Gables at the Terrace
Community Information and Amenities
What are the hours of the amenities?
• Lounge: Office Hours
• Fitness Center : 24 hrs.
• Pool : 10am to 10pm
Is there a dolly or tools I could borrow?
Yes! We have a dolly we can lend out in exchange for identification. Unfortunately we do not lend out power tools, but we can let you use our tool box here in the office.
Where do I dispose of my trash?
Our valet trash service will pick up your trash at your front door every evening from Sunday through Thursday (no pick up on Friday, Saturday and major holidays). If you have large trash bags that need to be disposed, the trash compactor is located next to building 9.
Where are the recycling centers?
We pride ourselves on green initiatives to care for the environment. Gables at the Terrace has a recycling dumpster located behind building 8 next to exit gate for disposal of newspapers, plastics and glass. Thank you for helping us take care of the earth. You may also place recycling items in a recycled plastic trash bag and place it outside of your door each evening. Our valet trash service will dispose of it in the dumpster for you.
How does my key fob work?
It is a keychain remote. Press the button once you are near the gate and it will open.
Where are the mail boxes located?
Right outside of the leasing office at the north gate to the community. The package room is located up the ramp.
What do I do with my move in boxes?
It is helpful to everyone in the community if everyone breaks down all boxes and disposes of them in the recycling areas.
Do you have resident activities or events?
Gables at the Terrace
Gables at the Terrace has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our e-blasts. You can expect to see events such as: breakfast on the go, themed parties based around the upcoming holiday, pizza party, and many more!
Can I have a party at the pool?
Unfortunately, we cannot allow residents to take over the pool for parties.
Where is the best place for me to park?
Any open space on the community that is not a carport, garage or handicap space. All vehicles within the community need to have a parking sticker/hang tag.
Conveniences
How do I pay rent online?
We have made paying your rent easy by setting you up with your personal on line account to the Gables Gateway. You will go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include placing a service request for repairs, updating personal information, community bulletin board and access to our loyalty program!
Where can I access WI-FI in the building?
The leasing office, fitness center, and outdoor lounge are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits.
Where is the rent drop box?
Unfortunately we do not accept checks in office. Payment can be submitted online through the Gables Resident App via ACH, Debit or Credit Card.
Do you have a courtesy officer onsite and how do I get a hold of them?
We do not have an on-site courtesy officer, but you can contact 4-1-1 for any minor incidents that may happen on the community. Should you ever witness any suspicious or criminal activity, you should always call 911 for local law enforcement support.
Gables at the Terrace
Guests
Where can my guests park?
Your guests will need to go online to www.pass2parkit.com and register their vehicle. Once registered, they may park outside our front gates or in the rear of the community in the area designated as, “visitor parking.” Guests must register on pass2park every 24 hours.
Where do my movers park?
In the interest of safety for proper clearance for other residents and emergency vehicles, your movers may park in any available space in the residential parking areas.
Where does the delivery person come in or do I have to meet them?
All packages are delivered to the Fetch warehouse. Once delivered, Fetch will notify you to choose your delivery time. Your packages will be delivered at the time you selected.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
How many guests can I have with me at the pool?
Our residents are permitted to have 2 guests per apartment at the pool.
How do I let friends in the gate?
You will be provided with an access code at move in!
Maintenance
Gables at the Terrace
How do I submit service requests?
We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at 512.344.2200, via email at terrace@gables.com, in person, or through Gables Gateway to place your service request.
If you have not already signed up for Gables Gateway, you can go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include paying your rent on line.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you must contact the leasing office at 512.344.2200 for maintenance assistance. Please follow the prompts for an emergency maintenance and leave a message for our on call service technician. You should receive a call from the technician within the hour.
What is considered a maintenance emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1. No electricity throughout the apartment
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Do you have a dog park?
Gables at the Terrace
No, we do not. However, our community backs up to the beautiful Barton Creek Greenbelt with lots of great trails.
Where is the best place to walk my pet?
On the trails behind the community or on the perimeter of the community.
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety.
Do you have a dog wash area?
No, we do not.
Do you host Yappy hours?
Not at this time.
Where are the doggie waste stations located?
We have 5 stations spread evenly throughout the community.
Local Neighborhood
Where is the nearest post office?
Located 2.7 miles from the community, on 2244, between Rollingwood and Walsh Tarlton. Below is the address and phone number for your reference.
U.S. Post Office 3201 Bee Caves Road #120 Austin, TX 78746 (800) 275-8777
Where is the nearest grocery store?
Gables at the Terrace
Trader Joe’s
2805 Bee Cave’s Road
Austin, TX 78746 (512) 306-1032
Randalls
3300 Bee Cave Road
Austin, TX 78746 (512) 327-1881
What is the nearest Metro/Train?
The Amtrak stops at the Austin Station, located at 250 N. Lamar Blvd, Austin, TX 78703.
Where is the nearest bus stop?
Located on Frontage Road near Barton Skyway in front of the commercial buildings. This route takes you down Barton Springs Road, then south of C
Where are schools for this area located?
Eanes Elementary School
4101 Bee Cave Road
West Lake Hills, TX 78746 (512) 732-9100
Hill Country Middle School
1300 Walsh Tarlton Lane
Austin, TX 78746
(512) 732-9220
Westlake High School
4100 Westbank Drive
Austin, TX 78746
(512) 732-9280
Where is the nearest biking or walking trail?
Right behind us! We have direct access to the Barton Creek Greenbelt and residents love to enjoy walking and riding their bikes down Frontage Road toward Zilker Park.
Gables at the Terrace
Where is the nearest mall?
Located 4 miles from the community, near MoPac and 360. Below is the address and phone number for your reference.
Barton Creek Square
2901 S. Capital TX Hwy Austin, TX 78746
(512) 327-7041
Where is the nearest Premier Shopping and Entertainment?
2nd Street District is located 3.9 miles north of Gables at the Terrace. This downtown district has shopping, dining and lots of entertainment.
Where is the nearest movie theater?
At Barton Creek Mall, directly across Mopac from our community.
Where is the nearest library?
Westbank Library
1309 Westbank Drive
Austin, TX 78746
Where is the nearest winery?
Fall Creek Vineyards
(512) 476-44771402
San Antonio St, Ste 200, Austin, TX
The Austin Winery (512) 326-1445
440 E St Elmo Road Ste A1, Austin, TX
Where is the nearest dog park?
Zilker Park
Gables at the Terrace
2100 Barton Spring Rd.
Austin, TX 78746
Where is the nearest skate park?
Heth Eiland & Morgan Moss BMX Skate Park 1213 Shoal Creek Austin, TX 78701
Where is the nearest performing arts center?
Westlake Community Performing Arts Center 4100 Westbank Dr. Austin, TX 78746
Where is the nearest Golf Course?
Located 5.81 miles from the community, at the intersection of North Mill Street and Lake Park Road. Below is the address and phone number for your reference.
Lake Park Gold Course
6 Lake Park Road
Lewisville, TX 75057
972.221.7469
Where is the nearest bowling alley?
Westgate Lanes
2701 W William Cannon Dr. Austin, TX (512) 441-2695
Where is the nearest ice skating rink?
Chaparral Ice
Northcross Mall
2525 West Anderson Lane Austin, Texas 78757
Welcome Home!
We are pleased to welcome you to your new home! To help you get familiar with our community, here is some “Need-to-Knows” about Gables at the Terrace.”
Leasing Office Hours: Mon - 9am to 6pm
Tues - 10am to 6pm
Weds - 9am to 7pm
Thurs - 10am to 6pm
Fri - 9am to 6pm
Sat - 10am to 5pm Sun - Closed
Fitness Center, Pool, & Pedestrian Gate Code: 3-4-2- ENTER / Access Gate Code: #3527
Contact Information:
Office Phone Number - 512-344-2200
Office Email - terrace@gables.com
If it is after hours and you have a maintenance emergency, please call our office at 512-344-2200. You want to follow the prompts to leave a message for the on-call maintenance person. Your call will be returned as soon as possible regarding your emergency request. If you have a non-emergency message, your call will be returned the following business day.
A maintenance emergency includes the following:
o Any situation that may result in damage to the physical asset.
o Fire (call 911 first)
o Flooding on the property
o Gas smell
o No heat (when outside temperatures are below 45 degrees)
o No air conditioning (when outside temperatures are above 80 degrees)
o No water or no hot water
o Toilet not functioning (when it is the only one in the apartment)
o Sewer backs up
o No electricity or electrical shorts
o Refrigerator not working.
o Broken pipes or flowing water in the apartment
o Access Gates (when entering or exiting the community is prohibited)
The Gables at the Terrace Team’s main goal and Gables mission is “Taking Care of the Way People Live.” Our team strives to give you the best living experience possible by keeping open lines of communication and making sure that everyday tasks run smoothly. We are all here to help you enjoy the place you call home! Always feel free to reach out to us!
Meet the Team:
General Manager - Morgan Walton
Sales Professional - Dina Ocasio
Sales Professional - Cheyenne Lasater
Service Manager - Manny Sandoval
Service Technician - Robert Martin
Service Technician - Victor Cardenas
Make Ready - Mark Bell
Grounds Keeper -
Move In Day Items
We know there is a lot going on during move-in day so below is a list of items that you have received on your move-in day.
Key Fobs- These fobs are only issued to residents and will get you into the gates and media room. If your fob’s battery stops working, please come to the office for a replacement.
Parking Stickers/Hang Tag- The sticker needs to be placed anywhere on the front windshield immediately. DO NOT place it in the tinted areas or on the dashboard. It is always important to have a parking decal on your vehicle because any car without a pass will be towed.
Guest Parking- Be sure that your guest registers their vehicle on the Pass2ParkIt app. They must be parked in the designated visitor parking spots located right in front of the leasing office or in the back by building 7. If you are renting a carport or garage, your guest may park in your space without registering. If your guests do not register their vehicle and are parked anywhere but in the designated visitor spots, they will be at risk of being towed.
Inventory and Condition Form- Please return this form within 72 hours; be as detailed as you can be. Document anything that is conditional and was there before you moved in. If you notice something that
may need to be fixed, please make a note of it on the inventory sheet and we will get maintenance in there to address it all at once.
General Information
Valet Trash - Valet trash pickup is from Sunday to Thursday starting at 8pm. Please place your trash outside of your door between the hours of 6:00pm - 8:00pm. Recycling may be placed in a blue recycling trash bag and placed on top of the valet waste bin. If you need to dispose of your trash outside of valet trash hours, there is a trash compactor located across from building 9. As a reminder all trash must be bagged (2 bags max) and placed in your valet waste bin. If any trash is left outside of the bin or before pickup hours, you will be fined. In addition, all cardboard boxes must be flattened and any trash that is NOT placed in a kitchen bag will NOT be picked up.
Key Releases - Requests to allow entry to your home MUST be submitted through the Gables Gateway Portal, through email or a handwritten note. The key releases are intended for temporary access during business hours and cannot be held overnight. To check out a key, we will need a valid driver’s license.
Community Amenities - All the community amenities are meant for your enjoyment. We do ask though that you be considerate of your neighbors while you enjoy the amenities.
Package Deliveries - Packages get dropped off at the front doors or at the mail center by the leasing office.
Pool/Hot Tub - The pool/hot tub is open 24hrs. The code to access the pool is 2-3-5 enter. For safety reasons there are no glass bottles or pets allowed in the pool area. If you have glass or a pet at the pool you will be asked to leave. Also, all children MUST be accompanied by an adult since we do not have a lifeguard on duty.
Fitness Center - The Fitness Center is open 24 hours. The code to access the fitness center is 2-3-5 enter. We ask that you please be considerate of your fellow residents and clean the equipment after use. Also, all children MUST be accompanied by an adult at all times.
Bathtub:
Some bathtubs in our community have been resurfaced. Therefore, you cannot place a bathmat in the tub. Doing so will cause the tub to peel. Upon move out, if your tub is peeling from using a bath mat you may be charged for any repairs. If you want to know if your tub has been resurfaced, please feel free to call the front office.
Air Conditioner:
Closing your window blinds during daylight hours will help keep your home cooler throughout the summer months. To maximize your Air Conditioner’s ability to cool your home during intense heat you will want to close air vents in non-essential areas. By closing the vents in the laundry room, bathrooms, closets, etc., you will channel all the cool air to the rooms that need it most.
Near your thermostat there is a light switch that supplies power to your Air Conditioner and Heater. It may be labeled as “HVAC”. Be sure this switch is in the up/on position. If your thermostat is not working at all - or if you do not understand how to operate or program your digital thermostat - call the office at 512-344-2200 and we will try to help.
Garbage Disposal:
Run a lot of COLD water while using garbage disposal. Tenants may be responsible for any damage or cost of repairing a disposal, unless due to a defect in the equipment and in the event any foreign objects have disabled the unit.
The following items should NOT be put down the garbage disposal:
1.Pasta & Rice Products.
2. Fats and greases.
3. Bones, seafood, or shells.
4. Fibrous food waste (i.e. celery, banana or potato peels, and onions).
5. Non-food waste items, chemicals, paint, or bleach.
6. Large quantities of anything should not be put down the disposal.
If your garbage disposal does not work:
1. Turn the wall switch OFF.
2. Find the red reset button on the bottom or side of the disposal tank and press it. (or)
3. Check the interior for bottle caps, coins, silverware, dishcloths, sponges, etc. & remove them.
4. If these things do not help, call for general maintenance- not emergency.
Toilet Overflow:
In the case of a clogged toilet, a resident should use a plunger first. If you do not have one, please purchase one for just in case. Tenants are liable for the cost of unstopping toilets and drains, unless due to defective plumbing. Toilet paper is the only acceptable product that should be flushed through the sewer system.
Items that are NOT allowed include: Disposable diapers, sanitary napkins, tampons, facial tissue, or cotton swabs. (You will be charged for a Plumber’s service call if any of these products are the cause of a sewer backup.)
In Case of Toilet Overflow:
1. Turn off the water to the toilet (the valve is located behind the unit and needs to be turned clockwise). Plunge the toilet. Try several times. If you plunge hard enough it will clear the line. The ball type plunger is recommended.
2. Turn the water back on to see that the water is running properly. If your toilet continuously plugs up, call for general maintenance during regular office hours unless you ONLY have ONE bathroom/toilet.
3. If water overflowed on the floor, please make sure you wipe the floor immediately to prevent leaking into the ceiling below you and/or flooring damage.
Light
Bulb and Battery Replacement:
When your light bulbs or smoke detector battery goes out, you have the option to purchase them from Gables at the Terrace cost. Simply enter a service request on Gables Gateway and let us know you would like to buy one and we will replace it for you within 24 hours on a business day. If you’d like to provide the bulb/battery yourself, we will gladly replace it for you!
If your light bulbs or smoke detector battery happens to fail within 30 days of move -in or within 30 days of purchase from Gables at the Terrace, they will be replaced for free.
Below is the list of bulbs you will find in your apartment and the cost price per bulb. The nearest hardware store is Home Depot located at, 1200 Home Depot Blvd 78745, Austin, TX.
Here is a list of ways you can submit your rental payment:
1.) ACH (account and routing #) - NO FEES
2.) Debit Card ($3.95 less than $1K, $4.95 more than $1K but less than $2k, and $9.95 more than $2k)
3.) Credit Card (2.5% fee)
4.) Yard Lock Box - Paper Checks Must Be Addressed to Gables at the Terrace, PO BOX 209374 Austin, TX. 78720. Must be mailed out 7 business days prior to due date. - NO FEES
5.) WIPS (must be submitted prior to the 2nd). For a resident to participate, we will need to first create an account for them, then once created, they will need to print a barcode or pull on their mobile device for each monthly payment. There is a $3.99 service fee for each payment.
Please see below closest locations:
• CVS
o 3201 Bee Caves Rd #132 Austin TX
• 7-Eleven
o 3625 Bee Cave Rd Austin TX
• 7-Eleven
o 2820 S. Lamar Blvd Austin TX **All payments are subject to a late fee if they are not received in a timely manner**
How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
Trash Valet Collection Procedures
Trash Preparation
• Use the 13-gallon trash container provided by WeDoTrash, with a 13-gallon bag
• Tie the trash bag and leave inside trash container
• Flatten all boxes before placing outs
* Place the trash can outside your door between 7:00 pm to 7:50 pm
* Place ALL trash inside trash bag
* Please use a 13-gallon kitchen trash bag
* Double bag cat litter and fecal matter
* Sharp objects should not be placed inside trash bag
* Double bag if bag is leaking or contains liquids
Remove Receptacle
• Place trash container back inside your home in the morning, after trash has been collected
2
Using Receptacle
• Place trash container with trash bag tied up inside, outside your door not later than 7:50 pm
* If you have more than one bag, make sure to tie as well and place on top of trash container
• Place flattened boxes under or behind the trash container
Non-Service Days: New Years Eve, New Years Day, Christmas Eve, Christmas Day, July 4th, Thanksgiving, Easter, Memorial Day, Labor Day
Procedimientos de Recolección de Basura
DE DOMINGO A JUEVES
El servicio de recolección comienza a las 8:00 pm La basura debe estar en su Puerta a más tardar a las 7:50 pm
1
Preparación de Basura
• Use el de contenedor de basura de 13 galones proporcionado por WeDoTrash, con una bolsa de 13 galones
• Amarre la bolsa de basura y déjela dentro del contenedor
• Desarme y deje planas las cajas de cartón antes de colocarlas afuera para su recolección
* Coloque el bote de basura frente a su Puerta entre las 7:00 pm y 7:50 pm
* Coloque TODA la basura dentro de una bolsa
* Utilice bolsas de basura de 13 galones
* Debe usar doble bolsa para la arena de gatos y material fecal
* Objetos afilados y vidrio no deben ser colocados dentro de la bolsa de basura
* Asegúrese de que la bolsa no tenga orificios para evitar la fuga de líquidos
3 PASO
Retire el Contenedor de Basura
• Colocar el contenedor de basura dentro de su casa después de que la basura ha sido recogida
2 PASO
Uso del Contenedor de Basura
Días Sin Servicio: New Years Eve, New Years Day, Christmas Eve, Christmas Day, July 4th, Thanksgiving, Easter, Memorial Day, Labor Day PASO
• Coloque el contenedor de basura con bolsa de atada en la Puerta de su apartamento no más tarde de las 7:50 pm
*Si tienes más de una bolsa, asegúrese de que está atada y colóquela encima del contenedor de basura
• Coloque las cajas desarmadas y aplanadas debajo o detrás del contenedor de basura
WELCOME GABLES RESIDENT:
Take $$$ with you when you leave Gables to purchase a home!
Welcome to the American Dream Plan
Did you know? As a Gables resident, you can take $$$ with you when you leave to purchase a home. Here’s how it works:
The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs
✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.
✦Must use the participating lender and registered real estate agent:
✦Lender: Synergy Mortgage, LLC
✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city.
The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities.
The American Dream Plan has helped Gables residents become homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.
Shannon Benson, NMLS #315936, Synergy Mortgage, LLC (512) 280-1944 | Shannon@GablesDreamPlan.com
Top-Notch Realty Services Fast
real estate agents in participating cities
Listen and value your needs while ALWAYS considering your best interests Make the home-buying process a happy and fun experience
Know your city’s housing market like the back of their hand
Ourfocusonenvironmentalriskmanagement, Ourfocusonenvironmentalriskmanagement, resourceconservationandenergyoptimization resourceconservationandenergyoptimization drivethedevelopmentandmanagementof drivethedevelopmentandmanagementof communitiesthatsupportqualityliving communitiesthatsupportqualityliving environmentsforourresidents. environmentsforourresidents.
Weareaskingourresidentstojoinusin Weareaskingourresidentstojoinusin practicingbeing"green."Checkoutthese practicingbeing"green."Checkoutthese helpfultipsbelow! helpfultipsbelow!
Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
