Franchise Buyer, Vol 4. Issue 3, 2016 by franchise buyer

www.franchisebuyer.com.au

April 2016 Vol. 4 Issue 3

Kleenit Delivering multiple income streams with franchisee flexibility es Includ ise h Franc le S for a ds fie Classi

What’s Your Motivation So Much To Do In To Buy A Franchise? A Retail Lease ALSO INSIDE: INSPIRED READING • APP CHAT • WEBSITES WE LOVE

Contents April 2016 Vol 4. Issue 3 04 Cover Story Kleenit clears the path to franchise flexibility

30 Finance • Emma Webb speaks with Dan Toms from Cashflow It© on how to make your franchise work for you as we approach tax time and getting the best advantage out of your finance structure. 32 Brands In Action • First Class Capital – Brad Prout, CEO of First Class Capital, gives his take on the current landscape in funding SME’s

08 Market Happenings • An update on ‘happenings’ around the traps in franchising and beyond 13 Marketing • John Dwyer (JD), challenges business owners to learn to deliver the unexpected 16 Brands In Action • ChemDry - We take you through a day in the life of Alex Griffiths, a ChemDry franchisee in Brisbane 20 Peak Performance • Adam Gibson helps you look a lot deeper into the question of “What is your motivation to buy a franchise?” 22 Leasing • Phil Chapman gives us an insight into just what happens in the year of a retail lease – it may surprise you! 24 Store Design • Store design expert Mark Muller, shows you how to get the best bang for your buck when it comes to a refurbishment of your store 26 Retail • Brian Walker, CEO of The Retail Doctor Group, outlines his steps to being franchise future fit in your business 28 Brands In Action • Fibrenew – Making everything old new again. Fibrenew is taking on the leather and fabric restoration market in Australia – this is how they are doing it.

34 Brands In Action • Boost Juice – We speak to Janine Allis at Boost on how they upped their brand engagement via a brand gaming App 36 Franchising Your Business • Looking for the next big thing in business? Brian Keen encourages entrepreneurs to be disrupters! 38 Brands In Action • Base Zero – We talk to Base Zero about the day to day activities in running the business as a business owner 40 Events - Franchising Expo • We wrap up the March Sydney Franchising Expo, and preview the remaining shows for 2016.

42 Websites We Love 43 Inspired Reading 44 App Chat 6 Serious Offers & Other Sales Terms

Highlights W

elcome to another edition Franchise Buyer magazine. Make sure you are subscribed to this monthly digital magazine edition by going to www.FranchiseBuyer.com. au to fill in your details to subscribe, and we will deliver it to your inbox every month. We present again as much information as we can to help you be successful. We do our best to bring you the widest range of experts and information, and on this occasion we especially welcome our Peak Performance guru Adam Gibson for his first contribution to Franchise Buyer. If you are searching for a franchise business at the moment, you should find plenty to take in amongst the many brand features, and particularly the listings of current existing franchise businesses for sale. We got it all in Franchise Buyer! All the best, Glenn Walford Founder, Franchise Buyer www.FranchiseBuyer.com.au Editor Glenn Walford glenn@franchisebuyer.com.au Features Writer Leona Devaz Leona@franchisebuyer.com.au Marketing & Production Coordinator Luke Vogelaar Luke@franchisebuyer.com.au

10 Price Alerts & Latest Listings 45 Franchise Classifieds Opinions expressed in Franchise Buyer are not necessarily those of Franchise Buyer or the Publisher. Persons entering into a franchise agreement are strongly urged to seek their own independent advice. All material is copyright and reproduction in whole or in part is not allowable unless specific permission from the Editor is provided. www.FranchiseBuyer.com.au • April 2016 •

Design Katherine Bercasio Contributors Phil Chapman John Dwyer Emma Webb Adam Gibson Brian Keen Mark Muller Brad Prout Brian Walker

FRANCHISE BUYER

Cover Story

Kleenit clears the path to franchisee flexibility.

With a full range of services on offer, ranging from gutter cleaning to pressure cleaning, factory floors and graffiti removal, Kleenit is helping franchisees build personal confidence, find their feet and a niche. Knowing their customer base and the market is proving to be their specialty. BY LEONA DEVAZ

rom reducing costs to taking advantage of more efficient procedures, businesses are increasingly outsourcing cleaning services. Leading the charge for residential and commercial cleaning franchises, Kleenit is helping to illustrate this movement. Head officed and located in WA, Kleenit have almost 40 franchisees nationally and the niche of graffiti removal is still among the fast-growing segments of their business for the industrial, commercial and government markets. While Kleenit ranks its turnover as $1.2million,

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

Directors Peter Robinson and Mark Wood know they are among some of the fastest-growing franchise businesses in Australia. Mr. Wood says this is particularly the case in the NSW and VIC market place. “We still predominantly have a real need for franchise recruitment to meet the demands across NSW, we have one franchisee driving all over NSW and it’s not efficient!” With a “$75K minimum income guarantee” Mr Wood explains this instils “confidence in the Kleenit model and takes away the fear and trepidation of buying a new business”. The “absolute guarantee” is a “no strings, no rubbish” proviso written into the franchise agreement. “It is purely to give confidence to prospective franchise owners, to take that leap of faith”. The directors created this as, “how much will I earn?” tends to be one of the

Cover Story Franchisee insights to check out:

“Greg Nathan talks about the franchisee lifecycle and in particular, the psychological side – it can be mapped to every single franchisee, the only difference is the time it takes for them to go through it. You can really see the change in people through the Sigmoid Curve, and through this, we learn who we need focus on”.

major questions people ask. Potential earnings, lifestyle and flexibility are among some of the top reasons people move into a franchise system and Mr Wood said the Kleenit franchise is designed to fulfil five different, but key areas. “It is critical to our business to have a whole bunch of happy franchisees in order to grow”. Multiple income streams. The financial aspect of any potential business is pertinent to decision making and Mr Wood says with a number of franchise business models, “the income becomes capped, with my guys – the income isn’t capped. Our job is to encourage them to have a big business. There is a small royalty on earnings. In the case of Kleenit you pay a total 15% royalty on your turnover. The more they (franchisees) earn, the more they earn from me. I have a vested interest in helping them grow their business to as big as they want it to be”. Not affected by seasonality. “In this business, you can work 12 months of the year”. Kleenit Applecross in Perth is a prime example of this – from cleaning the Firefighters Memorial Grove in Kings Park, to boat cleaning on the Swan River and Elizabeth Quay for Prime Minister Malcolm Turnbull’s recent visit to Perth – franchisees aren’t limited to one area of business to earn income. Mr Wood says, “when franchisees have holidays, they fill in for each other. With the big jobs, the smart ones (franchisees)

get a couple of other guys to help them knock it over in a day. Often it’s a reactive business, people don’t plan to have an oil stain or spill!” Support. “People are scared to take the leap of faith. They have a fear of the unknown, of stepping out of their comfort zone. A lot of people have come from a nontrade background and been in the same job for 8-9 years. It’s such a shock to the system and they want to make some good money from it, so we support them to where they want to be. Some people do $100K, some do more, some do less – we continually review it. We have six-monthly meetings and a business plan that aims to meet personal objectives. We try and tailor our help and support to help them reach that, it really is dependent on what you want out of it. For example, one franchisee’s wife wanted a trip to Mauritius at a cost of $10K, so we said ‘okay, how are we going to make that in the next six months?’ Then, the wife is happy. It’s a win-win which is encouraging”. Lifestyle. “What does it for me? If everyone has something that meets their needs; the guys blossom into the businesses. We have guys who are brickies, guys who are truck drivers, they now have a nice house, cars, holidays and kids in private schools. They’ve worked hard and the possibilities are there for those who want it. We have quarterly catch ups - state by state. We get everyone together, they bring their partners and get to know each other. They learn off each other, care about each other and become ambassadors”. Longevity. “The longest franchisee has been with us for 10 years in November. He’s become an advocate for the company and believes in it. They are entrepreneurs and comfortable in their roles – especially the guys reaching five and ten years. We want everyone to be successful in their jobs”.

FIND OUT MORE http://www.kleenitfranchise.com.au/

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Serious Offer & Other Sales Terms

ers f f O s u o i Ser eductions • Price iRck Sales • Qu Invited • Offers South Australia Brazilian Beauty

(North Adelaide) Contact Name James Grigg Phone 0401 237 717 james@franchisebrokers.com.au

$345,000 + Stock Price Attack

(Elizabeth) Contact Name James Grigg Phone 0401 237 717 james@franchisebrokers.com.au

$326,000 + Stock Approx $150,000

Queensland

Provendor

(Gold Coast) Contact Name Bob Dean Phone 0408 822 544 bob@franchisebrokers.com.au

+ SAV + Cash Floats Movenpick

(Broadbeach) Contact Name Bob Dean Phone 0408 822 544 bob@franchisebrokers.com.au

$129,000 + SAV Pizza Capers

Stepz Fitness

(Hervey Bay) Contact Name Dione Mauric Phone 0415 543 469 dione@franchisebrokers.com.au

$129,000

Price Attack

(Ashgrove) Contact Name Russ Webb Phone 0467 051735 russ@franchisebrokers.com.au

Michel’s Patisserie

(Port Central) Contact Name Leo Rodino Phone 0417 551 445 leo@franchisebrokers.com.au

$199,000 + SAV

(Cairns) Contact Name Dione Mauric Phone 0415 543 469 dione@franchisebrokers.com.au

$249,000 inc. SAV (Approx $150,000)

$299,000 + SAV Shingle Inn

(Clifford Gardens) Contact Name Leo Rodino Phone 0417 551 445 leo@franchisebrokers.com.au

$275k + SAV

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

Boost Juice

(Mobeel) Contact Name Mick Craig Phone 0417 778 587 mick@franchisebrokers.com.au

$320,000 + SAV

Serious Offer & Other Sales Terms Bucking Bull

The Drug Detection Agency

(Logan) Contact Name Mick Craig Phone 0417 778 587 mick@franchisebrokers.com.au

(Campbelltown) Contact Name Andrew Wilcox Phone 0404 824 085 andrew.wilcox@franchisebrokers. com.au

$84,000 + SAV

New South Wales

Blaxland East Newsagency

Sub Sandwich

Contact Name Andrew Wilcox Phone 0404 824 085 andrew.wilcox@

(Rockdale) Contact Name James Taylor Phone 0447 273287 james.taylor@franchisebrokers.com.

$99,000 + SAV

The Coffee Club

$345,000 + SAV

(Nepean River) Contact Name Andrew Wilcox Phone 0404 824 085 andrew.wilcox@

Endota Spa (Kiama)

Contact Name Michael Newham Phone 0419 263 014 michael.newham@franchisebrokers. com.au

$110,000 + SAV

Bibs and Ribs Master Franchise

Contact Name Michael Newham Phone 0419 263 014 michael.newham@franchisebrokers. com.au

$350,000

Baskin Robbins

(Lismore) Contact Name Mick Craig Phone 0417 778 587 mick@franchisebrokers.com.au

$99,000 + SAV

Muffin Break

(Lidcombe) Contact Name Warren Muller Phone 0418 266917 Warren@franchisebrokers.com.au

$185,000- $295,000

$4,200,000.00

Sub Sandwich

(CBD) Contact Name Sartaj Natt Phone 0402 364 591 sartaj@franchisebrokers.com.au

$495,000 + SAV

Michel’s Patisserie

(Bella Vista) Contact Name Sartaj Natt Phone 0402 364 591 sartaj@franchisebrokers.com.au

$495,000 + SAV

Western Australia Eagle Boys

(Canning Vale) Contact Name Rajiv Rajan Phone 08 9468 5131 enquirieswa@franchisebrokers.com. au

$149,000 + Stock at value

Whilst all care is taken to present correct information, please also refer to the most current website listing and/or contact the broker.

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

News

Market Happenings Find out what the movers and shakers in the Australian franchise sector have been up to.

MYOB FCA 2016 Excellence in Franchising Awards

his year’s MYOB FCA Excellence in Franchising Awards National Categories are open for entries from Monday 11 April 2016 until Monday 6 June 2016, and final submissions are due on Monday 20 June 2016. The Franchise Council of Australia is proud to continue to honor the best of the best in franchising each year. The National Categories are as follows: Australian Established Franchisor of the Year, Australian Emerging Franchisor of the Year, International Franchisor of the Year, Excellence in Marketing, Franchise Innovation, Excellence in International Franchising, Franchisor Social Responsibility, and Supplier of the Year. www.franchise. org.au Photo: MYOB

TV superstar joins Just Cuts for another year as brand ambassador

ust Cuts , the largest hairdressing company in the Southern Hemisphere, proudly announces the appointment of television superstar Grant Denyer as their official brand ambassador for 2016. A long-time Just Cuts Client, Grant joins the brand again after the success of his ambassador role in 2015. Just Cuts will also sponsor the racing car driver in the 2016 CAMS Australian GT Championship. Easily relatable, approachable, and down-to-earth, Grand embodies the brand’s values and appeals to everyday Australians, much like Just Cuts . “My relationship with Just Cuts dates back to 1999 when the brand sponsored my first ever car race at Bathurst. In many ways, they were responsible for kick starting my racing career and have backed me from the very start. I’m thrilled to be able carry on our partnership in my official role as brand ambassador,” says Grant of the commitment. “And I’m proud to be more than just an ambassador. I’ve been a loyal client of my local Bathurst salon for years!” he adds. Launching his ambassador role from Friday 22 April 2016, Grant will lend his face to a range of brand marketing, visual merchandising, and advertising. He will also make a number of appearances at salons across the country, with dates to be announced on the Just Cuts Facebook page. After first sponsoring Grant when he began his professional racing career in 1999, Just Cuts has proudly supported the star since and are now his main sponsor for the 2016 CAMS Australian GT Championship. The Just Cuts logo is proudly displayed on Grant’s racing car, racing suit, and helmet in all his races. www.justcuts.com.au Photo: Just Cuts-Grant Denyer

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

FCA partners with the Australian Franchise Registry

he Australian Franchise Registry, operated by FRANdata, has announced a formal strategic and business partnership with the Franchise Council of Australia (FCA), the peak body for the franchise sector in Australia. The partnership will enable the FCA and FRANdata, a leading international source of independent franchising information, to work collaboratively for the benefit of both organizations. FRANdata values the support the FCA will provide in securing registrations for the Australian Franchise Registry and promoting its activities. The partnership will provide the FCA with unique access to FRANdata industry information and build on recent initiatives to enhance the public perception of franchising. It will also enable franchise systems to individually and publicly differentiate themselves in the eyes of regulators, financiers, prospective franchisees, and the media should they wish to do so. The FCA endorses the Australian Franchise Registry and encourages all FCA franchisor members to complete registration if they have not already done so. The FCA considers registration with the Franchise Registry to be an important demonstration of the sector’s commitment to legal compliance and also encourages franchise systems to consider some of the enhanced registration options available to registered franchise systems. These options include displays evidencing the availability of financier information and support of the Workplace Compliance Standard being developed in consultation with industry stakeholders to clarify the respective

News

franchisor and franchisee roles in achieving compliance with workplace laws in a franchised network. The strategic relationship will enable the FCA to access FRANdata information for use in industry submissions and educational activities and to promote the positive contribution of franchising to Australia’s business landscape. Access to FCA members, and FCA support for registration on the Australian Franchise Registry alongside FCA membership, will build on the already impressive list of registered brands. The Australian Franchise Registry is a voluntary low-cost registration platform that enables genuine franchise brands to promote their commitment to compliance and signal the availability of other key stakeholder information. Prospective franchisees, lenders, and other key observers of the franchise sector can all search participating brands through the registry’s free publicly accessible search function. FCA members registering before the 30 April 2016 will have their contribution to better information acknowledged in FRANdata’s next report on the Australian Franchise Sector (scheduled for release in June 2016). Call 02 8346 6093 or visit www.thefranchiseregistry.com.au to learn more.

Franchise Business Intelligence

Former Leinster rugby player brings Zambrero to Ireland

ustralian quick-service restaurant chain Zambrero, which specializes in fresh, healthy Mexican food, opens its first European restaurant on Dublin City’s Hatch Street on 23 March 2016. Creating over 70 jobs, the move is spearheaded by former Leinster rugby star and Zambrero Ireland General Manager, Darragh

Fanning, who discovered Zambrero while playing rugby in Australia with former St Mary’s College RFC First Team Coach Shaun McCarthy, also a key partner in Zambrero’s expansion into the Irish market. Zambrero was founded by medical doctor, entrepreneur, and philanthropist Dr. Sam Prince in 2005, who opened the first restaurant in Canberra, Australia, while still a medical student at just 21 years of age. While working in a restaurant to put himself through university, Dr. Sam Prince became interested in setting up one of his own, and combined with his love of Mexican food, the idea for Zambrero was born. Since then, over 110 branches of Zambrero have opened their doors across each state in Australia, with the chain recently expanding into Thailand, New Zealand, and now Europe. Four Zambrero branches are set to open in Ireland by the end of 2016, creating over 70 jobs and bringing over 2 million into the Irish economy. All fresh ingredients used by Zambrero Ireland are sourced from Irish producers. www.zambrero.com thetaste.ie www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Price Alerts

National Franchise Price Alerts & New Listings Queensland Salsa’s (Chermside)

Contact Name Russ Webb Phone 0467 051735 russ@franchisebrokers.com.au

$395,000

Submarine Sandwich (Brisbane North)

Contact Name Russ Webb Phone 0467 051735 russ@franchisebrokers.com.au

$87,500 + SAV Bucking Bull

(Logan Hyperdome) Contact Name Leo Rodino Phone 0417 551 445 leo@franchisebrokers.com.au

$84,000 +SAV

Pizza Capers

(Meadowbrook) Contact Name Leo Rodino Phone 0417 551 445 leo@franchisebrokers.com.au

$49,000 + SAV

Sleepy’s

(Toowoomba) Contact Name Leo Rodino Phone 0417 551 445 leo@franchisebrokers.com.au $60,000 +SAV approximately $75k-$80k

Healthy Habits

Contact Name Dione Mauric Phone 0415 543 469 dione@franchisebrokers.com.au

$POA

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

Muffin Break

(Cairns) Contact Name Dione Mauric Phone 0415 543 469 dione@franchisebrokers.com.au

$249,990

Eagle Boys (Oakley)

Contact Name Mick Craig Phone 0417 778 587 mick@franchisebrokers.com.au.

$115,000 + SAV Gloria Jean’s

(Brown Plains) Contact Name Mick Craig Phone 0417 778 587 mick@franchisebrokers.com.au.

$159,000 + SAV

The Coffee Club

Bulimba Contact Name Mick Craig Phone 0417 778 587 mick@franchisebrokers.com.au.

$299k + SAV

New South Wales Gloria Jeans

(Mt Druitt) Contact Name Andrew Wilcox Phone 0404 824 085 andrew.wilcox@franchisebrokers. com.au

$295,000

Price Alerts

Wild Cards & Gifts

(Macarthur Square) Contact Name Andrew Wilcox Phone 0404 824 085 andrew.wilcox@franchisebrokers. com.au

Muffin Break

(Warnbro Fair) Contact Name Rajiv Rajan Phone 08 9468 5131 enquirieswa@franchisebrokers.com. au

$149,000 + SAV

$259,000 + Stock at value

Domino’s Pizza

(Emu Plains) Contact Name Andrew Wilcox Phone 0404 824 085 andrew.wilcox@franchisebrokers. com.au

Groutpro

Contact Name Rajiv Rajan Phone 08 9468 5131 enquirieswa@franchisebrokers.com. au

$595,000

$70,000 + Stock at value

Paint Place

(Colloray) Contact Name Sartaj Natt Phone 0402 364 591 sartaj@franchisebrokers.com.au

Bodyapeel

(Rockingham) Contact Name Rajiv Rajan Phone 08 9468 5131 enquirieswa@franchisebrokers.com. au

$175,000 (WIWO)

$299,00 + Stock at value

Jamaica Blue

(Eastgardens) Contact Name Bob Boswell Phone 0411 745 678 bob.boswell@franchisebrokers.com. au

$350,000

Party Plus

(Moorly) Contact Name Ryan Willsher Phone (08) 9468 5130 enquirieswa@franchisebrokers.com. au

$149,000 + Stock

Nutrition Food Business

(Maroubra) Contact Name Bob Boswell Phone 0411 745 678 bob.boswell@franchisebrokers.com. au

$35,000

Victoria CooliYo Frozen Yoghurt Contact Name Rod Justin Phone 0409 686 292 rod@franchisebrokers.com.au

Western Australia

$19,000

Muffin Break

(Baldivis) Contact Name Rajiv Rajan Phone 08 9468 5131 enquirieswa@franchisebrokers.com. au

$309,000 + Stock at value

Endota Spa

(Warrnambool) Contact Name Rod Justin Phone 0409 686 292 rod@franchisebrokers.com.au

$79,000

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Marketing

Learn to deliver the ‘unexpected’ and watch clients come back for more

It’s a sad fact that 95% of businesses according marketing guru John Dwyer, never put the effort into delivering the unexpected. JD explains why they should and how to do it. By John Dwyer

hen was the last time you were at a restaurant or café and the waiter or waitress surprised you at the end of your meal with a “complimentary cappuccino?” (or whatever your choice of coffee was). When was the last time your lawn mowing guy decided to clean the outside of your house windows after he had completed doing your lawns? Or when was the last time you stayed at the hotel and upon 5 minutes after entering the room, there was a knock

at the door from a hotel staff member who surprised you with a complimentary strawberry platter and chocolate fondue? I bet your answer to each of these question is “never!” It’s a sad fact that 95% of businesses around the world never deliver the unexpected. Most businesses simply go through the motions and provide what is expected. Nothing more and perhaps nothing less – they just

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Marketing

deliver what they believe was expected by the client. This is why there’s such massive opportunity for you as a business owner. If 95% of all businesses never deliver the unexpected, there’s a high probability that none of your competitors will ever blow the minds of the target audience you and them are chasing. Let’s face it, when it comes to running a business, most business owners are conservative and “me-too” in terms of their thinking. They follow the “norm” and really step outside the box to consider innovative marketing or business innovations. Many are just plain boring. So if you step up to the mark and start employing “wow factor marketing tactics,” it’s virtually inevitable that you will steal market share from your lame competitors. And it’s not that hard to do, so it always amazes me why so few business owners think outside the square. I remember as a child growing up in southern suburb in Sydney, my mother used to take me regularly to a local fruit shop, owned by a wonderful Lebanese gentlemen called George Fahd. George was a hard working immigrant to Australia who had a terrific fruit shop business that lived of “massive loyalty” from his customers. And guess how he achieved this. He “delivered the unexpected” and just about every time you went into his shop. He understood the psychology of “pester-power” and on many occasions, would make sure that my brothers 14

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

or myself receive a free banana, apple or maybe packet of potato chips (we would’ve been perhaps 8, 10 and 12 years old at the time). On other occasions, he might “gift” my mother with a complimentary take-away bowl of delicious fruit salad. And on other occasions, he might slip two complimentary bottles of softdrinks in mum’s shopping baskets. Each and every time mum shopped at that fruit store, she was pleasantly surprise with something that one normally wouldn’t expect! George was a master at “delivering the unexpected!” And what did this create? Massive loyalty from all of his customers, because he cleverly marketed his business this way to everyone who came into his store. The irony is that this humble Lebanese fruit shop was doing this over 40 years ago and yet today, the so – called “expert” retail franchisors and big retail chains are not doing it. It amazes me that such businesses don’t recognise the incredible power or delivering such “wow” on a regular basis. Take a leaf out of Disney’s book. If you’ve ever been to a Disney theme park, you no doubt remember experiencing “the unexpected” over and over again. The Disney organisation provides “wow factors” like no one else. I can recall many years back sitting in Tomorrowland with my wife and small children and enjoying some

Marketing

refreshments and all of a sudden, the fountain next to us started to rise from the ground with catchy music emanating. An entertainment group was singing a hit song and guess who it was? The Pointer Sisters no less! Not a tribute group, but the real thing. Now that’s what I call “delivering the unexpected.” Later that same day, we went to Pleasure Island, an entertainment precinct that celebrated New Year’s Eve every night of the year with a count down at midnight and fireworks and confetti covering the cobblestone street. (Yes, they worked out that NYE was the best party night of the year, so they decided to hold it every single night! How’s that for an idea!) About 10 minutes before midnight, a band took to the stage to hype the audience up and create the countdown to midnight, with the group playing “Let’s go Surfing”…. And guess who it was – yes, the real Beach Boys! Not a tribute group, but the real thing. Again, that’s what “delivering the unexpected” is all about. By no means am I suggesting that you keep all of your “wow factors” secretive so that you can “surprise” your customers with unexpected bonuses. My whole marketing mantra is all about attracting new clients and building loyalty through “communicating” your value-adds or points of differences. However, what I’m talking about is going “one step further” and adding that dollop of cream to your wow factors. For example, the rent-a-car company might have

a special “wow factor offer” of a complimentary upgrade to a better car this month – but additional to this, when you hopped into driver seat, you’d be surprise with a complimentary box of chocolates. Or if you were a Car Mechanic Workshop and your wow factor offer was a free vacuum and carwash with every service, imagine the look on your clients face when they sat in the driver seat and found two complimentary Cinema Tickets on the passenger seat with a thank you note from yourself ! Let say a cinema ticket is $12, it means your total investment in delivering the unexpected is $24 – probably just a tenth of the $300 or $400 they spent! A pretty inexpensive way of “blowing their minds” and scoring a customer for life! Let me repeat what I said earlier – 95% of businesses are not doing this. If they’re an offline business, they simply open the door at 9 and close at 5 and if they’re an online business, more than likely they have a very conventional, boring website that delivers “just enough” information, but no “wow” either at the introductory level or after you’ve bought a product. In other words, most businesses simply go through the motions without ever pushing the envelope to that allimportant “wow level.” The reason I have used the term “wow” around all of my marketing advice is because it is a term which we all use when something surprises us or knock your socks off. In other words, it is a perfect parameter for telling us if something has pleasantly surprised us or given us pleasure. Having said this, when you’re devising “client bonus ideas,” simply ask yourself if you were in your customers shoes, would that bonus make you say “wow?” It’s as simple as that, if your idea doesn’t pass the “wow test,” drop it and move on to another idea! So I challenge you now to sit down with a pen and paper or iPad and start knocking out ways that you can create customer loyalty by “delivering the unexpected.”

John Dwyer is the marketing and advertising expert of The Institute of Wow and the author of “The WOW Manifesto Giant Book”. He is also known as The Seinfeld Guy because he scored a huge coup of gaining Jerry Seinfeld as a spokesman for The Greater Building Society’s advertising in Australia. www.theinstituteofwow.com

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

A Day in The Life of a Chem-Dry Franchisee

Brisbane based Chem-Dry franchise partner Alex Griffiths, takes time out of his schedule (training for Ironman’s and dropping his two sons off to school!) to chat to us about how Chem-Dry provides him the freedom to be his own boss. job at night. It’s all about getting a balance between family, work, and sports / pastimes.

Why did you join ChemDry?

The freedom to do what I want to do, when I want to do it. I have two boys in highschool who play sport and need to make sure I am there. I’m fully aware I only have 10 years or so to spend with them at school, family is very important. Also, Chem-Dry as opposed to other franchises is very cost effective, it’s not as risky as other options. I had my own businesses before, one with 26 employees and another with six employees – I’ve been in Australia for nine years and knew I always wanted to be a business owner.

Seeing it grow, as I started the business from absolutely nothing – zero customers. I built that customer base, and have seen repeat business come through, which is very important.

What qualities or attributes do you believe are critical for success for anyone considering a Chem-Dry franchise.

How long have you been with Chem-Dry?

The most important thing is networking, you have to get out there and network. If you give something to somebody, you will get something back in return.

What do you believe is the main advantages are of owning a Chem-Dry franchise?

Also, measuring the business. You must have systems in place, procedures to make sure you measure everything, profit and loss, break even. With each customer that phones me, I ask, “how did you find me?” i.e. Google, local newspaper … You need to keep track of marketing money spent on advertising.

Since 2010, looking after Brisbane and surrounding suburbs.

In terms of me personally, the freedom to be your own boss and making key decisions. Ultimately you get what you put in, I put in long hours while the boys are at school and do commercial work late at night. Plus, you are constantly meeting and interacting with different customers.

What does an average day look like? I am up at 4am most mornings to ride or run, training for triathlons. I drop the boys off at school, then my first job is between 8-9am. I do three-four jobs a day, depending on the size. It can range from two real estate properties and a commercial property. I do a lot of networking; I schedule in time to meet up with a customer or potential new customer – try to fit it in during the day. Depending what is on at school – my son has soccer training – I then do a 16

Your most memorable experience operating the business.

FRANCHISE BUYER

Any advice for 1st time business owners? Definitely do your due diligence. Work out your business plan and know what you are getting into. Understand why you are doing it – why exactly are you going into business? You need to have a good understanding, and know exactly what you are in for in terms of money and cashflow for the first few months, six months, then a few years forward of that.

• April 2016 • www.FranchiseBuyer.com.au

FIND OUT MORE Web: www.chemdry.com.au

Want to make a clean break? Build your future with Chem-Dry Chem-Dry is the world’s largest carpet cleaning franchise, and has been helping Australian’s realise their dream of business ownership since 1986.

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If you’re ready to make a clean break with your own Chem-Dry franchise, simply fill out the information form on our website, or call our franchise business info line on 1800 243 637.

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Peak Performance

What’s Your Motivation to Buy a Franchise? Now is the time to make sure your reasons for buying a business will stack up when the going gets tough… By Adam Gibson

he most fundamental and costly mistake prospective franchisees make when shopping for a franchise is also the most common. It’s one that can lead to years of frustration and resentment, or at worst, a business failure if left unexamined. The good news is however, there is something you can do about it. The mistake is to invest in a franchise with the major motivation being to replace your salary and “escape the boss.” And yes, I know when you are seemingly stuck in a job you don’t enjoy, working for an employer you don’t really respect, it can feel like all your problems would go away if you were making similar money by working for yourself instead of someone else. But this is not necessarily the case, and before you go ahead and make a major life decision such as buying a business, here are two important things to consider.

One: Do You Trust the Boss?

You know that boss you thought was lacking leadership, foresight and people skills? That person you felt shackled to and somehow diminished by every week? On a deeper level, the things that irked you about him or her are likely to be a reflection of traits and flaws that you don’t want to recognise in yourself. And guess what? Once you start your own business, YOU are now in charge – and there is no escaping you. This means you are now responsible for the handling the stresses, challenges and problems that sit side by side with the rewards of leadership. Your mindset, your fears, your belief systems and perceived shortcomings in your personality – these all now have a platform to be put on public display, open to scrutiny and criticism by your employees, your customers and yourself. There is opportunity for either great denial or great expansion in this – but not both. Are you ready to admit you don’t have all the answers? Are you open, humble and willing to grow and change

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

with the lessons life and business throw at you? The alternative is to stay stuck in denial and slowly and unwittingly morph into a bastardised version of that which you were escaping in the first place, whereas the former option creates our new franchise journey as the ultimate personal development tool, leading us to greater levels of self worth, emotional awareness, fulfilment and happiness. Which is not a feature a franchisor will advertise, but is arguably the most valuable.

Two: “Are We Having Fun Yet?”

Once you have spent a couple of years in a new franchise, the excitement and newness of it has worn off, and you are “neck deep” in serving customers, juggling stock, acquiring new clients etc, it is natural to stop and ask yourself, “Am I enjoying this?” If your answer to this question isn’t likely to be a resounding yes when the time comes, then it can be argued that you are planning to leave your job and buy a franchise simply to replace one form of servitude for another. The key here is to consider a new franchise or business opportunity through the filter of your own value system – preferably before you make a buying decision. Someone once said that the unexamined life is not worth living, so take a moment to consider what your highest values really are.

Make it Count

A good way to do this is to imagine that your next five to ten years of life were to be your last. No second chances, no trial runs – now this the only time you have to make things count. Assuming you would still have to earn a living, what’s important to you in this scenario? Is it all about making money? How much do you really need to live your ideal life vs. how much you could make if you were to sacrifice other things? Do you really need that new 4WD in the driveway, or would you rather have the time and freedom to take your family overseas together every year? Whilst there is no underestimating the need for some degree of financial stability, a sense of true financial freedom can often arrive by relentlessly

Peak Performance

stripping away all the trinkets and assumptions that wouldn’t really serve us if we were playing for keeps. By making your franchise purchase decision based on your true financial needs and goals as opposed to your assumed ones, you are much more likely to create genuine satisfaction and happiness for yourself. How much time off from work do you need? Do you have a young family who need you as much as your business does? Or are you an empty nester who now needs something to fill in some spaces? What hobbies, interests and passions do you have outside of work that are important to you not to give up? Whilst every new business requires a certain level of commitment to get off the ground, in the end if you are living life out of balance then you are headed for stress, anxiety and eventual breakdown. Honour the fact that what is important to you keeps you feeling whole, and therefore contributes to the ultimate success of any enterprise you are involved in. Will the business “feel right” for you? Everyone has a zone of genius and a set of skills that they are well suited for, and working against this dynamic rather than with it creates almost instant dissatisfaction in your day to day life. What will you be physically doing most of your working day, and does this type of work feel like “flow” to you? Whether you will come home exhausted and drained, or enlivened and happy from doing work you love every day will largely depend on the awareness you bring to this question.

Does the business contribute to the greater good? Is it congruent with your concept of what you would like the world to be like? For example, a working day spent serving junk food if you are yourself a health and wellness proponent is likely to eventually result in deep levels of stress and tension. And in contrast, running a business that you feel has a higher purpose beyond simply making money can often provide you the resilience, purpose and energy you need to overcome obstacles and sticking points. The final consideration is one that you won’t often read in business books or see advertised by franchisors – and that is the idea that its important for you to feel like you are having FUN most days at work. This is about you being able to express your creative energy whilst doing something that is intrinsically satisfying to you, makes some sort of positive mark on the world, and allows you to have a laugh and a smile with your colleagues and customers on a regular basis. And if you can do this whilst making money along the way in your new franchise, you may just find your new boss turns out to be the best employer you have ever had. Adam Gibson is a Performance Coach for Entrepreneurs, and host of the Entrepreneurs Men’s Shed podcast on iTunes. You can find out more about working one on one with Adam here: http://emshed.com/coaching-with-adam/

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Leasing

So Much To Do in a Year in the Life of a Retail Lease

With your lease having such a massive impact on the profitability and success of your business, are you leaving this most important of documents in the bottom drawer collecting dust and only taking it out shortly before renewal time? By Phil Chapman

fter almost 20 years proactively providing support and information to Retailers (Lessees) as well as educating them on all facets of their Retail Shop Lease Contract, their most important contract among a sea of paperwork; we still see a very basic lack of understanding in this area. You can just imagine. We negotiate hundreds of retail leases each year, not to mention provide phone support for Australia’s largest Retailer member associations. Still, the bulk of our time continues to be dedicated to explaining the operational, commercial aspects and rights of leases.

Business would be much easier if entering into a new lease (renewal/option/new premises) was as convenient as a set and forget event. Unfortunately, there are numerous activities and events that take place each year which modifies your lease contract. It is, after all, important to remember that the lease is a living document. With the ever-growing sophistication of Landlords, even in small shopping centres, it is easy to fall into the trap that not actively managing your lease exposes you to. The amount of paperwork you will have to go through is potentially massive.

What A Year of Paperwork Can Look Like Here is a small snapshot of the triggers and events you may experience in a typical year in the life of your lease: Monthly - sales data provided to Landlord, - MAT (moving annual turnover) is collated and updated, - OCR (occupancy cost ratio) is collated and updated. - We find that shopping centres actually track your performance better than a lot or Retailers! 30 days before end of financial year - Outgoings budget/estimate for next financial year is sent to Lessee advising new charges. 30 days before lease anniversary - Annual rent review if forwarded to Lessee (this may vary depending on review type i.e. Consumer Price Index CPI). Beginning of financial year - Rent Invoice is updated with new outgoings charges.

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

Leasing Beginning of new lease year - Rent invoice is updated with new rental from annual review, - Request sent to Lessee to top up bank guarantee/security from rent + outgoings increases, - Request sent to Lessee for new Certificate of Currency for insurances and indemnities, - Request annual Sales Audit/Statement (depending on turnover rent clauses). 90 days after financial year - Outgoings Audit is provided, - Outgoings recovery and adjustment provided (up or down). 120 days after financial year - Rent invoice reflects outgoings adjustment from previous financial year. Other activities: (depending on premises, use and lease terms) - Quarterly air conditioning service provided to Landlord, - Annual pest and vermin inspection and service provided to Landlord, - Annual premises maintenance and fit out inspection report, - Monthly (i) extended trading hours charges, Electricity meters read and billed,

(ii)

Water meter read and billed.

(iii)

I’m not trying to scare you – but I’m being honest, and the list can go on and! But wait, there’s even more than that… Along with all this, the Landlord is constantly reviewing comparable rents and performances, as they monitor the critical path (balance of term) of your lease. At the time your lease to ends, the Lessor would be armed with all of this data and resources. Even the small shopping centre Landlords are planning what your next lease will look like, quite often up to two years before your current one is due! This Landlord forward planning and sophistication of data is why proactive rather than reactive (end of lease) management of your current lease, as well as strategic planning for your next lease has become more important than ever. Even financiers (including current credit facilities) are now speaking with us to understand the growing risks

associated of retail shop leases in order to continue lending to retailers. I find it alarming that majority of retailers, with hundreds of thousands of dollars invested in their businesses, simply leave their leases in the bottom draw! Is that any way to treat such a valuable asset? If you are currently in a retail business, or planning to, what are you doing (or going to) to manage the future and add value to your asset?

Phil Chapman is one of Australia’s leading retail industry experts with a specialist focus on the leasing challenges and opportunities faced by tenants in the retail sector. www.Lease1.com.au

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Store Design

Store Refurbishment — Getting Bang for Your Buck! By Mark Muller

or many retailers, the idea of refurbishing can feel about as exciting as a trip to the dentist. That niggling ache in your molar needs attention, but unless it’s an emergency, you’re prepared to grin and bear it. Only when the tooth cracks or the filling fails are you finally resigned to endure the pain and expense of rectification. The pain of dust and downtime along with the unknown capital expense, however, are enough for most retailers to find excuse to defer refurbishment of their stores to another day. But like a great smile, the end result of a store refurbishment can be a fresh face for customers to appreciate and enjoy. The truth is refurbishment is a fact of life for retailers. It’s not if but when it has to happen, and with proper planning, a makeover can be less painful and expensive than it has to be. Deferring the expense can save you money now but may be more detrimental to your business in the long run. Like a motor vehicle, your shop fit-out requires regular attention. You can delay the servicing of your car indefinitely, but you must also accept the increasing risk of breakdown and more expensive repairs. Inefficient layout, outdated retail practices, and tired décor can all affect sales, with the opportunity cost often 20–30% of

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

total sales. Unfortunately, shops don’t come with a sticker on the windscreen telling us when to service, so realising the right time to “bite the bullet” can be confusing, but what are the triggers to consider? The need for refurbishment can come from a number of factors. It might be a single event such as a change in management or by the cumulative effect of smaller factors such as wear and tear, technology upgrades, and building maintenance. When Refurbishment is “On the Cards” Over the years, I have found the top five signals for refurbishment to be: 1. Lease Renewal — where the requirement to refurbish at the time of exercising a lease option is written into the lease agreement. 2. Growth or Decline in Sales — where the changing needs of the business, either positive or negative, requires expansion or contraction of the retail floor area. 3. Re-branding — where the business changes its franchise or buying group or so on and requires new signage and livery. 4. Repositioned Offering — where the market has moved and the business must change its product offer to compete.

Store Design

5. Wear & Tear — like the “boiling frog syndrome”, wear and tear happens slowly and may not be readily apparent to staff and management. It is always important to look at your store through the eyes of a new visitor. You may discover that the warts you have learnt to ignore are plain-as-day to customers. Whilst individually these factors are all triggers for a refurbishment, they can often compound to create an even more convincing argument. It is not uncommon for a store that undertakes re-branding to also reposition their offer, replace their shopfront glazing, and install new air-conditioning at the same time. After all, there’s no point in suffering the headache of disruption more than once. Whichever the reason, it is important to understand the difference between a refurbishment and a full-shop fit-out. Full-Shop Fit-out versus Refurbishment A full fit-out can solve all your design problems and give you the opportunity to plan on a clean slate, but it is also the most costly and disruptive to trading. Sometimes a full fit-out is unavoidable. If the productive life of existing fixtures has expired,

then it’s false economy to attempt resurrection. If much of the store structure (such as shelves, counters, ceilings, and floor), however, is perfectly useable, then refurbishment is usually a better option. By upgrading even just a few selected elements such as signage, lighting, and painting, a “fresh face” can be presented to customers. When selecting the elements that will be included in your refurbishment, the key criteria should be “bang for your buck”. This means every dollar you spend should be directed towards items that have the greatest impact on the customer experience. For example, a new logo, signage, and graphics, which are right in the customer’s sight line, will have much more impact than a new shelving system that is essentially hidden by product. If, however, your existing shelving system is severely restricting the quantity of stock you can display, then the investment may be justified by the impact a greater product range can give to customers.

Generally, the elements that should be considered in a store refurbishment can be divided into three categories: branding, operations, and maintenance. “Branding” is about adding things to improve your store’s appearance and presentation. This can include a new logo, signage, paint, décor, and feature displays. These are usually highexposure elements that can be implemented at relatively low cost and so represent good candidates for refurbishment. “Operations” is about moving or changing existing elements to improve the performance and efficiency. This may include relocating fixtures to increase customer traffic flow, renovating sales counters to incorporate new POS equipment, upgrading lighting technology, or installing automatic doors at the entry. “Maintenance” is about fixing the “warts” that can no longer be ignored or concealed by make-up. Stains from water leaks, torn carpet, broken display fixtures, overloaded power points, and faulty air-conditioning are all things that should be addressed here. Although costs can vary greatly, generally a store refurbishment should sit around 30% of the cost of a full fit-out. Sometimes, specific equipment such as a new air-conditioning or security system can bump this higher, but if you’re spending more than 50%, you should consider whether the “clean slate” option represents better value in the long term. Cost is always the yardstick, but remember the reason for refurbishment as opposed to a full shop fit-out is to save money. Focus on the things that customers see, touch, and feel and you will generate maximum impact your on sales and store performance.

With more than 20 years in the retail design and fit-out industry, Mark Muller is the author of “The Power of Retail Design”, which is available at www.gurushopdesign.com.au, and is the founder of Mark Retail. www.markretail.com.au or 1300 397 968.

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Retail

Steps to Be “Franchise Future Fit” By Brian Walker

“To be a designer today is to be an entrepreneur. Whether you’re a two-man operation in Shoreditch or a 3,000-person, vertically integrated brand, you need to have the wherewithal to run your business through investment, considering everything from start-up funds to your exit plan or what it takes to go public.” — Natalie Massenet

he best advice I ever heard in business was to get out. Actually, it was to get out at the maximum price or value that could be generated by the owners over a given period of time. Over the years I have worked with, led, consulted to and witnessed many successful franchise businesses earn many more multiples in selling than that counterparts. Their view is that every business is ultimately for sale — so each day is working towards that ultimate end goal of maximising business (investor) value. This mentality can be applied by any business owner at the single site, right through to the entire system/franchise owner. Why could two seemingly similar businesses deliver such different outcomes for their owners? Or, put another way, why is one business essentially “future fit” whilst the other is “employees capable”? Let’s address some of these reasons. Firstly, the “future fit” franchisor takes the investor position, the observer on strategic interpretation, seeing the business that is there to earn a greater return than other investments and making decisions that influence

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

their decision as distinct from the “employee capable” who immerses themselves in the detail of the business from day 1 — focussing on short-term profit as their mantra and inevitable daily “fire fighting”. Whilst this is necessary in the day to day, a disequilibrium caused by too much short-term and not enough long-term thinking typically builds a culture of reaction in the moment and not laying out that replicable framework (which buyers want to see), which gives a seller best return. The second trait is great people. Great retail is great people — “Future fit” franchisors invest in their people, recruit the best and pay more, train, coach and delegate, letting them stamp their print on the business, buoyant from the same “franchise future juice” that the owner drinks. A good franchise business, like all businesses, is run by great people and is not reliant on the owner. This is crucial to the overall business value, such that a buyer can effectively run the business they have purchased from day 1 supported by great systems and people. The employee capable “everything relies on me” manager is yesterday’s news in a world of franchise “future fit”. Brian Walker is the founder & CEO of Retail Doctor Group. www.retaildoctor.com.au

facebook.com/deganicafe

degani_

WHY DEGANI? Degani is Australian owned and operated with strong European influences, making each store unique. Degani boasts the finest coffee, consistent exceptional service and the freshest food options. Born in Melbourne in 1999, Degani has 80 established stores nationwide and is rapidly growing into something of a phenomenon. We have many opportunities for the perfect Franchise Business Partners who wish to be a part of something truly special. Degani provides the opportunity to ride the success of a recognised and trusted brand and will allow you to succeed through engaging your own business acumen, love of fine coffee, knowledge of your market and local area and tap into your own influences to maximize your profits the way you know how.

FLEXIBILITY Degani is unique in that it operates to suit its individual clientele and locale, therefore there are varied business models to choose from - espresso bar, kiosk, café and restaurant styles.

Our kiosks are able to provide a similar menu to our cafes, offering all the quality beverages you would expect from a café, along with indulgent cakes, sandwiches, wraps, focaccias and short order hot breakfasts and lunches. The kiosk model usually occupies mall locations in shopping centres or high traffic locations, such as train stations. Café - (100m2 - 200m2) Our Cafes are generally smaller footprint outlets typically located in high traffic areas like malls or shopping centres. They attract breakfast and lunch crowds. Restaurant - (200m2 - 400m2) Our Restaurants are sit-down licensed venues with full table service. Some outdoor seating areas may be pay at the counter. The key features of our Restaurants include: • Our extended menu • Extended trading hours • Fully Licensed • Full table service Degani can cater to suit your budget.

COMPLETE TRAINING AND SUPPORT PROGRAM

Espresso Bar - (20m2 to 35m2) Our Espresso Bar model is best suited to high traffic zones, like the middle of shopping centre walkways, or the bustling foyer of a train station. Kiosk – (30m2 to 60m2) Our Kiosk format represents a smaller seating footprint to that of our traditional Café model.

The newest Degani Franchise Business Partners are trained through a five-week program, which includes information on how to operate, administer and market their own Degani business. During this time, you can expect to spend time in our support office where you will develop your business

management, leadership and operational skills. We also offer to place you in an approved training store that will mentor you through the day-to-day operations of your new business. We will teach you how to utilise the strength of the Degani reputation to market your store on a local level and to provide an exceptional customer experience. In addition to the training program, you can also expect on the ground support from the operations and training team, when you open. Our support continues, assigning you a Business Development Manager who will support you on your day to day needs. They will visit regularly, providing advice and guidance regarding the operation and profitability of your store; coaching, assistance, training and support is always available to help you succeed. Our aim is to ensure your life within the Degani franchise is a long, successful and profitable one.

WHY YOU? Degani takes the process of selecting each Franchise Business Partner very seriously. Ultimately we want to help franchisees build successful businesses and be profitable. To meet this objective, and to ensure every franchisee in the network is successful, we become selective when it comes to approving Franchisees. We want the best of the best, your success is our success. If you would like to know more about this exciting opportunity, please fill in the “Request information form”.

FOR MORE INFORMATION VISIT www.degani.com.au OR CONTACT Franchise Development Coordinator - Eloise Scott eloise.scott@degani.com.au

Australia’s fastest growing CAFÉ

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3/7/16 11:31 PM

Fibrenew is Making Everything Old New Again.

Furniture restoration is getting a newfound lease on life in Australia. By Leona Devaz

ibrenew is bringing their brand of repairs nationwide and using technology to refine their specialised colour matching technique. In a growing trend, the franchising business model and innovation through products is proving the two can go hand in hand. Traditionally, franchising systems promote consistency, a structured approach and uniformity. But now, businesses like Fibrenew are showing how you can leverage longevity in the brand and still bring cutting-edge technology to the table. Over the last 20 years, Fibrenew have developed proprietary products (products specifically licensed and exclusively owned by a company or person) for their franchise owners to conduct repairs. Many repairs are car seats with tears – whether the fabric be cloth, vinyl or leather – and the in-house products are designed to ensure appropriate fit. A technology focus means Fibrenew is constantly evolving their product lines so the matching service is “near to invisible”, says The Franchise Shop’s Grant

FRANCHISE BUYER

Garraway. “They have a product that will be appropriate for the service and system by which you match up, it makes the franchise owner look good very quickly! When you learn how to do it, you look like you are super skilled”. This consistently high standard from Fibrenew (based in Calgary, Canada) delivers training in Calgary for two-weeks to bring new franchise owners up to speed on their colour matching service. Mr Garraway says, “the course is very comprehensive and there is a mountain of video material available for franchise owners. So, even if you trained in something you haven’t done in six months, you can watch the video and get a refresher straight away”. These strong technical resources “let the franchise owner deliver a quality service to their clients – whether it is trade-based, or a household”. Fibrenew are going one step further with their precision to “get the colour matching right. They are going to trial a device where the franchise owner puts the device up against any material and it will scan the colour of the material”. Mr Garraway advises this proposed technology will tell the franchise owner what the correct mix will be. With Fibrenew currently excelling at teaching owners “how to do it manually”, not only will this new innovation will bring increased capacity, “it will enable a relatively new, previously unskilled person to deliver high-technology”. In an industry where franchise owners are often servicing items that are “important to families, or just super comfortable”, Mr Garraway explains often households have favourite pieces of furniture which are expensive to replace. “When you do a repair that has sentimental value, people are prepared to pay for a quality repair – especially for for important items. Households are damaging goods all the time, so this is good, regular work. Almost no-one else can do what Fibrenew do”.

• April 2016 • www.FranchiseBuyer.com.au

FIND OUT MORE

Web: www.fibernew.com.au Phone: 1300 139 557

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Finance

Making Your Franchise Work For You

Careful consideration and strategic planning can see your new franchise working more for you at tax time, according to an equipment finance company dedicated to the franchise industry. By Emma Webb

FRANCHISE BUYER

â&#x20AC;˘ April 2016 â&#x20AC;˘ www.FranchiseBuyer.com.au

Finance

hen starting a new franchise it is important to look to the future, rather than solely focussing on getting your business off the ground. An important time in the life of your business each year will be at the end of the financial year and careful planning must be done at the start of your business to ensure you maximise your returns at tax time. Cashflow It National Sales Manager Dan Toms says there are different things to consider for a new business as opposed to an existing one. “Franchisees should research which component of their repayments are tax deductable, whether the assets sit on their balance sheet and whether they are looking for long term tax benefits or short term tax benefits,” Dan says. “Some products are geared towards getting more tax back earlier in the contract and other products can deliver consistent tax deductions over the entire term of the contract.” Dan took tax benefits into account when setting up Cashflow It, which offers equipment finance options to franchisees throughout Australia.

Through Cashflow It, franchisees can lease their equipment or shop fittings, exchanging them if they are not suitable or opting to own them at the end of the contract. “With Cashflow It’s rental and operating lease products the repayments are considered a business expense and are therefore 100 per cent tax deductible,” Dan says. “This may differ from other loans or lease products where only the interest component of the repayments can be claimed as a tax deduction. “Cashflow It also offers a Finance Lease and a Chattel Mortgage. With a finance lease the client may claim the entire GST portion of the loan on their next business activity statement and with a chattel mortgage the client may be able to fully depreciate the asset in the first year if they meet the criteria for the government’s instant asset write off of up to $20,000.00.” To find out more about how Cashflow It can help your new franchise and increase your tax benefits, visit www.cashflowit.com. au.

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

First Class Capital Bank on a Non-Bank for your Business Finance

CEO of First Class Capital, Brad Prout gives his take on the current landscape of SME lending and the role his business is playing in helping keep SME’s of all shapes and sizes funded and growing. By Brad Prout

ustralian Banks are facing interesting times. Core revenue streams are threatened by the slowing housing market and increased competition from overseas, mainly Asian, banks pursing Australian corporate lending. Rapid advancement in payments technology has the potential to undermine merchant revenues from cards and the emergence of alternative SME lenders threatens traditional business banking relationships. While SME lenders only have a tiny percentage of the $800 + billion business credit market in Australia, the emerging trends have caught the banks attention. Positively, the increased number of non-bank lenders and the growing awareness amongst business owners that there are alternative forms of finance available is making the banks stop and think. Online SME lenders typically provide unsecured loans. Banks generally do not provide unsecured business loans to micro and SME businesses. What banks are concerned about is the loss of client relationship. That has led several banks to establish referral partner relationships with nonbank lenders. Legacy IT platforms and adverse regulatory capital requirements make it difficult for banks to compete with the new, nimble participants in the unsecured business loan market. The bank branch networks don’t provide as much of an advantage in business lending as they do with consumer lending. 32

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• April 2016 • www.FranchiseBuyer.com.au

Interestingly, while SMEs play a crucial role in the Australian economy, business owners are fairly conservative when it comes to their use of business finance. Only a small percentage of businesses seek external finance and an even smaller percentage chose not to deal with, or are declined by, their banks. What business owners do need is convenience, transparency and credit solutions that can assist them trade and grow their business. Some but not all lenders deliver on these points. Increasing the awareness of alternative business finance is very good for the economy and has underpinned the opportunity First Class Capital to rapidly expand. At First Class Capital, we use a combination of leading technology to efficiently deliver the funding and real people, through our Franchise Partner network, to provide services and support to our clients. We are all about forming relationships with business owners, educating them around the benefits of using funding in their business and then delivering a solution that facilitates trade and profit growth. The landscape for small business finance has changed forever. More choice and alternative finance solutions means business owners are the ultimate winners. Find Out More: www.FirstClassCapital.com.au

Giving Juice a Boost by Freeing the Fruit

Knowing what works for your brand is key to keeping up to date in today’s highly informed digital world. As the role of innovation in franchising is growing in Australia, iconic brand Retail Zoo have once again cornered the market by gamifying Boost Juice. By Leona Devaz

ounder, Janine Allis, understands that being more creative with how the brand talks to customers is essential to staying top of mind. Enter ‘Free the Fruit’ – an app that has been in the Top 20 Free Apps since its launch in early April and occupied the number #1 free game for the first two weeks. And thanks to who? A little character who goes by the name ‘Mango-Man’. “When customers look at their phone 200 times a day, they are constantly reminded of us! We don’t take ourselves too seriously and most of the downloads are through people telling their friends – they love the character and, we have people being advocates for the brand”, she said. Head of Digital, Christian McGilloway says where traditional media engages people for 30 seconds, creating apps like Free the Fruit, helps users engage with the brand for longer, have fun and interact for up to two hours. “We’ve seen the power of digital with all our platforms. The response has been strong, with 180,000 customer downloading the app in the first three weeks.” He explains this is testament to being, “prepared to try new things. This is a successful retail digital campaign as we understand our customers, who they are and what they are looking for”. Research into the Boost Juice database played a pivotal role prior to development, and while it hasn’t been created as a “marketing game to talk about nutrition and health –

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over 22 million minutes of game time has been generated in Australia. This is quite good on a global scale and with over 200 reviews in the app store saying ‘I love this guy’ (Mango-Man) and ‘absolutely love this game! So addictive and rewarding, literally!’, the feedback from customers is overwhelmingly positive”. Ms. Allis is also integrated into the game and after sixteen years of being in the business, she laughingly adds, “if you are a cartoon character, you’ve made it! There is a cute twist at the end (NB: we won’t reveal, you need to download the app) and customers and franchise owners come up to Janine saying, ‘I nearly got you and you beat me’ “Fortunately for us Janine; can take the piss out of herself !” Mr McGilloway explains this stands out for two reasons, “with all the other brands no-one has a spokesperson who can do that”. Secondly, “Janine is happy to say yes and with her appearing in the game, it’s become a full narrative and really made the game”.

• April 2016 • www.FranchiseBuyer.com.au

Thoughts on why it is important to extend an interactive digital platform to customers:

“What we know today is that it won’t be like this in five years’ time. We had to take a step back and see where our customers are interacting and spending more time on this tiny screen. You need to find out where customers are and where they are looking. It’s an incredibly crowded marketplace. We are listening to our customers, in turn they are having fun and responding FIND positively to the experiences we OUT create”. MORE Over $30 million in prizes is up for grabs, download the app at: Freethefruit.com.au App Store: http://bit.ly/1yqA2a2 Google Play: http://bit.ly/USKKXP Windows Store: http://bit.ly/1PCRu2A

Franchising Your Business

The Success Path For Franchising Your Business

Be sure to know what you are getting yourself in for BEFORE you set about franchising your business concept

By Brian Keen

irst and foremost, you need to understand the process. I know one thing will be a little frustrating. However you approach the task of franchising a business, there will be a need to repeat work that’s been done before. You will work out the money and fee structure and think it is done. Then you start to look at distribution of territories and find you need to check those budgets again and probably the work you have done on your brand and the demographics of your preferred customer. Reviews happen and will continue to be part of your life as a franchisor as you watch to see how your group is performing forever after. But I also know, the need to redo work on the way through can be substantially reduced by taking it a step at a time in the right order. Start at the beginning and with every step check back to see if the work already done is affected. It also saves money to do it this way because the repetitions are not expensive. It is no accident I recommend any legal agreement be written towards the end of the

process when you have worked out what it is to cover. To my dismay, so many prospective franchisors come to me saying, “I am franchising my business and have the legal agreement drawn up, now what do I do?” Almost inevitably that agreement will need to be rewritten once you have worked through all the issues it needs to cover, and the money paid for the first version will have been wasted. So, it helps to know all the steps and the order in which they should be taken before you begin. When I set up my own first franchise all those years ago, I was told the main things to think about were that my product was clearly different from everything else on the market and that I had the right documentation in place. Nothing else was important. I soon found out how wrong this was. Not to dismiss the importance of product and documentation, but the fact is so much more is involved in creating a franchised business. And I confess, in the beginning, I was scrambling, on the run, working out how to deal with all these issues. And later I learned that I wasn’t the first to have faced these challenges. In the process of becoming a

Our four step

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• April 2016 • www.FranchiseBuyer.com.au

Franchising Your Business franchisor, and in order to succeed, I had to put aside my overwhelming focus on our customers and focus instead on franchisees. This was not easy because it meant no longer was I in “the selling business” that was in my blood. I was looking after people and now in “the people business”. And to make this all work, I needed a good appreciation of other things. Probably most important for my franchise partners was the understanding of how the money worked, so there was a fair balance of money in the whole group. Each franchisee needed to be equitable one way or another and all needed to have a clear opportunity to make their outlets profitable and give me my share.

A simple franchise group organisation structure so that franchised outlets can be duplicated in farflung parts of the world and still be managed well. Recognise you are creating at least two business structures: one for you as franchisor to look after the group and the other for your franchisees to deliver your product or service. How to manage the brand so that it met the desires of my customers and it is consistently shown through the group. Do not let creative franchisees do their thing with the graphics because their customers then lose site of the fact we were all providing the same thing. How marketing and advertising is to be managed so the whole group receive their fair share of inbound traffic. How territory planning fits into everything and gives each of my franchise partners an equal and fair go at making a profit. How best to look after people who are, in effect, business partners and equals, not subordinates. How best to recruit those really great franchise partners who make the group sing. How to deal with documentation so the systems are understood and above all the procedures are used. How to deal with legal documents so they are fair and useful to all in the few times things do go wrong. And last but not least the best way to recruit franchisees and to support and train them so they become happy and successful.

To do this, I needed to understand and work on a long list of other things. By the time I had all six of my own franchise groups under my belt and had helped many others through the same process, it became really clear to me that the process involved a number of sequential steps, and every franchise needed to be constructed by following each step if it was to be successful. It was this realisation that is the foundation of my current four-step Franchise Success Path. The first step being to learn all you can about franchised businesses and the part you will play in the whole. So I can’t emphasise too clearly that, if you want to franchise your business, you first need to master a true understanding of what really makes franchising tick. Having gained that knowledge (which few new franchisors do by the way), you’ll be twice the franchisor for it and be all the better placed to take advantage of the exciting opportunities that the world of franchising will offer you.

Brian Keen is the owner of How to Franchise Simply, which delivers a simpler step-by-step franchising system in a number of different media, including the Internet and through workshops. www.howtofranchisesimply.com.au

www.FranchiseBuyer.com.au • April 2016 •

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Get Back to Base Zero and Climb into a New Lifestyle The Base Zero support office are known as event acquisition and retention specialists. With all the events having a locked in hire rate, clients pay a deposit to reserve the rock wall for their event, helping to bring peace of mind to new and existing franchisees.By Leona Devaz

here’s one word which sums up the Base Zero franchise model. FUN. Described as “lifestyle with a purpose”, Director Wade Morse has a clear focus on “bringing active healthy people that desire to be their own boss, enjoy an unhurried life, and own a business that develops confident resilient kids” into the Base Zero family. Currently recruiting in the Sydney market, Franchise Buyer magazine caught up with sub-contractors Joanne and Agung – a husband and wife team – to find out what a day in the life of Base Zero operator is like. “My husband has been working as a contractor on the sales and marketing side of things. Communication has been great and he has enjoyed working for Base Zero since June last year”. For Joanne, the biggest thing is, “it’s a fun job to combine working with children and rock climbing. It’s a great opportunity for people looking for a rewarding role”. While she confirms bookings, liaises with customers and double checks additional information – the support office gives notice of bookings three weeks in advance, including handling all the client’s inquiries, actively sourcing new customers and maintaining current clients – this allows time for the couple to plan their week. “I look after the logistical information and my husband does the more challenging side of things, towing and

operating the rock wall!” ‘Logistical information’ includes attending events. “You are part of something that is for enjoyment – you get satisfaction out of people having fun. It is pretty easy to run, as long as you can tow the rock wall and enjoy working with children”. She explains, “it’s not your 9-5 and that could suit some people. I just think it is a simple system and it is very easy to learn. The communication is great and as far as emailing and the information that we get from emails, I’ve found it quite easy as far as the booking side goes. It has flowed fine”. Being on the ‘administrative’ side while her husband does the operating and towing of the rock wall, works well, “because I do a lot of phone work anyway – it runs pretty easily. It’s not like we have to be in the office constantly, and we don’t have to field a lot of phone calls. This would really help franchisees to build the business”. When asked what she sees as key attributes a Base Zero operator needs to have, Joanne advises, “it is very important you enjoy working with the public. You go to different locations and you do not do the ‘usual hours”, the work is generally weekends and school holidays”.

FIND OUT MORE Web: www.BaseZero.com.au Phone: 02 8004 5518 38

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• April 2016 • www.FranchiseBuyer.com.au

Want to get into Franchising?

Come to the Franchising Expo in your city. Secure your free ticket today at www.franchisingexpo.com.au using code FRANBUYER Sydney Royal Hall of Industries, Moore Park, 18-20 March Perth Perth Convention Centre, 6-7 May Brisbane Brisbane Convention Centre, 23-24 July www.FranchiseBuyer.com.au April 2016August • FRANCHISE BUYER Melbourne Melbourne Exhibition Centre,•26-28

ENDORSED BY

Events

Something for everyone at Sydney

rom drones to beer line cleaning, flavoured fries to golf putting, beauty and spa salons to accounting businesses, there was truly something for every interest, skillset and budget at the Sydney Franchising & Business Opportunities Expo. Held at the Royal Hall of Industries at Moore Park 18-20 March, the Expo filled the historic venue with dynamic businesses, plus a free seminar series and plenty of information about becoming your own boss. In the seminar theatre, Pippa Hallas from Ella Baché and John O’Brien from Poolwerx wowed the audience with the keynote presentations, while Sharon Jurd, director of HydroKleen and Sharon Jurd Events shared ‘How to survive a franchise’s first five years’. They were joined by a myriad of experts, franchisees and franchisors who passed on their experience, tips and advice. The Sydney Franchising & Business Opportunities

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Expo is first in a series of four expos held annually around Australia.The next show is in Perth on 15 May, followed by Brisbane 23-24 July, and Melbourne 26-28 August. Exhibition Manager Fiona Stacey says the historic venue provided a great ambience, but what really made the show stand out was the quality and variety of the exhibitor’s stands. “I was amazed by the sheer diversity of businesses on offer at this show,” she says. “There were also many new food offerings, such as health-conscious Skinnys Grill, delicious fries at Potato Corner, and hamburgers from the USA’s Johnny Rockets.” Exhibitors reported a good quality crowd at the show, with a large majority of visitors ready to invest in the right concept. “We had an amazing show, we never stopped,” says Kevin Scrimshaw from National Drones, Australia’s first aerial photography, videography and surveillance

• April 2016 • www.FranchiseBuyer.com.au

Events

franchised business system. “There is so much interest and they are all the right people. We had about 30 solid enquiries each day. Now we are looking forward to Perth, Melbourne and Brisbane.”

“It’s always a very good show for us,” commented Debbie Parry from Ella Baché “We had 10 or so good solid leads from the weekend and I think 4-5 are very strong. It is also a great branding exercise for us, some people don’t even realise we are a franchise until they see us here.” Ray Titus, CEO of United Franchise Group, was visiting from Florida to help launch the group’s latest brand, Experimac, a franchise to repair and upgrade Apple products. “We launched last year in USA and have

already sold 60 franchises,” he says. “We know the same growth will happen here, there is a lot of interest and we have hundreds of great leads, the quality of visitors is very impressive. I’ll be very surprised if we don’t have 5-6 stores in Australia as a direct result of this show.” Another new concept, Portermark beer line cleaning, had an excellent debut at the Franchising Expo. “We sold one franchise straight off the stand, the money is already in the bank!” says managing director Jeff Rankin. “We have another 10 leads, they are very solid and I expect to convert at least five of them, so it has been a very good show for us.” Fiona Stacey says organisers are gearing up for a new one-day boutique show at Crown Perth on 15 May. It will feature a mix of local Western Australian franchisors and advisors, as well as new and well-known national brands. Pre-registration is available online for this show and Stacey says companies wishing to exhibit will need to contact her soon to secure one of the few remaining stands. “The Franchising and Business Opportunities Expo is the best place to take the first steps towards being your own boss, or growing your business,” says Stacey. “It’s also an event where the industry comes together to educate, inform and network – the place where you can really turn your ambition into action.”

Information and visitor pre-registration is available at www.franchisingexpo.com.au. For information about participating in the 2016 Franchising & Business Opportunities Expo contact Fiona Stacey by email fiona@ specialisedevents.com.au or by phone 03 9999 5464. Diary dates Perth: 15 May 2016 at Crown Perth Brisbane: 23-24 July 2016 at Brisbane Convention & Exhibition Centre Melbourne: 26-28 August 2016 at Melbourne Exhibition Centre Tickets at www.specialisedevents.com.au FREE Tickets just enter the code FBM

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Online

Websites We Love Having highly qualified personnel with experience and skills in your company is important in the success of your business. We have three Australian staffing companies listed down below for your staffing needs. Australian Staffing Agency

http://www.australianstaffingagency.com.au/default.aspx

Australian Staffing Agency provides short-term labor solutions to help its clients meet their immediate staffing needs. It specializes in recruiting for the mailing, transportation and logistics, manufacturing, and call center industries. ASA provides training and on-the-job mentoring for all its staff. Established in 1998, ASA is a member of AIG (Australian Industry Group) and has been a member of RCSA (Recruitment and Consulting Services Association) since 2000. In 2004, ASA received the Australian Achiever Highly Recommended Award for Excellence in Customer Service, the only year it participated in the survey. Australian Staffing Agency believes in reliability, honesty, and exceeding expectations.

Kelly Services

http://www.kellyservices.com.au/AU/Business-Services/

In 1946, William Russell Kelly’s dynamic vision and pioneering spirit offered a unique service that quickly became popular with local businesses and established Kelly Services’ leadership of the staffing industry. Kelly Services is a Fortune 500 company delivering staffing solutions across more than 37 countries and territories that include temporary, full-time placement, outsourcing, and consulting. In Australia, Kelly Services is located in every major city nationwide and operates under 11 specialist divisions: Accounting & Finance, Banking & Financial Services, Call Center, Engineering, Executive/ Management, Industrial, Information Technology, Office Support, Outsourcing and Consulting, Professional Support, and Scientific.

Programmed

http://www.programmed.com.au

Programmed provides the people, maintenance, tools, and expertise to help your business grow. Programmed has built its reputation on providing quality service and innovative business solutions to workplaces across all industry sectors. Established in 1951, Programmed has since grown to a total of 100 branches based in key metropolitan and regional areas across Australia and New Zealand. With over 10,000 skilled and semi-skilled staff working daily, and over 7,500 customer relationships successfully developed and maintained to date, Programmed has led the way in service delivery across a range of government and private sector industries, including resources, infrastructure, education, manufacturing and logistics, commerce/retail, and tourism markets. 42

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• April 2016 • www.FranchiseBuyer.com.au

Reading

Inspired Reading Public speaking is importing in building and growing your business. Below are books that can serve as guides to effective public speaking and essential communication. Do You Talk Funny?: 7 Comedy Habits to Become a Better (and Funnier) Public Speaker

Encore! Ace All of Life’s Speeches, Performances, and Presentations

Steal the Show: From Speeches to Job Interviews to Deal-Closing Pitches, How to Guarantee a Standing Ovation for All the Performances in Your Life

Public Speaking: Storytelling Techniques for Electrifying Presentations

This book shows how the key principles of stand-up comedy can be applied to your speaking engagements and presentations to make you funnier, more interesting, and better looking (or at least two of the three). Whether you are preparing for a business presentation, giving a wedding toast, defending your thesis, raising money from investors, or simply want to take on something you’re afraid of, this book will take you from sweaty to stage-ready. You’ll learn how to craft a story and content that your audience will want to listen to, find the funniest parts of your material and how to get to them faster, deal with stage fright, and master the two most important parts of your performance: timing and delivery. AUTHOR: David Nihill PRINT: Paperback (196 pages; price: USD 10.60) PUBLISHER: BenBella Books (March 8, 2016) ISBN-13: 978-1942952275 DIGITAL: Download on Kindle

In this book, New York Times best-selling author Michael Port draws on his experience as an actor and as a highly successful corporate speaker and trainer to teach readers how to make the most of every presentation and interaction. He demonstrates how the methods of successful actors can help you connect with, inspire, and persuade any audience. His key strategies for commanding an audience’s attention include developing a clear focus for every performance, making sure you engage with your listeners, and finding the best role for yourself in order to convey your message with maximum impact. AUTHOR: Michael Port PRINT: Hardcover (272 pages; price: USD 16.53) PUBLISHER: Houghton Mifflin Harcourt (October 6, 2015) ISBN-13: 978-0544555181 DIGITAL: Download on Kindle

This is a rare book that will help you destroy your anxiety so you can confidently take any stage, and once you’re up there, be unforgettable and captivating as a speaker. The tenets in this book come from studying the experiences of the best presenters in the world, including CEOs, standup comics, actors, and more. * Feel confident and empowered in taking the stage anywhere, anytime. * Speak your way to better jobs and relationships with each minipresentation. * Build a reputation as an effective and engaging speaker. * Learn to overcome judgment and build self-confidence. * Own the room, audience, and applause. AUTHOR: Patrick King PRINT: Paperback (150 pages; price: USD: 9.99) PUBLISHER: CreateSpace Independent Publishing Platform (February 5, 2016) ISBN-13: 978-1523872152 DIGITAL: Download on Kindle (file size: 855 kb; price: USD 3.99)

This book is the result of 6 years of intensive research on the art of storytelling and public speaking. Discover how to create an opening that instantly hooks your audience into your speech, keep your audiences captivated with a story, use the suspended story formula to ramp up the intrigue, bring your characters to life, turn your stories into mental movies for your audience, keep your audience spellbound by increasing the intensity of your conflicts, add organic humor to any presentation without resorting to jokes, make your speech memorable with the right analogies and metaphors, create a repeatable catch-phrase using “the rule of opposites”. AUTHOR: Akash Karia PRINT: Paperback (130 pages; price: USD 7.99) PUBLISHER: CreateSpace Independent Publishing Platform; 4th ed. (February 2, 2015) ISBN-13: 978-1507531556 DIGITAL: Download on Kindle

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Technology

App Chat We list down the apps that can help fix, or just tame, your business card chaos using your smartphone. You’re welcome.

CamCard

Business Card Reader Pro

WorldCard Mobile

FullContact Card Reader

Features: Accurately read cards in 16 languages. Batch scan all your paper cards to cut the card clutter. Get notified when your contacts join new companies, get promoted, or others. Exchange e-cards with people nearby at meetings, tradeshows, or seminars. Complete your own profile to make a better impression to your contacts. Synchronize cards across smartphones, tablets, and the web app. To know your contacts better, get their company news instantly. Add meeting notes with texts or images and set reminders. DOWNLOAD

Features: Uses OCR (optical character recognition) technology to instantly transfer information from business cards to users’ native contacts. Support interface in 7 languages and recognition of 21 languages. View and manage contact info with Cardholder function. Make a phone call, send SMS, and email to your contacts directly. Exchange contact data through Open In, Mail, and iTunes File Sharing. Import/export or backup your data on Mac/Windows. Share or backup your contacts via cloud services (iCloud/Dropbox). Manage your contacts on all devices, such as Mac or Windows PC. Recognize QR code to get more information easily. Copy email signatures and add them to your contact lists. DOWNLOAD 44

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• April 2016 • www.FranchiseBuyer.com.au

Features: Accurate recognition of business cards with multilanguage support. Smart contact field filling: emails, phone numbers, and web sites. Background image processing saves time when scanning multiple cards. Business Card Reader Cloud: easy edit cards on the web and keep them backed-up securely in the cloud (available as in-app subscription). Export to Salesforce as Contact, Lead, or Account (available as in-app subscription). Export to Evernote. Export as .xlsx. Export to VCard. Optional integration with existing CRM systems. DOWNLOAD

Features: Convert business cards to Salesforce Leads/Contacts or iPhone contacts. Import business cards into 250+ apps (Salesforce, Hubspot, SugarCRM, Highrise, Evernote, Dropbox, OneNote, MailChimp, AWeber, ExactTarget, etc.). Scan onesided and two-sided business cards. Works via your iPhone’s camera. Card transcriptions by real people ensures accuracy. View status updates in real-time. Seamless Salesforce integration. Save contacts to iPhone. Results automatically exported to your FullContact Address Book. FullContact now supports Zapier. DOWNLOAD

classifieds classifieds

classifieds A selection of listings from www.FranchiseBuyer.com.au

South Australia Fasta Pasta (Mount Gambier) -

$1,250,000

Rent is under 6% of turnover. Long lease in place to 2025. Turnover in excess of $1.6m for the last three years Contact Name James Grigg Phone 0401 237 717 Email james@franchisebrokers.com.au

Aroma Café

$180,000 + Stock

Price Attack (Burnside) -

$235,000 + Stock

Consistently strong sales over the last two years. Borrow up to 50% against the value of the business. Current owner only works 30 hours per week - potential for a full time owner operator to increase returns Contact Name James Grigg Phone 0401 237 717 Email james@franchisebrokers.com.au

Two Stores (Mawson Lakes). Owner’s earnings increasing year on year. Return to owner of over 50%. Only trading five days, leaving weekends free for you Contact Name James Grigg Phone 0401 237 717 Email james@franchisebrokers.com.au

Sleepy’s (Gepps Cross)

$115,000 + Stock

Large territory servicing 60,000 households Apply your strong sales skills to boost revenue Up to two weeks initial training as well as ongoing support Contact Name James Grigg Phone 0401 237 717 Email james@franchisebrokers.com.au

Queensland Brumby’s Bakery (Wavell Heights) -

$340,000 + SAV

This store sits in the top 20 of Brumby’s stores in Qld and in the top 5 for sales per customer Carrying one of the largest product ranges within Brumby’s Standing the test of time at 25 years old and just as much a well reputed local business now as it was back then Contact Name Russ Webb Phone 0467 051735 Email russ@franchisebrokers.com.au

Baskin Robbins (Everton Park) -

$239,000 + SAV

Chipmunks Indoor Playland & Café

Jetts Fitness (Narangba) -

$659,000 + SAV

Fantastic location - next to Woolworths shopping centre with ample parking for members. Run under full management Established and highly profitable Fitness Centre Contact Name Russ Webb Phone 0467 051735 Email russ@franchisebrokers.com.au

Established profitable flagship store Prime location with great exposure in high traffic area Run under management - great opportunity for new owner-operator Contact Name Russ Webb Phone 0467 051735 Email russ@franchisebrokers.com.au

$399,000 + SAV

Supported by a team of professional and talented people who are constantly refining and improving what is already a tried and testing formula. Multiple revenue channels. Loyalty programme Contact Name Russ Webb Phone 0467 051735 Email russ@franchisebrokers.com.au

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

classifieds Nando’s (Brisbane North)

$549,000 + SAV

Location - high volume of passing traffic Established for over 10 years with current owners being in place for that time No need for qualified chef Contact Name Russ Webb Phone 0467 051735 Email russ@franchisebrokers.com.au

Red Rooster (Runaway Bay)

$475,000 + SAV

The Coffee Club (Calamvale)

Eagle Boys (Ormeau)

$80,000 + SAV

Well established business. Conveniently located in shopping centre. Consistent sales figures Contact Name Bob Dean Phone 0408 822 544 Email bob@franchisebrokers.com.au

$450,000

$425,000 + SAV

$399,000 + SAV

$100,000 + SAV

Strong profits with approx. 580 members and growing! • No equipment upgrades required - Opened in March 2013 • Strong multi-club representation - many owners don’t stop at the one club! Contact Name Leo Rodino Phone 0417 551 445 Email leo@franchisebrokers.com.au

Pizza Capers (Camp Hill)

Sleepy’s (Helensvale)

Huge territory - as only Gold Coast store. Simple, proven selling system that works. Become part of a sustainable industry with healthy margins Contact Name Bob Dean Phone 0408 822 544 Email bob@franchisebrokers.com.au

Full Refurbishment of the Store recently completed • Prime Location with great exposure in busy Calamvale Shopping Centre • Run under management - ideal opportunity for an owner operator to further increase sales and profits Contact Name Leo Rodino Phone 0417 551 445 Email leo@franchisebrokers.com.au

Jetts Fitness (Darra)

Red Rooster (Ashmore)

Large drive through store . Prominent location. Great visibility Contact Name Bob Dean Phone 0408 822 544 Email bob@franchisebrokers.com.au

Well established business. Experienced management and staff in place. Great visibility from main street Contact Name Bob Dean Phone 0408 822 544 Email bob@franchisebrokers.com.au

$420,000 + SAV

Run under management - great opportunity for an owner operator to further increase sales • Prime location in Whites Hill Village Shopping Centre • Strong business support and is regarded as a National Leader in Franchisee Support and training. Contact Name Leo Rodino Phone 0417 551 445 Email leo@franchisebrokers.com.au

Queensland Lifestyle Patios

UltraTune (Burleigh)

$250,000 + SAV 46

Well established business. Great location with ease of access. Experienced and motivated staff Contact Name Bob Dean Phone 0408 822 544 Email bob@franchisebrokers.com.au

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

$410,000

• Home based business plus beautiful, spacious home for living and also fit out for business office and workshop • Steady and sustained business with potential for enhanced profitability • Suitable for a first time business owner Contact Name Leo Rodino Phone 0417 551 445 Email leo@franchisebrokers.com.au

classifieds Eagle Boys (Gracemere)

Eagle Boys (Rosewood)

$250,000 + SAV

There are NO direct competitors • Attractive rent package - approximately 5% of sales • All staff are experienced and multi-skilled across the business Contact Name Leo Rodino Phone 0417 551 445 Email leo@franchisebrokers.com.au

$300,000 + SAV

Kwik Kopy (Darra)

The Coffee Club (Noosa Civic)

$299,990

• Impressive 7 figure sales turnover • No prior experience required, full training and ongoing support provided • Your chance to own one of the most successful cafe brands and work for yourself Contact Name Dione Mauric Phone 0415 543 469 Email: dione@franchisebrokers.com.au

$185,000 + SAV

• This is a high performing business with a strong 7 figure turnover • This business is continuing to grow and has the highest sales nationally • Opportunity for a new enthusiastic owner to open up for breakfast trade Contact Name Dione Mauric Phone 0415 543 469 Email: dione@franchisebrokers.com.au

$275,000 + SAV

Australia Post (Augathella)

$274,000 + SAV

• Australia Post is one of Australia’s most recognized brands • Well established business in the local community • Take advantage of the amazing lifestyle opportunities Central Queensland has to offer Contact Name Dione Mauric Phone 0415 543 469 Email: dione@franchisebrokers.com.au

$595,000 + SAV

• Currently run under management opportunity for an owner operator to further increase sales and profits • Good location just opposite the entrance to Coles at Clifford Gardens shopping centre • Toowoomba a great place to live and do business!! Secure your families future! Contact Name Mick Craig Phone 0417 778 587 Email mick@franchisebrokers.com.au

Pizza Capers (Camp Hill)

$420,000 + SAV

• Run under management - great opportunity for an owner operator to further increase sales • Prime location in Whites Hill Village Shopping Centre anchored by Camp Hill Woolworths • Existing business with loyal customer base Contact Name Mick Craig Phone 0417 778 587 Email mick@franchisebrokers.com.au

Pizza Hut (Marsden)

Zarraffa’s Coffee (Sunshine Plaza)

• Extended trading hours until 10pm 7 days a week due to high demand from the cinema clientele • 7 figure turnover and outstanding profits • Currently run under management, great opportunity for an owner operator Contact Name Dione Mauric Phone 0415 543 469 Email: dione@franchisebrokers.com.au

• Steady and sustained business with potential for enhanced profitability • Perfect for a first time business owner to gain freedom of selfemployment and lifestyle • Long lease in place, extra 9 years Contact Name Mick Craig Phone 0417 778 587 Email mick@franchisebrokers.com.au

Shingle Inn (Clifford Gardens)

Outback Jacks (Cairns)

$649,000

• Business is trading profitably with strong weekly sales • Benefit from the fantastic lifestyle balance this business offers as the business is fully managed • No prior experience required, full training and ongoing support provided Contact Name Dione Mauric Phone 0415 543 469 Email: dione@franchisebrokers.com.au

$399,000 + SAV

• Store is currently run under management Opportunity for a owner operator to further grow the business • Excellent demographic with strong development growth in the area • Supply chain giant with the buying power of over 6000 restaurants in Australia, NZ and Asia Contact Name Mick Craig Phone 0417 778 587 Email mick@franchisebrokers.com.au

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

classifieds

New South Wales

$849,000 + SAV

$95,000 + SAV

Beaumont Tiles (Warners Bay) Sales turnover in excess of $2 million and growing at 8%. Long term tenure on lease with rent less than 5% of turnover. Beautifully presented large showroom in among other high profile bulky goods retailers at Hillsborough Rd, Warners Bay Contact Name James Taylor Phone 0447 273287 Email james.taylor@franchisebrokers.com.au SafetyQuip (Cental Coast) 5 day a week franchise enabling you to have a good work/ lifestyle balance Generous, defined franchise territory covering the NSW Central Coast and some of the Lake Macquarie Council area Ongoing operational and marketing support provided by franchisor Contact Name James Taylor Phone 0447 273287 Email james.taylor@franchisebrokers.com.au

A selection of listings from www.FranchiseBuyer.com.au Accuracy Statement Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings. Search By Listing Name

$425,000 + SAV

Granite Transformations (Canberra)

$700,000 inc. stock

$239,000 + SAV

$275,000

Australia Post (Budgewoi) -

$495,000 + SAV

Very profitable post office at Budgwoi that has been established at this location for over 20 years. Low rent with lease for premises in the process of being extended. Located in the busy Budgewoi shopping precinct with main road exposure Contact Name James Taylor Phone 0447 273287 Email james.taylor@franchisebrokers.com.au

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

Excellent sales turnover over $2 million! This business only operates 5 days per week giving you a great work/life balance. International brand which has grown to the world’s largest specialist kitchen renovation network Contact Name Michael Newham Phone 0419 263 014 Email michael.newham@franchisebrokers.com.au

Eagle Boys Pizza (Young)

Pizza Hut (Rutherford) -

Rent under 10% of turnover. Strong and Loyal customer base. Turnover circa $14,000 per week. Supply chain giant with the buying power of over thousands of restaurants in Australia, NZ and Asia Contact Name James Taylor Phone 0447 273287 Email james.taylor@franchisebrokers.com.au

Donut King (Lake Haven) Sales up 8.6% in 2015 financial year and averaging over $16,500 per week. Same owners for 16 years. Business first established over 25 years ago. Well established business with a loyal customer base returning over $150,000 to a working owner Contact Name James Taylor Phone 0447 273287 Email james.taylor@franchisebrokers.com.au

Purchase one of the longest established and most profitable Eagle Boys Pizza stores. 22 years in the business the current owners are looking for a change of pace. There is also an opportunity to purchase the premises from the current owners should you desire Contact Name Michael Newham Phone 0419 263 014

Email michael.newham@franchisebrokers.com.au

Eagle Boys Pizza (Tumut)

$220,000 + SAV

In operation since 1998 and run by the current owners since 2003. The store is very well located on Wynyard Street in the NSW regional township of Tumut. Current lease is in place until September 2018 with an option to renew for a further 5 years Contact Name Michael Newham Phone 0419 263 014

Email michael.newham@franchisebrokers.com.au

classifieds Jaymak Australia (Tamworth &

Sleepy’s (Fyshwick)

$102,000 + SAV

Low entry cost when compared to some other systems. Stable industry, healthy margins. No experience needed - full training provided Contact Name Michael Newham Phone 0419 263 014

Email michael.newham@franchisebrokers.com.au

$55,000 + GST

Lone Star Rib House (Canberra) -

$600,000

Full bar and full service • High population growth • Ground floor opportunity with national launch of amazing concept and brand with proven business model Contact Name Michael Newham Phone 0419 263 014 Email michael.newham@franchisebrokers.com.au

$650,000

In a fantastic location at the front of the shopping centre. One of the top Michel’s stores in regional NSW. Coffee Sales average 60kg’s per week Contact Name Mick Craig Phone 0417 778 587 Email mick@franchisebrokers.com.au

$450,000

Beaumont Tiles (Coffs Harbour)

$215,000

+ stock (valued at $70k)

Dominos (Sydney West) Sales in excess of $22,000 per week. Benefit from the loyal customer base established by the current owner. Opportunity to increase trading hours and increase profits Contact Name Warren Muller Phone 0418 266917 Email: Warren@franchisebrokers.com.au

Muffin Break (Blacktown)

Michel’s Patisserie (Port Central)

$299,000

Armidale) Average customer spend of over $1,300. 90% repeat customers. Productivity rate of over $100/hour Contact Name Mick Craig Phone 0417 778 587 Email mick@franchisebrokers.com.au

Well priced and recently refurbished - you cannot expect anymore. Blacktown is growing - be a part of this growth!! Take over and enjoy superior returns as a hands on operator Contact Name Warren Muller Phone 0418 266917 Email: Warren@franchisebrokers.com.au

Signarama (Western Sydney)

Huge Opportunity exists for a committed owner operator to continue the strong growth and potential of this business. New Franchise agreementFull trained team in place Contact Name Mick Craig Phone 0417 778 587 Email mick@franchisebrokers.com.au

$160,000

The franchise system has been at the forefront of the signage industry for over 25 years a well-established, successful business. Great opportunity to own an established B2B business in Western Sydney. Well-established and extensive existing client base Contact Name Andrew Wilcox Phone 0404 824 085

Phone andrew.wilcox@franchisebrokers.com.au

Endota Spa (Port Macquarie)

$89,000 + SAV

You don’t have to be a beauty therapist to be a successful spa owner! Port Macquarie is the fastest growing town of the eastern sea board with 17% population growth predicted over the next 5 years. Ongoing Franchisor Support. Contact Name Mick Craig Phone 0417 778 587 Email mick@franchisebrokers.com.au

$375,000

Signwave (Sydney West) Still growing with significant potential. • Established major client base. • State-of-theart print technology and training programs Contact Name Andrew Wilcox Phone 0404 824 085 Phone andrew.wilcox@franchisebrokers.com.au

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

classifieds Sub Sandwich (Sydney) -

$450,000 + SAV

well established franchise on busy Bathurst St (relocated around the corner in 2014). busy thoroughfare to and from Museum Station & passing trade to Darling Harbour and China Town. Great potential for store sales to grow even further once Bathurst St construction completed within the next 12 months Contact Name Sartaj Natt Phone 0402 364 591 Email sartaj@franchisebrokers.com.au

Right At Home (Sydney)

Muffin Break (Gladesville)

$149,000

$350,000 + SAV

This store is well located in a busy local shopping centre in Gladesville. Established business needs new owner to build on existing customer base and increase sales. Good lease for another 5 years Contact Name Sartaj Natt Phone 0402 364 591 Email sartaj@franchisebrokers.com.au

Pedders (Hornsby) Well established in the area with client database. Excellent & proven sales & profits. No Royalties Contact Name Sartaj Natt Phone 0402 364 591 Email sartaj@franchisebrokers.com.au

$100,000

Cha time (Sydney)

$250,000

$750,000

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

Cha Time is Australia’s largest and most successful fresh brewed tea franchise. Access to our highly attractive, high quality marketing materials to help you stand out . Supported with an extensive training program that will prepare you Contact Name Bob Boswell Phone 0411 745 678 Email bob.boswell@franchisebrokers.com.au

Gloria Jean’s (Sydney)

Lone Star Rib House (Bella Vista)

Full bar and full service. High population growth. Ground floor opportunity with national launch of amazing concept and brand with proven business model Contact Name Sartaj Natt Phone 0402 364 591 Email sartaj@franchisebrokers.com.au

Comprehensive initial and ongoing training, and time saving vendor relationships and national contractual relationships. A fulfilling opportunity to grow a business while providing a much-needed service to your community. Large protected territories Contact Name Sartaj Natt Phone 0402 364 591 Email sartaj@franchisebrokers.com.au

$890,000

One of NSW’s top performing stores with a high weekly turnover in sales. Positioned in a shopping village where there is a constant stream of foot traffic and high volume of customer turnover. Become part of a well supported franchise brand Contact Name Bob Boswell Phone 0411 745 678 Email bob.boswell@franchisebrokers.com.au

classifieds Opposite Lock (Kalgoorlie)

Western Australia

$149,000

plus stock $60,000 (approx)

Barbeques Galore & Solahart (Geraldton) -Perfectly suited to a couple or

Dome Café (South Perth)

$399,000

Great location, on Mend Street, in the heart of South Perth’s cafe strip. Opportunity to extend opening hours, to further increase sales. Strong brand presence both nationally & internationally Contact Name Rajiv Rajan Phone 08 9468 5131 Email enquirieswa@franchisebrokers.com.au

$675,000 inc. stock of $350,000

Wild Cards & Gifts (Rockingham)

$399,000

40% Return on Investment, to an owner operator. This is an amazing opportunity to take over an existing store. All store owners receive advice and training in areas of stock selection, technology, marketing and promotion Contact Name Rajiv Rajan Phone 08 9468 5131 Email enquirieswa@franchisebrokers.com.au

$575,000 + SAV

40% Plus Return on Investment! Established major client base with over 70% repeat business. State-of-the-art print technology and training programs Contact Name Rajiv Rajan Phone 08 9468 5131 Email enquirieswa@franchisebrokers.com.au

$299,000

(Rockingham) - Consistent 7 figure sales over the past two years. Long Lease in place with options to renew. A competitive edge via use of an established well-known brand Contact Name Rajiv Rajan Phone 08 9468 5131 Email enquirieswa@franchisebrokers.com.au

Zarraffas (Kalgoorlie) Ideally located in central Kalgoorlie this is the only drive through coffee business in the town. Suited to an owner operator willing to work hard and take advantage of the growth in the area. An large volume of extra cars expected in the coming years with a new petrol station opening in the near future Contact Name Ryan Willsher Phone (08) 9468 5130 Email enquirieswa@franchisebrokers.com.au

Premier business turning over $20,000 per week. Liquor licence is pending which will increase sales. Needs an owner operator to take over from this under management operation to maximise profits Contact Name Ryan Willsher Phone (08) 9468 5130 Email enquirieswa@franchisebrokers.com.au

Wild Cards & Gifts

Crust Gourmet Pizza Bar

$599,000 + Stock at value

family business, but can also be run by a single owner operator. Very viable income stream with full installation service available to customers. Massive 1200sqm shop with very attractive rent and a long lease left to run Contact Name Ryan Willsher Phone (08) 9468 5130 Email enquirieswa@franchisebrokers.com.au

Mad Mex (Perth North)

Signwave (South Perth)

$549,000 + SAV

Long trading history with solid figures for an owner operator to grow on. Landlord is updating the facade on the shop in January with all new signage. Long and very viable lease in place to ensure security for a new owner Contact Name Ryan Willsher Phone (08) 9468 5130 Email enquirieswa@franchisebrokers.com.au

$245,000

+ Stock at Value (approx $80,000)

Low staff numbers required to operate the business. Low franchise fees of only 4% with no marketing levy meaning higher profits for franchisees. Currently run under-management providing ample opportunity for improvement to a new owner operator Contact Name Ryan Willsher Phone (08) 9468 5130 Email enquirieswa@franchisebrokers.com.au

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

classifieds

Victoria

A selection of listings from www.FranchiseBuyer.com.au Accuracy Statement: Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings. Search By Listing Name

Large Retail Automotive Accessories Business

ABS (Hoppers Crossing)

$149,000

$229,000

Well established profitable business, Nationally recognised brand. Well Located. No experience necessary. Comprehensive training and support from franchisor Contact Name Rod Justin Phone 0409 686 292 Email rod@franchisebrokers.com.au

Donut King (Mildura) Located in busy shopping centre with high exposure. No competition in the centre!. Minimal amount of staff needed to run the store Contact Name Rod Justin Phone 0409 686 292 Email rod@franchisebrokers.com.au

$129,000

Mad Mex (South Melbourne) - Good

$595,000

$299,000

Lunch Trade. Great Position. Great staff in place Contact Name John Ferraro Phone 0423 241 241 Email john@franchisebrokers.com.au

Solomons Flooring

Essential Beauty (Watergardens)

Own a business with double digit increases week upon week. Extremely profitable business with established clientele. The store currently run under management, with a strong team fully trained in all services Contact Name Rod Justin Phone 0409 686 292 Email rod@franchisebrokers.com.au

Currently run under management, owner operator will further increase profits. Highly respected and well known franchise brand. Large clientele base Contact Name John Ferraro Phone 0423 241 241 Email john@franchisebrokers.com.au

$235,000

• 7 Figure turnover • Solomons has over 60 stores Nationally • Established data base for marketing, lead generation and referral programs Contact Name John Ferraro Phone 0423 241 241 Email john@franchisebrokers.com.au

Roll’d (Melbourne CBD) Wendy’s (Geelong)

$249,000

$199,000 + Stock approx. $90,000

Sales increased due to competition closing Located in busy very shopping centre in Geelong’s CBD. Easy business model to operate and run, no cooking or special skills Contact Name Rod Justin Phone 0409 686 292 Email rod@franchisebrokers.com.au

City Discount Tyres (Bundoora) Over 15 years of proven business growth and achievement. Ongoing dedicated franchise support network. Centralised advertising and marketing Contact Name John Ferraro Phone 0423 241 241 Email john@franchisebrokers.com.au

FRANCHISE BUYER

• April 2016 • www.FranchiseBuyer.com.au

$425,000

$199,000 + Stock

Average weekly takings in FY15 $17,550 (Peak $22,440). Sales growth year on year (8% growth in Sep15 quarter sales compared with prior year). Opportunities for further growth Contact Name John Ferraro Phone 0423 241 241 Email john@franchisebrokers.com.au

Bridgestone (Hampton Park) Extensive training program and ongoing support from franchisor. Very succesful franchise model and popular brand. National Marketing and Advertising Support Contact Name John Ferraro Phone 0423 241 241 Email john@franchisebrokers.com.au

classifieds

Northern Territory

Jaymak Australia

$40,000$55,000 + GST

Jims Paving -

$48,870$77,600

Potential to earn up to $1200+ in one day Brand with 96% recognition Work your own hours Contact Name Andrew Hahn Phone 0413 013 367 Email Andrew.hahn@franchisebrokers.com.au

Thermoglaze

$60,000 WIWO

$50,000

$260,000 - $310,000 +GST

Beaumont Tiles (Darwin) Australia’s leading ceramic tile and bathroomware company. Fantastic profit margins. Australia’s most successful tile website, with over 1,000,000 visitors last year Contact Name Andrew Hahn Phone 0413 013 367 Email Andrew.hahn@franchisebrokers.com.au

Bridgestone Select

$350,000

(Stuart Park) - Brand leading business Low up front and ongoing fees Full comprehensive training program provided Contact Name Andrew Hahn Phone 0413 013 367 Email Andrew.hahn@franchisebrokers.com.au

Can be operated from a home office - minimal overheads. Minimal local competition. Priced attractively for an immediate sale. Contact Name Andrew Hahn Phone 0413 013 367 Email Andrew.hahn@franchisebrokers.com.au

Chatime Iced Tea

Tutor Doctor (Darwin) -

No background in education required! Work from home! Comprehensive Support Contact Name Andrew Hahn Phone 0413 013 367 Email Andrew.hahn@franchisebrokers.com.au

Average customer spend of over $1,300 90% repeat customers and productivity rate of over $100/hour. Opportunity to have a balanced work/lifestyle relationship Contact Name Andrew Hahn Phone 0413 013 367 Email Andrew.hahn@franchisebrokers.com.au

$250,000

(Casuarina Square) Australia’s leading franchise in the Iced Tea Market with over 60 Australian stores and over 1000 worldwide. Highly discounted cost of entry - Large Landlord contribution to fitout Fantastic long term lease at a great rate Contact Name Andrew Hahn Phone 0413 013 367 Email Andrew.hahn@franchisebrokers.com.au

Ugolicious (Darwin) -

$300,000

Centralised buying power Low cost and efficient business systems Very attractive ongoing revenues and profits Contact Name Andrew Hahn Phone 0413 013 367 Email Andrew.hahn@franchisebrokers.com.au

www.FranchiseBuyer.com.au • April 2016 •

FRANCHISE BUYER

Experience and expertise Leading full service consultancy Premium quality at competitive price Competitive, Affordable, Secure, Responsive

THE FRANCHISE SHOP IS PROUD TO OFFER YOU THESE EXCITING FRANCHISE OPPORTUNITIES The Time For You business provides domestic cleaning to people who need a bit of extra help around the house but our franchisee don’t do the cleaning. The Time For You franchise is a sales and management franchise Purchase from $39k plus GST.

Croc’s Playcentre is successful because of its integration of branding, design of centres, marketing of the business, and management skills. From $650k.

Tile & grout restoration is a billion dollar industry in the USA. Become your own boss, increase your income & improve work/life balance! Buy a GroutPro franchise from $40k.

FEATURED FRANCHISE

Caring In-Home Companions Senior Helpers® was started in 2001 in the USA as the answer for seniors wanting to age in their homes independently and safely. From a single franchise in 2005, Senior Helpers® has boomed to over 300, including 13 in Australia. In this rapidly expanding industry, Senior Helpers® franchisees connect trained staff with aged clients needing in-home help. For an investment from $75,000 Senior Helpers® displays an unwavering commitment to the success of all its franchises. Comprehensive training and support is provided both prior to and ongoing after you start trading. The demand for aged care services in the future will be huge. By 2030, one out of every five Australians, almost 7 million people, will be over the age of 65. 89% of seniors want to grow older without having to move from their homes. More than half are concerned about their ability to remain at home. With a commitment as strong as Senior Helpers®, it is no wonder the average annual sales for a franchise open over a year continues to grow! Enquire NOW!

Looking to purchase a franchise & need some help with your due diligence? The Franchise Shop can assist you. Our fixed price - $495 including GST- franchise buyers assistance pack is just what you need and great value. Expert assistance from our very experienced franchise consulting team. It gives you access to a consultant to work one on one with you for up to 2 hours using Skype so no time is wasted in travel, and it can be at a mutually convenient time including outside normal office hours. Call 1300 139 557 to arrange your consult now.

The Franchise Shop can turn your business into a franchise in 4 easy steps: 1. A free no obligation meeting to help us understand your business. 2. A feasibility study. 3. A development phase including legal document preparation. 4. A marketing and sales phase.

Phone: Email: Web: Facebook: Twitter:

1300 139 557 enquiries@thefranchiseshop.com.au www.thefranchiseshop.com.au facebook.com/TFranchiseShop twitter.com/TFranchiseShop

Since 1991, Cavalier Homes has built quality homes and a reputation for excellence. Since franchising in 2002 we link-up with local builders looking to grow their business, provide competitive pricing & solid business practices. Purchase from $50k plus GST. With over 35 franchisees across the country, Kleenit it now a market leader. Servicing a number of markets including graffiti removal, with a wide range of services and therefore a variety of ways to create income for our franchise owners. Purchase from $100k.

Fibrenew is a mobile franchised service for restoration of leather, plastic and vinyl. With 230+ franchisees worldwide & total Investment around $80,000 Fibrenew is a great franchise.

Wheel Change U is a mobile tyre fitting service that was founded in Newcastle in 2012 and franchising commenced in 2015. We service fleet customers, trade customers and the public. Great training and support. Purchase from $30k to $150k. If you are a qualified accountant or hold tax qualifications, then running your very own TaxAssist Accountants practice can offer you the challenge you have been looking for with the support you need. Franchise Fee is $70k plus GST.

Rent The Roo rents furniture, technology, and home and kitchen appliance rentals. Established in 1976, this is a well-run, experienced franchisor. Purchase from $350k.

Sunspot Skin Cancer Clinics are a great franchise for medical practitioners, or experienced medical practice managers. Franchises to add to existing clinics from $55k plus equipment.