Future of London
Partnering to tackle hard-to-reach households Nigel Turner, Business Development Account Manager, EDF Energy Friday 8th November 2013
EDF Energy – Partnerships are key •
EDF Energy is the largest supplier of low carbon electricity & delivered energy efficiency measures to over 400,000 homes through CERT & CESP
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As a major energy supplier to London residents, we are keen to help increase uptake of energy efficiency and low carbon measures
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Continue to build partnerships with GLA, Boroughs, RSL’s - offering our own established network of partners or work with Boroughs’ supply chain
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London Warm Zones case study - Partnering to tackle hard-to-reach households, how we are supporting a pilot scheme aimed at helping people eligible for ECO funding who are missing out
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Partnerships is one way we can achieve our mutual goals………
London Warm Zone
ECO HHCRO – challenges Often vulnerable people eligible for HHCRO funding • do not advertise themselves • are hardest group to reach /access • miss out on funding and services available - they are not aware/don’t know how to access - Install costs too high to bring heating up to decent standards as heating savings low How do we Identify & engage with these people? • Many people in London are Fuel poor, but due to cultural differences, barriers of language, disabilities etc. Are classified as ‘Hard to Reach • Data sharing How do we overcome these barriers.............. ........
EDF Energy Approach - Warm Zones •
Area based - systematic door to door assessments conducted by multi lingual team
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Holistic programme delivery - integration of a mix of schemes and funding
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Delivery of energy efficiency measures (heating/insulation) mainly private homes
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Income maximisation – full benefit take up service; Link in Warm Homes Discount
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Trusted - One stop shop
EDF Energy Approach - Warm Zones Marketing & awareness raising Doorstep assessment Analysis – Measures offered Energy Advice Survey households for measures Measures installation Benefits referral/Income Max Performance reporting & learning
ECO HHCRO – A Solution •
EDF Energy & LWZ establish ECO HHCRO Boiler replacement pilot
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Experienced delivering heating in individual private homes, target audience for HHCRO - LWZ Over 12 years experience working with vulnerable customers (low income, elderly, young families) - Delivery Energy Efficiency measures (Heating and insulation) - Deliver other services supporting fuel poor/vulnerable customers
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First stage - Installation of 600 boilers under HHCRO - learning's applied to delivery of current & future HHCRO schemes - Test hypotheses around LWZ & EDF Energy's modelling/research - Compare findings with DECC and others
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Continue to build current and new partnerships including London Boroughs, Greater London Authority
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Next steps – take key findings from pilot and roll out across London