Why Lingble? Delivering global e-commerce tailored to you and your customers
Lingble is a total e-commerce solution developed for global sales and dedicated to providing order-to-delivery capabilities through highly customised webshops.
2
Optimised service With Lingble you can localize your online customer experience, provide multi-lingual customerand after sales support, and manage your webshop orders, shipping, digital marketing and data on a single, globalreaching platform.
3
In more detail
4
Support and service
5
Global Online Shop Set-Up and Maintenance
24/7 Around-The-World Technology Support
Cross-Border Marketing Management
We create your own mobile-ready, flexible global webstore: localized and tailored for each market you wish to target.
Our developers are strategically located in different regions to ensure your online shop is running smoothly even when your team is asleep.
We help you manage marketing agencies in countries where you want to expand your e-commerce presence and help you oversee the implementation of paid digital marketing strategies.
Multilingual Customer Support
After-Sales Support
Returns and Exchanges Management
Round-the-clock, customer support in local languages, with live chat option, so that your customer experience is optimised.
We communicate with your customers in their own language to provide after-sales support and liaise between them and you as needed.
We handle returns and exchange logistics with end customers, as well as refunds through various payment gateways.
Payments, logistics and shipping
6
Payment Methods
Fraud Protection
Currency Management
Integrated global as well as domestic payment methods. Your Lingble site allows you to accept over 100 payment methods from around the world.
In cross-border e-commerce, credit card fraud is widespread. With Lingble we make sure that you have zero fraudulent chargeback risk.
No forex risk. You choose the currency you want to receive; we handle the risk of accepting all currencies on the customer end.
International Shipping and Tracking
Customs Handling
Distribution Quality Assurance
From your door, to your customers’ doors we handle the shipping and tracking of packages to ensure the quick and safe delivery of your products to your customers.
Customs issues are common when shipping across borders. We handle any issue arising with customs authorities and paperwork for duties, VAT, remittances and importing.
With Lingble you eliminate black-market channels and take control of your distribution, ensuring your customers across the world get the highest standard of service and a great experience with yourbrand/business.
Building your own online assets As e-commerce continues to progress as a key sales channel, it is more important than ever to build your own online assets.
Data Collection and Analytics Unlike external platforms, with Lingble you own your customer data: your most importantonline asset. We also provide you with data analytics in a succinct, actionable format.
7
Your own URL Why put time and effort into building someone else’s platform? With Lingble we grow the trust and value in your own web address: your flagship online real estate.
Search Engine Optimization We build Search Engine Optimized sites that attract and retain your customers. No need to spend money, time or energy improving someone else’s SEO.
The value to you
A truly cross-border online shop
Control your online distribution and pricing strategy
Define youronline branding strategy
8
Easily capture untapped demand
Own your customer data
Increase anddiversify your revenue
Eliminate your relianceon external platforms
Build trust in your own URL
Thrive in the online economy
Designed to reach theworld • 100+ payment methods fully integrated, including OTC local payments • International fraud protection and zero chargeback risk • Cross-border return and refund process management • Delivery Duties Paid pricing and shipping capability • Integrated multilingual customer support functions (live chat and email support)
MULTI PRICING
9
Behind the scenes at Lingble
10
Agile Technology
11
Platform flexibility and extensibility • Our platform is flexible, extensible and scalable, without compromising security and confidentiality • Robust open API platform makes any integration to your existing systems or even your future innovative idea possible
12
Key API
Description
Catalog
Manages products, brands and categories
Currency
Manage currency displayed
Shopping Cart
Create a shopping cart
Checkout
Create a checkout
Orders
Create and manage orders
Customers
Manage customers
Subscribers
Manage newsletter subscribers
Price Lists
Create variations of catalog pricing
Marketing
Create and manage coupons and banners
Store Content
Manage the store’s blog, web pages and redirects
Wishlist
Create and manage customer wishlists
Market MarketAdvantage Advantage Feature Cost
Website Setup andHosting
Multi-lingual Capabilities Multi-pricing Capabilities
Per Country CatalogDisplay
Per Country UIAdjustments
Shopify
Borderfree
Lingble
Large Digital Transformation
$
$$
$$ Incl. ship. + transact. costs
$$$$
Requires resources
(Limited)
Unlimited
Unlimited
(Based on partner needs)
(Based on partner needs)
100+
Requires resources to integrate and ongoing costs
(Limited)
(Limited)
(Limited)
(Limited)
Only at checkout
DDP Shopping
24/7 Customer Support Multi-lingual Live Chat Payment Methods
Requires resources to integrate and ongoing costs
International Fraud Protection
Requires resources to integrate and ongoing costs
Requires resources to integrate and ongoing costs
Requires resources to integrate
Requires resources to integrate
Integration of allMajor POS Systems
1 5
ShippingManagement ShippingCosts
Warehousing and Fulfillment Marketing
13
At a cost Management and Consulting
At a cost
Our stats
14
95% customer satisfaction rate across our sites
Response time to chat within 35 seconds
Up to 70% of customers become repeat customers
High conversion rates on returning visitors (~2%)
Satisfaction Rating
Market comparison 96%
Lingble
Benchmark (Industry: Retail)
Lingbl e
88%
4.7 out of 5 stars (based on 396 reviews of Partner sites)
Average First Reply Time (hr)
Farfetch
3.1 out of 5 stars
Lingble
11.33hrs
(based on 825 reviews - Sitejabber)
Benchmark (Industry: Retail)
Borderfree
1.8 out of 5 stars (based on 196 reviews - Sitejabber)
15
18.8hrs