Franchise Buyer, Vol 4. Issue 2, 2016 by franchise buyer

FRANCHISE Buy, Grow, Sell! March 2016 Vol. 4 Issue 2

BUYER www.franchisebuyer.com.au

Xpresso Mobile Cafe

Creating Little Coffee Empires

s Includeise Franchale for S eds Classifi

5 Things to know before you buy a franchise

The life cycle of a business and its owner

ALSO INSIDE: INSPIRED READING • APP CHAT • WEBSITES WE LOVE

Highlights • Xpresso Mobile Cafe: Creating Little Coffee Empires

• “ The fight to give you money” by Glenn Walford and Leona Devaz • “5 Things to know before you buy a franchise” by Peter Knight and Kate Groom

Contents

• “ The life cycle of a business and its owner” by Len Ferguson

March 2016 Vol. 4 Issue 2

• “Cannibalisation: What is a reasonable distance between stores” by Peter Buckingham, CFE • “Clearing up cashflow confusion” by Emma Webb

• “Franchising code: Avoiding the traps” by Dr. Michael Schaper

04 Cover Story Xpresso Mobile Cafe: Creating Little Coffee Empires 08 Market Happenings • New Franchising Board chair appointed — Billson aims to boost buoyant sector • Swiss chain opens largest Australasian boutique • Eagle Boys trials “world’s first” Virtual Drivethru • Domino’s serves up pizza delivery robot 13 Special Feature The Fight to Give You Money Brands in Action 16 Kleenit 20 First Class Capital 27 Base Zero 28 Chem-Dry 32 Degani 34 Boost Juice 38 Fibrenew 18 Business 101 5 Things to Know Before You Buy a Franchise 22 Broker The Life Cycle of a Business AND its Owner 24 Store Location Cannibalisation: What is a Reasonable Distance Between Stores

• Brands in Action: Kleenit, First Class Capital, Base Zero, Chem-Dry, Degani, Boost Juice and Fibrenew Grab a FREE copy of Franchise Buyer Special Edition 2016 #1 print magazine at Qantas airline lounges across the country.

30 Finance

Clearing Up Cashflow Confusion

36 Franchising Code

Franchising Code: Avoiding the Traps

40 Events 43 Websites We Love 44 Inspired Reading 45 Technology

Price Alerts & Latest Listings

Serious Offers & 10 Other Sales Terms

45 Franchise Classifieds

• eBooks, online resource and mobile/web apps All the best, Glenn Walford Founder, Franchise Buyer www.franchisebuyer.com.au PUBLISHED BY Franchise Media Group Pty Ltd Editor Glenn Walford glenn@franchisebuyer.com.au Content & Production Editor Annaliza Lopez editor@franchisebuyer.com.au Design Katherine Bercasio Contributors Peter Buckingham, CFE Leona Devaz Len Ferguson Kate Groom Peter Knight Dr. Michael Schaper Emma Webb Opinions expressed in Franchise Buyer are not necessarily those of Franchise Buyer or the Publisher. Persons entering into a franchise agreement are strongly urged to seek their own independent advice. All material is copyright and reproduction in whole or in part is not allowable unless specific permission from the Editor is provided.

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Cover Story

Not one, but two BIG reasons to join Xpresso Mobile Cafe

The ability to easily get a second Xpresso Mobile Café van on the road, represents a genuine opportunity for new and existing franchisees to now become a mobile coffee magnate in their territory. By Leona Devaz

presso Mobile Café franchisees are making money. Earlier this year, John Kay, a Logan, Queensland based franchisee started his second business. It is the first time for the mobile coffee van franchise (and John!) and is only the start of things to come. Managing Director Jonathan Payne, says it is testament to two factors, the first: “the system works. If you are not making money, you won’t get a second van. We assist franchisees to get into their second van at cost and we have a finance solution to get them onto the road”. The “rent-to-own finance solution” is equivalent to selling 20 extra cups of coffee a day and one of the keys to affording a second van. “It is very competitively priced, at what is effectively 20 x $4.50 cups of coffee per day or $630 per week. This is for our lead-in van - the Hyundai iLoad which includes of course our standard full fitout and signage”. (NB stock and training is extra). The second factor is an entrepreneurial spirit. “This franchisee ( John) looks at the bigger picture and he is robust. We are in a relationship where we support each other – that is what the franchisor\franchisee relationship is all about”. 4

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

Franchisees within the Xpresso Mobile Café network can operate their second van anywhere within their territory. This premium mobile coffee franchise prides itself on giving large territories – enough for franchise partners to support an additional 2-3 vans, if they choose. “It is all about assisting each other to succeed”, Mr. Payne explains. Everyone has the ability to do it – it is up to them, we don’t push them”. In a competitive coffee landscape, he believes this point of difference is crucial. The ability for franchisees to add more than one van is an important part of the business model so that “franchisees get the best out of their large territory (geographical area). Their first van will only generally cover about 20% of their given territory so if they want scalability and to build a mini empire... the option is certainly there”. Mr Payne adds, “our competitor’s pigeonhole them into small areas, whereas, we genuinely want people to succeed” As franchisees adjust to adding a second van into their territory, Xpresso Mobile’s level of support does not change. “Each new van only attracts our standard stepped weekly fixed franchise fee, there are no upfront franchise fees for the second van!” For franchisee John Kay, Logan is an area of commercial and light industrial businesses, and there is a

Cover Story

need for employees to be served high-end coffee and cold lunch products, “the morning solution and lunch solution”. The food offering is popular, and an area the business is starting to place a focus on. An exclusive partnership with Di Bella coffee has given Xpresso Mobile Café another edge, actively promoting a philosophy of ‘Crop to Cup’. This ethos focuses on supporting communities who are the source of the coffee products as, “sustainability is a huge part of who we are”. The green buying program not only improves the quality of the green beans, but also creates value for franchisees. “We also use biocups, so all our cups are

compostable”. He says 99% of cups have plastic component around them, and are not biodegradable. With the vans fully equipped to deliver the product, Mr. Payne jokes the fit out is worth more than the van itself ! But, it is level of detail that is meeting their client’s expectations for great coffee and service. “We are serious about helping our franchisees achieve their small business dreams rather than just being a franchise fee slave to franchisors. It’s also a great step towards passive income and of course the income tax and GST advantages of renting over standard finance is extraordinary”.

We are serious about helping our franchisees achieve their small business dreams rather than just being a franchise fee slave to franchisors.

FIND OUT MORE www.xpresso.com.au Phone: 1300 655 559

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Price Alerts & New Listings

National Franchise Price Alerts & New Listings Australian Capital Territory Outback Jack’s

Belconnen, ACT Call: 0419 263 014 Email: michael.newham@ franchisebrokers.com.au

$300,000

New South Wales PEDDERS SUSPENSION

Hornsby, NSW Call: 04 0236 4591 Email: sartaj@franchisebrokers.com.au

$395,000 + SAV

GET MORE INFORMATION

SUB SANDWICH

Northwest Marketown, NSW Call: 04 0236 4591 Email: sartaj@franchisebrokers.com.au

$495,000 + SAV

GET MORE INFORMATION

DOMINO’S

Auburn, Sydney West, NSW Call: 04 1826 6917

$650,000

GET MORE INFORMATION

MICHEL’S PATISSERIE

Bonnyrigg, NSW Call: 04 0482 4085 Email: andrew.wilcox@ franchisebrokers.com.au

$195,000

GET MORE INFORMATION

Donut King

Lake Haven, NSW Call: 0447 273 287 Email: james.taylor@franchisebrokers. com.au

$425,000

Beaumont Tiles

Rutherford, NSW Call: 0447 273 287 Email: james.taylor@franchisebrokers.com.au

$350,000

Lenard’s Wagga

Wagga, NSW Call: 0419 263 014 Email: michael.newham@ franchisebrokers.com.au

$150,000

Queensland POPULAR CAFE

BLAXLAND EAST NEWSAGENCY NSW Call: 04 0482 4085 Email: andrew.wilcox@ franchisebrokers.com.au

$97,500 + SAV

Grand Central Toowoomba, QLD Call: 0417 551 445 Email: leo@franchisebrokers.com.au

$520,000 + SAV

GET MORE INFORMATION

GET MORE INFORMATION Whilst all care is taken to present correct information, please also refer to the most current website listing and/or contact the broker.

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

Price Alerts & New Listings

THE COFFEE CLUB

Bulimba, QLD Call: 0417 551 445 Email: leo@franchisebrokers.com.au

$885,000 + SAV

GET MORE INFORMATION

THE COFFEE CLUB

Calamvale, QLD Call: 0417 551 445 Email: leo@franchisebrokers.com.au

$495,000 + SAV

GET MORE INFORMATION

HAIRHOUSE WAREHOUSE

Cairns Stockland Earlville, QLD Call: 04 1554 3469 dione@franchisebrokers.com.au

$175,000 + SAV

GET MORE INFORMATION

PURE PROTECT

Townsville, QLD Call: 04 1554 3469 dione@franchisebrokers.com.au

$265,000

GET MORE INFORMATION

South Australia BASKIN ROBBINS

Everton Park, QLD Call: 0467 051735 Email: russ@franchisebrokers.com.au

$239,000

GET MORE INFORMATION

BRUMBY’S BAKERY

Wavell Heights, Brisbane North, QLD Call: 0467 051735 Email: russ@franchisebrokers.com.au

$340,000

GET MORE INFORMATION

CHIPMUNKS INDOOR PLAYLAND & CAFE

Everton Park, Brisbane North, QLD Call: 0467 051735 Email: russ@franchisebrokers.com.au

$399,000

AROMA CAFE

Mawson Lakes, SA Call: 08 8272 8435 Email: james@franchisebrokers.com.au

$180,000 + SAV

GET MORE INFORMATION

PRICE ATTACK

Burnside, SA Call: 08 8272 8435 Email: james@franchisebrokers.com.au

$235,000 + SAV

GET MORE INFORMATION

Victoria MUFFIN BREAK

Bendigo, VIC Call: 04 0968 6292 Email: rod@franchisebrokers.com.au

$749,000

GET MORE INFORMATION

PIZZA HUT

JETTS FITNESS

Narangba, Brisbane North, QLD Call: 0467 051735 Email: russ@franchisebrokers.com.au

$659,000

Geelong, VIC Call: 04 0968 6292 Email: rod@franchisebrokers.com.au

$169,000

GET MORE INFORMATION

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

News

Market Happenings Find out what the movers and shakers in the Australian franchise sector have been up to.

New Franchising Board chair appointed — Billson aims to boost buoyant sector The $144 billion annual turnover franchise sector is set for a new era with the appointment of former Federal Cabinet Minister Bruce Billson to the Board of the Franchise Council of Australia (FCA) as Executive Chair. The FCA’s mission is to support the growth and success of franchising, and the appointment of Mr Billson to lead the FCA Board is aimed at further boosting vitality in the sector. Mr Billson is keen to continue to support entrepreneurial women and men in the Australian economy in his post-political life and believes that the FCA Board role is an excellent fit for his skills, experiences and ambition to continue to “energise enterprise”. He has long been supportive of franchising, including introducing reforms aimed at maintaining a mutually supportive relationship between franchisors and franchisees. “Franchising is a wonderful model for entrepreneurship, where people can be in their own business but not be on their own for this commercial journey,” Mr Billson said. “The experience and knowhow made available by franchise systems and the drive and entrepreneurship of franchisees combined make franchising a very resilient business model during and post-GFC. With improved business conditions, now is the time to take Australia’s leading role in franchising to the next level and grow the number of first-class systems, investors and livelihoods made possible by franchising.” Mr Billson added, “I am excited to be able to work with the FCA Board, executive team and membership to build on the positive momentum in franchising by continuing to nurture confidence in this model of commerce, the capacity of the sector and our commitment to quality to ensure more people see franchising as a pathway to a more prosperous future. There is considerable scope to expand the appeal of franchising, particularly to the increasing number of women and young people looking to ‘have a go’ in their own business, by adding to the 79,000 independently owned and operated franchised outlets. Our export markets are also ripe and ready for successful and proven Australian franchise systems to expand their reach.” In addition to Mr Billson’s Board appointment, the Franchise Council will shortly be appointing a new CEO with the Board keen to reset, renew and reenergise 8

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

Bruce Billson has been appointed as the new Executive Chair of the FCA.

the value, contribution and representation of the FCA. Outgoing FCA Chairman and PACK & SEND Founder and CEO, Michael Paul, said the Board felt the time is right to expand the organisation’s positive outreach and engagement to boost the understanding and profile of franchising in order to increase membership, sector investment and education. “Great franchise systems backed by informed investors able to access learning and training opportunities are the best conditions to encourage people to invest, recruit and expand,” Mr Paul said. “With more than 1100 operating franchise systems in Australia employing 460,000 people, franchising is an important and positive contributor to our economy and needs to be well represented, nurtured and promoted in order to fulfill its potential to contribute even more to Australia.” Mr Paul added, “The FCA is certain that the future of franchising is very positive and the Board has taken decisive action to reshape the industry body to be able to add greater value for franchisors, franchisees and sector service providers as franchising continues to grow. The positivity, experience and passion of Mr Billson will enhance the Board’s interaction with the executive team to enhance the FCA’s performance, help raise the public profile and understanding of franchising and improve how the sector’s value and benefits are communicated to the broader community.” www.franchise.org.au

News

Eagle Boys trials “world’s first” Virtual Drivethru

Eagle Boys Pizza unveiled a Virtual Drivethru, allowing customers to have pizza delivered to their car when they stop by their local store. The technology allows customers to let the store know upon arrival with the simple push of a button, allowing the team members to know exactly when they need to step outside with the customer’s meal. The trial will begin at Eagle Boys Deeragun, Fairfield Waters, Kirwan and Vincent in the Townsville area, with customers invited to request the service when they order their pizzas via the Eagle Boys online ordering sites and apps. The Virtual Drivethru customer option has been in production for 18 months, with Eagle Boys’ Research and Development Team recently working with Australian technology company, Delivery Command. Should the trial be successful, it will be rolled out across the Eagle Boys network nationwide. Read more

Swiss chain opens largest Australasian boutique Swiss ice cream chain, Movenpick, has opened its largest boutique in Australasia with the opening of a franchise in Sydney’s CBD. The new store, opened earlier this month on George Street, adds to the

Domino’s serves up pizza delivery robot

Domino’s Australia has turned a military robot into a pizza delivery droid. DRU (Domino’s Robotic Unit), a prototype of what Domino’s says is the world’s first autonomous pizza delivery vehicle, was unveiled in Brisbane on March 17, 2016. The fast food retailer built the droid with Australian start-up Marathon Robotics using a robot sourced from the military and its own technology, including Domino’s GPS tracking data. DRU, which could spell the beginning of the end of the pizza delivery boy, has a sensory system that uses lasers to move around obstacles in its path to travel unassisted to a customer’s address. The four-wheeled robotic unit travels up to speeds of 20 km/h and is designed to cruise on footpaths, trails and bike paths. When it

company’s network of 300 boutiques worldwide with 25 situated across Australia. The boutique’s footprint of 175 sqm includes a coffee lounge, modern booths, communal banquettes and wooden benches. Read more

reaches its destination, the customer enters a security code in their phone to tell the robot to open its locked storage compartment and deliver the pizza. Domino’s says it all began in 2015 with a microchip and a big idea and finished with months of testing. Autonomous drones and cars still need to pass a number of regulatory hurdles and challenges before they are delivering pizza on Australian streets. Read more

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Serious Offers & Other Sales Terms

s r e f f O s u o Seri ductions • Price Rcek Sales • Qui nvited • Offers I New South Wales DONUT KING

Coffs Harbour, NSW Call: 04 1777 8587 Email: mick@franchisebrokers.com.au

$540,000 + SAV (Price Reduction)

PAINT PLACE

Collaroy, NSW Call: 04 0236 4591 Email: sartaj@franchisebrokers.com.au

$299,000 + SAV (Price Reduction)

SUMO SALAD

Call: 04 1826 6917 Parramatta, NSW Email: warren@franchisebrokers.com.au

$349,000 + SAV

Pizza Capers

Edgeworth, NSW Call: 0447 273 287 Email: james.taylor@franchisebrokers.com.au

make an offer

Jamaica Blue

Eastgardens, NSW Call: 0411 745 678 Email: bob.boswell@franchisebrokers.com.au

$350,000

Queensland FREECHOICE TOBACCONIST Sunnybank, QLD Call: 0417 551 445 Email: leo@franchisebrokers.com.au

$178,000 + SAV (Price Reduction)

Appetitos

Parramatta, NSW Call: 0418 266 917 Email: warren@franchisebrokers.com.au

Price: $420,000

Sub Sandwich

Rockdale Plaza, NSW Call: 0447 273 287 Email: james.taylor@franchisebrokers.com.au

$245,000

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

JETTS FITNESS

Darra, QLD Call: 0417 551 445 Email: leo@franchisebrokers.com.au

$399,000 + SAV (Price Reduction)

KWIK KOPY

Darra, QLD Call: 0417 551 445 Email: leo@franchisebrokers.com.au

$185,000 + SAV

Serious Offers & Other Sales Terms

BOOST JUICE

Mobeel, QLD Call: 0417 778 587 Email: mick@franchisebrokers.com.au

$320,000 + SAV (Price Reduction)

EAGLE BOYS

Brisbane North, QLD Call: 0467 051735 Email: russ@franchisebrokers.com.au

EAGLE BOYS

Vincent, QLD Call: 04 1554 3469 Email: dione@franchisebrokers.com.au

$155,000 (Price Reduction)

THE COFFEE CLUB

Noosa Civic, QLD Call: 04 1554 3469 Email: dione@franchisebrokers.com.au

$359,000

$149,000 (Price Reduction)

South Australia SALSA’S FRESH MEX

Chermside, QLD Call: 0467 051735 Email: russ@franchisebrokers.com.au

$395,000

HOG’ BREATH CAFÉ

Adelaide, SA Call: 08 8272 8435 Email: james@franchisebrokers.com.au

$120,000 (Quick Sale)

SUBMARINE SANDWICH Brisbane North, QLD Call: 0467 051735 Email: russ@franchisebrokers.com.au

$87,500 (Price Reduction)

SLEEPY’S

Gepps Cross, SA Call: 08 8272 8435 Email: james@franchisebrokers.com.au

$115,000 + SAV (Quick Sale)

Victoria AUSTRALIA POST

Freshwater Cairns, QLD Call: 04 1554 3469 Email: dione@franchisebrokers.com.au

Essential Beauty

$99,000 (Price Reduction)

Watergardens, VIC Call: 0409 686 292 Email: rod@franchisebrokers.com.au

EAGLE BOYS

Endota Spa

Fairfield Waters, QLD Call: 04 1554 3469 Email: dione@franchisebrokers.com.au

$205,000 (Price Reduction)

$299,000

Warrnambool, VIC Call: 0409 686 292 Email: rod@franchisebrokers.com.au

$59,000

Whilst all care is taken to present correct information, please also refer to the most current website listing and/or contact the broker.

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Steve Finn Co-founder and CEO

Become a Franchise Broker! Join Australia’s Largest Network of Specialist Franchise Brokers

62,000

We are the

Franchises To Be Sold In The Next 5 Years!

Largest Advertiser of Franchises for Sale in Australia

HOW MANY WILL YOU SELL? In 2014 there were an estimated 87,300 franchise businesses operating in Australia. The growth of this sector is phenomenal

1,225 Franchising Systems in Australia

with approximately 1,700 new franchises per year since 2005! Franchise owners sell their businesses on average every 7 years of ownership. That’s more than 12,400 franchise

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businesses changing hands this year.

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Special Feature

吀栀攀䘀椀最栀琀吀漀䜀椀瘀攀夀漀甀䴀漀渀攀礀

entire franchise networks. While their competitive solutions may differ, they all agree on one thing – the current lending practices in Australia are weighted with both pros and cons. Wondering how to fund growth as a business owner and minimize problems associated with servicing debt? These industry experts share their insights.

Why you need to do your homework and fully understand the financial product you are committing to.

Cashflow It© specialises in providing financial solutions to the Australian franchise sector, licensing arrangements and member Is this a good time to finance your business? buying groups. They are There are many attractive lending options for part of publicly listed ‘Thorn SME’s, but how do you choose which credit Group Limited’ and have policies focused on ensuring is right for you and understand what the compliance with prudent consequences really are? lending practices. Founder By Glenn Walford & Leona Devaz & Managing Director, James Scurr says while the current trend from some lenders is to “draw customers in with extended repayment free usiness finance and the importance of the SME periods”, in most instances, clients do not fully Business sector to the Australian economy is a powerful finance and the importance of the SME sector to the state of play at present. On one hand, you have a Australian economy is a powerful state of play at present. proliferation of lenders in the SME and small business On one hand, you have a proliferation of lenders in sector and on the other, traditional lenders operate closely the SME and small business sector and on the other, with franchise networks in their communities and also in traditional lenders operate closely with franchise networks their relationships with accountants and finance brokers. in their communities and also in their relationships with We spoke in detail with the leaders of three key accountants and finance brokers. players in the franchise finance market and beyond, We spoke in detail with the leaders of three key Cashflow It, Fifo Capital and First Class Capital. Their players in the franchise finance market and beyond, views are especially important, as they all work with Cashflow It, Fifo Capital and First Class Capital. Their franchise partners, broker partners and direct channels views are especially important, as they all work with with varying products to fund new stores, undertake store refurbishments, purchase new or used equipment, franchise franchise partners, broker partners and direct channels with varying products to fund new stores, undertake store re-sales and complete national equipment rollouts across

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Special Feature refurbishments, purchase new or used equipment, franchise re-sales and complete national equipment rollouts across entire franchise networks. While their competitive solutions may differ, they all agree on one thing – the current lending practices in Australia are weighted with both pros and cons. Wondering how to fund growth as a business owner and minimize problems associated with servicing debt? These industry experts share their insights.

吀栀攀䘀椀最栀琀吀漀䜀椀瘀攀夀漀甀䴀漀渀攀礀 Why you need to do your homework and fully understand the financial product you are committing to.

Cashflow It© specialises in providing financial solutions to the Australian franchise sector, licensing arrangements and member buying groups. They are part of publicly listed ‘Thorn Group Limited’ and have policies focused on ensuring compliance with prudent lending practices. Founder & Managing Director, James Scurr says while the current trend from some lenders is to “draw customers in with extended repayment free periods”, in most instances, clients do not fully understand “the impact and overall real cost of funds”. He explains while these sorts of products give “potential and existing franchisees a false sense of the profitability of their business in the period before the high repayments kick in”, the repayment period is anything but “free”.The true cost is actually built into the overall funding arrangements. How then do borrowers navigate the lending landscape of “approving funding without a thorough and robust assessment of applications”? Mr Scurr says it is crucial a person looking to invest in a business does not go into it with their “finance arrangements causing a significant drain on the business”. Essentially, “you need to think of the best case and worst case scenarios so you can give yourself the best chance of success”. • Understand the total cost of funding over the contract term. • Be aware of what your options are should your situation change i.e. selling the business or how to handle an under-performing business. • Even though it is in our nature at times to accept the easiest and quickest option to go forward; fully understand what you are about to commit to. When asked what he thinks the future looks like, Mr Scurr explains he is “not an economist, so I will leave the crystal gazing to the experts”. But irrespective of how the economy performs, “franchising has always been a very robust business model that contributes enormously to the Australian economy”.

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

Why borrowing money shouldn’t be easy, you need to jump through some hoops.

Fifo Capital has been operating for a decade and has funded in the vicinity of $700 million through their franchisees who specialise in helping SME’s with their cash flow requirements. Managing Director, Neil McMillan says they are sticking to traditional lending principles, unlike companies who are lending money “without fully thinking through the risk of default”. He says it is far too easy right now to get finance. “There are a lot of lenders who have almost forgotten about the traditional tried and tested ways to lend money”. Mr. McMillan says he sees a lot of companies stripping back on their “’normal’ criteria of credit lending risk and chasing market share at what I believe is at higher risk profiles than they previously were”. Lenders are under pressure to compete and this is compromising lending criteria which is “there to protect both lender and borrower. How then can SME’s in a growing environment (growth phase) gain assistance with periodic cash flow solutions? 1. Borrow from a trusted lender that you have confidence

Special Feature in, that is going to be here for the long term. 2. Expect to jump through some hoops (when borrowing money). If you are not required to present sound reasoning, data or facts as to your ability to service the loan, then that should give you some indication as to the practices of the lender. 3. Look at credit repayment facilities which allow you to spread payments over an extended period as opposed to having to fund purchases upfront. This reduces cash flow stresses and allows the business owner to get on with growing the business. When asked which sector is receiving a lot of the lending, Mr McMillan says “retail businesses. If there is a recession or dent in consumer confidence, then a number of these businesses lent to could fold and that could result in a lot of losses to the lender”. Does he think this is a continuing trend? “Yes I think so; I see this in perhaps the next 12-18 months”.

Why technology and product innovation are key.

First Class Capital is fundamentally about providing credit in a manner which is transparent, accessible and designed around facilitating future trade says Executive Director, Brad Prout. They have a strong technology focus and “provide access to credit in a way where the borrower may not even be thinking about, or frankly even need, a loan”. As the business is not industry or sector focused, Mr Prout says they do not want to be a “lender of last resort or focus on early stage or credit impaired borrowers”. He says there is an “emerging threat to bank’s revenue bases from technology focused non-bank lenders”. Where non-bank lenders are entering the Australian market, business owners are now being delivered a “choice of credit provider”. Mr Prout explains the loans are “substantially the same – typically six months’ installment based unsecured loans”. Where credit providers position themselves in the market as being ‘different to banks’ (because of their ‘flexible, innovative credit assessments and underlying data

Looking for finance for your franchise? Whole business finance, refit, cash flow or equipment finance, go to www.FinanceAFranchise.com.au

sources’), he says “there is varying degrees of truth in this. Many business lenders offer seemingly simple products, but the true cost of funding is hidden in what are called ‘factors’ rather than ‘interest’”. What can borrowers and business owners do to navigate this credit landscape? 1. Ensure the business model is fundamentally sound. 2. Focus on cash flow management and don’t be afraid to use credit sensibly within the business if to do so means increasing profitability. 3. Understand the benefits of using credit in your business. To do this, business owners must understand the true cost of funding they are proposing to use. Mr Prout says while increasing access to credit and choice is good, “the borrower must be comfortable with their ability to repay the loan and achieve the intended benefits”. He also believes governments need to closely monitor the use of credit by micro businesses, “to determine what protections (if any) should be afforded to the borrower”. In essence, doing your homework makes good business sense.

Final words: Neil McMillian: We are sticking to the traditional lending principles. We are not going to be reckless, and as a result we don’t suffer losses – in fact we have no provision in our business model to sustain losses. Brad Prout: Developments that increase access to credit on sensible and transparent terms is good for business and good for the Australian economy as a whole. James Scurr: Cashflow It is also a heavy supporter and prominent within the franchise sector through sponsorship of numerous franchise events across the country. We ideally engage franchisors through our accreditation program which offers pre-approved funding for franchisees based on the strength of the franchise system. www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

BRANDS

IN ACTION

New Technology is Helping Kleenit Clean Up. Innovation is a buzz word in many circles, but for WA-based Kleenit Franchise Group improving the cleanliness of customer sites is as simple as adopting technology to help get the job done. By Leona Devaz

echnology is changing the landscape for savvy franchisors and WA-based Kleenit is not only experiencing significant demand for their franchise in Melbourne and Sydney, but their app through SimPRO is helping new partners ease into the business and hit the ground running. Designed specifically for contracting and service businesses, Kleenit technicians have a tablet which is basically a “customized workflow” says Director Mark Wood. Jobs are received on the tablet, franchise partners complete the invoice and the necessary paperwork. There is no need to do any ‘manual’ paperwork, as the quotes, templates and invoice system is all housed in this CRM. Partners are also able to leverage this sophisticated technology to boost their marketing. Before and after photographs can be taken on the device and sent to the customer, which is a large part of repeat business. Asking, “does it still look as good as this?” helps franchisees who have come from trades or field technician backgrounds – accustomed to having high contact points with clients – streamline this process. Kleenit is enabling owners to “cultivate relationships with customers” and now, over half the business repeat. The business has worked extensively to “take away the things that frighten people” – like technology and administration – and replaced it with simple, efficient processes. Harnessing franchisees practical ‘on the job’ knowledge lets them focus on caring about the customer and this is attracting new clientele. The knock-on-effect for franchise partners operating in this royalty based system, is they increase their capacity to earn by being freed up to concentrate on working outdoors. The opportunity to diversify or specialise is a feature part of Kleenit and existing partners operate services such 16

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• March 2016 • www.FranchiseBuyer.com.au

as resealing warehouse floors, painting safety lines, road marking, spraying concrete driveways and improving the general appearance of both commercial and residential buildings and surrounds. Every franchisee has a slightly different practice and with many large contracts in place (including City of Port Phillip in Melbourne), franchise owners are generating a lot of work. The breadth and type of services offered provides plenty of income opportunities for prospective franchisees looking for variety. Especially in local areas. While there are limited territories available, Kleenit is looking for franchise partners who are keen to reach high earning potential and be a part of a stable franchise group who are set for even bigger growth in 2016.

FIND OUT MORE Web: www.kleenitgroup.com.au Phone: 1800 2 55336

Kleenit FullPg 230x295 Franchise Ad Nov15.indd 2

27/11/2015 9:45 am

Business 101

5 Things to Know Before You Buy a Franchise

Buying a franchise is a big decision. It will have significant financial consequences, so it’s important to consider the money side right from the start. In fact, the Franchising Code of Conduct recommends that people obtain independent advice on the financial aspects. Here are 5 key areas to consider. By Peter Knight & Kate Groom Financial Expectations

One of the first areas to consider is whether the business can provide you with the income you need. There are 3 important questions to answer: n How much do you NEED to make? This includes mortgage or rent, groceries, living expenses, school fees, car, phone, and so on. n How much do you WANT to make? Most people want to make more than just a basic living. They want savings for their holidays, money for Superannuation, and to set something aside for a rainy day. n How much CAN you make? Think in terms of ranges of income. For instance, do established franchisees make in the range $50,000-80,000 per year or more than $80,000? Do any make more than $100,000? If it appears that your income needs can be met, then it’s worth continuing your investigations.

How can

FRANCHISE BUYER

Can You Afford It?

Financial Expectations

• March 2016 • www.FranchiseBuyer.com.au

Franchising offer a $75,000 per year income guarantee for new franchisees in NSW? Find Out More HERE

Business 101

more than just a basic living. They want savings for their holidays, money for Superannuation, and to set something aside for a rainy day. n How much CAN you make? Think in terms of ranges of income. For instance, do established franchisees make in the range $50,000-80,000 per year or more than $80,000? Do any make more than $100,000? If it appears that your income needs can be met, then it’s worth continuing your investigations.

Can You Afford It?

There’s no point in looking too deeply into a franchise if you can’t afford it. To work out if you have enough money, you’ll need to know the costs involved. There are 3 broad categories to consider: 1. Set up costs, such as fit-out of premises, stock, and vehicles. If you’re buying an established business, this is the purchase price. 2. Payments to the franchisor, such as franchise fee, training, and initial marketing fees. 3. Professional fees, such as advice from your lawyer and franchise accountant. These figures should be clearly laid out in the Disclosure Document together with others that may be relevant for your franchise.

Profit

A business must make a profit if it is to be viable. This means sales revenue must exceed the costs of operation after taking into account your own wages. There are two parts to consider: 1. The costs to operate the business and 2. The level of sales you need to cover these costs. To work out the costs, the place to start is the Disclosure Document and other financial information provided by the franchisor. Once you know the costs, you should calculate the level of sales you need to cover them and make a decent living.

How can

Then decide if this level of sales is achievable.

Earnings Capacity

Different franchises have different earning capacities. This means that sometimes there are constraints on the amount you can earn. For instance, if you work on your own, the amount you can earn is limited by the hours you work: for example, as a bookkeeper, cleaner, or handyman. Alternatively, if you employ staff, you may have the potential to earn more income as there are others working with you.

Independent Advice — Financial Due Diligence

No matter how confident you feel about your decision to buy the franchise, it’s important to ask an accountant to look over the numbers. Not only does the Franchising Code recommend it, independent advice is vital because you’re closely involved. There are 2 key factors you need to be aware of: 1. Financial Due Diligence is a specific process that accountants undertake. Bear in mind, however, that not all accountants have expertise in this area. 2. Franchising has unique characteristics that should be considered from a financial perspective. For instance, there may be restrictions on purchasing, pricing, and what you can sell. When you choose your accountant, it’s best to use one who is skilled and experienced in these areas.

www.getfranchiseready.com is an initiative of Peter Knight & Kate Groom, the founders of Smart Franchise and the Franchise Accountants Network. Peter and Kate help franchise owners get the best results they can from owning a franchise.

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Franchising offer a $75,000 per year income guarantee for new franchisees in NSW? Find Out More HERE

BRANDS

IN ACTION

Getting First in Line with First Class Capital Low entry franchise fees, low ongoing costs and a booming funding needs market is positioning this finance brand ahead of the game. By Leona Devaz

n March 1st this year, First Class Capital, who deliver end-to-end working capital and sales finance solutions to small and medium sized businesses, announced three significant changes to their franchise model. 1. No capital contributions (once you become a franchise partner). 2. No risk of loss of capital. 3. Financial gains to franchise partners as if they did invest capital contributions of 20%.

National Franchise Recruitment Manager, Greg Prussia says this means franchise partners can just go out and sell. First Class Capital franchisees have no cost of goods and no staff, which minimises added worry for new partners. The changes have come off the back of extensive consultation with both the franchisor and feedback from existing franchisees. “The opportunity for our products is endless”, says Mr. Prussia. “We listened and eliminated the fact they (franchisees) have to worry about what they are contributing”. In the current cashflow landscape for SME businesses in Australia, being able to “go out and lend as much as you possibly can” means First Class Capital franchisees can “help iron the cashflow peaks and troughs every small business goes through. Every small business will go 20

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• March 2016 • www.FranchiseBuyer.com.au

through this. Seasonal businesses, clothing retail outlets, every industry goes through this and we are here to cater for any industry whatsoever”. Credit reporting agency Dunn & Bradstreet state, 90% of small business failures are caused by poor cash flow. Not enough cash is coming in the door and too much is going out. Where getting paid on time and managing outgoings is critical for business success, Mr. Prussia explains their financial solutions are aimed towards SMEs. “That sector is under-serviced by the big banks and SMEs have to jump through so many hoops to get financial assistance in their everyday, day-to-day cashflow solutions”. By offering unsecured cashflow solutions to SMEs, he says this makes First Class Capital “a very indemand business model”. He explains the business is best-suited to “high sales achievers, who can see opportunity. True sales professionals know how to fulfil client needs”. While finance industry knowledge is not needed, he says, “discovering needs and building relationships – this is what is going to sell. It is a franchise model that is incredibly inexpensive to get into for the rewards you get back. It’s not a 9-5, five days a week job. In your own business, you work as little or as much as you want. If you work smart, you gain the FIND rewards from that”.

OUT MORE

Web: www.firstclasscapital.com.au Phone: 1800 307 903

Broker

The Life Cycle of a Business AND its Owner By Len Ferguson

any franchise and business owners go on to achieve great success with their businesses. It actually happens more often than we are lead to believe considering that we are mostly hit with horror stories about business owners losing everything when their business fails. Success stories just arenâ&#x20AC;&#x2122;t as sexy for the mainstream media who are more focused on their ratings than accurate reporting it seems sometimes. Obviously, business success comes at the end of a lot of hard work and your business has evolved and grown over time. But how does a business actually grow, and what stages does a business go through during its life cycle? Below I examine what I call the four phases in a businesses life cycle. a. The Establishment Phase: All business owners go through this. Getting enough sales in the door to

FRANCHISE BUYER

â&#x20AC;˘ March 2016 â&#x20AC;˘ www.FranchiseBuyer.com.au

balance out the cash flow of the business so that it becomes positive. Understanding how the business operates, how the businesses finances work and, of course, managing staff. It can take some time to develop the skills to be a Confident, Competent and Compliant within their business. From what I see, it generally takes 12 to 18 months to establish a business and start to move out of the establishment phase to the next stage. b. This next stage I call the Consolidation Phase. In the consolidation phase, business owners generally have the skills needed to run an effective business. In other words, they are Confident and Competent business owners, well from an operational standpoint anyway, although they may not yet be fully compliant with everything required of a business owner to be able to take the next step, and although they are not far away

Broker

and this will generally be achieved during this phase. The best way to judge if your business is ready to move to the next stage is that you notice that your cash flow has started to settle down, staff are well trained and work more or less unsupervised and you are generally starting to make a profit and, in some cases, a really good profit. Youâ&#x20AC;&#x2122;re starting to build wealth. c. Now you move into the Investment Phase. In this phase, you start investing into your business so that it can eventually run without you. Building your teams and expanding your business very quickly as the effects of leverage start to kick in. You are becoming true business operators rather than self-employed operators. The true test being when you leave the business for a few weeks and it runs smoothly or better without you. Your business is now truly valuable. Some business owners will never make it to this stage. They will stay within the consolidation phase for various reasons and this is fine. In the end, they are the owners of their business and really do run it as they see fit or within a comfort zone that suits them. But in all cases, eventually everyone moves through to the final stage. d. The Exit Phase. At some stage in the future, everyone will sell their business and move on. It is just the way it is, so there is no use in not thinking about as you move your business through the four phases. It is best

to confront it and plan for it right at the start. Generally speaking, this is when you realize all of your hard work and hopefully make a nice enterprise profit with the sale of your business. Business owners who have taken their business through the Investment Phase and now have a business that can run without them will, in almost all cases, sell their business for a much higher price. Their business is just more attractive to a buyer. The one thing that we all know for sure is that, at some stage, we will look to sell so we should be planning for the exit phase in a deliberate and positive manner. Done and prepared for well, it should be a very rewarding phase to progress through. Have a think about what phase your business sits in at the moment and think about how you can progress through the phase until you ultimately exit. Good luck with it all and I wish you all the success with the development of your business.

Len Ferguson is the co-founder of The Finn Group. Having originally established itself as the leading and by far the largest franchise brokerage firm in the country, The Finn Group is continuing to expand rapidly across the marketplace. www.joinfinn.com.au

www.FranchiseBuyer.com.au â&#x20AC;˘ March 2016 â&#x20AC;˘

FRANCHISE BUYER

Store Location

Cannibalisation … What is a Reasonable Distance Between Stores?? By Peter Buckingham CFE

prospective Franchisee must look at the competition both from others and from the brand they are joining and ask themselves what is a “reasonable distance between stores”? The effect of competitors is normally not a great problem, and in fact, in the case of homemaker centres and certain types of shopping centres or shopping strips, it can actually be an advantage. This is what we call “clustering”. Name a reasonably sized homemaker centre/precinct, and count the bed stores, furniture stores and electrical stores. Experience has told them that they actually work best together, as the combined drawing power of the homemaker centre far outweighs the advantage of being out on their own. Same reason for DFOs and you should see the size of them overseas. 24

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• March 2016 • www.FranchiseBuyer.com.au

Friend or Foe?

Over the years, we have called this “friend and foe”. In many businesses, including QSRs and DFOs, being with others makes for a precinct and therefore an advantage (“friend”). Being out on your own makes everyone else “foe”. That is great for competitors, but you obviously want minimal competition from your own brand and thus negate any brand advantage you may have over the opposition. In my past life in the oil industry, we had a basic conclusion that 75% of the business a new site would sell came from other sites in a 3 km radius — the balance being the transient volume that moves just because they need fuel at the time.

Store Location

In businesses such as lottery sales, we had the conclusion it was more like 75% came from sales within 2 km, and when you look at the concentration of lottery agencies, you see that they compete with each other on a very regular basis. Many franchises we see are more like beds, furniture and other homemaker types of business, and our view is that the relevant travel distance is far larger than those mentioned above. So how can we deduce what is fair and reasonable? I remember a great comment from Chris Malcolm FCA Hall of Famer, who once said to me “Peter, we open a (Clark Rubber) site in Alice Springs, and someone in Sydney will still complain!” So the issue is one where a potential Franchisee wants half of Australia as a PMA (preferred marketing area), and the Franchisor is normally trying to rationalise this to make a reasonable PMA, which will allow a reasonable number of stores within each market. So how do we use data and analysis to find an answer?

conclusion as to what is a reasonable PMA in: High-density areas: normally >100,000 persons in a 3-km radius. Bondi, Mosman/Neutral Bay (Sydney), Elwood, South Yarra and Richmond (Vic). Middle suburbia: normally a population density of 60,000– 80,000 persons in a 3-km radius. Middle suburbs of Melbourne and Sydney, anywhere in Adelaide/Perth and most of Brisbane. Outer metro areas: normally a population of <40,000 persons in a 3-km radius; outer metro growth areas: Cranbourne, Doreen, Kellyville, Albion Park, Helensvale, etc. Often, this type of process for many brands may look like:

Customer Mapping

If we think of two adjoining sites, we normally accept that the two suggested PMAs could overlap somewhat. So if our thinking would be in the Inner area, we would probably be looking at 5–7 km apart, Middle area should be 8–10 km apart and Outer metro somewhere like 12–14 km apart. As you think in terms of a large market such as Sydney (Newcastle to Wollongong), this will probably give around 40 locations, for Melbourne/Geelong around 32 and for

The first thing we suggest when the issue is raised is to ask for and map the customer database. Once we have this mapped, our analysis involves looking at what radius we need to go out from the store to enclose 60% and 80% of the customers. Our view is a reasonable measure of the PMA is somewhere in between. In many cases, we are asked to map the customer database of 10 or 20 stores and come to a realistic

Area

60% customer radius

80% customer radius

Suggested PMA radius

Inner

3 km

5 km

4 km

Middle

4 km

8 km

6 km

Outer

6 km

10 km

8 km

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Store Location You may need statistical assistance to undertake this analysis properly. The net effect is that a Franchisor should be able to answer the common questions of a Franchisee in terms of “What is a reasonable distance for the stores to be apart without being too close”?

From a Franchisee’s View

Brisbane/Sunshine and Gold Coasts around 20.

From a Franchisor’s View

Many franchisors can undertake some analysis (internally or using an external consultancy such as ourselves). If they wish to address this issue with facts and data, our view is the best approaches are: 1. Map a few sets of customer address data from different types of stores, possibly in different markets 2. See what radius do you need to get 60% and 80% of the customers in. 3. Deduce what is a reasonable PMA, and how far approximately should you allow the sites to be apart? The other approach is the cannibalisation approach, where you undertake analysis of what is the real effect of your recently opened stores on other stores in the network? The best way of considering this is: 1. Identify a group of new to industry stores you have opened in the last couple of years. 2. Group like with like — think Inner, Middle and Outer from above 3. Look at each new store in terms of; a. What were the sales of the surrounding stores in the 3 months before opening? b. Leave a few months (3) and then measure the new stores sales over a 3-month period and look at any decrease in sales of the surrounding stores. c. Evaluate this in terms of % sales loss as a factor of distance from the store (commonly known as Huff’s Gravity model).

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

Reality is most franchisees fear their own branded sites far too much. History has shown me that when another store opens within a few kilometres, this can be the excuse that the sky is falling, and expectations of 50% loss of business comes back to reality, where it may only be 10% (still not great). In fact, we look at sales of clients before and after a new store opens, and sometimes we are amazed that actually the new store opens AND the existing nearby store increases sales as well. Maybe this is that the market presence of two stores — more advertising and action within the brand outweighs the cannibalisation issue? My view is this is really the Franchisor’s responsibility to have some logic to answer the potential Franchisee’s concern.

Summary

Facts and data can answer these common questions, and if you are being told the cannibalisation effect will be zero or very small, ask the logic and do not just accept a “wet finger in the air” opinion.

Peter Buckingham is the Managing Director of Spectrum Analysis Australia Pty Ltd., the leading geodemographic and sales prediction modelling company in Australia. He worked for Caltex for 20 years in many areas, including site selection process. He is also a Director and past Vic/Tas President of the Institute of Management Consultants. Peter is contactable by email at peterb@spectrumanalysis.com.au or visit www.spectrumanalysis.com.au.

BRANDS

IN ACTION

Base Zero Are Taking Mobile Franchising to New Heights From a coffee franchise to climbing, Base Zero Director Wade Morse is bringing his love of challenges to the urban environment. Getting to the top is now something he helps people – both kids and adults – achieve nearly everyday.

oosting confidence in children is something Base Zero do every week through their rock climbing franchise. With two outlets in both Brisbane and Sydney (support office in QLD), their mission is for “… every Australian child to experience the thrill of rock climbing in a safe and encouraging environment.” Director Wade Morse, an avid rock climber himself says, “this stuff gives our team a buzz, that is what I look for in my day”. Encouraging kids to participate in rock climbing is not only a thrill for the Base Zero mobile rock climbing team, but for the kids themselves. “They are a little bit hesitant at first,” Mr Morse explains. “Then, they see their friends do it and I say – you don’t have to go all the way up, just go a little bit and then back down, you’ll see how safe it is”. Once they cross the fear factor, he says the shift is powerful. “It’s what drives us to bring this activity to kids in Australia”. Not just for children, Base Zero are in demand at corporate and community events and team building days. Majority of their repeat business is from word of mouth and event organisers, with the likes of Google and Microsoft as clients. Mr Morse says they have also been very strategic with their marketing approach and because it is a “fun, thrilling,

environment”, jobs are lined up for the next three to six months for franchisees in Sydney. In 2016 Base Zero has over 400 repeat events on the calendar – testament to their proven concept and strong training (including maintenance) and e-learning for new recruits. This translates into enthusiasm to help both franchisees and clients push past their comfort zones. While scaling new heights is a core part of the business, safety is a big focus and in eight years Mr Morse says, “we’ve never even had a scratched knee. There have been no injuries at all”. The equipment has been engineered and designed by a US company and cables are changed every year. “Each month we check and have steps in place to make sure safety is paramount.” A low entry cost of $115-$170K, provides flexibility and high earning potential within the Base Zero network. Franchisees are able to store the mobile rockface in their driveway where they can park their vehicle or at a caravan housing area. The wall can be left securely and they return home. “The wall doesn’t need charging or noisy FIND generators; it is a self-contained unit. It charges OUT while you drive”. MORE Web: www.BaseZero.com.au Phone: 02 8004 5518 www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

BRANDS

IN ACTION

The Revitalisation of Chem-Dry, 2016 is Full Steam Ahead

30 years on and Chem-Dry is leading the way for cleaning franchises with innovation in product technology and extended support for franchisees. By Leona Devaz

urning 30 years of age can (and has been!) a big milestone for many and for Chem-Dry, the Australian market leader in carpet cleaning franchises, it is no different. Celebrations are coming in the form of a “revitalisation of the brand” before the big 3 0 in May this year. CEO Alan Biddle says, “it is exciting stuff for the business and for the existing guys. There are a lot of new products and equipment being developed in the US”. With almost 30 Green Certified products coming into the current range, Mr. Biddle says this will bring “an even better service for our customers and assist our franchise partners to work more efficiently during the day”. Known for their healthy and green alternatives (ChemDry use an organic hot water carbonated extraction method called ‘The Natural’), the business has a solid and unwavering focus on innovation and “staying ahead of the curve”. Mr Biddle says Chem-Dry constantly provide “superior products in the marketplace that are not matched by competitors. There’s a thirst in consumers for products that are safe for kids and safe for animals. Franchise partners can guarantee to the customer what they are applying is safe for people’s families. It doesn’t contain

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

toxins or solvents that can linger in the carpet or in the home”. Another addition to the revitalisation of the brand is increasing the level of franchisee support. A new Franchisee Development Manager (FDM) has been trained in the US and Mr. Biddle says this will be “the first of many we bring into the Australian network”. Providing a higher level of support is a key focus for the business and the new FDM is “more structured towards coaching, mentoring, goal setting and accountability for franchise partners. They’ll be asked ‘where do you want your business to go?’ Let’s build a plan for that. Also, ‘what is your strategy to exit the business?’ It’ll be a very different and exciting mindset to what these guys are used to”. For people looking to enter a mobile service franchise, Mr Biddle says, “Chem-Dry is a business model that you don’t need experience in the sector to join. You need a strong customer service focus and to be prepared to roll up your sleeves, the rest can be taught” He adds, “very few businesses can provide the flexibility we can, you can work from home and the 8am-3.30pm hours FIND OUT actually lends itself favourably to people”.

Web: www.chemdry.com.au Phone: 1800 243 637

Finance

Clearing Up Cashflow Confusion

Funding your franchise dream can be one of the most stressful and confusing processes of owning a business. Do you turn to a bank? A finance company? And where should you start when researching where to find your finance? Franchise Buyer’s Emma Webb speaks to Cashflow It National Sales Manager Dan Toms about the options available to you when looking to fund your first franchise.

ou’ve finally found the franchise you want to buy. It’s a perfect fit for your lifestyle, it’s something you are really interested in and the support and training you will receive will make it difficult to fail. But how do you fund your franchise? Cashflow It National Sales Manager Dan Toms says a good place to start when looking for finance is the 30

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• March 2016 • www.FranchiseBuyer.com.au

franchisor. “The brand may already have funding arrangements in place with certain lenders,” he says. “A number of lenders, including Cashflow It have accreditation programs in place for franchise brands, which means that franchisees may already be pre-approved for funding.

Finance

Cashflow It is very different from a bank or any other finance company in that we only provide funding to the franchise sector and therefore everything to do with our business is specifically tailored for that industry

“It is also important that franchisees assess what available capital they have to invest in the start up costs of the business. There is no point investing every available cent in the startup costs and having nothing remaining for working capital. “They should consider things like what type of funding solution would suit them, such as lease, rental, chattel mortgage etc. “I would also suggest thinking about their exit strategy, if they are looking to build the business and sell it for a profit then they should investigate if the financier will allow them to pay out the contract early or if there are exit fees and penalties to do so. They may want a more flexible option.” Although franchising has been around for many years, it is still largely misunderstood in the finance industry, according to Dan, who says they are a great option for those looking to fund franchise equipment from someone in the know.

“Cashflow It is very different from a bank or any other finance company in that we only provide funding to the franchise sector and therefore everything to do with our business is specifically tailored for that industry,” he says. “Other lenders classify franchising as small business and lump it together with all the other small business applications such as sole traders operating a gardening business or a couple looking to open a corner store. “The way that we review applications is very different from traditional lenders in that we take into account the strength of the brand and the support that they offer rather than simply looking at the personal asset position of the individual applicant. Our product mix is different and we offer funding solutions to suit different scenarios that franchisees face such as; a new store fit-out, store refurbishment, store re-sale or simply to purchase new equipment. “We also offer a range of terms to align with franchise agreements and individual circumstances. Our approval times are also much faster than traditional lenders.” Cashflow It was established in 2013 out of necessity, according to Dan, who says accessing funding for franchisees could be difficult. “These other lenders didn’t specialise in franchising or even understand the industry so accessing funding could often be very difficult,” he says. “It was clear that a franchise specific lender was required. One with a more competitive offer that could make accessing funding for franchisees a much simpler process. “By financing their equipment with us, business owners are also preserving their precious capital for other uses such as growing their business. “If they select a rental or operating lease then the funding is off balance sheet. This means that it will not affect their ability to borrow in the future. As well as the tax benefits, our clients also benefit from the flexibility of our products. The low weekly repayments also assist with the cash flow of the business.” To find out more about what Cashflow It has to offer, visit www.cashflowit.com.au www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

BRANDS

IN ACTION

Expanding on Melbourne’s Original Café Culture No cookie cutter stores, but instead, a signature range of baked breads and pastries, professional systems and a flexible approach is the recipe for Degani’s success. By Leona Devaz

he European love of food and their passion for coffee is a signature theme of iconic Melbourne brand Degani’s. First established in the late 90s, the founders George Pezaros and George Vasiliadis had an idea to offer a European style bakery\cafe. Espresso had started to take off in Melbourne and people were embracing the concept of roasted coffee. Since then, demand hasn’t waned and customers still travel from Bayside to the Clifton Hill store, relishing the chance to dine on cake and Degani experience. General Manager Darren Lane says the brand is born out of the coffee culture in Melbourne and is “unique and flexible. We have stores that are 500m2 with wine bars and conference rooms, to a 30m2 kiosk in Doncaster. The point of difference for Degani’s is, no two menus are the same, we tailor it to the location and demographics around it”. Items such as wood-fired pizzas, tapas and Mediterranean foods are a staple and the objective for the business is to grow nationally over the next 12 months. At present 70 Degani bakeries operate in Victoria across the Melbourne metro area, including Geelong and Shepparton. Recent additions include Casey (Westfield) and Box Hill. NSW will see its first store open up in the Narellan town centre in August 2016 and WA is also on the map.

Investment

$200K-$350K simple hole in the wall to a kiosk cafe $280K-$450K initial investment for a café (100m) and working capital $50K $350K-$700K restaurant, depending on size and whether the location needs to be converted to hospitality (“a lot of the time we can negotiate a contribution from the landlord to reduce costs”). 32

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• March 2016 • www.FranchiseBuyer.com.au

Mr. Lane says the CEO and Leasing Manager are “very interested in Perth, and will be coming over to do a roadshow.” The first store opens in Kings Square (Perth CBD) in May and Mr Lane says the leasing team “are looking at the right opportunities for Sorrento Quay, Mandurah, Morley, Northlands Plaza and Bunbury”. Prospective franchisees are already in discussion and can still register their interest in the WA market. As the number one coffee brand in Victoria, Degani’s freshness of product is attributed to sourcing local produce and where possible, “made from scratch. We’re not a simple heat and serve”. Testament to their coffee is an upcoming award in MICE (Melbourne International Coffee Exhibition) during 17-19 March. “We won silver for the ACA chain best coffee beans”. This quality approach also extends to the fitout of the stores – each having a high-level café finish. “it’s not done ostentatiously, we use jars as lights, scaffolds as benches, it has a rustic warmth that it is Melbourne and makes people feel at home – it’s the core of our business. The culture of the business is hospitality and Mr Lane says new franchise partners “don’t need to have had a business before, we can teach you how to manage a team of chefs, cooks and baristas. However, you need to be good with people. Customers might come for the name ‘Degani’ – but they come back for the food, experience and warmth”.

FIND OUT MORE Web: www.degani.com.au Email: Eloise.scott@degani.com.au

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degani_

WHY DEGANI? Degani is Australian owned and operated with strong European influences, making each store unique. Degani boasts the finest coffee, consistent exceptional service and the freshest food options. Born in Melbourne in 1999, Degani has 80 established stores nationwide and is rapidly growing into something of a phenomenon. We have many opportunities for the perfect Franchise Business Partners who wish to be a part of something truly special. Degani provides the opportunity to ride the success of a recognised and trusted brand and will allow you to succeed through engaging your own business acumen, love of fine coffee, knowledge of your market and local area and tap into your own influences to maximize your profits the way you know how.

FLEXIBILITY Degani is unique in that it operates to suit its individual clientele and locale, therefore there are varied business models to choose from - espresso bar, kiosk, café and restaurant styles.

Our kiosks are able to provide a similar menu to our cafes, offering all the quality beverages you would expect from a café, along with indulgent cakes, sandwiches, wraps, focaccias and short order hot breakfasts and lunches. The kiosk model usually occupies mall locations in shopping centres or high traffic locations, such as train stations. Café - (100m2 - 200m2) Our Cafes are generally smaller footprint outlets typically located in high traffic areas like malls or shopping centres. They attract breakfast and lunch crowds. Restaurant - (200m2 - 400m2) Our Restaurants are sit-down licensed venues with full table service. Some outdoor seating areas may be pay at the counter. The key features of our Restaurants include: • Our extended menu • Extended trading hours • Fully Licensed • Full table service Degani can cater to suit your budget.

COMPLETE TRAINING AND SUPPORT PROGRAM

Espresso Bar - (20m2 to 35m2) Our Espresso Bar model is best suited to high traffic zones, like the middle of shopping centre walkways, or the bustling foyer of a train station. Kiosk – (30m2 to 60m2) Our Kiosk format represents a smaller seating footprint to that of our traditional Café model.

The newest Degani Franchise Business Partners are trained through a five-week program, which includes information on how to operate, administer and market their own Degani business. During this time, you can expect to spend time in our support office where you will develop your business

FOR MORE INFORMATION VISIT www.degani.com.au OR CONTACT Franchise Development Coordinator - Eloise Scott eloise.scott@degani.com.au

Australia’s fastest growing CAFÉ

management, leadership and operational skills. We also offer to place you in an approved training store that will mentor you through the day-to-day operations of your new business. We will teach you how to utilise the strength of the Degani reputation to market your store on a local level and to provide an exceptional customer experience. In addition to the training program, you can also expect on the ground support from the operations and training team, when you open. Our support continues, assigning you a Business Development Manager who will support you on your day to day needs. They will visit regularly, providing advice and guidance regarding the operation and profitability of your store; coaching, assistance, training and support is always available to help you succeed. Our aim is to ensure your life within the Degani franchise is a long, successful and profitable one.

WHY YOU? Degani takes the process of selecting each Franchise Business Partner very seriously. Ultimately we want to help franchisees build successful businesses and be profitable. To meet this objective, and to ensure every franchisee in the network is successful, we become selective when it comes to approving Franchisees. We want the best of the best, your success is our success. If you would like to know more about this exciting opportunity, please fill in the “Request information form”.

BRANDS

IN ACTION

CIBO Espresso Bringing the True Passion of Italy.

Coffee and cafes remain the biggest and most competitive category in Australia. Today, CIBO Espresso has a centralised kitchen where food products are made fresh daily, and delivered out to stores to ensure great freshness, quality and reduce on-site food preparation for franchise partners. By Leona Devaz

n 1995 four Italian friends, living in North Adelaide, had a vision and dream to open authentic Italian espresso bars in South Australia. With a deepseated passion for food and coffee, the quartet started CIBO as a fullscale restaurant. By the year 2000, CIBO Espresso stores had opened in quick succession around the CBD and Inner Metro (including Rundle Mall) – staying true to a premium look and feel by capturing the authenticity and heritage of a true Italian espresso bar. At the time, cafes and chains in Australia were sitting in the middle masses and were not occupied by high-end, bespoke businesses says CIBO General Manager, Merissa Collins. “CIBO started as a family business, all the founders came from hospitality and managed the supply chain. They did all of the food and roasted the coffee”. This attention to detail and craftsmanship has imbibed CIBO stores with a genuine local and community spirit. Fast forward to 2016 and as a franchise business, Ms. Collins says CIBO prides itself on tailoring stores to the client. “We look for quirkier sites – we like heritage sites, house conversions,

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

non-traditional sites – and focus on maintaining authenticity”. Coffee franchise owners can spend a “third of their lives” in store and Ms. Collins says people need to come with a passion. “This is not a turnkey operation. It is best run under management, it is all about the food and coffee; the most successful owners are in the stores everyday”. Maintaining high-levels of food presentation and coffee craft have seen CIBO baristas scoop awards at national competitions in recent years. “They are some of the best baristas I’ve ever seen. Our coffee is better than anybody else and it is important for us to be market leader”. Ms. Collins explains, by utilising the Retail Zoo (Boost, Salsa’s) platform, CIBO encourage their partner networks to drive innovation. With close connections to trends in Italy, CIBO continuously seek to offer products and food lines that no one has in Australia.

“Café culture is a fierce category in Australia and everyone needs to see the owners in there, you have to feel like that store is a part of you”. CIBO are revolutionizing stores by continuously evolving and innovating each fit out. An old elevator shaft in Rundle Mall is now a tiny holein-the-wall serving gelato and small spaces serve shortorder menus, including “our made-to-order well known range of breads, pastries, danishes and other delicacies”. Now, as the brand is growing outside of South Australia CIBO are actively recruiting for new partners in existing stores for sale and greenfield sites. Ms. Collins adds, “our approach to franchising is we really do believe it is a partnership. This is not a case of you buy a franchise and you go off and run it. We understand what it takes and we are in the trenches with you”.

Types of CIBO Espresso stores ‘Hole in the Wall’ – smaller footprint with a heavy skew towards coffee sales, typically low investment sites in the city. ‘Shopping Centre site’ – kiosk inside mall or external strip site on the outside of the mall. This is a more traditional CIBO store, offering full coffee range and bread, pastries, danishes, sweet delights. ‘Larger Scale sites’ – short order made to order menu as well as renowned sandwiches.

FIND OUT MORE website: www. www.ciboespresso.com.au Phone: 1300 722 585

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Franchising Code

Franchising Code Avoiding the Traps By Dr Michael Schaper

he old adage that “prevention is better than cure” is certainly a good one. If you’re looking to buy a franchise, then some due diligence, sound professional advice and a bit of research can help you avoid the pitfalls and find the right system.

Understand the rules of the game

Before you put your life savings on the line, get familiar with the mandatory Franchising Code of Conduct. The Code is administered by the ACCC and is binding on all franchising participants. It sets out the rights and obligations of both franchisors and franchisees. The Code requires franchisors to disclose specific information to potential and existing franchisees. In addition, it spells out certain major rights of both parties

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

under a franchise agreement. The Code also provides a way for franchisees and franchisors to resolve disputes. If you’re not sure where to start, then doing a preentry franchise education program is a good idea. Griffith University offers a free online education program for prospective franchisees. The program, funded by the ACCC, educates potential franchisees about their rights under the Code as well as the practical side of running a franchise business. It’s short, simple and to the point. You can sign up at https://www.franchise.edu.au/home/ education/for-franchisees/pre-entry-franchise-education.

Professional advice a high priority

Buying a franchise is a big financial decision and a major lifestyle change. Don’t rely solely on your gut

Franchising Code

Ten steps before committing 1. Assess your skills, strengths and weaknesses.

2. Complete a pre-entry franchise education program. 3. Get advice from an accountant, lawyer or business expert. instinct or you may find the franchise system doesn’t live up to expectations. We think seeking independent perspective from a lawyer, business adviser or an accountant is an important step. In fact, the Code requires you to provide a statement that you have sought this advice. Alternatively, you can sign a statement saying that you are aware that you should seek such help but have decided against it.

4. Make sure you receive an information statement, disclosure document, franchise agreement and a copy of the Code. Read these documents carefully. 5. Take comprehensive notes of your meetings with the franchisor. Insist on the franchisor confirming any claims it makes in writing. 6. Speak to current and previous franchisees.

Do your homework

Take your time to review all the paperwork. These documents not only set out your rights and obligations but they will also give you key information to follow up. You should receive a two-page information statement highlighting some of the risks and rewards of franchising. The franchisor should give you this statement when you apply, or express an interest, in buying a franchise. The franchisor will also provide you with a disclosure document, which contains key financial information and details about the system. Pay close attention to this document, as it covers things such as franchise territory, online sales, site selection, payments and what will happen when the agreement comes to an end. The franchisor must also provide you with the proposed contract (franchise agreement), and a copy of the Code, at least 14 days before you enter into an agreement or make a non-refundable payment. The franchise agreement underpins each party’s rights and responsibilities. When signed, the agreement becomes a legally binding contract between the franchisee and the franchisor.

What do existing and former franchisees say?

As part of your research, you should speak to as many existing and former franchisees as possible. They will provide you with the low down on how the franchise system works and whether they are satisfied with the level of support provided by the franchisor. Franchisors are required to provide you with the contact details of current franchisees as well as franchisees who have left the system in the past 3 years. If possible, see if you can work with an existing franchisee so that you are able to see how the business operates first hand, including turnover and staffing requirements.

7. Research the franchise and try to verify the information provided to you. 8. If you will occupy premises as part of your franchise, make sure you understand your rights and obligations under the lease or occupancy agreement. 9. Check clauses on termination, renewal, end of term and transfer of the franchise, and make sure you are willing to accept them. 10. If the deal is not acceptable, try to negotiate a better offer or look for a better deal. Franchising is a business and, like any business, there is the potential for things to go wrong. Make sure you go in with your eyes wide open.

Dr. Michael Schaper is the Deputy Chair of the Australian Competition and Consumer Commission. The ACCC enforces the Competition and Consumer Act, which includes the mandatory Franchising Code of Conduct. Sign up to the ACCC’s Franchising Information Network at www.accc.gov.au/ franchisingcode.

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

BRANDS

IN ACTION

Fibrenew is the Finish Customers Are Looking for.

A highly specialised technique of repairing, combined with rock-solid franchisee support is a winning combination for prospective Australian growth. By Leona Devaz

estoring leather, plastic and vinyl has become a lucrative business model for Canadian based franchise Fibrenew. First established in 1987, it wasn’t until 1994, when Michael and Fran Wilson purchased the company that Fibrenew began its growth trail across Canada. Now, in 230+ locations across five countries, Fibrenew are an expert mobile service completing repairs in the aviation, automobile, marine, commercial and residential markets. With home-based mobile franchise services rising in popularity in Australia, Fibrenew are on a national recruitment drive and looking for prospective franchise partners. Every new franchise partner goes to Calgary, Canada for two-weeks of hands on training, which follows with a mentorship program, expert field support and business coaching. As leather, plastic and vinyl is everywhere, damage through normal wear and tear or accidents is a significant driver of the demand for this service. Fibrenew technicians restore rips, fades, stains, cracks, scratches and holes on items in homes, vehicles, boats, planes, hospitals, gyms,

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

restaurants ... you name it! The high demand for this niche service means there are many potential revenue streams for franchise partners. Franchise Development Manager Grant Garraway says, “it is the kind of job where you may get a call from a used-car yard as the front driver seat has a tear in it. You fix it and get paid. Or, people calling up to say their grandkids have been bouncing up and down on the leather lounge suit, its got tears and they don’t want it to get worse. Also, many commercial calls come from furniture places as they have damaged stock. The cost and hassle of sending one back is high – so, you get all kinds of jobs”. Fibrenew are a very “well established and very good technically at what they do” Mr. Garraway says. “They have a proprietary product line, manufactured for them in-house and offer eco-friendly alternatives”.

FIND OUT MORE Web: www.Fibrenew.com.au Phone: 1300 139 557

BRANDS

IN ACTION

FIBRENEW OFFERS n High-demand, niche market business

with multiple revenue streams

n Low overhead operation with few or no

employees to manage

n Flexible lifestyle and work schedule –

you set your own hours

n Flat-rate royalty system with no

financial reporting, no red tape

n Two weeks hands-on training and a

lifetime of continued support

n Highly experienced support staff

offering field assistance and business coaching

n Personalized website with web and

social media marketing support

n Professional print and email marketing

support

n Fully loaded iPad, including Fibrenew

App and custom business tools

n Proprietary product line, manufactured

in-house with nearly 200 items

The ideal owner / operator for Fibrenew:

n Can not be colour blind n Enjoys working with their hands n Is confident with relationship & networking sales n Is physically fit as lifting furniture may be required

Territories are available throughout Australia and Mr. Garraway says while you need to do a “little bit of business development in the early days” the business provides marketing materials including: a personalised website with social media support, fully loaded iPad including Fibrenew app and custom business tools, print and email marketing support. “The advantage is, you have the time to build the business when you first start and then as you get busier, you’ll need it less”. www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Franchising Expo

Bring It On! Four Exciting Franchising Expos Right Around Australia

he Franchising & Business Opportunities Expo is going from strength to strength, with an exciting show in Sydney this month, a brand-new Perth show in May, followed by Brisbane and Melbourne shows in July and August. Exhibition Manager Fiona Stacey says the new Perth Franchising & Business Opportunities Expo will be a boutique event for one day only on 15 May held at Crown Perth. “The time is right and the team are very excited about working with exhibitors and the Franchise Council of Australia (FCA) to make the Perth Franchising & Business Opportunities Expo a professional showcase event,” Stacey says. “Crown is a stunning venue that offers easy access, free parking and onsite accommodation. The one-day format keeps costs down without taking away any features.” Brian Keen from Franchise Simply joins many exhibitors in praising the new Perth initiative. “Perth is Australia’s most entrepreneurial city, and experience tells me this will be a fantastic event. I can’t wait!” Like its sister expos in Sydney, Brisbane and

Crown Perth is a stunning venue with free parking, easy access and onsite accommodation.

Melbourne, the Perth event will offer visitors a forum to compare and research a diverse range of franchise opportunities, with investment levels from under $10,000 to more than $500,000. For example, the Sydney Franchising & Business Opportunities Expo this month includes companies such as V.I.P. Home Services, Clark Rubber, EmbroidMe, Dream Doors, Refresh Renovations, Tutor Doctor, Lenards, endota spa, The Coffee Club, Minuteman Press, Luxaflex Australia, Ella Baché, Skinnys Grill, Amber Tiles, National Drones, WH Smith and Johnny Rockets, to name just a few. There is also legal and financial advice to buy and set up your new business or franchise and the FCA will be on hand to provide information and answer any franchising queries. “It’s always important to research online, but nothing can replace the value of meeting someone face-to-face to discuss your dream business,” Stacey explains. “We also find that exhibitors benefit from networking at the show with like-minded people and from getting a good feel for the market in each state.” Register now for your free ticket to an Expo in Sydney, Perth, Brisbane or Melbourne. Go to www. franchisingexpo.com.au and use code FBM.

Diary Dates:

Sydney: 18–20 March, Royal Hall of Industries, Moore Park Perth: 15 May Crown Perth, Burswood Brisbane: 23–24 July, Brisbane Convention & Exhibition Centre, South Bank Melbourne: 26–28 August, Melbourne Exhibition Centre, South Wharf

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

Online

Websites We Love Below are four of the most popular websites about SEO to date. SEOBook

“#1 SEO Training Program”

http://www.seobook.com SEOBook.com is a leading SEO website founded in 2003 by Aaron Wall and his team. SEOBook comes with tools, videos, a private member’s forum, and so much more. The site offers marketing tips, search analysis, online business tips, and general commentary on the evolution of the web from an algorithmic, publishing and business model perspective. The site originally was designed as a blog that offered DIY SEO tips and helped sell the leading SEO ebook, which had sold over $1,000,000 in volume.

Moz

“Making the web a better place and loving every second of it”

https://moz.com/blog The industry’s top wizards, doctors, and other experts offer their best advice, research, how-tos, and insights — all in the name of helping you level-up your SEO and online marketing skills. Moz started in 2004. From its beginnings as an SEO consulting company to launching the first Pro app in 2007, Moz tried to stay true to its core beliefs — TAGFEE — and to deliver an exceptional experience for its community and subscribers.

Search Engine Land

and its sister publication Marketing Land

http://searchengineland.com Search Engine Land is a leading daily publication that covers all aspects of the search marketing industry. The site is led by Editor-in-Chief Matt McGee, who oversees the editorial team behind Search Engine Land and its sister publication, Marketing Land. Daily news coverage includes breaking stories, industry trends, feature announcements, and product changes at popular platforms used by search marketers to reach consumers online.

Search Engine Watch

https://searchenginewatch.com Search Engine Watch provides tips and information about searching the web, analysis of the search engine industry, and help to site owners trying to improve their ability to be found in search engines. The site covers and is divided into the following topics: Industry, SEO, PPC, Analytics, Social, Local, Mobile, Video, Content and Development.

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

Reading

Inspired Reading Wherever you go, there will always be someone who will try his best

to make you lose your patience and control. We present you classic books to help you get on top of your game by having to “work around” with difficult people. Coping With Difficult People

Difficult People: Dealing With Difficult People at Work

Bosses, friends, family members, they’ve made your life hell — until now! Based on 14 years of research and observation, Dr. Robert Bramson’s proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to (a) stand up to anyone — without fighting, (b) blunt a sniper’s attack, (c) get a clam to talk, (d) cut off a Sherman tank at the pass, (e) manage bulldozers, (f) get stallers off the dime, and (g) move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship! AUTHOR: Robert M. Bramson PRINT: Hardcover (240 pages; price: USD 4.40) PUBLISHER: Doubleday; Reprint edition (May 5, 1981) ISBN-13: 978-0385173629 DIGITAL: Download on Kindle (file size: 1188 kb; price: USD 5.22)

Wouldn’t it be nice if you could get through your workday without ever encountering difficult personalities? Unfortunately, we can’t usually pick our coworkers or our customers, which means at some point you’re bound to find yourself in difficult relationships with people who are hard to deal with. While you can’t change difficult people, you can learn to communicate effectively and to diffuse interpersonal conflict before it starts. This book will give you the skills you need to deal with difficult people at work and provide you with the tools you need to overcome the obstacles to working with challenging people. Written by an expert in interpersonal relationships, “Difficult People: Dealing With Difficult People At Work” is an easy-to-read guide that makes dealing with difficult people at work much easier whether the people in question are coworkers, supervisors or customers. AUTHOR: Colin G. Smith PRINT: Paperback (46 pages; price: USD 9.87) PUBLISHER: CreateSpace Independent Publishing Platform (September 8, 2013) ISBN: 978-1491245521 DIGITAL: Download on Kindle (file size: 1072 kb; price: USD 2.99)

Toxic People: 10 Ways of Dealing With People Who Make Your Life Miserable Some people really can make you sick! Is there anyone in your life — a relative, boss, friend, even a lover or spouse — who drives you crazy? Are there people who make you feel inadequate, unworthy or just plain miserable? If there’s someone who is not supportive and does not wish you well, then you’ve got a “toxic” person in your life. Do you recognize any of these toxic terrors — the opportunistic user; the control freak; the meddler; the arrogant know-it-all; the me, myself, and I narcissist; the instigator; the emotional refrigerator and the liar? Dr. Glass not only helps you identify the “toxic” people in your life, she also provides 10 techniques for successfully dealing with them, including tension-blowout, unplugging, direct confrontation and humor. AUTHOR: Lillian Glass PRINT: Paperback (288 pages; price: USD 6.40) PUBLISHER: St. Martin’s Griffin; 1st St. Martin’s Griffin Ed. (February 15, 1997) ISBN: 978-0312152321 DIGITAL: Download on Kindle (file size: 2072 kb; price: USD 12.95)

Dealing With Difficult People: 24 Lessons for Bring Out the Best in Everyone (Mighty Managers Series) “The Employee Handbook for Enhancing Corporate Performance” — In every workplace, there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people and explains how to identify 10 bothersome behaviors and deal successfully with each of them; understand why people become difficult; use sophisticated techniques to neutralize whining, negativity, attacks, tantrums, and more; and cultivate the nine “take-charge” skills that prevent people from becoming difficult. AUTHOR: Rick Brinkman and Rick Kirschner PRINT: Paperback (64 pages; price: USD 6.46) PUBLISHER: McGraw-Hill Education; 1st ed. (February 20, 2003) ISBN: 978-0071416412 DIGITAL: Download on Kindle (file size: 998 kb; price: USD 6.42)

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

Technology

App Chat We list down the top reading apps for business news.

Bloomberg Business App Get comprehensive access to global business and finance news, market data, and portfolio tracking tools from the world’s most trusted source. Read the featured and latest stories from our award-winning journalists on the leading business topics in Markets, Industries, Technology, Politics, Luxury, Personal Finance, Opinion, and many more DOWNLOAD

Fox Business Stay connected to the fast-paced business world with the Fox Business app. Track the markets and watch the live TV broadcast of Fox Business Network right on your mobile. Access up-to-the-minute news and market data throughout the trading day and afterhours. Watch video clips from Fox Business Network on-demand, anytime. DOWNLOAD

FRANCHISE BUYER

CNBC Business News and Finance Access the power of CNBC on your mobile phone. Get fast, accurate, and actionable business news, financial information, and market data. Stay on top of the market no matter where you are with breaking news alerts. DOWNLOAD

MarketWatch The MarketWatch app delivers the latest business news, financial information, and market data to your fingertips. Download the MarketWatch app for breaking news stories, videos, and in-depth analysis; latest market data, including index movements, stock prices, and other key securities information; and receive market-moving alerts on your mobile device. DOWNLOAD

• March 2016 • www.FranchiseBuyer.com.au

Franchise Infinity Operating System The most effective franchise management system on the market. Franchise Infinity is a cloud-based application that allows you to communicate easily with your franchisees and have all your documentation and training manuals, health and safety requirements, forms, marketing materials, and brand guidelines all in one place — everything you need to keep your franchisees on track and on brand. It’s the all-in-one tool that allows you to manage all the critical aspects of your franchise — compliance, communication, and ultimately the performance of the business. Franchise Infinity has been built by experienced practitioners who understand the intricacies of running a franchise business and what it takes to ensure franchisees and staff are complying with the processes and protocols that have been put in place. By enabling your franchisees to access all the information they need to operate the way you want them to, Franchise Infinity reduces the need for you to spend precious time looking over shoulders. That means you can spend more time working on your business rather than in it. www. franchiseinfinity.com

classifieds classifieds

classifieds A selection of listings from www.FranchiseBuyer.com.au

A selection of listings from www.FranchiseBuyer.com.au

Accuracy Statement: Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Search By Listing Name

Australian Capital Territory Granite Transformations (Fyshwick)

Price Details:

$700,000

Sleepy’s (Fyshwick)

* Excellent sales turnover of more than $2 million * Comprehensive national marketing program * Well-established business and highly profitable * Great lease tenure and terms * No ongoing franchise royalty fees * Full training and ongoing support provided * Huge database of clients. Contact Name: Michael Newham Email: michael.newham@franchisebrokers.com.au Phone: 04 1926 3014

Price Details:

$102,000 + SAV

* Simple operating model * No experience needed * Full training provided * Low entry cost compared to some other systems * Award-winning customer service philosophy * Stable industry, healthy margins * Innovative and technologically advance product ranges. Contact Name: Michael Newham Email: michael.newham@franchisebrokers.com.au Phone: 04 1926 3014

New South Wales Eagle Boys Pizza (Young)

Price Details:

$275,000

* One of the longest established and most profitable Eagle Boys Pizza stores * After 22 years in the business, current owners are looking for a change of pace * Located on Lovell Street * Popular with the locals and visitors alike, this store has stood the test of time. Contact Name: Michael Newham Email: michael.newham@franchisebrokers.com.au Phone: 04 1926 3014

The Coffee Club (Wagga City South)

Price Details:

$475,000

Beaumont Tiles (Ballina)

Red Rooster [Wollongong (Mt Ousley)]

Price Details:

$320,000

* Highly profitable business if run by owner operator * No prior experience required * Full training and ongoing support provided * Comprehensive national marketing program * Opportunity for catering * Loyal and growing customer base. Contact Name: Michael Newham Email: michael.newham@franchisebrokers.com.au Phone: 04 1926 3014

* Cheap rent * Highly sought-after franchise brand * Impressive return to an owner operator * Desirable working hours * Best suited to an owner operator * Minimal amount of staff needed * Opportunity for hands-on/dedicated owner to improve overall running and figures of business. Contact Name: Michael Newham Email: michael.newham@franchisebrokers.com.au Phone: 04 1926 3014

Price Details:

$280,000 + SAV

* New franchise agreement * Long lease * Lifestyle-friendly hours * Easily accessible location * Fully trained team * Excellent support systems, fully integrated, high-profile national marketing program and ongoing training provided * No experience necessary Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 04 1777 8587

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

classifieds Chem-Dry (Sparkle)

Beaumont Tiles (Coffs Harbour)

Price Details:

$215,000 + SAV

* New franchise agreement * Long lease * Lifestyle-friendly hours * Easily accessible location * Fully trained team * Excellent support systems, fully integrated, high-profile national marketing program and ongoing training provided * No experience necessary. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 04 1777 8587

Price Details:

$50,000

* Well-established and well-known easy-to-run mobile carpet/tile cleaning franchise * Extensive customer database with approximately 2000 customers * Includes vehicle and all equipment (under finance) * Franchisor training * Low franchise fees and no lease. Contact Name: Sartaj Natt Email: sartaj@franchisebrokers.com.au Phone: 04 0236 4591

Boost Juice (Dubbo)

Price Details:

$160,000 + SAV

* Fantastic central location * Huge site exposure * Close to hotels; great exposure to tourists * Loyal clientele * Consistent sales with opportunity for further growth * Family-friendly hours * Strong business support * No experience necessary * Training provided. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 04 1777 8587

Muffin Break (Gladesville)

Price Details:

$170,000 + SAV

Sub Sandwich (Bathurst Street)

Donut King (Coffs Harbour)

Price Details:

$540,000 + SAV

* Growing sales and profits * Long lease until 2021 * Brand-new fit-out completed last year * Well-established business with a loyal customer base * No prior experience required * Full training and ongoing support provided * Easy and proven franchise system to run. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 04 1777 8587

Price Details:

$495,000 + SAV

Price Details:

$55,000 + GST

Price Details:

$600,000 + SAV

Price Details:

$350,000

FRANCHISE BUYER

Price Details:

$450,000

• March 2016 • www.FranchiseBuyer.com.au

* Great opportunity to take over an already successful and popular take-away franchise * Excellent location on Darlinghurst Road next to Coca-Cola billboard * One of the best performing stores in NSW * Long lease until 2023. Contact Name: Sartaj Natt Email: sartaj@franchisebrokers.com.au Phone: 04 0236 4591

Muffin Break (Blacktown)

Bridgestone (Dural) * New location * Reputable brand — leader in the tyre industry * Ongoing training and support * Unique marketing opportunities * Franchisee induction program * Group buying power. Contact Name: Sartaj Natt Email: sartaj@franchisebrokers.com.au Phone: 04 0236 4591

* Well-established franchise * Surrounded by office buildings, schools, colleges and tourist area * Currently run under management so great opportunity for new hands-on owners * Lease until 2020, with another 2x5 year option. Contact Name: Sartaj Natt Email: sartaj@franchisebrokers.com.au Phone: 04 0236 4591

Sub Sandwich (Kings Cross)

Jaymak (Port Macquarie & Taree) * No skills required * Previous air conditioner and refrigeration mechanic skills would be advantageous * Initial on-site training as well as internal diplomas of competency * Fully developed online training package. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 04 1777 8587

* This store is well located in a busy local shopping centre in Gladesville * Established business needs new owner to build on existing customer base and increase sales * Good lease for another 5 years. Contact Name: Sartaj Natt Email: sartaj@franchisebrokers.com.au Phone: 04 0236 4591

* Biggest shopping mall in Blacktown * Great profits for owner/operator * Build on current franchisee’s efforts to establish this business as the go-to place in the mall * Perfectly located to get all passing traffic in food court * Recently refurbished. Contact Name: Warren Muller Phone: 04 1826 6917

classifieds Sumo Salad (Parramatta)

Price Details:

$349,000 + SAV

* Located in the food court of Westfield Parramatta Shopping Centre * Operating for almost 10 years * Established clientele * Refit done in 2013; nothing to spend * No experience necessary * Comprehensive induction program * Excellent training, operations support and marketing. Contact Name: Warren Muller Phone: 04 1826 6917

A selection of listings from www.FranchiseBuyer.com.au

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Gloria Jean’s (Strathfield)

Price Details:

$890,000

* Highly profitable and well established, close to Sydney CBD * One of NSW’s top-performing stores with a high weekly turnover in sales * Positioned in a shopping village where there is a constant stream of foot traffic and high volume of customer turnover. Contact Name: Bob Boswell Email: adminsydneysoutheast@franchisebrokers. com.au Phone: 04 1174 5678

Poolwerx (Concord)

Price Details:

$225,000

Jamaica Blue (Eastgardens)

Price Details:

$350,000

* Proven business formula * Ongoing operational support * Local and national marketing campaigns * Online loyalty system * Great location inside Westfield Eastgardens * Welltrained staff * Real opportunities in store for a new for owner/operator. Contact Name: Bob Boswell Email: adminsydneysoutheast@franchisebrokers. com.au Phone: 04 1174 5678

Price Details:

$385,000

Price Details:

$1,600,000

Price Details:

$150,000

* Currently run under management * Already existing — make money from day 1 * Fantastic location * Great reputation with many repeat customers * Long-term lease. Contact Name: Andrew Wilcox Email: andrew.wilcox@franchisebrokers.com.au Phone: 04 0482 4085

Signwave (Western Sydney)

Price Details:

$375,000

Orange Leaf Yogurt (Bondi Beach) * Prime position in the middle of the busy Campbell Parade in Bondi Beach * Owner/operator can easily capitalise on the expanded trading opportunity of this outstanding site * Potential for new menu rollout/development with the business boasting plenty of growth opportunity. Contact Name: Bob Boswell Email: adminsydneysoutheast@franchisebrokers. com.au Phone: 04 1174 5678

* Large commercial client base * Opportunity to open retail location * Loyal residential customer base from more than 10 years of trading * Ideal husband-and-wife operation. Contact Name: Bob Boswell Email: adminsydneysoutheast@franchisebrokers. com.au Phone: 04 1174 5678

Flip Out (Liverpool Area)

Mr Espresso (Illawong) * High net profit (70% ROI) * Long lease * Great location * Prime position in busy centre * Modern and great-looking fit-out, nothing to spend * Well-managed store * Extremely well priced * Full kitchen with state-of-the-art equipment * Brand-new gold standard coffee machinery. Contact Name: Bob Boswell Email: adminsydneysoutheast@franchisebrokers. com.au Phone: 04 1174 5678

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* Still growing with significant potential * Established major client base * Respected and recognised brand * State-of-the-art print technology and training programs * Buying power with suppliers, helping lower your costs * Owner retiring after 17 years with Signwave. Contact Name: Andrew Wilcox Email: andrew.wilcox@franchisebrokers.com.au Phone: 04 0482 4085

Subway (Liverpool Area)

Price Details:

$450,000 + SAV

* Perfect for an owner/operator * Currently run under management * Fantastic location * Strong and loyal customer base * Fully trained team * No fit-out required * Long-term lease * New DFO soon to open within close proximity * Has been trading for 9 years. Contact Name: Andrew Wilcox Email: andrew.wilcox@franchisebrokers.com.au Phone: 04 0482 4085

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

classifieds Anytime Fitness, Wallsend

A selection of listings from www.FranchiseBuyer.com.au

Accuracy Statement

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Search By Listing Name

Price Details:

$750,000 + SAV

Beds R Us (Hunter and NSW Central Coast)

Price Details:

$800,000 + SAV

* Seven existing stores in one lot * Located in prominent bulky goods centres at Salamander Bay, Newcastle, Bennett’s Green, Warners Bay, Rutherford, Lake Haven and West Gosford * Lowcost license arrangement. Contact Name: James Taylor Email: james.taylor@franchisebrokers.com.au Phone: 04 4727 3287

Domino’s (Sydney West)

Price Details:

$650,000

Price Details:

$849,000+ SAV

Price Details:

$100,000

Pizza Hut (Lake Haven)

Price Details:

$395,000 + SAV

* Dine-in and take-away restaurant * Seven-figure sales turnover * Long-term lease and franchise agreement * Excellent site location * National advertising campaigns * Comprehensive 8-week training program * No prior experience necessary * Ongoing franchisor support. Contact Name: James Taylor Email: james.taylor@franchisebrokers.com.au Phone: 04 4727 3287

Price Details:

$195,000 + SAV

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

* Large protected territories * Comprehensive initial and ongoing training * Customised franchise support * Executive team leadership with extensive nursing and home care experience * Opening timeline averages 90 days from contract signing to business opening. Contact Name: Warren Muller Phone: 04 1826 6917

Right At Home (Auburn)

Price Details:

$100,000

Sumo Salad (Kotara) * Located in the food court at the busy Westfield Kotara Shopping Centre in Newcastle * Plenty of tenure on the lease * Refit done in early 2015 * No experience necessary * Comprehensive induction program provided * Excellent training, operations support and marketing. Contact Name: James Taylor Email: james.taylor@franchisebrokers.com.au Phone: 04 4727 3287

* Sales in excess of $22,000 per week * Loyal customer base * Fantastic location on a busy main road * Excellent business model * Large territory with continuous developments * No prior experience required * All initial training and ongoing support provided. Contact Name: Warren Muller Phone: 04 1826 6917

Right At Home (Epping)

Beaumont Tiles (Warners Bay) * Serving the Lake Macquarie and Newcastle regions * Sales turnover in excess of $2 million and growing at 8% * Long-term tenure * Excellent support systems, fully integrated, high-profile marketing program and ongoing training provided. Contact Name: James Taylor Email: james.taylor@franchisebrokers.com.au Phone: 04 4727 3287

* Fully managed — can be owner/operator managed * A reputable international brand * Innovators of the 24-hour, mixed fitness franchise * Low fee structure and overheads * Long lease and franchise agreement in place. Contact Name: James Taylor Email: james.taylor@franchisebrokers.com.au Phone: 04 4727 3287

Michel’s Patisserie (Bonnyrigg Plaza)

Price Details:

$195,000 + SAV

* Shopping complex contains specialised stores that draw a large amount of customers * Large customer base associated with 15 years of business * Suitable for a motivated vendor looking to own/operate their own business. Contact Name: Andrew Wilcox Email: andrew.wilcox@franchisebrokers.com.au Call: 04 0482 4085

classifieds

Northern Territory

Price Details:

$500,000

Price Details:

$260,000 + GST

Bridgestone Select (Stuart Park)

Price Details:

$350,000

* Setting up a new store on Stuart Highway * Fantastic location * Brand leading business * Full comprehensive training program provided * Significant ongoing support * Lifestyle business — 5.5 days trading * Low upfront and ongoing fees. Contact Name: Andrew Hahn Email: andrew.hahn@franchisebrokers.com.au Phone: 04 1301 3367

Baker’s Delight (Palmerston)

Burger Urge (Darwin)

* Established brand with more than 33 years of experience * Proven business formula * Loved/ iconic Australian brand * Proven business formula * Family culture * Ongoing operational assistance * Fresh baked, handcrafted, healthy products. Contact Name: Andrew Hahn Email: andrew.hahn@franchisebrokers.com.au Phone: 04 1301 3367

* Award-winning marketing strategies * Ongoing support from a dedicated operations team * Comprehensive training programs * Lowest capital investment and lowest franchise fees and royalty payments in the food retail sector. Contact Name: Andrew Hahn Email: andrew.hahn@franchisebrokers.com.au Phone: 04 1301 3367

Price Details:

$300,000

Beaumont Tiles (Darwin)

Dymocks (Darwin)

* Fantastic profit margins * Australia’s leading ceramic tile and bathroomware company * Australia’s most successful tile website * Excellent support systems, fully integrated, high-profile marketing program and ongoing training provided. Contact Name: Andrew Hahn Email: andrew.hahn@franchisebrokers.com.au Phone: 04 1301 3367

* Largest and most recognised book retailer in Australia * National and large-scale advertising support provided * State-of-the-art point-of-sale systems in place * Established and successful customer loyalty program. Contact Name: Andrew Hahn Email: andrew.hahn@franchisebrokers.com.au Phone: 04 1301 3367

Price Details:

$100,000

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

classifieds The Coffee Club (Bulimba)

Queensland Price Details:

$885,000 + SAV

Eagle Boys (Oakey)

Boost Juice (Mobeel)

Price Details:

$320,000

* No rent to pay * Can be fully run under management * Fully trained team * 3–4 outlets regularly booked up to 4 months in advance * Sales volumes continue to grow * No experience necessary * Full training provided * Strong financial lending power from major banks. Contact Name: Leo Rodino Email: leo@franchisebrokers.com.au Phone: 0417 551 445

Price Details:

$130,000 + SAV

Price Details:

$540,000 + SAV

Price Details:

$178,000 + SAV

Price Details:

$139,000 + SAV

Price Details:

$139,000 + SAV

Queensland Lifestyle Patios (Brisbane)

Price Details:

$410,000

* Home-based business * Solid business with wellestablished client base and full financial records * Perfect for licensed builders with interest in the Stratco Outback brand * Suitable for a first-time business owner * Experienced team. Contact Name: Leo Rodino Email: leo@franchisebrokers.com.au Phone: 0417 551 445

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

* Well-established business with a huge client base and niche market * Same owner for the last 12.5 years * Steady and sustained business * Premier position in Sunnybank Plaza with constant foot traffic * Perfect for a first-time business owner * Suits husband-and-wife team. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 0417 778 587

Gloria Jean’s (Browns Plains)

Gloria Jean’s (Browns Plains) * New lease just signed — 5 years * Located in the food court of Grand Plaza Shopping Centre * Currently run under management * Long established business with a strong loyal customer base * No prior experience required * Full training and ongoing support provided. Contact Name: Leo Rodino Email: leo@franchisebrokers.com.au Phone: 0417 551 445

* Established in 2006 with a loyal customer base * Fantastic location * Fully trained staff * No high staff turnover * Minimal competition with no similar food offering * New store image completed in 2015; no money to spend. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 0417 778 587

Freechoice (Sunnybank)

Donut King (Coffs Harbour) * Strong, growing sales and profits * Long lease until 2021 * Brand-new fit-out completed last year * Well-established business with a loyal customer base * No prior experience required * Full training and ongoing support provided. Contact Name: Leo Rodino Email: leo@franchisebrokers.com.au Phone: 0417 551 445

* Seven-figure sales * Strong profits * Great demographic in a popular cafe culture area * Recently refurbished to required specifications * Solid lease * Loyal customers * Iconic brand * Full training and ongoing franchisor support provided. Contact Name: Leo Rodino Email: leo@franchisebrokers.com.au Phone: 0417 551 445

* New lease just signed — 5 years * Located in the food court of Grand Plaza Shopping Centre * Currently run under management * Long established business with a strong loyal customer base * No prior experience required * Full training and ongoing support provided. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 0417 778 587

Kwik Kopy (Darra)

Price Details:

$185,000 + SAV

* Perfect for a first-time business owner * Long lease in place, extra 9 years * Great location * No previous printing experience needed * Solid business with a well-established client base, full financial records and substantial support and training supplied by the franchisor. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 0417 778 587

classifieds Pizza Capers (Clayfield)

A selection of listings from www.FranchiseBuyer.com.au

Accuracy Statement

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Price Details:

Search By Listing Name

$199,500

Queensland Lifestyle Patios (Brisbane)

Price Details:

$410,000

* Home-based business * Solid business with wellestablished client base and full financial records * Perfect for licensed builders with interest in the Stratco Outback brand * Suitable for a first-time business owner * Experienced team. Contact Name: Mick Craig Email: mick@franchisebrokers.com.au Phone: 0417 778 587

Pizza Capers (Kenmore)

Price Details:

$399,500

Brumby’s Bakery (McDowall)

Price Details:

$440,000

* This store sits in the top 15 for Brumby’s stores in QLD sales * Proven franchise model * Fantastic location * No vacant premises in the centre * Dynamic sales team in place * New computerised system in place * No experience necessary * Full training provided. Contact Name: Russ Webb Email: russ@franchisebrokers.com.au Phone: 0467 051735

Price Details:

$877,000 + SAV

Price Details:

$279,000

Price Details:

$349,950

* Prime location in busy commuter area * Franchisor ongoing support * Low staff levels * Opportunity to be your own boss * Growing membership base * Recognised brand * Sale price less than establishing a new club. Contact Name: Russ Webb Email: russ@franchisebrokers.com.au Phone: 0467 051735

Eagle Boys (Ormeau)

Price Details:

$80,000 + SAV

Ozspy Security Solutions (Brisbane) * Largest territory franchise in the group * Lifestyle-friendly business * Low running costs * Combined retail store and a lucrative B2B income source * Owners have owned the store for 5 years * Owner tuition post-purchase available * Highly visible signage * No previous security industry experience necessary. Contact Name: Russ Webb Email: russ@franchisebrokers.com.au Phone: 0467 051735

* Run under management * Trained and dynamic team already in place * High exposure location * Highly profitable store with great ROI * Bankaccredited franchise * Loyal customer base * No experience necessary * Training and ongoing support provided. Contact Name: Russ Webb Email: russ@franchisebrokers.com.au Phone: 0467 051735

Stepz Fitness (Ashgrove)

Highfield News Australia Post (Brisbane) * Highly profitable “back-to-school” business * Solid revenue and profits from multiple income streams * Refurbished in 2015, including Golden Casket * No other post office/newsagent combination for ~20 km * Great long lease in place. Contact Name: Russ Webb Email: russ@franchisebrokers.com.au Phone: 0467 051735

* Premier position, right next to train station * Located 7 km from CBD * Run under management * Trained and dynamic team already in place * Loyal customer base * No experience necessary * All training provided * Great franchisor providing ongoing support. Contact Name: Russ Webb Email: russ@franchisebrokers.com.au Phone: 0467 051735

* Well-established business * Conveniently located in a shopping centre * Loyal customer base * Consistent sales figures * Ranked in the top 10 for sales nationally * 100% Australian-owned company * No previous experience required * Full training provided. Contact Name: Bob Dean Email: bob@franchisebrokers.com.au Phone: 0408 822 544

Red Rooster (Ashmore)

Price Details:

$425,000

* Large drive through store * Prominent location * Easy access and ample parking * Great visibility * Run under management * Long lease in place * Established business * No prior experience required. Full training provided. Contact Name: Bob Dean Email: bob@franchisebrokers.com.au Phone: 0408 822 544

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

classifieds Gloria Jean’s (Coffee Castletown)

A selection of listings from www.FranchiseBuyer.com.au

Accuracy Statement

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Search By Listing Name

Price Details:

$399,000

Hairhouse Warehouse (Cairns Earlville)

Red Rooster (Runaway Bay)

Price Details:

$475,000 + SAV

* Well-established business * Experienced management and staff in place * Prominent location * Great visibility from main street * Easy access and ample parking * Suits owner operator * No prior experience required * Full training provided. Contact Name: Bob Dean Email: bob@franchisebrokers.com.au Phone: 0408 822 544

Price Details:

$175,000 + SAV

Price Details:

$180,000 + SAV

Price Details:

$99,999

Price Details:

$250,000 + SAV

Price Details:

$260,000

Price Details:

$628,000

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

* High sales turnover * No prior experience required * Full training and ongoing support provided * Operates 5.5 days per week * Comprehensive national marketing program * Well-established business * Supportive team in place * Recession-resistant industry. Contact Name: Dione Mauric Phone: 04 1554 3469

Baker’s Delight (Banyo, Brisbane North)

Australia Post (Clermont) * Business only trades 5 days per week * Strong six-figure turnover * Loyal customer base * Annually revised fee and commission structure * No ongoing franchise or license fees * No prior experience required * Initial training and ongoing support provided. Contact Name: Dione Mauric Phone: 04 1554 3469

* Work the hours you choose * Not a labourintensive job * Franchise agreement just renewed for another 5 years * Great opportunity for a husband and wife or family to run this business * No experience required * Training and support provided. Contact Name: Dione Mauric Phone: 04 1554 3469

Ultratune (Gladstone)

Ultra Tune (Burleigh) * Well-established business * Loyal customer base * Great location with ease of access * Experienced and motivated staff * Strong brand * Easy systems in place * Ongoing support * Includes vehicle. Contact Name: Bob Dean Email: bob@franchisebrokers.com.au Phone: 0408 822 544

* No prior industry experience necessary * Full initial training and ongoing support provided * Fantastic location * Currently run under management * Comprehensive national marketing program * Fully trained staff in place. Contact Name: Dione Mauric Phone: 04 1554 3469

Nanotek (Mackay)

Sleepy’s (Helensvale) * Huge territory; the only Gold Coast store * Twotime winner of Store of the Year * Professionally styled and fully stocked showroom * National advertising campaigns with comprehensive, costeffective marketing * Ongoing support and training * Great location. Contact Name: Bob Dean Email: bob@franchisebrokers.com.au Phone: 0408 822 544

* Favorable lease term in place * Fully trained team * No prior experience required * Full training and ongoing support provided * Strong loyal customer base * Comprehensive national marketing program * Proven international brand * Fantastic location. Woolworth’s supermarket Contact Name: Dione Mauric Phone: 04 1554 3469

Price Details:

$510,000

* Extensive 16-week training program * Loyal customer base in local communities around Australia * Holds a healthy 14.1% of the Australian bread market * Global turnover of $585 million in 2013/2014 and global turnover of $611 million in 2014/15. Contact Name: Scott Chapman Email: russ@franchisebrokers.com.au Phone: 04 6705 1735

classifieds A selection of listings from www.FranchiseBuyer.com.au

Battery World (Bundaberg)

Accuracy Statement

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Price Details:

$249,000 + SAV

Search By Listing Name

Carpet Court (Innisfail)

Baskin Robbins (Everton Park)

Price Details:

$239,000

* Established profitable flagship store * Prime location with great exposure in high traffic area * Run under management * Fully trained staff * Iconic international brand with more than 5000 locations * Bank-accredited franchise. Contact Name: Scott Chapman Email: russ@franchisebrokers.com.au Phone: 04 6705 1735

Price Details:

$249,000

Beaumont Tiles (Brisbane North)

Price Details:

$250,000

* Australia’s leading ceramic tile company * 80 stores and distribution warehouses across Australia * Excellent support systems * Ongoing training provided * Dynamic and exciting marketing * No building industry experience necessary. Contact Name: Scott Chapman Email: russ@franchisebrokers.com.au Phone: 04 6705 1735

Price Details:

$500,000

Price Details:

$134,000 + SAV

Price Details:

* Fantastic location in a busy shopping center * Loyal customer base * Strong lease tenure and terms in place * Well-established business in the local community * No prior experience required * Initial training and ongoing support provided. Contact Name: Stephen Wolff Phone: 04 1554 3469

Gelatissimo (Bundaberg)

Price Details:

$350,000

Three store formats: kiosk, in-line shopfront and café * Outlets in Asia and the Middle East * No food retail experience required * Initial and ongoing training, operational and marketing support * Multi-award-winning franchise network and franchisees. Contact Name: Stephen Wolff Phone: 04 1554 3469

Jamaica Blue (Chinchilla)

Burger Urge

$400,000 + GST

* Fantastic location * Fantastic work/life balance * Favorable ongoing franchise fees * Strong lease tenure and terms in place * Long established business * No prior experience required * Initial training and ongoing support provided. Contact Name: Stephen Wolff Phone: 04 1554 3469

Chicken Treat (Calliope)

BOQ (Brisbane) * Broad range of industries and business types * Diverse client base * Modern, professional premises located in a high growth area * No money to spend on the business or the business fit-out * Operating only 5 days per week. Contact Name: Scott Chapman Email: russ@franchisebrokers.com.au Phone: 04 6705 1735

* Long established business with loyal customer base * Fantastic high-profile position * Fully trained team * Fabulous work/life balance * Great opportunity for a husband and wife or family * No experience required * Full training and support provided. Contact Name: Stephen Wolff Phone: 04 1554 3469

* Award-winning marketing strategies * Ongoing support from a dedicated operations team * Comprehensive training programs * Lowest capital investment and lowest franchise fees and royalty payments in the food retail sector. Contact Name: Scott Chapman Email: russ@franchisebrokers.com.au Phone: 04 6705 1735

Price Details:

$320,000

* Great potential for an owner operator * Strong lease in place * Loyal customer base * Brand-new shop fit-out * No prior experience required * Full training and ongoing support provided * Highly trained team * Comprehensive national marketing program. Contact Name: Stephen Wolff Phone: 04 1554 3469

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

classifieds

Victoria

Mad Mex Fresh Mexican Grill (South Melbourne)

Price Details:

$649,000

* Good lunch trade * Great position * Great staff in place * Liquor license * Full training provided * Fun place to work in * Nestled in amongst a variety of offices and retail close to the Casino and The Sth Melbourne market. Contact Name: John Ferraro Phone: 04 2324 1241

ABS (Hoppers Crossing)

Price Details:

$179,000

* Suits owner operator * Currently totally run under management * Existing and loyal client base * Popular and highly sought-after brand * Comprehensive training and support from franchisor * No experience necessary * Wellestablished profitable business * Well located. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

Nando’s (Brimbank Deer Park)

Price Details:

$749,000

Roll’d (Melbourne CBD)

Oliver’s Real Food (Geelong BP)

Price Details:

$669,000

* Ground-floor opportunity to join rapidly growing national fast-food chain with proven business model and strong capital gain prospects. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

Price Details:

$445,000

Panache Cafe and Creperie (Leopold)

Price Details:

$329,000

* Great location * Loyal and large customer base * New, modern and successful store * Needs minimal amount of staff to run * Comprehensive ongoing franchisor training and support * No competition in the centre * Long lease and franchise agreement. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

* Highly sought-after brand * Highly profitable store * Suits owner operator * Busy location in a large shopping centre * Large level of foot traffic passing every day * Full and comprehensive training provided * No experience necessary. Contact Name: John Ferraro Phone: 04 2324 1241

* Delivering fast, fresh healthy Vietnamese food to Melbourne CBD office workers * 5-year lease term (expires December 2020) * Located in a CBD laneway sheltered from the weather * Opportunities for further growth: owner operator model. Contact Name: John Ferraro Phone: 04 2324 1241

Signwave (Moorabbin) Price Details:

$295,000

* $1 million turnover potential * Centre décor fully up to compliance standard * Experienced staff * Large database of prospects and clients * B2B environment Monday-to-Friday business hours * Training and support by industry experts. Contact Name: John Ferraro Phone: 04 2324 1241

Wendy’s (Horsham)

Price Details:

$169,000

* Long established business * Loyal customer base * Requires small amount of staff to run * Suit an owner/operator * No cooking or special skills * No experience necessary * Low franchise fees * Comprehensive initial and ongoing training and support provided. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

Solomons Flooring (Richmond)

Price Details:

$19,900

* One of the most recognisable brand names in carpets and flooring * Full training * Great position * No stock * Easy to run * Operates 5.5 days * Very profitable. Contact Name: John Ferraro Phone: 04 2324 1241

classifieds Jaymak Equipment Hygiene Services (Wangaratta)

A selection of listings from www.FranchiseBuyer.com.au

Accuracy Statement

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Search By Listing Name

Price Details:

$40,000

Solomons Flooring (Melbourne)

Sleepy’s The Mattress Experts (Albury)

Price Details:

$180,000

* Simple operating model * No experience needed * Full training provided * Low entry cost compared to other systems * Award-winning customer service philosophy * Stable industry, healthy margins * Innovative and technologically advanced product ranges. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

Price Details:

$235,000

Price Details:

$260,000

Price Details:

$350,000 + SAV

Price Details:

$399,000

Price Details:

$350,000 + SAV

Price Details:

POA

* New store to open in the first quarter of 2016 * Tyre and mechanical services * Extensive training program available * Low upfront and ongoing fees * Significant ongoing support * Lifestyle business — 5.5 days trading * Australia’s leading tyre and mechanical retailer. Contact Name: John Ferraro Email: john@franchisebrokers.com.au Phone: 04 2324 1241

ABS (Balwyn)

Dymocks (Chadstone Shopping Centre) * Australia’s premium and most passionate bookseller * National store network of 60 stores * National and large scale advertising support provided * State-of-the-art point-of-sale systems in place * Established and successful customer loyalty program. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

Bridgestone Select (Roxburgh Park)

Lenard’s Chicken (Woodgrove Shopping Centre, Melton) * Existing store * Fantastic location * Highly popular, successful and sought-after brand * New and improved products and store fit-outs * No experience necessary * Full comprehensive and intensive training provided * Ongoing help and support with marketing and training. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

* Seven-figure turnover * Highly profitable * Main road exposure * Great signage for maximum exposure * Has over 60 stores nationally * No stock on hand * Established database for marketing, lead generation and referral programs * Low overheads * Full training. Contact Name: John Ferraro Email: john@franchisebrokers.com.au Phone: 04 2324 1241

Bridgestone Select (Caroline Springs)

Beaumont Tiles (Melton) * Australia’s leading ceramic tile and bathroomware company * Fantastic profit margins * Australia’s most successful tile website * 94 stores in the group * Excellent support systems, fully integrated, high-profile national marketing program, and ongoing training provided. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

* No skills required * Previous air conditioner/ refrigeration mechanic skills would be advantageous * Initial on-site training as well as internal diplomas of competency provided * Fully developed online training package provided. Contact Name: Rod Justin Email: rod@franchisebrokers.com.au Phone: 04 0968 6292

Price Details:

$199,000 + SAV

* Well-established profitable business * Nationally recognised brand * Well located with good main road exposure * Strong clientele * Established in the late 1980s and acquired by the current owner in 2005 * Returns a healthy profit to the owner operator. Contact Name: John Ferraro Email: john@franchisebrokers.com.au Phone: 04 2324 1241

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

classifieds

South Australia

Western Australia

Fasta Pasta (Mount Gambier)

Price Details:

$1,250,000 + SAV

* Quick-service restaurant in a prime location in the heart of Mount Gambier * Rent is under 6% of turnover * Long lease until 2025 * New franchise agreement just signed with option to renew to 2030 * Turnover in excess of $1.6 million for the last 3 years. Contact Name: James Grigg Email: james@franchisebrokers.com.au Phone: 08 8272 8435

Avis Southwest Rentals

Price Details:

$1,049,000

Price Attack (Elizabeth)

Price Details:

$326,000 + SAV

* Has been established for more than 15 years * Strong and consistent sales * No hairdressing experience necessary * Innovative and extensive national marketing program with access to POS material, marketing and design * Ideal for a partnership or as a single operator. Contact Name: James Grigg Email: james@franchisebrokers.com.au Phone: 08 8272 8435

Barbeques Galore & Solahart (Geraldton)

Price Details:

$675,000 + SAV

The Athlete’s Foot (Burnside)

Price Details:

$445,000 + SAV

* Return to owner of 39% and ROI of 30% * Current owners only work part-time * Potential for a full-time owner operator to increase returns * Recently moved to this new location with all new fit-out and signage * Rent is under 9% of turnover * Long lease until 2022. Contact Name: James Grigg Email: james@franchisebrokers.com.au Phone: 08 8272 8435

Price Details:

$460,000 + SAV

FRANCHISE BUYER

• March 2016 • www.FranchiseBuyer.com.au

* Two great businesses in one * Ideally located in the Homemaker Centre * Weber authorised dealer * Perfectly suited to a couple or family business but can also be run by a single owner operator * Attractive rent * Long lease. Contact Name: Ryan Willsher Email: enquirieswa@franchisebrokers.com.au Phone: 08 9468 5130

Carbatec

Price Details:

$1,049,000 + SAV

Tyrepower (Naracoorte) * Return to owner of more than 50% * Located at the heart of the agriculture and viticulture regions of SE South Australia * Positioned to service nearby towns such as Keith, Bordertown, Lucindale and Kingston * Buying power of a 260- store network. Contact Name: James Grigg Email: james@franchisebrokers.com.au Phone: 08 8272 8435

* Blue-chip business available in Bunbury * Wide range of high-quality vehicles available to rent * Highly successful business for more than 25 years with the same owner * Excellent returns to an owner operator. Contact Name: Ryan Willsher Email: enquirieswa@franchisebrokers.com.au Phone: 08 9468 5130

* Exclusive brands under distributorship * Existing staff * Established and run by same owners for 26 years * No experience necessary * Best suited to an owner operator or a family/couple but can be run under management * Long lease and license in place. Contact Name: Ryan Willsher Email: enquirieswa@franchisebrokers.com.au Phone: 08 9468 5130

Crust Gourmet Pizza Bar (Albany, WA)

Price Details:

$450,000

* For franchisees who have a love of gourmet food, commitment to excellence in customer service and good leadership skills and are entrepreneurial and business-minded with great people skills and financial management experience. Contact Name: Ryan Willsher Email: enquirieswa@franchisebrokers.com.au Phone: 08 9468 5130

classifieds Jesters (Bunbury The Parks Centre)

A selection of listings from www.FranchiseBuyer.com.au

Accuracy Statement

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Price Details:

$395,000 + SAV

Search By Listing Name

Endota Spa (Joondalup)

Price Details:

$290,000

* Suits an owner operator * New fantastic site planned * Ongoing, professional, one-on-one business training * Brilliant business plans, benchmarking and ongoing business improvement tools * Trusted accredited loan program with ANZ and NAB. Contact Name: Ryan Willsher Email: enquirieswa@franchisebrokers.com.au Phone: 08 9468 5130

Lenard’s (Ocean Keys Shopping Centre)

Price Details:

$229,000 + SAV

Price Details:

$299,000

Price Details:

$479,000 + SAV

Mix&Go FroYo (Claremont)

Price Details:

$200,000

* Self-serve frozen yogurt franchise * Low rent * Extensive training and ongoing support provided * Low start-up investment and ongoing royalties * Australian brand for Australian consumers * Aggressive national growth strategy. Contact Name: Ryan Willsher Email: enquirieswa@franchisebrokers.com.au Phone: 08 9468 5130

* Fantastic lease * Great location in a busy growing shopping centre * Dynamic franchisor with future growth plans * Excellent support and training supplied by franchisor * No previous experience required * Trusted brand name. Contact Name: Brad Wallace Email: brad@franchisebrokers.com.au Phone: 04 4703 3472

Muffin Break (Bunbury Forum)

Mad Mex Fresh Mexican Grill * Premier business turning more than $20,000 per week * Needs an owner operator to take over from this under management operation to maximise profits * Great location * Long lease * Extremely busy summer trade with respectable winter trade. Contact Name: Ryan Willsher Email: enquirieswa@franchisebrokers.com.au Phone: 08 9468 5130

* Brand-new fit-out * Massive sales growth from the introduction of Krispy Kreme * Net profits to an owner operator of $200,000+ * New lease in place * Great location * Initial training and ongoing support provided * No experience necessary. Contact Name: Brad Wallace Email: brad@franchisebrokers.com.au Phone: 04 4703 3472

* No previous experience necessary * Full training provided * Suits either owner occupiers or investors * Currently operated under management * Access to developed products and services, training and marketing advice as well as group advertising. Contact Name: Brad Wallace Email: brad@franchisebrokers.com.au Phone: 04 4703 3472

Sumo Salad

Price Details:

$199,000 + SAV

* Great location in the centre of the popular Claremont Quarter * Long lease until 2018 * Proven business model * Excellent training, operations support and marketing * Local-based franchisor means excellent ground support * No previous experience required. Contact Name: Brad Wallace Email: brad@franchisebrokers.com.au Phone: 04 4703 3472

Plus Fitness 24/7 (Nedlands)

Price Details:

$349,000

* Club is only 2 years old with more than 800 members * Ideal location * 440 sqm floor space * Currently run under management and also suits an owner operator * Low staffing, fast break-evens and impressive returns. Contact Name: Ryan Willsher Email: enquirieswa@franchisebrokers.com.au Phone: 08 9468 5130

The Coffee Club

Price Details:

$1,049,000 + SAV

* Brand-new lease * Well-run business with strong high profit history * Australia’s largest home-grown cafe group, serving more than 50 million cups of coffee a year * Proven track record, excellent training and ongoing support. Contact Name: Brad Wallace Email: brad@franchisebrokers.com.au Phone: 04 4703 3472

www.FranchiseBuyer.com.au • March 2016 •

FRANCHISE BUYER

classifieds Dome Cafe (South Perth) A selection of listings from www.FranchiseBuyer.com.au

Accuracy Statement

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Search By Listing Name

Price Details:

$399,000 + SAV

PoolWerx

Price Details:

$269,000 + SAV

* High-profile national and local marketing campaigns * Structured support with ongoing training, coaching and mentoring * IT system designed specifically for the pool industry * No prior experience required * Ongoing infield training and support. Contact Name: Brad Wallace Email: brad@franchisebrokers.com.au Phone: 04 4703 3472

* Great location, on Mend Street * Opportunity to extend opening hours * Extensive marketing support * In-depth instruction and training * Ongoing in-cafe support * Strong brand presence both nationally and internationally * Suits an owner operator. Contact Name: Rajiv Rajan Email: enquirieswa@franchisebrokers.com.au Photo: 08 9468 5131

Dymocks (Rockingham)

Price Details:

$100,000

* Largest and most recognised book retailer in Australia * National and large-scale advertising support provided * State-of-the-art point-of-sale systems in place * Established and successful customer loyalty program. Contact Name: Rajiv Rajan Email: enquirieswa@franchisebrokers.com.au Photo: 08 9468 5131

Red Rooster (Melville) Sub Sandwich (Broome)

Price Details:

$399,000 + SAV

* Currently run under management * This franchise was ranked #1 Franchise Opportunity by Entrepreneur Magazine 2010 * With more than 42,000 stores worldwide, this system is the undisputed leader in the sandwich market. Contact Name: Brad Wallace Email: brad@franchisebrokers.com.au Phone: 04 4703 3472

Price Details:

$700,000 + GST

Signwave

Caffissimo (Kwinana)

Price Details:

$159,000 + SAV

* Ideally location * Full lunch menu * Unique store layout * Well-established store, with a growing client base * Suits a family or partnership but ideal for an owner/operator * Experienced staff * No experience necessary * Full training provided. Contact Name: Rajiv Rajan Email: enquirieswa@franchisebrokers.com.au Photo: 08 9468 5131

Price Details:

$549,000 + SAV

Chipmunks Playland & Cafe (Master Franchise)

Price Details:

$549,000 + SAV 58

* No premises lease required; work from home option * Strong and consistent sales growth * Multiple income streams * Highly popular yearround * No experience necessary * Full initial training and ongoing support provided. Contact Name: Rajiv Rajan Email: enquirieswa@franchisebrokers.com.au Photo: 08 9468 5131

FRANCHISE BUYER

â&#x20AC;˘ March 2016 â&#x20AC;˘ www.FranchiseBuyer.com.au

* Prominent frontage with two access points: one via a crossover off Marmion Street and the second from Stock Road * Dynamic product range * Flexible cooking platforms * Intensive marketing * Existing buying power * Strategic support * Worldclass training. Contact Name: Rajiv Rajan Email: enquirieswa@franchisebrokers.com.au Photo: 08 9468 5131

* More than 40% ROI * Vendor finance available * Established major client base with more than 70% repeat business * Respected and recognised brand * State-of-the-art print technology and training programs * Buying power with suppliers. Contact Name: Rajiv Rajan Email: enquirieswa@franchisebrokers.com.au Photo: 08 9468 5131

Snap Fitness (near Fremantle)

Price Details:

$990,000 + SAV

* Solid membership numbers * Consistent net profit over the last 3 years * Potential to further increase membership numbers through local marketing * Long lease in place * With backing of an extensive national marketing plan. Contact Name: Rajiv Rajan Email: enquirieswa@franchisebrokers.com.au Photo: 08 9468 5131

Steve Finn Co-founder and CEO

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As franchise business owners ourselves we understand the unique nature of the franchise business model. We assist buyers and sellers with valuations, business profiling, due diligence, marketing and communications, negotiations, franchisor approval, contracts, settlement and handover.

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