Citizens charter by Francis Cruz

CITY GOVERNMENT DEPARTMENT HEADS… At your service

NORLITO C. BAUTISTA CITY ADMINISTRATOR

LEO M. ELEVENCIONE KATHERINE T.TINGSON HUMAN RESOURCE AND MANAGEMENT OFFICE

CITY TREASURER’S OFFICE

NINDA O. ATINADO

MICHELLE O. LOPEZ

NELSON E. PARREÑO

ROMEO CAESAR L. MANIKAN JR .

NOEL Z. HECHANOVA

CITY HEALTH OFFICE

CITY ASSESOR’S OFFICE

OFFICE OF THE LOCAL CIVIL REGISTRAR

CITY ENVIRONMENT AND NATURAL RESOURCES

NORMAN F. TABUD

JUNEL ANN P. DIVINAGRACIA MARY ANN A. RAMOS CITY TOURISM OFFICE CITY POPULATION OFFICE

RUTH H. ARROYO SANGGUNIANG PANGLUNGSOD

AND BAC CHAIRMAN

URMINICO M. BARONDA JR.

BUSINESS PERMIT AND LICENSING OFFICE

JOREN F. SARTORIO

CITY BUDGET OFFICE CITY ACCOUNTANT’S OFFICE GENERAL SERVICES OFFICE

AZUCENA J. FERNANDEZ CITY LIBRARY OFFICE

JOSE RONI S.J. PEÑALOSA CITY PLANNING AND DEVELOPMENT OFFICE

ALFREDO A. VILLANUEVA CITY SOCIAL WELFARE & DEVELOPMENT OFFICE

DANIEL P. DINOPOL CITY LEGAL OFFICE

ROBERTO DIVINAGRACIA CITY ENGINEER’S OFFICE

TOMAS J. FORTEZA JR. ROMULO PANGANTIHON CITY VETERINARIAN’S OFFICE

CITY AGRICULTURIST OFFICE

CITY GOVERNMENT OF ILOILO Office:

Human Resource Management Office

VISION STATEMENT Effective implementation of a centralized personnel management system in the recruitment, selection, development and retention of an outstanding workforce that supports the trusts of the City Government of Iloilo. MISSION STATEMENT To support the strategic goals of the City Government of Iloilo for a total career development in enriching human resources through trainings, seminars, scholarships, and providing awards and incentives, rewards system for the general welfare of its employees; promoting efficient and effective public service professionalism, honesty, integrity,; maintaining an updated records with a high quality standards public personnel administration. OBJECTIVES: To provide an efficient and centralized personnel services; provide opportunities for career development to deserving employees through trainings, scholarships and uphold the merit principles develop an effective liaison with the Civil Service Commission on pertaining to personnel matters; manages the implementation and maintenance of the position classification and pay plan and other personnel management programs of the City.

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE RABIES CONTROL PROGRAM GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Rabies Control Program

Patients with Animal Bites

Service Provider Admits client: Ask chief complaint Get medical history & vital signs Refer to Medical Officer Clinical Assessment Management

Health Education Schedule follow up Referral of high risk/complicated cases for further evaluation and management

Fees

Duration of Process (under normal circumstances)

Nurse Coordinator

20 minutes

Medical Officer

20 minutes

Nurse

20 minutes

Nurse

5 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE TB IN CHILDREN PROGRAM GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

TB in Children Program

Employee In-Charge Applicant/Client

Service Provider

14 years old and below TB Symptomatic/Contacts

Register child in TB in Children’s Registry Health Education – importance of treatment completion Proper Nutrition Schedule follow up

LABORATORY SERVICES (Sputum microscopy, CBC, Urinalysis & Fecalysis) Laboratory Services

All ages who needs laboratory examination

Requires client to submit request with the corresponding specimens properly labeled Examine: Sputum Microscopy Complete CBC Urinalysis Stool Examination Release results in the afternoon

Fees

Duration of Process (under normal circumstances)

Nurse

5 minutes

Nurse Midwife

10 minutes

Med Tech

10 minutes

Med Tech

P 20.00 P 40.00 P 20.00 P 20.00

30 minutes

Med Tech

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE NATIONAL TUBERCULOSIS CONTROL GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Nurse Midwife

Free

15 minutes

Steps/Procedures Frontline Services Applicant/Client National Tuberculosis Control

14 years old & above TB Symptomatics

Service Provider Admission-records & ask client for Philhealth card (if member) Interview/Ask for medical history & take vital signs Refer to Medical Officer Clinical assessment & mgmt Physical examination Request lab. examination (sputum & chest x-ray) Prescribe medicines & give instructions Diagnosis/Treatment of +PTB cases & review sputum exam. Instruct client the difference of medicines (mode of taking & reactions) & registration of client in TB Registry Schedule follow up, health education, proper nutrition, healthy lifestyle & sanitation Completion of treatment

Medical Officer

20 minutes

Medical Officer Nurse Midwife Medical Officer Nurse Midwife

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE EXPANDED PROGRAM ON IMMUNIZATION (EPI) GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Nurse Midwife BHW

Free

10 minutes

Steps/Procedures Frontline Services Applicant/Client

Expanded Program on Immunization (EPI)

Baby’s immunization (0-12 months)

Service Provider Admission-see records Interview mother/guardian re health complaints Take vital signs & weigh Record Schedule immunization

complete

Refer to Medical Officer if needing medical consultation Immunize w/ BCG, DPT, Hepa B, Polio & Measles as scheduled

5 minutes Medical Officer

20 minutes

Nurse

10 minutes

Health education for mother & encourage to complete baby’s immunization

15 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE NATURAL SPONTANEOUS DELIVERY GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Natural Spontaneous Delivery

Pregnant Mothers (18-35 years old)

Fees

Service Provider Admission-look for records Ask for chief complaint & take vital signs Ask if Philhealth enrollees Require lab. examination & ultrasound before client required to attend “Buntis Club” Require client to submit marriage contract & community tax during pre-natal Referral to hospital in complicated/high risks cases Assist the mother in delivery Post-Partum Care Nursing care of baby Newborn screening Initiate breastfeeding w/in 1 hr. after delivery & administer Hepa B Health education-proper nutrition Cleanliness & Sanitation schedule follow-up

Nurse Midwife

Midwife

Duration of Process (under normal circumstances)

20 minutes

P500.00

Midwife Nurse Midwife

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE DENTAL SERVICES (Extraction) GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Dental Services

Client

Fees

Service Provider Admit client-Ask chief complaint Take vital signs & history Record

Dental Aide

Duration of Process (under normal circumstances)

10 minutes

Require client to bring own anesthesia & needle Require client to pay Dental fee Refer to Dentist for dental check up/extraction and medication Dental education and require client to buy medicines needed

CTO Representative

P 50.00

10 minutes

Dentist

30 minutes

Dentist

10 minute

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE GENERAL CONSULTATION GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Nurse Midwife

Free

20 minutes

Steps/Procedures Frontline Services Applicant/Client

General Consultation

All ages seek consultation

Service Provider Clinic admission-look for records and ask for Philhealth Card (if member) Ask for chief complaint Get medical history and vital signs Refer to Medical Officer Clinical, Medical Assessment and Management: 1. Check medical history 2. Physical Examination 3. Laboratory Request 4. Prescription of medicine/instruction Health education regarding present illness, proper nutrition, exercise & follow-up schedule

Medical Officer

20 minutes

15 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE ISSUANCE OF DEATH CERTIFICATE (For DOA and Deceased died at home) GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Issuance of Death Certificate

Immediate Bereaved family of the deceased

Fees

Service Provider If deceased died at home: Requires client a certification from the Brgy. Captain and any valid I.D. Secure a blank form of Death Certificate from the Local Civil Registrar Interviews client and prepares death certificate Instruct clients that: 1. Affidavit should be duly notarized 2. Certification to be signed by the Brgy. Captain 3. Clients should proceed to District Health Doctors for diagnosis of cause of death and signature 4. Signature of Embalmer Requires client to pay burial, exhume or transfer of cadaver fee to CTO Rep.

Statistician

20 minutes

Statistician

CTO Representative

Duration of Process (under normal circumstances)

30 minutes

P 120.00 20.00 20.00

10 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE ISSUANCE OF MEDICAL CERTIFICATE (Employment, Training and Students) GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break X-Ray Result, CBC, Urine, Stool and Drug Tests Results

How to Avail the Service: Steps/Procedures Frontline Services

Issuance of Medical Certificate

Employee In-Charge Applicant/Client

Service Provider

Employees Trainees Students

Requires client to fill up Medical Certificate Forms. Clerk Assess requirements – stool, urine, CBC, X-Ray and Drug Test results. Refer to Medical Officer for assessment and signature Require clients to pay the corresponding Fee to CTO Representative Documentary Stamp Require clients to go back to clerk for completion of forms Release of Medical Certificates

Fees

Duration of Process (under normal circumstances)

Clerks

20 minutes

Medical Officer

10 minutes

CTO Representative

P 100.00

10 minutes

25.00 Clerk

10 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

Human Resource Management Office

PROCESSING OF TERMINAL LEAVE BENEFITS Office Staff

Retiree / Representative Submit requirements to HRMO Staff

Receive application for Terminal Leave & turn over to in-charge. (2 mins.)

Inform the Office to comply The needed requirements

if not OK

Verifies Checks original Leave cards & computes the terminal leave benefits prior to signature of HRMO III (1 day)

Review the computations for Approval and to signature of HRMO – Dept. Head (1 hour)

Release of Application For Terminal Leave Benefits

Signature of HRMO – Dept. Head (5 mins.)

Supporting Papers Required a) Original Leave Cards b) Clearances – Money, Property Accountability c) Application for Retirement – in case of a retired employee d) Resignation Letter – in case an employee resigned. e) Others

Signature of the City Mayor / City Vice Mayor (30 mins.)

Total Time allotted 1 day, 1 hr. & 42 minutes

Releasing (5 mins.) ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

Human Resource Management Office

PREPARATION/PROCESSING OF APPOINTMENT Recruitment, Selection & Placement Division

Proposed Appointee Fill up & submit requirements To HRMO Staff

Assist appointee in filing up forms HRMO Staff – (2 mins.)

Preparation of Appointment HRMO Staff – (30 mins.)

Signature of Appointee Head of Office City Mayor City Accountant (1hour)

Inform the the Inform Appointees to Comply all to Appointees requirements

if not complete

Checks & Reviews as To Completeness of Documents HRMO Staff (15 mins.)

Releasing of Appointment Signature of HRMO-Dept. Head (10 mins.)

Forms Required

Transmit to CSC For Action (30 mins.)

a) PDS – Form 212 b) Med. Cert. (Urinalysis – Blood Type) Drug Test, etc. – for Original appt. c) Statement of Assets & Liabilities d) Clearances ; Brgy. Police, NBI – for Orig. e) PES – (2 rating periods) in cases of promotion. f) Other requirements

Receive Approved – CSC (30 mins.)

Total Time allotted 3 hrs & 2 mins. Excluding Processing time of Civil Service Commission

Releasing (5 mins.) ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

Human Resource Management Office Processing of Appointment/Processing of Application for Leave/Processing of Terminal Leave Benefits City Employees / Newly Hired Employees Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

Processing of Appointment: PDS Form 212, Medical Certificate, Notarized Statement of Asset & Liabilities, Clearances, PES Processing of Application for Leave: Application for Leave Form 6, Clearances, Medical Certificate if necessary Processing of Terminal Leave Benefit: Original Leave Cards, Clearance, Application for Retirement/Resignation Letter or Death Certificate

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client

2. Processing of Application Submit requirements for: a) Vacation Leave For Leave b) c)

3. Processing of Terminal Leave Benefit

Sick Leave Special Privilege Leave

Submit complete documents

Employee In-Charge

Fees

HRMO Staff

None

2 hours & 30 minutes

HRMO Staff

None

10 minutes

HRMO Staff

None

1 day, 1 hour & 42 minutes

Service Provider

Submit complete requirements 1) Check as to completeness of 1. Preparation and requirements; Processing of Appointment

2) Prepare and review appointment & other supporting documents for final signature; 3) Transmit to CSC Report on Appointments Issued (RAI)

1) Receive, record, check & review application for leave for signature and approval;

Duration of Process (under normal circumstances)

2) Release approved application for leave. 1) Verify, check original leave cards & compute the terminal leave benefit; 2) Review for approval and signature; 3) Release approved Terminal Leave Benefit

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: HRMO Staff: (033) 337-4327 / Ms. Thelma E. Golez: (033) 336-5791 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

Human Resource Management Office

PROCESSING OF APPLICATION FOR LEAVES Client

Office Staff

Submit Application for Leave to HRMO Staff

Receives application for Leave & turn over to in-charge. (2 mins.)

Inform the Office to comply The needed requirements

If not Ok

Checks, records & initials application for leave prior to approval of HRMO IV (2 mins.)

If Ok Reviews, Initials Application for leave prior to signature of HRMO – Dept. Head. (2 mins.)

Release of Application For Leave

Supporting Papers Needed a) Application for leave form b) Clearances (if needed) c) Medical certificate issued by medicals practitioner d) Approved Letter (if needed) e) When S/L applied for 1 mos. or more it should be supported by a medical cert. that applicant is physically fit to return to work.

Signature of HRMO – Dept. Head (2 mins.)

Releasing (2 mins.) Total Time allotted 8 minutes per application for leave ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE MATERNAL CARE – PRENATAL GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service:

Fees

Duration of Process (under normal circumstances)

Free

10 minutes

Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Maternal Care - Prenatal

Pregnant women seek consultation & check-up

Service Provider Admits client-ask chief complaint and check-up Get history & vital signs : BP, temperature, pulse, weight, last menstrual period & date of expected delivery Request client for laboratory exams: stool, urine & CBC Abdominal palpitation appraisal Prenatal evaluation TT Immunization Dental check-up Health education-counseling for birth plan & family planning Newborn screening motivation & exclusive breastfeeding Referral of high risk/complicated pregnancy to OB-GYNE Schedule next visit

Nurse Midwife BHW Medtech Nurse Midwife Nurse Dentist

10 minutes 10 minutes 10 minutes

Nurse HEPO BHW

20 minutes

Doctor Nurse

10 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE INTEGRATED MANAGEMENT OF CHILDHOOD ILLNESS (IMCI) GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Nurse Midwife

Free

15 minutes

Steps/Procedures Frontline Services Applicant/Client

Integrated Mgmt. of Childhood Illness

0-5 years old sick children

Service Provider Admission-look for medical records Ask parents/guardians for child’s chief complaint Take vital signs & medical history Assessment of nutritional history Observation and recording Referral to Medical Officer Clinical assessment Physical examination-diagnosis Prescription of medicines/instruction Health education-proper nutrition, rehydration Completion of immunization, follow-up schedules and home management Referral of high risk/complicated cases for further evaluation & mgmt.

Nurse Midwife

15 minutes

Medical Officer

20 minutes

Medical Officer

10 minutes

Medical Officer

5 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE ISSUANCE OF DEATH CERTIFICATE (Deceased died at home) GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Issuance of Death Certificate

Immediate Bereaved family of the deceased

Fees

Service Provider For Exhumation Permit: Clients should secure a Certification from the Church Prepares Exhumation Permit Register and Release the Death Certificate

Duration of Process (under normal circumstances)

Statistician

10 minutes

Statistician

10 minutes

Statistician

10 minutes

For DOA’s (Dead on Arrival Patients) Issuance of Death Certificate

Immediate Bereaved family of the deceased

Clients should secure a DOA Certification from the Hospital Refers client to Medical Officer for review and Signature Requires client to pay burial, exhume or transfer of cadaver fee to CTO Rep. Register and Release the Death Certificate

CTO Representative Statistician

P 120.00 20.00 20.00

10 minutes 10 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE ISSUANCE OF DEATH CERTIFICATE (Deceased died in the Hospital) GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break Fully Accomplished Death Certificate from the hospital

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Issuance of Death Certificate

Immediate Bereaved family of the deceased

Fees

Service Provider If deceased died in hospital: Requires client to secure death certificate prepared by hospital for registration Ask client to have machine copies for extra copies Refer client to Medical Officer for counter review and signature Ask client to return to statistician Requires client to pay: a. Burial Permit fee if to be buried in I.C. b. Exhumation Permit c. Transfer of Cadaver if to be buried outside the City Prepares burial permit or transfer of cadaver Release death cert. and refer to Local Civil Registrar

Duration of Process (under normal circumstances)

Statistician Clerk

20 minutes

Medical Officer

20 minutes P 120.00

CTO Representative

P 20.00

10 minutes

P 20.00 Statistician Clerk

10 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE ISSUANCE OF HEALTH CERTIFICATE (PINK CARDS) GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break STI/HIV Certificate of Attendance, Stool, Sputum and RPR Results, CTC of Birth Cert. and I.D. Picture

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Issuance of Health Certificate (Pink Cards)

Entertainment Workers (GRO, DI, Dancers, Entertainers etc. as per P.D. 522, P.D. 856 & City Ordinance)

Fees

Service Provider SI Requires client to undergo STI/HIV seminar & present Certification of Attendance before issuance of Pink Card SI requires stool, sputum exam, RPR result, CTC of Birth Certificate, Photo SI checks requirements and prepares Pink Card SI Requires client to pay health certificate fee and present OR for issuance of Pink Card SI refers client to CHO or representative for signature & STI/HIV Medical Officer in charge Release Pink Card

Sanitation Inspector

Duration of Process (under normal circumstances)

10 minutes

20 minutes CTO Authorized Representative

CHO or Authorized Representative

P 50.00

10 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

LAPAZ MATERNITY & REPRODUCTIVE HEALTH CENTER GENERAL PUBLIC Monday-Friday/8:00 a.m. â&#x20AC;&#x201C; 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Minor Surgery

Walk-in patients with cyst, grossly benign in nature

Electro Cardiogram (ECG Tracing)

Walk-in patient with cardio problems have to register in the information desk

Rehabilitation Program/Physical Therapy

Patients accompanied by folks/caregiver must present Chest X-Ray, ECG, CT Scan, or Ultrasound results related to their disability & discharge summary if recently hospitalized. Secure referral letter from the Doctor

Fees

Service Provider Register, consent secured & vital signs taken Procedure done (if patient has no other medical problem otherwise refer to specialist) Sends patientâ&#x20AC;&#x2122;s specimen for histopatholic exam when needed Gives prescription & follow up schedule Charting & taking of vital signs Tracing Refer patients to Cardiologist for result interpretation Check records, orders & interviews patient for evaluation Orient patient regarding the program & schedule of treatment Carry out PT Management

Duration of Process (under normal circumstances)

Nurse/Clerk

3 minutes

Medical Officer/Nurse

20 minutes

Nurse

Free

Medical Officer/Nurse

ECG Technician

Free

3 minutes 3 minutes 5 minutes 10 minutes 3 minutes 5 minutes

Physical Therapist

Free

5 minutes Minimum of 1 hour

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 320-1742 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

LAPAZ MATERNITY & REPRODUCTIVE HEALTH CENTER GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Postpartum

Submit self for postpartum check up

Newborn baby

Newborn Screening Tests

Sign dessent form if does not want to avail of the Newborn care

Vaccinations

Visits on scheduled dates

OB-GYNE Consultations

Visits on scheduled dates to the OB-Gyne Unit

Fees

Service Provider Vital signs are taken for follow up Retrieves patient’s chart Refer to Medical Officer for consultation Family planning counseling and follow up care Extraction of blood sample from the baby’s heel after 24 hour’s from delivery Injections of vaccines: BCG, Hepa B & Tetanus Toxoid Patient is interviewed for complaints and refer to the Medical Officer Vital signs are taken for reference Consultation/Physical examination/Counseling done

Duration of Process (under normal circumstances) 2 minutes

Nurse

Free

1 minute 15 minutes 10 minutes 10 minutes

Medical Officer/Nurse/ Midwife

P 600.00

Medical Officer/Nurse

Free

2 minutes 5 minutes

Nurse Medical Officer

Free

5 minutes 15-30 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 320-1742 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

LAPAZ MATERNITY & REPRODUCTIVE HEALTH CENTER GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

Submit HBMR & current laboratory results such as CBC, Urinalysis & Ultrasound when needed

Assist patient & check HBMR, takes history, vital signs & chief complaint Refer to Doctor on duty for admission If not OK for admission-written form is issued indicating the reason If OK for admission-takes admitting notes, closely monitor progress of labor & fetal heartbeat Monitor vital signs after delivery every 15 minutes for 2 hours until stable then every 4 hours thereafter Transfer patients to room of choice Abnormal delivery cases are trans-out to hospital

Prepares for trans-out in case of ABNORMAL DELIVERY

DELIVERY – Mother

Medical Officer/Nurses/ Midwife Medical Officer/Nurse

Medical Officer/Nurse/ Midwife

Fees

Duration of Process (under normal circumstances) 15 minutes

3 minutes

5 minutes

Medical Officer/Nurse Nurse Nurse/MIdwives

Depends on patient’s condition 5 minutes 30 minutes

Discharge of patient

Pay the needed required fee indicated in the payment order slip to Lapaz Market Treasurer

24 hours post delivery; stable client is visited by the Physician, examined & evaluated for discharge.

Nurse

5 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 320-1742 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

LAPAZ MATERNITY & REPRODUCTIVE HEALTH CENTER GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

OB–GYNE Services: Mother & Child Care First Visit

Gives requirement, checklist & orient patients about policies of the center.

Inquires from nurse station about requirement for pre-natal

Submits lab result (CBC, Urinalysis & HBsAg)

Pre Natal

Service Provider

Fills up/Submit Home Base Mother’s Record (Pink Card) Attends Bench Conference (Mother’s Class-Family Planning, Breastfeeding, Prenatal & Post natal Care)

History taking Pre-natal check up done Assessment, abdominal palpitation, FHB monitor with Doppler Pregnant mother is assisted & lab. results are check & forward to the Medical Officer Gives HBMR (Pink Card to new patients & assist in filling up the form)/Old Patients chart is retrieved Gives Lecture on family planning, breastfeeding & prenatal care Takes vital signs with patients chart, check up is done.

Fees

Duration of Process (under normal circumstances)

Medical Officer

15 minutes

Medical Officer/ Nurse/ Midwife

5 minutes 3 minutes 15 minutes

Nurses/Nursing Attendant

5 minutes

Nurse/Nursing Attendant

30 minutes

Med. Officer/Nurses/ Midwife Nurses

30 minutes

10 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 320-1742 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

LAPAZ MATERNITY & REPRODUCTIVE HEALTH CENTER GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Issuance of Medical Certificate

Issuance of Birth Certificate

Emergency Response

Employee In-Charge Applicant/Client

Service Provider

Patients request for medical certificate from the Nurse on duty Pay the required fee indicated in the payment order slip to the Lapaz Market Treasurer Present O.R. to Admin. Office before releasing of the said document Parent must fill up the draft of needed information of their newborn baby Secure clearance from Nurse Station for release of Birth Certificate Present clearance slip & valid I.D. to Administrative Office

Retrieve patient’s chart & draft body of the certificate Forward to Medical Officer for checking Forward to Administrative Officer for encoding & printing Return to Medical Officer for signature Interviews parents for the needed information for the Birth Certificate Check the draft of B.C. and type Have the parent/s rechecked & signed original form for registration Forward to LCR Accept calls for immediate response to life & death situation

Contact the Mobile Team for needed First Aid and ambulatory services

Fees

5 minutes

Nurse/Midwife Nursing Attendant Clerk

Duration of Process (under normal circumstances)

2 minutes P 50.00

Nurse

10 minutes 3 minutes 10 minutes

Clerk

Mobile Team on duty Doctor/Nurse/Driver

Free

3 minutes 3 minutes 1 day Depends on the location of patient

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 320-1742 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

LAPAZ MATERNITY & REPRODUCTIVE HEALTH CENTER GENERAL PUBLIC Monday – Friday / 8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Set schedule with the OB-Gyne Medical Officers/Staffs

OPD Services: Consultation

Walk –in patients complaining any medical problems has to register in the information desk Proceed to consultation room

Circumcision

Service Provider Vital signs are taken & recorded and Medical Officer is informed Procedure done Circumcision-Gomco Method

Other OB-GYNE Services: Perineography Cautery Papsmear Circumcision-newborn Dilatation & Curettage (D&C)

Secure parents consent of child 12 y.o. & above without medical problems

Fees

Med. Officer/Nurse/Nursing Attendant

Register at the info. desk & have signed the consent for proposed procedure to parents/guardians Procedure done Prescribe & give antibiotics, TT & other needed medicines

Clerk/Nurse

Perineograph y- P2,000 (excluding room rates) CauteryP1,000 (excluding supplies) PapsmearP200 Circumcision (Newborn)P1,000 D&C-P2,000 (excluding room rates) Free

Duration of Process (under normal circumstances) 5 minutes 30 minutes to 1 hour

10 minutes

Med. Off.

10 minutes

Medical Officer

Free

5 minutes

20 minutes 5 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 320-1742 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

LAPAZ MATERNITY & REPRODUCTIVE HEALTH CENTER GENERAL PUBLIC Monday â&#x20AC;&#x201C; Friday / 8:00 a.m. â&#x20AC;&#x201C; 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

Pay the needed required fee indicated in the payment order slip to Lapaz Market Treasurer

Discharge order is made and carried out Take vital signs, Internal Exam is done by midwife on duty Gives going home instruction to patient Require folks of patient to pay room tariffs Mouth & nose suctioned, APGAR score noted, latched on to mother, aseptically and wrapped & kept warm under droplight Attaches bracelet to newborn Takes vital signs Cleanse from head to toe with lukewarm water & hypoallergenic soap Aseptically does cord dressing Records measurement and foot prints of newborn Applies ophthalmic ointment on both eyes Gives vit. K IM on thigh BCG given when admission coincides w/scheduled immu.

Discharge of patient

Newborn Care

Submit baby for newborn care

Nurse Medical Officer/ Nurse/ Midwife

Fees

P500.00P1,000 per Day

Duration of Process (under normal circumstances) 10 minutes 5 minutes 30 minutes

30 minutes

50 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 320-1742 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE TB IN CHILDREN PROGRAM GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Nurse Midwife

Free

10 minutes

Steps/Procedures Frontline Services

TB in Children Program

Applicant/Client

Service Provider

14 years old & below TB Symptomatic/Contacts

Clinic Admission: Interview regarding medical problems Take vital signs Clinical Assessment: a. Review present/post medical history b. Physical examination c. Perform PPD testing (if vaccine is available) d. Referral for PPD testing (if vaccines not available) Require parents/guardians to return after 48-72 hrs. to the center for the child’s PPD reading PPD Reading/Evaluation For (+) PPD w/signs & symptoms: Start treatment Brief parents/guardians on drug dosages, reactions & schedule of intake Schedule follow up

Medical Officer

20 minutes

Medical Officer

10 minutes

Medical Officer

10 minutes

Medical Officer Nurse Midwife

20 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE FAMILY PLANNING GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service: Steps/Procedures Frontline Services

Family Planning

Employee In-Charge Applicant/Client

Service Provider

Women or Men of Reproductive Age seeking consultation

Admit client-ask medical history and get vital signs Refer to Medical Officer Perform physical and medical assessment Identify common gynecological problems Dispense FP contraceptives Provide FP counseling & IEC materials Refer to BSPO for next supply of contraceptives Refer to WVMC for voluntary sterilization (BTL) or non scalpel vasectomy Schedule next follow up visit

Fees

Duration of Process (under normal circumstances)

Nurse Midwife

15 minutes

Medical Officer

20 minutes

Nurse Midwife

20 minutes

Nurse Midwife

5 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY HEALTH OFFICE MATERNAL CARE – POST PARTUM GENERAL PUBLIC Monday-Friday/8:00 a.m. – 5:00 p.m. without noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Nurse Midwife BHW

Free

15 minutes

Steps/Procedures Frontline Services Applicant/Client

Maternal Care - Post Partum

Post Partum Mothers & Baby (0-15 days)

Service Provider Admits mother & baby-look for records & ask client for chief complaint Check-up, get vital signs and record Refer to Doctor if needed Health educate to baby’s complete immunization Motivate to practice family planning Give Vit. A to PP mothers Initiate Exclusive Breastfeeding

Schedule the next visit

Nurse Midwife BHW

20 minutes

Nurse Midwife

15 minutes

Nurse Midwife

10 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: 337 – 75 – 05 / 337 – 52 - 84 ILOILO CITY CITIZENS CHARTER

PROCESSING OF BUILDING PERMIT FLOW CHART CLIENTS

OFFICE STAFF

Secure Application Forms:

OBO Receiving Counter Clerk 5 mins.

Submit necessary document for indorsement to fire

OBO Receiving Counter Clerk 20 mins. Basic Requirements

Submit complete documents with Fire Evaluation Certicate

OBO Receiving Counter Clerk 5 mins.

1. Four (7) copies of Sanitary, Building, Electrical and Mechanical Application Forms 2. Seven (7) Sets of Plans

Pays Order of Payment to CTO

Submit Official Receipt

Section Cheifs Evaluate and Billing (Order of Payment) OBO Processing and Evaluation Final Evaluation and recommend for approval

3. Five (7) copies, Bill of materials and estimates 1. Line and Grade

4. Two (7) copies of Lot plan signed by Geodetic Engr.

2. Architectural

5. Four (7) copies, Land Tax Declaration

3. Structural

6. Four (7) copies, TCT (Transfer Certificate Title)

4. Electrical

7. Four (7) Copies, Current land Tax Receipt

5. Sanitary

8. Brgy. Clearance

6. Mechanical

9. Fire Department Clearance 10. Zoning Compliance

Building Official Approval

11. Official Receipt 12. Updated PTR and PRC License 13. Structural Design Analysis (for 2 storey

Client Receives Approved Permits

Releasing of Permits by the Record's Clerk (10 mins.)

and above) 12. Updated IAPOA Certificate

OFFICE OF THE CITY ENGINEER, ILOILO CITY Schedule of Availability of Service: Monday to Friday ( 8:00 am to 5:00 pm without noon break Who may avail of the services : Owner/Lessee of the Building What are the requirements : See Checklist Duration : One (1) day Services Applicant/ Client Service Provider Duration of Activity Person In charge Person Responsible (Under Normal Cir.) Issuance of Occupancy Permit

Submit application letter and secure forms with basic requirements

Receives Application and issue checklist

5minutes

Admin. (Record Section)

Submit duly accomplished Receives & Evaluate forms with supporting documents submitted document and schedule for site inspection

3 minutes

Admin. Div.

Submit complete documents

Receive Prepared by: LLANE L. OPINION City Gov't. Asst. Dept. Head II OIC, City Engineer

5 minutes

Building Official

Endorse 1 set of necessary docs. to the Office of the City Fire Marshal

5 minutes

Building Official ( Liaison Officer )

Site Inspection

3 hours

Releasing

Forms/Documentary Requirements *Application letter *Checklist *Forms -Occupancy -Cert. of Completions *Occupancy Forms *Cert. of Completion *Set of Approved Plan & Bldg. permit *Picture of the Bldg.

Billing

Receives, evaluate & recommends for approval

Fees

1 hour ( 6 sections at 10 minutes/section)

Section Chiefs OBO - Line & Grade - Architectural - Structural - Electrical - Plumbing - Mechanical

City ORDER OF PAYMENT Treasurer's Office

Occupancy documents with O. R., Fire & Zoning evaluation

5 minutes

Admin. Officer

Occupancy documents with O. R., Fire & Zoning evaluation

20 minutes

Record Section

Occupancy Permit

Submission of Complete documents

Receives & Evaluate completeness of documents

10 minutes

Admin Officer

3 hours

Building Official

Approval

10 minutes

Building Official

Releasing

20 minutes

Record Section

Site inspection

Receive

OFFICE OF THE CITY ENGINEER, ILOILO CITY Schedule of Availability of Service: Monday to Friday ( 8:00 am to 5:00 pm without noon break Who may avail of the services : Owner/Lessee of the Buiding What are the requirements : See Checklist Duration : Thirty ( 30 ) Minutes Services Applicant/ Client Service Provider Duration of Activity Person In charge Person Responsible (Under Normal Cir.) Issuance of MIWD Permit

Submit MIWD documents for water connection

Prepared by: LLANE L. OPINION City Gov't. Asst. Dept. Head II OIC. City Engineer

Forms/Documentary Requirements

Receives & Evaluates

5 minutes

Maint. Div. Permit Section

Billing

5 minutes

Endorse to the City Mayor's Office Licensing Division

5 minutes

Maint. Div. Permit City Order of Payment Section Treasurer's Office Maint. Division MIWD permit for Chief water connection

Submit Complete Receives, Evaluates Documents with Mayors and recommend for Permit and Official Receipt approval

Receive Permit

Fees

5 minutes

Admin. Div.

Approval

5 minutes

City Engineer

Releasing

5 minutes

Maint. Div. Permit Section

MIWD Documents Checklist

-MIWD permit -Mayors permit -Official receipt Permit for water connection

OFFICE OF THE CITY ENGINEER, ILOILO CITY Schedule of Availability of Service: Monday to Friday ( 8:00 am to 5:00 pm without noon break Who may avail of the services : Owner/Lessee of an Indigenous Residential Dwellings What are the requirements : See Checklist Duration : Four (4) Hours Services Applicant/ Client Service Provider Duration of Activity Person In charge Person Responsible (Under Normal Cir.) Issuance of Electrical Permit 1. Indigenous Dwellings a. Permanent ( applicant is the lot owner b. Temporary, ( One year) (applicant is not the lot owner )

Secure Requirements

Provide Checklist

5minutes

Submit required document Receives, Evaluates and provide forms

5minutes

Filling of completely filled Receives, Evaluates up documents and schedule for site inspection

5 minutes

Inspection

Submission of Complete Documents

Received

Prepared by: LLANE L. OPINION City Gov't. Asst. Dept. Head II OIC. City Engineer

Fees

Admin. (Record Section)

Forms/Documentary Requirements

Checklist -Brgy. Clearance - Dwellings Tax Dec. -Picture of the house -Undertaking if the applicant is not the lot owner Electrical permit form

Electrical Safety Div

2 hours

Elect. Safety Div.

Billing of Elect. Fees

10 minutes

Elect. Safety Div.

Endorsement to ICFM

10 minutes

Bldg Official

All Documents

Receives/recommend for approval

5 minutes

Admin Officer

Complete Documents w/fire evaluation report

Approval

5 minutes

Bldg Official

Electrical Permit

Releasing

10 minutes

Admin. (Record Section)

Electrical Permit

City Treasurer's Office

Order of Payment

OFFICE OF THE CITY ENGINEER, ILOILO CITY Schedule of Availability of Service: Monday to Friday ( 8:00 am to 5:00 pm without noon break Who may avail of the services : General Public ( applicants ) What are the requirements : See Checklist Duration : One (1) day Services Applicant/ Client Service Provider Duration of Activity Person In charge Person Responsible (Under Normal Cir.) Issuance of Building Permit

Submit application letter and secure forms with basic requirements

Receives Application

Filling of Bldg Plans with Receives & Evaluate all supporting documents documents submitted including zoning evaluation and billing of fees

Endorsement of 1 set of necessary docs. to the Office of the City Fire Marshal

Submission of Complete documents

Receives & Evaluate completeness of documents

Prepared by: LLANE L. OPINION City Gov't. Asst. Dept. Head II OIC, City Engineer

Forms/Documentary Requirements

-Application letter -Checklist -Forms - Bldg permit - Mechanical -Electrical permit Section Chiefs OBO -Sanitary permit 120 minutes - Line & Grade City Bldg. Plans, Estimates ( 6 section at - Architectural Treasurer's and Specs duly signed 20 min/section ) - Structural Office by the owner, signed - Electrical and sealed by the - Plumbing Professional. Engineers 1 hour

Admin. (Record Section)

Building Official ( Liaison Officer )

Bldg. Plans, Estimates and Specs duly signed by the owner, signed and sealed by the Professional. Engineers

10 minutes

Admin Officer

3 hours

Building Official

Approval

10 minutes

Building Official

Building Permit

Releasing

20 minutes

Record Section

Building permit

Site inspection

Receive

5minutes

Fees

Complete documents w/ zoning and fire evaluation report

CITY GOVERNMENT OF ILOILO Office/ Division Frontline Services Offered Who may Avail the Services Schedule of Availability of Service

: : : :

TECHNICAL INSTITUTE OF ILOILO CITY-BO. OBRERO Skills Training and Education for Livelihood and Productivity Iloilo City Residents: OSY, High School Graduate Students, Women, Adults Every Three (3) Months

How to Avail the Service: Frontline Service

Steps/ Procedure Applicant/Client

Enrolment

1. Submit entry requirements: Voters Certificate; Barangay clearance; certified true copy of card (Form 137) or diploma for high school graduates; certified true copy of TR or diploma for college students or graduate; 2 pcs. 1x1 ID pictures, and 1 long plastic envelope. 2. Fill-up Enrolment Form 3. Take studentâ&#x20AC;&#x2122;s copy

Service Provider 1.a Check Requirements

Employee InCharge

Fees

Duration of Process (under normal circumstances)

School Registrar

None

25 minute

1.b Provide Enrolment Form

2.a Check/Review Filled up form 2.b Signing of Form by the School Administrator

School Registrar School Administrator

Office Details and Contract Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: School Registrar and/or School Administrator Tel. No. 3372569

ILOILO CITY CITIZENS CHARTER

VISION â&#x20AC;&#x153;A Highly Competitive Technical-Vocational School Responsive To The Needs Of An Industrialized Philippines And Labor Demand Local And Abroadâ&#x20AC;?.

MISSION The Institute is committed to the economic upliftment of the marginalized families in Iloilo City Through manpower development and provision of free technical/vocational education in its effort to contribute to the economic development of the nation.

GOALS The TIIC was established for the realization of the following goals: 1. To undertake free manpower skills, education and training for the youth of Iloilo City, 2. To provide middle level manpower resources such as technicians and craftsmen equipped with skills and training to help spur the progress of Iloilo City, and 3. To train and produce skilled manpower that can compete in both local and global labor market.

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Enrolment

Service Provider 1.a Check Requirements

Fees

Duration of Process (under normal circumstances)

School Registrar

1.b Provide Enrolment Form

2.a Check/Review Filled up form 2.b Signing of Form by the School Administrator

School Registrar School Administrator

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: School Registrar and/or School Administrator Tel. No. 3372569 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Enrolment

Service Provider 1.a Check Requirements

Fees

Duration of Process (under normal circumstances)

School Registrar

1.b Provide Enrolment Form

2.a Check/Review Filled up form 2.b Signing of Form by the School Administrator

School Registrar School Administrator

CITY GOVERNMENT OF ILOILO Office/Division :

Iloilo City Population Office How to Secure A Premarriage Counseling (PMC) Certificate CLIENT

CLIENTS INQUIRE ABOUT REQUIREMENT IN APPYING FOR MARRIAGE LICENSE

CLIENTS APPLY FOR MARRIAGE LICENSE AT LCR PAY REQUIRED FEES AT CITY TREASURER’S OFFICE “CHURCH WEDDING” “CIVIL WEDDING” Php. 50.00 – LICENSE FEE Php. 50.00 – LICENSE FEE Php. 100.00 – PMC CERTIFICATE Php. 100.00 – PMC CERTIFICATE Php. 150.00 – TOTAL Php. 100.00 – SOLEMNIZATION FEE BY THE MAYOR Php. 250.00 – TOTAL

OFFICE STAFF INFORM/DISCUSS REQUIREMENTS AND PROCEDURES

CHECKS SUBMITTED REQUIREMENTS, REGISTER/INTERVIEW COUPLES AND SET SCHEDULE FOR COUNSELING SESSION

PMC TRAM CONDUCTS COUNSELING SESSION, PREPARED AND SIGN CERTIFICATE

TEAM ISSUED PMC CERTIFICATE, INSTRUCT COUPLES TO SUBMIT COPY OF CERTIFICATE TO LCR FOR RELEASE OF MARRIAGE LICENSE

CLIENTS GO BACK TO CPO FOR PMC REGISTRATION, PRESENT NOTICE OF APPLICATION FOR MARRIAGE LICENSE AND O.R.

COUPLES ATTEND PMC SESSION

CLIENTS RECIEVES PMC CERTIFICATE ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office:

Iloilo City Population Office

VISION Well-planned, healthy and happy families, responsible individuals, empowered men and women in the communities guided by the DIVINE PROVINDENCE, living harmoniously equitably in a sustainable environment.

MISSION We are an information resource office, working under the city government policies and in partnership with local decision makers, Program implementers, community leaders and civil society. We will be the leading program advocates and implementers for Population Management Program composed of Responsible Parenting and Family Planning, Gender and Development, Adolescent Reproductive Health and Youth Development and Population and Development Integration in the City of Iloilo.

GOAL To contribute in improving the quality of life of men, women and youths in the City of Iloilo thru efficient and effective implementation of Population and Development Responsible Parenting and Family Planning, Gender and Development and Adolescent Reproductive Health Services. We are committed to: Enhance the competencies and strengthen the capabilities of service providers, community volunteers & barangay officials in the achievement of a gender-fair community and society, well-planned, healthy and happy families, responsible and empowered men and women living harmoniously equitably in a sustainable environment. ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City Environmental and Natural Resources Office General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client 53. Issuance of Permits to Prune / Cut Trees

Client submits request letter with name of trees and number of trees to be prune / cut

Client answer questions/ Clarifications about The Request and Assists inspector during site inspection.

Clients or authorized Representative receives with a signed conformity

Employee In-Charge

Fees

Senior EMS, Clerk

NONE

Service Provider 1.

Senior EMS reviews request letter and conduct on-site inspection Office calls for Technical Conference with client, Brgy. Officials, DENR, CENRO, Stakeholders

Duration of Process (under normal circumstances) If OK 1 Days If NOT OK 5 Days

IF OK

2.a) Office Clerk prepares permit to Prune/ Cut Trees 3.City ENR Officer signs permit

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City Environmental and Natural Resources Office General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client 3. Issuance of Permits to use a Plaza

Employee In-Charge

Fees

20 minutes

Clerk

Service Provider

Submits request letter to use the plaza with specified name of plaza, time and date

Upon submission of request letter, the office will give applicant/ client permit form with terms & conditions stipulated therein therein for the use of plaza

Gets copy of approved request letter addressed to ABC President for the use of plaza within his/her jurisdiction.

The supervisor will then sign and approved filled-up permit form.

Released the approved permits and then request the applicant to proceed to City Treasurerâ&#x20AC;&#x2122;s Office for payment

Duration of Process (under normal circumstances) Letter Request and Permit Form

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City Environmental and Natural Resources Office General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Fees

Service Provider

Client must secure a certificate of Exhumation of Transfer of Cadaver from the City Health Office 3. Client must submit a machine copies of the following documents a. Death Certificate duly registered by CLCRO and duly certified by respective Public Cemeteries In-charge b. Affidavit (duly notarized) and Certification of claims c. Official Receipts for payments of niche, Exhumation and transfer of Cadaver Fees including the Amortization dues of remains to be exhumed and to be transferred

Duration of Process (under normal circumstances)

Amortization Fees depending on the no. of years lapse plus 25% surcharges (Annually) & 2& inetrest (per month) Collection of Fees c/o CTO

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City Environmental and Natural Resources Office General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

2. Issuance of Burial Monitoring Permit (Exhumation and Transfer of Cadaver) for City Public Cemeteries

EXHUMATION

1. Client must secure a Certificate of Conformity from the respective public cemeteries In-charged & must be duly signed by the remains immediate families 2. Client must secure a Certificate from the City Health Office 3. Client must submit a machine copies of the following documents a. Death Certificate duly registered by CLCRO and certified by respective public cemeteries In-charge that OK for burial b. Affidavit and Certification of no claims

Fees

Service Provider 1.

2. 3.

Upon submission, of documents Office Clerk stamped and received papers (with date, time and signature) and issue Burial Monitoring Permit Issues Burial Monitoring permits Filled up Burial Monitoring permit will then be signed by public cemeteries respective Supervisors and Dept. Head or his authorized representatives Signed burial monitoring permit will be released to the clients

Duration of Process (under normal circumstances)

Amortization Fees depending on the no. of years lapse plus 25% surcharges (Annually) & 2& inetrest (per month) Collection of Fees c/o CTO

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office:

Office of the City Veterinarian

MISSION An organization that will be responsible to the needs of the public on animal health manned with dedicated workers committed to protect public health and help in the development of the livestock industry in realizing towards the Iloilo Cityâ&#x20AC;&#x2122;s vision as premier city by 2015.

VISION Develop plans and strategies on all veterinary related programs and activities and implement them upon approval thereof by the Local Chief Executive

MANDATES and FUNTIONS 1. Provide technical assistance for the improvement of the quality of livestock, poultry and other domestic animals used for work or human consumption; 2. Take the necessary measures to eradicate, prevent and cure all forms of animals diseases; 3. Enforce all laws and regulations for the prevention of cruelty to animals; 4. Regulate the keeping of domestic animals; 5. Regulation of slaughterhouse / dressing plants and slaughter of animals for human consumption; 6. Inspect poultry, milk and dairy products, meat and meat by-products for public consumption; 7. Exercise such other powers and performs such other duties and functions as maybe prescribed by

ordinance.

SERVICES A. B. C. D.

Anti â&#x20AC;&#x201C; Rabies Campaign Animal Population Control Program (City Pound) Livestock Breeding Loan Program (Swine Dispersal Program)

Foot and Mouth Disease Control Program

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Iloilo City Population Office How to Secure A Premarriage Counseling (PMC) Certificate CLIENT

CLIENTS INQUIRE ABOUT REQUIREMENT IN APPYING FOR MARRIAGE LICENSE

OFFICE STAFF INFORM/DISCUSS REQUIREMENTS AND PROCEDURES

CHECKS SUBMITTED REQUIREMENTS, REGISTER/INTERVIEW COUPLES AND SET SCHEDULE FOR COUNSELING SESSION

PMC TRAM CONDUCTS COUNSELING SESSION, PREPARED AND SIGN CERTIFICATE

TEAM ISSUED PMC CERTIFICATE, INSTRUCT COUPLES TO SUBMIT COPY OF CERTIFICATE TO LCR FOR RELEASE OF MARRIAGE LICENSE

CLIENTS GO BACK TO CPO FOR PMC REGISTRATION, PRESENT NOTICE OF APPLICATION FOR MARRIAGE LICENSE AND O.R.

COUPLES ATTEND PMC SESSION

CLIENTS RECIEVES PMC CERTIFICATE ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

OFFICE of the CITY AGRICULTURIST Issuance of Auxiliary/Shipment Permit and Tree Planting Certificate General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

1.Issuance of Auxiliary/shipment permits of Fish/Fishery Products

Employee In-Charge

Fees

Duration of Process (under normal circumstanc es)

Applicant/Client

Service Provider

a) Shipper request for shipment permit

a)Assists shipper’s request and inspect marine products

b) Provides data on Auxiliary Invoice Form

b)Accomplishes data and bills shipper’s payment to City Treasurer’s Office

2 minutes

c) Pays Fee to City Treasurer’s Office

c) Waits for CTO official receipts

d) Presents CTO OR to CAO Employee

d) Reviews correctness of Auxiliary Invoice Form and CTO Official Receipt and signs form and releases shipment permit

10 minutes 1 minute

Designated Permanent Employee

Depending on Declared Value of Fishery Products as per R.O. 2003233

5 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

OFFICE of the CITY AGRICULTURIST Issuance of Auxiliary/Shipment Permit and Tree Planting Certificate General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

2)Issuance of Tree Planting Certificate

e) Signs form and receive shipment permit a)Couple requests for certificate b)Couple presents LCR Certificate and provides data

Fees

Service Provider

Duration of Process (under normal circumstances) 1 minute

a) Assists coupleâ&#x20AC;&#x2122;s request

Designated Officer of the Day

b.1) Records coupleâ&#x20AC;&#x2122;s data and accomplishes forms b.2) Provides orientation on tree planting b.3) Gives direction for tree planting site b.4) Signs and releases certificate

c) Receives Certificate

None

1 minute 5 minutes

1 minute

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office Mission

: :

Vision

OFFICE of the CITY AGRICULTURIST To help and empower the farming and fishing communities and the private sector to produce enough accessible and affordable food for every Filipino and a decent income for all. A modernized smallholder Agriculture and Fisheries: Diversified Rural Economy that is dynamic, technologically advanced and internationally competitive. Its transformation is guided by the sound practices of resource sustainability, the principles of social justice and a strong private sector participation .

WORK FLOW AUXILIARY PERMIT -------------------------SHIPPER REQUEST for AUXILIARY PERMIT PAYMENT of FEES CITY TREASURERâ&#x20AC;&#x2122;S OFFICE

TREE PLANTING CERTIFICATE -------------------------------------COUPLE REQUEST for CERTIFICATE ORIENTATION ISSUANCE of CERTIFICATE

ISSUANCE of AUXILIARY PERMIT

ILOILO CITY CITIZENS CHARTER

VISION: BY 2015, CEO IS AN EFFECTIVE AND EFFECIENT GOVT. AGENCY, IMPROVING THE LIFE OF EVERY FILIPINO THROUGH QUALITY INFRASTRUCTURE AND SERVICES

MISSION: CEO IS A MODEL AGENCY IN THE INFRASTRUCTURE DEVELOPMENT SERVICE OF THE CITY. IT IS A STRONG PARTNER IN STRENGHTHENING THE LOCAL ECONOMY AND IMPROVING THE LIFE OF EVERY FILIPINO. • • • • • • •

Fast track project implementation. Increase transparency Enhance quality of work. Maximize use of information technology. Ensure accountability of public officials. Reorient personnel & restructure CEO personnel Sustain the gains.

MANDATES & FUNCTIONS: The main functions of the CEO Iloilo City needed by its City Engineer is to efficiently and effectively carry out the vision and mission of the department in pursuit of local development with the following mandates. 1. To undertake infrastructure development, planning and programming 2. To implement and administer policies, procedure and guidelines for the effective and efficient operation of the City Engineer’s Office. 3. To provide technical services on construction and maintenance works for all infrastructure projects and govt. facilities. 4. To ascertain that all govt. infrastructure project implementation, are consistent with the approved plans, design & specification following the current standard & guidelines. 5. Maintenance and repair/rehabilitation of all city roads and bridges, drainage, city electrical facilities, motor vehicles and equipments. 6. Enforcement of the National Building Code of the Phil. (P. D. 1096) and other relevant local ordinances.

CITY GOVERNMENT OF ILOILO Office/Division

CITY TREASURERâ&#x20AC;&#x2122;S OFFICE Cont. 2 Assessment of Business Taxes

l. Circuses, carnivals merry-go-rounds, roller coaster, ferries wheels, swings, shooting, galleries, and other similar contrivances; m. Boxing stadium and boxing contest; n. Video computer machine and video tapes. In the case of night clubs, day clubs, cocktail lounges or bars, cabarets or dance halls in accordance with the following schedules

6. With lodge, balcony and orchestra - - - - - - - - - - (l.) Water Extraction Tax

3.30%

(m.) Tax on Private Markets

3.30%

(n.) Unspecified Tax

3.30%

(o.) Tax on Flammable, Combustible or Explosive Substance

Gross Sales/Receipts for the preceding Calendar Year

Amount of Tax Per Annum

(a) Flammable Liquids: 1)

P 400,000.00 or less In excess of P400,000.00 but not over P1,000,000.00 In excess of P1,000,000.00

3% 2.2% 1.1%

In case of video computer machine and video tapes in accordance with the following schedule: Gross Sales/Receipts for the preceding Calendar Year P 100,000.00 or less In excess of P100,000.00

3, 300. 00

Amount of Tax Per Annum 3% 2.2%

On theaters and cinema houses with the following schedules: (Itinerant operators P 50.00 per day) Amount of Tax Per Annum 1. Orchestra with 500 or less seating capacity - - - -P 1, 100. 00 2. Orchestra with more than 500 but not to exceed 600 seating capacity - - - - - - - - - 1, 650. 00 3. With balcony and orchestra with seating capacity for less than 500 - - - - - - - - - - - - - - 1, 980. 00 4. With balcony and orchestra with seating capacity from 500 to 999 - - - - - - - 2, 200. 00 5. With balcony and orchestra with seating capacity of 1, 000 and above - - - - 2, 750. 00

Flammable liquids with flash point at 20 degree Fahrenheit or below such as carbon, bisulphide, naphtha, bensol (benzene), collodion and acetone.

Annual Rate 1, 000 gals. and below -----------------Over 1, 000 gals. to 1, 500 gals. - - Over 1, 500 gals. to 2, 000 gals. - - Over Over Over Over Over Over Over Over Over Over Over

2, 000 gals. to 2, 500 gals. to 3, 000 gals. to 3, 500 gals. to 4, 000 gals. to 8, 000 gals. to 10, 000 gals. to 50, 000 gals. to

2, 3, 3, 4, 8, 10, 50, 200,

500 gals. - - 000 gals. - - 500 gals. - - 000 gals. - 000 gals. - - 000 gals. - - 000 gals. - - 000 gals. - - -

200, 000 gals. to 500, 000 gals. - - 500, 000 gals. to 1, 500, 000 gals. - - 1, 500, 000 gals. - - - - - - -- - - - - - - - - - - -

200.00 264.00 330.00 396.00 528.00 605.00 715.00 951.50 1, 100.00 1, 650.00 2, 200.00 3, 300.00 4, 400.00 6, 050.00

CITY GOVERNMENT OF ILOILO Office/Division

CITY TREASURERâ&#x20AC;&#x2122;S OFFICE Cont. 2 Assessment of Business Taxes

Service Station for greasing and washing of motor vehicle or service centers Shipping agencies Shipyards for repairing shops of others Shoe Stand or shoe repair Shop for plant maintenance or rent-a plant service Shop for sheering animals Stands for shearing of animals Slendering and body building salons Stables Stevedoring services Storage services for luggage and valuable Stock brokers Tailoring or dress shops Tinsmith shop Towing services Travel agencies Upholstery shops Vaciador shops Veterinary clinics Video coverage services Vocational and drawing school Vulcanizing and tire recapping shops Warehouse (public) or bodegas Welding shop Wood carving shops and handicraft shop Charter Services (tour, aircraft management, ramp services, rotary fixed wings storage, international flight, Handling, interior refurbishing) Private schools and universities In accordance with the following schedule: Gross Sales/Receipts for the preceding Calendar Year Less than P 5, 000. 00

Amount of Tax Per Annum P

45.38

5, 000. 00 or more but less than P10, 000.00

10, 000. 00 or more but less than 15, 000.00

172.43

15, 000. 00 or more but less than 20, 000.00

274.45

20, 000. 00 or more but less than 30, 000.00

453.75

30, 000. 00 or more but less than 40, 000.00

635.25

40, 000. 00 or more but less than 50, 000.00

907.50

50, 000. 00 or more but less than 75, 000.00

1, 452.00

75, 000. 00 or more but less than 100, 000.00

2, 178.00

100, 000. 00 or more but less than 150, 000.00

3, 267.00

150, 000. 00 or more but less than 200, 000.00

4, 356.00

200, 000. 00 or more but less than 250, 000.00

5, 989.50

101.64

CITY GOVERNMENT OF ILOILO Office/Division

CITY TREASURERâ&#x20AC;&#x2122;S OFFICE Cont. 2 Assessment of Business Taxes

Less than P 5, 000. 00

5, 000. 00 or more but less than P10, 000.00 10, 000. 00 or more but less than 15, 000.00 15, 000. 00 or more but less than 20, 000.00 20, 000. 00 or more but less than 30, 000.00 30, 000. 00 or more but less than 40, 000.00 40, 000. 00 or more but less than 50, 000.00

101.64 172.43 274.45 453.75 635.25 907.50

50, 000. 00 or more but less than 75, 000.00 75, 000. 00 or more but less than 100, 000.00 100, 000. 00 or more but less than 150, 000.00 150, 000. 00 or more but less than 200, 000.00 200, 000. 00 or more but less than 250, 000.00 250, 000.00 or more but less than 300, 000.00 300, 000. 00 or more but less than 400, 000.00 400, 000. 00 or more but less than 500, 000.00

1, 452.00 2, 178.00 3, 267.00 4, 356.00 5, 989.50 7, 623.00 11, 858.00 13, 612.50

500, 000. 00 or more but less than 750, 000.00 15, 262.50 750, 000. 00 or more but less than 1, 000, 000.00 16, 912.50 1, 000, 000. 00 or more but less than 2, 000, 000.00 18, 975.00 In excess of 2, 000, 000. 00

Veterinary clinics Video coverage services Vocational and drawing school Vulcanizing and tire recapping shops Warehouse (public) or bodegas Welding shop Wood carving shops and handicraft shop Charter Services (tour, aircraft management, ramp services, rotary fixed wings storage, international flight, Handling, interior refurbishing) Private schools and universities In accordance with the following schedule: Gross Sales/Receipts for the preceding Calendar Year

Amount of Tax Per Annum P

45.38

82.50% of 1%

In the case of case of Private Hospital in excess of 2,000,000.00 at the rate of ELEVEN PERCENT (11%) OF ONE PERCENT (1%). In the case of Hotels, Motels, Lodging, Boarding and Pension Houses in excess of 2, 0000, 000. 00 at the rate of SIXTEEN AND ONE-HALF PERCENT (16.50%) OF ONE PERCENT (1%) In the case of Private Detective and Watchman in excess of P 2, 000, 000.00 at the rate of FIFTY-FIVE PERCENT (55%) OF ONE PERCENT (1%) (f) On cafĂŠs, cafeterias, ice cream and other refreshment parlors, restaurant, soda fountain, carinderia or food caterers, snack bars, including the sales of liquor and cigarettes in accordance with the following schedule: Gross Sales / Receipts for the preceding Calendar Year Less than P 2, 000. 00

Amount of Tax Per Annum P

66.00

CITY GOVERNMENT OF ILOILO Office/Division

CITY TREASURERâ&#x20AC;&#x2122;S OFFICE Cont. 2 Assessment of Business Taxes

15, 000. 00 or more but less than 20, 000.00

498.30

20, 000. 00 or more but less than 30, 000.00

726.00

30, 000. 00 or more but less than 40. 000.00

1, 089.00

40, 000. 00 or more but less than 50. 000.00

1, 361.25

50, 000. 00 or more but less than 75, 000.00

2, 178.00

75, 000. 00 or more but less than 100. 000.00

2, 722.50

100, 000. 00 or more but less than 150. 000.00

3, 630.00

150, 000. 00 or more but less than 200. 000.00

4, 537.50

200, 000. 00 or more but less than 300. 000.00

6, 352.50

P300, 000. 00 or more but less than 500. 000.00 500, 000. 00 or more but less than 750. 000.00

9, 075.00 13, 200.00

750, 000. 00 or more but less than1, 000. 000.00

16, 500.00

1, 000, 000. 00 or more but less than 2, 000. 000.00

22, 687.50

2, 000, 000. 00 or more but less than 3, 000. 000.00 3, 000, 000. 00 or more but less than 4, 000. 000.00

Gross Sales/Receipts For the preceding Calendar Year Less than P 1,000. 00 P

Amount of Tax Per Annum P

29.70

1, 000. 00 or more but less than P2, 000.00

54.45

2, 000. 00 or more but less than 3, 000.00

82.50

3, 000. 00 or more but less than 4, 000.00

118.80

4, 000. 00 or more but less than 5, 000.00

165.00

5, 000. 00 or more but less than 6, 000.00

199.65

6, 000. 00 or more but less than 7, 000.00

235.95

7, 000. 00 or more but less than 8, 000.00

272.25

8, 000. 00 or more but less than 10, 000.00

308.55

10, 000. 00 or more but less than 15, 000.00

363.00

15, 000. 00 or more but less than 20, 000.00

453.75

20, 000. 00 or more but less than 30, 000.00

544.50

30, 000. 00 or more but less than 40, 000.00

726.00

40, 000. 00 or more but less than 50, 000.00

1, 089.00

27, 227.00

50, 000. 00 or more but less than 75, 000.00

1, 633.50

32, 670.00

75, 000. 00 or more but less than 100, 000.00

2, 178.00

100, 000. 00 or more but less than 150, 000.00

3, 085.50

150, 000. 00 or more but less than 200, 000.00

3, 993.00

200, 000. 00 or more but less than 300, 000.00

5, 445.00

4, 000, 000. 00 or more but less than5, 000. 000.00

38, 115.00

5, 000, 000. 00 or more but less than 6, 500. 000.00

40, 218.75

In excess of 6,500,000.00 but less than 100,000,000.00 41.25% of 1% In excess of 100,000,000.00

(b) On wholesalers, distributors, or dealers in any article of commerce of whatever kind or nature including liquor, cigar, cigarettes, tobacco, leaf tobacco in accordance with the following schedules:

22% of 1%

300, 000. 00 or more but less than 500, 000.00

7, 260.00

500, 000. 00 or more but less than 750, 000.00

10, 890.00

750, 000. 00 or more but less than 1,000, 000.00 1, 000, 000. 00 or more but less than 2,000, 000.00

14, 520.00 16, 500.00

In excess of

P 2, 000, 000. 00

44% of 1%

CITY GOVERNMENT OF ILOILO Office/Division

CITY TREASURERâ&#x20AC;&#x2122;S OFFICE Cont. 2 Assessment of Business Taxes

(c)

On exporters, and on manufacturers, millers, producers, wholesalers, distributors, dealers or retailers of essential commodities enumerated

1. 2.

3. 4. 5. 6. 7. 8.

(d)

e) On contractors and other independent contractors and services including but not limited to:

hereunder at a rate of one-half (1/2) of the rates prescribed under Sub-

Advertising Agencies (including mobile advertisement)

Sections (a), (b) and (d) as above-stated:

Animal Hospital and / or clinic Appliance rental Arrastre Services Armored Car Services Assaying Laboratories Airlines and shipping lines on commission basis Barbershop Battery Charging shops

Rice and Corn; Wheat or cassava flour, meat, dairy products, locally manufactured, processed or preserved food, sugar, salt and other agricultural, marine and fresh water products, whether in their original state or not; Cooking oil and cooking gas; Laundry soap, detergents, and medicine; Agricultural implements, equipment and post-harvest facilities, fertilizers, pesticides, insecticides, herbicides and other farm inputs; Poultry feeds and other animal feeds; School supplies and Cement

On Retailers. Gross Sales / Receipts for the preceding Calendar Year

Amount of Tax Per Annum

P 400, 000. 00 or less

In excess of P 400, 000 but not over P1,000,000.00

In excess of P1,000,000.00

` 44% of 1 %

Provided, however, that barangays shall have the exclusive power to levy taxes on retailers with gross sales or receipts for the preceding calendar year of Fifty Thousand Pesos (P 50, 000. 00) or less.

Beauty Parlor Belt and buckle shops Blacksmith shops Boarding Houses/Dormitories Bookbinders Boilers and inspection services Booking offices or film exchanges Breeding of sporting animals belonging to others Business agents and other independent contractors not included among those subject to professional tax and occupation fees Business management services Car rental services Cinematograph film owners, lessor, distributors Credit Cards Collecting Agencies Commercial or immigration brokers Construction and/ or repair shop Demolition, filling and salvage contractors Diesel injection services Drafting services Dry docking of vessels Dry cleaning Dying establishment

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY TREASURER’S OFFICE Assessment and Payment of Real Property Tax General Public Monday – Friday 8:00am – 5:00pm without noon break 1. Garbage Fee c/o Local Tax Division 2. Recent RPT official Receipt

How to Avail the Service: Steps/Procedures Employee In-Charge

Frontline Services

1. Assessment and Payment of Real Property Tax

Applicant/Client

Service Provider

1.Present latest RPT O.R. to the letter in charge

1. Pulls out RPTAR and computes taxes due

2. Waits for collector assignment and pay taxes when called

2. Collect taxes and issue corresponding receipt

Real Property Tax Division Staff

Duration of Process (under normal circumstances)

Fees

Basic Tax: (based on assessed value) Land = 1.5% Buildings, Machineries & Improvements = 2%

20 minutes*

SEF = 1% Idle Land: Residential = 1% Agricultural = 2% Commercial = 2% Industrial = 2%

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY TREASURER’S OFFICE Assessment and Payment of Real Property Tax General Public Monday – Friday 8:00am – 5:00pm without noon break Duly accomplished Application Form, Barangay Clearance with sketch at the back, Community Tax Certificate, Certificate of Registration from Securities and Exchange Commission in case of corporation

How to Avail the Service: Steps/Procedures Employee In-Charge

Frontline Services

2.Assessment of Business Taxes:

Applicant/Client

Service Provider

a.1.Submit duly accomplished application form

a.1. Receive duly accomplished application form

a.2. Return after inspection for the assessment of taxes

a.2. Inspect business establishment a.3. Assess and issue Tax Order of Payment (TOP)

b.1. Submit duly accomplished application form

b.1. Receive duly accomplished application form b.2. Issue Tax Order of Payment (TOP)

New

Examination and Inspection Division Staff

Duration of Process (under normal circumstances)

Fees

(a) On manufacturers, repackers, processor, brewers, distillers, rectifiers, and compounders of liquors, distilled spirits and wines or manufacturers of any article of commerce of whatever kind or nature in accordance with the following schedules:

3 days

Gross Sales/Receipts for the preceding Calendar Year

Amount of Tax Per Annum

Less than P 10,000. 00

Renewal

5 minutes

P 272.25

P10, 000. 00 or more but less than 15, 000.00

30 minutes*

363.00

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY TREASURER’S OFFICE General Public Monday – Friday 8:00am – 5:00pm without noon break Duly accomplished Application Form, Barangay Clearance with sketch at the back, Community Tax Certificate, Certificate of Registration from Securities and Exchange Commission in case of corporation

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client

2.Assessment of Business Taxes:

Employee In-Charge

Fees

Examination and Inspection Division Staff

(a) On manufacturers , repackers, processor, brewers, distillers, rectifiers, and compounders of liquors, distilled spirits and wines or manufacturers of any article of commerce of whatever kind or nature in accordance with the following schedules:

Service Provider

a.1.Submit duly accomplished application form

a.1. Receive duly accomplished application form

a.2. Return after inspection for the assessment of taxes

a.2. Inspect business establishment a.3. Assess and issue Tax Order of Payment (TOP)

New

b.1. Submit duly accomplished application form Renewal

b.1. Receive duly accomplished application form b.2. Issue Tax Order of Payment (TOP)

Duration of Process (under normal circumstances) 5 minutes

3 days

30 minutes*

Gross Sales/Receipt s for the preceding Amount of

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

Flow Chart for the Review of Barangay Development Plans (City Planning and Development Office)

CLIENT / BRGY. OFFICIAL/REPRESENTATIVE

PLANS AND PROGRAMS DIVISION STAFF

receiving clerk receives and records the submission of the plan (3 mins.)

submits an original copy of the Barangay Development Plan together with attachments

receiving/releasing clerk returns the barangay if not OK development plan to the barangay official or representative for correction or revision

Project Development Officer or Project Evaluation Officer evaluates and reviews the plan (45 mins.)

if O.K. and with correct attachments furnishes the City Planning and Development Office a machine copy of the Barangay Development Plan

receiving clerk prepares Certificate of Review (5 mins.)

assigned Project Development Officer or Project Evaluation Officer affixes signature in the Certificate of Review (2 mins.)

City Planning and Development Coordinator signs Certificate of Review (5 mins.)

receives original copy of Barangay Development Plan and signed Certificate of Review

Total Processing Time: 1 hr.

releasing clerk releases signed Certificate of Review (2 mins.)

REQUIREMENTS: 1. Updated Barangay Socio-Eco Profile 2. Barangay Development Plan 3. Accomplished AIP Forms 1-7 4. Original Certified Statement of Income duly signed by the Brgy. Treasurer, Punong Barangay and the City Accountant 5. Barangay Resolution adopting and approving the Barangay Development Plan 6. Accreditation of 2 NGOâ&#x20AC;&#x2122;s as members of the Barangay Development Council 7. Appropriation Ordinance 8. Barangay Action Plan 9. Project Profile for Projects amounting to PhP10,000 and above 10. Spot Map of the barangay showing existing land marks/projects and proposed projects with its corresponding master list of house/structure owners

Flow Chart for the Processing of Locational Clearance (for Building Permits and Business Permits) Office of the City Zoning Administrator, City Planning and Development Office CITY ZONING ADMINISTRATORâ&#x20AC;&#x2122;S OFFICE STAFF

CLIENT / APPLICANT fills up application forms and submits the same to the Receiving Clerk together with the required attachments/documents

returns application papers with signed Notice of Documentary Inadequacy or Notice of Violation and order of payment for penalty or advice for application with ICZBAA

if incomplete, if project is reported to have already started or needs Special Permit, Exception/ Variance from ICZBAA

receiving clerk assists applicant in filling up forms and familiarizes applicant about the issuance process (5-10 mins.)

receiving clerk checks on submitted application papers and attachments/documents (5 mins.)

if O.K. and with complete documents

if project is in a heritage zone or is a heritage building receiving clerk indorses application papers to the Iloilo City Cultural Heritage Conservation Council for issuance of a clearance/approval

answers questions/clarifications about the project and waits for the verification of documents

facilitates, guides and assists assigned Evaluation Officer and/or field inspectors during site inspection if required

Evaluation Officer returns application papers with Notice of Violation and order of payment for penalty fee

Sr. Evaluation Officer assigns an Evaluation Officer/Inspector for the Review of Application Papers and conduct of site inspection if needed (20 mins.) if project has been started or found to have violations

Evaluation Officer reviews application papers, conducts site inspection and signs/acknowledges review (1-2 days) if O.K.

pays Zoning Fee to Cashier at the City Treasurerâ&#x20AC;&#x2122;s Office and submits machine copy of payment receipt to the attending Evaluation Officer

waits or follows up on the application either through telephone or visit at the office of the Zoning Administrator

Zoning Administrator signs and issues a Denial Notice with advice for appeal with ICZBAA or HLURB

receiving clerk prepares Order of Payment and directs applicant to pay Zoning Fee and asks for machine copy of payment receipt (20 mins.)

receiving clerk receives machine copy of payment receipt and indorses it together with the application papers to the Sr. Evaluation Officer (5 mins.)

if not O.K.

Sr. Evaluation Officer conducts final review of application papers and prepares final documents (2-4 hours) if O.K.

Zoning Administrator issues and signs the Locational Clearance (5 mins.)

applicant or authorized representative picks up and receives Denial Notice or Locational Clearance with a signed acknowledgment

Total Processing Time: 1-3 days

receiving/releasing clerk releases Denial Notice or Locational Clearance to applicant and records/documents the release (5 mins.)

Notes: 1. Transaction or processing of papers commences only upon submission of complete documents or attachments 2. Original copies of submitted machine copies of documents should be presented for authentication 3. Evaluation Officer may require additional documents if needed

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

OFFICE OF SANGGUNIANG PANLUNGSOD As stated General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break As stated

How to Avail the Service:

Fees

Duration of Process (under normal circumstances)

None

10 minutes

P100 per copy

15 minutes

Steps/Procedures Frontline Services

Issuance of copies of ordinance/resolutions enacted and passed by the City Council

Issuance of a “Certified True Copy” of an ordinance/resolution

Employee In-Charge Applicant/Client

Service Provider

1. Request for copy/copies of documents. 2. Upon receipt of the copy of the document, leave a valid ID with the Record’s Custodian and have the document photocopied.

1. Retrieve the copy of the requested document. 2. When found, log out the said document and require the client to present a valid ID. 3. Upon receipt of his/her valid ID, release to the client the copy of the document for photocopying. 4. Release the ID to the client upon return of the original document.

1. Request for copy/copies of documents. 2. Pay the Certification Fee at the City Treasurer’s Office. 3. Present OR for payment of Certification Fee to the Record’s Custodian for the release of the said document

1. Retrieve the copy of the requested document. 2. When found, log out the said document and require the client to present a valid ID. 3. Upon receipt receipt and verification of OR for payment of Certification Fee, release the document/s to the client.

Records Division Staff, Office of the SP Secretariat

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: nd

SP Secretariat, Rm. DL4/DL5, 2

Flr., Iloilo Terminal Market, Cor. Mabini-De Leon St., Iloilo City Tel. No.: (033) 3376172 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO

` Office :

City General Services Office

CLIENT / APPLICANT

Request thru letter, phone call or approach a GSO field personnel re: problem on schedule of garbage collection, uncollected garbage.

CITY GENERAL SERVICES OFFICE PERSONNEL

Assigned clerk receives and records complaints and queries and refer the same to the person-in charge

Person-in-charge coordinates with the proper Section or Division w/ in the office to take action on the request/ query.

Client informed of the action taken by the offices

Inform the contractor of garbage collection and disposal of the request/query/complaint

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

City General Services Office

VISION The leading agency in the service of the needs of the employees of the City of Iloilo local government in the management of the property and supplies for their effective transmittal of their services to their constituents and the effective management of the cleanliness through its solid waste management and for the health of the people. MISSION To develop innovative plans and well-thought-out strategies to improve services and efficient utilization of facilities supportive of the welfare of the people, particularly its solid waste programs.

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City General Services Office / Public Services Division Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client Request and queries about May request through letter, solid waste (e.g. problems phone call on or approach a GSO on schedule of gar-field personnel bage collection, uncollected garbage)

Employee In-Charge

Fees

Chona Roncesvelles

None

Service Provider

Duration of Process (under normal circumstances)

The receiving GSO personnel 1.

Submit or report to the office or person in-charge about the request or query. The person in-charge records the request or query and coordinates with the proper office or division within the office The person in-charge informs the client or requesting office about the status of his/her request or query.

Within 24 hours

Susan Patnubay

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

City General Services Office

ORGANIZATIONAL

STRUCTURE

GENERAL SERVICES OFFICER

Anti-Littering Task Force & IEC & Community Organizing

Administrative Section

Public Services Officer IV

Street Refuse and Maintenance Section

Waste Collection / Trasport & Monitoring Section

Disposal Operation Section

Labor General Foreman

Utility Foreman

Foreman

Utility Foreman Monitoring Personnel Street Sweepers/Metro Aide

Collection and Transport

ControlledDump Operation

Records and Maintenance

Recycling, Composting, Processing & Treatment

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City Environmental and Natural Resources Office General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

4. Issuance of undertaking for junkshop operations.

Employee In-Charge

Fees

EMS II

Applicant/Client

Service Provider

For Renewal:. The client submits Brgy. Clearance, fire certificate, business permit & sworn statement

Upon completion of all the requirements, CENRO will conduct ocular inspection on applicantâ&#x20AC;&#x2122;s junkshop.

10 days

For New Applicant:. The client must submit all the above requirements and location clearance (zoning)

If ok, will issue certificate of no objection or undertaking duly notarized

3 days

Duration of Process (under normal circumstanc es) Undertaking form

If not ok, junkshop owners were advice to comply with the recommendations given by CENRO.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City Environmental and Natural Resources Office General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client

2. Response to Environmental Pollution/ Nuisance Complaints.

The complaint, complains through by phone, letter or through endorsement from the City Mayorâ&#x20AC;&#x2122;s Office.

Employee In-Charge

Fees

10 days upon request

EMS II

Service Provider 1. Upon receipt of complain (foul odor coming from piggery or poultry), the office will conduct an ocular inspection together with Barangay Official (Punong Barangay of Kagawad) informing the complainant and respondent regarding the purpose of inspection.

Duration of Process (under normal circumstanc es) Letter endorsement from City Mayorâ&#x20AC;&#x2122;s Office, Phone In

2. After inspection, the City ENRO together with the barangay officials will conduct hearing with the complainants and respondent.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City Environmental and Natural Resources Office General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Fees

Service Provider

Duration of Process (under normal circumstanc es)

d. Certificate of Conformity duly signed by the Families and respective Public Cemeteries In-charged e. Certificate of Exhumation duly signed by the City Health Officers or his authorized representative B. TRANSFER OF CADAVERâ&#x20AC;&#x2122;s: 1. Client must secure a Certificate of Conformity from the respective Public Cemeteries In-charged and must be duly signed by the remains immediate families

1. Upon submission of documents Office Clerk stamped and received papers (with date, time and signature) and issue Burial Monitoring Permit

Clerk

Niche - 100 Burial - 20 Exhu. â&#x20AC;&#x201C; 20 Trans. - 20 of 160 Cadaver Collection of Fees c/o CTO

10-15 mins.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

City Environmental and Natural Resources Office General Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

1.Issuance of Burial Monitoring Permit (New) for City Public Cemeteries.

Employee In-Charge Applicant/Client

Service Provider

1. Client must submit a machine a copies of the following documents a. Death Certificate duly registered by CLCRO and duly certified by respective Public Cemeteries In-charge b. Affidavit (duly notarized by Atty. At Law) and certifications of no claims c. Officials Receipt for payments of Niche and Burial fees. d. Other essential documents pertaining to Death and Burials

1. Upon submission, of documents Office Clerk stamped and received papers(with date, time and signature) and issue Burial Monitoring Permit 2. Issues Burial Monitoring Permit 3. Filled up Burial Monitoring permit will then be signed by public cemeteries respective Supervisors and Dept. Head or his authorized representative 4. Signed burial monitoring permit will be released to the clients

Clerk

Fees

Niche - 100 Burial - 20 120

Duration of Process (under normal circumstanc es) 10-15 mins.

Collection of Fees c/o CTO

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

CITY BUDGET OFFICE PROCESSING OF OBLIGATION REQUEST (OBR) CLIENTS SUBMIT DULY SIGNED BY RESPECTIVE OFFICES OBR WITH COMPLETE SUPPORTING PAPERS FOR GENERAL FUND AND SPECIAL EDUCATION FUND (SEF)

WAIT FOR INSTRUCTION WHILE OBR IS BEING CHECKED

CITY BUDGET STAFF BRGY. BUDGET REVIEW & CONTROL DIVISION 2 RECEIVING PERSONNEL-GEN. FUND 2 RECEIVING PERSONNEL-SEF 3 MINUTES

CLIENT COMPLIES / CORRECTS NEEDED/LACKING DOCUMENTS

IF NOT OK

ADMIN. OFFICER IV PS (GEN FUND) ADMIN. OFFICER V MOOE (GEN FUND) ADMIN. ASST. II MOOE (CMO-Gen Fund) ADMIN. OFFICER IV PS, MOOE & CO (SEF) CHECK & CONTROL APPROPRIATION, EVALUATES & GIVES RECOMMENDATION ON PS & MOOE TRANSACTION 5 MINUTES

IF OK

WAIT FOR RECOMMENDATION WHILE OBR IS BEING REVIEWED

CLIENT COMPLIES / CORRECTS NEEDED/LACKING DOCUMENTS

IF NOT OK

SUPVG. ADMIN. OFFICER CAPITAL OUTLAY & DEV’T. PROJECTS CHECK & CONTROL APPROPRIATIONS ON C/O & DEV. PROJ; EVALUATES THEN GIVES RECOMMENDATION 5 MINUTES

IF OK CITY BUDGET OFFICER APPROVAL OF OBR 5 MINUTES

RECEIVES APPROVED OBR

TOTAL PROCESSING TIME IS – 21 MINUTES

1 RELEASING PERSONNEL – GEN. FUND 1 RELEASING PERSONNEL - SEF BUDGET PREP. REVIEW & CONTROL DIVISION RELEASE ORDER 3 MINUTES

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

CITY BUDGET OFFICE ORGANIZATIONAL

STRUCTURE

NINDA D. ATINADO CITY BUDGET OFFICER

JOY ANN T. TOLEDO CITY GOV’T. ASSISTANT DEPT. HEAD II

ADMINISTRATIVE DIVISION

BARANGAY BARANGAYBUDGET BUDGETREVIEW REVIEWDIVISION DIVISION

BUDGET PREPARATION, REVIEW & CONTROL DIVISION

DELIA A. UNTAL

ANIBEL N. HOBAR

DIONISIA S. GARGALICANA

JOSEPH GIOVANNI V. LUMAJEN

MARISA H. JOVER

MARIE ANTOINETTE T. LOZADA

ANTHONY T. BARONDAY

JOIE P. MAGBANUA

MARITES S. BARONDAY

DONNA C. DEVERA

Supervising Administrative Officer Administrative Assistant I Currently assigned with Budget Prep., Review * Control Division Administrative Assistant I

Administrative Aide VI Currently assigned with Budget Prep., Review * Control Division

DUREZA P. DESBARO

Supervising Administrative Officer Administrative Assistant I Currently assigned with Budget Prep., Review * Control Division Administrative Officer IV

Administrative Assistant II

Supervising Administrative Officer Administrative Officer V

MARJORIE J. JUSTALERO Administrative Officer V

MARILOU D. JOPSON Administrative Officer IV

SALVACION A. HERMINANDA Administrative Assistant II

Administrative Aide IV

EVANGELINE D. DE JUAN Administrative Aide IV

WENDELLA J. GUIDES

Administrative Aide IV Currently assigned with Budget Prep., Review * Control Division

RUDEGIN J. OCANA Administrative Aide II

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

Fees

Duration of Process (under normal circumstances)

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

Fees

Duration of Process (under normal circumstances)

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

Fees

Duration of Process (under normal circumstances)

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

Fees

Duration of Process (under normal circumstances)

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division

CITY TREASURERâ&#x20AC;&#x2122;S OFFICE Cont. 2 Assessment of Business Taxes

b) Flammable Gases:

Flammable liquids with flash point above 20 degrees Fahrenheit and below 70 degrees Fahrenheit, such as alcohol, amyl acetate, tutuel, ethyl acetate.

Acetylene, hydrogen, coal gas and other flammable gaseous forms, except liquefied petroleum gas and other compressed gases:

Annual Rate Annual Rate 1, 000 gals. and below - - - - - - - - - - - - - - - - - - - - 200.00 Over 1, 000 gals. to 5, 000 gals. - - - - - - - - - - - - - 330.00 Over 5, 000 gals. to 25, 000 gals. - - - - - - - - - - - - - 495.00 Over 25, 000 gals. to 50, 000 gals. - - - - - - - - - - - - 1, 100.00 Over 50, 000 gals.- - - - - - - - - - - - - - - - - - - - - - - - 1, 650.00

Flammable liquids with flash point at 70 degrees Fahrenheit to 200 degrees Fahrenheit, such turpentine, thinner, prepared paints, varnish, cleansing, polishing liquids.

Over Over Over

------------10, 000 gals. - - 50, 000 gals. - - - 100, 000 gals. - - - -

200.00 330.00 495.00 825.00

100, 000 gals. to 500, 000 gals. - - 500, 000 gals. to 900, 000 gals. - - 900, 000 gals. - - - - - - - - - - - - - - - - - - -

1, 320.00 1, 980.00 3, 300.00

4) Flammable liquid with a flash point of over 200 Degrees Fahrenheit when subject to spontaneous ignition or is artificially heated to a temperature equal to or higher than its flash point.

1, 000 kilos and below - - - - - - - - - - - - - - Over 1, 000 kilos but not more than 5, 000 kilosOver 5, 000 kilos but not more than 10, 000 kilos Over 10, 000 kilos but not more than 50, 000 kilos Over 50, 000 kilos - - - - - - - - - - - - - - - - - - - - - 2)

200.00 264.00 396.00 825.00 990.00

Pyrolyzin Annual Rate

1, 000 kilos and below - - - - - - - - - - - - - - - - - 220.00 Over 1, 000 kilos to 3, 000 kilos - - - - - - 396.00 Over 3, 000 kilos to 10, 000 kilos - - - - - - 825.00 Over 10, 000 kilos to - - - - - - - - - - - - - - - - - 1, 650.00 3)

Matches Annual Rate

Annual Rate 1, 000 gals. and below --------------------Over 1, 000 gals. to 20, 000 gals. - - - - - - -

Calcium Carbide: Annual Rate

Annual Rate 5, 000 gals. and below Over 5, 000 gals. to Over 10, 000 gals. to Over 50, 000 gals. to

2, 000 gals. and below - - - - - - - - - - - - - - 200.00 Over 2, 000 gals. to 10, 000 gals. - - - - 396.00 Over 10, 000 gals. to 50, 000 gals. - - - 825.00 Over 50, 000 gals. to 100, 000 gals. - - - - 1, 650.00 Over 100, 000 gals. - - - - - - - - - - - - - - - - - 2, 640.00

200.00 275.00

500 kilos and below ---------------Over 500 kilos to 1, 000 kilos - - - - - - Over 1, 000 kilos to 5, 000 kilos - - - - - - Over 5, 000 kilos - - - - - - - - - - - - - - - - - - - - -

200.00 275.00 550.00 825.00

CITY GOVERNMENT OF ILOILO Office/Division

CITY TREASURERâ&#x20AC;&#x2122;S OFFICE Cont. 2 Assessment of Business Taxes

4) Nitrate, phosphorous, bromine, sodium, ferric acid, and other hazardous chemicals or similar flammable, explosive, corrosive, oxidizing lachrymatory properties with quantities of:

500 kilos and below ------------------Over 500 kilos to 1, 000 kilos - - - - - - - -

Acetylene, hydrogen, coal gas and other flammable gaseous forms, except liquefied petroleum gas and other compressed gases:

Annual Rate 275.00 330.00

5) Shredded combustible materials, such as wood shaving (kusot), waste (estopa), sisal, dakum, and other similar combustible shaving and fine materials. Annual Rate 1, 000 cu. ft. and below --------------Over 1, 000 cu. ft. to 2, 500 cu. Ft. - - - - Over 2, 500 cu. ft. - - - - - - - - - - - - - - - - -

b) Flammable Gases:

165.00 264.00 330.00

Annual Rate 2, 000 gals. and below - - - - - - - - - - - - - - 200.00 Over 2, 000 gals. to 10, 000 gals. - - - - 396.00 Over 10, 000 gals. to 50, 000 gals. - - - 825.00 Over 50, 000 gals. to 100, 000 gals. - - - - 1, 650.00 Over 100, 000 gals. - - - - - - - - - - - - - - - - - 2, 640.00

Calcium Carbide: Annual Rate

6) Tar resin, waxes, rubber, coal, bituminous coal, and similar combustible materials with quantities of: Annual Rate 5, 000 kilos and below - - - - - - - - - - - - - - Over 5, 000 kilos - - - - - - - - - - - - - - - - -

165.00 275.00

200.00 264.00 396.00 825.00 990.00

Pyrolyzin Annual Rate

Matches Annual Rate

500 kilos and below ---------------Over 500 kilos to 1, 000 kilos - - - - - - Over 1, 000 kilos to 5, 000 kilos - - - - - - Over 5, 000 kilos - - - - - - - - - - - - - - - - - - - - -

200.00 275.00 550.00 825.00

CITY GOVERNMENT OF ILOILO Office/Division

CITY TREASURER’S OFFICE Cont. 2 Assessment of Business Taxes

2, 000. 00 or more but less than P 3, 000.00 3, 000. 00 or more but less than 4, 000.00 4, 000. 00 or more but less than 5, 000.00 5, 000. 00 or more but less than 7, 500.00 7, 500. 00 or more but less than10, 000.00 10, 000. 00 or more but less than15, 000.00

99.00 132.00 165.00 247.50 330.00 495.00

15 000. 00 or more but less than 20, 000.00 20, 000. 00 or more but less than 30, 000.00 30, 000. 00 or more but less than 40, 000.00 40, 000. 00 or more but less than 50, 000.00 50, 000. 00 or more but less than 75, 000.00 75, 000. 00 or more but less than 100, 000.00 100, 000. 00 or more but less than 200, 000.00 200, 000. 00 or more but less than 300, 000.00

660.00 990.00 1, 320.00 1, 650.00 2, 062.50 2, 887.50 3, 712.50 4, 950.00

300, 000. 00 or more but less than 400, 000.00 400, 000. 00 or more but less than 500, 000.00 500, 000. 00 or more but less than 750, 000.00 750, 000. 00 or more but less than 1, 000, 000.00 In excess of g)

P 1, 000, 000. 00

6, 545.00 7, 920.00 9, 625.00 12, 447.50

Operator of fish pond and fish pen

Fish breeding ground

Prawn and fish Hatchery

Seedling nursery

Fruit and tree farming

Agro forestry farming

Salt Producers

On banks, and other financial institution, including but not limited to: …………………………………… 75% of 1% (a) (b) (c) (d) (e) (f) (g) (h) (i ) (j) (k) (l)

(i)

Commercial Banks Savings Banks Rural Banks Money Shops Lending Investors Finance and Investment Companies Pawnshops Insurance Companies Dealer in Securities Pre-need Contracts Home Mortgage Thrift Banks and other Financial Intermediaries or Institutions

Tax on Peddlers – Tax on peddlers engaged in the sale of any merchandise or article of commerce, at the rate of Eighty-Two Pesos and Fifty Centavos (P 82.50) per peddler annually.

(j.)

Franchise Tax ------------------------------------ 82.50% of 1%

(k.)

Real Estate Lessor: 50,000.00 or less In excess of P50.00.00

1.10%

Producer – Tax on agricultural and aquatic products when sold by farmers, fishermen, persons, partnership or corporation on commercial scale, the tax shall be at the rate of TWO and ONE-FIFTH PERCENT (2.20%) of the gross sales or receipts of the preceding calendar year, including such persons and businesses but not limited to: 1)

(h)

(l.)

P550.00 0.275%

Amusement Tax on Equipments or Devices and other Amusement Places ----------------------------------------3% a. b. c. d. e. f. g. h.

Juke box machine; Machine or apparatus for visual entertainment; Apparatus for weighing persons; Night clubs or day clubs; Cocktail lounges or bars; Cabarets or dance hall; Skating rinks; Bath houses, swimming pools, resorts and other similar places; i. Steam baths, saunas and other similar establishment; j. Billiard and pool halls; k. Bowling alleys;

CITY GOVERNMENT OF ILOILO Office/Division :

Administrative Services Division – City Mayor’s Office Flowchart on How to Secure Mayor’s Clearance

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Administrative Services Division – City Mayor’s Office Flowcharts on How to Secure Certification

a. b. c. d.

For Employment (DFA Authentication, others) For Solemnization of Marriage For Local Holidays For Scholarship (for dependents of Barangay Officials)

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Administrative Services Division – City Mayor’s Office Flowchart on How to Secure Financial Assistance

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Administrative Services Division – City Mayor’s Office Flowchart on How to Secure Burial Assistance

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY BUDGET OFFICE/BUDGET PREPARATION, REVIEW & CONTROL DIVISION Check, Control & Evaluate OBRs Internal Client Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break Obligation Request with complete supporting documents

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Check, Control, Evaluate and Gives recommendation on Personal Services, Maintenance and Other Operating Expenses, Capital Outlay transactions and Dev. Projects for General Fund and Special Education Fund.

Fees

Service Provider

Submit duly signed OBRs with complete supporting papers for General Fund & Special Educational Fund.

Receive And Record submitted OBR for General Fund & SEF.

2 Receiving Personnel

Stamp, OBR Control number and record claims in the log book for Gen. Fund & SEF

2 Personnel

Duration of Process (under normal circumstances)

NO FEES 3 Minutes

Check, control, evaluate and gives recommendation on: Personal Services MOOE MOOE â&#x20AC;&#x201C; CMO

Administrative Officer V Administrative Officer V Administrative Asst. II

SEF: PS, MOOE & C/O

Administrative Officer IV

5 Minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: NINDA D. ATINADO, City Budget Officer, Iloilo City

Tel. # 337-9285 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY BUDGET OFFICE/Barangay Review Division Review of Barangay Annual & Supplemental Budget Barangay Officials Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break Barangay Annual / Supplemental Budget with Approved Brgy. Development Plan

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Review of Brgy. Annual / Supplemental Budgets.

Fees

Service Provider

Submit Barangay Annual / Supplemental Budgets with Approved Brgy. Development Plan for Review.

Receives Annual Budgets.

submitted Brgy. / Supplemental

1 Receiving Personnel

Duration of Process (under normal circumstances)

NO FEES 5 Minutes

Prepares Computation Sheet and Checklist.

1 Receiving Personnel

Preliminary Review of Brgy. Appropriation Ordinance (Annual / Supplemental Budgets) as to compliance with Budgetary requirements & Statement of Income & Expenditures. BPF #451 for Annual Budget & BPF #455 for Supplemental Budget

Administrative Aide VI Administrative Asst. II Administrative Officer IV

5 Days

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: NINDA D. ATINADO, City Budget Officer, Iloilo City

Tel. # 337-9285 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO

` Office :

CITY BUDGET OFFICE

PROCESSING OF BARANGAY BUDGETS CLIENTS SUBMIT APPROVED ANNUAL/ SUPPLEMENTAL BARANGAY BUDGETS WITH APPROVED BARANGAY DEVELOPMENT PLAN

WAIT FOR INSTRUCTION WHILE BUDGET IS BEING CHECKED & REVIEWED

CITY BUDGET STAFF BRGY. BUDGET REVIEW DIVISION 2 RECEIVING PERSONNEL 5 MINUTES

CLIENT COMPLIES / CORRECTS NEEDED/LACKING DOCUMENTS

IF NOT OK

ADMIN. OFFICER IV ADMIN. ASSISTANT II ADMIN. AIDE VI PRELIMINARY REVIEW OF BARANGAY BUDGETS EVALUATES & GIVES RECOMMENDATION 5 DAYS

IF OK

WAIT FOR RECOMMENDATION WHILE BUDGET IS BEING REVIEWED

CLIENT COMPLIES / CORRECTS NEEDED/LACKING DOCUMENTS

IF NOT OK

SUPVG. ADMIN. OFFICER CITY GOV’T. ASST. DEPT. HEAD II FINAL REVIEW OF BARANGAY ANNUAL/SUPPLEMENTAL BUDGET & GIVES RECOMMENDATION FOR 1 WEEK

IF OK CITY BUDGET OFFICER

RECEIVES APPROVED ANNUAL/SUPPLEMENTAL BARANGAY BUDGETS

TOTAL MANDATED REVIEW OF BARANGAY BUDGETS 60 DAYS

APPROVAL OF ANNUAL/SUPPLEMENTAL BARANGAY BUDGETS 1 DAY 2 RELEASING PERSONNEL RELEASE OF REVIEWED ANNUAL/SUPPLEMENTAL BARANGAY BUDGETS 3 MINUTES ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

CITY BUDGET OFFICE

VISION STATEMENT EFFICIENT PREPARATION AND MANAGEMENT OF BUDGETING PROCESS FOR THE CITY OF ILOILO

MISSION STATEMENT THE CITY BUDGET OFFICE SHALL CHAMPION POLICIES THAT ENSURE EFFICIENCY, EFFECTIVENESS, TRANSPARENCY AND ACCOUNTABILITY IN CITY GOVERNMENT SPENDING AND ITS COMPONENT BARANGAYS

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Fees

Service Provider

Duration of Process (under normal circumstances)

Check, control, evaluate and gives recommendation on: General Fund: C/O, Dev. Project & Continuing Appropriations

Supvg. Admin. Officer

Approval of OBR

City Budget Officer Authorized Representative

Release Approved OBRâ&#x20AC;&#x2122;s for General Fund & SEF

2 Releasing Personnel

5 minutes

5 Minutes

3 Minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: NINDA D. ATINADO, City Budget Officer, Iloilo City

Tel. # 337-9285 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

Fees

Duration of Process (under normal circumstances)

Final Review

Supervising Adm. Officer City Govâ&#x20AC;&#x2122;t. Asst. Dept. Head II

1 Week

Approval

City Budget Officer

1 Day

Release Approved Barangay Annual / Supplemental Budgets

2 Releasing Personnel

3 Minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Assistant Department Head II – City Mayor’s Office Flow Chart: For Processing Approval of Mayor’s Permit, Licenses Clearances and Leave of Absences

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Office of the Barangay Affairs – City Mayor’s Office Flow Chart: For Processing Approval of Permit, Certification of Bond, Clearances and Leave Credits

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Executive Assistant – City Mayor’s Office Operational Flow of the Website Feedback and Complaint

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Executive Assistant – City Mayor’s Office Operational Flow of the Hotline and Feedback System

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Executive Assistant – City Mayor’s Office Flowchart OPDA Membership

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Permit & Business License Division – City Mayor’s Office Steps for Issuance of Working Permit

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Permit & Business License Division – City Mayor’s Office Steps for Issuance of Trisikad Operator & Trisikad Driver’s License

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Permit & Business License Division – City Mayor’s Office Steps for Issuance of Working Permit

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Permit & Business License Division – City Mayor’s Office Steps for Issuance of Business Permit

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Permit & Business License Division – City Mayor’s Office Steps for Issuance of Special Permit

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

PERMIT & LICENSE DIVISION – CITY MAYOR’S OFFICE ISSUANCE OF BUSINESS PERMIT BUSINESSMEN Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break UNIFIED APPLICATION FORM, BARANGAY CLEARANCE, OFFICIAL RECEIPT OF PAYMENT, CTC, SSS, FSIC, ZONING CLEARANCE (FOR NEW APPLICATIONS, PERMIT FROM NATIONAL AGENCIES FOR REGULATED BUSINESS

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

AREA-IN-CHARGE MANDURRIAO-JIMMY MAGBANUA/JOSEPHINE DAIRO

NONE

10 MINUTES

NILDA AMATORIO / JOSIE NAVA

NONE

2 MINUTES

CITY MAYOR/ AUTHORIZED REPRESENTATIVE

NONE

5 MINUTES

AREA-IN-CHARGE

NONE

2 MINUTES

Steps/Procedures Frontline Services Applicant/Client

Service Provider

APPROVE ISSUANCE OF BUSINESS PERMIT PRINT PERMIT SIGN ORIGINAL BUSINESS PERMIT APRROVE PERMIT CLAIM MAYOR’S PERMIT

RELEASE MAYOR’S PERMIT

JOSIE NAVA/NILDA AMATORIO AILEEN GERNADE/KAREN KAPAW-AN ROSINI DUMANIL

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

EXECUTIVE ASSISTANT – CITY MAYOR’S OFFICE WEBSITE COMMENT & FEEDBACK SYSTEM GENERAL PUBLIC 24/7 NONE

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

ILOILO CITY WEBTEAM

NONE

3 Minutes

ILOILO CITY WEBTEAM

NONE

3 Minutes

Steps/Procedures Frontline Services Applicant/Client COMMENTS/ FEEDBACK SYSTEM

1. VISIT THE OFFICIAL FACEBOOK PAGE OF THE ILOILO CITY GOVERNMENT

Service Provider 1.

ACCEPTS INQUIRIES, COMPLAINTS OR SUGGESTIONS.

REPLIES TO QUERIES, SUGGESTIONS AND COMPLAINTS.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

PERMIT & LICENSE DIVISION – CITY MAYOR’S OFFICE ISSUANCE OF MOTORIZED TRICYCLE OPERATOR’S PERMIT (MTOP) TRICYCLE OPERATORS Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break COPY OF FRANCISE ORDINANCE, PHOTOCOPY OF OR & CR, CERTIFICATION FROM TRICYCLE ASSOCIATION, CTC

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

GLORIA MIAG-AO

NONE

2 MINUTES

C/O CTO

10 MINUTES

Steps/Procedures Frontline Services Applicant/Client ISSUANCE OF MOTORIZED TRICYCLE OPERATOR’S PERMIT (MTOP)

Service Provider

1. SECURE LIST OF REQUIREMENTS

GIVE LIST AND BRIEFS CLIENT OF THE REQUIREMENTS

2. SUBMITS REQUIREMENTS

REVIEW & VALIDATE SUBMITTED DOCUMENTS TYPES PERMIT FOR SIGNATURE OF THE OPERATOR & ISSUES MTOP NUMBER FOR PAYMENT OF FEES AT CTO ADVICE CLIENT TO HAVE THE ATTACHED AFFIDAVIT NOTARIZED.

-do-

REFLECTS OR NUMBER ON THE APPLICATION & GIVES OUT STICKER.

-do-

NONE

2 MINUTES

NILDA AMATORIO/ JOSIE NAVA

NONE

3 MINUTES

NEUENS MITCH ANTIQUEÑA

NONE

3 MINUTES

3. SUBMITS OR & ALL DOCUMENTS

SIGNS PERMIT 4. REQUESTS APPROVAL & CLAIM PERMIT

APPROVES PERMIT RELEASE & RELEASE

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

NONE NONE

5 Minutes 10 Minutes

Steps/Procedures Frontline Services Applicant/Client ISSUANCE OF BUSINESS PERMIT

Service Provider

1. SECURE APPLICATION FORM & LIST OF REQUIREMENTS

GIVE FORM, LIST OF REQUIREMENTS & ANSWER QUERIES

FRONTLINER-IN-CHARGE AREA-IN-CHARGE

2. SUBMIT DOCUMENTS FOR ISSUANCE OF BUSINESS PERMIT

REVIEW, VALIDATE SUBMITTED DOCUMENTS

LAPAZ/LAPUZJOSIE NAVA/KAREN KAPAWAN MARKETS-EVELYN BACABAC MOLO/AREVALO-ELSIE DEL ROSARIO/JULIE ANN ESPINOSA JARO-JOY ANTOLO/ELEMAR YAP

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

PERMIT & LICENSE DIVISION – CITY MAYOR’S OFFICE ISSUANCE OF WORKING PERMIT TRISIKAD OPERATORS & TRISIKAD DRIVER’S LICENSE Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break BARANGAY CLEARANCE, CERTIFICATION FROM TRISIKAD ASSOCIATION, CTC, PICTURE (FOR DRIVER ONLY)

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

ISSUANCE OF WORKING PERMIT

Fees

Service Provider

Duration of Process (under normal circumstances)

PRESENTS COMPLETE REQUIREMENTS & SECURE FORM

REVIEW & VALIDATE SUBMITTED DOCUMENTS & GIVES FORM TO BE SIGNED BY THE CITY HEALTH OFFICER

GEMMA FARIA

NONE

5 MINUTES

SUBMIT ACCOMPISHED FORM ALL REQUIREMENTS

RECEIVE VERIFIES & ISSUES CORRESPONDING PERMIT NUMBER SIGNS PERMIT

NILDA AMATORIO/JOSIE NAVA/AUTHORIZED PERSONNEL

NONE

2 MINUTES

REQUEST APPROVAL & CLAIM

APPROVES PERMIT & RELEASE

MAYOR/AUTHORIZED REPRESENTATIVE

NONE

3 MINUTES

PERMIT

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

PERMIT & LICENSE DIVISION – CITY MAYOR’S OFFICE ISSUANCE OF TRISIKAD OPERATOR & TRISIKAD DRIVER’S LICENSE TRISIKAD OPERATORS & TRISIKAD DRIVER’S LICENSE Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break BARANGAY CLEARANCE, CERTIFICATION FROM TRISIKAD ASSOCIATION, CTC, PICTURE (FOR DRIVER ONLY)

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Steps/Procedures Frontline Services Applicant/Client ISSUANCE OF TRISIKAD OPERATOR’S PERMIT & DRIVERS LICENSE

Service Provider

1. SECURE APPLICATION FORM & LIST OF REQUIREMENTS

GIVE FORM & BRIEFS CLIENT OF THE REQUIREMENTS

LEO DEMAPANAG CORAZON TACAISAN

NONE

3 Minutes

2. SUBMIT ACCOMPLISHED FORM & ALL REQUIREMENTS

REVIEW & VALIDATE SUBMITTED DOCUMENTS & ISSUE PERMIT NUMBER FOR PAYMENT OF FEES AT CITY TREASURER’S OFFICE

-DO-

NONE

3 Minutes

3. SUBMITS OFFICIAL RECEIPT AND ALL DOCUMENTS

PREPARES AND ISSUE TRISIKAD DRIVER’S ID & TRISIKAD PLATE

-DO-

SIGNS SIKAD OPERATORS PERMIT & DRIVER’S LICENSE 4. REQUEST APPROVAL OR CLAIM PERMIT

APPROVES PERMIT & RELEASE

FEES C/O CTO NONE

4 Minutes

NILDA AMATORIO/ JOSIE NAVA/AUTHORIZED REP

NONE

2 Minutes

NEUENS MITCH ANTIQUEÑA

NONE

3 Minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

ADMINISTRATIVE SERVICES DIVISION – CITY MAYOR’S OFFICE ISSUANCE OF MAYOR’S CLEARANCE GENERAL PUBLIC Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

ISSUANCE OF MAYOR’S CLEARANCE

Service Provider

APPLIES/INQUIRES ABOUT MAYOR’S CLEARANCE.

MR.ALLAN MAGARSE MR. NORBERTO ESCARES

II. CLIENT SECURES a. b. c. d.

Fees

P 100.00 c/o CITY TREASURER’S OFFICE

Duration of Process (under normal circumstances) 5-7 MINUTES

Barangay Clearance City Court Clearance Police Clearance; pays P100.00 at the City Treasurer’s Office for Mayor’s Clearance.

III. CLIENT PRESENTS ALL REQUIREMENTS TO ADMINISTRATIVE STAFF.

ADMINISTRATIVE STAFF PREPARES MAYOR’S CLEARANCE, LOGS IN NAMES AND ADDRESS OF CLIENT FOR RECORD PURPOSES.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

ADMINISTRATIVE SERVICES DIVISION – CITY MAYOR’S OFFICE ISSUANCE OF CERTIFICATION GENERAL PUBLIC Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

MS. AIREEN GRACE Z.

NONE

5 Minutes

Steps/Procedures Frontline Services Applicant/Client ISSUANCE OF CERTIFICATION

1. SUBMIT THE REQUESTS TO THE SUPERVISING ADMINISTRATIVE OFFICER FOR VERIFICATION. -original certification of employment from from previous & current employer.

Service Provider I.

ENCODING OF CERTIFICATION BY THE ADMINISTRATIVE STAFF. II. CERTIFICATION TO BE SIGNED BY THE SUPERVISING ADMINISTRATIVE OFFICER (for employment & local holidays) and CITY MAYOR (for scholarship)

FOR SOLEMNIZATION OF MARRIAGE - Barangay Clearance - Articles of Incorporation FOR SCHOLARSHIP - Barangay Clearance - Oath of Office of Barangay Officials - Birth Certificate (dependent)

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

ADMINISTRATIVE SERVICES DIVISION – CITY MAYOR’S OFFICE FINANCIAL ASSISTANCE GENERAL PUBLIC Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

FINANCIAL ASSISTANCE

1. PROVIDE LETTER REQUEST FOR APPROVAL OF MAYOR JED PATRICK E.MABILOG.

Service Provider 1. ASSIGN FINANCIAL ASSISTANCE TO A PARTICULAR ADMINISTRATIVE STAFF.

ADMINISTRATIVE STAFF

Fees

Duration of Process (under normal circumstances) ADMINISTRATIVE OFFICE: 15-20 MINUTES

2. PREPARES OBLIGATION REQUEST & DISBURSEMENT VOUCHER WITH ATTACHED REQUIREMENTS FOR PROCESSING IN THE FOLLOWING OFFICES: a. b. c. d.

City Budget Office City Accountant’s Office City Administrator’s Office City Treasurer’s Office, to prepare and release check

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

ADMINISTRATIVE SERVICES DIVISION – CITY MAYOR’S OFFICE BURIAL ASSISTANCE BARANGAY OFFICIALS Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

BURIAL ASSISTANCE

Employee In-Charge Applicant/Client

Service Provider

1. PROVIDE ADMINISTRATIVE STAFF WITH:

2. PREPARE OBLIGATION REQ. & DISBURSEMENT VOUCHER WITH ATTACHED REQUIREMENTS FOR PROCESSING IN THE FOLLOWING OFFICES:

a. Certified True Copy of Death Certificate b. Oath of Office from Barangay Secretariat c. Waiver d. Certified True Copy of Birth Certificate (Marriage certificate if Spouse is claimant)

a. b. c. d.

ADMINISTRATIVE STAFF

Fees

Duration of Process (under normal circumstances) 15-20 Minutes

City Budget Office City Accountant’s Office City Administrator’s Office City Treasurer’s Office, to prepare and release check

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Public Information Office – City Mayor’s Office

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Iloilo City Public Library – City Mayor’s Office

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Iloilo City Public Library – City Mayor’s Office

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Special Services Unit – City Mayor’s Office

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Special Services Unit – City Mayor’s Office

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Special Services Unit – City Mayor’s Office

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Special Services Unit – City Mayor’s Office

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Youth & Sports Development Division – City Mayor’s Office A)

BARANGAY / PRIVATE GROUP SPORTS REQUEST Submit letter request for sports assistance to Mayor Jed Patrick E. Mabilog

Letter Request submitted to the Chief Executive is endorsed to the Youth and Sports Development Division (YSDD) for study, report and recommendation

YSDD after reviewing the endorsement submits recommendation for approval to the Chief Executive

If approved by Chief Executive YSDD processes the Assistance for Release to the different barangay/private group

YSDD prepares documentation for the Sports Program of the barangay/private group Liquidate funds used for the request of the different barangay/private group

Make Press Release

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Office of the City Administrator – City Mayor’s Office

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Office of the City Administrator – City Mayor’s Office Contract / Job Order CYCLE

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY LEGAL OFFICE LOCAL CHIEF EXECUTIVE, CITY OFFICALS AND CITY GOVâ&#x20AC;&#x2122;T. EMPLOYEES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider g. The Legal Officer submits the pleadings/documents to the City Legal Officer for approval and signature h. The Legal Officer assigned attends the hearing in court and submit periodic report to the City Legal Officer

Fees

Duration of Process (under normal circumstances)

Legal Officer assigned to the case

Legal Officer

i. Submits the decision or result of the case to the City Legal officer.

City Legal Officer

j. In case of adverse judgment, the City Legal Officer decides whether to appeal or take other legal action.

City Legal Officer

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY LEGAL OFFICE LOCAL CHIEF EXECUTIVE, CITY OFFICALS AND CITY GOVâ&#x20AC;&#x2122;T. EMPLOYEES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

B. in cases where the City is the accused or/respondent:

Fees

Service Provider a. Upon receipt of the summon or petition as indorsed by the City mayor; the City legal officer assigns the case to the Legal Officer.

City mayor, City Legal Officer & Legal Officer

b. The Legal Officer refers the case to the Legal Asst. for initial study and evaluation.

Legal Officer & Legal Assistant

c. The City legal Officer assigns the matter to the Legal Officer.

City Legal Officer & Legal Officer

Duration of Process (under normal circumstances)

None

Within the reglementary period

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY LEGAL OFFICE LOCAL CHIEF EXECUTIVE, CITY OFFICALS AND CITY GOVâ&#x20AC;&#x2122;T. EMPLOYEES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Fees

Service Provider c. the legal Asst. discusses his initial finding with the Legal Officer assigned.

Legal Officer & Legal Assistant

d. Preparation of the necessary complaints/petition/pleading s with the help of clerk/typist

Legal Officer & Legal Asst. & clerk/typist

e. The Legal Officer submits the complaint/pleadings to the City legal Officer for approval and signature. f. Request for assessment of court fees. g. The City legal Officer request for release of funds necessary for the costs of suit.

Duration of Process (under normal circumstances)

Legal officer & City Legal Officer Messenger/Casual employee City legal Officer

As Assessed

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY LEGAL OFFICE LOCAL CHIEF EXECUTIVE, CITY OFFICALS AND CITY GOVâ&#x20AC;&#x2122;T. EMPLOYEES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

II. Renders Legal opinions upon request of the City Mayor or the Sangguniang Panlungsod.

Employee In-Charge Applicant/Client

Service Provider

City Mayor, members of the Sangguniang Panlungsod and other govâ&#x20AC;&#x2122;t official in their official capacity.

a. The City Legal Officer mat render the legal opinion himself to refer the same to the Legal Officer. b. The City Legal Officer or the Legal Officer discusses the matter to the Legal Asst. for initial study after initial study made by the latter. c. Preparation of the necessary documents by the Legal Officer with the help of a clerk/typist.

Fees

None

City Legal Officer, Legal Officer & Legal Assistant

Duration of Process (under normal circumstances) Within the reglementary period

Legal Officer

Legal Officer & clerk/typist.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY LEGAL OFFICE LOCAL CHIEF EXECUTIVE, CITY OFFICALS AND CITY GOVâ&#x20AC;&#x2122;T. EMPLOYEES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Fees

Service Provider d. The legal officer assigned refers the matter to the Legal Asst. for initial study and recommendation.

Legal Officer & Legal Asst. assigned to the case

e. The legal Asst. discusses his initial findings with the Legal Officer assigned.

Legal Officer & clerk/typist

f. Preparation of the necessary pleadings/documents with the help of the clerk/typist and filing in court of answer.

City Legal Officer & Legal Officer

Duration of Process (under normal circumstances)

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY LEGAL OFFICE LOCAL CHIEF EXECUTIVE, CITY OFFICALS AND CITY GOVâ&#x20AC;&#x2122;T. EMPLOYEES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Fees

Service Provider h. Filing of the case in court.

Duration of Process (under normal circumstances)

Messenger/Casual Employee

i. The Legal Officer assigned attends hearing in court.

Legal Officer

j. Submits the decision or status of the case to the City legal Officer.

Legal Officer

k. The city legal Officer submits the decision to the City Mayor.

City legal Officer

l. Execution and satisfaction of the decision or appeal in case of adverse judgment.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY LEGAL OFFICE LOCAL CHIEF EXECUTIVE, CITY OFFICALS AND CITY GOVâ&#x20AC;&#x2122;T. EMPLOYEES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

The City Mayor or the government official concerned refers the matter to the City Legal Officer for filing of appropriate legal action.

a. The City legal Officer assigns the matter to the Legal Officer.

Fees

Duration of Process (under normal circumstances)

I. Represents the local govâ&#x20AC;&#x2122;t. unit in all civil actions and special proceedings wherein the local government unit or any official thereof, in his official capacity, is a party. A. in cases where the City is the plaintiff/petitioner:

Within the reglementary period

b. The legal officer assigned refers the matter to the Legal Asst. for initial study and recommendation.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

CITY ACCOUNTANT’S OFFICE

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office :

CITY ACCOUNTANT’S OFFICE

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY ACCOUNTANTâ&#x20AC;&#x2122;S OFFICE PROCESSING OF PAYROLL for PERMANENT EMPLOYEES City Government Employees Every 15 & end of the Month General Payroll, Obligation Request, Collection List, Daily Time Record, Application For Leave

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider Returns to client for compliance and correction; Posts to index of payments card and prepares Journal of Entry Voucher (JEV) Checks for Availability of Funds; Records in the Registries; Reviews supporting documents and initials Internal Audit Control clerk logs and stamps on the payroll for audit Internal Audit staff counterchecks the completeness, accuracy and validity of claims & initials

Receives payroll from the releasing clerk

Fees

Duration of Process (under normal circumstances)

In-Charge of Book of Registry

30 minutes

Internal Audit receiving/releasing clerk Internal Audit staff assigned to the specific

10 minutes

Releases to Liaison Officer of department concerned

Releasing Clerk

5 minutes

From the City Treasureâ&#x20AC;&#x2122;s Office, the authority to Debit Advice (ADA), Is received together with payrolls as supporting documents; Disbursement Voucher number is assigned;

Releasing Clerk

30 minutes

15 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Note: Processing time pertains to a single transaction only thus the volume of transactions affects the over-all waiting time

Service Provider

Fees

Duration of Process (under normal circumstanc es)

Reconciles Summary/ list of Payrolls against individual payrolls; Forwards to Internal Audit Clerk

processor

15 minutes

Stamps and records receipt of Disb Voucher & writes entries

Internal Audit receiving and releasing clerk

5 minutes

Checks as to the completeness and accuracy of amount in the ADA & summary list against payrolls

Internal audit staff

30 minutes

Signs the ADA Forwards the documents to City Treasurerâ&#x20AC;&#x2122;s Office

City Accountant Internal Audit receiving & releasing clerk

5 minutes 5 minutes

All payrolls are processed on a first come, first served basis.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY ACCOUNTANT’S OFFICE PROCESSING OF PAYROLL for PERMANENT EMPLOYEES City Government Employees Every 15 & end of the Month General Payroll, Obligation Request, Collection List, Daily Time Record, Application For Leave

How to Avail the Service:

Fees

Duration of Process (under normal circumstanc es)

none

27 minutes

Steps/Procedures Frontline Services

PROCESSING OF PAYROLL For PERMANENT EMPLOYEES – twice in a month for payroll period: 1 – 15 16 – 30/31 .

Employee In-Charge Applicant/Client

Service Provider

Submits prepared payrolls with Supporting documents; a. Obligation request b. Collection List c. Daily Time Records d. Application For Leave e. Statement Leave Credits f. Office Order – if on seminar g. Medical Certificate, if required h. Application for Maternity, if applicable

Receives payroll & assigns Payroll Number;

Submits lacking documents & corrects error, if any

Reviews the completeness of supporting documents; checks the accuracy of entries; if incomplete and or with error,.

Receiving Clerk

Writes/copies control number on all supporting documents; Forwards to processor

Processor

50 minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office:

Office of the City Accountant

VISION Promotion of good governance through prompt and effective delivery of service to the clientele with attributes of honesty, transparency, utmost courtesy, professionalism and excellence.

MISSION We shall constantly uphold ethical standards and transparency in the performance of our duties and responsibilities We shall study and implement measures for improvement and efficiency of office operation; We shall account accurately all government revenues and receipts, expenditures or uses of funds and properties owned or held in trust by the city government; We shall maximize the use of information technology and come up with updated and accurate reports for use of city officialsâ&#x20AC;&#x2122; in their decision-making and for our other clientsâ&#x20AC;&#x2122; benefit. FUNCTIONAL STATEMENTS Involved in preliminary verification as to validity of claims: certifies as to availability of budgetary allotment to which expenditures and obligations may be properly charged; prepares financial reports and interpreting the results thereof; responsible for the installation and maintenance of an Internal Audit System of the Iloilo City Government; OBJECTIVES: A. To come up with financial information concerning the past and current operations of the City Government; B. To provide information as basis in decision making of local executives; C. To operate through a system of fiscal control in the receipt, disposition and utilization of funds and property; D. To report on financial position and the results of operations of the City for the information and guidance of all persons concerned.

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY ADMINISTRATOR’S OFFICE – CITY MAYOR’S OFFICE ISSUANCE OF JOB ORDER JOB HIRES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client ISSUANCE OF JOB ORDER

Fees

JOSIE V. CASTILLO / MARIANNE B. ORDONIA

NONE

Service Provider

1. SUBMIT RESUME OR BIODATA TO THE OFFICER-IN-CHARGE FOR FILING.

1.ENCODE JOB ORDERS BY THE CITY ADMINISTRATOR’S STAFF.

2. APPROVAL OF THE APPLICANTS BY THE CITY MAYOR.

2.SIGNING OF JOB ORDER BY AUTHORIZED SIGNATORIES.

3.SUBMIT THE FOLLOWING REQUIREMENTS UPON APPROVAL: a. BIR TAX IDENTIFICATION FORM i.e. Form 1902/2306. b. PERSONAL DATA SHEET c. 2 PCS. 1X1 ID PICTURE

3. SIGNING OF JOB ORDER BY THE JOB HIRES.

Employee In-Charge

Duration of Process (under normal circumstances) 1 WEEK

4. RELEASING OF JOB ORDER.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

Office for Senior Citizens Affairs (OSCA) Issuance of OSCA ID / FSCAP Membership ID / Purchase Booklets Filipino citizen age 60 years old and above Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break 1. Birth Certificate (If no live birth then have your affidavit of 2 disinterested persons duly notarized) 2. 3 pcs. 1x1 pictures 3. Barangay Certification

How to Avail the Service: Steps/Procedures Frontline Services

Issuance of OSCA ID and FSCAP Membership ID and Purchase Booklets

Applicant/Client

Service Provider

1. Submit the required documents. 2. Accomplish and fill-up the application form. 3. Submit the said documents and application form to the staff concerned for processing.

1. Receive and evaluate documents submitted. 2. Process and validate the application form for issuance of OSCA ID, FSCAP Membership ID and Purchase Booklets 3. Release OSCA ID, FSCAP Membership ID and Purchase Booklets

Employee In-Charge

Fees

OSCA Staff

OSCA ID (no fees)

Duration of Process (under normal circumstances) 10 minutes

FSCAP ID (P 60.00)

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: Ms. Emilia J. Drilon: (033) 337 - 6901 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY ADMINISTRATOR’S OFFICE – CITY MAYOR’S OFFICE ISSUANCE OF PHILHEALTH INDIGENT’S IDENTIFICATION CARD GENERAL PUBLIC Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

DAISYLEN M. RODRIGO

NONE

2 WEEKS

Steps/Procedures Frontline Services Applicant/Client ISSUANCE OF PHILHEALTH

INDIGENT’S IDENTIFICATION CARD

Service Provider

1. SECURE INDORSEMENT FROM BRGY.CAPTAIN/DISTRICT COORDINATOR

1. ENCODE APPLICATION FORMS

2.FILL-UP APPLICATION FORM AND ATTACHED BIRTH CERTIFICATE AND MARRIAGE

2.MAKE A TRANSMITTAL AND LETTER OF INTENT

CONTRACT 3. ENDORSE APPLICATION FORM FOR APPROVAL OF CITY MAYOR.

4.SUBMISSION

3.ENDORSE ALL APPLICATION FORMS TOGETHER WITH THE TRANSMITTAL AND LETTER OF INTENT FOR THE APPROVAL OF CITY MAYOR. 4. SUBMIT APPLICATION FORMS WITH LETTER OF INTENT TO PHILHEALTH OFFICE. 5.RELEASING OF PHILHEALTH CARD.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

PUBLIC INFORMATION OFFICE – CITY MAYOR’S OFFICE INFORMATION AND EDUCATION CAMPAIGN GENERAL PUBLIC Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Steps/Procedures Frontline Services Applicant/Client

Service Provider

4. PREPARES KAUSWAGAN PUBLICATION, AN OFFICIAL MONTHLY NEWSLETTER OF THE CITY GOVERNMENT

REQUEST FOR COPY OF KAUSWAGAN

ISSUES A COPY OF KAUSWAGAN

AMANTE E. ESPEJO, JR. LUCY MONTEALTO-SINAY JEEHAN V. FERNANDEZ

NONE

1 Minutes

5. PREPARES SPECIAL PUBLICATIONS, PRESSKITS, AND SOUVENIR PROGRAMS

REQUEST FOR COPY OF SPECIAL PUBLICATIONS, PRESSKITS, AND SOUVENIR PROGRAMS

ISSUE A COPY OF SPECIAL PUBLICATIONS, PRESSKITS, AND SOUVENIR PROGRAMS

AMANTE E. ESPEJO, JR. LUCY MONTEALTO-SINAY JEEHAN V. FERNANDEZ

NONE

1 Minutes

6. TELEPHONE INFORMATION

REQUEST FOR INFORMATION

PROVIDE INFORMATION

AMANTE E. ESPEJO, JR. LUCY MONTEALTO-SINAY JEEHAN V. FERNANDEZ

NONE

1 Minutes

7. ARRANGES FOR MEDIA INTERVIEWS ON RADIO, PRINT AND TV

REQUEST FOR INTERVIEWS WITH CITY GOVERNMENT OFFICIALS

SCHEDULE THE INTERVIEWS FOR PRINT AND BROADCAST MEDIA

AMANTE E. ESPEJO, JR. LUCY MONTEALTO-SINAY JEEHAN V. FERNANDEZ

NONE

15 Minutes

ASSISTANCE

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

SPECIAL SERVICES UNIT – CITY MAYOR’S OFFICE JAYWALKING, WEIGHTS & MEASURES, SIDEWALK VENDORS & STREAMERS GENERAL PUBLIC DAILY

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client 1. ORDINANCE NO. 309 (ANTIJAYWALKING)

PUBLIC

2.MAINTENANCE AND ORDERLINESS OF SIDEWALK (INCLUDES ORDINANCE NO. 14 ANT-LITTERING) 3.WEIGHTS AND MEASURES

SIDEWALK AND AMBULANT VENDORS

4.REMOVAL OF EXPIRED AND ILLEGAL STREAMERS

ADVERTISING AGENCIES/COMPANIES/SCHOOLS ETC.

MARKET VENDORS

Employee In-Charge

Fees

IMPLEMENTS THE ORDINANCE ON ANTI-JAYWALKING

SSU PERSONNEL

P 50.00

CLEARING AND CLEANLINESS OF SIDEWALK IN THE MAIN THOROUGHFARES OF THE CITY AS WELL AS DIFFERENT DISTRICT PLAZAS INSPECTION OF WEIGHTS AND MEASURES IN THE DIFFERENT PUBLIC MARKETS/TALIIPAPAS IN THE CITY OF ILOILO

SSU PERSONNEL

REMOVAL OF EXPIRED/ILLEGAL STREAMERS/POSTERS

SSU PERSONNEL

Service Provider

SSU PERSONNEL

P200.00 FOR CALIBRATION

Duration of Process (under normal circumstances)

RELEASING OF CONFISCATED WEIGHTS AND MEASURES 2HRS. AFTER INSPECTION OR EVERY FRIDAY AFTERNOON UPON EXPIRATION OF THE DATE APPROVED BY THE PERMITS AND LICENSE DIVISION AND THE CITY ADMINISTRATOR’S OFFICE

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

EXECUTIVE ASSISTANT – CITY MAYOR’S OFFICE HOTLINE FEEDBACK SYSTEM GENERAL PUBLIC 24/7 NONE

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

1. RECEIVE CALL, GATHER DETAILS OF COMPLAINT

HOTLINE STAFF

NONE

3 MINUTES

2. FORWARD HOTLINE FORM TO CITY ADMINISTRATOR

HOTLINE STAFF

NONE

3-5 MINUTES

3. LOG THE COMPLAINT/ QUERIES IN LOG BOOK

HOTLINE STAFF

NONE

instantaneous

Steps/Procedures Frontline Services Applicant/Client HOTLINE FEEDBACK SYSTEM

1. CALL HOTLINE NUMBER/ WALK-IN COMPLAINT

Service Provider

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

PUBLIC INFORMATION OFFICE – CITY MAYOR’S OFFICE INFORMATION AND EDUCATION CAMPAIGN GENERAL PUBLIC Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service:

Employee In-Charge

Fees

Duration of Process (under normal circumstances)

Steps/Procedures Frontline Services Applicant/Client

Service Provider

1. PREPARES PRESS RELEASES AND PHOTO RELEASES RELATIVE TO THE AFFAIRS OF THE CITY GOVERNMENT

REQUEST FOR PRESS RELEASES & AND PHOTO RELEASES

ISSUES PRESS RELEASES AND PHOTO RELEASES

AMANTE E. ESPEJO, JR. LUCY MONTEALTO-SINAY JEEHAN V. FERNANDEZ

NONE

15 Minutes

2. MONITORS PROGRAMS OR PROJECTS AND ACTIVITIES OF THE CITY GOVERNMENT FOR PRESS RELEASE

REQUEST FOR ADDITIONAL AND RELATED INFORMATION

ISSUES ADDITIONAL AND RELATED INFORMATION

AMANTE E. ESPEJO, JR. LUCY MONTEALTO-SINAY JEEHAN V. FERNANDEZ

NONE

15 Minutes

3. WRITES BRIEFING MATERIALS AND OTHER RELATED LETTERS

REQUEST FOR BRIEFING MATERIALS AND RELATED LETTERS

ISSUES BRIEFING MATERIALS AND RELATED LETTERS

AMANTE E. ESPEJO, JR. LUCY MONTEALTO-SINAY JEEHAN V. FERNANDEZ

NONE

15 Minutes

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office Frontline Services Offered Who may Avail the Service

: : :

Schedule of Availability of Service : Documents and Forms Required :

PUBLIC EMPLOYMENT SERVICE OFFICE (PESO) Jobseekers, Employers, Students, Out of School Youth, Migratory workers, Planners, Researchers, Labor Market Information Users, Persons with Disabilities (PWDs), Returning Overseas Filipino Workers (OFWs), Displaced Workers Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider

Fees

Duration of Process (under normal circumstances)

4. Undertake employability enhancement trainings / seminar for jobseekers as well as those would like to change career or enhance their employability. This function is presently supervised by TESDA and conducted by other training; 5. Provide employment counseling and orientation to prospective local and overseas workers; 6. Conduct pre-employment counseling and orientation to prospective local and overseas workers; 7. Provide reintegration assistance services to returning Filipino migrant workers: and 8. Perform such functions as willfully carry out the objectives of this Act.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office Frontline Services Offered Who may Avail the Service

: : :

Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider 1.

1. Jobs Fairs 2. Livelihood and Selfemployment Bazaars 3. Special Credit Assistance for Placed Overseas Workers 4. Special Program for Employment of Student and Out-of-School Youth 5. Work Appreciation Program

For Employment Seekers: Report personally to PESO in your respective provincial, city, municipal, NGOs, CBOs or SUCs for Registration and employment interview For Employers: Inform nearest PESO of the vacancies for job matching. For Researchers, Planners and LMI Users: Inquire personally and secure available materials at nearest PESO

Fees

Duration of Process (under normal circumstances)

Encourage employers to submit to the PESO on a regular basis a list of job vacancies in their respective establishment in order to facilitate the exchange of labor market information services to job seekers and employers by providing employment services to job seeker, both for local and overseas and employment, and recruitment assistance to employers; Develop and Administer testing and evaluation instruments for effective job selection, training and counseling; Provide persons with entrepreneurship qualities access to the various livelihood and selfemployment programs offered by both government and nongovernmental organizations at the provincial / city / municipal / barangay levels by undertaking

referrals for such programs;

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

OFFICE OF THE MAYOR

Vision TO BE A PREMIER CITY BY 2015

Mission To deliver effective, efficient and client friendly services through transparent and participatory good governance and through an ethical, professionalized, healthy and productive working environment; To ensure that priorities and development initiatives in education, sports, infrastructure, cultural heritage, eco-cultural tourism of the city government are implemented effectively and efficiently; To develop investment plans and programs, facilities business transactions for investors and support private sector initiatives to further strengthen the active partnership between the city government and the private sector; To work for a peaceful Iloilo City that is ideal to visit, work and live in.

CITY GOVERNMENT OF ILOILO Office/Division :

Iloilo City Public Library

Vision To be model for: Repository of the PAST Resource for the PRESENT Reserve for the FUTURE Towards serving Local and National needs for information, education, research, and leisure

Mission    

To build Library resources in order to provide excellent service for various sectors To benefit Library user through efficient collections and effective readers assistance To improve our information access capability through updated technological means To acquire and develop various resources for research purpose.

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

Iloilo City Public Library Information, Reading Research Services & Loans of Resources Citizen of Iloilo & Wider Public Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break Any Id Card w/picture (For general room use) Official Library Borrowers Card for Home Use Loans

How to Avail the Service: Steps/Procedures Frontline Services Applicant/Client

Employee In-Charge

Fees

Circulation desk Regular Staff assigned

None

Entrance desk staff or assistant

None

Circulation desk Regular Staff Assigned

None (Except on penalties that may be determined

Service Provider

1. Client interested is given application

ISSUANCE OF LIBRARY BORROWER’S CARD

form; instructed to fill up parts – his/her, Those who want to avail of takeguarantor, and barangay head home borrowing privileges certification of residences 2. Asked to solicit above information, and submit 2 pcs 1”x1” latest photo.

1. Client presents any valid ID (preferably

ROOM USE BORROW-ING, READING NEEDS LOAN/HOME-USE OF MATERIALS

with photo); fills up usage log-book, deposits extra belongings 2. Is verified his/her needs, and referred / directed accordingly 1. Client determines materials to take home; presents them together with his/her Borrower’s Card at the Circulation Desk 2. Client made to sign book card; made to understand due date and borrowing responsibilities before is released 3. Staff records transaction on borrowers card, attaches book card/s; files record by due dates 4. General circulation books are 1 week use and renewable; reserved books for 3 days and renewable. NOTE: General reference books (encyclopedias, dictionaries, etc.) as well as special Filipiniana and others are for ROOM USE ONLY. There are penalties for repeatedly delinquent clients.

Those who wish to only read materials in the library

Only clients with borrower’s cards may be allowed loan/home-use privileges

Duration of Process (under normal circumstances) 1 minute from verbal request 7-10 minutes upon return with complete requirements, borrower’s card is issued

2 minutes

1 minute per volume to be borrowed

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: MS. AZUCENA J. FERNANDEZ : 09205119838 / 337-6567 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division :

Iloilo City Public Library

ORGANIZATIONAL CHART HON. JED PATRICK E. MABILOG City Mayor AZUCENA J. FERNANDEZ Librarian IV

VACANT LIBRARIAN I

INFORMATION DESK Ernesto Coronado Amelia Divinagracia

LIAISON OFFICER Armando dela Cruz Leonora Amihan

DETAILED LIBRARIAN II

LOAN DESK Vierna Jaboneta

COMMUNICATIONS AREA Nestor Atinado Evangeline Sison

READING AREA Jan Lester Gallon Romeo Pinedes Rachel Lapascua

RECORDS SECTION Aileen Grace Bayon Diosalyn Gelvoria

VERTICAL FILE SECTION Evelyn Beldia Yvonne Beda単o

BINDING AREA Ross Gallofin Jack Laguna

FEDERICO S. BILLONES, JR. LIBRARIAN III

REFERENCE SECTION Glendora Herminanda Gily Tingson

PERIODICAL SECTION Pacita Vallega Ernesto Yu Jr.

CIRCULATION AREA Rodrigo Jover

FILIPINIANA SECTION Jean Rafols

ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office/Division : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

RETURNING HOME-USE MATERIALS

1. 2. 3.

INFORMATION SEARCH AND RESEARCH NEEDS

ONLINE SEARCH

Client presents material/s to be returned at the Circulation Desk Desk in-charge retrieves records and notes due dates and cancellation of deeds Returns client’s Borrower’s Card For difficult or particular search and research needs, client is referred to Professional Librarian Staff

On limited basis only, websearches done

Fees

Service Provider

Duration of Process (under normal circumstances)

Clients with due materials charged/borrowed

Circulation desk Regular Staff assigned

None (Except when penalties are exacted)

1 minute per volume to be returned

Research, special needs

Professional Librarian

None

(Depends on type of need)

Research, special needs

Professional Librarian

None

(Depends on type of need)

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints: MS. AZUCENA J. FERNANDEZ : 09205119838 / 337-6567 ILOILO CITY CITIZENS CHARTER

CITY GOVERNMENT OF ILOILO Office : Frontline Services Offered : Who may Avail the Service : Schedule of Availability of Service : Documents and Forms Required :

CITY LEGAL OFFICE LOCAL CHIEF EXECUTIVE, CITY OFFICALS AND CITY GOVâ&#x20AC;&#x2122;T. EMPLOYEES Monday to Friday 8:00 a.m. to 5:00 p.m. with no noon break

How to Avail the Service: Steps/Procedures Frontline Services

Employee In-Charge Applicant/Client

Service Provider d. Submission to the City legal Officer for approval and signature.

City Legal Officer & Legal Officer

e. Recording in the outgoing logbook by the recording/receiving clerk.

Recording/receiving clerk

f. Delivery to the requesting agency/ dept. by the messenger.

Messenger

Fees

Duration of Process (under normal circumstances)

III. Performs other duties & functions as prescribed by law or ordinances.

Office Details and Contact Person(s) to call for inquiries, comments, suggestions, recommendations and complaints:

ILOILO CITY CITIZENS CHARTER