Building Services & Facilities

Common Facilities & Access

We invite all residents to use the common facilities as you please, however, kindly note some areas may require a booking. As a courtesy to your fellow neighbours, we request that guests please tidy the areas after use to ensure the spaces can be enjoyed by all.

Please take care when using the equipment and feel welcome to connect with the Building Manager should you require assistance. If any damage arises or the area is left untidy, the Building Manager will arrange the work as required and an account will be rendered for these works. Please refer to the Owners Corporation rules and guidelines for more details.

Resident Access and Security

Residents will have the convenience of accessing the building 24/7 using their fobs on the magnetic readers located at the entrances and lifts. We kindly request residents to be mindful of maintaining a considerate noise level when entering or leaving the premises.

Lift Access

Access to your floor and/or common areas is gained by presenting your fob tag across the fob reader in the lift. Once the fob has been verified, you can gain access to your floor or the common areas by pressing the applicable floor button.

Contactless calling is also available for all lifts within the Ardent and Terrace Collections. You can call the lifts by waving your hand over the the operating panel sensors next to the lift. To call the lift to go up, wave your hand over the sensor above the ‘Up’ push button. To call the lift to go down, wave your hand over the sensor below the ‘Down’ push button. Once the sensor is activated, the button will light up letting you know the lift is coming.

To enable visitor use of lifts, the visitor must call the apartment using the intercom system and the apartment occupier must enable lift access by pressing the appropriate button on the intercom.

Please note: lift covers are required when moving furniture in or out of the building at any time. Please contact the Building Manager to arrange lift covers installation and to book a time.

Urgent faults should be reported direct to United Lift Services Pty Ltd, 9687 9099 by calling the contact number provided in the lift, or the building manager.

Alternatively, please report any lift faults to Building Manager who will contact the appropriate tradesmen for service.

DO NOT use passenger lifts in the event of a fire.