Post Settlement Defect Policy.

Part 9

Three-month Maintenance Period

Frasers Property Australia provides a Three-month Maintenance Period from the original settlement date. This covers items such as easing and adjusting of doors and locks, windows, cupboard doors as well as any plumbing, mechanical or electrical failures or faults. All maintenance requests must be submitted in your myFrasersProperty app.

Critical repairs for emergency or safety reasons

‘Critical repairs for emergency or safety reasons’ are urgent repairs which must be undertaken to keep individuals safe within their home, to prevent injury, property damage or damage to goods, or for urgent repair to an essential service.

Urgent repair examples include: burst water service, blocked or broken toilet system, serious roof leak, gas leak, dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, an essential service or appliance for hot water, water, cooking, heating, cooling or washing is not working, the gas, electricity or water supply is not working, a safety-related device, such as a smoke alarm or pool fence, is not working, an appliance, fitting or fixture that is not working and causes a lot of water to be wasted, any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure, a serious problem with a lift or staircase.

The Defect Process

1. You must log all defect requests via your myFrasersProperty app.

2. The Builder and/or Care & Rewards Vic Team will review the item(s) from your report and will coordinate an inspection if required.

3. The Builder (and/ or their subcontractor) will respond to any critical repair(s) within 1 to 2 Business Days of receiving your request.

4. The Builder will periodically attend site to attend to non-critical repair(s) subject to their subcontractor’s availability. Otherwise, any non-critical repair(s) will be attended to by the Builder (and/ or their subcontractor) once we reach the end of the Three-month Maintenance Period.

Please note:

The Builder (or their subcontractor) will contact you directly to coordinate an appointment for access.

You must provide reasonable access to your property for the Builder or their subcontractor to attend to repair(s) within the hours of 8am to 6pm, Monday to Friday, unless another time is agreed between the resident and subcontractor.

Please note we must allow our Builder partner the opportunity to rectify any agreed defects. If you have any concerns in relation to the works completed, please contact your Care & Rewards Consultant.

Homeowner Maintenance

Once you have settled, it is your responsibility to carry out routine maintenance in your home. This could include cleaning or replacing filters to air conditioners and rangehoods, testing smoke alarms, adjusting irrigation settings, clearing debris from gutters, and scheduling services for your appliances.

General wear and tear are not covered by this policy.

Please refer to the documentation provided at handover to confirm the specifications and suppliers of products used in your home.

Who to contact Your Care Team

For any general enquiries & maintenance requests during Three-month Maintenance Period, please contact the Customer Care Team. Email CustomerCareVIC@frasersproperty.com.au Phone 13 86 88

As always, the Victorian Customer Care team are here to assist, please feel free to contact us if you need our assistance or advice.