NEWS ISSUE3
A G4S CANADA PUBLICATION – SPRING/SUMMER 2019 A PUBLICATION FOR OUR PEOPLE, OUR COMPANY AND OUR CUSTOMERS
G4S Hosts Terrorism Training with RCMP Learn from 12 Year G4S Veteran Sarah Ingram
Excellence In The G4S Aviation Division
Meet Technology North Team
NEWS ISSUE3 TABLE OF CONTENTS A recap of our 2018 Summit Awards
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A message from Peter Panaritis
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The Humanitarian Awards
G4S partners with the RCMP on terrorism
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Sarah Ingram shares her 12 year career with G4S
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Keeping Safe This Summer
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Meet the Technology North Team
13
Employee Discount: National Car Rental & Enterprise Rent-A-Car
15
More Technology Is Coming To OUR Offices
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Excellence in the G4S Aviation Division
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A recap of our 2018 Summit Awards Every year we recognize employees from across the country who have gone above and beyond the normal lines of duty at the G4S Summit Awards. The awards are an opportunity for us to tell their stories and recognize them for living the G4S Values. The 2018 awards ceremony was held in Toronto, Ontario in January 2019 and acknowledged 16 employees who were nominated by their peers for demonstrating the G4S Values in their day to day work. In addition, 8 President’s Awards recipients were honoured by Peter Panaritis, G4S Canada CEO. Congratulations to all the 2018 award winners. We are very proud to have you represent the G4S Brand! ....................................................................................................................................................................................................................................................... Amanda Singh - G4S Values Champion For consistently and tirelessly working to support our employees and our business, upholding all of the G4S Values in everything that she does. She is instrumental in our relationship with the union, leading to successful resolutions and major wins for both G4S and our employees. ....................................................................................................................................................................................................................................................... Anne-Marie Cudney - Administrator of the Year For being an exceptional administrative asset to our day-to-day operations as Regional Administrator for the Kingston branch. Her level of responsiveness is always first-rate and she has been able to work with every member of my branch team effectively. ....................................................................................................................................................................................................................................................... Brian Charman – Screener of the Year For being a stable foundation of our operations and the team in Sandspit, ensuring our client is satisfied and our staff happy and productive, and keeping positive relationships with all stakeholders, resulting in KPIs being met on a continuous basis.
Darren Gonzales - Supervisor of the Year For the strength of his leadership, which can be measured by high employee morale and satisfaction, employee performance, employee tenure, guard deportment and appearance and the consistent positive feedback from his colleagues and our clients. ......................................................................................................................... Edgar Villaluz - Guard of the Year For being considered “the heart of the William Norrie Centre� where he works, where the clients and students consistently say that he is more than willing to go above and beyond his duties to ensure that all feel safe and supported in a challenging neighbourhood. ......................................................................................................................... Leila Picar Davies - Operational Excellence For her leadership role as a Service Delivery Manager, exemplifying the G4S values of service excellence, integrity and respect in every aspect of her work. ......................................................................................................................... Louise McKenzie - Service Excellence For promoting and displaying the G4S values to support the business in every way she can, especially promoting open communication and dialogue with subcontractors, thus delivering results on a consistent basis. ......................................................................................................................... Lusine Gevorkyan - Corporate Social Responsibility For working tirelessly and selflessly to promote the social responsibility of G4S and our Corporate Citizenship in the community. ......................................................................................................................... Maria Agatep - Brand Ambassador For her amazing work promoting the G4S brand in our recruitment initiatives for all 21 airports in the BC region, attracting hundreds of screening officers and the best talent to fill managerial and supervisory roles. ......................................................................................................................... Muhammad Rao - Health and Safety For championing the G4S Health and Safety Program for our Calgary-based client, and for proactively working towards continuous improvement of health and safety in the workplace.
Olga Kats - Teamwork For bridging the Sales Team to the customer through to implementation, then passing over the project to Operations, ensuring that the transition planning process goes as smoothly as possible. ......................................................................................................................... Patricia Dimico - Process & Efficiency For implementing cost saving strategies without compromising quality, holding vendors accountable for pricing and volume discounts and ensuring internal stakeholders adhere to the established purchasing processes. Her efforts resulted in huge annualized savings for G4S. ......................................................................................................................... Patricia Luciani - Brand Ambassador MSS For the support and nurturance she generously provides everyone on the team--Area Managers, Schedulers, support staff, ensuring the G4S Brand is successful and that our clients are supported with the best possible service. ......................................................................................................................... Peter Timmons - Business Integrity For exhibiting a great work ethic and applying the highest standards of integrity in all engagements and transactions with colleagues, customers and staff. ......................................................................................................................... Rob Holmes - Operational Intelligence For his leadership, strategic approach, and hard work managing the Toronto Housing project and running various City of Toronto events, resulting in the protection of key assets and the public in these sites at all times. ......................................................................................................................... Ted Sullivan - Innovation Award For always thinking outside of the box, looking for innovative IT solutions and always at the forefront of ideas that help the Aviation Division achieve, if not exceed, business objectives.
A message from Peter Panaritis: Our first half of the year was filled with many exciting developments. At our January Leadership Conference, we discussed best practices on customer engagement and how to get better in touch with their needs. It was also an opportunity for me to hear some of your ideas on how we can continue creating value for our customers. Collaborating with our partners at the RCMP, AMAG, Secure ISS, and the Secure Integration Team, we forged innovative pathways to further establish ourselves in the market as Trusted Advisors.
Peter Panaritis
Chief Executive Officer and President, G4S Secure Solutions
We also hosted the Summit Awards, recognizing the achievements of our colleagues from across the country. Congratulations to each of the award winners. In April, we hosted the CTIO conference with the RCMP. The core theme of this conference was counter-terrorism security. It was attended by G4S personnel as well as some of our customers. The CTIO was so engaging that I was at the edge of my seat for all 3 days. We had a great turnout and also received excellent feedback from our attendees who were each certified as Counter-Terrorism Information Officers at the event’s conclusion. Reflecting on these accomplishments, I would like to thank each of you for your participation and enthusiasm in delivering service excellence to our customers. Finally, as we enter into the summer season and enjoy quality time outside with family and friends, I encourage each of you to keep safety in mind. Some of the most common injuries during the warmer months include sunburn, heatstroke, and distracted driving. Whether you’re enjoying our great Canadian outdoors or vacationing abroad, be sure to stay hydrated, wear proper sun protection, and look out for any road hazards. Never drink and drive. I look forward to the months ahead as we continue working together to achieve our goals. I will see you in my travels!
From helping a mother in labour to averting an attempted suicide, winners show presence of mind, swift action, courage and heroism while on the job. This year, we honor the following G4S Canada security professionals from the Toronto and Windsor branches:
Cory Jones (Toronto): For assisting a male Toronto respite client who fell victim to drug overdose inside a locked washroom. The team tended to his injury and CPR chest compression was administered to the victim until EMS arrived. .......................................................................................................... Antony Deffrin Johnson (Toronto): For assisting a female Toronto respite client who fell victim to drug overdose and was found without vital signs. Amid the commotion and yelling of other respite residents, compression
Arun Murugesan, Mintu Singh Sadioura: (Toronto): For averting an attempted suicide–tending to the victim’s wrist injury, conducting a calm conversation while restraining the victim, and keeping the weapon away to avoid further harm to the victim or anyone else present.
only CPR was tirelessly performed – without help from facility staff – until the victim regained consciousness. .......................................................................................................... Mohit Kumar, Rajan Singh (Toronto): For preventing an attack on a tenant by an unwanted guest in his home, protecting the
The Humanitarian Awards recognizes security officers and teams who have demonstrated a commitment to safety, security and service excellence in extraordinary ways.
tenant and quickly removing the weapon from the female intruder. The security officers brought the tenant to the lobby and stayed with the victim while waiting for the Community Safety Unit (CSU), Toronto Community Housing and the local police. ........................................................................................................... Andre Jagon (Toronto): While working at a high profile Toronto Community Housing location, Andre Jagon received a radio call regarding a female that was in distress inside a unit. Andre discovered the female to be forcibly confined within that unit. Andre determined that the safety of the female was a priority and forced the door open leading to the arrest of the tenant who had been previously charged with the same offence. If it were not for Andre’s quick thinking and decision making, the outcome could have been very different. ........................................................................................................... Malicia Adams (Toronto): For attending to simultaneous incidents–first a disruptive client, and second a client in labour – and effectively responding to both at the respite. In the first, the client was escorted out of the building with no further disturbance. In the second, the mother was able to give birth, with both mother and infant in good health following delivery. ........................................................................................................... Adrian Wasylyk (Toronto): For assisting a respite client who overdosed from opiates by quickly administering Narcan and preventing further harm.
Tristan Apolinario (Toronto): For performing CPR on a victim of drug overdose at a Toronto respite facility. ........................................................................................................... Shubham Sharma (Toronto): For preventing a resident at a Toronto respite from further inflicting harm upon himself. ........................................................................................................... Kiarash Safarian (Toronto): For ably restraining an agitated patient in a hospital mental health and wellness unit, preventing further attack on a nurse and ensuring her safety. ........................................................................................................... Seraj Kougan, Ryan Forsythe, Patrick Lampman (Windsor): For assisting a woman in labour in a hospital parking lot. The mother safely delivered on site, and the team took care of mother and child until they were given proper medical attention by hospital staff. ........................................................................................................... Gabrielle Fillion, Matthew Swindail, Bryanna Pocock (Windsor): For performing CPR chest compression on an unresponsive male until first responders arrived and took over, eventually reviving the victim. ........................................................................................................... Ethan Gagon, Daxa Chauvin, Ryley Metzler (Windsor): For assisting the Windsor Regional Hospital staff and local police officers restrain an agitated mother who was threatening to harm her infant child.
G4S Partners with RCMP to deliver terrorism training for customers and employees. In April 3-5, G4S Canada partnered with the Royal Canadian Mounted Police (RCMP), to present a three-day Counter Terrorism Information Officer workshop. Over 150 G4S employees and customers participated in the workshop hosted at the City of Mississauga Library.
Designed by the Public Engagement Unit of the RCMP, the program aims to harmonize the work of the Canadian law enforcement community in identifying, preventing, responding to and investigating criminal activities related to terrorism and national security threats. Participants received terrorism awareness training and information & intelligence from experienced members working within the National Security environment. Sessions explored recognizing terrorism event pre-incident indicators, cyber terrorism, the dark web and the use of the internet, suspicious incident reporting and an overview of the national
security environment. All of the sessions emphasized the role private security employees can play in countering terrorism and the importance of “See something? Hear something? Say something.” If you ever encounter something suspicious while on post, report it immediately. We play a critical role in securing public spaces and at times, have better line of sight than police.
“See something? Hear something? Say something.” On the final day, G4S conducted an open panel featuring customers and partners from various verticals and closed the workshop with a question and answer period. When asked about the session and what it meant for G4S and their customers, G4S Canada CEO, Peter Panartis, said, “We’ve seen changes prompting us as an organization to work with our customers differently - understanding their business goals and environments and building partnerships as a trusted advisor to reduce risk and minimize threats to their operation”. Panaritis continued to say, “This workshop was eye opening for all of us to learn about, and identify the potential for terrorism here in Canada. The workshop reminded me of why we do what we do. I will be tasking our trainers to work with law-enforcement so that we can bring similar training to our frontline employees. ” G4S places an emphasis on training and the professional development of our people. Sessions such as the CTIO are particularly important in promoting education and collaboration within security. Partnership between federal law-enforcement, private security providers, and industry professionals is critical to securing communities in Canada.
G4Su
A learning management system
We call it “G4Su”. It’s your online gateway to a fulfilling career. Every G4S employee can log on and take advantage of over 1800 unique
training programs. Visit www.myg4straining.com and login using the first initial of your first name paired with your full last name and the last four digits of your employee number (eg: jsmith4567). Password is naticu (all lowercase). L e a r n . G r o w . T h r i v e .
My G4S Story: From Loss Prevention Officer to Business Development Manager
Sarah Ingram shares what she has learned over a 12 year career with G4S I graduated from Westervelt College with an honours diploma in Police Foundations, and began my career with G4S in 2007 on the front lines, as a Loss Prevention Officer. In 2010, I received the G4S Customer Service Award and then again in 2014. In 2016, I was awarded the National Sales Award, and attended the North American Gold Club Awards for exceeding growth targets. Over the years I have participated in numerous sales, operations and leadership seminars and courses, further developing my professional skills and expanding my overall knowledge of the business. With more than 10 years of experience in the industry my areas of expertise range from customer service and operational support for rapidly-growing accounts within a diverse client base to driving growth and revenue within the business through sales. G4S has provided me the opportunity to become a tactical planner with a strong understanding and partnership with all business components within the organization. Prior to my current role as a Business Development Manager, I worked on our Customers Solutions teams as a National Account Manager with G4S Canada. I was responsible for upholding best practices and ensuring governance models were adhered to across North America. I worked closely with both National and Global Account Managers in the US and Canada to maintain consistency and the highest level of service delivery. My focus was on developing and growing client relationships within a variety of verticals including logistics, corporate properties, special events, investigations and retail. Throughout my career with G4S I have broadened my scope of expertise to also include labour dispute planning and management, developing and implementing Security Guard Procedures customized to the needs of individual clients and providing critical support during high risk security details. I am honored and privileged to have spent so many years working with and for an organization that truly believes in their people and sees the potential of not only what they currently are, but what they are capable of bringing to the table in the future. Continue to move forward, persevere and keep your eye on the prize. Start off each day being proud of the day before, ask your Supervisor or Manager what else you can do, learn, live the G4S values and be a positive example for your teammates.
Keeping safe this summer The summer season is upon us, and that means stifling outdoor temperatures and a dangerous increase in heat-related workplace safety hazards. We’ve all experienced it at some point when working or playing hard – fatigue sets in, your mouth feels dry and your legs are heavy and maybe you even get a headache. These are all common signs of dehydration. When you are working hard, body fluid is lost through sweat. If the fluid lost through sweat is not replaced, dehydration and early fatigue are unavoidable. Losing even 2% of body fluids (less than 3.5 pounds in a 180-pound person) can impair performance by increasing fatigue and affecting cognitive skills. However, dehydration can easily be prevented: When to drink: Ensure you drink before you start working. Trying to catch-up for lost fluids after a period of time is very difficult. In other words, drink before you get thirsty. By the time you’re thirsty you are already dehydrated, so it’s important to drink at regular intervals – especially when it is hot outside.
What to drink: Water is truly one of the best things to drink. Research also shows that a lightly flavored beverage with a small amount of sodium encourages people to drink enough to stay hydrated. The combination of flavor and electrolytes in a sports drink like Gatorade provides one of the best choices to help you stay properly hydrated if you are sweating profusely.
Water is truly one of the best things to drink.
What not to drink: During active periods, avoid drinks with high sugar content such as soda and fruit juices. These are slow to absorb into the body. Also alcohol and caffeinated beverages should be avoided. Many people are unsure of how much fluid to drink. This truly depends on your activity level and how much your body is losing fluids. In general, when you are working and sweating, you should drink at least every half-hour. Ensure you are drinking enough to replace your lost fluids. Heat illness is a serious but easily preventable health risk. By following these basic rules, we can all enjoy a safe and healthy summer. Remember, safety starts with me, at home, at work, and at play.
Safety Starts with Me
Meet the Technology NorthTeam! The Technology North Team is a leading security technology integrator and a key branch of the G4S Secure Integration Team. Based in Sudbury, Tech North services the cities of Sault St. Marie, Timmons and Sudbury, and extends its presence outside Northern Ontario. The team designs, installs and maintains integrated video monitoring and security systems for clients in government, industrial and commercial sectors. Leading a team of certified technicians is Mike Lawson, a business development professional with extensive experience in the security tech space. A small but nimble group, Tech North can immediately address customer needs and concerns and provide solutions on time and on budget. Tech North is the first to team up with G4S Northern Ontario’s security personnel services teams. With these combined efforts, G4S is poised to offer comprehensive service delivery models in Northern Ontario and the rest of the province. Tech North is making an indelible mark in the security tech space as a trusted advisor. The team develops video applications and systems for firms whose production and operational processes depend on high levels of safety and security. Tech North has strong connections with clients in the mining and government sectors. For a key client in the mining industry, the team provided a fibre communications network solution, and an above and below ground camera systems. Both technologies are critical to the client’s manufacturing processes. The cameras are highly durable and can withstand potential force or breakage while underground, requiring less maintenance and replacement.
Tech North is making an indelible mark in the security tech space as a trusted advisor. The team has also made lasting partnerships with the Greater Sudbury Police Service and Barrie Police. Tech North supports the police force and the community in promoting public safety through the installation of different types of cameras for monitoring and crime deterrence. Tech North’s complementary initiatives in law enforcement establishes G4S as the trusted security advisor who knows what it takes to keep local communities safe and secure. Tech North’s product expertise is matched by a strong commitment to service excellence. Mike and his team engage clients by listening to their needs, clearly articulating G4S’ value proposition, and treating them with respect. The team looks after their clients the moment they are on board and develops these relationships for years to come. In a short time, Tech North has achieved market leadership through association with premium product suppliers, an extensive network of subcontractors, and a portfolio of high-profile clients.
Employee Discount: Preferred Car Rental Rates for G4S Employees from National Car Rental and Enterprise Rent-A-Car National Car Rental and Enterprise Rent-A-Car are delighted to offer G4S employees complimentary Emerald Club memberships. Members enjoy accelerated transactions, greater choice and recognition while renting across the National Car Rental and Enterprise Rent-A-Car worldwide network. Emerald Club Member benefits: • Choose your car and pay only the reserved midsize rate. • Peace of Mind. EmeraldAlertsSM give you rental information at your fingertips. • Faster rentals. Bypass the counter. The General Motors Preferred Pricing Plan • Faster returns. With E-receipts, there’s no need to wait for a receipt. • Reward choices. Choose the rewards you want to earn. • Fast online renting. Make online reservations at nationalcar.ca. • No second-driver fees for family members and business associates. • Special offers. Receive members-only discounts and offers. • Automatic upgrades when next membership tier is attained.
To enroll in the Emerald Club and start receiving these benefits and earning rewards today, click on the button, or visit the Emerald Club section of National’s website to enroll. When making a booking, be sure to reference Account Number XVC2464. This identifies you as a G4S traveller and conditions of your contract are applied. If you have specific questions relating to your G4S’s car rental plan, please contact G4S National Fleet Manager, Jon Grant, at jon.grant@ca.g4s.com.
More technology is coming to our offices! An update from G4S Product Manager, Scott Sutton
At G4S, safety isn’t just a word - it’s recognizing a need and taking action. Recently, we took a look at the security at our various offices and found some interesting things. Every day we speak to our clients about security measures and when we looked at our own facilities, we recognized we still have room to “walk the talk”. We began examining our offices, with the Training Centre at Dixie Road in Mississauga, Ontario being first. We started with a security risk assessment, and truth be told, we found some gaps most of which are likely common to most offices. To help fix these gaps, expect to see changes coming to our offices across the country in the coming months. We’re working with AMAG Technology, A G4S Company, and our Secure Integration team at G4S Canada to make our offices more secure. By integrating security technology in our offices, some include; Remote video monitoring (AMAG Completeview) • Access Control (AMAG Symmetry) • Bluetooth Readers (AMAG Symmetry Blue) We’re at an exciting stage where innovation in security technology is changing faster than ever before. And at G4S we’re not just speaking to our clients about it, we’re making changes. Stay tuned for when these changes take place at an office near you. In the meantime, if there’s technology that you’ve seen that seems fresh and new, please send an email to Scott Sutton, G4S Product Manager and Chair of our Innovation Committee at scott.sutton@ca.g4s.com. We’re looking for new ideas and look forward to hearing from you!
Every Flight Safe, Every Time. A passion for Safety, Security, and Service Excellence at G4S’ Aviation Division At G4S Canada’s Aviation Division we have a motto - Every Flight Safe, Every Time. It serves as a reminder that we play a critical role in helping secure 21 airports across British Columbia and the Yukon. We display this motto on the lanyards around our necks, feature it in office presentations, and display it throughout G4S spaces in the region. We have a big responsibility; failing to properly screen a passenger or a piece of baggage can have devastating consequences for Canadian travelers, visitors and the safety of the public. The Aviation team and I don’t take this responsibility lightly, and that’s why we remind each other daily of our motto. We also take great pride in our results. So far this year the Aviation Division has screened 3,293,594 passengers and a total of 6,257,286 pieces of luggage. All were processed within 15 minutes or less without major incident.
Remco Loevendie
Chief Operating Officer G4S Canada Aviation Division
The driving value behind Every Flight Safe, Every Time is one that we all share at G4S, and that is a passion for Safety, Security, and Service Excellence. As members of the G4S family and security community we play a vital role in securing communities across Canada. It is also important for us not to forget the gravity of the work that we do. Whether you are working in an airport, at a residential building, retail store, or installing security camera, we all have the power to make a difference. As security professionals, and members of the G4S family, we are tasked with promoting community safety & security while striving for service excellence. I encourage everyone across the business to take a moment to recognize the difference you are making and to take pride in delivering Service Excellence to our customers, their customers and the general public.
Newsletter Stories? Ideas?
Email: newsletter@ca.g4s.com Previous newsletters can be found on our website www.g4s.ca. ................................................................... Publisher Peter Panaritis, CEO Editor at Large Floria Chiu Director Marketing & Communications Ellouise McGeachie, Proposal Manager Trina Joyce Sajo, Proposal Writer Milana Bucan, Communications and HR Coordinator, G4S Canada, Aviation Division Graphic Design & Layout Hrabal Creative www.hrabalcreative.com Copywriter/Contributor Douglas MacKellar Marketing & Communications Specialist www.g4s.ca ...................................................................