Member Survey
Short- & Long-Term Planning
Employer of Choice
Club of Choice
Orientation Programs
Team Members Social & Culture Meeting
1 On 1 Meetings for JOB Descriptions, Goals & Objectives
Department Head Workshop
Financials
Schedules & Work Ethic
Growing & Retaining Membersh
Providing The Member
• Consistently Create A Memorable Experience and Standard Of Excellence.
• A Hospitality Mindset For Everyone Who Works At Fresh Meadow
• We Work As A Team For The Complete Good Of The Club
Challenge As We Grow The Member Shift Member Experience But
“THE FASTEST WAY TO BANKRUPT A COMPANY IS TO TRY AND PLEASE EVERYONE.”
- Jack Welch, Former CEO General Electric Corp.
Excellent Customer Service Begins With a Culture of Excellence!
Selection Process/ Hiring the Best/ Intuitive & Empathetic
Training/ Testing/ Mentoring/ Coaching/ Succession Planning
Create a Mission Statement Reflecting Core Values
Clubs Used To Be All About Golf- Today They Are Also All About Lifestyle
If We Want To Be Successful, We Need To Stay Ahead Of The Curve and Abandon the One-Size-Fits-All Membership!
Casual Dining Options
Family Experiences
The Wow Factor
Dog Watching
Amenities Great Communication
Innovative Dining Events Resort Style Pool Experience
Employer of Choice
Pickle Ball
Never Forget That Success Or Failure As A Manager Always Depends On The
Quality Of Your Team & The Culture We Create.
Consistency – Communication – Recognition – Expectations - Rewards.
Employees work hard for the Leader/ Supervisor, NOT the organization.
Create a Trusting Environment Communicate Expectations and Club Pride
Lead by Example
Include Them & Have Them Feel a Sense Of
Purpose and Belonging
Create Programs to Reward High Performance
IDEA AWARD – This will encourage communication. Gets us firsthand thoughts from those in the trenches. Gives all team members the opportunity to contribute.
You are Fresh Meadow – Recognize those employees who go the extra mile. Examples: Perfect attendance, assisting a member above and beyond, looking after our resources, delivers the member experience by being proactive.
Thankemployeesandshowyourappreciation! • $20.00 gift card from Amazon or Local Stores • Will work with Leslie on this and outline the program for each department head. • Movie Tickets • Free FM Amenity
Everything We Do For Our Members Is An Amenity Subsidized By Dues.
We Will Create A Balance Between Cost/ Experience Events And Dining.
We Will Be A Data Driven Organization. Do You Manage What You Measure?
We Have To Run Our Club Like A Business.
Food Cost
Inventory Control / Operational Expenses / Capitol Accountability
Payroll & Labor Cost with Efficiencies
Flash reports
How Do We Tell A Story About Fresh Meadow Without Advertising?
We will Market Fresh Meadow and Create the Buzz and Excitement.
New Communications & Member Services Manager Promote All Departments & All We Do
New Text Program
• 50% Of 65+ Are Social Media Users
• 59% Check Their Emails 2x A Day
• 82% Of People Check At Least One Social Site A Day Multiple Times
• 71% Connect to Reels More Than any Other Communications
• Text over Email For Best Results
Then We Think We Have Become A Mobile World!
• 51–69-year-olds who check their email on phone- 92%
• 89% use phone for texting
• Use mobile apps for news…. 78%
• Numbers are increasing
• Gen X (35-50) even more connected
• Gen Z & Gen Alpha Cannot Live Without Devices And Social Media
“Don’t Aspire to Make a Living…
Aspire to Make A Difference!”
– Denzel Washington
Every Day is a Great Day!