Featured Employee DiscountsThrough Perks at Work
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News A publication for our people, our company and our customers
‘Tis the Season G4S offices across the region raise money and donations for those in need
Cover continues on Page 2
A G4S Secure Solutions (USA) Inc. Publication - December 2017
W hat ’ s W ithin
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Message from the President
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Featured Employee Discounts
Perks at Work and exclusive employee discounts from companies across the country
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G4S All Stars
When a woman arrived with a flat tire, G4S’ Cody Cotton was there to help
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Payroll FAQ
With tax season around the corner, we’ve got your answers to questions regarding W2’s and pay statements
About the Cover:
G4S employees serving a university in Massachusetts held their 4th annual Stuff-a-Cruiser event, collecting unwrapped presents from campus students and staff to donate to children in the neighborhood surrounding the school. “This is the time of year where we can extend our assistance to include the community that surrounds us,” said G4S Supervisor Diane dos Reis. “We know that there are lots of kids that have benefited from our past events and we wanted to make sure that it continued.” L to R from cover to Page 2: CPO Melvin Scott, Sgt. Diane Jensen, Dispatch Supervisor Diane dos Reis, CPO Keith Krompinger, Dispatcher Zach Girard and Sgt. Richard Alexander
Publishers Drew Levine President, G4S Secure Solutions North America
Editor-at-Large Monica Lewman-Garcia Director, Communications
Sarah Booth Sr.VP of Marketing & Communications
G4S Secure Solutions (USA) Inc. 1395 University Boulevard Jupiter, FL 33458 Phone: 1.800.275.8305 E-mail: editorial@usa.g4s.com
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Managing Editor Marshall Hastings Communications Specialist
A Message from the President Team, Happy Holidays! As the year comes to a close, I want to thank everyone for their contributions in making 2017 into the year it was. We had our challenges, but as a company we came together and will be entering 2018 in a great position. Throughout the year we experienced moments that defined who we are as individuals and as a company.The response of our employees from across the country during the hurricanes and wildfires provides the best definition: we are a group that perseveres and supports those in need. To those volunteering to deploy to affected areas to the teams and individuals that donated their personal resources, thank you.
Meet Your G4S Leader Kurt Takahashi President AMAG Technology (A G4S Company) Background:
Kurt Takahashi joined AMAG in 2015 as Senior Vice President of Sales. Kurt began his security career in 1995 at Sensormatic Corporation before moving to ADT Security Services, Tyco Integrated Security, Arecont Vision and eventually Quantum Secure prior to beginning with AMAG. A graduate of California State University Long Beach, Kurt is also a board member for forthechild.org.
Did You Know About?
Employee Assistance Program National Suicide Prevention Lifeline In the United States, close to 45,000 individuals die every year by suicide, making it the 10th leading cause of death in America. Additionally, nearly 500,000 people visit a hospital for injuries due to self-harm each year.
With those challenging times came exciting moments, like the solar eclipse that caught our fascination and the first annual Summer of Service, recognizing the great work of our Values Award winners. From coast to coast, G4S teams and offices donated their time and money to great causes, like Habitat for Humanity, the Leukemia and Lymphoma Society, Relay for Life, and countless others. Thank you to everyone that participated.
G4S is here to help, providing all G4S employees and members of their household access to the Employee Assistance Program (EAP) at no cost to you. Behavioral health and emotional support services are available 24 hours a day, seven days a week online and by phone.
So as the holiday season hits its stride, I hope everyone is able to enjoy time with their families and friends. 2018 will be full of opportunity, and I look forward to experiencing that with all of you.
Beyond the EAP, the National Suicide Prevention Lifeline is a free and confidential support service providing support for people in distress, and prevention and crisis resources for you or your loved ones. The National Suicide Prevention Lifeline provides assistance to veterans, those suffering from disaster distress, support for those deaf or hard of hearing and in Spanish 24 hours a day, seven days a week.
Merry Christmas and Happy Holidays to all, and to all a Happy New Year!
National Suicide Prevention Lifeline Phone Number: (800) 273-8255 En Espanol: (888) 628-9454 Options for Deaf and Hard of Hearing: (800) 799-4889 Veterans Crisis Line: (800) 273-8255 Disaster Distress Helpline: (800) 985-5990 Online: suicidepreventionlifeline.org
Sincerely,
Drew Levine, President, Secure Solutions (North America)
EAP phone number: (866) 486-4334 Online: resourcesforliving.com Username: G4S Password: eapu
If you’re thinking about suicide, or are worried about a friend or loved one, please contact the EAP or call the National Suicide Prevention Lifeline. Understanding the issues, knowing the warning signs, and making the phone call are important in suicide prevention and helping those in need.
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Featured Employee Discounts: HP
Discounts at HP As part of our continuing effort to provide meaningful programs that offer important services and savings to you and your family, G4S is excited to make available Perks at Work, an employee purchase and discount program website with employee pricing at thousands of merchants nationwide. With Perks at Work, you and your family will be able to save money at over 30,000 national and local merchants as well as take advantage of special offers from many of our customers. This month’s featured discount is through HP. For a limited time, take advantage of HP Corporate Pricing online and get savings on HP’s most popular PCs and Printers. How to Get Started: 1. Go online to www.perksatwork.com 2. Click on the Register for Free button 3. Enter your personal email address in the Work Email field 4. Select G4S US as the company 5. Verify your Employee ID. It will be the first initial of your first name, your entire last name, and the last four digits of your Social Security number, e.g. jsmith1234 6. Click Create my account Once you’ve created your account, click on “Perks & Exclusives” in the top left, select “Exclusives” (right), and then click Hewlett-Packard. Recent exclusive offers include: • Alliant Credit Union • Quicken Loans • Bank of America • AT&T • Verizon If you have any questions, contact Renee McAlister in the Corporate Human Resources department at (800) 506-6265 - option “8” or by email at renee.mcalister@usa.g4s.com. Sign up for weekly or monthly notifications (www.perksatwork.com/myaccount/emailsetting) from Perks at Work to stay up to date on exclusive offers not available to the public and limited time offers available to you and your family.
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Training and Development: G4Su
Accessing G4Su The G4S North America Training Institute offers employees thousands of hours of directed learning, improvement opportunities, and activities that cover a wide range of careercentric categories. We call this G4Su, and we encourage you to explore, learn and reach your highest potential.Visit www. myg4straining.com to get started today! What is it? G4Su (www.myg4straining.com) is the learning management system for all G4S North America employees. G4Su provides employees the freedom to learn instantly, wherever you are. It features over 2,500 personal and professional development activities 24 hours a day, 7 days a week, at no cost to you.
How do you access it? To log in, visit www.myg4straining.com and use the first initial of your first name, your last name and the last four digits of your social security number (eg jsmith4567). The password is naticu (all lowercase). You can access G4S from any desktop computer or mobile device. Additionally, you can also download the Exceed Mobile app via iTunes or Google Play. Look for the logo to the right when in iTunes or Google Play to download Exceed.
What programs should you visit? Your homepage includes an “Activities You May Be Interested In” section that highlights newly released and most popular activities. You can also click the browse tab to browse the catalog by category.You can also browse the course catalog and look for activities that are of interest to you. How do you navigate it? G4Su just underwent a great face-lift, designed to improve the learning experience in two ways. It’s now easier to find the exact learning activity you are looking for in the exact moment you need it. It’s also never been more fun to browse through content and identify learning initiatives that resonate with both your professional and personal journey. To learn more, visit https://goo.gl/VeCTmk What are the benefits of using G4Su? Using G4Su gives you unlimited access to personal and professional development resources to help develop and enhance your skills. If you’re looking to improve your skill set or simply learn something new, G4Su is designed to help you get started. G4Su also includes several courses that have been reviewed and recommended for college credit by the American Council on Education.
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VETERANS SPOTLIGHT
Hiding in Plain Sight For years, Bruce Wimmer protected assassination targets. Then, he had to heed his own advice.
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ehind dark sunglasses, Bruce Wimmer surveys the scene. He’s driving his third different car this week, taking a road he’s seldom traveled before, but will take him to the same destination: Clark Air Base in Pampanga, Philippines. In gridlock traffic, Wimmer is a sitting duck. Cars have filled the roads while people walk through the streets, dodging the vehicles as if maneuvering a mine field. Be observant, keep a low profile, change your normal habits. He’s taught these practices to high ranking government officials dozens, if not hundreds, of times. He’s preached them and he’s demanded them. Now, he has to live them as an assassination target. For the past three months,Wimmer has had a bullseye on his back unlike anything he’s ever experienced, and boy has he experienced his fair share. He was in Vietnam in 1973 when the last United States troops left the country; he stood on top of the U.S. Embassy in Tegucigalpa, Honduras on April 7, 1988, when thousands of students marched on the Embassy, hoping to burn it down while protesting the expulsion of a drug kingpin to the United States; he stood in Berlin on Nov. 9, 1989 when the Berlin Wall finally fell and watched as 2 million people from East Berlin and West Berlin joined in “the greatest street party in the history of the world.” But here in the Philippines in 1991, it’s different. As a Commander in the Air Force Office of Special Investigations (AFOSI), Wimmer is now L to R: Bruce Wimmer; Phan Van Xoan Retired General with the target. The New Long Hai Security; Graham Potter, Client Relations, Long Hai People’s Army (NPA), Security; and Robert Dodge, Executive Vice President, G4S Corporate Risk Services the armed wing of the Communist Party of the Philippines, believes that if they can kill a leader of the Air Force’s federal law enforcement agency, they can send the message that they can get to anybody. “I’m used to being on the other side of it — protecting senior leaders. It’s harder to see why as a Lieutenant Colonel someone would try to kill me. I’m not that important,” Wimmer said. “A message came
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in (from U.S. sources in the NPA) that they wanted to kill Colonel Wimmer. I said, ‘I am Colonel Wimmer.’ “You’re not ready for that.When it’s you, it’s a stunning reality.” For three months, Wimmer navigated through the streets of Pampanga alone with no security detail while the NPA attempted to track him down. He changed cars on a near-daily basis, from bulletproof government vehicles to rental cars. He changed the route he took, he changed which gate he entered the base through, he changed his entire schedule. He changed his life. “It’s pretty scary. I had to change my lifestyle and my way of thinking,” Wimmer said of knowing people are looking for you. “ Things that I taught senior leaders I had to employ myself. I had to be unpredictable and unknown amongst them because if I make a mistake and they do find me, I’m in deep trouble.” When Wimmer arrived at Clark Air Base, there were oftentimes teams from the NPA waiting outside the gate for him. “You’re really not thinking too deep of thoughts, you’re looking for reactions,” Wimmer said. “I just looked at their faces to see if I see a reaction, and be able to read that person if they recognized me.” They never did. All the while, Mt. Pinatubo had just erupted, covering the province in ash while clogging the streets. Subsequent rain led to flooding, and earthquakes caused buildings with heavy layers of ash to collapse.The U.S. military was pulling out, eventually leaving Wimmer as the last military member permanently assigned to Clark Air Base. But Wimmer never lost his focus on what truly mattered. “I had a family to go home to,” said Wimmer. “It wasn’t about me, it was about me coming back to my family. I’ve got a wife and daughter to get back to. I was determined to survive if at all possible.” Finally, the NPA redeployed their teams and gave up on Wimmer, just before he was given the heads up to go home. “For three months, everything was flipped upside down. On the tarmac (preparing for takeoff), I was praying. I had my fingers crossed saying, ‘can we just take off?’ I was just wishing to kiss the ground on the other side.” Now,Wimmer serves as a Senior Director for G4S Corporate Risk Services, again providing protection for individuals across the globe. “The nearly 22 years I spent in the military and what I do at G4S have a tremendous number of overlaps,” Wimmer said. “Dealing with criminals, terrorists and spies means the private sector faces the same threats I dealt with in the military. My leadership chain includes people with military experience and most of my colleagues have that or law enforcement backgrounds, so it is a comfortable match.”
Community Investment – October - November Donations $79,350 Volunteer Hours 34
G4S Participating Offices 10
In-Kind Donations $514
Organizations Supported 14
The G4S Headquarters team during the Leukemia and Lymphoma Society (LLS) Palm Beach County Light the Night walk inWest Palm Beach in November
In 2017, approximately 175,000 people were diagnosed with a blood cancer, around 10 percent of the more than 1.5 million new cancer diagnoses. Today, close to 1.3 million people in the US are either living with, or are in remission from, leukemia, lymphoma or myeloma. Despite the growing number of those affected by blood cancers, the survival rates are growing as well. From 2006-2012, survival rates for Myeloma, Hodgkin Lymphoma, Non-Hodgkin Lymphoma and Leukemia were 50 percent, 89 percent, 73 percent and 63 percent respectively. All of those survival rates are up from the 1970’s when survival rates ranged from 25 percent for Myeloma, to 72 percent for Hodgkin Lymphoma. The increasing survival rates are due in large part to advances in medicine and research, which have been helped by organizations like the Leukemia and Lymphoma Society (LLS) and programs like their Light the Night walks that take place across the country. In 2017, G4S offices in Jupiter and San Francisco participated in Light the Night, combining to raise $13,636 for LLS. G4S first participated in 2016, when offices in Jupiter, Las Vegas and Louisville participated, raising funds while also supporting fellow employees battling cancer. In total, G4S has donated $18,877 to LLS. “G4S is excited to continue our partnership with LLS in West Palm Beach,” said Stanley Wilson, Sales Operations Analyst for G4S and the organizer of G4S’ Light the Night team in Jupiter. “LLS is dedicated to funding research, finding cures, and ensuring access to treatments for all blood cancer patients and we are honored to be part of those fundraising efforts to help those in need.” Are you active in the community or participating in community service efforts? Notify your local Coprorate Social Responsibility contact in your region to be recognized! FLR — Sarahlene Hill sarahlene.hill@usa.g4s.com MAR —Tifani Grusky tifani.grusky@usa.g4s.com NER — Robin Serafini robin.serafini@usa.g4s.com SOR — Nan Starjak nan.starjak@usa.g4s.com
CPR — Linda Nguyen linda.nguyen@usa.g4s.com MWR — Rachael Sturgeon rachael.sturgeon@usa.g4s.com SER -— Amanda Haggard amanda.haggard@usa.g4s.com WER — Theda Domer theda.domer@usa.g4s.com
Match-It!
G4S recognizes the crucial impact our employees can make by supporting good causes in their local communities. To help support their efforts, G4S runs a matched fundraising program, through which it matches the funds raised by employees for local charities or community good causes, up to the value of $500 per application. If you are a G4S employee and want to apply to the Match-It! program, you can download the program description and application form online (www.g4s.us/en/About-G4S/Match-it), or email matchit@ usa.g4s.com for more information.
October November Contributing Offices Casper, Wyo. Chattanooga,Tenn. Fort Lauderdale, Fla. Ft. Myers, Fla. Headquarters Jacksonville, Fla. Louisville, Ky. Memphis,Tenn. San Francisco, Calif. Tampa, Fla. Remember to report your community service activity to michele.mitchell@ usa.g4s.com Every month, G4S offices around the United States take part in community service, whether it be donating time, money or resources toward individuals in need or to an important cause. G4S encourages all employees to be involved to help their communities. If you are involved, be sure to share your story and photos with your regional community service representative. G4S Match-it! supports employee community service efforts and the company’s Corporate Social Responsibility commitment. Match-it! program encourages G4S employees to become involved in their local community by matching the money they raise for a charity, up to $500. Applications are accepted year-round. Contact your HR team or email matchit@ usa.g4s.com for more info.
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G4S Safety
G4S “Safety Starts With Me� Videos Safety at home and in our personal life is as important as it is at work. Our safe behavior at home can help make it second nature at work and vice versa, which is why we started the Safety Starts With Me campaign and launched our Safety Starts With Me Video Training Series. Below, you will find a link to each volume of the Video Training Series, covering slips, trips and falls, safe vehicle operations, proper lifting technique and personal protective equipment training. Feel free to familiarize yourself with each video, and explore other learning opportunities in G4Su. Returning home after work is the most important part of the day, and we want to make sure that you are able to return home safely every day.
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Slip,Trip and Fall https://goo.gl/L6oz4f
Safe Vehicle Operations https://goo.gl/Rsf8ZJ
Proper Lifting https://goo.gl/hz65ip
Personal Protective Equipment (PPE) https://goo.gl/o3AAET
Get to Know G4S
Get to Know: RISK360
G4S’ Incident and Case Management Software G4S continues to innovate and adapt to the ever-changing security industry landscape. In the past year, we’ve introduced new products designed to serve the needs of our clients. As we continue to innovate and deliver these products to the market, it’s important that you — the security personnel who use these tools — understands how they’re developed and how they can help you become better at your job. One of the new products that G4S launched in 2017 was the latest version of RISK360 incident and case management software. With this update customers are able to report, track, and resolve incidents while also managing staff, sites, and assets. While the new software is not in place with all of Secure Solutions (USA) customers, we wanted to share this update with you so you can see how it’s being used with some of our clients. G4S News reached out to Kami Dukes, Director of Business Development with AMAG Technology (a G4S company), asking her to provide some background on RISK360 and how customers who use it are saving time and money. Kami Dukes Director of Business Development AMAG Technology (A G4S Company)
Kami is the Director of Business Development for AMAG in North America where she and her team work closely with end users and the consultant community to drive new opportunities through roadmapping, specifying, and systems execution planning. During her five years with AMAG, Kami has worked in various capacities ranging from regional sales and business development to strategic accounts and capture management. Today Kami manages AMAG’s largest strategic accounts and spearheads the capture and bid
What is RISK360? RISK360 is a tool that allows our clients to manage, respond, investigate, and aggregate data. With a simple interface, they are able to analyze the data and make informed decisions, allowing them to optimize staffing, respond to events, and mitigate risk without increasing costs. The simple-to-use tool provides a cost effective solution that can be configured for individual customer needs. The data is streamlined so that customers can view the right data on any screen, including staffing levels, vehicles, locations, sites, events and other critical data. All of this is collected and configured so that customers can see their world of data in one place. What do G4S Security Officers need to know about RISK360? RISK360 was designed with our G4S Security Officers and other users in mind. We put great thought and care into this update to ensure each input was intuitive and easy-to-use, allowing security officers to quickly and easily capture meaningful data. We also simplified report writing by employing machine learning to assist with writing clean, informative reports that are relevant to a customer’s unique needs. For a hospital client, using RICK360 meant adjusting security protocols after learning that the security officer on site was called away from post 500 times in 30 days to unlock office doors. For an automotive corporation, RISK360 allowed them to add fire extinguisher monitoring to the security officer tours saving them $150,000. The data collected and tracked by RISK360 helps managers and clients analyze trends by location, time of day or other relevant data point, enabling security officers — and the entire security program — to become more proactive and predictive and less reactive. How was RISK360 developed? We designed Version 7 of RISK360 using the latest development, database and cloud technologies to ensure that the product worked across all interfaces. By using this modern technology and moving to a cloud-based solution, the database, servers, speeds and availability can grow as our customer does. The latest version is reliable and responsive and is designed to enhance the customer experience but also to make it easier for security officers and other users.
What is the greatest challenge facing clients and how does RISK360 address those challenges? There is a dizzying amount of valuable data in the world, but everyone is challenged with consuming the data in a meaningful and impactful way. It is hard to focus on the important when we are all overrun by the volume of the urgent. RISK360 helps streamline that data to eliminate the white noise and deliver impactful data in a consumable and meaningful format. For more information on RISK360 and what it is capable of, visit the RISK360 page on the G4S website here: wvw.g4s.us/RISK360
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G4S In The News Keeping Data Centers Secure December 6
Joe Young from G4S Cloud and Enterprise Solutions talks about the new measures needed to secure the vital data essential for businesses and consumers around the world. In North America, home to the majority of the world’s technology giants, data centers have been a growing market for G4S. We have created a Secure Integration Center of Excellence for Technology on the west coast of the United States, which specializes in the corporate technology market, including security systems for our clients’ data centers. We adopt a risk-based approach for data centers, starting with a thorough assessment that first looks at what resources the client wants to protect and what risks they are protecting it from. Understanding the link between resources and risks allows us to develop a solution that helps prevent the risk, or assist in containing and recovering from the risk if it was to occur. Read and share the entire article: https://goo.gl/Hdv7r2
G4S’ John Petruzzi Pens Enduring Security Risk Model Article November 29
John Petruzzi is a man of many titles. He is a Certified Protection Professional (CPP), G4S’ Vice President of Integrated Security Solutions, the 2018 Secretary-elect of the ASIS International Board of Directors and is a prominent expert when it comes to Enterprise Security Risk Management (ESRM). In November, ASIS International published an article written by John that addressed the fears and misconceptions about the ESRM approach and walks readers through the initiative that will drive the maturity of the security profession. Read and share the entire article: goo.gl/XHUPPT
G4S Secure Integration and North America Training Institute Recognized for Excellence November 15 G4S Secure Integration (USA) received the National Safety Council’s “Industry Leader Award” during the National Awards Celebration in Indianapolis, Indiana.The award recognizes the top five percent of the National Safety Council (NSC) corporate members, and 51 awards were presented in 2017. To qualify for this award, G4S Secure Integration had to meet the requirements of the NSC “Occupational Excellence Achievement Award” including an injury rate less than half that of the industry. At the time of the award, G4S Secure Integration completed 4,245,659 hours without a lost time incident, and had an incident rate that is 72 percent below our industry standard. G4S Secure Integration was the only security solutions provider recognized by the National Safety Council in both 2016 and 2017 for the Industry Leader Award. Read the full press release here: goo.gl/KfUZpR
For more, follow G4S on Twitter @G4S_USA 10
G4S All Stars G4S Team Provides Assistance to Heart Attack Victim
G4S Security Officer Helps Woman In Need
On the left, a tweet sent by the woman helped by G4S Security Officer Cody Cotton (pictured right) G4S Security Officers Mark Labee and Alex Taylor
AUSTIN, Texas — Something didn’t seem right to G4S Security Officers Mark Labee and Alex Taylor. As they provided emergency care to an individual suffering from a heart attack, they felt that it was taking longer that it should for EMS to arrive, so they contacted 9-1-1 to ensure that assistance was on its way. They continued to work to ensure the victim was stabilized until emergency help arrived.
Shift Supervisor Robert Richardson Looked After CPO Cecil Bryant RICHMOND, Va. — G4S CPO Cecil Bryant didn’t feel right. He was dizzy and felt sick, so he called the control room asking for someone to stop by. Shift Supervisor Robert Richardson arrived and found CPO Bryant not breathing normally and slurring his speech, so he suggested that CPO Bryant allow him to call an ambulance. CPO Bryant refused, saying that he just wanted to drive home. But Richardson persisted, and eventually texted the control room asking for someone to call an ambulance. When medics arrived and assessed CPO Bryant, they suggested he go to the hospital, which he finally agreed to. Several hours later, CPO Bryant called the site, thanking Richardson and explaining that doctors told him that if he had gone home, he would not have survived the night.
ARLINGTON,Texas — As G4S Security Officer Cody Cotton sat at his post inside a client’s gate in Arlington, something seemed strange when a woman pulled up to the gate, exited her car, and began walking around it. Curious, Cotton got up and asked the woman what was wrong. She told him she had a flat tire, but didn’t have a car jack. Cotton immediately got a fellow security officer to cover his post while he went to his car, got his own jack, and changed the woman’s tire for her, allowing her to go on with her day, trouble-free.
G4S Duo in Chicago Stop Man Chasing and Harassing a Woman
L to R: Chicago GM Bill O’Brien, USO Ceasar Fields, Supervisor Damien Hopkins, Ray Martinez, Nick Oyervides
L to R: Shift Supervisor Robert Richardson, CPO Cecil Bryant
CHICAGO — From a distance, G4S Supervisor Damien Hopkins saw a woman running his way. Behind her was a man, flashing gang signs and screaming. Seeking respite, she ducked through the hospital doors Hopkins stood post in front of while the man attempted to follow her inside, only to be stopped by Hopkins, prompting the man to try and flee. As he turned to run away, he was stopped again, this time by G4S USO Ceasar Fields. The G4S duo kept the man there until police arrived and he was arrested.
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G4S Payroll FAQ
Payroll FAQ:Your W2 and Pay Statements Tax season is upon us once again, and in an effort to help G4S Secure Solutions (USA) employees across the United States, the payroll team has provided a list of a few frequently asked questions to help you navigate the coming months. If you have any questions, please contact your local office for assistance, call HQ Payroll at (888) 597-5476, or email notify_payroll_dept@usa.g4s.com. Please note, the following information applies to G4S Secure Solutions (USA) employees only. What do I have to do to get my W2? All W2’s will be mailed to every employee’s mail address that is on record as of 12/31/17. If there is no mail address, it will be sent to your home address on record as of 12/31/17. As a result, please make sure that your address is updated by 12/31/17. W2’s are also available online through the iPay website at www.ipay.adp.com. When you receive your pay statements, please verify that the proper state and locality taxes are withheld. If there are any issues, contact HQ Payroll at (888) 597-5476 or via email at notify_payroll_dept@usa.g4s.com. What is the iPay Website? To access your W2 and pay statements online, visit the iPay website at www.ipay.adp.com. If you would prefer to receive your W2 through the mail, you must choose to have it mailed to you on the website. If you do not update your mailing address by 12/31/2017, you can always receive your W2 and pay statements via the iPay website. If there are any issues with your pay statements, contact your local office immediately for adjustments by 12/31/2017. How do I register an account on the iPay website?
It’s simple. • • • • • • •
To register an account, visit www.ipay.adp.com/ipay/login.jsf (this is where current and former G4S Secure Solutions employees will go to register to see their statements and W-2s if they have received a paycheck since October 2010.) Click on Register Now (new employees have to wait to register until they have received their second paycheck) Enter the registration code: usag4s-ipay Enter your identity information but leave the Identity Type as it is Write down the User ID that is given and create a password that is at least 8 characters and contains one letter and one number Create your security question, enter your contact information, and skip the activation code step (the sixth step in the online registration) Review and submit and click on Log In to finalize the registration
What happens if I’ve forgotten my user ID/password? No problem. If you’ve already registered on the iPay website, call the iPay reset hotline at (855) 714-8188 for assistance. What happens if I get locked out of my account? If you are registering your account for the first time and you get locked out, contact the HQ Payroll team for assistance at (888) 597-5476 or via email
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