Master Joiners

Ten things to think about

This will be my last column for JOINERS Magazine as president of Master Joiners. Thank you Bob for allowing more space for my ramblings. I would like to off er up a few parting thoughts, my Top Ten …

Coming in at number TEN is Succession planning. This is important in life, community, and business and I’ve always thought it a good idea when you fi rst fi nd yourself in a role to consider who will follow after. Planning for succession allows continuation of the good work you have done. Also, we have an ageing workforce and the baby boomer generation are eyeing up retirement and looking to exit our industry and their business’s. Who will take over those organisations? For those of us with baby boomers within our team we need to think about how critical roles will be fi lled as our experienced people hang up their tools. Even for business owners who still have a distance to run, it is important to think about how someone else might take over one day. Are there systems in place that will make that easy? Joinery fi rms have invested in a lot of expensive technology and that makes them worth more than ever before, think about how a new owner can be fi nanced in?

NINE Ethics and standards. This is at the heart of what sets a Master Joiner apart from the competition. Ethics and Standards establish and uphold our reputation. The wearing of or displaying of the Master Joiners brand infers that your credibility is endorsed by membership of a respected industry group. The Master Joiners Code of Ethics and Standards is available to download in the members section of our website. It is important that you are familiar with what is required of being a member. Martin Luther King said “The time is always right to do the right thing”.

Customers have high expectations of us and the products we produce. Better quality, more functions, new technology, cheaper and faster. Sometimes we come unstuck, especially when communication around expectations isn’t clear. So, at number EIGHT is Disputes. One of the speakers at conference was Trevor form the Disputes Resolution Institute and he had some useful strategies for dealing with complaints. Master Joiners have engaged Trevor to help develop a process that is available to members and consumers. Most of us will fi nd ourselves with an issue to resolve at some stage. For me, its important to protect my brand and reputation. Think about the long run, perhaps losing a battle so you can win the war. Often a complaint presents an opportunity to do a great job of putting something right with the result being a satisfi ed customer and potentially even an advocate. So, my parting thought on this one – look for a quick resolution and get on with the next job.

SEVEN Get involved ... Is your email inbox over fl owing? Do you divert Master Joiners stuff directly to a folder with good intention at looking at it when you get a chance? Do you have time to attend events? If you’re not getting involved, if you’re not “putting in” then you’re likely not getting much out. There has been a lot on offer recently, certainly post 2020 lockdown and overall. I have been disappointed with the level of engagement from members. I too fi nd that it is diffi cult to make time but once I am there or “zoomed in” it’s worthwhile and I always come away with something that’s going to help tomorrow. Please support what is off ered and if we have the content wrong or you feel like you’re being told how to suck eggs, then let us know. Your regional president is a great person to have that conversation with. Even better have a crack on your regional or national executive – you will broaden your perspective and be a part of progressing our industry. There is much to be gained by time invested with Master Joiners.

SIX Risk and Resilience. The Staples Rodway Baker Tilley presentation at conference gave some insight into risks that exist with small business. Practical advice was given on checks and balances, distributed authorities and duties. This area is one that is likely in the too hard basket for many of us. It is an area that would be well worth investing some time and a bit of money into getting systems in place that will protect everyone in your organisation. Trust is not a control. We have all been exposed to risk recently in the form of a worldwide pandemic. One of the risks has been financial viability and liquidity. We are all busy now and with that profi table – this is a time to build resilience with some reserves and to refl ect on the strategies that were required to keep people employed and business afloat during and following lockdown. There are operational risks too related to work we produce and there are many regulations to have awareness of and comply with. Gas regulations, appliance ventilation requirements, weather tightness, and building code compliance. So, my parting thought on this is one is making sure you avoid the risk of supplying noncompliant joinery. We have a fully tested suite with JMF and all that is required is to build as per the manual and apply the tags. A no brainer really – why wouldn’t you?

Accepting that there will always need to be change. FIVE Progression. The status quo is comfortable and there are times when consolidation and “if it isn’t broke, don’t try and fi x it” apply. But the last video rental store has just closed and I’m probably one of the few that still have a cassette tape collection. The challenge when a new idea comes along is to not begin by thinking of all the reasons to not do that thing. Even when the ship has been righted, if it stays at anchor you won’t get very far. There is a world of opportunity out there and it’s often the early adopters that prosper the most. What happens if the competition progresses and we don’t?

Excellence Awards Supreme winners Gary and Jo Firman. Honorary life members Gary Turner and Peter Leith.

FOUR Train for the reality of

now and for the future. How many geometric stairs do you build? How many people in your organisation work on the factory floor compared to those at a computer in an offi ce? Which group are we training and recognising as qualified professionals? Do you still have a spindle moulder? What should new recruits for your team look like, your next apprentice? Does the makeup of your team reflect the population? Diversity of gender, thought, backgrounds, ethnicity should be something our industry is paying urgent attention to. Has technology changed the way you do things? Where in your organisation are the skills shifting to? The government is changing the way vocational education is governed, managed, and delivered. This is the time to push and have a voice for what the reality of skills required in our industry is and adapt training and apprenticeships to refl ect that and what we expect the future will hold.

THREE Engage with talented and knowledgeable people. Bring them in and use their expert skills to help you. Raise the bar in your organisation with advisors, consultants, and coaches. Business plans, sales coaching, Lean continuous improvement, strength-based coaching as well as legal and fi nancial advice can all be readily accessed and often there is funding available. It may not be about growth, it could be increasing resilience, minimising risk, identifying easy to track production indicators, or building a business that is easer to transition

ten things (cont)

out of one day. Often experts present at regional Master Joiner events. The Master Joiner online Webinar series and Professional Development programme have covered off many of these topics as a taster of what can be gained and there is more to come soon. You can’t expect to be an expert in everything. Be great at what you do and use talent from others to help you achieve.

TWO Look after your people. Engage with them, ask them if they are happy in their work, are they worried about anything? are they interested in any other roles within your company? Listen. Keep them in the loop, tell them where the business is going. Feed the culture and make it a positive one. I have been dealt some tough lessons recently and have needed to take a good look at what sort of a leader I’ve been. Covid and lockdowns have increased stress levels and we are time pressured. Beware, looking after your people is not something to leave on auto-pilot, make sure they feel special and appreciated, be life friendly.

NUMBER ONE.The greatest strength that we have as a membership organisation is our members. So, at the top of my top ten is Don’t go it alone. I am a Liverpool FC fan. The club’s fans adopted “You’ll never walk alone” by Gerry and the Pacemakers as their anthem. I have visited Anfi eld Stadium and it is a special place. I wasn’t there on a game day unfortunately, but I imagine that to hear “the Kop” singing that anthem to their players must be an almost spiritual experience. I’ve visited many of the Master Joiner regions to attended events and checked in at factories. What I hear in all the regions is reference to the Master Joiners network. Things like fi nding a piece of board, sharing work when there is insufficient capacity, or someone is a bit light on work, or when there has been a machine breakdown. Often, it is the chance to catch up over a beer and talk about issues with Worksafe, HR, product, subcontractor, or supplier challenges. The saying goes “a problem shared is a problem solved”. We might not have an anthem, but I have found the “human” side of members helping each other and putting aside being competitors inspiring. This peer support and review is what helps lift the standards of our industry by setting Master Joiners members apart from those that are not. Living our Ethics and Standards and conducting business in a way that is for the good of the game. There is a network up and down the country that is only a forum question, an email, or a phone call away from helping solve a problem or off er support.

This has been one of my favourite life chapters. I am going to miss being president of Master Joiners and I look forward to supporting the next president. I would like to acknowledge and thank our National Associate members for supporting our industry, our allied membership organisations for working with us and strengthening our voice, the regional presidents and secretaries for glueing everything together, the rest of the executive, advisory, and Ian Lothian for being on the bus and governing our progress. Our strategy leads Myles, Nathan, and Rueben have their respective elements by the scruff of the neck and I look forward to the objectives they will lead and achieve. A special nod in the direction of Anthony Neustroski who championed much of the progressive thinking we have adopted. I am proud to have carried on where you left off Anthony. Last but by no means least, thank you Allison Delaney our Operations Manager whom we presented the brief to help guide our organisation in thinking more strategically and you have delivered. Allison has achieved a tremendous amount and empowered those around her to achieve as well.

So that’s it. My hope is that my columns have been received in the way I intended, that they have promoted thought, enlightened, prompted questions, acknowledged the good work, and possibly mildly entertained. If I’ve touched a nerve or sparked a conversation and you’d like to talk more, I’ll be stoked if you drop me a line. paul@leebrothers. co.nz. Thanks for reading.

Go well

Paul Ingram

National President Registered Master Joiners

magazine

The magazine for the joinery, cabinetmaking & kitchen manufacturing industries

Offi cial Publication of the New Zealand Joinery Manufacturers Federation

Editor

Michael Goddard michael@joiners.net.nz

Publisher

Bob Nordgren bob@joiners.net.nz

PRINTERS

DISTRIBUTORS

M

42 Aldersgate Rd, PO Box 27 - 513, Mt. Roskill, Auckland, 1440, New Zealand. Ph: 64-9-624 4680

Joiners Magazine Online www.joiners.co.nz

ISSN 1173-6836

JOINERS Magazine is the offi cial publication of the New Zealand Joinery Manufacturers Federation. It is distributed to members of the joinery, cabinetmaking and kitchen manufacturing industries and is published quarterly in March, June, September and December. Advertising statements or editorial opinion are not necessarily those of the publisher, its staff , the New Zealand Joinery Manufacturers Federation Inc., or their executives, unless expressly stated. All articles printed in JOINERS Magazine are subject to copyright and cannot be reproduced without the express consent of the Publisher or the authors therein. Advertisements and articles are accepted without liability as to the accuracy or otherwise of the factual matters represented.

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Apprentice Awards p.24

Awards report

The Master Joiners Conference and the Annual Excellence Awards for 2021 held in Hamilton are the centrepiece for our June issue which shows all the winners and a feature on the Supreme Award winning staircase from Firman Joinery. The fi rst conference since Invercargill two years ago, was a real success run from the Claudelands Events Centre – an ideal venue. We welcome a new President of the NZJMF in Andrew Reilly and thank departing president Paul Ingram for his energetic and incisive leadership. I look forward to hearing where the next Conference will be held in due course.

Not only is this year the 75th anniversary for well known machinery supplier W & R Jack Ltd but it also marks the retirement of owner Robin Jack. There is a commentary from him which I’m sure many will want to read, in this issue. An interesting feature (and one we do annually) is a look at the ever evolving technology of edgebanders with contributions from all the leading suppliers. It always amazes me how they continue to innovate with new and better ways to edgeband product.

An interesting item is a look at the latest in furniture fittings and connectors. This is an often forgotten part of the cabinetmaking and furniture industries. We have a pictorial on some of the latest in this fi eld. Speaking of cabinetry, we also have a look at the latest in drawer systems now available from some of the leading suppliers. Some really interesting product here.

Of special note is the editorial from the NZ Engineered Stone Advisory Group. This addresses the latest developments in the engineered stone manufacturing sector and for those involved in it, a worthwhile read. This issue is in fact very much a full on one with lots to read and digest. As we head into winter things still look very promising for all those in the industries we cover. Here’s hoping the issue of supply works its way through quickly

A delight working for Blum

Well known amongst architects, designers and those in the kitchen trade, Moira Smith from Blum NZ recently retired after some thirty years in the job. Bob Nordgren from JOINERS Magazine spoke with Moira about her time with Blum.

Moira joined Stu and Mel Sanders at Sanco NZ Ltd back in 1991 as they had the agency for Blum in those days. “I started out working in the offi ce at their Rosebank Road address not far from where Blum is today”, Moira recalls. “Part of the job was to record all sales, which had to be done manually in a docket book. How times have changed!” In 1998 they decided they needed a dedicated rep calling on all the architects and designers. “I piped up, let me do it, and they agreed, so off I went in the company car with the expense account to visit architects and designers all around the North Island. It was the start of a love aff air with the job.” She was Blum’s sole architect and designer rep until approximately three years ago when she started working very closely with her friend and colleague Kate Ward, who is to be Moira’s replacement.

In what is no doubt a competitive world, how did you survive?

I think the main thing was a passion for the product. This was helped by the short range of Blum product - hinges, drawers and lift systems – which enabled me to specialise and focus when I saw the architect or designer. I quickly came to realise how to interface with who I needed to see. For example, architects like you to be timely, and knowledgeable while designers want you to be informative and kept up to date with new products and literature. Rather than just presenting a brochure, I have always taken working models around with me, be it a hinge or a drawer or whatever, heavy work, but worth it. It helped to demonstrate the use and quality of the Blum product. Above all, I never cold-called; I always made an appointment and called when I had something new or interesting to talk about.

Around 2010 Mel and Stu at Sanco decided to move on, and Blum in Austria decided to set up shop on their own here in NZ. What did that mean for you?

Blum have always been a great employer to work for. It’s a family-owned operation, and they made you feel like you were part of their ‘family’ even though New Zealand was many thousands of miles away from their base in Austria. It was no diff erent when they established their own operation in 2010 just down the road from Sanco’s old site in Rosebank Road. They bought in Mike Hawkins as their Managing Director, who had also worked for Sanco when they had the SCM agency. No jobs were lost, and we all felt much reassured. For me, it was business as usual but with the confi dence of the direct backing of Blum.”

Thirty years is a long time. What were for you in terms of product the most signifi cant developments in that time?

The big change was undoubtedly the emergence of the full extension soft close drawer systems. It transformed storage in the kitchen. Of course,

Moira Smith

that is not to say the evolution of the humble hinge, with integrated soft close and the exciting electrically driven SERVO-DRIVE for both drawers and lifts, have also had a signifi cant eff ect as well.

Blum is an internationally based and highly regarded company. What opportunities did that provide?

I had the opportunity to travel to some of the famous trade shows such as Interzum, Eurocucina and AWISA, which really opened my eyes. Some were a bit daunting for the fi rst time, size wise and in some ways, some of the designs were not always practical but spectacular, especially Milan, which is considered to be the design capital of the world. The best part was the Blum Factory tours, which took place prior to the Eurocucina fair. So many of our Cabinetmakers and Designers have made the commitment to travel to the other side of the world to see our production facilities in Austria. Locally, of course, there was the NKBA and Master Joiners Conferences over the years which kept me in touch with local industry developments. For me, it was the people I met that helped shape the way I thought.

How would you sum it all up?

It has been a delight to work for Blum. Every part of the process, from the joiners/cabinetmakers through to the designer, the architect and of course, all those at Blum, has been important to me. Blum off ered me the opportunity to meet a great diversity of people, and being able to work through to the age of 65 has been a privilege, I think. Being involved in the kitchen industry and making sure people were looked after wherever it may be has been a big part of my life, let alone my job. I’m now really excited about the next chapter in my life.

Jacks celebrate their 75th anniversary

The last weekend in April kicked off a year of celebration for Jacks who mark 75 years in business. The Jacks team and partners spent a long weekend together enjoying a wide range of activities in the Nelson and Tasman region. At a celebratory dinner Robin Jack looked back at the previous 75 years of the company from humble beginnings as saw doctors in Wellington, and including a hands-on demonstration of one of the company’s fi rst ever products. There was a chance to look forward too, with Robin Jack’s retirement announcement being recognised, and a public hand over to incoming CEO Richard Bealing. Further 75th anniversary events, including a signifi cant in-house exhibition, will take place during the next 12 months.

www.jacks.co.nz

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Allegion host Auckland JMA

The Auckland chapter of Master Joiners recently held their AGM at the new Auckland home for mechanical security manufacturer Allegion in Rosebank Rd, Avondale. It was a good opportunity for members to go on a guided tour of their impressive, purpose built facility after their meeting. Allegion these days are known for some thirty brands including Schlage and Brio.

Show stands prove popular

Master Joiners Conference 2021 - this year’s trade stand area used for breakfasts and other breaks during the Conference was fully subscribed with some 19 stands from trade suppliers. Here are a couple of examples.

Blum CONNECTS

your interactive interzum experience

Interzum; the largest furniture trade show in Europe. Every other year in May, Blum New Zealand sends a selection of staff members to Europe to join a handful of our customers for the hands-on and innovative experience. But in 2021, travel to Europe was out of the question.

Blum CONNECTS is our way of keeping you in touch with the latest product innovations and concepts from us – anywhere in the world. Gain new insights into the world of Blum products with our Interzum highlights and hear from the creators themselves. With Blum CONNECTS, you’ll meet MERIVOBOX, reveal REVEGO and discover Digital Technologies!

Sign up online and fi nd out what all of the fuss is about with Blum CONNECTS! www. blum.com/connects

On Saturday May 15th, 2021, Taranaki Master Joiners gathered to celebrate 50 years of Master Joiner excellence. Held at the Plymouth Hotel, a cabaret show put on by the New Plymouth Operatic Society was enjoyed by all who attended.

Bryan Frank, President of Taranaki Master Joiners felt humbled to see several attendees driving long distances to participate in the celebrations. “It was a pleasure to see those who travelled from afar”, Bryan said; “Taranaki members appreciate that eff ort and participation, which included former Members and suppliers and Sponsors from across the North Island. Despite the busy times, Bryan Frank with his team, Stretch and Fay Rice worked diligently planning, communicating, and preparing for the celebrations. The AGM was held on the Friday night before the big event where Rhys Powell was presented with a trophy thanking him for his work on behalf of the region by Bryan Frank. Rhys Powell was further presented with life membership for his contribution to the region. Bryan Frank had Master Joiners National President; Paul Ingram (also in attendance) present the award to Rhys during the festivities. Rhys was certainly taken by surprise and later said of the award “A sly move by the committee, not sure how that got past me, that is for sure, very surprised”. He went on to say; “Being involved with Master Joiners, you get the friendships and the business knowledge, the sharing is valuable in business and in joinery practice. Rhys started out his apprenticeship with Jones and Sandford, (also members of Master Joiners) and appreciates the value of giving back, he is keen to see more of the younger joinery practitioners add to what has been achieved in the region.

It was also with Jones and Sandford where Graeme Paul trained as an apprentice. Graeme Paul is well known as the Taranaki Secretary, and formerly a Taranaki President, having served the profession in his own business, retirement meant he was also able to continue to contribute to the profession. Graeme is now retired from his Secretary role. The Taranaki Master Joiners extend sincere thanks to Graeme for his steady guiding contribution.

While the joinery profession looks and feels similar all around the country, it is getting along to the Master Joiner meetings which tell the story of what the value of membership is all about. Individuals in their own way can contribute as much or as little as their time allows to advance the profession in the region as demonstrated by Rhys Powell, Graeme Paul, Bryan Frank, and we know there are more of you in Taranaki who have contributed, shared and served the profession.

Congratulations Taranaki on this milestone and to all those who have contributed over the 50 years. Certainly, there is more to do and many hands make light work … welcome to the next 50 years in Taranaki and welcome to the new members In-House Kitchens, and Mode Kitchens, from New Plymouth.

Taranaki Master Joiners sincerely thanks Blum NZ, Hettich, New Plymouth ITM, Laminex, Hafele and NZ Panels Group for supporting the Taranaki Master Joiners 50th celebrations.

Bryan Frank, Rhys Powell and Paul Ingram. Joiners on the dance fl oor.

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Hafele welcome Simon Lount back to the team at Hafele New Zealand. Many of you may remember his familiar face … Simon previously worked with Hafele New Zealand from 2005 - 2018, before making the move across the world to join the team at Hafele’s head offi ce in Nagold, Germany. After spending three-and-a-half years looking after Trade Partners across the world, Simon has now returned to Hafele New Zealand in the role of General Manager - Sales and Marketing.

Simon can be contacted at simon.lount@hafele.co.nz

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Hutchco relocates

We are excited to share with you that from late June 2021 our warehouse and office will operate from our newly built facility in Higbrook east Tamaki, Auckland. In just over 3 short years and with the support of our loyal customers, we have outgrown the multiunit site that has housed Hutchco for the past 20+ years. We have an expanded range of colour matches and off erings that are continuing to grow, the newly built multi-purpose facility in Highbrook offers more than double the storage capacity. As announced in March, we installed a custom built multi-blade calendar machine, designed to custom slit standard rolls and calendar cut 275mm master rolls, we are now nearing the end of the commissioning phase and the new facility gives us the space to take this service to the next level.

Check out www.hutchco.co.nz for further information and updates

Marble Marquinia, was selected as the hero stone for the space to create a certain grandeur and luxury.

An eclectic connection

The Archant Showroom is now open, and provides an interior design retail experience in down-town

Wellington.

Choosing to collaborate with VidaSpace - a designer timber and veneer supplier - instantly created a space that is a distinct destination for Wellington's architectural and design community. Nestled at the bottom of College Street in Te Aro, this showroom embraces the natural and the new through an eclectic connection between VidaSpace' timber and Archant Stone, all under the same showroom roof.

The design was led by Dorian Minty and his team at Studio Pacific Architecture. With an aim to create an 'award-winning' space which was not to be just a showroom, but a meeting and social space that Wellingtonions feel truly connected to. Oozing with collaboration and full of experience-driven displays, the showroom allows designers and architects to not only see and view the product, but experience the product.

Marble Marquinia, was selected as the hero stone for the space to create a certain grandeur and luxury. This deep and moody marble colour is a replication of the Spanish Nero natural granite which while beautiful, boasts the uncompromising functionality of a porcelain. To further dramatize the space, large-scale 1 metre square tiles clad one side of the wall, creating a brilliantly eclectic eff ect with the dynamic range of rusted metals, gold marbles and cement like porcelain colours.

While the space is dramatic and large-scale, no detail has been missed. The showroom features a centre sink unit, fabricated entirely out of Archant Porcelain with detailed mitred edges and an integrated porcelain sink. This unit is at the centre of any design conversation and showcases a selection of Archant's state-of-theart food preparation sink stations by Franke. The beautiful details of these sinks and accessories are a real celebration of an intense attention to detail and quality in product design. And of course, the Archant Handle collection is displayed in a downsized manner of the stone samples. By fi tting the handles to 300mm square boards, the displays featuring a range of modern and traditional designs in brass, black, anthracite, nickel, antique brass and other fi nishes.

It's an indelible experience that this showroom aims to create ... a true Wellington retail experience which is endowed with the quality of Archant's many European design-houses off ered to the New Zealand market. So, we invite you to visit the new showroom and experience the Archant diff erence for yourself.