Get real with your business emails

GET REAL WITH YOUR BUSINESS EMAILS

Writing is a task that is harder for some and easier for others. In business, people tend to get too formal and stiff. Before composing, think about your writing voice. The goal is to convey your thoughts the way you would if you were talking.

Try this: “Did you get that warranty paperwork yet?”

Instead of this: “Please allow this correspondence to inform you that the warranty paperwork dated ….”

But not like this: “Dude! What’s up? Yo, listen dawg, that warranty paperwork is headed your way STAT!”

There is a comfortable middle ground known as business friendly, and it’s the proper voice to use when composing a business email message.

Nancy Friedman is a popular speaker and author of nine books on customer service and sales. Contact her at 314- 291-1012 or nancy@telephonedoctor.com or visit www.nancyfriedman.com 20