G4S participates in Dolphins Cancer Challenge for third straight year
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News
A publication for our people, our company and our customers
G4S Starts Fundraiser For CPO After Memphis CPO Dennie was shot on duty, G4S employees from across the region have come together to raise funds for him and his family p. 5 A G4S Secure Solutions (USA) Inc. Publication - March 2018
W hat ’ s W ithin
4 6 11 3 G4S All Stars Message from the Featured Employee Veterans Spotlight President
Discounts
Samsung brings discounts on home entertainment, phones, and home appliances, helping you save thousands.
When G4S CPO Randy Davis was a teenager, a brain injury changed his life forever. Decades later, he didn’t let it change his dream.
When a young girl was lost alone in Colorado, G4S CPO Michael Foster ensured that she got home safely.
About the Cover G4S CPO Antonio Dennie (right) and his family Above G4S CPO Randy Davis, this month’s featured veteran, p. 6 Publishers Drew Levine President, G4S Secure Solutions (USA) Sarah Booth Sr.VP of Marketing & Communications
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Editor-at-Large Monica Lewman-Garcia Director, Communications G4S Secure Solutions (USA) Inc. 1395 University Boulevard Jupiter, FL 33458 Phone: 1.800.275.8305 E-mail: editorial@usa.g4s.com
Managing Editor Marshall Hastings Communications Specialist
A Message from the President Team,
workplace practices.
The goal of our company is to not only provide security services to our clients across the United States, but to make sure that each and every one of you goes home at the end of your shift the same way you started. We started the Safety Starts With Me campaign for this exact reason: to promote safety in the workplace and to provide employees like you with materials to help you follow safe Because of the nature of our business, situations can unfold that can put someone in harm’s way. Recently, as you may have read, G4S CPO Antonio Dennie was shot multiple times while serving one of our customers in Memphis, Tenn. He was immediately rushed to the hospital where he underwent emergency surgery. We’re happy to report that on March 16th, CPO Dennie was released from the hospital to continue his recovery from home.
Meet Your G4S Leader Carmen Murrell Randall Vice President,Training and Development G4S Secure Solutions (USA) Inc. Background:
Carmen joined G4S in 2008 as a Manager of Field Training Services and E-Learning. Before joining G4S, Carmen was a First Sergeant in the U.S. Army for 20 years. Carmen became the Director of G4S’ North America Training Institute (NATI) in 2013 before becoming Vice President in 2017. Carmen holds a Bachelors in Psychology from Liberty University and a Post Graduate Certificate from University of Colorado, Colorado Springs.
Did You Know About? AMAGTechnology
As CPO Dennie recovers, the G4S community has risen to the occasion. A GoFundMe campaign was started for CPO Dennie and it has already eclipsed the halfway mark towards the $20,000 goal. On Page 4, you can read more about CPO Dennie’s story and learn how to donate to him and his family’s cause. In addition to GoFundMe, CPO Dennie is also eligible for the G4S Employee Trust Fund, a charity that provides relief of financial hardship for deserving G4S employees who experience severe financial difficulty. To everyone that has donated or sent well wishes to CPO Dennie, thank you. Over the past few years, G4S has shown that in times of crisis, we are here for one another. Whether it be natural disasters or moments like these, the G4S community continues to show just how powerful we are. Thank you for all that you have done to make G4S the company it is today. I cannot tell you how proud of this company I am and of the people within it. Sincerely,
Drew Levine President G4S Secure Solutions (USA)
AMAG Technology is a part of G4S, offering a powerful and diverse unified security platform that includes access control, video management, identity management and visitor management. AMAG’s SymmetryTM suite of services include: • Symmetry Access Control - an access control platform • CompleteView - a video management platform • Symmetry Connect - an identity management platform that ensures only authorized individuals are in specific areas • Symmetry GUEST - a visitor management program that works to streamline the visitor process at client sites • Symmetry Security Appliance - an all-in-one security appliance that delivers access control and video management Many G4S client sites are equipped with AMAG Technology, and G4S Security Officers receive specific training on the AMAG suite of services before and while they are assigned to these sites. To learn more about AMAG Technology, visit their website at: www.amag.com/en
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Featured Employee Discounts: Samsung
March Featured Employee Discount Samsung
Have you been eyeing a new phone, laptop, computer or TV, but the asking price was just too much? If so, then we have an opportunity for you. March’s Featured Employee Discount is for Samsung, where you can save thousands of dollars on televisions, laptops, cell phones, home appliances and even watches. So if you’re looking for a brand new gadget, now is the time to check them out. Here’s how to take advantage of this month’s featured discount: • Log in to your Perks at Work account at www.perksatwork.com. • Once you’ve logged in, click on “Savings” in the top left. • On the Employee Savings page, scroll over the “Electronics” tab and click “Samsung Home Appliance.” • In order to take advantage of these savings, you’ll have to click on “Shop Now” near the top of the page. You’ll have to make the purchase through Samsung.com where you will have to create an account. • To sign up with Samsung, once you’ve clicked “Shop Now” and entered the Samsung page, you will need to click the “Log In / Sign up” button in the top right. Looking for something else? There’s more where that came from. Through Perks at Work there are discounts for flights and hotels, discounts on movie and sports tickets, and even on major purchases like cars. Explore the Perks at Work website and see what other discounts are available for you to take advantage of. If you have any questions about employee discounts, contact Renee McAlister in the Corporate Human Resources department at (800) 506-6265 - option “8” or by email at renee.mcalister@usa.g4s.com Sign up for weekly or monthly notifications (www.perksatwork.com/myaccount/emailsetting) from Perks at Work to stay up to date on exclusive offers not available to the public and limited time offers available to you and your family.
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Inside G4S
Fundraiser to Support G4S CPO Dennie Recovery Begins for Brave Reservist
On March 5, 2018, two men entered First Tennessee Bank in Memphis, Tenn. and chaos followed. G4S Custom Protection Officer Antonio Dennie, 29, was shot multiple times while on duty protecting the bank, its staff and customers. CPO Dennie was transported to a local trauma hospital for emergency surgery. Twenty-four hours later, Antonio was responsive and relayed the following: his military service prepared and enabled him to face this with courage. He has since been released from the hospital and is recovering at home. Antonio joined G4S Secure Solutions (USA) in August 2017. Before joining G4S he served in Afghanistan as a member of the Army National Guard. During his service, Antonio was awarded the Afghanistan Campaign Medal with Campaign Star, the Army Commendation Medal, as well as several other Service Medals and Ribbons. Antonio is the father of two young daughters and is engaged to his fiancée, Katikia. On March 22, Memphis General Manager Iain Penrose and Senior Vice President of the Southern Region, Chad Starwalt visited Antonio at his home in Memphis. Antonio is in very good spirits and is doing well in his recovery. At this point he is walking around and eating well. “I was amazed at how well he is dealing with this, both physically and emotionally,” said Chad. Iain also noted: “Antonio’s reliability and professionalism have always shown through his success working at multiple client locations. His fortitude and toughness have been on display as he recovers from this horrible incident.” Support and Recovery Begins The welfare of our employees is of paramount importance to G4S, and we aim to ensure that employees like Antonio are supported during difficult times. G4S’ Employee Relations and Human Resources teams have been providing support to Antonio and his family at this time. Antonio is also a candidate for the G4S Employee Trust Fund. We have also set up a GoFundMe fundraiser so that Antonio’s G4S colleagues and friends can support him during his road to recovery. We want to ensure that he is able to focus on getting better without having to worry about financially supporting his fiancée and two small daughters. Any amount is welcome and will be greatly appreciated. To donate visit the link below: Visit the donation site to help (https://www.gofundme.com/injured-bank-security-officer) In addition to financial donations, well wishes are welcome. If you would like to send get well cards to Antonio, please send to his attention at our local G4S office address: CPO Antonio Dennie C/O G4S Secure Solutions (USA) 1350 Concourse Ave, Suite 458 Memphis,TN 38104 NOTE: We want to bring the shooters to justice. The Memphis Police Department and the Federal Bureau of Investigation are investigating the shooting. Anyone with information about this incident should contact Memphis Crimestoppers at http://www.crimestopmem.org/
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VETERANS SPOTLIGHT
Change of Plans
When a traumatic brain injury threatened to take away Randy Davis’ dream, he persevered, determined to make it a reality
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ver since Randy Davis was a kid growing up near Fort A.P. Hill in Central Virginia in the 1970s, all he ever wanted to do was join the military. He bought camo clothes, boots and “Rambo” bandannas and liked watching Army helicopters flying around the horizon. In Davis’ mind, there was no doubt that when he became old enough he would join the military. “I had a passion for our country and patriotism,” says Davis, currently a Custom Protection Officer (CPO) for G4S in Colorado. “I grew up living, eating and breathing patriotism. The thought was you get to a certain age, you raise your right hand and you serve the country.” When Davis was in his teens, his parents split up and his father moved to San Diego. When Davis turned 16, he joined him. In San Diego, he lived just four blocks from the ocean yet didn’t know how to swim, let alone surf. The country kid was out of his element. Within a year, Davis had learned to swim and surf, but longed to be in the woods. One day in class, he overheard classmates say they were going target shooting outside the city. Davis hadn’t been in the woods since he moved, so he asked if he could tag along. Unbeknownst to him, he was the most experienced shooter, as the other boys were novices when it came to guns. As the sun set and they decided to call it a day, Davis wanted to experience the woods just a minute longer, breaking from the group. After having had his fill, Davis began his trek back to the group, but as he was walking back, one of the other boys fired three rounds into the night air. The first bullet struck Davis a Randy Davis on-site in Colorado quarter inch from his right eye; the second one grazed the left side of his head. Lying on the ground, Davis called for help, watching as blood spurted from his face. “The pain was excruciating. I was trying to comprehend in my own head that I was still alive. I tried to run back to the truck, but every time my feet hit the ground it was painful.” Davis was able to crawl back to the truck and was driven to the hospital where he underwent immediate surgery, not knowing if he was going to live or die.
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“I had to say goodbye to my parents because the doctors didn’t know if I would survive the surgery. I had to face that reality. I had to come to terms that I might die.” The surgery was a success and Davis slowly recovered, graduating on time with the rest of his classmates. But when Davis walked into the Army recruiter’s office to fulfill his dream, he was struck by another blow. “They told me I couldn’t even be drafted. They pulled out a medical manual that said any contusion or laceration to the brain was an automatic disqualifier. When they told me that, that was the reality that this train is at the end of its tracks. I had to say, ‘What now? What am I going to do with my life now?’” Davis bounced around multiple jobs for several years before enrolling in a criminal justice program in Virginia, eventually landing a position as a Deputy Sheriff with the city of Richmond. “I had to accept the fact that I was never going to be in the military, so I turned my passion into law enforcement as a way of serving the country. It was very similar to the military.” Davis spent nine years in law enforcement, first in Richmond, then in Norfolk,Virginia, before ending his career in Boulder, Colorado. In 2005, 21 years since his brain injury, Davis decided to spark his military dream one last time. At age 37, nearly two decades since the military closed the door, the U.S. Army offered him a position in the Reserves. “I was ecstatic. It meant so much after being told 20 years before I couldn’t even be drafted. I had turned back the hands of time.” Davis spent eight years in the military as an Army Engineer, eventually deploying to Panama. And throughout his law enforcement and military careers, he’s managed to move past the brain injury that once seemed to derail everything. Now, Davis takes part in the Pikes Peak Challenge, a 13-mile hike to the summit of Pikes Peak in Colorado at 14,115 feet, raising funds and bringing awareness to Traumatic Brain Injuries (TBI) and other brain injuries. Serving alongside fellow G4S CPOs, Davis and his team all share a similar military background and G4S has worked to accommodate his past. “I began my G4S career still serving as an Army Reservist, and G4S always honored my military commitment. Now G4S gives me the freedom and flexibility to be a Field Supervisor.” Now more than 30 years after the incident that threatened to take his dreams and his life, Davis doesn’t dwell on the injury. “I’ve worked hard to regain my life. I don’t think of myself as injured. It happened, but I don’t notice the deficits. It didn’t affect me at all while serving in the military. I’m lucky. Really lucky.”
Community Investment – February Donations $17,320
G4S Participating Offices 9
Employee Volunteering 156 Hours
Organizations Supported 12
February Contributing Offices Boca Raton, Fla. Fort Lauderdale, Fla. Fort Myers, Fla. Headquarters Miami, Fla. Orlando, Fla. Sarasota, Fla. Tampa, Fla. West Palm Beach, Fla. Remember to report your community service activity to michele.mitchell@ usa.g4s.com
The G4S cycling team in 2017 following the Dolphins Cancer Challenge. 2018 marked the third consecutive year, biking to help raise funds for cancer research.
Beginning in 2010, the Miami Dolphins Foundation started the Dolphins Cancer Challenge (DCC), an annual bike ride, run and walk to raise funds for cancer research. To date, the DCC has raised more than $22.5 million that goes directly to innovative cancer research at Sylvester Comprehensive Cancer Center. In 2018, G4S was once again heavily involved. For the third straight year, the G4S Cycling team took part in the event. Additionally, the Fort Lauderdale office volunteered 13 hours of security coverage to the ride, ensuring the safety of everyone involved. The DCC wasn’t the only event the Fort Lauderdale office provided volunteer coverage for, as the team also volunteered 103 hours for the Joe DiMaggio Children’s Hospital Tour de Broward event. Tour de Broward celebrated its ninth year in February at Miramar Regional Park raising funds to support the hospital’s Heart Institute, providing children with care and diagnosis of heart dysfunctions. In 2018, Tour de Broward raised more than $500,000. Are you active in the community or participating in community service efforts? Notify your local Corporate Social Responsibility contact in your region to be recognized! FLR — John Burke john.burke@usa.g4s.com MAR —Tifani Grusky tifani.grusky@usa.g4s.com NER — Robin Serafini robin.serafini@usa.g4s.com SOR — Nan Starjak nan.starjak@usa.g4s.com
Match-It!
CPR — Linda Nguyen linda.nguyen@usa.g4s.com MWR — Rachael Sturgeon rachael.sturgeon@usa.g4s.com SER — Amanda Haggard amanda.haggard@usa.g4s.com WER — Theda Domer theda.domer@usa.g4s.com
G4S recognizes the crucial impact our employees can make by supporting good causes in their local communities. To help support their efforts, G4S runs a matched fundraising program through which it matches the funds raised by employees for local charities or community good causes, up to the value of $500 per application. If you are a G4S employee and want to apply to the Match-It! program, you can download the program description and application form online (www.g4s.us/en/About-G4S/Match-it), or email matchit@usa.g4s.com for more information.
Every month, G4S offices around the United States take part in community service, whether it be donating time, money or resources toward individuals in need or to an important cause. G4S encourages all employees to be involved to help their communities. If you are involved, be sure to share your story and photos with your regional community service representative. G4S Match-it! supports employee community service efforts and the company’s Corporate Social Responsibility commitment. The Match-it! program encourages G4S employees to become involved in their local community by matching the money they raise for a charity, up to $500. Applications are accepted year-round. Contact your HR team or email matchit@ usa.g4s.com for more info.
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G4S Safety
Providing Eye Safety Tips During Workplace Eye Wellness Month Every day, an estimated 2,000 workers suffer a serious eye injury and every year around 100,000 of these injuries will result in temporary or permanent vision loss. Despite these high numbers, experts say 90 percent of all workplace eye injuries can be prevented. During Workplace Eye Wellness Awareness Month, G4S’ safety team is providing information on preventing eye injuries, what you can do during an emergency, and the different types of eye injuries. Ways to Prevent Eye Injuries • Wear eye protection where it is required or if potential hazards may be present • Make sure eye protection fits properly and comfortably • If there is any damage to the eyewear, replace it immediately Types of Eye Injuries • Striking or scraping - majority of eye injuries result from small objects striking or scraping the eye • Penetration - objects like nails, wood or metal can go through the eyeball and result in permanent loss of vision • Chemical and thermal burns - chemicals, cleaning products or thermal burns can cause damage to the eye and surrounding tissue What should you do in an eye emergency For chemicals in the eye • Flush the eye with water for at least 15 minutes • If you have contact lenses, remove them before flushing the eye • Do not use other substances • Do not bandage the eye • Seek immediate medical attention after flushing For particles in the eye • Do not rub the eye • Try to let your tears wash the speck out or irrigate the eye with an artificial tear solution • Try lifting the upper eyelid outward and down over the lower eyelid to remove the particle • If the particle does not come out, keep the eye closed, bandage it lightly and seek medical care For blows to the eye • Gently apply a cold compress without putting pressure on the eye • In cases of severe pain or reduced vision, seek immediate medical care For cuts and punctures to the eye or eyelid • Do not wash out the eye • Do not try to remove an object that is stuck in the eye • Cover the eye with a rigid shield, like the bottom half of a paper cup • Seek immediate medical care To get additional safety information, contact your local office or send an email to safety@usa.g4s.com Feel free to contact the Employee Concerns Hotline (ECH) (800) 307-9005 if you have any concerns about dishonest, unethical or improper conduct.You will not be subject to discipline or retaliation for making a good faith report via the ECH.
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Training and Development
Information on Traumatic Brain Injuries (TBI) from EMS Safety Services In January 2018, G4S partnered with EMS Safety Services (http:// www.emssafetyservices.com/) to continue to provide quality first aid, CPR and AED training to all G4S employees. EMS Safety Services is a nationally-recognized training company and has been the leader in developing cost-effective emergency care training programs for more than 20 years. This month, as part of Brain Injury Awareness Month, G4S is bringing you resources from EMS Safety Services regarding brain injuries and how you can help raise awareness. A Traumatic Brain Injury (TBI) is a result of a violent blow or jolt to the head or body, or if an object like a bullet or shattered piece of skull penetrates the brain tissue, and ranges from a mild concussion to a life-threatening injury. Regardless of how an individual suffers a TBI, the results are nonetheless life-altering. A TBI can lead to altered consciousness, such as a prolonged or permanent change in a person’s state of consciousness, physical complications such as seizures, headaches, infections or vertigo, intellectual problems like difficulty in remembering things, judgment, problem-solving or organization. People who suffer a brain injury may also experience changes behaviorally and emotionally. Preventing brain injuries can be tough, but there are steps you can take to help reduce the risk. • Seat belts and airbags - Always wear a seat belt when you’re in a car. • A small child should always be in the back seat and in a child safety seat or booster seat. • Alcohol and drug use - Don’t drive if you are under the influence of alcohol, drugs, or prescription medications. If you are somewhere and unable to drive, contact a friend or call a taxi or a ridesharing service like Uber or Lyft. • Helmets - Whether you’re playing contact sports like hockey or baseball, or riding your bike or a skateboard, always wear appropriate head protection. If you were to fall or get hit in the head, wearing a helmet will help provide additional protection to your head and brain. Every year an estimated 1.7 million TBIs occur, resulting in over 50,000 TBI-related deaths annually. The cost of TBI-related care is equally daunting, with an estimated annual cost in the U.S. at $56 billion. If you or a loved one has received a blow to the head or body that gives you reason to be concerned or causes behavioral changes, consult a doctor or seek emergency medical care. While there are different levels of potential brain injury, “mild,” “moderate” and “severe,” a mild brain injury can still be serious and requires immediate attention. If you have additional questions about our Corporate Training Center including how you can obtain certification, course completion cards, etc., please contact your local G4S office or G4S’ North America Training Institute via email: nati@ usa.g4s.com
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G4S In The News G4S Training Institute Named Best Corporate University February 21 G4S, the world’s leading integrated security provider, announced that its North America Training Institute (NATI) has won three prestigious Training and Leadership Awards from HR.com and Leadership Excellence and Development (LEAD) for the fourth year in a row. The awards were announced at the LEAD2018 event held in Salt Lake City, Utah in February. Recognition for G4S included: #1 Best Corporate University for G4S’ North America Training Institute #2 Best Experience/Senior Leader for G4S’ North America Regional Leadership Program Carmen Murrell Randall,VP of Training, named Top Corporate Leader (over 35 years old) In 2017, G4S employees completed 1.7 million training hours and half a million training courses via G4Su (www.myg4straining.com), the company’s award-winning online corporate university. Read the full article here: http://www.g4s.us/en/learn-more/news/2018/02/21/g4s-training-institute-named-best-corporate-university
AMAG’s Jonathan Moore Shares Expertise on Access Control Innovations with Electrical Contractor Magazine February 18 Jonathan Moore, AMAG Technology’s Senior Director of Enterprise Solutions, is heavily quoted in the latest issue of Electrical Contractor magazine. In the article titled The Great Awakening, Moore talks about trends in technology where access control systems are providing more functionality while at the same time becoming more interoperable between manufacturers. Read the full story here: http://www.ecmagdigital.com/ecmag/february_2018/ MobilePagedReplica.action?pm=2&folio=32#pg34
G4S Cash Solutions Broadens and Deepens its Customer Base February 26 G4S Cash Solutions announced a number of contracts to provide cash management services which are delivered using G4S’ new technology. The technology-enabled cash management services are delivered to more than 6,900 retail locations across the United States is currently in more than 5,000 large store formats. G4S has extended coverage to include Canada and Europe as well recently winning an eight-year contract with one of the largest retailers in the Netherlands. G4S Cash Solutions also provides coverage in the Asia Pacific region. Read the full story, along with quotes from Chief Innovation & Technology Officer Brian McCabe and G4S CEO Ashley Almanza, here: http://www.g4s.us/en/learn-more/news/2018/02/26/g4s-cash-solutions-broadens-and-deepens-its-customer-base
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@G4S
@G4S_USA
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G4S All Stars G4S USO Identifies Forged Parking Pass RICHMOND, Va. — The parking pass looked perfectly fine. It didn’t look forged, at least to the untrained eye, but to G4S USO Eugene O’Donnell, a former member of the FBI’s forgery division, something looked off. When he looked closer, he found that while the parking pass looked real, it was actually forged. O’Donnell quickly reported the parking pass and the individual was questioned and admitted to making it.
G4S USO Eugene O’Donnell (center with award) is recognized by GEICO following his identification of a forged parking permit
G4S CPO Helps Lost Girl Get Home DENVER, Colo. — You never know what you might come across when standing post, but the important thing is to be ready. For G4S CPO Michael Foster, when he came across a young girl, lost and alone, he responded immediately to get her to safety. First, CPO Foster went to multiple residences in the community searching for the girl’s parents. When he was unable to find her family, CPO Foster brought her inside to get her warm and get her clothing. Finally, her father arrived and brought her home.
G4S CPO Michael Foster
G4S Bank Captain Recognized by Client ALBUQUERQUE, N.M. — G4S Bank Captain Michael Matta was recognized by the local client with a Certificate of Recognition for his devotion to the contract and for helping to motivate his fellow security officers. Matta originally joined G4S in 2013, serving as a Bank Protection Officer (BPO) in New Mexico before being promoted to his current position. Prior to his career with G4S, Matta served in the United States Army for four years, receiving the Army Achievement, Defense Service, Global War on Terrorism Service, Nato and Combat Action Badge Medals. L to R: Albuquerque GM Jimmy Ramos, Michael Matta, Operations Manager Robert Miller
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G4S Payroll FAQ
Payroll Information Temporary Changes to Direct Deposit Recently, the payroll team received a handful of fraudulent direct deposit forms. The team recognized that these were signed electronically and not physically after multiple employees said that a direct deposit was erroneously set up without their permission. The team quickly prevented their processing.
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While the team did stop any employee paychecks from going to the wrong accounts, the team has suspended digitally signed direct deposit requests, meaning you have to have a physically signed direct deposit form. To request a direct deposit to be set up, you’ll need to contact your local office and they will provide you with a hard copy of the Direct Deposit Authorization form (pictured here). You will need to sign this physically as payroll will no longer accept digital signatures. The payroll team is working on an employee self-service portal that will allow you to eventually update your own direct deposit information online. In the meantime, if you notice a discrepancy with your paycheck, please notify your local office immediately. Tax Tip: Do you claim exempt or have 10 or more allowances on your tax forms? In order to remain exempt or keep your allowances, you need to fill out and submit a W4 form by March 31st to the payroll team. You can find W4 forms on the government website at: https:// www.irs.gov/pub/irs-pdf/fw4.pdf
As always, the payroll team is here to help you in any way possible. If you have any questions, please contact your local office for assistance, call HQ Payroll at (888) 597-5476, or email notify_payroll_dept@usa.g4s.com.
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