Interview

A passionate CEO talks about her emerging brand

Colleen Pyle, along with her husband Curtis, launched Just Let Me Do It! Commercial Services in 1997. For about two decades, they grew the company to six corporate locations, and in 2018 began franchising. Here, Colleen tells us what might attract someone to invest in a JLMDI franchise. Contact her at Colleen@JustLetMeDoIt.com or visit www.JustLetMeDoIt.com.

In a nutshell, can you describe the services that Just Let Me Do It! provides and tell us how you came up with the concept?

JLMDI is a commercial service repair and remodel company that works with large chain stores, major retailers, big-box stores, restaurants, and convenience stores. Our customers need to be up and running efficiently to make money, and we’re their onecall-does-it-all service provider.

We focus on everyday maintenance, such as door closures, cabinet doors, ceiling tiles, paint, flooring, and other tune-ups that the business needs to stay open and function smoothly. Typical JLMDI jobs range from plumbing and electrical to carpentry, drywall, and painting. But we take on more specialized work, too—concrete, power-washing, asphalt repair, cooking equipment, drinking fountains, building displays, stucco, brick, lighting, and emergency services to name a few. You can see a more complete list on our website, JustLetMeDoIt.com.

We saw the need for small remodeling and maintenance jobs, and started with residential services. But then we found a higher demand in the commercial arena. Retail stores are in need of preventive maintenance daily. We knew if we could deliver on-time response, daily status reports, and timely billing, then we would always stay busy and profitable. And we’ve done just that.

What kind of franchisees are you looking to partner with?

The perfect franchisee is someone with trade experience—carpentry, plumbing, electrical, and so on—and with business knowledge. We look for positive, caring, and friendly partners who are hardworking. We want franchisees to take pride in a job well-done and customers who are thrilled.

For franchisees, what are some of the benefits to investing in JLMDI?

Our franchisees don’t have to do their own marketing or advertising because we bring the work to them. So essentially it’s a turnkey business that starts generating revenue quickly. Franchisees are typically up and running within three to four months after signing of their franchise agreement.

Franchisees walk right into established relationships and are placed into a preferred status because of JLMDI’s great reputation. Franchisees also have jobs waiting from day one because there’s a huge demand for the services we offer.

Our franchisees can focus on job scheduling, getting the work done, and collecting their checks. They’re not running an office and taking a phone call with one hand while hammering with the other. We handle the phone calls, respond to emails, and take care of billing. We track all jobs from start to finish. This allows the franchisees to focus on scheduling, getting the work done, and collecting their checks.

We have a loyal customer following within our highly specialized niche. We know what our customers need, and they know we’ll get the job done. This translates into loyal, repeat customers. It also means that JLMDI customers give lots of referrals to other businesspeople they know.

What type of training and support do franchisees receive?

We do office training to learn the software, which is state-of-the-art, and the flow of jobs—how long the various projects and their steps take, in particular. Our initial training is about a week in the classroom in Concord, North Carolina. We also put the franchisees in the field with experienced technicians to learn by doing, which is a crucial part of their training process. The training program includes administrative functions, operations, marketing concepts, customer service training, and personal training.

We offer 24-hour support. We will always be there for our franchisees. We understand that their success is our success, and we do whatever it takes to help them when they need us.