snap Print Design & Website Rouse Hill, NSW Startup Costs From $200,000

Battery World - Blacktown $400,000 + SAV

Coffee Guru - Roselands $180,000

FRANCHISE BUYER

February-March 2015

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Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Award-Winning Sutherland Shire Patisserie $249,000 Attention Sydney Southern Suburbs Business Owners POA

c l a s s i f i e d s Pedders Suspension - Wyong/Tuggerah $190,000 Endota Day Spa Kooindah Waters, Central Coast, NSW $100,000 See Thru Cleaning Exciting Residential and Commercial and Window Cleaning Opportunity $30,000

Coffee Guru - Caringbah $300,000 Australia Post - Cronulla Area $450,000

Pizza Hut - Wyong $190,000

Outstanding Sutherland Shire Coffee Shop $249,000

Endota Spa Profitable Day Spa for Sale at Crown Plaza Terrigal $350,000

Mr Espresso - Illawong, NSW $325,000

Coffee Guru - Australia’s Own Gourmet Coffee Company $180,000

The Source Bulk Foods - Central Coast, NSW $150,000 The Coffee Club - Central Coast, NSW $399,000 Bright Eyes Sunglasses Central Coast, NSW $150,000

Primal Pantry Is Coming to Charlestown Square $150,000 Coffee Guru Australia’s Own Gourmet Coffee Company $180,000

Eagle Boys - Umina Beach $330,000

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February-March 2015

FRANCHISE BUYER

c l a s s i f i e d s Poolwerx - Join an Award-Winning Franchise $90,800

Dream Doors Kitchen Renovations Retail Franchise $70,000

The Coffee Club - Rutherford, NSW $550,000

Fabulous Market Niche $150,000

Exciting Residential and Commercial and Window Cleaning Opportunity $30,000

Pizza Hut - Newcastle $275,000 See Thru Cleaning - Exciting Residential and Commercial and Window Cleaning Opportunity $30,000 National Tiles - Newcastle Area $220,000

Bright Eyes Sunglasses - Maitland Area $150,000 Red Rooster Opening May 2015 $850,000 Fantastic Pizza Hut Opportunity in the Beautiful Hunter Valley $197,000

PoolWerx - Newcastle New Opportunity $90,800 Bright Eyes Sunglasses - Newcastle $150,000

Pizza Hut - Fantastic Opportunity in the Beautiful Hunter Valley $197,000 Sub Sandwich Franchise - New England Region, NSW $185,000

Established Mobile Coffee Van Franchise For Sale $118,000

Attention Northern Beaches Business Owners POA

FRANCHISE BUYER

February-March 2015

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Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Attention Lower North Shore Business Owners POA

Are you a sugar-holic? Now is your chance to own one of the most delectable franchises! $350,000

Noodle Box - Coffs Harbour, NSW From $250,000 + GST $250,000

Lone Star Rib House - Set to Open in 2015! Prime Location in Westfield Woden $800,000

Noodle Box - Grafton, NSW From $250,000 + GST $250,000

Existing company sites/territories for sale, available across Sydney - First-time franchises are being offered for this unique business! Donâ&#x20AC;&#x2122;t let this opportunity pass you by! $49,000

Noodle Box - Casino, NSW From $250,000 + GST $250,000 Burger Urge - Ballina, NSW $325,000 + GST - Great Opportunity $325,000 Noodle Box - Lismore, NSW From $250,000 + GST $250,000

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Lava Carts Richmond - New Opportunity $80,000 Sub Sandwich Franchise - Lithgow $290,000 + SAV Lone Star Rib House Set to Open in 2015! Prime Location in Gungahlin $800,000

Price Attack Tweed City $91,663 Endota Spa - Bowral $100,000

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February-March 2015

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Victoria

Building & Pest Inspections Using Thermal Imaging Technology $40,000

Eat Fresh in the East $599,000 Wok&Go Master Franchise Australia POA Attention Melbourne Business Owners POA

Attention Melbourne Western Suburbs Business Owners POA Premium Rental Business in Western VIC $389,000 Rent the Roo Cairnlea VIC $389,000

Attention Cafe Business Owners POA

Car Detailing Mobile $42,000

Chipmunks Playland and Cafe Caroline Springs Region - New Opportunity $450,000

Childrens Play Centre Parties and Cafe Turn the Fun into High Profits $350,000

Hairhouse Warehouse Brimbank S/C, Deer Park, VIC $295,000

Home Care Assistance Senior Care Business $60,000

Midas Hoppers Crossing VIC for Sale! $289,000

GNC QV - Melbourne, VIC $150,000

Premium Cafe Franchise in Highpoint Shopping Centre, VIC $569,000

Pets Paradise Victoria - Various Locations Available POA

Gametraders Highpoint Shopping Centre, VIC $145,000

FRANCHISE BUYER

February-March 2015

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Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

GNC Watergardens S/C Taylors Lakes, VIC $129,000 Essential Beauty Watergardens - Taylors Lakes, VIC $199,000

c l a s s i f i e d s

Hairhouse Warehouse - Waverley Gardens Shopping Centre $150,000 Pack & Send - Dandenong $249,000

Attention Melbourne Northern Suburbs Business Owners POA GNC Airport West Shopping Center for Sale! $199,000 Curves Gym - Greensborough, VIC $180,000

Attention Melbourne South Eastern Suburbs Business Owners POA Attention Melbourne Bayside Suburbs Business Owners POA Nutshack Waurn Ponds Geelong, VIC Open to Offers

ABS - Balwyn, VIC $199,000 Healthy Life - The Pines Shopping Centre, Doncaster East $99,950 Noodle Box - Chirnside Park, VIC $250,000

Lenards Geelong, VIC for Sale! All Offers Considered Hip Pocket Workwear - Geelong, VIC $359,000 Crust Gourmet Pizza Bar - Geelong, VIC $279,000

Sleepy’s - Richmond VIC $60,000 + SAV

Brumby’s Franchise - Geelong, VIC Asking for All Offers

Attention Melbourne Eastern Suburbs Business Owners POA

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February-March 2015

FRANCHISE BUYER

c l a s s i f i e d s Mix&Go Froyo Franchise - Geelong, VIC $99,000

Red Rooster - Shepparton, VIC $799,000

Pizza Hut - Geelong, VIC $279,000

Xpresso Delight - Montrose Territory, VIC $35,000

Wendy’s - Geelong, VIC $249,000

Donut King Fountain Gate Buy Below Setup Cost $139,000

Hudsons Coffee - Ballarat, VIC $329,000

Health and Supplements Store $109,000

Pedders Suspension Pakenham $190,000

Red Rooster - Mildura, VIC $699,000 Donut King - Mildura, VIC $299,000 Premium Fast Food Takeaway Restaurant/ Drive-Thru Outlet Bendigo POA

Postoffice - General Store - Fuel - Bottle Shop - 1 hour Melbourne $129,000

Building & Pest Inspections Using Thermal Imaging Technology $40,000 Red Rooster - Bendigo, VIC $1,050,000

FRANCHISE BUYER

February-March 2015

Attention Mornington Peninsula Business Owners POA Attention Cafe Business Owners POA

Gloria Jean’s - Echuca, VIC $149,000

Bicycle Centre - Warragul $170,000

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Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

c l a s s i f i e d s

Asian Noodle Bar Cafe - Mornington, Victoria $249,000

Australia Post - Brisbane North, QLD $250,000 + SAV

Noodle Box - Mornington, Victoria $249,000

Coffee Club - Bribie Island, Brisbane $350,000 + SAV Bank of Queensland - Brisbane West $399,950 Jetts Fitness - Brisbane North $499,000

Queensland Attention Cafe Business Owners POA

Bridgestone Service Centre - Caboolture $550,000 + SAV ($165,000 approx.)

Burger Urge - Redcliffe, Windsor and Ashgrove $250,000 - $350,000 + SAV + GST

King of Knives - Brisbane $325,000

Pizza Capers - Carseldine, Brisbane $399,000

Noodle Box - Brisbane North $250,000

Muffin Break - Strathpine - Established Store With Recent Fitout and Fully Trained Staff. Nothing to be Done - Just Move In $395,000

Zarraffas Coffee House - Redcliffe, Brisbane Coming Soon! $550,000 + SAV Michels Patisserie - Arana Hills $349,950 + SAV

Fernwood Fitness - Brisbane North $695,000 + SAV

Ultratune Auto Service Centre Hamilton, Brisbane $299,950

Supanews Xpress - Brisbane $79,000

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February-March 2015

FRANCHISE BUYER

c l a s s i f i e d s

Attention Brisbane Western Suburbs Business Owners POA

Fruition Tuition - Redcliffe, Clontarf, Brisbane - Family Ill Health Forces Sale - Vendor Considering All Offers $75,000 ABS Automotive Service Centre - Brisbane North Coming Soon $377,000

Gelare - South Bank - Coming Soon! Register Your Interest Now! $295,000 + SAV $295,000

SNAP Milton - Brisbane $399,950 Bing Boy Urban Asian Street Food Chermside Opportunity Now Available Contact Us for More Information $150,000 - $260,000 (average franchisee costs)

Muffin Break - Valley Centre Plaza $395,000 Pizza Hut - Indooroopilly $390,000 + SAV

February-March 2015

Pizza Hut - Southside Location - $445,000 + SAV - Strong Sales Turnover $445,000 Gelare - South Bank - Coming Soon! Register Your Interest Now! $295,000 + SAV $295,000

Attention Brisbane Northern Suburbs Business Owners POA

FRANCHISE BUYER

Jetts Fitness, Victoria Point, QLD - NOW $160,000 + SAV - New Condition Uder Half New Cost $160,000 + SAV Muffin Break - Victoria Point - $230,000 + SAV - Includes $77,000 Refit $230,000

Muffin Break - Toombul $399,950

Attention Brisbane Southern Suburbs Business Owners POA

Jetts Fitness - South Brisbane - Coming Soon! Register Your Interest Now! - $285,000 + SAV $285,000

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Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Jetss Fitness - Brisbane South - Coming Soon! Register Your Interest Now! - $285,000 + SAV $285,000 Crust Gourmet Pizza - Annerley - $440,000 + SAV - ANP High $100,000’s $440,000 MBE Eight Mile Plains, QLD - $270,000 + SAV - Lifestyle Hours, Strong Growth $270,000 Pizza Hut - Browns Plains Grand Plaza Restaurant - Register Your Interest Now! $1.8M + SAV $1,800,000 Stepz Fitness - Upper Mount Gravatt - Now $199,000 + SAV - New Condition - Well Under New Cost $199,000 Toscani’s - Brisbane Southside Location Register Your Interest Now! $530,000+ SAV $530,000 Toscani’s - Brisbane Southside Location Register Your Interest Now! $530,000+ SAV $530,000 Pizza Capers - Meadowbrook - $99,000 + SAV - Coming Soon $99,000

c l a s s i f i e d s

Noodle Box - Carindale, QLD - $110,000 + SAV - Runs Under Management, Huge Opportunity $110,000 Noodle Box - Carindale, QLD - $110,000 + SAV - Runs Under Management, Huge Opportunity $110,000 + SAV Burger Urge - Carindale - $400,000 + GST Great Opportunity $400,000 Burger Urge - Cleveland - $375,000 + GST Great Opportunity $375,000 Submarine Sandwich Restaurant - East Brisbane - Now $190,000 + SAV - Great Low Entry Opportunity $190,000 Submarine Sandwich Restaurant - East Brisbane - Now $190,000 + SAV - Great Low Entry Opportunity $190,000 + SAV Brumby’s - Bayside, QLD - $199,000 + SAV Strong Sales and Profits $199,000 Brumby’s - Brisbane Bayside, QLD - $199,000 + SAV - Strong Sales and Profits $199,000

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February-March 2015

FRANCHISE BUYER

c l a s s i f i e d s Eagle Boys Pizza - Gold Coast - Urgent Sale Required $140,000 + SAV Attention Cafe Business Owners POA

Shingle Inn - Toowoomba, QLD - $150,000 + SAV - Less Than Half oF a New Store! $150,000 Shingle Inn - Toowoomba, QLD - $150,000 + SAV - Less Than Half oF a New Store! $150,000

Price Attack Australia Fair $286,505

Andersens - Roma, QLD $400,000

Price Attack The Pines $86,635

Xpresso Mobile Cafe - Caloundra, QLD $119,500

Burger Urge - Springfield - $375,000 + GST Great Opportunity $375,000

Primal Pantry - Sunshine Plaza, Maroochydore, QLD $350,000

Lenard’s Springfield & Kenmore Coming Soon! $630,000 + SAV Register Your Interest Now! $630,000

Bucking Bull - Sunshine Plaza, Maroochydore, QLD $150,000

Pizza Hut - Augustine Heights (Brookwater) $595,000 + SAV $595,000 Lenard’s Springfield & Kenmore Coming Soon! $630,000 + SAV Register Your Interest Now! $630,000

Pizza Hut - Currimundi, QLD POA Beaumont Tiles - Noosa/Cooroy/Gympie, QLD From $260,000 - $310,000 + GST

Bridgestone - Ipswich $295,000 + SAV Impressive Interim Results $295,000 42

FRANCHISE BUYER

February-March 2015

www.FranchiseBuyer.com.au

Zarraffa’s Coffee - Noosafair, QLD $149,500

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

c l a s s i f i e d s Night Owl - Bundaberg, QLD $399,000

Snap Printing - Sunshine Coast, QLD $200,000

Night Owl - Bundaberg, QLD $399,000

Xpresso Mobile Cafe - Noosa, QLD From $119,500 + GST Attention Sunshine Coast Business Owners POA

Chipmunks Playland & Cafe - Bundaberg, QLD From $450,000 - $550,000 + GST Muffin Break - Sugarland Bundaberg, QLD $249,000

Attention Cafe Business Owners POA Price Attack Kawana - Shoppingworld, QLD $121,000 Local Appliance Rentals - South Burnett, QLD $925,000

Highly Profitable Opportunity in Bundaberg $575,000 Outback Jacks Bar & Grill - Gladstone, QLD From $400,000 - $800,000 + GST Jamaica Blue - Gladstone, QLD $385,000

Gelatissimo - Hervey Bay, QLD From $350,000 - $450,000 + GST

Ultra Tune - Gladstone, QLD $299,000

Beaumont Tiles - Hervey Bay, QLD $250,000 Red Rooster - Maryborough, QLD $149,000

Eagle Boys Pizza - Tannum Sands, QLD $149,000 Endota Spa Gladstone, QLD $230,000

Bridgestone - Bundaberg, QLD $575,000

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February-March 2015

FRANCHISE BUYER

c l a s s i f i e d s Granite Transformations - Central Queensland $449,000

The Source Bulk Foods - Mackay, QLD $150,000

Pizza Capers - Gladstone, QLD $230,000

Eagle Boys Pizza - Whitsunday, QLD $55,000

Chipmunks Playland & Cafe Rockhampton, QLD From $450,000 - $550,000 + GST

Cold Rock - Airlie Beach, QLD $199,000

National Tiles - Rockhampton, QLD From $220,000 - $300,000 + GST

Chipmunks Playland & Cafe Townsville, QLD From $450,000 - $550,000 + GST

Pizza Capers - Rockhampton, QLD $199,000

Xpresso Mobile Cafe - Townsville, QLD From $119,500 + GST

Gelatissimo - Rockhampton, QLD From $350,000 - $450,000 + GST

Baskin Robbins - Deeragun, QLD $130,000

The Source Bulk Foods - Rockhampton, QLD + GST

National Tiles - Townsville, QLD From $220,000 - $300,000 + GST

Jaymak - Rockhampton, QLD $55,000

Endota Spa - Townsville, QLD - New Opportunity $260,000

The Coffee Club - Canelands, Mackay Riverfront, QLD POA

Eagle Boys Pizza - Fairfield Waters, QLD $299,900

Chipmunks Playland & Cafe - Mackay, QLD $450,000

Eagle Boys - Vincent, QLD $199,900

FRANCHISE BUYER

February-March 2015

www.FranchiseBuyer.com.au

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

c l a s s i f i e d s Domino’s - Bagara, QLD - New Site! From $350,000 - $600,000 + GST

New Zealand Natural Castletown Townsville, QLD $79,000

Domino’s - Charters Towers, QLD - New Site! From $350,000 - $600,000 + GST

Endota Spa - Magnetic Island, QLD $125,000

Domino’s - Mareeba, QLD - New Site! From $350,000 - $600,000 + GST

Lava Carts - Townsville, QLD $80,000 + GST

Domino’s - Chinchilla, QLD From $350,000 - $600,000 + GST

TermiCam - Townsville, QLD From $40,000 - $50,000 + GST

New York Slice Pizzeria - Caxton Street Expressions of Interest

La Porchetta - Townsville, QLD $399,000 The Source Bulk Foods - Townsville, QLD $150,000 International Sub Marine Sandwich Franchise - Townsville $695,000 Sales Up Over 20%! $139,500 Lone Star Rib House - Cairns, QLD From $400,000 + GST

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February-March 2015

FRANCHISE BUYER

c l a s s i f i e d s South Australia

Western Australia

Smoothie Factory Master Franchise Opportunity - SA $380,000

Own Your Own Recruitment Business $199,000 Thriving West Perth Cafe for Sale $229,000 + SAV

Bridgestone Service Centre $345,000

Kleenit - Northern Suburbs, Perth, WA $74,000

Bing Boy - Churchill Centre $206,000

Popular Cafe in Subiaco $249,000

Bean Bar - Currie Street $120,000

Croissant Express - St Martins Tower, St Georges Terrace, WA $249,000

Red Rooster - Mount Gambier $734,000

Building Inspection Business - WA Master Franchise $1,199,000

Bakers Delight - Whyalla POA Transition Hair Group - North Adelaide $495,000

Wok & Go, Australian Master Franchise Rights POA Muzz Buzz - Albany, WA $149,000

Copyfax Stationers - Croydon Park $149,000 + SAV Gametraders - Seaford $300,000

FRANCHISE BUYER

February-March 2015

Noodle Box - Perth Southern Suburbs $250,000

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Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Options Optometrists - Cannington $200,000

c l a s s i f i e d s

Burger Restaurant - Perth Southern Suburbs $149,000 + SAV

Massive Reduction! Bright Eyes Cannington $99,000+ SAV

Gifts & Cards Store - Perth Southern Suburbs $399,000 + SAV

House of Ernest - Garden City Booragoon $500,000 Mix&Go FroYo - Fremantle, WA $280,000 + GST

An Exciting New Snap Centre Model Could be Yours in Kensington From $200,000 Coming Soon! Sub Sandwich Franchise - Perth Southern Suburbs $620,000 + SAV

1300 Home Tutor Perth Southern Suburbs $45,000

Lava Carts - Pinjarra - New Location $200,000

Lava Carts - Perth Southern Suburbs $80,000 Price Attack - Innaloo Shopping Centre $259,000 Sumo Salad - Joondalup Square - New Site $399,000 Coming Soon! Ian Diffen City Discount Tyres - Maddington $269,000 + SAV

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February-March 2015

FRANCHISE BUYER