MTAWA MOTOR December 2022

Celebrating the life and work of Doug Kerr

Welcome to MTA WA.

Did you know by being MTA WA members, not only do you enjoy preferential merchant rates on your EFTPOS, but you also have access to a Commonwealth Bank Relationship Manager to look at every aspect of your business to ensure you have just what you need to succeed.

So why not take advantage of your membership...it could be paying for itself. To find out how Commonwealth Bank can help your business move forward, contact MTA WA on 08 9233 9800 or email enquiries@mtawa.com.au and they’ll put you in touch with a Commonwealth Bank Relationship Manager.

Things you should know: Eligibility, terms and conditions and fees apply. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre. Your association may receive a referral fee from Commonwealth Bank of Australia for each successful referral (excludes existing customers) on eligible Business Banking products and services. Referral Fees are not payable on referrals from existing relationship managed Commonwealth Bank customers.

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TOUR SHOWS AUSTRALIAN EV TARGETS UNREALISTIC

The Federal Government is looking to significantly accelerate the uptake of electric vehicles (EVs), releasing its white paper titled “Australian Electric Vehicle Plan” in late September. The discussion paper is intended to raise a series of scenarios through which government, industry and local communities can work collectively on a series of initiatives designed to lessen and eventually remove around 18 percent of Australia’s CO2 emissions created by the car, truck and transport fleet.

The MTA WA absolutely agrees with the goal of reducing emissions produced by the transport fleet and is committed to increasing the uptake of EVs. However, this transition must be done using accurate data and realistic targets.

The Federal Government has stated that it believes Australia can achieve a target of 89% of all new vehicles to be electric by 2030. However, while this maybe considered an appropriate aspirational target, based on the experience of much more advanced countries than Australia, this target is simply unobtainable. And here’s why:

• Australian annual new car sales of just over 1 million units, represents 1% of global sales.

• EVs represent just over 2% new car sales. Currently in Australia there are less than 40 model choices of EVs compared to over 200 in Europe.

• There are currently only five EV models priced under $60,000. By comparison, S&P Data reveals that in June 2022, the average price paid for an EV or

PHEV in the USA was US$66,977 or AU$101,000.

• The weighted average price of Pass/ SUV/LCV sales from Jan-Oct22 which represents 859,953 sales in total is $52,345.

• In round figures, sales of vehicles under $50,000 represent 58% of the market.

• Seven of the top ten cars sold were SUVs or utilities, with the top two places going to Toyota’s Hilux and Ford’s Ranger.

So, with the data listed above we start to see the problem. EVs are too expensive to meet the majority of consumer’s needs, and Australian consumers continue to prefer utilities and large SUVs, neither of which are currently available in EV variants in this country. And yet despite these results, politicians continue to quote targets that are simply unachievable without a substantial shift in support mechanisms.

In September this year I, along with my fellow CEOs from State MTAs and Chambers, undertook a study tour of Europe and the United Kingdom to look at how the leaders in the transition to EVs had managed the process and to gain a better understanding of the changing landscape that zero and low-emission vehicles (ZLEVs) are likely to bring to the automotive industry in Australia.

The delegation visited automotive industry associations, individual repair shops, dealerships, manufacturers and met with policy makers across Norway, Sweden, the Netherlands, Germany, and

With MTA WA CEO Stephen

THE FEDERAL GOVERNMENT HAS STATED THAT IT BELIEVES AUSTRALIA CAN ACHIEVE A TARGET OF 89% OF ALL NEW VEHICLES TO BE ELECTRIC By 2030. BASED ON THE ExPERIENCE OF MUCH MORE ADVANCED COUNTRIES THAN AUSTRALIA, THIS TARGET IS SIMPLy UNOBTAINABLE

the UK. The level of engagement was, by any measure, broad and detailed enough to provide a basis through which the motor trade associations could take an informed position to their members and to government.

Gold standard

Norway is held up as the gold standard when it comes to leading the world in transitioning to low and zero emission vehicles. However, there are a number of factors in the Norwegian experience that sets it apart from Australia, effectively ruling it out as a realistic benchmark on which to measure our success.

Norway is the beneficiary of a sovereign wealth fund holding in excess of $AU1.2trillion in assets, making it one of the world’s largest funds. The Norwegian government uses this fund to assist the country to move towards zero emissions by 2050 and is also in the unique position of being in a net asset position, meaning the government’s total financial assets exceed the total debt.

Norway also generates all of its energy needs from renewable sources such as hydro, wind and solar which is far more feasible than it is in Australia because of its relatively small physical size and a low population of 5.7 million.

In 2021, 64.5% of new passenger vehicle sales in Norway were EVs and yet only 15% of the total vehicle fleet is EV. Norway currently commits $AU2.9billion per annum towards subsidies and concessions for EVs and has consistently been doing this since the 1990s. These legislated measures include lower road taxes, the removal of import tax and VAT (25%), free parking and exemptions on road tolls. The government has also introduced higher toll and registration fees to penalise drivers who use ICE vehicles.

It is interesting to note that the average age of a vehicle in Norway is 18 years (by comparison Australia is 10.5 years), which is indicative of consumers holding on to their ICE vehicle as a second car.

EV range anxiety has been replaced with queue anxiety as large line ups are commonplace at public charging points, particularly in holiday regions. This is also one of the reasons that Norwegians are holding onto their

ICE vehicles to avoid queues during holiday season.

During the early stages of EV adoption, many public charging points were either free or low cost, making it very attractive for EV owners. As world energy prices are increasing, the cost benefit of an EV is being challenged and evidence is emerging that charging vehicles at public stations is not considered economical with a preference to now charge at home.

The UK’s What Car review service released the results of a test comparison very recently showing the costs of operating an EV against its direct ICE alternative with surprising results that back up the Norwegian experience.

What Car took a BMW i4 M50 (EV) and a BMW M4401 (petrol) and drove these two vehicles from London to Leeds. The EV variant used 83.68 kWh for the trip costing £57.73 while the ICE variant used 26.19 litres costing £52.09 a £5 difference in favour of the ICE vehicle.

What Car then switched to two Peugeot models, an e-208 and an ICE 208 for the return leg. The e-208 required a top up charge during the journey as it didn’t have the range, using 59.37 kWh and the overall cost was £40.97. The standard ICE version consumed 15.96 litres for the trip at a cost of £31.90, a £9 difference in favour of the ICE vehicle. Considering the additional cost in purchasing the EV variants, the argument that EVs are cheaper to operate simply cannot be maintained in these circumstances.

Looking at the other countries visited and reviewing their success in EV adoption in the table below provides an interesting picture.

Whilst the growth in EV sales across the board is encouraging, the total fleet size remains very low, indicating that more needs to be done if there is to be a substantial change.

For Australia, there are a number of key issues that the Federal Government must consider as it

develops its National Electric Vehicle Strategy.

The first of these is to address the regional and geographic challenges that are unique to Australia. EVs are very efficient within the urban environment but it is an entirely different case in regional Australia. Infrastructure that supports the use of EVs is critical and our experience in Europe has shown that Australia needs around one public charging station for every 10 EVs and charging banks of between six to eight chargers every 50 to 75 kms on major roads and highways.

The installation of low capacity chargers has inhibited EV growth across Europe and they have commenced upgrading to more powerful (350 kw) charging facilities. This in itself will challenge regional power grids and consideration must be given as to how these charging stations are to be powered, recognising that having charging stations powered by diesel, gas or coal powered generators defeats the purpose of electrifying the fleet.

Cost remains an ongoing challenge with the price differential between an ICE and EV mid-size car being around $30,000. Politicians are often quoted as saying that as supply increases, cost will come down. However, the experience in

vale Fred Harry

Europe does not support this notion.

When comparing the drive away price of vehicles on display in Europe with the same models available in Australia, there simply is not a substantial difference. The only effective way to reduce costs is to increase the level of subsidy in acquiring and operating an EV.

One key initiative available to the Federal Government, consistent with policy used in other modern economies, is the introduction of mandated emission targets to encourage OEMs to supply EVs to Australia. Without these targets, there is little incentive for OEMs to introduce new models, particularly when demand for EVs is so strong in markets closer to the OEM’s manufacturing facilities.

The cost of power is critical to the successful uptake of EVs and we saw across Europe, as power costs are rising, the appetite for EVs is waning.

One lesson that we took away from our time with BMW in Munich was their strong belief that you are better to stand on two legs rather than one. In other words, Australia must have a multifacetted approach to lowering emissions and to place all our environmental eggs into the EV basket is folly.

BMW is making substantial gains in the area of hydrogen fuel cell technology and this must be a part of our longer-

hydrogen.

So too are the advances being made in very low emission combustion engine vehicles and exciting new developments in petrol and diesel hybrid technology. The recent announcement by Porsche that they will be building an eFuel Plant in Tasmania producing 100 million litres of carbon neutral eFuel per year from 2026 is a good example of this.

Finally, the Australian Government’s strategy provides the opportunity to align all states and territories in the application of legislative measures to drive the growth of low emission vehicles, understanding that fragmentation of policy across the states and territories will only hinder the achievement of targets.

The future holds enormous opportunities and a number of challenges and the MTA WA will be working hard to communicate to government and motorists the importance of a well-considered, balanced approach to shaping the future of transport in this country.

I am saddened to advise members of the passing of Fred Harry who passed away in October at the age of 95. Fred was the CEO of the MTA WA from 1949 through to 1987, an incredible 38 years of service to the automotive industry here in WA. Following his retirement Fred remained interested in the work of the MTA WA and we were honoured to have him attend the 2014 President’s Dinner.

Pictured are our longest serving CEO Fred Harry, longest serving president Pat Browne, Peter Fitzpatrick, CEO for 11 years and current CEO Stephen Moir who has completed 12 years.

term future, particularly considering Western Australia’s potential to be the leader in the Asian region in producing green

BMW IS MAKING SUBSTANTIAL GAINS IN THE AREA OF HyDROGEN FUEL CELL TECHNOLOGy AND THIS MUST BE A PART OF OUR LONGER TERM FUTURE, PARTICULARLy CONSIDERING WESTERN AUSTRALIA’S POTENTIAL TO BE THE LEADER IN

THE ASIAN REGION IN PRODUCING GREEN HyDROGEN

The Spirit Super MTA WA 2022 Automotive Awards, held at Crown Perth on the evening of Saturday August 20, was an outstanding success. Over 430 business leaders, owners and automotive technicians celebrated the best of the best in WA’s automotive industry at a magnificent gala event.

DiaMoND SPoNSoR

GolD SPoNSoR

SilVER SPoNSoRS

Small Business Development Corporation

With thanks to the sponsors who made the 2022 Awards possible

Congratulations finalists

Designed to showcase and recognise the achievements of the people who make our industry great, the 2022 Awards built on and surpassed the success of the inaugural 2019 and Covid impacted 2021 events.

Master of Ceremonies was again host of 6PR’s afternoon show Oliver Peterson and in his welcoming speech, he acknowledged the challenges the industry had faced over the past few years, and continues to endure today.

“This is the industry which keeps Western Australia moving and which contributes billions to the State’s income and thanks to our undefeatable

grit, we continue to perform strongly,” Oliver said.

“But it’s also an industry with a lot of heart we’re competitive but we also look after one another and tonight is our opportunity to come together and celebrate the accomplishments of some outstanding people,” he said.

The response from the industry to this year’s awards was overwhelming with more than 90 outstanding submissions received across the six categories.

“Whether you are a finalist or a winner, you can be justly proud of the fact that you represent the best of the best,” MTA WA Group CEO Steve Moir

told the assembled audience.

Reflecting on the ongoing conversation regarding electric vehicles and the “interesting forecasts about the uptake of these vehicles”, Steve reiterated the view that the industry was best placed to provide accurate information to governments, without an agenda, about realistic targets.

“The MTA WA is absolutely committed to the transition to low

both the State and Federal levels

Doug Kerr, Chair Shacks Motor Group

Amanda Lombardi, General Manager Lombardi Bros.

Edward Geshcke, COO Eagers Automotive

CJ Jayasinghe, CEO Westside Auto Wholesale

Andrew Wade, Owner Wade Fleet Maintenance

particularly of electric vehicles,” Steve said.

“We are looking forward to working closely with both the McGowan and Albanese Governments as they develop their policies on the future shape of transport in Australia, ensuring that all Australians have access to cleaner, greener vehicles,” he said.

One of the evening’s special guests was the Hon Patrick Gorman, Federal Member for Perth and Assistant Minister to the Prime Minister.

He spoke about the Federal Government’s aspirations for improved environmental outcomes, including a faster uptake of electric vehicles, and acknowledged the role industry leaders such as the MTA WA would play in shaping these policies.

Commenting on skills shortage in the automotive industry and the need to be prepared for future challenges, Patrick said the MTA WA was more than “pulling its weight with a record number of apprentices trained this year as well as being the only provider in WA delivering training in Electric Vehicle (EV) technology.”

Acknowledgement

Given the depth of talent in all categories, shortlisted finalists were recognised as they approached the stage to receive their framed certificate of acknowledgement with Oliver Peterson highlighting their significant contributions to the industry.

Following an outstanding three course meal from the kitchens of Crown, and with several tables in the room now gracing the commemorate Award plaques, the evening took a more social turn.

Perth-based Peter Rowsthorn, one of the icons of Australian comedy, entertained the assembled audience with amusing tales from his career in television, particularly his role as Brett, the long suffering husband of Fountain Lakes hornbag Kim in the well loved Kath and Kim series.

Uproarious laughter was soon followed by special dance moves as ‘Murphy’s Lore’ took to the stage and belted out their repertoire of classic rock and pop.

The generosity of the WA automotive industry was also in evidence with an outstanding array of memorabilia on offer via a silent auction with all proceeds donated to ‘Wheels for Hope’, the motor industry foundation providing muchneeded wheelchair accessible transport solutions for families in need.

The Automotive Awards are a testament to how much the MTA WA values its outstanding members and the industry it represents. Congratulations to all finalists and winners and thank you to all the members who made the evening such a memorable occasion.

A lifetime dedicated to the motor industry

AND PICTURES : PAUL ROBERTS

As a highly talented sailor growing up where the Swan River meets the Indian Ocean, Doug Kerr could easily have allowed his passion for being propelled by the power of the wind to take him to the highest levels of the sport.

However, as they say, blood is thicker than water and, as the son of Pat Kerr, mechanic, Service Manager, Sales Manager and eventually Dealer Principal of Shacks Motors Fremantle, the motor industry certainly flowed through Doug’s veins.

As Shacks celebrates its centenary in 2022, it seems only fitting that Doug Kerr, now 77, should be the inaugural winner of the MTA WA’s prestigious Industry Recognition Award an accolade he describes as humbling and one that gives him great satisfaction.

As Chair of the Shacks Motor Group, MTA WA Lifetime Member Doug Kerr is still involved in the running of the ever expanding business and his passion for the industry, as well as his enthusiasm for sailing, is still as strong today as it was when he first joined his father on the showroom floor back in 1969.

And while Doug is still very much involved, the third generation of the Kerr family is now responsible for Shacks’ next chapter with daughter Jodi the company’s Managing Director.

“We share the same values and ideals and while I’m still a sounding board for Jodi because of my knowledge and connections, it’s Jodi’s youth and energy that will take us into the future,” Doug says.

Things could have looked very different for Doug. A qualified Accountant, he had been working for

DOUG KERR, THE INAUGURAL WINNER OF THE MTA WA’S INDUSTRy RECOGNITION AWARD, WAS BORN INTO THE SHACKS BRAND. HOWEVER, HIS LEGACy IS SO MUCH GREATER THAN BUILDING ONE OF WESTERN AUSTRALIA’S LEADING DEALERSHIPS

WORDS

FEATURE / DOUG KERR

water meter manufacturer Dobbie Dico Meter Co and after his compulsory two years of National Service, including a stint in Vietnam, returned to that company as Assistant Manager in 1969.

Unsurprisingly, cars had always played a huge part in Doug’s formative years and the draw to the industry was to prove too strong to resist when the opportunity to join his father at Shacks came about in August 1969.

“When I finished my CPA in 1966, I was pretty happy about that and I could have pursued a different career,” Doug reflects. “However, I think sales and the motor industry was always in my blood.”

“I was always heavily involved in playing around with cars.

“I remember going with my father in 1960 to pick up the remains of two curved dash 1903 Oldsmobiles to restore and I did all the timber framework and built the bodies, which I really enjoyed, while dad did all the mechanical work.

Career begins

Starting his industry career as an assistant new car sales manager at Shacks proved to be the launching pad for greater things as the expansion of the Shacks empire began to take shape in 1972 with the acquisition of Nottle Churack, the Holden dealership at Naval Base.

Renamed Shacks Cockburn, Doug became one the youngest Holden Dealer Principals in Australia.

“It was an exciting time and we had some fantastic sales guys and a good accountant who had previously worked with us at Fremantle before leaving to have a baby, and with that team we began to build a great business,” Doug says.

He describes having a great team and “looking after the people who look after you” as the backbone of the business he has overseen for half a century and he proudly cites the fact that Shacks have never failed to be included in Holden’s Finest 50 Award for the top 50 dealers in Australia.

Doug is renowned for his dedicated advocacy work for the betterment of the motor industry and the beginnings of this passion can be attributed to some of the practices he witnessed in the early days of his career.

“There were a few unprincipled operators in 1970s and 80s there was also the so called ‘flag warranty’, which some dealers used to absolve responsibility once cars were driven ‘under the flag’ and out of the yard.

“We got to the stage where consumers didn’t trust a lot of the used car dealers and we were all being tarred by the same

Motoring history custodian

Doug Kerr has enjoyed restoring a number of very special cars and bikes over his lifetime, but when pushed as to which is his favourite, he answers immediately.

“It’s usually the one you’re driving at the time, but my favourite would have to be the 1903 curved dash Oldsmobile because that was the first car dad and I restored together and it holds a very special place in my heart,” he says.

Another notable car in the collection, and one that Doug describes as a lethal machine, is a 1930 BSA three wheeler sportscar (one wheel at the back and two at the front, powered by a 1021cc air cooled motor) in which Allan Tomlinson (winner of the 1939 Australian Grand Prix and the only West Australian to do so) learnt to drive in during the mid-1930s.

Other cars include several De Dions, a 1913 Model T Ford, an MG TC, an Aston Martin, a 1953 Lambretta (recently restored with the help of two of his grandsons) and, almost inevitably, a Holden 48 series plus a HZ Kingswood.

“When I was working at Dobbie Dico Meter Co in around 1965 I brought in a casting for a BSA dad and I were restoring as they had a foundry,” Doug says.

“When I told the owner WFS (Bill) Bardon what it was from, he told me he had a 1913 Model T Ford in his Maylands backyard. Bill had bought it new in 1913 and took his bride on their honeymoon in it but it had sat deteriorating and unused in the backyard of his house since just before WWII,” explains Doug.

“Well the cylinder head had been removed and the engine was full of water and, really, it was pretty buggered but we brought it home, restored it and we are the second owners of a 1913 Model T Ford which is pretty remarkable.”

“I consider myself as a custodian of history for once these old machines have been brought back to life, there’s half a chance that they will survive forever,” Doug says. “For example, the T Ford could just have easily ended up as scrap metal and that piece of history would be gone forever.”

brush,” he says. “There was definitely a need for a clean up.”

Doug was a member of the Motor Vehicle Industry Board between 2002 and 2015 and during this tenure he was involved in a total rewrite of the Motor Vehicle Dealers Act (1973).

“A small group of us were nominated to review the Act and I got quite involved in that process, probably around about 2012,” he said.

“It had been legislated in 1973 and, despite several amendments over the years, it just wasn’t fit for purpose.

“One of the things I think we did particularly well, over and above improving consumer protection, was to ensure that in order to be granted a license a person had to prove their knowledge of the Act by passing an exam and, secondly, they had to be ‘fit and proper’.

“The MTA WA did a very good job in administering and running courses on the Act and the exam ensured the industry ended up with sales people who knew exactly what they could and couldn’t do,” Doug said.

Reflecting his own approach to employing quality people, Doug was a very

strong advocate of the ‘fit and proper’ clause of the Act.

“This meant the industry was employing good quality people who were well versed with the legislation and in this regard we were well ahead of all the other States,” he said.

He cites the introduction of the three-month statutory warranty, which came about following of “a lot of robust discussion with the Minister for Consumer Affairs”, as another achievement he is justifiably proud of as well as the prevention of deregulated trading hours for Dealerships.

“When the America’s Cup was held in Perth in 1987, there was a political move to have car yards stay open until 5pm on a Saturday,” Doug explains.

“As President of the Australian Automotive Dealer Association in WA, the government of the day assured me that if every motor dealer to a man unanimously agreed to close by 1pm on Saturday the industry could retain that closing time.

“We were able to get that agreement and we have zealously guarded that ever since despite many attempts by subsequent governments to deregulate the industry trading hours.

“I’ve made a lot of friends with employees, a hell of a lot of friends with

customers, with Holden people and industry people in general and I think that’s been a big driver in trying to make the industry better.

“If you’re going to enjoy those friendships then the industry has to be one you’re happy with and proud to be associated with,” Doug says.

With the governance of dealerships now very close to being self-regulated with the majority of people all aiming to maintain very similar high ideals (“to run it any other way has real issues”), Doug feels the industry has finally attained the high level of consumer trust he always hoped for.

Awarded the Time Magazine Quality Dealer of the Year for “outstanding performance as an automotive dealer and valued citizen of his community” in both 1984 and 1994, as well as numerous recognition awards from General Motors and the Fremantle Chamber of Commerce is further acknowledgement of his unrivalled contribution to the industry.

Holden

An inaugural member, Doug was also instrumental in establishing the Australian Holden Dealer Council in 1984 which replaced the Holden Managing Directors Advisory Council. This very successful initiative brought consensus and a much improved relationship between the manufacturer

and those selling the cars as “what was good for the dealers was good for Holden.”

Holden, of course, is no longer with us as a manufacturer, something that Doug says came as a surprise “because all the people I was talking to at Holden were pumping me up all the time saying we were going to be here forever.”

However, despite obvious sadness given Shacks inextricable link with the brand, Doug Kerr the pragmatic businessman wasted little time in securing two great franchises. The Mazda name became linked with Shacks in 2015 and, when General Motors announced their intention to end manufacturing Holden cars in 2020, the Volkswagen and GMSV

franchises were added and are now firmly established on the Shacks Rockingham site.

With the additional portfolios, complemented by Shacks Automotive Paints and the recent appointment as the first Western Australian authorised AC Delco service centre, the future is assured.

Very humble but justifiably proud of his legacy, Doug will spend his “semi retirement” sailing his beloved Etchells, tinkering with his collection of vintage and veteran cars and bikes, enjoying his grandchildren and, no doubt, reflecting on a life very well lived.

“It’s been a long journey, but a very satisfying one and I’ve had a huge amount of fun along the way.”

Boat builder to world class sailor

Doug Kerr began sailing when he was 12 on a Pelican class boat he and his dad Pat built together, the first of several projects the father and son team completed over the years.

“I’ve always loved sailing and got reasonably good at it, winning an Australian title in Cadet Dinghies in 1963 before progressing to other classes,” Doug said.

“I ended up sailing with Noel Robins (2000 Paralympic gold medallist) and competed in various world regattas several times before winning the Soling class Australian Championship with him in 1977,” he said.

Off the back of that win, Noel was appointed skipper of the Ben Lexcen designed ‘Australia’, the America’s Cup challenger in 1977, with Doug part of the nominated crew for what would ultimately be an unsuccessful campaign.

“Unfortunately I contracted hepatitis during our preparation sailing out of yanchep and spent all of May 1977 isolated in hospital while recovering,” Doug said.

In a masterful display of understatement he describes the boat and crew leaving for Rhode Island in June of that year without him as “a bit of a shame.”

He then began racing Etchells, an International class one-design sailing boat, eventually making it to Rhode Island to compete in the 2014 World Etchells Championship.

Now president of the Etchells Swan River Fleet, organisers of the 2024 World Etchells Championship to be held off Fremantle, and still actively sailing, his involvement with this class stretches to 40 years.

“As Mark Twain said, messing about with boats is a lot of fun,” Doug says with a smile.

Doug Kerr (left) sailing his Etchell, Screaming Plum, in the 2013 State Championships with his crew – son Greg Kerr, sheethand, and Luke Paterson, bow. Doug won the States in 2011 and tied for first in 2013.

Shacks 100 years young

2022 has been a milestone year for Doug Kerr and daughter Jodi as they celebrate the centenary of the Shacks name. The fascinating story of the dealership is inextricably linked with Fremantle and features two family names running continuously through its 100 year history Shack and Kerr.

After WWI, Andrew “Andy” Shack returned to his pre-war building trade. While installing a skin press at the Anchorage Butchering Co. in Coogee, he noticed one the firm’s trucks wouldn’t start and, offering to help, quickly identified the problem salt deposits in the magneto and got the truck going. Impressed, Anchorage’s Manager George Atkinson offered Andy the position of Fleet Maintenance Manager and his future in the automotive industry began.

In 1922, the ambitious Andy opened a small repair shop, Shacks Garage, in Adelaide Street Fremantle and in 1923 he expanded to selling petrol from the first electric kerb side pump to be installed in the port town.

By 1924, the Fremantle Council were complaining about the amount of repair work the now nicknamed “Knight of the Blue Dungarees” was doing in the street so he moved to larger premises at 59 Queen Victoria Street, the opposite corner to the current Shacks site. Shortly afterwards he obtained the agency for Overland and Willys-Knight vehicles.

By 1934, Shacks had secured a dealer agreement with General Motors, selling Chevrolets and the Kerr connection was forged with Doug’s father Pat joining as a mechanic.

With two of Andy’s sons joining the business in the early 1940’s and following the purchase of the current Fremantle site, the three Shacks and Pat Kerr formally became partners in 1946. With the birth of Holden in 1948, Pat Kerr became Dealer Principal of the newly named Shacks Holden.

Retiring from an active role in the business in 1975, Pat Kerr’s legacy of outstanding customer service is still very much in evidence today through the work of his son and grand-daughter.

Reflecting on the centenary, Jodi said: “I’m sure Pat and Andy would be very proud that we’ve managed to survive and that we’re still doing the good things that have kept customers coming back generation after generation.”

How it works.

AWARD WINNER / JARRED TERACI

2022 Apprentice of the Year

Jarred Teraci

A passion for cars from a young age led Jarred Teraci into an automotive apprenticeship, and it is now the opportunity to continually challenge himself and develop new skills that fuels his on-going success.

Currently enrolled in a Certificate III in Light Vehicle Mechanical Technology and completing his apprenticeship with RAC Auto Services, Bentley, Jarred was named 2022 Apprentice of the Year at the recent Spirit Super MTA WA Automotive Awards.

Described by his employer as “always eager to have a go”, he has also been recognised for his work effort and initiative with a nomination in the RAC internal ‘Becoming the Driving Force’ award program.

Jarred’s positive approach and highly motivated demeanour was recognised immediately by RAC Auto Services and he was offered an employment contract before he had completed his pre-apprenticeship.

With a reputation for completing all jobs correctly to the best of

his abilities he is also achieving outstanding results in his technical training. Further, Jarred has undertaken ‘stretch’ activities to learn new skills that support the workshop operations, including tasks over and above his normal duties.

“During my time as an apprentice, I have constantly encouraged myself to continue developing my skills and bettering myself wherever I can. I have made a name for myself at the workshop as someone with an ability to deal with certain cars and repairs, and to get jobs done in a very timely manner,” Jarred said.

This young go-getter prides himself on his capacity to deliver a high level of workmanship and his attention to detail is second to none. He believes the exposure of working on a large variety of vehicles and job types has been a terrific advantage on his journey to becoming a fully qualified technician.

These wide-ranging experiences have contributed to his understanding of faults and the relevant diagnostic processes involved. Jarred says that he now has a good grasp on the functions of automotive parts and systems which, together with the knowledge he has absorbed through his training with the MTA WA’s Automotive Institute of Technology (AIT), have equipped him to explain mechanical failures confidently and clearly to his customers.

On a regularly basis Jarred also capably works in the back office, ordering and organising different parts for different vehicles, quoting repair jobs, invoicing customers amongst other tasks.

Jarred believes that the automotive industry is ideal for those who are ‘hands on’ and who need to keep their minds stimulated. He motivates his peers, saying that anyone interested in pursuing an automotive career should not hesitate. “Go for it! The only thing stopping you is yourself,” he says.

Looking to the future, Jarred aspires to complete his light vehicle apprenticeship before signing up for further training in heavy diesel mechanics. Once fully qualified, he hopes he will have expanded his knowledge and experience to a level that will enable him to open and establish a successful business of his own.

2022 Innovator of the Year

Westside Auto Wholsale

A used car selling enterprise may initially seem an unlikely candidate for the Innovator of the Year Award.

However, Westside Auto Wholesale, the largest independent single-site used car dealership in Australia, continues to re-invent the used car selling model and as such is a very worthy recipient of the 2022 MTA WA Innovator of the Year Award.

Boasting an impressive 4.4 out of 5-stars from 3,094 reviews, the business, which employs over 290 staff, found new homes for almost 13,000 quality vehicles in the 2021-22 financial year.

As the first West Australian dealership to embrace a dedicated internet-only digital advertising model with fixed priced marketing, this creative and innovative approach provides customers with a 24 hour, 7 day a week sales option. Customers can start the purchase process through the “buy now” function on the website whether it’s 3pm or 3am.

Given WA dealerships report receiving 27% of enquiries after hours, it is this sort of outside-thebox thinking that continues to fuel Westside Auto’s success.

As well as offering outstanding customer service, range and choice is also at the heart of their continued success. At all times, Westside has anywhere between 2,500 and 3,300 vehicles of all makes, models and price points under the one enormous roof at their Bentley showroom.

As part of this digital only approach, Westside have invested strategically in a state-of-the-art photo booth and interface which allows multiple angle, highly detailed photographs of each vehicle to be taken and uploaded to their website in under 10 minutes.

On a daily basis, Westside will

photograph an average of 70 vehicles producing 1750 images, with minimal staff involvement and no post-processing.

Westside Auto is also the only automotive company in WA to employ a Chief Digital Officer. Luke Manion has championed the digitalisation of many aspects of the business, particularly their “Project Paperless” innovation which aims to achieve the goal of a totally paperless dealership by 2023.

Investment in software and systems to manage, amongst other things, mechanical vehicle inspections and contracts has resulted in a saving of over 50,000

sheets of paper per annum.

“Our competitive edge comes from our forward-thinking leadership team and being agile enough to identify, trial, evaluate, and scale, ensuring our business strategy is a digital strategy,” said Luke.

These sustainable initiatives have been successful thanks to the leadership team’s clear vision and successful execution of the company’s strategic technological pillars, which focus on key operational areas like process efficiency, communication, information and data and, ultimately, the quality of service delivery.

AUTOMOTIVE

2022 Large Automotive Business of the Year

Eagers Automotive

Eagers Automotive is the largest automotive retail group in Australia and New Zealand, with a long and proud history of more than 100 years.

The Western Australian operation consists of 35 dealership across the core business of buying and selling new and used motor vehicles, the distribution and sale of parts, accessories and car care products, the repair and servicing of vehicles, the facilitation of finance and leasing and the management of property investments.

Employing more the 1,500 staff in WA, it is Eagers proactive approach to people management to ensure an outstanding experience for customers that makes the company a very worthy recipient of the 2022 MTA WA Large Automotive Business of the Year.

“Eagers has been through a transformative period over these past two years,” Chief Operating Officer Edward Geschke explains.

“Rather than our businesses operating standalone, we have developed shared resourcing hubs supporting more than one business. This encourages the business to share knowledge, leveraging our operational scale and best practice sharing

“The senior leadership group, including all Dealer Principals meets once a week which means we have engagement across multiple areas of the business This creates a collaborate environment to share various perspectives and to improve and maximize performance.

“We encourage a collaborative approach through transparent communication, the challenging of

ideas and adopting what we call internally an owner’s mindset,” Edward said.

Further to this, in 2021 Eagers WA launched the ‘Learning Together’ program whereby every employee has free access to over 150 Australian Institute of Management courses, from leadership and project management to computer skill improvement.

“The ongoing development of our people is critical. Our focus on people development and growing our people from within is one of our key priorities” says Edward.

In recognition of the long hours worked by dealership personnel, a further recent ‘people-based’ initiative has been revising working hours to be more family friendly a decision with far reaching impacts that was welcomed wholeheartedly by the industry.

This also ties in with the approach Eagers takes with the health and wellbeing of its people, with all leaders having undertaken critical mental health training. “We also invest heavily in ongoing training and development of our sales and service leaders through an internal development program called the SSDP. This program is run by senior leaders and Dealer Principals within the company to develop our culture and values to ensure the investment we place in people development translates to customers receiving an outstanding end to end experience” Edward said.

This is reflected in a number of stand-out achievements over the past 12 months including:

• Ford Presidents Cup for WA

• Bentley Global Retailer of the Year

• Australian Highest Ranked Porsche Dealer

• Kia Aftersales Dealer of the Year

• Best solution to a work health and safety risk Work Health and Safety Excellence Awards 2021

“We are extremely honoured to be recognized as the MTA WA Large Automotive Business of the Year.

It is a testament to the wonderful people across our business that work so hard to achieve superior and rewarding outcomes for our customers, brand partners, local community, shareholders and each other. I am personally very proud to say I’m part of the team at Eagers Automotive” said Edward.

2022 Small Automotive Business of the Year Wade Fleet Maintenance

To keep their customer’s trucks moving and earning money is a simple business model, but one that has paid huge dividends for not only clients of the 2022 Small Automotive Business of Year, Wade Fleet Maintenance, but for the company itself.

Committed to exceeding expectations by focussing on timely repairs and preventative maintenance aimed at avoiding unnecessary downtime, Wade Fleet Maintenance have built their reputation on ensuring their client’s trucks are an asset not a liability.

“If their trucks aren’t earning them money, then they are unable to spend any profit toward bettering their vehicles,” says owner Andrew Wade.

The family-owned business has grown enormously since Andrew first went on the road in 2000 with a toolbox in the back of his Troopie. Now working out of purpose built premises in Forrestfield, the company employs five heavy diesel mechanics, two apprentices, an auto electrician and three office staff.

Over and above the usual range of offerings, Wades also provides a 24 hour, seven day a week mobile breakdown service via two field vehicles, is an authorised inspection station for the Department of Transport and are in the initial stages of establishing an innovative mobile roller brake testing service.

“As far as we know, we are the first business in Western Australia to provide this service,” Andrew said.

“This means that businesses who are unable to justify the purchase of their own brake testing machine can still

access roller brake testing to their fleet.

“Rather than dedicating a driver and time coming to a workshop, we come to them and can brake test their entire fleet on-site, saving time and money and therefore encouraging businesses to test their brakes, arguably the most vital part on the vehicle,” he said.

Importantly, Wades provide complimentary roller brake testing as part of scheduled servicing.

Investing heavily in the environmental credentials of the business has been an important consideration for Andrew Wade.

“Our workshop was built in 2015 to strict environmental requirements that included bunding to store contaminants, a ventilated pit

system, a wash pad connected to a VGS oil and water separator and a commercial solar panel system on the roof,” he said.

“We also employ a high pressure steam cleaner to cut down on chemical degreaser use and an industrial floor scrubber to collect hydrocarbon waste and dispose of it into the VGS unit.”

The business is also heading down the paperless route, recently introducing iPads for all workshop staff. This has dramatically improved productivity and efficiency by eliminating the double handling of paperwork and data entry with everything from service sheets and job cards to purchase orders and timesheets now electronically managed.

“Our focus is continually on growing and improving our business and moving forward,” said Andrew.

“It’s all about providing outstanding service to our customers. We want Wade Fleet Maintenance to be their first point of contact for everything from high quality servicing to complex problem solving.

“We keep up-to-date in a rapidly changing market with the latest industry news, developments and changes and we are committed not only to our businesses’ development but our own personal development as well.

“I strongly believe that improving our business is an ongoing and continuous effort and if we become complacent and comfortable we will be left behind in this ever-changing industry,” Andrew said.

AWARD WINNER / WADE FLEET MAINTENANCE

2022 Automotive Woman of the Year Amanda Lombardi

Amanda Lombardi’s professional life has been inextricably intertwined with her family life, working as she does in the business started by her father John and uncle Fred 50 years ago.

And as a woman working in a male dominated industry Amanda has had to work harder than most to prove her credentials.

As such, Amanda Lombardi is a very worthy recipient of the 2022 MTA WA Automotive Woman of the Year Award for she has not only made her mark in the panel and paint industry but become an indispensable part of Lombardi Investments.

Beginning her journey in the family business at the young age of 16 in what was supposed to be a temporary position, Amanda is now, 26 years later, the General Manager of the very successful Lombardi Bros and Max Green panel and paint shops.

“I had finished my training at business college and had plans to continue my studies with the view to becoming a stockbroker,” Amanda explains.

“I had even been offered a position in a stock broking firm as a personal assistant, but the universe obviously had other plans for me as I took on what was supposed to be only a temporary position at Lombardi Bros prior to a six month holiday to Italy.

“As the years went by, I began to get disenchanted by disproportionate gender representation.

“ I wanted to prove to myself that

I could be of value and I wanted my family to be proud of the fact that I was a woman working very competently in a man’s world,” she said.

Observing her mentors John and Fred on how to run a business successfully in those early days, Amanda says that, just as importantly, she learnt many of the values that would in later years be the cornerstone of her approach to management.

“Some of those values taught were to always value your employees, keep the workshop clean, learn to be confident in your decision making, stand up for yourself and never put all your eggs in one basket so the business can survive long term,” she advises.

After mastering office duties, including invoicing, and closing off jobs, Amanda decided to increase her knowledge and involvement by learning the critical quoting process from Lombardi’s expert technicians.

Lombardi’s connection as an authorised repairer for the Barbagallo dealership was further strengthened when Amanda began coordinating their jobs. Her involvement in organising Lombardi’s Manufacturer Authorisations with seven of the world’s most luxurious brands, including, Ferrari, Maserati, Jaguar, Land Rover, Aston Martin, Volvo, and Lamborghini is something she is enormously proud of.

When, in 2013, the Lombardi family

purchased the Max Greens panel shop, Amanda saw an opportunity to grow her management skills and “sheepishly asked my father if I could assume the managerial position while they waited for an appointed manager to take over.”

“I said to him if I’m going to ultimately take over the running of Lombardi Bros, which is a big operation, maybe I need to learn from the ground up at the smaller shop,” Amanda said.

With no reply forthcoming from her father, she turned up to work as usual the next day at Lombardi Bros only to be asked why she wasn’t opening Max Greens.

“I was terrified but very excited,” she said. “We started with an empty shop and one of Lombardi’s subcontractors as technician but we successfully built the business up, initially by making contact with RAC Insurance to offer our services,” Amanda said.

“I really do have to thank RAC, as well as my family, for having the confidence in me to run a shop with their name attached to it.”

Now back at Lombardi Bros, Amanda’s stellar career is earmarked by a strong sense of selfworth and aligning herself with a team of people who share the same passion for success.

“The advice I would give to women coming up in this industry would be to have a thick skin, ignore the people who don’t have faith in you, be honest with your clients as it all begins with trust, watch closely how people do their job and always ask for help because with that comes knowledge,” she said.

Describing winning the MTA WA Automotive Woman of the Year Award as an absolute honour and truly humbling, Amanda acknowledged the other amazing women in the motor industry who were also nominated.

“Being a woman in the motor industry for 26 years hasn’t always been easy and has taken a lot of hard work and perseverance. However, it has shaped who I am today in a good way.

“To the MTA WA, I thank you for shining a light on the very knowledgeable women working in all areas of our industry and for promoting and encouraging us to have more involvement as industry leaders,” Amanda said.

AWARD WINNER / AMANDA LOMBARDI

Construction is well underway at 460 Scarborough Beach Road. The site will feature prestige brands Porsche, volkswagen and Bentley.

Buying a new car moves up a gear

Eagers Automotive is turning the customer experience of buying a new car on its head with the development of two super showrooms in Osborne Park.

The 2022 MTA WA Large Automotive Business of the Year Award winner is planning on consolidating eight franchises on two company-owned Scarborough Beach Road sites.

Currently in the final stages of negotiations with car manufacturers, five franchises are earmarked for the former North City Holden site at 345 Scarborough Beach Road.

Already under development, the second site at 460 Scarborough Beach Road will feature prestige brands Porsche, Volkswagen and Bentley.

As Australia’s biggest car dealer with about 11 per cent of the national new car market, innovation is at the cornerstone of the Eagers Automotive approach to business.

“We are continually looking for ways to better meet the needs of modern, time-poor customers,” Eagers Chief Operating Officer Edward Geschke explains.

“The concept is actually quite simple. Traditionally new car buyers have viewed the offerings of a particular manufacturer at a one brand dealership and then had to drive to other car yards to look at alternative vehicles.

“We are creating multi-brand ‘experiential’ display showrooms

whereby the customer can view a range of brands on the one site while still being totally immersed in the unique brand experience each manufacturer brings,” Edward said.

Describing this approach as modernising how consumers purchase new cars, the concept provides a winwin scenario for both consumers and Eagers as a business.

The traditional sales model of single manufacturer sites is, by its very nature, an inefficient use of land assets and Eagers, which also has significant property investments, is looking to achieve a superior retail experience for car buyers from a lower cost base, thereby future proofing the business.

The planned quitting of the existing six leased properties along Scarborough Beach Road and the re-establishment under the one roof will not mean any loss of dealerships and all will retain their existing names.

However, used car sales at the new site will be a thing of the past with the logistics of five brands on display, plus an incorporated purpose-built servicing centre, imposing space limitations.

Trade-ins will be sold at one of the two easyauto123 car yards, also part of the Eagers portfolio of businesses.

The concept debuted in Australia in April this year with the opening of a landmark 2400m2 showroom over three levels at the Indooroopilly Shopping Centre in the western suburbs of Brisbane.

“The reaction from consumers to Indooroopilly has been phenomenal,” Edward said. “We are seeing in excess of 2,000 people a day experiencing the AutoMall and customer feedback is overwhelmingly positive.

“Making the car shopping experience something to look forward to is a challenge for retailers but we have found with Indooroopilly that there is an appetite for a more convenient and comfortable way of viewing and engaging with dealerships,” he said.

“It’s very much like having a permanent motor show with a large number of brands and models on display in the one place.”

Describing how the new showrooms would look, Edward explained that the interior design of each manufacturer’s space would reflect their unique and individual corporate branding and style, right down to the stipulated tiles on the floor.

Aside from the positive reaction by consumers, car makers have also been very keen to embrace the advantages of this innovative approach to showrooms.

“Competition between brands is unconditional but one of the exciting touchpoints for both customers and manufacturers is the possibility of introducing people to a brand and model they may otherwise have never considered,” Edward says.

Construction is expected to be completed by the end of next year.

50 years Passionate brothers mark

When two young brothers boarded a ship in Italy in December 1958 to begin the long journey to Australia, neither could have foreseen the legacy they have created in the paint and panel industry.

From humble beginnings sleeping in tents for several years while working on a farm in York in their late teens, Giovanni (John) and Alfredo (Fred) Lombardi have become highly successful and hugely respected autobody repairers.

Lombardi Bros, authorised repairers to some of the world’s most prestigious automobile brands, are celebrating their 50th anniversary in 2022.

Sponsored by their father to come to Western Australia as farm labourers, the two brothers worked hard in a variety of roles before moving to Perth in 1960.

Fred secured a job at the General Motors factory in Mosman Park and his brother joined soon after when the foreman asked if Fred had any relatives.

“The Holden bodies used to come across from South Australia and

ROBERTS

we would assemble the cars on a production line and get them ready for sale in Perth,” Fred said.

Thanks to their natural skill and an acute eye for detail, both Lombardi brothers were quickly promoted to production managers at the plant with John in charge of panel and structural defects and Fred responsible for paint anomalies. John was even tasked with hand painting pin stripes on early Holden Monaros, a skill he again employed later in life on a customer’s Rolls Royce.

“In early 1972 we were given three months notice as they were closing the plant and I’ll admit I was heartbroken as I loved working there,” Fred said.

However, the skills the young boys learnt in those days at GMH would not go to waste as the ever industrious brothers decided to go into business together. Initially selling used cars from a yard next door to the current Lombardi Bros site in Bentley, they soon put their paint and panel skills to good use.

WORDS AND PICTURES : PAUL

“It was very hard for the first 10 years and we worked 14 to 16 hours a day but in the end we made a good business which we are very proud of,” Fred said.

Future-proofing the business, the brothers have invested in five autobody repair shops in WA over the years, making their paint and panel empire one of the largest family owned and run outfits in Australia.

Reaching the half a century milestone in business doesn’t happen by accident. Aside from sheer hard work, it is the dedication to building a brand that is immediately associated with quality.

There can be no greater illustration of having achieved that crowning point than being the accredited authorised autobody repairers for prestige brands such as Ferrari, Maserati, Jaguar, Land Rover, Aston Martin, Volvo and Lamborghini.

“It has always been our philosophy that one of the most important aspects of the business was the investment in manufacture training for technicians and the purchasing of tooling and equipment in order to stay ahead of the game,” Fred said.

“We are very proud to work with those luxury car brands and the knowledge we gain from being a part of their team takes our technicians to a new level of excellence.”

The cornerstone of Lombardi Bros success is surpassing the expectations of their customers with quality and service that is second to none and, just as importantly, treating their valued staff as family.

“Ninety-five percent of our workforce has been with us for over 15 years and we have a couple of people

who joined Lombardi Bros 40 years ago,” Fred said.

“It is so important to us to look after our people for without them we would not have been able to realise our dream of building something great that we could leave to the next generations.”

The Lombardi family name is now writ large in the Western Australian automotive landscape with the Lombardi children employed in the industry and John’s daughter, Amanda, now General Manager of Lombardi Bros.

The two brothers, now in their 80’s, are still very much hands-on in the business, working six days a week. The concept of retiring and slowing down seems foreign to them.

Explaining this attitude, Amanda said that “their work is the passion that fuels their life and without it I’m sure they wouldn’t know what to do with themselves.”

Looking around at some of the beautiful machinery in the spotlessly clean Lombardi Bros workshop, Fred sums up his feelings about the anniversary, saying: “It has been an amazing 50 years and it is very special to have shared this adventure with my brother.”

Alfredo (Fred) Lombardi (left) and brother Giovanni (John)

“Sharebox has now become a full-fledged solution that helps us with the key drop-off and pick-up 24/7, including payment solutions that complete this. it is also very good that the Sharebox notifies us with an email as soon as a customer drops off a key.

This gives us a full overview of key drop-offs also within opening hours.”

KJETIL BARLI, SERVICE MARKETING MANAGER, GROMSTAD AUTO AS, OFFICIAL AUDI AND VOLKSWAGEN DEALER, NORWAy

The car-servicing journey just got easier – Australia welcomes Sharebox!

There is a new automated selfservice key cabinet available to the car industry which will allow customers to drop off and collect vehicles and keys 24 hours a day, 7 days a week.

A European innovation called ‘Sharebox’ has recently hit the Australian market with a dedicated office in Perth. This product has automated the customer experience at car dealerships, workshops and the car rental businesses.

Sharebox offers a highly convenient self-service solution for after-hours drop offs, key collections, invoicing and payments. Businesses need no longer struggle with lengthy service queues, the time limitations of trading hours and customer availability.

Sharebox is a digitalised, heavy duty safe that can be installed in or outdoors. The hardware is a 350kg weatherproof construction, which is secured to the ground or a wall. The outdoor cabinets are burglaryprotected and fully insured with cover by Allianz Insurance. Now business owners can have peace of

mind that their customers keys are extremely secure.

Businesses that take up this self-service product can expect to increase their profits by eliminating overtime, invoicing and administrative labour, improving planning in the workshop and cutting out the need for debt collection/revenue recovery activity. The technology works in conjunction with an app, which can facilitate payment on collection at any time of the day.

According to Sharebox research in February 2020, an Audi Volkswagen dealership in Scandinavia using Sharebox, showed an C81,000 ($126,000 AU) saving over a year. This revenue growth is a testament to Sharebox’s capacity to streamline workflow, simultaneously saving time and money and increasing customer satisfaction through a seamless exchange.

Sharebox customer specialists are ready to work with your business to curate a branded customer journey that aligns with your business goals.

visit https://sharebox.global/ for more information.

Major milestone built on people

As Major Motors, Western Australia’s largest truck dealership, winds up a year of celebrating its 50th anniversary, Managing Director Bob Pearce has had plenty of time to reflect on his parallel 50 years with the company.

Bob, a life member of the MTA WA, is justifiably proud of the mark Major Motors has made on the automotive landscape, but it is the people behind the business that continues to make the journey so rewarding.

“I’ve always described this company as a people business,” Bob says. “The people who work here and the people we deal with as clients have always been the most important aspect.”

Describing the 200 plus Major Motors’ staff as “a big family”, Bob is most proud of the loyalty of his team and the relationships that have been built with so many with long-term clients, many of whom have become good friends over the years.

Joining the company at the

in December 1971, Bob became General Manager in 1985 and, after his family acquired a stake in the business, Managing Director in 1987. His son Daniel has grown up around the business and the industry, is now General Manager.

Bob has steered the business through several major expansions and weathered a few major storms.

“Although today Major Motors is very stable, we’ve been through our difficult times with recessions and other downturns,” he explains.

“We were able to survive the Global Financial Crisis of 2008 as everyone who worked here put their shoulder to the wheel and, ultimately, it was probably one of the better things to happen to us and we’ve never looked back.

“Likewise, during the Covid-19 pandemic, we managed to retain all staff and keep our workshops open without requiring any government assistance,” Bob said.

Although the name Major Motors first appeared in late 1971, the company’s roots go much further back.

In 1934, Mr W.A. Young purchased the business known as William Attwood Motors, later changing the name to Attwood Motors.

Trading from 22 Stirling Street Perth as a General Motors dealer, Mr Young relocated the commercial side to Belmont and Fremantle in 1971 before the trading name was changed to Major Motors Belmont and Fremantle.

In order to provide the outstanding customer service the name Major Motors has become synonymous with, expansion has always been a major cornerstone of the business.

The move from Great Eastern Highway Belmont to a state-of-the-art dealership and service centre on almost five hectares of land in Abernethy Road Forrestfield occurred in 2006.

The iconic Queen Victoria Street branch in Fremantle was superseded in 1998 with a move to O’Connor before a large facility was purpose-built in Bibra Lake to maximise the Isuzu ute franchise in 2016.

While these two metropolitan facilities are the largest in the Major Motors family, they compliment a dedicated parts and service centre in Malaga and branch established in Port Hedland in 2009.

Fifty years on, Major Motors continues to rewrite history as one of the most awarded Isuzu dealers in Australia and one of the country’s most successful truck dealerships.

The reason according to Bob is simple.

“The mutual respect that flows across this company and into the relationships we have built with our loyal customers is the most important aspect of our business,” he says.

Major Motors have produced a special commemorative book as part of their 50th anniversary celebrations

AGM 2022

This year’s MTA WA State Council and Annual General Meeting was held at the beautiful Royal yacht Club in Nedlands on Tuesday, October 18.

Although the meetings were not extensive in duration, much information was disseminated on the evening. The MTA WA was very pleased to welcome Georgie Withers to the Board of Directors during the State Council Meeting, further strengthening female representation to 40 per cent.

The AGM covered important topics, including:

• The appointment of a new Board Member

• The summary of legislative reforms successfully achieved by the MTA WA and its state counterparts

• The impact of federal changes on the MTA WA and its Members

• Highlights of challenges that our Members have faced this year, ranging from ongoing skills shortages, to increasing interest rates.

• The MTA WA’s current and future endeavours, and investments

• Detailed breakdowns of growth across our business units

The MTA WA would like to thank each member who set aside the time to attend the proceedings.

Meet the Board

Mr Ray Mountney, President

As a member of the MTA WA since 1998, it has been my privilege to be a long-standing Board member and to have been re-elected as the Association’s President.

As the owner of Muir Ford, Nissan and Marine in Busselton and Manjimup for 25 years, I am a passionate advocate for the on-going reforms we need to pursue in our fast paced and ever changing automotive industry.

Having previously held the positions of Chairman of the Small Business Development Corporation and Dealer delegate to both Nissan and Holden’s National Dealer Council, as well as currently assisting the city of Busselton’s Economic Development Group, I bring a high level of experience to the position.

Mr Jay Opdam, Vice President

Growing up in rural WA, I spent my holidays on a family dairy farm and around machinery, igniting my passion for vehicles and motoring.

I first entered the automotive industry with the RAC in my early 20’s, working in numerous roles serving WA motorists and managing automotive workshops. After more than 15 years in the industry, my role in the motor trade extended to running multiple automotive service centres with more than 100 trade staff. Eventually I took up the role of General Manager RAC Automotive Services Pty Ltd, where I’m still helping to serve West Australian members and motorists today.

My passion for the motor trade, combined with my experience running a member focused business, has clear parallels with the ethics and values of the MTA WA.

In 2017, I volunteered to represent MTA WA members to support, grow and develop the automotive industry through the ARD committee, and was honoured to build on this partnership when elected as a Board Member in 2019.

The speed of automotive evolution is ever increasing, and the chance to partner with trade members throughout these opportunities and challenges is one that I relish.

Group CEO Steve Moir in conversation with Board member Dr Irene Ioannakis

Mr Pat Browne, Past President

I have been involved in the automotive industry since the mid-1960’s, beginning as a 15-year-old apprentice at the Donnybrook Motor Garage. Along with my wife Christine, we opened Pebco Automotive Services in 1981 and have grown it into a successful mechanical and auto electrical business.

I have been a member of the MTA WA since 1982 and have held a variety of committee positions as well as serving as President for six years.

My continual motivation as a Board member is to improve the situation for the industry that’s looked after me.

I believe training is one of the most important aspects of our work and I’m very much a supporter of our on-the-job model, where training is in the apprentice’s own workplace.

The sharing of knowledge and information is also very important and to this end I was instrumental in the creation of the Motor Vehicle Industry Advisory Council, which now has great standing with government.

Mrs Robyn Cook, Director

I am the owner and manager of Peel Tyre Service, an independent tyre store located in Mandurah. My business has grown to be the largest retail tyre store in the Peel Region, and has been trading for 25 years.

Bathurst membership winners story

Peel Tyre Service has won many local, state and national awards and as a “woman in automotive” I have also been awarded many personal accolades. Peel Tyre Service enables me to operate my own automotive charity that raises much needed funds for breast cancer research. I actively participate in public speaking about my business experiences to women’s groups and at business events.

This is my fifth year as a Director for the MTA WA and for the last three years I have been the Treasurer.

I am currently a member of the WA Tyre Dealers Association and I have also been a member of various MTA committees.

Being a director of MTA WA allows me to make a real difference. The automotive industry is an exciting one to be in and for me it’s a privilege to help steer the Association, especially with the training of our future technicians. To be a Director was a goal of mine and it is hugely rewarding to be a part of this collaborative Board.

Mr Joe Giura, Director

I am currently the Managing Director of Westrans Services WA.

Originally a Board member of the Motor Industry Training Association (MITA), I was one of the representatives that oversaw the merger that created the current MTA WA in order to provide stronger advocacy for the industry.

My work history is very much connected to the automotive industry. Starting my apprenticeship in 1970, I have worked some very interesting jobs and met many challenges. I started Westrans Services in 1994, built the business up to the point of listing as a public company and, in 2010, oversaw its return to private ownership.

I am passionate about youth training opportunities and making changes to our industry that leave it in a better place.

I am also heavily involved in community football and, in particular, the “second chance” club which helps players who have a multitude of issues, as well as WorldSkills Australia which promotes and builds a skills culture, celebrates excellence and showcases vocational education and training, trades and apprenticeships.

Mrs Moira D’Cruz, Treasurer

I am currently the owner and manager of Wembley Autocare, an independent workshop servicing and repairing light vehicles.

My previous work experience has primarily been in the accounting sector where I have looked after both small businesses and a very large multinational corporation in the London financial sector.

As a Board member, I have a particular interest in representing independent and family operated businesses as well as advocating for women in our industry.

I am keen to help future proof the automotive industry with a strong focus on quality, a pipeline of training for the future and ensuring we assist members with resources in order to manage the ongoing changes in our industry.

Mr Andrew Houghton, Director

I am a senior lawyer and director at Arns & Associates. I have been practising as a lawyer for 19 years, having commenced work at Arns & Associates as an articled clerk in 2003. I specialise in commercial litigation and dispute resolution and have appeared in Courts and Tribunals throughout Western Australia representing a wide range of clients in relation to a large variety of disputes.

Arns & Associates is proud to have had a long involvement with the MTA WA and has been providing advice and assistance to members for over a decade. I am passionate about helping small businesses and, given that the MTA WA is the peak body advocating for a diverse range of Western Australian businesses in the automotive industry, I have wanted to be a member of the Board for some time.

Given the current technological changes the industry is dealing with it is a privilege to play a role in the MTA WA’s leadership team in dealing with those challenges and taking advantage of the opportunities that arise.

As the owner of two body repair shops, I have always had a very passionate interest in promoting the concerns of this side of the industry.

I am a panel beater by trade, but have also been involved on the other side a fence as an assessor for the insurance industry. I spent three years assessing before opening my own body shop in 2010.

I have been involved with the MTA WA previously at a committee level, but I am now very privileged to be a Board Director in order to give a voice to the body repair industry.

Ms Georgie Withers, Director

After an extensive career in the oil, gas, logistics, marine and mining industries, I joined Eagers Automotive as Head of People and Safety in 2020.

It is an amazing time to be involved in the fast paced automotive industry as we transition to hybrid and electric vehicles.

I’m excited about bridging the gender gap within the industry and in 2020 established the Eagers Automotive Fearless Female and Forum, which I also Chair, in order to inspire, motivate and connect aspiring automotive female leaders.

I am also passionate about safety in the workplace and joining the MTA WA Board will allow me to strategically continue advocating for safer workplaces as well as improving female inclusion within the industry.

Mr Travis Arnold, Director

Dr Irene Ioannakis, Director

With over 30 years’ experience within Commonwealth and State Government departments, the private sector, secondary and tertiary education sectors and on boards and committees, I bring to the MTA WA Board a sense of personal and professional integrity.

I am the former Deputy Chief Commissioner, and Commissioner Regulatory Operations, of the Australian Skills Quality Authority (ASQA), the national regulator for vocational education and training (VET).

I have significant industry experience across a broad range of industry areas including automotive, oil and gas, mining, resources, metals and engineering, and hospitality.

I was recently appointed to the TAFE International Executive and North Metropolitan TAFE Governing Council and I am a lifetime member of the Australian Institute of Management (AIM). Currently the CEO of Ioannakis and Associates, I have returned to the MTA WA Board for the third time as I remain passionate about the industry and the pursuit of quality VET outcomes for all students and trainers.

Membership renewal leads to trip of a lifetime

When Ben and Caroline Davis, owners of Armadale Automatic Transmissions, renewed their MTA WA membership in 2021 they could not have imagined that it would lead to a once a lifetime trip to the iconic Bathurst 1000 Supercars race.

Delayed by 12 months due to the 2021 Covid-19 isolation rules that would have taken the couple away from the business for too long, Ben said that going to the race was a “major item on my bucket list that I may have never organised myself.”

“Apart from the weather, we loved every minute of it and even the weather didn’t put that much of a dampener on things,” Ben said, pun intended.

The prize included flights, accommodation, hire car, attendance to the official Driver’s Dinner on Thursday, a scenic helicopter flight over the

the Mount Panorama circuit and complimentary entry to the Bathurst Motor Museum.

“It really was an excellent prize to win and a great experience,” Ben said.

The 2022 membership winners, Alan and Cathy Wilson from Tyrepower Port Kennedy, echoed Ben’s sentiments.

“We had an absolutely fantastic time,” Alan enthused.

“I’d previously been to the Bathurst 1000 race about 25 years ago and it really is brilliant thing to witness live.”

“The weather certainly made life interesting given that we just about needed flippers on Saturday and then got sunburnt on Sunday,” Alan said.

Aside from witnessing the end of an era with Holden competing in its final ever Bathurst 1000, the dyed in

Holden wins Bathurst

It was a fitting end to the Holden legacy that in its final ever Bathurst 1000, a Holden Commodore driven by Shane Van Gisbergen and Perth-born Garth Tander won the 2022 race.

In 2023, Chevrolet Camaros will compete against Ford’s Mustang in the V8 Supercars Championship.

the wool Holden fan also named the Driver’s Dinner and the scenic helicopter flight as other major highlights.

“I would very much like to thank the MTA WA for providing the prize.”

MTA WA advocating for repairable write-off law changes

Following ongoing concern across the Western Australian autobody repair industry about current repairable write-offs laws, the MTA WA is seeking feedback from members in order to advocate for improved regulations.

The MTA WA Body Repair Division (BRD) member committee has released a wide-ranging discussion paper with the aim of developing a preferred option to take to government.

The MTA WA Body Repair Division Manager, Marie Donato explained that serious safety risks due to a lack of quality control of repairers and parts was at the heart of the review.

“Under current legislation, damaged vehicles assessed as repairable write-offs can be purchased, repaired and presented for re-registration by anyone,” Marie said.

“There are a number of concerns with this approach, most notably the significant risk to consumers posed by allowing the general public to obtain, refurbish and sell vehicles

which were once written-off.”

While it was acknowledged and supported that written-off vehicles are required to be inspected as part of the re-registration process, Marie said it was more than possible that sub-standard workmanship or parts may not be picked up during an examination.

Current legislation provides for assessors to deem a damaged vehicle a statutory write-off, meaning that it is suitable only for dismantling for parts and scrap. Such vehicles must be entered on the publicly accessible Written-off Vehicle Register (WOVR) and may never be relicensed.

Repairable write-offs, on the other hand, have been determined as having an insured or market value less than the cost of repair but do not meet the damage criteria required to be a statutory write-off.

Should the vehicle be repaired, it will remain on the WOVR forever by default and licensing documents will note that it is a repaired write-off.

“There is no contention regarding the current regulations regarding statutory write-offs,” Marie said.

The discussion paper includes an outline of the current approach, suggesting that the status quo could remain, plus two possible alternative options.

Option two would still allow anyone to purchase a damaged vehicle designated as a repairable write-off but only licensed businesses employing technicians with the appropriate trade credentials would be able to carry out the repairs.

A write-off repair diary would outline all work undertaken and include receipts for parts and labour as well as photographs or video to document all repair work.

Vehicles would be required to pass safety and road-worthy inspections at various times during the rebuild and once it had been re-licensed, its entry in the WOVR would be cancelled and the notation on the licensing documents removed.

“This option automatically eliminates unscrupulous operators

from purchasing write-offs at auction, doing sub-standard repairs and then selling potentially unsafe, lower value vehicles to unsuspecting buyers,” Marie said.

Option three calls for the term repairable write-offs to be removed from the Road Traffic regulations with all vehicles assessed as a ‘total loss’ to be de-licensed and entered on the WOVR as a Statutory Write-off.

However, the vehicle may be repaired, as long as it has not suffered damage specified in the statutory write-off criteria, the owner successfully applies for an Authorisation to Repair from the Department of Transport and the applicant was the registered owner for more than 28 days before the vehicle was damaged.

Repairs would be able to be carried out by anyone (licensed or not), however the vehicle’s structural integrity and safety would need to

HAvE yOUR SAy

Online EV safety training

With the increasing uptake of battery electric vehicles (BEVs) and hybrid electric vehicles (HEVs), concern is mounting that many apprentice mechanics and qualified technicians may not have suitable training to work safely on these cars.

When working with high voltage systems, one wrong move could lead to serious injury or worse. It is therefore critical that the necessary training be undertaken before interacting with a BEV/HEV power source.

With this in mind, the MTA WA has recently launched a self-paced online course titled “Working Safely with Battery and Hybrid Electric Vehicles”.

Designed to introduce participants to the fundamental requirements for interacting safely and confidently

meet manufacturer standards with inspections at key points in the rebuild by a designated Written off vehicle examiner providing certification.

Once the vehicle had been deemed roadworthy and relicensed, its status on the WOVR would be changed to inspected written-off.

“This issue not only impacts the auto body repairers, but also the parts recyclers, used car dealers and the general public who don’t have the same level of consumer protections when unlicensed repairers are used,” Marie said.

“Our first priority is to get a preferred policy option from the body repair division and then we’ll go to the parts recycling guys to canvass their opinion.

“This has been a issue for quite some time and we are working to come up with a solution that satisfies all stakeholders and ensures all cars on our roads are safe,” Marie said.

For further information and to comment on the discussion paper, please contact Marie Donato on 0417 950 220

with high voltage electrical systems, the MTA WA’s Automotive Institute of Technology (RTO #0627) is currently the only provider to offer such training.

Upon the successful completion of the online course, WA residents can undertake a practical assessment in order to attain formally recognised, nationally accredited competency in the respective units.

The course contains five, short interactive learning modules, covering topics including the nature of electricity, depowering and reinitialising electric vehicles and basic electric vehicle diagnostics. A broad range of industry professionals can benefit from the course, including, but not limited to, qualified technicians and apprentices seeking to upskill, repairers or panel beaters requiring access to

manufacturer repair information and automotive business owners who have a work health and safety duty of care to their employees.

Upon the successful completion of the course and the practical assessment component, students are eligible to apply to the Automotive Service and Repair Authority (AASRA) for manufacturer service and repair information for battery and hybrid vehicles.

The cost to MTA WA members is $499 and includes a free practical assessment. Non members and the general public will be charged an additional $100 for assessment on top of the $499 course fee.

“We are only proposing a tightening up of the rules relating to repairable right-offs.”

How much do people like you spend in retirement?

When it comes to retirement planning, the first question most people ask is: How much do I need?

Unfortunately, there’s no one-size-fits-all answer to retirement. How much you’ll need will vary from person to person and depends on when you want to retire, where you live, your health status, family situation, lifestyle, and outstanding debts, such as a mortgage.

Importantly, how much you’ll need also depends on how much you’re likely to spend in retirement, which can be hard to gauge if you haven’t experienced it.

That’s why we’ve created Compare my spend — a new online tool to help you understand how much people ‘like you’ spend in retirement.

Powered by anonymous spending patterns from over a million bank customers, Compare my spend allows you to find out what retirees near you and with similar incomes spend each fortnight on things like bills, groceries, and entertainment.

Spirit Super CEO Jason Murray said Compare my spend will give people a more real-world and personalised view of how much they’re likely to spend in retirement.

“The lead-up to retirement can be an anxious time. People want to know if they’ll have enough to live comfortably. They don’t want to worry about how they’ll pay the bills or if they can afford to travel to take a holiday or visit friends and family,” he said.

“The Compare my spend tool provides unique insights into the expenses of retirees in your region. It gives a much clearer idea about what you’re likely to spend in retirement and will make a huge difference when planning how and when you’ll retire.”

Apart from offering a glimpse into potential future spending habits, the tool provides crucial insights into how spending changes throughout retirement.

“We’ve always known people spend more in the first few years of their retirement compared to ten or twenty years in,” said Jason. “That’s usually when we’re embracing life after work, travelling or indulging in new hobbies. But we now know exactly how much that changes.”

“For example, in 2021, the average 75-plus-year-old spent about $32,000 per year, while the average 60–64-yearold spent about $41,500. That’s a significant difference and demonstrates how your financial needs change throughout retirement.”

The data also shows that most people will spend significantly less on groceries and eating out as they get older. Unsurprisingly, health was the only spending category to increase over time. Perhaps most fascinatingly, Compare my spend highlights spending changes throughout the pandemic.

“We have a big data set to draw on, so we can see how the pandemic affected different jurisdictions at different times,” said Jason.

“So, in 2019, metropolitan pensioners spent significantly more than their regional cousins, but in 2020 their spending fell much more sharply. We also know that Victorians spent the most in 2019 while Tasmanians topped the list in 2021. This potentially reflects the different experiences of lockdowns etc.”

Working out how much you’re likely to spend in retirement isn’t always easy, but now there’s a tool that can help you work it out based on what other people like you spend.

With Commissioner for Consumer Protection Gary Newcombe

News from the courts:

A crash course in repairable write-offs

As demand for used vehicles continues to soar, Consumer Protection WA is concerned that higher numbers of ‘repairable write-offs’ may potentially be sold to unsuspecting WA consumers.

Unlike ‘statutory’ write-offs which can only be used for spare parts, it is legal for ‘repairable’ write-offs to be registered and sold in Western Australia, so long as these vehicles have passed a safety inspection.

Potential lower market value

Even though this inspection may declare the vehicle to be roadworthy, the fact it has been deemed a ‘repairable write-off’ or too costly to repair means some features or functions may no longer work. This in turn may mean that consumers could struggle to get full insurance coverage for a vehicle that has been written-off and find it has a lower market value as a result.

As we urge consumers to investigate a vehicle’s history, we also wish to remind dealers to make sure they are meeting

their own obligations during the sales process.

Under the Australian Consumer Law (ACL), it is illegal for a business to engage in conduct that misleads or deceives. This means that even though there is no obligation for dealers and auctioneers to reveal any details about the history of a vehicle, such as whether it has been written-off, they must tell the truth if specifically asked.

Likewise, if a consumer who knowingly decides to buy a repairable write-off asks whether all of the functions or features operate as expected and to an acceptable standard, then it is important the dealer answers those questions honestly.

In addition to asking questions, we have also been encouraging consumers planning to buy privately or through a dealer to undertake a search of the Personal Property Securities Register (PPSR), which contains a registry of written-off vehicles maintained by the Department of Transport in WA.

Patience runs unlicensed

repairer

who ignored

ABayswater motor vehicle restorer and repairer who ignored several warnings about operating without a licence has been fined $3,000 by the Perth Magistrates Court.

Peter John Cooper, trading as Cooper Triumph, was also required to pay $418 in court costs after pleading guilty on 9 September 2022 to breaching the Motor Vehicle Repairers Act.

Consumer Protection had evidence that he operated his restoration and repair business between March and October 2021 while unlicensed, accepting payments from customers and ordering spare parts. Officers from the Department also visited his premises and witnessed evidence of ongoing work being carried out.

Mr Cooper previously held a licence

runs out for repairer

ignored warnings

which expired in January 2019. Since then, he received four reminders from Consumer Protection to re-apply for his licence along with warnings that he could be prosecuted if he failed to do so.

Mr Cooper finally lodged a licence application a day before his court appearance. Magistrate Watt warned him to act appropriately until his application is processed.

The licensing of the motor vehicle repair industry in WA is designed to maintain a high standard of service and safety for consumers. Unlicensed repairers undermine these standards.

The laws allow for only fit, proper and appropriately qualified and trained people to hold licences and certificates to carry out repair work in WA.

Offering extended warranties

Tick of approval for most South West dealers and repairers

Asweep of parts of WA’s South-West by Consumer Protection automotive officers has recently given the vast majority of motor vehicle dealers and repairers in the area a tick of approval.

In August 2022, the officers visited 14 motor vehicle dealerships and 27 repair businesses in the Busselton, Dunsborough and Margaret River areas. They were checking that the businesses were licensed and complying with the laws that cover their operations. Licensed motor vehicle dealers and repairers must display their licence number on their premises, website, social media pages and advertising material.

Some issues that were identified included a failure to employ a certified repairer in the relevant class of work being conducted, as

well as a failure to notify Consumer Protection about a change in location of their premises or a change in business ownership.

One repairer was found to be operating without a licence and will face further action.

A total of 141 vehicles were inspected with officers issuing only three “unfit for sale” notices relating to bald tyres, a faulty seatbelt and a cracked windscreen. Vehicles with defect orders must be repaired by the date specified in the order and be inspected at an approved Department of Transport facility before being cleared for sale. Alternatively, the dealer can choose to de-licence the vehicle.

Overall, this was a great result and reflected well on the industry in the South-West.

Consumer Protection is aware that some dealerships may offer extended warranties or care packages to vehicle buyers so they may receive a solution for a fault that occurs after the manufacturer’s warranty expires.

It is important that traders take care when describing and selling extended warranties so consumers aren’t misled into thinking that they are required to pay for rights that are automatically provided by the consumer guarantees of the Australian Consumer Law (ACL),

which may apply even after the warranty period has lapsed.

Under the ACL, any product or service purchased from a business must be without faults, fit for the intended purpose, match any description or sample, as well as last a reasonable amount of time depending on what it is and how much it cost.

Traders also risk breaching the law if they use unfair tactics or put undue pressure on consumers to buy an extended warranty.