SAIF formally approved as an alternative dispute resolution body

SAIF is pleased to announce that it has been approved by the Chartered Trading Standards Institute (CTSI) as an alternative dispute resolution (ADR) body.

Itmeans that the Society has met the stringent criteria needed to resolve disputes between parties out of court, giving members and their clients the confidence that disagreements over complaints will be handled professionally and fairly.

The development also makes SAIF the first UK funeral trade association to attain this status and builds on last year’s achievement of securing ISO 9001:2015 accreditation for its quality management systems.

Members are requested to update their complaints procedure documentation to reference SAIF as the relevant ADR body.

SAIF Chief Executive Terry Tennens said the approval was a ringing endorsement of the Society’s approach to protecting funeral director clients.

He commented: “One of our core roles as a funeral association is to ensure consumers have confidence in the SAIF independent funeral director brand.

“Achieving CTSI approval as an ADR body is very much a part of that mission, and it provides