Digital block train orders enter pilot phase

THE ÖBB Rail Cargo Group (RCG) is advancing its digital railway logistics capabilities through a strategic partnership with Omya and Rohrdorfer. This collaboration marks a significant step forward as Omya and Rohrdorfer become the inaugural pilot customers actively engaged in testing the pioneering "block train ordering" service within the live MIKE platform.

Underpinned by MIKE, RCG's cutting-edge digital assistant, the company is introducing a streamlined digital goods transport solution for its esteemed clientele, partners, and workforce. This initiative is geared towards enhancing transport processes by rendering them more efficient, transparent, and user-friendly—spanning the entire spectrum from initial transport requests to final invoicing. The evolution of MIKE remains an ongoing endeavor, wherein customer participation is integral from the project's inception, ensuring agile collaboration throughout the design and rollout phases.

A compelling example of this dynamic co-operation is the ongoing pilot phase for the block train ordering module. With active involvement from customers Omya and Rohrdorfer, as well as RCG's logistics and digitalisation experts, alongside partner agency Sclable, a comprehensive concept has been crafted. This concept has undergone iterative refinement through reciprocal feedback, ultimately resulting in a service tailored to meet customer demands and operational workflows. Presently, the block train ordering module has transitioned into its pilot phase for the benefit of both Omya and Rohrdorfer.

The introduction of this novel service brings about a heightened level of clarity in co-ordinating activities between RCG and its clientele. All pertinent stakeholders now possess the capability to monitor and verify real-time updates pertaining to their scheduled train movements. Additionally, the modification of commercial order data has been streamlined, eliminating the need for protracted email exchanges or phone discussions in cases of train alterations or cancellations.

MIKE proactively furnishes relevant information, obviating the need for reactive communication. Moreover, MIKE facilitates centralised access to weekly schedules, train cancellations, and modifications, thereby aligning customers and partners on a unified data platform. Consequently, the reliance on extensive Excel documents and cumbersome negotiations is obviated.

The trajectory of MIKE's development encompasses initiatives such as the design and implementation of ad hoc train ordering for other pilot customers. In tandem, the block train ordering feature will be integrated into the broader MIKE service.