When are the nearest fitness classes held and where?
Less than a mile to 10-mile radius.
Equinox Gym
4444 Westheimer Rd Houston, TX 77027
Orangetheory Fitness
2400 Mid Ln Houston, TX 77027
What are the hours of the amenities?
Amenity floor is open for 24 hrs. except the pool. The pool closes at 10 pm daily.
How do I reserve the club room?
You may reserve the club room by signing the amenity club rental agreement and paying the amenity fee; this is normally processed by the concierge director.
Where do I dispose of my trash?
Crimson has two trash chutes located on each floor. Please dispose of your household garbage via the chute.
Where are the recycling centers?
We pride ourselves on green initiatives to care for the environment. Crimson has a recycling area on the first floor next to the loading dock area.
What do I do with my move in boxes?
It is helpful to everyone in the community if everyone breaks down all boxes and utilizes the Box Swap Program.
How does my key fob work?
Your key fob allows access to the amenity spaces, elevators, and front door entry to the building and private residence.
Where are the mailboxes located?
The mailboxes are located on the 1st floor of the main lobby.
Do you have resident activities or events?
Yes, we have the following resident events and activities: weekly happy hour, fitness classes; and a large quarterly event.
Can I have a party at the pool?
If you have reserved one of the amenity spaces, your guests may enjoy the pool. Otherwise, to ensure enjoyment for all residents at the pool, it cannot be exclusively reserved for a party.
Where is the best place for me to park?
You may park in the parking garage and utilize the valet service at the entry.
Conveniences
How do I pay rent online?
We have made paying your rent easy by setting you up with your personal online account to the Gables Resident App. You will go to gables.com and click on the Resident Login key in the upper right-hand corner. Select the link to set up your account. This is a great way to stay connected to your management team from anywhere in the world. You may also pay over the phone with the Customer Care Center.
How do I reserve the freight elevator?
Please contact the concierge or leasing office and our team will walk you through the reservation process.
How do I get a hold of the concierge? What can he/she help me with?
To reach the concierge, please call 346.352.8799. Their duties include guest verification, greeting and answering phones, managing packages, food, and dry-cleaning deliveries as well as amenity and freight elevators reservations.
Where can I access WI-FI in the building?
CRIMSON Guest Wi-Fi is available throughout the building for your use and convenience.
Do you have a courtesy officer onsite and how do I get a hold of them?
To reach the courtesy officer onsite, please call the main number and select the option prompted for courtesy office.
Guests
Where can my guests park?
Your guests may utilize our free valet service for parking.
Where do my movers park?
In the interest of safety for proper clearance for other residents and emergency vehicles, your movers may park in the loading dock area on the North side of the building.
How does my guest access the garage?
Guest may not access the garage; a resident must grant them access.
Where does the delivery person come in or do I have to meet them?
All deliveries should enter through the main entrance and check in with concierge.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas unless reserved.
How do I let friends in the gate?
Please instruct visitors to use the call box located at the gate entry.
Maintenance
How do I submit service requests?
We want placing a service request for work needed in your apartment home easy, you may submit service requests through email, in-person, the resident portal, or calling our team.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may call the main number and follow the prompts for reporting an after-hours maintenance emergency.
What is considered a maintenance emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1.No electricity throughout the apartment
2.No water.
3.No air conditioning on a day of extreme heat (80+ degrees).
4.Water entering the apartment.
5.Possibility of fire.
6.Impeded plumbing in an apartment with only one bathroom.
7.No heat.
8.Non-functioning or malfunctioning smoke detector.
9.Gas leak (also call the gas company).
10.Running water that cannot be shut off.
11.Malfunctioning door or window locks.
Furry Friends
Do you have a dog park?
Yes, Crimson has a dog park.
Where is the best place to walk my pet?
The best place to walk your pet is the dog park.
Do you have a dog wash area?
Yes.
Do you host Yappy Hours?
You are not the only resident that likes to mingle… Your pet has the opportunity to socialize during our Yappy Hours, held periodically during the year. Treat your dog to a night out!
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety.
Local Neighborhood
Where is the nearest post office?
USPS Collection Box right outside the building or by the Galleria mall.
What is the nearest Metro/Train?
Metro Bus Northwest Transit Center is 2.7 miles away and Train Stations are 5 miles away.
Where is the nearest bus stop?
Westheimer Rd which is 0.2 miles away
What bus route are we on?
082
Where is the nearest grocery store?
Target 4323 San Felipe St Houston, TX 77027
Where is the nearest biking or walking trail?
Memorial Park 6501 Memorial Dr Houston, TX 77007
Where are schools for this area located?
River Oaks Baptist School 2300 Willowick Rd Houston, TX 77027
River Oaks Elementary School 2008 Kirby Dr Houston, TX 77019
St. John’s High School
2401 Claremont Ln Houston, TX 77019
Where is the nearest laundry facility?
There are washers and dryers in every unit. Dry cleaning pickup and drop off services are also provided for residents.
Where is the nearest mall?
The Galleria 5085 Westheimer Rd Houston, TX 77056
Where is the nearest movie theater?
IPIC Theaters
4444 Westheimer Rd Houston, TX 77027
Where is the nearest event venue?
River Oaks Shopping Center
1964 W Gray St Houston, TX 77019
Where is the nearest park?
Memorial Park 6501 Memorial Dr Houston, TX 77007
Where are the nearest museums? The Museum District.
1900 W Loop S 1700 B12C Suites 1500, 1600, Houston, TX 77207
5. Harris County Public Health (0.2 mile) (713) 439-6000
2223 W Loop S, Houston, TX 77207
Public Outdoor Open Spaces:
1. Post Oak Park (0.4 mile)
Post Oak Park Trail, Houston, TX 77207
Cultural Destinations:
1. Saint Philip Presbyterian Church (0.5 mile) (713) 622-4807
4807 San Felipe St, Houston, TX 77056
2. Chabad of Uptown (0.2 mile) (713) 419-3960
4311 Bettis Dr, Houston, TX 77207
HAPPY MOVE IN DAY
Welcome home to Crimson, and your redefined living experience. Enclosed you will find useful information to answer those New Home Questions that pop up, including where to park, what to do with recyclables, what services we can offer or facilitate for you, and how to get in touch with your Signature Service Team.
Crimson General Phone Number – (713) 621-2220
Signature Service™ Concierge Direct Line – (346) 352-8799
Building Email (All Team Members) - crimson@gables.com
Concierge Email – concierge.crimson@gables.com
Leasing Center Hours
Monday, Wednesday, Friday - 9:00AM – 6:00PM
Tuesday & Thursday - 10:00 AM - 6:00 PM
Saturday – 10:00AM – 5:00PM
Sunday – Closed
Concierge Hours 24 Hours per Day / 7 Days per
Week Valet Hours Monday – Friday 7:00AM – 11:00PM
Saturday & Sunday 8:00AM – 11:00PM
PH Level
Our amenities on PH Level are open to residents, and guests of residents. Please note that quiet hours start at 10PM. The pool also closes nightly at 10PM.
Technology Services
The residences fitted with cable TV boxes and Wi-Fi internet. See the following pages for detailed information on the set-up process of each service.
Please reach out to GIGSTREEM for Wi-Fi setup : Gigstreem Customer Care Phone Support: 888.339.1623
Email Support: care@gigstreem.com
Visitors Access
In order to grant a guest entrance, we will need a telephone number to program into the system. When visitors dial your Residence # on either the front door callbox or the drive gate box, press “9” on the keypad of your phone. You will not hear a series of beeps and this means access has been granted.
Make sure to add ‘0’ in front of your Residence number if you are floors 9 or below. E.g. if you are Residence #111, have your guest type ‘0111’ on the callbox. Each residence number is 4-digits.
Trash Chutes, & Recycling
There are two trash chutes on every resident floor, either near each end of the long hallway, or in the garage if you are on level 4. Trash must be placed down the trash chute and not left in the trash room. Please do not put cardboard boxes down the chutes Recycling bins are located on the ground garage level near the loading dock.
Each Residence, Townhome, and Penthouse is outfitted with a curated Fisher & Paykel custom appliance suite. This includes the following appliances. There are a number of kitchen solutions built into each appliance, designed around the people who use them. The basic features of each are noted below. If you would like to learn more about all of the hidden functionality, electronic and paper copies of the User Guides are available upon request. Please let us know if you have any questions or would like us to receive these materials.
Note: All stainless steel Fisher & Paykel appliances need to be cleaned using warm water and soap. Any type of abrasive material will damage the finish.
Dishdrawer™ Dishwasher (Double Drawer Model)
The dishwasher comes with two separate dish-drawers, that are controlled separately and run simultaneously on different settings. Powdered detergent is recommended, and required for optimal performance, along with a rinse aid for proper drying. If you choose to use a detergent tablet, please carefully place the tablet in the cutlery basket in a section by itself. *Quick guide manual is attached behind this page.
--Please contact the office for full appliance manual--
The fresh food fridge light will automatically be illuminated. The temperature for this compartment will show as a series of lights. Fewer lights illuminated means a cooler temperature for the compartment selected.
Freezer Food Compartment
To adjust the freezer temperature, press the button once so the freezer compartment light is illuminated.
Alarm Mute
When cleaning the interior of your refrigerator press the ‘Alarm Mute’ button to silence the door alarm for 20 minutes. The ‘Alarm Mute’ light will be illuminated when the function is activated. ‘Alarm Mute’ will deactivate after 20 minutes. When ‘Alarm Mute’ is deactivated the light is off.
Key Mute
‘Key Mute’ allows you to silence all button presses. To activate ‘Key Mute’ and silence buttons, press and hold the button for 4 seconds. The icon on the internal control panel will be illuminated. ‘Key Mute’ will not automatically deactivate. To manually deactivate, press and hold the button for 4 seconds.
Key Lock
‘Key Lock’ allows you to disable the buttons on the internal control panel. This is useful when cleaning your refrigerator. To activate ‘Key Lock’ press and hold the buttons for 4 seconds. The icon on the internal control panel will be illuminated. ‘Key Lock’ will not automatically deactivate. To manually deactivate, press and hold the buttons for 4 seconds.
Door Alarms
If the fresh food compartment door is left open the alarm will beep after 90 seconds and if the freezer door is left open the alarm will beep after 60 seconds. While either door remains open, subsequent beeps will sound every 30 seconds. A continuous alarm will sound if either of the doors have been left open for 5 minutes or longer and the interior compartment light(s) will turn off. The alarm will stop only when the door(s) is closed.
-Special Functions-
Bottle Chill
This function allows you to chill your beverages more rapidly in the freezer without the worry of forgetting them. The timer is set for 15 minutes however the time taken to chill depends on the size of your beverage. If after 15 minutes your beverage is not cold enough, simply place it back in the freezer and reset the ‘Bottle Chill’ function. The icon will be illuminated on the external display (Ice & Water and Automatic Ice models only). Press the button on the external display to silence the alarm.
Dispenser lock button and LED light Locks/unlocks water dispenser. When locked the LED above the button will illuminate.
Bottle chill indicator Icon will illuminate indicating when ‘Bottle Chill’ is activated and flashes when beverage is ready.
Filter change indicator Icon will illuminate indicating when water filter requires changing.
Dispenser Lock
The ‘Dispenser Lock’ prevents water from being dispensed. This is useful when you are cleaning the external display or when there are small children around. Press and hold the button for 4 seconds to activate ‘Dispenser Lock’.
To de-activate the ‘Dispenser Lock’, press and hold the button for 4 seconds. The light above the ‘Dispenser Lock’ icon will no longer be illuminated, and water dispensing will Dispenser Lock be enabled.
HOW TO USE YOUR ICE MAKER
Turn your ice maker off if:
·There is no water supply for several hours.
·You are removing the ice storage bin for a period of time.
·You are going on holiday/vacation.
Info on Ice Maker
Your automatic ice maker will produce approximately eight cubes of ice every 3 - 4 hours, depending on the freezer compartment temperature and the number of door openings. When the ‘Ice Boost’ function is activated, ice production will increase up to 30% from standard ice making. Ice making will continue until the storage bin is full and will resume once you start to use the stored ice.
Attached to the ice storage bin is the hygienic scoop for the ice. This scoop provides hygienic access to the ice. If a large amount of ice is required, remove an ice storage bin and allow ice to fall into the larger bin. For maximum ice storage, level the stored cubes with the ice scoop. Empty the ice storage bin periodically and wash in lukewarm water. Dry thoroughly and place back into the correct position.
FRUIT & VEGETABLE BINS
The fruit and vegetable bins feature a unique lid which provides two functions:
The humidity lid seals the bins and provides a humid microclimate to extend storage times of fruit and vegetables.
The humidity lid prevents condensation, which forms at high humidity, from dripping down onto the fruit and vegetables by retaining it in the grooves of the lid.
Each fruit and vegetable bin has a humidity slide control that can be adjusted to a fruit or vegetable setting depending on what is stored in the bins. If possible try to store fruit and vegetables separately. This will help extend their storage life.
Slim Storage Drawer
These slim storage bins can be used for deli item storage, beverages or for defrosting foods.
Bottle Holder
The bottle holders can be used to store a variety of bottles. Simply slot the back edge of the bottle holder onto the back trim of any shelf in the fresh food compartment. Bottles are best stored with the neck of the beverage facing the front of the refrigerator.
Glass Shelves
Glass shelves can be repositioned in the cabinet as desired. Remove shelves by lifting up the back of the shelf and then pulling the shelf forward.
Drip Tray
The drip tray is designed to fit into the bottom of the water dispenser. Ensure that the rounded sides are fitted into the dispenser panel first. The tray can be easily removed for cleaning.
To
can email, call or chat with our tech support team
Email: support@baiconnect.com
Call: 833-889-2626
Chat on baiconnect.com
Dear Crimson Residents,
Hello! We are BAI Connect and we are the new DIRECTV dealer serving your property. We are looking forward to providing you with fast, friendly, and flexible service.
You have new support contacts for your DTV service:
o Email: support@baiconnect.com
o Chat: online on our website.
o Phone: 833-889-2626. Phone tree guide: Press 2 for existing customer, 1 for residential service, and 2 for tech support.
As before, if you have questions about your programming or billing for additional services, please contact DIRECTV directly at 866-258-8766.
Thank you and welcome to BAI Connect!
Sincerely,
The BAI Connect team
Step 1:
Scan the QR code above
or go to wifi.gigstreem.com & click the “click here” to sign up
Step 3:
Be sure to check your email
inbox for confirmation. Click the “Login” button to finalize.
Select your service State and Property Name. Then choose your preferred Service Plan.
Fill in your personal details & a payment method to create your Gigstreem account.
Once in the Gigstreem Portal, under the “Manage Profiles” box, view your WiFi Password by selecting the eye symbol .
In your device’s WiFi settings, select the “Gigstreem” network and enter your WiFi Password.
*Note: Your WiFi Password is not the same as your Account Login Password.
Hi-Fly is a music streaming app that will pair your built-in wireless speakers to your device/s. Once your device is paired to wireless speaker system, you do not have to use the Hi-Fly app to play music.
Connecting to your built-in wireless speakers:
1. Download Hi-Fly from your app store. The logo looks like this:
2. Once installed, open the Hi-Fly App.
3. Inside your technology cabinet (the white metal cabinet inside your closet) you will see a black Dayton Audio box. On the side is a ‘WPS’ button. Hold this down for 5 seconds and release, you will see blue and green flashing lights along the side, indicating wireless is ready to be paired with your device.
WPS button will be on the side of the box
4.In the Hi-Fly app, press ‘Add Device’. You will then be asked to connect to the Wi-Fi network on your device that starts with ‘WBA2’ or similar. Please wait up to 60 seconds for this network to appear.
5.Once connected to ‘WBA2’ or similar, go back to the Hi Fly App to complete the pairing. Note, have your internet PSK ready (your Wi-Fi password!). Make sure your phone is on the Gigamonster 2.4 Network to pair correctly.
6.Note: The wireless speakers will appear on your Airplay device list on IOS and in your wireless device list on Android.
SmartRent is an app that controls your thermostat and kitchen pendant lights. Residents have the ability to set up schedules and control these remotely.
Connecting to the SmartRent app:
1.Download SmartRent from your phone’s app store. The logo looks like this:
2.Check your inbox for an email from SmartRent with instructions to create your account. If you do not see this email, use the forgot password field on the app to be send a new link.
3.Once you have your account created and the app installed, open the app and login.
4.You will see the thermostat and lights in tiles on the home screen, from there you can control them remotely.
Our 24-hour package locker system is in the mailroom, next to the leasing office. We require residents to sign up to receive packages. Any oversized packages will be stored in our storage room.
Connecting your package locker account:
1.Check your inbox for an email from Parcel Pending with instructions on creating your account.
2.Create your login, and download the Parcel Pending app from your App store.
3.Set up your notification preferences to your liking.
4.When you receive a package code, go to the package lockers and type the code on the screen.
5.The box that opens has your package inside!
How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we’re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water. The auto-pay will only draft what is due if your max pay is higher than what is owed.
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE
Should you have any questions do not hesitate to reach out to the Leasing Office.
WELCOMEGABLESRESIDENT:
Take$$$withyouwhenyouleaveGablestopurchaseahome!
Welcome to the American Dream Plan
Did you know? As a Gables resident, you can take $$$ with you when you leave to purchase a home. Here’s how it works:
The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs.
✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.
✦Must use the participating lender and registered real estate agent:
✦Lender: Synergy Mortgage, LLC
✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city.
The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities.
The American Dream Plan has helped Gables residents become homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.
Exceptional service with a personal touch Fast and timely closings All home loan programs available Down payment as low as 0% Competitive rates and fees with NO hidden costs
Top-Notch Realty Services
Top-seasoned real estate agents in participating cities that… Listen and value your needs while ALWAYS considering your best interests Make the home-buying process a happy and fun experience Know your city’s housing market like the back of their hand
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at
