News
A publication for our people, our company and our customers
G4S All Stars
Employee Benefits
Safety Moments
Changes to ADP A G4S Secure Solutions (USA) Inc. Publication - October 2019
W hat ’ s W ithin Message from the President
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Did You Know About?
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G4S All Stars
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G4S Benefits: Pet Insurance
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G4S Safety Moments: Fire Safety
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G4S Payroll: Changes Coming to ADP
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Celebrating Service: September Anniversaries
Publishers Drew Levine President, G4S Secure Solutions (USA) Sarah Booth Sr. VP of Marketing & Communications
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G4S Secure Solutions (USA) Inc. 1395 University Boulevard Jupiter, FL 33458 Phone: 1.800.275.8305 E-mail: editorial@usa.g4s.com Managing Editor Marshall Hastings Communications and Marketing Analyst
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Follow G4S on Social Media: https://www.facebook.com/G4SUSA/ https://twitter.com/G4S_USA https://www.youtube.com/user/G4SUSA
A Message from the President Team, A few months ago I thanked all of you for your participation in the 2019 Employee Engagement Survey. We set a high water mark with 39,423 employees voicing their opinions about the company, telling us where you all thought we were excelling and where there is room for improvement. I am happy to see so many employees reaching out telling us your thoughts and I look forward to addressing the results of the survey. I am proud of the fact that our favorability rating is 81 percent positive, which is an improvement over the 2017 survey. I’m also very pleased that 96 percent of our employees understand the procedures they should follow for their job, as that question received our most favorable response. This reflects positively on our entire team, as understanding our post orders is the first step in providing exceptional security to our clients. Without the efforts of everyone involved, we would not be able to accomplish this. Thank you for all you are doing. One of the least favorable responses was to the “I believe communication in the company meets my needs” question. We are committed to ensuring that you all are aware of what is happening in the company and the expectations we have of you. As such, one of the positions that is being introduced in the G4S Way of Operations is the District Manager position. This role is responsible for managing relationships with our customers and our employees on every site within their area. District Managers will be on-site on a consistent basis, focusing on employee relations, retention, evaluation, engagement, coaching, mentoring and safety.This new position will provide you with an on-site resource to address the need for continually improving communication. I encourage every one of our security personnel on sites across the country to utilize our District Managers as the valuable resource that they are. If you have any questions, concerns, or would like to share any news with them, please don’t hesitate to do so. We are currently undergoing training with our District Managers from all four regions as they begin to step into their new roles. If you haven’t already, you should begin to see them on your site during the fourth quarter of 2019. Thank you, as always, for all that you do for our company. As 2019 nears its conclusion, we are continuing to work hard to remain the best security organization in the industry and the success of our security personnel on the front lines is paramount to that. Thank you, Drew Levine President, G4S Secure Solutions (USA)
Meet Your G4S Leader
Robert Dodge Robert Dodge Executive Vice President Corporate Risk Services Background: Robert is a former member of the U.S. Navy and 25-year veteran of the security industry. Robert joined G4S in 2014 after spending 14 years as a Senior Vice President at Pinkerton Consulting & Investigations. Robert graduated from the RBI Domestic Security Advisory Academy and holds a Bachelor of Science in Criminal Justice from Northeastern University.
Did You Know About?
Employee Assistance Program (EAP) G4S provides all employees and members of their household access to the Employee Assistance Program (EAP) at no cost. Behavioral health and emotional services are available 24/7. If you or someone you know is suicidal, please contact the EAP or call the National Suicide Prevention Lifeline. Understanding the issues, knowing the warning signs and making the phone call are important in suicide prevention and helping those in need. EAP Phone Number: 866.486.4334 Online: www.resourcesforliving.com Username: G4S | Password: eap4u National Suicide Prevention Lifeline: 800.273.8255 En Español: 888.628.9454 Veteran Crisis Line: 800.273.8255 Online: www.suicidepreventionlifeline.org
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G4S All Stars Brandon Avant Earns Advanced Law Enforcement Certificate NORTH CAROLINA — G4S is proud to employee thousands of current and former military members and police officers.These individuals come to G4S with the necessary skills to help us provide outstanding security for our customers, but we’re also proud when our employees work to continuously better themselves. G4S Officer Brandon Avant, a Special Police Officer (SPO) in North Carolina, recently earned his Advanced Law Enforcement Certificate from the North Carolina Criminal Justice Training and Education Standards Commission.The certification is based on years of service, training hours and post-secondary education and is the highest level of certification that a law enforcement officer can receive in North Carolina. SPO Brandon Avant
Congratulations to SPO Avant for his outstanding work in receiving the certification!
Carl Grandison Named Associate of the Month FLORIDA — While being trained and able to act in a security event is important, it is just as valuable to our customers that G4S Security Personnel deliver outstanding customer service and security coverage every single day. In Florida, G4S CPO Carl Grandison was recognized by a G4S client as the Associate of the Month. Carl is known to be helpful and kind, greeting everyone by name with a smile when they come into work in the morning. He helps create a welcoming environment and ensures everyone is safe and happy. While he meets all of the daily security requirements, he also assists with matters that are not part of his duties because he wants to help and knows they need to be done. CPO Carl Grandison
Congratulations, CPO Grandison!
John Mangen Helps Man Through Stressful Situation CALIFORNIA — G4S Security Personnel are highly capable at not only providing exceptional security service, but helping others feel at ease. When G4S Security Officer John Mangen was on duty, a man’s wife was admitted to a local hospital and the man was advised to take her credit cards home. He put the cards in his pocket but when he got to the car, he could not find them. He immediately called for assistance, and John was there to help. John helped the man retrace his steps and found the cards.The man told him that he was very anxious about having potentially lost the credit cards but appreciated how calm and professional John was throughout the process. L to R: Supervisor Charlie Reed, USO John Mangen
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Nice work by Security Officer Mangen for helping in a stressful situation.
G4S Employee Benefits
G4S Employee Benefits Pet Insurance
Do you have a furry, feathery or four-legged member of your family? If so, G4S offers two Nationwide Pet Insurance plans that give you the best protection for your pet. Pet Insurance reimburses eligible veterinary expenses relating to accidents, illnesses and injuries for dogs, cats, birds and several exotic pets. Optional wellness protection coverage is also available for routine preventative exams and services. The premium is based on age of pet, species and breed. Coverage includes the option to use your preferred vet and 24/7 access to a vet helpline. This premium will be billed directly to you; it will not be payroll deducted. In addition, electing coverage must be done through Nationwide directly, not via the online enrollment system or the G4S Benefits Service Center. For more information, or to get a quote and enroll, access www.petinsurnace.com/g4s.You can also enroll by calling Nationwide directly at 877.738.7874. Be sure to mention that you are a G4S employee.
My Pet Protection with Wellness
My Pet Protection
Accidents Poisonings and allergic reactions
Covered Conditions
90%
90%
Injuries Cuts, sprains and broken bones
90%
90%
Common illnesses Ear infections, vomiting and diarrhea
90%
90%
Serious/chronic illnesses* Cancer and diabetes
90%
90%
Hereditary and congenital conditions*
90%
90%
Surgeries and hospitalization
90%
90%
X-rays, MRIs and CT scans
90%
90%
Prescription medications and therapeutic diets
90%
90%
Wellness exams
90%
N/A
Preventative dental cleaning
90%
N/A
Vaccinations
90%
N/A
Spay/neuter
90%
N/A
Flea and tick prevention
90%
N/A
Heartworm testing and prevention
90%
N/A
Routine blood tests
90%
N/A
If you have any additional questions, visit the G4S Benefits Service Center 24/7 at www.G4S.BenefitsNow.com, or contact your local G4S area office.
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G4S Safety Moments
October Safety Moments Fire Safety
October is Fire Prevention Month. Fires, whether ignited naturally in the wild or as a consequence of carelessness, pose a threat to our communities, families, coworkers, and environment. It is necessary that we continue to inform ourselves of the best prevention practices. In 2019, there have been 1,427 civilian home fire fatalities, as well as 36,000 wildfires that have burned more than 4.2 million acres. There are numerous causes of residential and non-residential fires, but cooking is the leading cause with 51.6% of residential fires and 30.4% of nonresidential fires resulting from cooking. The leading causes of cooking fires are unattended equipment, heat source too close to combustibles, failure to clean grease/oil, and unintentional turned on or off.
Cooking Fire Prevention • Be alert. Do not attempt to cook if you are under-slept or have consumed alcohol or medication that will make you drowsy • Stay in the kitchen while frying, boiling, grilling or broiling food • Regularly check on food that is simmering, baking or roasting. Use a timer to remind you to check on your food • Keep anything that may catch on fire (oven mitts, wooden utensils, food packaging, towels or curtains) away from the stovetop
Smoking • Only smoke outside • In the U.S., all cigarettes are required to be “fire-safe,” meaning they stop burning when left unattended. Cigars, however, are not, and require extra caution • Use deep and wide ashtrays and ensure they are placed on a sturdy surface
Electrical Hazards • Always hire licensed electricians to do electric work in your home; don’t attempt to do it yourself • Plug major appliances like refrigerators, washers, and dryers directly into wall outlets • Don’t overload outlets, especially with heat-producing appliances, such as microwaves and space-heaters
Heating Equipment • Keep space heaters at least 3 feet away from anything flammable • Do not leave portable heaters on over night while you are asleep • Have your chimney professionally cleaned annually and always use a screen in front of your fireplace • Always plug heating equipment directly into an outlet
Responding to a Fire At home: • If the fire is small, use a fire extinguisher to prevent structural damage • If the fire is too big or you don’t own a fire extinguisher, leave the home • Yell “fire!” If other people are home and the fire alarm system is not working, you must alert them • Feel doors and knobs with your hands before opening them; if you detect strong heat, find another exit • Smoke rises; crouch low to the ground to avoid smoke inhalation • Call 911 once you are safely out of the home To get additional safety information, contact your local office or send an email to safety@usa.g4s.com.
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G4S Payroll
G4S Payroll Upcoming Changes to ADP
In the next few months, we will be rolling out some exciting new features, including a new and improved employee self-service website as well as a new pay card program. Under the new employee self-service website, you will still be able to access your pay statements and W2s, and you will also be able to view and update your contact information, including your name, address, phone number, e-mail address, emergency contact, direct deposit and state and federal tax records. With the new Wisely pay card program, here are some of the new features that will be available: • Easy and fee-free access to over 70,000 in-network ATMs nationwide, as well as over the counter transactions at over 99,000 innetwork Visa/Mastercard banks and cash back at point of sale at thousands of retail locations. • The ability to shop and pay bills in stores, by phone, or online, everywhere Visa or Mastercard are accepted. • No monthly service fees. No minimum balance and no overdraft fees (as you can only spend the amount available on your card). • The new card is yours to keep no matter where you work, so you can add money from other sources. • You can order up to three additional cards for family members or trusted individuals. • Account management is convenient using the free myWisely mobile app which includes e-mail and text alerts. If you are currently using our existing Money Network card, you will be transitioned to the new card beginning in December. If you are not currently using the Money Network card, you will have the ability to sign up for the Wisely card beginning in December. These are just a few of the exciting new changes coming within the next few months. Please be on the lookout for additional details within the next few weeks. As always, if you have any questions, please do not hesitate to contact the Payroll team at notify_payroll_dept@ usa.g4s.com. If you have any questions about employee discounts, contact Shantrese Scott in the Employee Benefits department at (561) 691-6588 or by email at shantrese.scott@usa.g4s.com.
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Celebrating Service
Employees Celebrating Anniversaries October 2019 40 Years
Virginia Vickie Walrond
35 Years
Virginia Sherry Tomlinson
30 Years
Florida Juan Castillo
25 Years
Florida Stephen Williams Timothy McCormick
20 Years
California Luis Ayala Verona Thomas Florida Michael Brooks Eartha Culton-Wilson Carolyn Felton-Vazquez Richard Perpetuo North Carolina Paul Malone Virginia Melvin Dentmond
15 Years
Arizona Joseph Romero California Anna Castro Travis Hart Guillermo Plascencia Colorado Bernard Birdwell Connecticut Cynthia Blanks Kimberly Frisbie Christopher Lupo James Purefoy Christine Stas William Watkins Dennis Weternik Florida Ernest Brinkley Julio Cornelio Norbert Haengel Napoleon Jackson Kingsley Johnson David Konawicz Gikalo Major Kathryn Mangrum Judith Olivieri
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Douglas Priebe Paul Rodas Kansas Michael Parker Maryland Janice Sykes Nevada Richard Kohr John Sebring New Hampshire Gregory Gallagher North Carolina Annette Potts Scott Sapienza Ohio Michael Hasenfratz Pennsylvania Adriell Ecckles Karen Yoder South Carolina Robert Showkeir Texas Jimmy Davis Hamid Jaffery Edward Presutti Virginia Michelle Daniel Irene Shokunbi Wisconsin Patricia Frelix Wendy Kowalski Robert Wadel
10 Years
Arizona Curtis Hoelscher Raymond Whyte California Gonzalo Gallegos Mohsen Gol Shiri Esfahani Jan Khan Jose Perez Eduardo Ramirez Steve Rios Jesse Rodriguez Erick Sanchez Fernando Valdivia Colorado Alvin Guzman Connecticut Jeffrey Deldona
Florida
Zephaniah Bartley
William Sears Darryl Self
Georgia Mose Wilson
Texas Nicholas Bomar Norman Hampton Olajide Kehinde Christian Nwankwo Terrell Petitt Catherine Sykora Warren Woods
Paul Brown John Gonzalez Sanoguet Sally Moore Derrick Rhodes Robert Spooner Daniel Viens
Hawaii Walter Nishida Fred Nishida Illinois Rainer Barro James Carkuff Netashe Washington Kansas Lacy Taylor Louisiana Linda Lewis Maryland William Wager Tiara Williams Massachusetts Kelvin Grubbs Emil Nadzhafov Michigan James Hrit Ryan Lambrix Ramona Weatherby Nevada Leile Lancon New Jersey Mohammed Idris John Ishola Julio Santiago New York Caitlynne Graham Syed Samad North Carolina Cynthia McNeil Ohio James Cooperrider Oklahoma Darryl Vaughn South Carolina Matthew Guy Raymond Hall Michael Harmon
Virginia Jessie Horsley George Jeter Brian Shanholtz Washington Charles Marvel James Zaccardo
5 Years
Alabama Alliyah Jackson Arizona Richard Antee Arturo Flores Umer Jawed Martin Ramos Jr. Gordon Richards California Emiliano Aguilar Larry Alvarado Robert Arcia Gabriela Arevalo Chester Baker Michael Brady David Cammon Jason Crowe Mark Galang Joseph Gonzalez Jose Gozum Brett Guest Gregory Hartman Dennis Heffernan Dale Hitzeman PEDJA ILIC Mark Jackson Jesse Jimenez Tinu Judge Susan Kincaid Anne Maher Toni Nelson Bethany Page Steven Pflieger Martin Pham Derek Phillips Aveen Prasad Vanessa Ramirez David Salazar Adrianna Sanchez Mario Valerio
Celebrating Service
Employees Celebrating Anniversaries October 2019 5 Years Continued
Maine Gary Frost Kenneth Martin Justin Vertefeuille
Latoya Mckay Tashauna Mundy Kyle Parry Noreen Potvin
Connecticut Ryan Gagnon
Maryland John Burchett James Jacobs
North Carolina John Day Todd Dodge Stephen Frederick Ryan Harris Michael Joondeph Ryan Kendall Mleane Neufville Terry Pace Renee Perez Lauren Peterson Hadiyah Wright
California Continued Kelly Varnado Jake Williams
Delaware Kwame Jackson Florida Jacqueline Adams Nicolia Broady-Smith Kimberly Capita Lee Forbes Findeley Greffin Bob Hodges Herby Jerome John Kenning George King Latoya Morgan Bria Ralph Sergio Reyes Coral Ryley Frank Springer Paul Volkoff Sandra Watkins Georgia Stephen Barnes Ashley Beckett Ismaila Bojang Maya Boyd James Lee Paul Pierce Jerry Taylor Illinois Keanna Carr Kimetha Hill Colton Lenzie Chiquita Means Gloria Mims Indiana Rio Nance Christopher Thompson Iowa Milan Cannamela Kentucky James Burge Michael Davis Christopher Dehart Kimberly Liggett Martin Madden Spencer Palmer
Massachusetts Kathleen Alliette James Bell Lloyd Cohen Edgardo Gonzalez Scott Mackie Michigan Alan Bond Kenneth Gause Eldi Gjoshe Tara Lynch Kurt Spann Alicia Williams Minnesota Nuradin Aliy Heath Church Michael Daily Ngsnet Hawarya Gregory Pearson Mississippi Kimberly Marshall Christine Zinn Missouri Sarai Mijares Amber Smith Nebraska Terry Jepson Nevada Joseph Fox Justin Gray Christopher Jay Lucas Earle Rosenfield Debra Thomas New Jersey Nahomie Orema Elysee Joseph Zeffiro New Mexico Lorenzo Gonzalez New York Keith Barton Kendel Gray John Greenwood Jose Martinez
North Dakota David Mai Anthony Zenker Ohio Nathan Blanton Darrell Clark Benjamin Dumas Calvin Green Adrianna Randle Shannon Simuel Janet Swingley Oklahoma John Kocak Persephone McClure Toby Prince Da’mond Waiters Oregon Gregory LeBlanc Patrick Preston Pennsylvania India Green South Carolina Melvin Lawrence Jr Lee Shimel Santana Smalls David Woollard Eanna Wrighten South Dakota Elliot McConnell Tennessee Chad Davis Misty Francis Texas Virginia Avila Obaid Banafa
Rene Barraza Jose Barrera Gilberto Cantu III Juan Carrillo Manuel Castillo Roddy Collins Andres Contreras III Jared Cormie Plutarco De La Vina Libby Dunbar Bob Edebiri Minerva Figueroa Octavio Galindo Tina Golman Hortencio Gonzalez Juan Gonzalez Joel Guerrero Randy Hill Matthew Hillmann Nadia Hurley Emiliano Martinez Jr. Kemisha Moore Ali Opatsa Jesus Quesada Rolando Sosa Johnny Suits Fernando Tejada Crystal Vasquez Jorge Vasquez Jr Aurora Villanueva LeChasney Winbush Fermin Ybarra Allene Young Virginia Shawn Burton Ashok Chandel Paige Hite Washington Floyd Eggers Laura Ruffino Marcelino Saturnio West Virginia Joshua Tomblin Wisconsin Susan Ericksen Ismael Herrera Aaron Patterson William Tennant Andrew Wiesner Jason Winterle Tyler Wolf Wyoming Melissa Barnes Patricia Flynn Maryann Palmer
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